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business operations manager

operation manager

Contegris Technology Solutions

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 Position Details:
 
 
 
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 Position Type: Full Time (Permanent)
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 Timings: 10 am to 7 pm
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 Working Days: Monday to Friday
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 Place of Posting: Garden Town, Lahore
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 Deadline to apply: 31 October 2025
 
 
 
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 About Contegris
 
 
 
 Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, weve been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, AiVA (AI-Powered Virtual Agent) and AiQA (AI-Powered Quality Assurance). With innovation at the core, we strive to enhance how businesses connect with their customers.
 
 
 
 Our Mission
 
 
 
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 Establish Contegris as the #1 customer experience (CX) solution provider in Pakistan, and a rising brand across the MENAP region.
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 Dominate local markets, with a focus on CX, CPAAS, CCAAS, CRM &amp; UCAAS solutions.
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 Serve clients across Pakistan, MENAP, Gulf, Africa, and the USA.
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 Launch Contegris University offering free tech skill development classes (online and onsite) for the rural community.
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 Develop cutting-edge AI, NLP, and ML solutions for CX and information security.
 
 
 
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 Our Vision
 
 
 
 Add value to 100,000 customers worldwide with our cutting edge CX solutions.
 
 
 
 Role Overview
 
 
 
 We are looking for a dynamic Operations Manager to help streamline execution, scale performance, and drive operational excellence across all departments. The ideal candidate is a strategic executor who can transform vision into results, build systems for scale, and ensure accountability, efficiency, and customer delight across the organization.
 
 
 This is a high-impact leadership role designed for someone who thrives in a fast-paced, tech-driven, customer-centric environment and wants to play a key role in shaping Contegris next phase of growth both locally and globally.
 
 
 
 What Youll Do:
 
 
 
 
 Strategy Execution &amp; Performance Management
 
 
 
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 Translate annual strategic goals into actionable quarterly Rocks, initiatives, and measurable KPIs.
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 Lead EOS-style meeting rhythms Weekly Level 10s, Scorecards, and Quarterly Reviews.
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 Track leading and lagging metrics such as ARR growth, churn, utilization rate, and SLA compliance.
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 Ensure company-wide accountability, timely execution, and transparent reporting to leadership.
 
 
 
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 Operational Excellence &amp; Process Optimization
 
 
 
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 Standardize and continuously improve operational Playbooks, SOPs, and delivery frameworks for Sales, Support, Implementation, and DevOps.
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 Build structured handoffs between Pre-Sales Implementation Support Customer Success.
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 Identify inefficiencies and drive automation through AI, analytics, and workflow optimization.
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 Ensure predictable delivery, faster turnaround, and SLA compliance across all projects.
 
 
 
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 Cross-Departmental Coordination
 
 
 
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 Act as the operational bridge between Sales, Marketing, Product, Support, and HR teams.
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 Ensure alignment in customer lifecycle processes from lead generation to renewal.
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 Work with HR to plan manpower, performance appraisals, training, and team development.
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 Collaborate with Product and Tech teams for new feature rollouts and internal readiness.
 
 
 
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 Data, Reporting &amp; Insights
 
 
 
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 Build real-time dashboards and reports for executive visibility (Sales, Support, NPS, Finance).
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 Analyze key business data pipeline velocity, SLA, response time, utilization, and churn.
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 Recommend strategic decisions based on insights, trends, and predictive analytics.
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 Work with the BI and DevOps teams to implement process and performance analytics.
 
 
 
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 Leadership, Culture &amp; Continuous Improvement
 
 
 
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 Coach and develop team leads to foster ownership, accountability, and discipline.
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 Promote Contegris core values Integrity, Humble Confidence, Growth Mindset, Customer-Centricity, and Teamwork.
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 Drive Extreme Ownership and Direction over Speed culture across teams.
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 Lead quarterly reviews to recognize achievements and address improvement areas.
 
 
 
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 Success in This Role Means
 
 
 
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 Company operations are predictable, measurable, and continuously improving.
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 Departmental performance is visible in real time through dashboards and KPIs.
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 Cross-functional collaboration runs smoothly with minimal bottlenecks.
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 SLA, NPS, and Customer Experience metrics improve quarter over quarter.
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 Teams feel aligned, accountable, and motivated to achieve excellence.
 
 
 
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 What Were Looking for:
 
 
 
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 7-10 years of experience in Operations / Business Management, preferably in SaaS, Telecom, or Technology sectors.
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 Strong understanding of metrics such as ARR, MRR, CAC, Churn, SLA, NPS, and Utilization.
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 Proven experience managing multi-functional teams and delivering operational outcomes.
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 Excellent analytical, communication, and people management skills.
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 Proficiency with tools like ClickUp, HubSpot, Zoho CRM, PowerBI, or equivalent.
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 Entrepreneurial and structured mindset thrives in dynamic, growth-stage environments.
 
 
 
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 What We Dont Care About
 
 
 
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 Your degree
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 Your ethnicity and race
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 The number of years of experience youve had in operations or business management we care more about what you can do than where you've been
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 Whether youve held the exact same title before if you have the right skills and mindset, youll thrive here
 
 
 
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 What We Care About The Most
 
 
 
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 Response time as an operations manager, your ability to address issues swiftly and keep things running smoothly is critical
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 Clear, confident communication whether you're speaking with senior leadership or collaborating with cross-functional teams, strong communication is key
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 Proactive ownership you take the initiative. If you spot a gap, you act before it becomes a problem
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 Adaptability you'll need to thrive in an environment where priorities can shift quickly, and processes are continuously evolving
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 Strategic thinking you not only manage day-to-day operations but also ensure every action ties back to our long-term goals.
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 Team collaboration while youll lead projects, the best results come when you can align and motivate multiple teams to work toward a common goal
 
 
 
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 The Hard Parts
 
 
 
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 Fast-paced environment things move quickly here, and sometimes there will be multiple urgent issues happening at once. Youll need to juggle priorities effectively and stay calm under pressure
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 Cross-department coordination working with teams across Sales, Software Development, SQA, Marketing, Support, and other departments to ensure smooth execution can be challenging, especially when deadlines are tight
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 Some repetitive tasks data entry, process documentation, and report generation will sometimes feel mundane, but theyre key to keeping everything running smoothly
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 Long hours at times startup life demands flexibility. Some days will require you to put in extra hours to hit key milestones
 
 
 
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 The Upside
 
 
 
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 High impact this is a leadership role where your decisions directly influence the companys success. Your work will shape the operational efficiency of Contegris as we scale
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 Career growth opportunities you'll be working closely with senior leadership, gaining direct exposure to strategic decision-making and mentorship
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 Dynamic work environment no two days are the same. Youll have the opportunity to innovate and solve problems as you help Contegris scale both locally and globally
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 Meaningful mission Contegris is on a path to become a market leader in customer experience and AI-driven technology solutions, and youll be at the forefront of this journey
 
 
 
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 Compensation
 
 
 
 Upto PKR 200,000 monthly gross. .If you believe you bring more to the table, apply and show us why.
 
 
 
 Interview Process
 
 
 
 
 Stage 1:
 
 Submit online application
 
 
 
 Stage 2:
 
 Telephonic interview, 15 minutes
 
 
 A brief conversation with our People Success team to learn more about your background and alignment with the role
 
 
 
 Stage 3:
 
 Assessment Test, 30-45 minutes
 
 
 Youll be evaluated on IQ, personality, and technical skills through a series of questions and scenarios.
 
 
 
 Stage 4:
 
 Technical Interview Final interview, 30 minutes
 
 
 A deeper discussion with team members to assess your technical expertise
 
 
 
 Stage 5:
 
 Technical Interview Final interview, 30 minutes
 
 
 Conversation with the CEO and Manager People Success to evaluate your mindset, interests, expectations, and long term fit with us.
</div>

Operation Manager

Triangle Cutting Solutions

We are a established company specializing in marble, granite and metal cutting services, equipped with two waterjet cutting machines and one 4kW laser cutting machine. We are looking for a Operations Manager to oversee operations and expand our business by securing jobs from the local market.Key Responsibilities: Strong sales background in local market. Manage and supervise daily factory operations, ensuring efficiency and quality output. Oversee waterjet and laser cutting processes for marble and metal. Handle workforce management and production planning. Ensure compliance with safety regulations and company policies. Bring new projects and clients from the local market to grow the business. Coordinate with customers, suppliers, and internal teams for smooth workflow.Requirements: Experience in factory management, preferably in the marble, stone or metal cutting industry. Ability to bring in local market jobs and expand business opportunities. Excellent leadership, problem-solving, and communication skills. Understanding of production planning. Strong negotiation and customer-handling skills.Job Type: Full-timePay: Rs75,000.00 - Rs120,000.00 per monthExperience:<ul><li>Operations Manager: 3 years (Preferred)</li></ul>Work Location: In person

Operations Manager

One Machine Software

Job Title:Operations AdministratorJob Description:We are looking for a highly experienced and responsible Operations Administrator to join our team in Lahore. The ideal candidate should have extensive experience in public dealing, preferably within banking or government organizations, and be capable of handling operational and administrative responsibilities efficiently.Requirements:<ul><li>Minimum 15+ years of work experience in a public dealing organization (banking or government sector preferred)</li><li>Minimum age: 40 years</li><li>Accounting background preferred</li><li>Must be local to Lahore</li><li>Candidate should reside near Gulberg III (preferred)</li><li>Strong communication and interpersonal skills</li><li>Ability to manage operations with professionalism and integrity</li></ul>Job Type:<ul><li>Full-time</li><li>Onsite position</li></ul>Work Location:<ul><li>Gulberg III, Lahore</li></ul>Job Type: Full-timeWork Location: In person

Operations Administrator

E-Lite Vape and Cigratte

E-Lite is urgently looking for Assistant Branch Manager/Branch Manager. **Location: Model Town Lahore*Job Description*&middot; Responsible and accountable for smooth execution of all inventory reconciliation till operation.&middot; Sales growth strategies.&middot; Cash handling.&middot; Maintain detailed records of customer interactions.&middot; Customer services &amp; customer problem solving.&middot; Excellent communication and interpersonal skills.&middot; Knowledge of retail trends and understanding of customer preferences. . Manage overall shop operations.*Requirements and Skills: *&middot; 1-2 years of working experience in similar role.&middot; Proven experience as an Assistant Branch Manager/Branch Manager, or similar role&middot; Using Microsoft Excel.&middot; Understanding of store operations.&middot; Intermediate OR BSc degree in Sales, Business Administration, or a related field.&middot; Salary Package: Competitive, based on experience.&middot; Target based Commission + Product incentive on special products.Drop us a message or send your CV to careers@e-lite.com.pk with the job title mentioned in the subject line.Job Type: Full-timeWork Location: In person

Assistant Branch Manager - Retail

Ata Food Private Limited

Restaurant manager responsibilities include maintaining the restaurant&rsquo;s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.Key Responsibilities:<ul><li>Meet the Budget and maintain the SSG of 10% ( Beat Year a Go).</li><li>Maintain the Training at store level of 90%.</li><li>Always obtained 90% Marks in SOR.</li><li>Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages.</li><li>Resolve customer complaints about food quality or service.</li><li>Direct cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records.</li><li>Monitor actions of staff and customers to ensure that health and safety standards and Pizza Max regulations are obeyed.</li><li>Maintain employee records, prepare payroll, and pay bills, or monitor bookkeeping records.</li><li>May use computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.</li><li>Check quality of deliveries of fresh food and baked goods.</li><li>Communicate with Purchase manager to order supplies such as tableware, cooking utensils, and cleaning items.</li><li>Arrange for maintenance and repair of equipment and other services.</li><li>Total receipts and balance against sales, deposit receipts, and lock facility at end of day.</li><li>Select or create successful menu items based on many considerations, and assign prices based on cost analysis.</li><li>Recruit, hire, and oversee training for staff.</li><li>Schedule work hours for servers and kitchen staff.</li><li>Monitor food preparation and methods.</li></ul>Job Type: Full-timePay: Rs100,000.00 per monthWork Location: In person

Restaurant General Manager

Virikson Travel

Job Description:The HR Officer &ndash; Operations &amp; Compliance is responsible for supporting day-to-day HR operations while ensuring adherence to statutory, labor law, and internal compliance requirements. The role focuses on accurate HR administration, employee lifecycle management, and maintaining compliance documentation in line with company policies and legal standards.Key Responsibilities:<ul><li>Manage employee lifecycle processes including onboarding, documentation, confirmations, transfers, and exits.</li><li>Maintain accurate employee records, personal files, and HR databases (HRIS).</li><li>Support attendance, leave management, and payroll coordination activities.</li><li>Respond to employee queries related to HR processes, policies, and benefits.</li><li>Ensure compliance with applicable labor laws.</li><li>Maintain statutory registers, records, and filings as per legal requirements.</li><li>Assist in drafting, updating, and implementing HR policies and SOPs.</li><li>Support communication of HR policies to employees and ensure adherence.</li><li>Maintain employee handbook and policy documentation.</li><li>Assist in disciplinary processes as per company policies and code of conduct.</li><li>Promote a compliant and positive workplace culture.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.</li><li>1&ndash;3 years of experience in HR operations and compliance.</li><li>Basic to working knowledge of labor laws.</li></ul>Skills &amp; Competencies<ul><li>Knowledge of HR operations and compliance processes</li><li>Strong documentation and record-keeping skills</li><li>Attention to detail and accuracy</li><li>Good communication and coordination abilities</li><li>Integrity and confidentiality</li><li>Proficiency in MS Office and HR systems</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

People Operation Officer

Omar Jibran Engineering Industries Ltd.

Job Title: ExecutiveDepartment: HR &amp; AdministrationJob Description: Will be required to assist HOD HR/Admin and Plant Manager, Lahore for;&middot; Recruitment, retention and retirement process.&middot; Payroll preparation.&middot; Maintaining all temporary and permanent employees&rsquo; personnel files.&middot; Timely handling all matters of EOBI, PESSI etc.&middot; Timely reporting on all matters of Govt. and Public Relations.&middot; Employees&rsquo; transportation.&middot; Maintenance and administration of company&rsquo;s fleet.&middot; Employees&rsquo; medical approvals.&middot; Canteen operation.&middot; Manage Security including thumb up activity on hourly security verbal report.&middot; To fully support 5S &amp; Safety Committee for Housekeeping including daily round of OJ and Adam facilities.&middot; Any other job assigned by the Management.Qualification: Bachelors in HR/Administration subjects.Experience: 7 years out of which two years as Executive.No. of Vacancies: OneTimings: 8:00 AM to 5:00 PMSalary: From PKR 40,000 to PKR 60,000 commensurate with qualification and experienceBenefits:1. Pick and drop from designated point2. Medical facilities up to one basic salary per year at actual.3. Gratuity - one gross salary per year of confirmed service.4. Casual Leave (C/L), Sick Leave (S/L) 18 total, Earned Leaves (E/L) 14 days minimum.Place of Duty: 43KM, Multan Road, Manga Mandi, Lahore.SEND YOUR RESUME AT CAREERS@OJENGG.COMJob Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Executive, HR & Administration (Lahore Plant)

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