sales coordinator

community officer

customer & administrator officer Jobs in Muscat

customer & administrator officer

customer care representative - omani nationals only Jobs in Muscat

customer care representative - omani nationals only

customer service specialist Jobs in Muscat

customer service specialist

customer service officer

MedNet Global Healthcare Solutions LLC

<div>
 
 
 Customer Service Officer for MN SPC - Omani National
 
 
 
 As a member of
 
 Munich Re
 
 the
 
 MedNet Oman
 
 is one of the leading managed care service organizations that caters to healthcare needs. We are currently looking for an
 
 &ldquo;Officer - Customer Service&rdquo;
 
 who would work at all times to enhance and strengthen the relationship between the customer and MedNet using strong communication skills, empathy, identifying service and coverage gaps and bringing client feedback to MedNet, for improvement in service.
 
 
 
 Your Job:
 
 
 <ul>
 <li>
 Proactive answering Member, Provider, Broker and Insurer calls timely, efficiently and effectively.
 </li>
 <li>
 Supporting Insurance companies on client servicing activities (regular meetings with clients to represent MedNet and to gather the client requirements / issues faced and find solutions for the client)
 </li>
 <li>
 Collecting feedbacks from the client through varied channels (in-person, telephonic, email, website, surveys among others).
 </li>
 <li>
 Strengthening the business relationship with Insurance companies and intermediaries.
 </li>
 <li>
 Educating, strengthening and enhancing individual member relationships and experiences.
 </li>
 <li>
 Primary channel for managing client complaints through the ticket system and maintenance of complaints record.
 </li>
 <li>
 Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
 </li>
 <li>
 Ability to deliver quality outreach program with an effective reach within reasonable timelines set.
 </li>
 </ul>
 
 
 
 
 
 Your profile:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s (Medical) degree or bachelor&rsquo;s degree in Paramedic
 </li>
 <li>
 2 years&rsquo; experience in a customer service/call center role within a hospital /medical insurance environment.
 </li>
 <li>
 Computer Literacy (MS Word, MS Excel, MS PowerPoint)
 </li>
 <li>
 Good spoken and written communication skills (English &amp; Arabic)
 </li>
 <li>
 Knowledge related to medical terminology.
 </li>
 <li>
 Health Insurance industry / market knowledge would be an added advantage.
 </li>
 <li>
 Flexibility to work on shift basis.
 </li>
 <li>
 Quality focus and customer oriented
 </li>
 <li>
 Ability to handle objections raised by customers.
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s (Medical) degree or bachelor&rsquo;s degree in Paramedic
 </li>
 <li>
 Multilingual (Arabic and English)
 </li>
 <li>
 Omani nationals.
 </li>
 </ul>
 
 
 
 
 
 Minimum Experience:
 
 
 <ul>
 <li>
 2 years&rsquo; experience in a customer service/call center role within a hospital /medical insurance environment.
 </li>
 </ul>
 
 
 
 
 
 *Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.
 
 
</div>

Customer Service Officer

Mabasim Alkhair Trd

Job Title: Customer &amp; Administrator OfficerLocation: My4x4 Automotive Service Center Reports to: Service Manager / Operations Manager Employment Type: Full-TimeJob Purpose:The Customer Service &amp; Administrator Officer plays a vital role in ensuring smooth day-to-day operations at the front desk and in the workshop office. This role is responsible for providing exceptional customer service, handling administrative tasks, managing bookings, and supporting workshop operations through accurate documentation and coordination.Key Responsibilities: Customer Service<ul><li>Greet and welcome customers in a professional and friendly manner.</li><li>Handle inbound calls, emails, and messages regarding inquiries, bookings, and service updates.</li><li>Explain services, quotes, and invoices to customers clearly and confidently.</li><li>Maintain regular communication with customers throughout the repair or service process.</li><li>Handle customer complaints or concerns tactfully and escalate as needed.</li></ul>Administrative Duties<ul><li>Schedule and confirm service appointments, ensuring efficient workshop workflow.</li><li>Prepare job cards, quotes, invoices, and other workshop-related documents.</li><li>Maintain accurate and organized customer and vehicle service records.</li><li>Process payments and manage cash, EFTPOS, and electronic transactions.</li><li>Order and track spare parts as requested by workshop staff.</li><li>Manage petty cash and assist with inventory documentation.</li></ul>Workshop Coordination<ul><li>Coordinate with mechanics and technicians to track job progress and completion.</li><li>Update the job status in management systems (e.g., workshop software or spreadsheets).</li><li>Ensure parts are available and ready for scheduled jobs.</li><li>Maintain a clean and organized reception and office area.</li></ul>Reporting &amp; Compliance<ul><li>Generate daily, weekly, and monthly reports on job progress, customer feedback, and payments.</li><li>Ensure all documentation complies with company policies and industry regulations.</li><li>Support audits, safety inspections, and compliance processes as required.</li></ul>Key Skills &amp; Requirements:<ul><li>Proven experience in customer service and/or administrative roles (automotive experience preferred).</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Proficiency in office software (MS Office, Google Workspace) and familiarity with workshop management systems.</li><li>High attention to detail and a strong sense of responsibility.</li><li>Ability to work in a fast-paced and team-oriented environment.</li><li>A valid driver&rsquo;s license is advantageous.</li></ul>Why Join My4x4 Automotive Service Center?<ul><li>Work with a dedicated and passionate team in the automotive industry.</li><li>Friendly, supportive workplace culture with opportunities for growth.</li><li>Exposure to a wide range of vehicles and mechanical services.</li><li>Competitive remuneration and benefits.</li></ul>Job Types: Full-time, PermanentPay: RO160.000 - RO220.000 per monthAbility to commute/relocate:<ul><li>Muscat: Reliably commute or willing to relocate with an employer-provided relocation package (Required)</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Customer & Administrator Officer

Omantel

<div>
 
 Role Purpose
 
 
 
 Driving Omantel to be the undisputed leader in mobility and residential services to consumers, SOHO, and unmanaged SMEs in Oman and drive disruptive consumer digital services.
 
 
 
 Position Information
 
 
 
 <ul>
 <li>
 Unit: Commercial
 </li>
 <li>
 Division: Consumer
 </li>
 <li>
 Location: Muscat
 </li>
 <li>
 Grade: E3
 </li>
 <li>
 Line Manager: Chief Commercial Officer
 </li>
 <li>
 Direct reports: 10
 
 
 </li>
 </ul>
 
 Minimum Role Requirements
 
 
 
 <ul>
 <li>
 Bachelor in relevant discipline
 </li>
 <li>
 12 -15 years of relevant experience with at least 7 years in a management position
 
 
 </li>
 </ul>
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Develop and implement the Consumer division strategy in line with Omantel&rsquo;s corporate goals
 </li>
 <li>
 Develop and implement the division&rsquo;s budget, including monitoring and variance reporting
 </li>
 <li>
 Advise the CCO on the strategic positioning of Omantel
 </li>
 <li>
 Advise the CEO on the Consumer division and related subsidiaries&rsquo; performance and needs
 </li>
 <li>
 Promote corporate governance excellence in coordination with the CCO
 </li>
 <li>
 Achieve P&amp;L targets for mobility, residential, SOHO, unmanaged SME&rsquo;s and digital consumer services
 </li>
 <li>
 Oversee the development of the annual business and operating plans
 </li>
 <li>
 Oversee the development and execution of performance KPIs and manage financial and operational performance of the Consumer division
 </li>
 <li>
 Drive value through customer insights and enhancing service experiences
 </li>
 <li>
 Support the growth of Consumer related subsidiaries to unlock market potential in consumer digital services
 </li>
 <li>
 Lead product strategy and portfolio management
 </li>
 <li>
 Identify new revenue-generating opportunities and ensure a proactive consumer go-to-market strategy
 </li>
 <li>
 Orchestrate marketing communications to promote Omantel Consumer and subsidiaries' brands
 </li>
 <li>
 Drive Omantel Consumer and related subsidiaries to achieve best-in-class customer experience
 </li>
 <li>
 Coordinate with Technology to ensure alignment with technology strategy and architecture
 </li>
 <li>
 Lead PMI of new subsidiaries in the division and support Strategy &amp; Innovation to steer corporate development
 </li>
 <li>
 Support Strategy &amp; Innovation division to steer corporate development
 </li>
 <li>
 Provide leadership, management, and vision, ensuring the division have appropriate skills and resources
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 
 Leadership
 
 
 
 <ul>
 <li>
 Assertiveness and Conflict Resolution
 </li>
 <li>
 Fostering Learning and Development
 </li>
 <li>
 Inspiring and Leading Others
 </li>
 <li>
 Leading Change and Cultivates Innovation
 </li>
 <li>
 Visioning and Alignment
 
 
 </li>
 </ul>
 
 Behavioural
 
 
 
 <ul>
 <li>
 Drives Achievements
 </li>
 <li>
 Ethics &amp; Compliance
 </li>
 <li>
 Timely Decision - Making
 
 
 </li>
 </ul>
 
 Technical
 
 
 
 <ul>
 <li>
 Direct Sales Strategy Planning
 </li>
 <li>
 Sales Target Achievement
 </li>
 </ul>
</div>

Vice President Consumer

La Cabra

<div>
 At La Cabra we're looking for a Regional Manager to join our team.
 
 
 
 About The Job
 
 
 
 We are offering an exciting opportunity to lead the strategic development and growth of La Cabra&rsquo;s franchise operations across an entire region. As Regional Manager, you will be responsible for defining and executing the strategic direction, ensuring that every caf&eacute; and bakery within your region reflects La Cabra&rsquo;s global mission and brand values. You will act as the key link between headquarters and local franchise partners, shaping how La Cabra is introduced, experienced, and expanded in your market.
 
 
 Your role will focus on long-term brand positioning, franchisee support, and regional growth while ensuring operational excellence and strong financial performance across locations.
 
 
 This position reports directly to the Chief Operating Officer (COO) and Head of Sales and requires close collaboration with both headquarters and franchise partners to build a sustainable, mission-driven presence in the region.
 
 
 
 Strategic &amp; Regional Responsibilities
 
 
 
 <ul>
 <li>
 Develop and implement a regional growth strategy aligned with La Cabra&rsquo;s global mission, vision, and standards.
 </li>
 <li>
 Ensure consistency in customer experience, product quality, and brand presentation across all franchise locations.
 </li>
 <li>
 Partner with franchisees to optimize operations, drive profitability, and maintain alignment with brand guidelines.
 </li>
 <li>
 Identify opportunities for regional partnerships, community engagement, and market positioning.
 </li>
 <li>
 Lead market research and competitor analysis to inform regional decision-making and expansion strategies.
 </li>
 <li>
 Provide regional performance reporting and strategic recommendations to headquarters.
 
 
 </li>
 </ul>
 
 Financial &amp; Business Development
 
 
 
 <ul>
 <li>
 Oversee financial performance across all regional locations, ensuring profitability and adherence to franchise agreements.
 </li>
 <li>
 Support franchisees with budgeting, forecasting, and financial analysis.
 </li>
 <li>
 Develop strategies for regional sales growth, including product launches, promotions, and upselling initiatives.
 </li>
 <li>
 Identify and assess opportunities for new store openings in alignment with long-term regional strategy.
 
 
 </li>
 </ul>
 
 Leadership &amp; Team Development
 
 
 
 <ul>
 <li>
 Build and maintain strong relationships with franchise partners, serving as a trusted advisor and brand ambassador.
 </li>
 <li>
 Support franchisees in staff recruitment, training, and leadership development to ensure high-performance teams.
 </li>
 <li>
 Promote a positive and inclusive culture that embodies La Cabra&rsquo;s values throughout the region.
 </li>
 <li>
 Create systems for knowledge-sharing, mentorship, and leadership development across locations.
 
 
 </li>
 </ul>
 
 Product Quality, Brand Standards &amp; Guest Experience
 
 
 
 <ul>
 <li>
 Ensure regional compliance with La Cabra&rsquo;s product quality, presentation, and service standards.
 </li>
 <li>
 Collaborate with headquarters on seasonal product launches, menu innovation, and merchandising strategies.
 </li>
 <li>
 Oversee brand consistency in store layout, design, and customer experience across all locations.
 </li>
 <li>
 Monitor guest feedback across the region and support franchisees in implementing service and experience improvements.
 
 
 </li>
 </ul>
 
 Ideal Candidate
 
 
 
 <ul>
 <li>
 Deep passion for specialty coffee, hospitality, and customer experience.
 </li>
 <li>
 Minimum 10 years of leadership experience in caf&eacute;, bakery, or hospitality operations, with proven success in multi-unit or regional management.
 </li>
 <li>
 Strong background in strategy, franchise management, and market development.
 </li>
 <li>
 Fluent in English (written and verbal) with excellent cross-cultural communication skills.
 </li>
 <li>
 Strategic thinker who can balance long-term vision with practical operational guidance.
 </li>
 <li>
 Collaborative leader who inspires trust and empowers franchise partners to thrive.
 </li>
 <li>
 Results-oriented, detail-focused, and committed to upholding La Cabra&rsquo;s mission and brand values.
 
 
 </li>
 </ul>
 
 Apply for the job
 
 
 
 Do you want to join our team as our new Regional Manager? Then we'd love to hear about you!
</div>

Regional Manager

Wadi Baad Trading and Transportation LL

Job Opening: HR OfficerLocation: Muscat, Oman Employment Type: Full-Time Experience Level: Minimum 4 years as an HR Officer Company: Rental Business Gender Requirement: Female candidates onlyWe are seeking a highly organized and versatile professional to join our team as an HR Officer.Candidate Requirements<ul><li>Bachelor&rsquo;s degree in human resources, Business Administration, or related field</li><li>Minimum of 4 years of proven experience as an HR Or Similar.</li><li>Develop, implement, and oversee Standard Operating Procedures (SOPs) specifically designed for the rental business to ensure efficiency, consistency, and compliance.</li><li>Manage recruitment, onboarding, and employee exit processes</li><li>Develop and implement HR policies and ensure compliance</li><li>Coordinate employee performance reviews and training programs</li><li>Ensure compliance with labor laws and company regulations</li><li>Manage executive calendars, schedule meetings, and prepare minutes</li><li>Ability to work independently and handle confidential information</li></ul>Pre-Screening QuestionnairePlease answer the following questions when applying:<ul><li>Are you ready to travel to any GCC country if required? (Mandatory)</li><li>Are you willing to take on both secretarial and administrative tasks alongside HR responsibilities?</li><li>Do you have experience in handling performance reviews and employee development programs?</li><li>Send your updated CV and responses to the questionnaire to: hrmwbt@gmail.com</li></ul>Job Type: Full-time

Human Resource Officer

SYNDiCATE CAPiTAL

<div>
 
 Job:
 
 Chief Product Officer (CPO) &ndash; Driving Sustainable Growth &amp; Innovation in Logistics and Infrastructure Sectors
 
 
 
 Location: Muscat, Oman
 
 
 Company: Syndicate Capital (Serving Portfolio Clients)
 
 
 
 
 
 About the Role:
 
 
 Syndicate Capital is seeking visionary Chief Product Officers (CPOs) to lead product strategy and innovation initiatives that fuel sustainable growth for our diverse portfolio of companies. This is a strategic executive role that demands a deep understanding of evolving market dynamics, cross-functional leadership, and customer-centric innovation in logistics and infrastructure sectors.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 Develop and execute comprehensive product strategies aligned with business goals.
 
 
 Drive innovation to create disruptive products and unlock new growth avenues.
 
 
 Lead and inspire cross-functional teams across product development, marketing, and technology.
 
 
 Navigate complex market and technological landscapes to maintain competitive differentiation.
 
 
 Collaborate closely with Syndicate Capital and portfolio companies to optimize performance and value creation.
 
 
 Champion customer-centric approaches and data-driven decision making.
 
 
 
 
 
 Who You Are:
 
 
 
 
 
 Proven experience as a CPO or equivalent senior product leadership role.
 
 
 Strategic thinker with a passion for innovation and sustainable business growth.
 
 
 Skilled at managing complex cross-functional teams and aligning stakeholders.
 
 
 Adept at leveraging market insights to drive product roadmap and execution.
 
 
 Excellent communication and collaboration skills.
 
 
 
 
 
 Why Join Us:
 
 
 
 
 
 Play a pivotal role in shaping the future of businesses under Syndicate Capital&rsquo;s portfolio.
 
 
 Drive impactful innovation with long-term strategic importance.
 
 
 Work in a dynamic and growing ecosystem based in Muscat, Oman.
 
 
 
 
 
 Apply Now: Join us in empowering future growth through cutting-edge product leadership.
 
</div>

Chief Product Officer (CPO) – Sustainable Growth & Innovation

Job Opening: HR Manager / Secretarial &amp; Admin OfficerLocation: Muscat, Oman Employment Type: Full-Time Experience Level: Minimum 8 years as an HR Manager Company: Rental Business Gender Requirement: Female candidates onlyWe are seeking a highly organized and versatile professional to join our team as an HR Manager / Secretarial &amp; Admin Officer.Candidate Requirements<ul><li>Bachelor&rsquo;s degree in human resources, Business Administration, or related field</li><li>Minimum of 8 years of proven experience as an HR Manager</li><li>Develop, implement, and oversee Standard Operating Procedures (SOPs) specifically designed for the rental business to ensure efficiency, consistency, and compliance.</li><li>Manage recruitment, onboarding, and employee exit processes</li><li>Develop and implement HR policies and ensure compliance</li><li>Coordinate employee performance reviews and training programs</li><li>Ensure compliance with labor laws and company regulations</li><li>Manage executive calendars, schedule meetings, and prepare minutes</li><li>Ability to work independently and handle confidential information</li></ul>Pre-Screening QuestionnairePlease answer the following questions when applying:<ul><li>Are you ready to travel to any GCC country if required?</li><li>Are you willing to take on both secretarial and administrative tasks alongside HR responsibilities?</li><li>Do you have experience in handling performance reviews and employee development programs?</li><li>Send your updated CV and responses to the questionnaire to: hrmwbt@gmail.com</li></ul>Job Type: Full-time

HR Manager / Secretarial & Admin Officer

Explore 326+ Customer service officer in Muscat this October. Find roles across top companies and apply now to boost your career.