executive assistant

administrative assistant

office administrator

office assistant

secretary

office employee

Travel Bot

Job SummaryThe Office Boy is responsible for maintaining the cleanliness and organization of the office, assisting employees and visitors with refreshments, and supporting day-to-day administrative and office-related activities. The role requires reliability, good hygiene, punctuality, and a helpful attitude.Key Responsibilities<ul><li>Maintain cleanliness and tidiness of the office, including workstations, meeting rooms, pantry, reception area, and common areas.</li><li>Prepare and serve tea, coffee, water, and other refreshments to employees, management, guests, and visitors.</li><li>Keep the pantry clean, organized, and properly stocked.</li><li>Ensure drinking water, tea, coffee, sugar, tissues, and other pantry supplies are available.</li><li>Clean and arrange meeting rooms before and after meetings.</li><li>Assist in photocopying, printing, scanning, filing, and other basic office support activities when required.</li><li>Distribute documents, files, letters, and other materials within the office.</li><li>Assist with receiving and delivering small office packages, documents, and courier items.</li><li>Support HR and Administration with basic office-related tasks.</li><li>Monitor office stationery, pantry supplies, and cleaning materials and inform the concerned person when stock is running low.</li><li>Assist employees and visitors as required while maintaining professional behavior.</li><li>Ensure office equipment and common areas are handled carefully and kept in good condition.</li><li>Dispose of office waste regularly and maintain proper hygiene standards.</li><li>Assist in opening and closing office areas when instructed.</li><li>Perform any other reasonable duties assigned by the HR Manager, Administration, or Management.</li></ul>Requirements<ul><li>Previous experience as an Office Boy, Office Assistant, Helper, or similar role is preferred.</li><li>Basic communication skills in English</li><li>Good personal hygiene and professional appearance.</li><li>Ability to follow instructions and complete assigned tasks responsibly.</li><li>Honest, punctual, disciplined, and dependable.</li><li>Ability to work independently and as part of a team.</li><li>Physically capable of carrying out routine office support and cleaning activities.</li></ul>Key Competencies<ul><li>Reliability and punctuality</li><li>Cleanliness and hygiene</li><li>Positive and helpful attitude</li><li>Professional behavior</li><li>Time management</li><li>Teamwork</li><li>Attention to detail</li><li>Confidentiality and integrity</li></ul>Pay: AED1,500.00 - AED2,000.00 per monthWork Location: In person

Office boy/cleaner

AIT Worldwide Logistics

<div>
 
 Introduction
 
 
 
 Join us at AIT, where we believe every day presents an opportunity to make a global impact!
 
 
 We&rsquo;re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.
 
 
 Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.&reg; means when you come move the world with us!  Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
 
 
 
 Overview
 
 
 
 The HR &amp; Administration Executive will be responsible for overseeing day-to-day office administration, facilities management, employee lifecycle support, immigration coordination, compliance activities, and general HR operations across the UAE. The role requires a highly organized and proactive professional who can effectively manage multiple priorities while ensuring compliance with UAE regulations and company policies.
 
 
 
 Responsibilities
 
 
 
 
 Human Resources Operations
 
 
 
 <ul>
 <li>
 Coordinate employee visa applications, renewals, cancellations, and related immigration processes through external PROs and government authorities.
 </li>
 <li>
 Ensure timely processing and renewal of residency permits, Emirates IDs, health insurance, and other statutory requirements.
 </li>
 <li>
 Monitor changes in UAE labor and immigration regulations and ensure ongoing compliance.
 </li>
 <li>
 Coordinate compliance requirements with JAFZA and Mainland authorities, including regulatory audits, permits, certifications, training requirements, and portal administration.
 </li>
 <li>
 Support and uphold company ethics, compliance standards, and governance requirements across all HR and administrative activities.
 </li>
 <li>
 Coordinate end-to-end onboarding and offboarding processes, ensuring a seamless employee experience.
 </li>
 <li>
 Maintain accurate employee records and update HR information systems, including SAP SuccessFactors.
 </li>
 <li>
 Support payroll administration by coordinating attendance records, leave management, employee benefits, and payroll-related documentation.
 </li>
 <li>
 Manage employee insurance enrollments, renewals, claims coordination, and associated documentation.
 </li>
 <li>
 Prepare employment-related letters, certificates, and HR documentation.
 </li>
 <li>
 Respond to routine employee HR queries and provide guidance in line with company policies and UAE labor laws.
 </li>
 <li>
 Support procurement activities through Local Purchase Order (LPO) creation and administration.
 </li>
 <li>
 Coordinate business card requests, employee documentation, and other HR administrative processes.
 
 
 </li>
 </ul>
 
 Office Administration &amp; Facilities Management
 
 
 
 <ul>
 <li>
 Oversee daily office operations across both Mainland and Jebel Ali offices, ensuring a professional, efficient, and well-maintained work environment.
 </li>
 <li>
 Manage workspace planning, seating allocations, meeting room scheduling, office maintenance, and general office upkeep.
 </li>
 <li>
 Support regional leadership in identifying and evaluating new office facilities and expansion projects.
 </li>
 <li>
 Manage pantry operations, including inventory control, vendor coordination, and cost optimization initiatives.
 </li>
 <li>
 Source, evaluate, and manage vendor relationships for office supplies, cleaning services, pantry requirements, stationery, courier services, freight services, and other administrative needs.
 </li>
 <li>
 Negotiate admin vendor contracts to achieve optimal pricing, service quality, and cost efficiencies.
 </li>
 <li>
 Prepare and manage the UAE administrative budget, including office rent, utilities, facilities, travel, supplies, and employee events.
 </li>
 <li>
 Monitor expenses, review invoices, validate vendor bills, and ensure timely submission for approvals and payment processing.
 </li>
 <li>
 Identify opportunities for cost savings and implement efficient administrative processes.
 </li>
 <li>
 Assist employees with travel bookings, business trips, relocations, repatriation activities, and related expense management.
 </li>
 <li>
 Maintain and monitor office IT inventory while acting as the primary liaison with the Corporate &amp; regional IT team for local technology support and coordination.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's/Master&rsquo;s degree in Human Resources, Business Administration, or a related discipline.
 </li>
 <li>
 3-5 years of experience in HR and Administration within the UAE.
 </li>
 <li>
 Strong understanding of UAE labor law, immigration procedures, visa processes, and employment regulations.
 </li>
 <li>
 Experience working with JAFZA and Mainland business operations is highly preferred.
 </li>
 <li>
 Hands-on experience with HRIS platforms, preferably SAP SuccessFactors.
 </li>
 <li>
 Strong knowledge of Microsoft Office applications, particularly Excel, Word, and PowerPoint.
 </li>
 <li>
 Excellent organizational, communication, and stakeholder management skills.
 </li>
 <li>
 Ability to handle confidential information with professionalism and discretion.
 </li>
 <li>
 Fluent in English
 
 
 </li>
 </ul>
 
 About AIT Worldwide
 
 
 
 AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America&rsquo;s-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT&rsquo;s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail&mdash;on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT&rsquo;s full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action here .
 
 
 AIT Worldwide Logistics is an Equal Opportunity Employer &ndash; M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.
 
 
 
 What AIT Can Offer You
 
 
 
 In addition to base compensation, AIT offers a growing suite of competitive benefits to help our teammates realize their full financial, well-being, personal and professional potential.
 
 
 
 AIT Worldwide Logistics Benefits Available Across All Global Markets
 
 
 
 <ul>
 <li>
 Vacation/holiday time
 </li>
 <li>
 Global employee support program
 </li>
 <li>
 Mindfulness tools
 </li>
 <li>
 Professional development
 </li>
 <li>
 Company events and gatherings
 </li>
 <li>
 Five paid volunteer hours through our AIT Cares program
 
 
 </li>
 </ul>
 Our competitive employee benefits packages may vary by region and country.
</div>

Executive - HR & Admin

LUCKY FABRICATORS STEEL CONSTRUCTION FZE LLC

Looking for an HR Executive with proven track record in independently and successfully handling Recruitment, Induction, Performance Management and HR Administration in a progressive organization.Key skills:a. Excellent people management and leadership skillsb. Attention to detail.c. Well organizedd. Quick Startere. High energy and enthusiasm.f. fitout and construction field experience.Key Responsibilities:1. Recruitment: Fulfil company&rsquo;s staffing needs systematically by identifying human resource requirements (clear job descriptions, skills, and competencies), attracting potential candidates through job portals and platforms, shortlisting candidates through objective screening methods, conducting/facilitating interviews, conducting background / reference checks and negotiating/finalizing employment contracts.2. Induction, Onboarding and Training: Design, implement and manage systems, processes and materials required to effectively induct, onboard and train newly recruited employees to bring them to productivity and performance at the shortest time.3. Performance Management: Design, implement and manage systems, processes and materials required to effectively set Key Responsibility Areas (KRAs) and Key Performance Indicators (KPIs) for/with every employee (in line with organizational objectives and directions), appraise employee performance objectively at specific intervals, understand development requirements and facilitate training/development to ensure active performance evaluation and management within the company, improve employee morale and facilitate growth of the company.4. HR Administration: Handle new/renewal/termination of employment contracts, visas, medical insurances, attendance monitoring, overtime monitoring and recording, leave administration, payroll, gratuity, compensation &amp; benefits, implementation of policies and procedures, maintenance of employee records and files, grievance/conflict resolution, etc.5. Office Administration: New/Renewal of Tenancy Contracts, Licenses, Registrations &amp; Certifications, Insurance Policies, Vehicle Registrations, Stocking of Office Stationery, Maintaining office cleanliness and d&eacute;cor, and other General office administration responsibilities.Work Location: In person

HR Executive

Desert Face Trading LLC

<div><div>We are seeking an experienced ADMIN MANAGER to oversee daily administrative operations and manage end-to-end HR coordination. The ideal candidate should have strong knowledge of UAE HR processes, excellent documentation skills, and hands-on experience with Dubai government portals. This role requires someone who is organized, proactive, and capable of handling multiple responsibilities while ensuring compliance with UAE labor regulations.
</div><div>Key Responsibilities:</div><ul><li>
Coordinate and manage the complete employee lifecycle, including recruitment, onboarding, probation, confirmation, transfers, and exit formalities.</li><li>
Prepare and maintain HR documents such as offer letters, employment contracts, warning letters, salary certificates, experience letters, and other employee correspondence.</li><li>
Maintain accurate employee records and ensure all HR documentation is up to date.
</li><li>Coordinate visa applications, renewals, cancellations, Emirates ID, medical appointments, and labor-related documentation.</li><li>
Handle attendance, leave records, employee files, and HR reporting.</li><li>
Manage company administrative functions, including office documentation and record management.</li><li>
Coordinate with internal departments to ensure smooth HR and administrative operations.</li><li>
Liaise with government departments, service providers, and external agencies as required.</li><li>
Ensure compliance with UAE Labour Law and company policies.</li><li>
Support payroll preparation by maintaining accurate employee data and records.</li><li>
Handle confidential employee information with professionalism and discretion.</li></ul><div></div><div> 
Requirements:</div><ul><li>
Bachelor's degree in Human Resources, Business Administration, or a related field.</li><li>
Minimum 5 - 10 years of experience in HR and Administration within the UAE.</li><li>
Strong knowledge of UAE Labour Law and HR best practices.</li><li>
Experience handling end-to-end HR processes independently.</li><li>
Hands-on experience with Dubai government portals.</li><li>
Excellent documentation, drafting, and record management skills.</li><li>
Strong communication and interpersonal skills.</li><li>
Excellent organizational and time management abilities.</li><li>
Proficient in Microsoft Office (Excel, Word, Outlook).</li><li>
Ability to work independently and maintain confidentiality.</li></ul><div></div><div> 
Skills:</div><ul><li>
HR Administration.</li><li>
Employee Relations.</li><li>
UAE Labour Law.</li><li>
Visa &amp; Immigration Coordination.</li><li>
Government Portal Management.</li><li>
Documentation &amp; Record Keeping.</li><li>
Payroll Coordination.</li><li>
Microsoft Office.</li><li>
Communication &amp; Organizational Skills.</li></ul></div><div></div>

Senior HR Admin

Agha Cleaning Services

Admin &amp; Office ManagerDubai, UAEAGHA Windows Cleaning Services LLC*About AGHA Services*AGHA Windows Cleaning Services LLC is a leading facilities services company in the UAE, specializing in professional cleaning, pest control, and maintenance solutions. We are committed to operational excellence, customer satisfaction, and maintaining the highest standards of professionalism across all our services.We are currently seeking an experienced, highly organized, and detail-oriented Admin &amp; Office Manager to oversee our administrative operations and ensure the smooth functioning of office, HR administration, payroll coordination, transactional record keeping, and daily operational support.*Position Summary*The Admin &amp; Office Manager serves as the central administrative hub of the company, responsible for managing office operations, recording and maintaining business transactions, supporting payroll and HR administration, coordinating reporting requirements, maintaining company records, and ensuring efficient communication between departments and external stakeholders.The successful candidate will play a critical role in supporting management through accurate record keeping, timely reporting, operational coordination, and administrative leadership.Reporting To: Managing Director*Key Responsibilities**1. Administration &amp; Data Management*<ul><li>Maintain accurate administrative records and company documentation.</li><li>Manage company filing systems, databases, and operational records.</li><li>Ensure all company transactions are properly recorded and archived.</li><li>Maintain document version control and administrative procedures.</li><li>Organize and manage office correspondence and communication.</li></ul>*2. Transaction Recording &amp; Invoicing*<ul><li>Record invoices, bills, expenses, receipts, and payments in Zoho Books.</li><li>Ensure all transactions are entered accurately and promptly.</li><li>Issue customer invoices immediately upon job completion confirmation.</li><li>Maintain accurate financial and operational records.</li><li>Support management with data extraction and reporting.</li></ul>*3. Quotation Administration*<ul><li>Prepare and issue client quotations following pricing approvals.</li><li>Ensure quotations are dispatched within approved timelines.</li><li>Maintain quotation records and tracking logs.</li><li>Follow company procedures for quotation control and documentation.</li></ul>*4. Payroll Administration*<ul><li>Manage monthly payroll preparation processes.</li><li>Extract attendance data from BioTime attendance systems.</li><li>Prepare payroll records, salary schedules, and supporting documentation.</li><li>Coordinate payroll submissions within company deadlines.</li><li>Ensure payroll documentation is complete and accurate.</li></ul>*5. HR Administration*<ul><li>Maintain employee files and personnel records.</li><li>Monitor attendance, leave records, warnings, deductions, and disciplinary documentation.</li><li>Prepare daily attendance reports and monthly HR reports.</li><li>Maintain strict confidentiality of employee information.</li><li>Ensure all HR records comply with company requirements.</li></ul>*6. Document &amp; Compliance Management**Monitor expiry dates for:*<ul><li>Employee visas</li><li>Labor permits</li><li>Trade licenses</li><li>Company insurances</li><li>Regulatory documents</li></ul>Issue renewal alerts well in advance.Ensure no company or employee documentation expires.*7. Office Operations Management*<ul><li>Oversee day-to-day office administration.</li><li>Manage office supplies, vendors, and administrative requirements.</li><li>Coordinate driver schedules and office logistics.</li><li>Maintain inventory records and office assets.</li><li>Support operational teams with scheduling and administrative coordination.</li></ul>*8. Receivables Tracking*<ul><li>Maintain accounts receivable records.</li><li>Update aging reports and collections status.</li><li>Record customer payments and outstanding balances.</li><li>Escalate issues when required.</li></ul>9. Reporting &amp; Management Support*Prepare and submit regular reports, including:*<ul><li>Daily Flash Reports</li><li>Daily Attendance Reports</li><li>Monthly HR Reports</li><li>Payroll Documentation</li><li>Petty Cash Reconciliations</li><li>Cash Position Reports</li><li>Receivables Status Reports</li><li>Document Expiry Alerts</li></ul>*Required Qualifications*<ul><li>Bachelor's Degree in Business Administration, Management, or related field.</li><li>Minimum 4-6 years of experience in Administration, Office Management, or a similar role.</li><li>Previous supervisory experience is highly preferred.</li><li>Strong knowledge of office administration processes and reporting systems.</li></ul>*Technical Skills*<ul><li>Advanced Microsoft Office / Microsoft 365 skills (particularly Excel).</li><li>Experience using Zoho Books.</li><li>Familiarity with attendance management systems such as ZKTeco BioTime.</li><li>Strong data entry and records management skills.</li><li>Excellent report preparation and documentation abilities.</li></ul>*Key Competencies*✅ Exceptional organizational skills✅ High attention to detail and accuracy✅ Strong record-keeping discipline✅ Ability to meet strict deadlines✅ Professional communication skills✅ Confidentiality and integrity✅ Problem-solving mindset✅ Ability to manage multiple priorities✅ Strong leadership and team coordination abilities✅ Proactive and results-oriented approach*What We Offer*<ul><li>Competitive salary package</li><li>Professional and supportive work environment</li><li>Career development opportunities</li><li>Exposure to a growing and dynamic organization</li><li>Opportunity to work closely with senior management</li></ul>*How to Apply*Interested candidates who meet the above requirements are invited to send their updated CV to: info@agha-services.aeSubject Line: Application for Admin &amp; Office Manager PositionOnly shortlisted candidates will be contacted.Pay: AED7,000.00 - AED9,000.00 per monthWork Location: In person

Admin / Office Manager

Marriott International

<div>Additional Information 
Job Number26089974 
Job CategoryRooms &amp; Guest Services Operations 
LocationWest Crescent, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Welcome Office Manager

<div>Additional Information 
Job Number26105695 
Job CategoryRooms &amp; Guest Services Operations 
LocationAl Emreef Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
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From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Front Office Manager

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