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MedNet Global Healthcare Solutions LLC

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 As a member of Munich Re the MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently seeking to hire a &ldquo;Officer &ndash; Complaint Management&rdquo;. The job holder primary responsibility is to handle customers&rsquo; complaints and ensure their timely resolution. The role involves investigation of complaints, addressing customer complaints effectively and implementing appropriate solutions to ensure customer satisfaction.
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 Your Role:
 
 
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 Handle customers complaints from both digital channels and walk-in members: accurate log, in-depth investigation, root cause analysis, deployment of actionable action plan, member update and member timely resolution.
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 Ensure to gather the relevant information with other departments to resolve the complaints effectively and maintain accurate and up-to-date records.
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 Support in collecting data, generate regular reports and provide an in-depth knowledge of the systems and tools.
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 Analyze generated reports providing any trend and recurring issue requiring attention from management to improve overall customer experience.
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 Ensure customer satisfaction by providing prompt and professional acknowledgment, update (or holding/extension) and resolution.
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 Ensure each step of the process is met within the agreed timelines, reflected in the relevant systems and tools and aligned with the company policies and procedures.
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 Collaborate with cross-functional departments to develop and implement necessary actions for complaints resolution as well to implement initiatives that enhance customer satisfaction, prevent complaints reoccurrence and minimize the number of received complaints.
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 Provide any requested information and report accurately and in a timely manner to the clients.
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 Your profile:
 
 
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 Bachelor&rsquo;s degree in relevant field (customer service, business administration, communication) or equivalent work experience.
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 5 years of experience in Contact Center environment (Inbound, outbound, emails &amp; chat) in which 3+ years of previous experience in customer service complaint handling in healthcare and/or insurance industry preferrable.
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 Excel proficiency in using standard office software (Microsoft office studio)
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 Health Insurance industry / market knowledge.
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 Knowledge related to medical terminology would be a plus.
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 Strong interpersonal and communication skills.
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 Excellent knowledge of MS office and Computer literacy.
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 People management skills &amp; Customer Oriented.
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 Complaint management skill &amp; Problem solving.
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 Data Analytics (understand Contact Center KPIs, reporting &amp; analysis).
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 *Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer.
 
 
 
 
</div>

Officer – Complaint Management

FedEx

<div>Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Claims Handling; Escalated Issue Resolution; Enquiry; Enquiries (Ad Hoc); Basic Complaint Handling; Basic Issue Resolution 
&quot;Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date&quot;
Grade - 4
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members. 
Interpersonal Skills;Written &amp; Verbal Communication Skills;Team Working Skills;Microsoft Office &amp; PC Skills;Problem Solving Skills 
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.<h2 class="jobSectionHeader">
Our Company</h2>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.<h2 class="jobSectionHeader">
Our Philosophy</h2>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.<h2 class="jobSectionHeader">
Our Culture</h2>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</div>

Customer Care Representative - Omani Nationals only

Najah Business Solutions

HSE OfficerThe HSE Officer is responsible for developing, implementing, and monitoring Health, Safety, and Environmental policies and procedures across the company&rsquo;s operations.Diploma + 10 - 20 Years* Grad + 6 -15 years* Certified in IOSH OR NEBOSH (preferred).* First Aid and CPR Certificate* Fire warden Certificate* HSE experience in a manufacturing or industrial environment.* Strong knowledge of local HSE regulations and international standards.* Experience handling multi-location HSE responsibilities is an advantagesJob Types: Full-time, PermanentPay: RO800.000 - RO1,000.000 per month

HSE Officer for Omani

Keeta

<div>
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia, UAE, Qatar, Kuwait and now in Brazil.
 
 
 
 
 
 At
 
 Keeta
 
 , we believe that every customer interaction is a chance to build trust, solve problems, and create impact. If you&rsquo;re passionate about delivering exceptional service and want to grow your career in a dynamic, fast-paced environment - this role is for you!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
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 Lead and resolve high-priority complaints across channels, incl. regulatory/government escalations.
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 Deep-dive DSAT comments &amp; feedback to spot patterns and root causes.
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 Partner with BPO/outsourcing teams and work cross-functionally (Ops, Product, Compliance, Support) to drive aligned, effective solutions.
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 Build action plans to prevent repeat issues and uplift customer experience.
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 Keep clean CRM records; report trends and recommend process improvements.
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 Share best practices, support training, and coach frontline teams on escalation protocols.
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 Act as the subject-matter expert for complex escalations.
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 Why Keeta?
 
 
 
 🌟Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
 
 
 🌟Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
 
 
 🌟Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
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 Fluent Arabic &amp; English (written and spoken)
 
 &mdash;
 
 required
 
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 2&ndash;5 years&rsquo; experience
 
 in Customer Service/Escalations
 
 (food delivery, e-commerce, or BPO preferred)
 
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 Proven ability to
 
 handle complex complaints
 
 and
 
 regulatory/government escalations
 
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 Data-savvy
 
 : analyze DSAT/feedback, identify patterns, and
 
 turn insights into action
 
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 Excellent communication
 
 , conflict resolution, and
 
 stakeholder management
 
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 Detail-oriented
 
 with strong
 
 ownership
 
 and accountability in fast-paced settings
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 Proficiency with
 
 CRM/support tools
 
 and
 
 MS Office/Google Workspace
 
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 High-growth/startup readiness
 
 
 (experience in newly launched or rapid-growth environments is a plus)
 
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 Familiarity with
 
 ministry/regulatory complaint protocols
 
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 📍
 
 Location: Muscat, Oman
 
 
 
 Apply now or reach out to our talent team to learn more.
 
 
 
 #NowHiring #OmanJobs #CustomerService #Keeta
 
 
</div>

Escalation Specialist (Omani National)

RW Group

<div><h2 class="jobSectionHeader">Role Overview</h2>
The Field Sales &amp; Operations Officer is a core member of the Sales Operations team for the Sooq Cars mobile application. The role is responsible for client acquisition, revenue generation, and on-ground operational execution, with a focus on the Spare Parts product.
This role supports the sale and resale of used genuine spare parts of light vehicles, including sedans, SUVs, pickup trucks, and related categories.<h2 class="jobSectionHeader">
Target Client Base</h2><ul><li>
Vehicle scrap yards</li><li>
Used spare part resellers</li><li>
Used spare part wholesalers</li></ul><h2 class="jobSectionHeader">
Key Responsibilities</h2><h3 class="jobSectionHeader">
1. Sales, Revenue &amp; Client Acquisition</h3><ul><li>
Conduct regular field visits to identify, engage, and onboard new clients.</li><li>
Convert prospects into paying customers by signing them up to:<ul><li>
Subscription packages</li><li>
One-time special promotional offers</li><li>
Transactional sales and paid listings</li></ul></li><li>
Promote and explain the value proposition of the Spare Parts product and platform features.</li><li>
Achieve assigned sales and revenue targets within the designated territory.</li><li>
Act as the primary on-ground representative and brand ambassador of the company.</li></ul><h3 class="jobSectionHeader">
2. Operations &amp; Client Enablement</h3><ul><li>
Collect, verify, and update client profiles, vehicle listings, and supporting documentation on the platform.</li><li>
Ensure data accuracy, completeness, and compliance during onboarding and follow-up visits.</li><li>
Support clients in effectively using the Sooq Cars mobile application, including subscriptions, listings, and transactions.</li><li>
Facilitate smooth interaction between clients and the digital platform.</li></ul><h3 class="jobSectionHeader">
3. Customer Support &amp; Market Feedback</h3><ul><li>
Act as the first point of contact for clients for operational and platform-related queries.</li><li>
Gather structured customer feedback, market intelligence, and competitor insights from the field.</li><li>
Escalate issues and insights to the Key Operations Officer to improve product and processes.</li></ul><h3 class="jobSectionHeader">
4. Flexibility &amp; Role Evolution</h3><ul><li>
Remain open and adaptable to role changes, additional responsibilities, or scope adjustments as required by market conditions, business needs, and organizational growth.</li></ul><h2 class="jobSectionHeader"> 
Mandatory</h2><ul><li>
Passion for the automotive industry, with a strong interest in vehicle sales and market dynamics.</li><li>
Experience as a car trader, reseller, or car broker within the assigned area.</li><li>
Strong interpersonal, negotiation, and closing skills.</li><li>
Comfortable with a highly field-intensive work model.</li><li>
Owns a vehicle and holds a valid driving license.</li><li>
Technically proficient with mobile applications and web portals for sales and data management.</li><li>
Fluency in English and Arabic.</li></ul><h2 class="jobSectionHeader">
Preferred / Added Advantage</h2><ul><li>
Bachelor&rsquo;s degree in Automotive Studies, Business, Commerce, or a related field.</li><li>
Knowledge of Urdu.</li><li>
Prior experience in field sales, subscription-based services, or marketplace platforms.</li></ul></div>

26015 - RWQ – Spare Parts– Field Sales & Operations Officer – Oman (Muscat)

Al siyabi group International LLC

Job Title: Recruitment &amp; Onboarding OfficerLocation: Muscat, Oman Department: Human Resources Reporting To: HR Manager Employment Type: Full TimeJob PurposeThe Recruitment &amp; Onboarding Officer will support the organization&rsquo;s hiring needs by managing recruitment and onboarding activities in a timely, professional, and organized manner. The role focuses on attracting suitable candidates, coordinating interviews, facilitating smooth onboarding, and supporting probation follow-up to ensure successful employee integration.Key Responsibilities<ul><li>Coordinate recruitment activities based on approved manpower requirements</li><li>Source candidates through job portals, social media, referrals, and other recruitment channels</li><li>Screen CVs and conduct initial interviews to assess suitability and interest</li><li>Coordinate interviews between candidates and hiring managers</li><li>Assist in candidate selection and preparation of hiring recommendations</li><li>Prepare offer letters and support employment documentation</li><li>Coordinate pre-joining and joining formalities</li><li>Conduct onboarding and induction activities for new employees</li><li>Monitor probation periods and follow up with departments</li><li>Maintain recruitment records, trackers, and employee files</li><li>Ensure recruitment activities comply with company policies and applicable labor laws</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field</li><li>1&ndash;3 years of experience in recruitment or HR (fresh graduates may apply)</li><li>Good communication and interpersonal skills</li><li>Ability to manage multiple vacancies and meet deadlines</li><li>Proficiency in MS Office and basic HR systems</li></ul>Skills &amp; Competencies<ul><li>Strong organizational and coordination skills</li><li>Professional communication and interview skills</li><li>Attention to detail and confidentiality</li><li>Ability to work independently and as part of a team</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Professional growth and training opportunities</li><li>Exposure to end-to-end HR processes</li><li>Supportive and structured work environment</li></ul>Job Type: Full-time

Recruitment & Onboarding Officer (Omani National Only)

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.
 
 
 &bull; Understand the dynamics of regional &amp; local market, local competitors and events of the destination.
 
 
 
 
 
 
 Additional Information
 
 
 
 
 Reporting into Reservations Manager
 
 
 
</div>

Reservation Agent

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