operation manager

Digital Penguin

We are seeking a highly competent and results-driven Floor Manager to lead a team within a fast-paced customer contact and claims environment. The successful candidate will be responsible for driving performance, ensuring compliance, maintaining service quality, and delivering operational excellence across multiple teams. This role requires strong leadership, analytical skills, and a proven track record of managing high-volume customer operations.Key Responsibilities<ul><li>Manage, motivate, and develop a team.</li><li>Conduct daily floor walks and real-time performance management.</li><li>Hold regular coaching sessions, one-to-ones, and performance reviews.</li><li>Identify skill gaps and implement training and development plans.</li><li>Foster a positive, accountable, and high-performance culture.</li><li>Manage disciplinary and performance improvement processes where necessary.</li><li>Ensure smooth day-to-day operation of all assigned teams.</li><li>Monitor staffing levels and resource allocation to meet business demands.</li><li>Manage real-time adherence and productivity.</li><li>Coordinate with recruitment and training teams to support growth and onboarding.</li><li>Implement process improvements to increase efficiency and customer satisfaction.</li><li>Ensure all customer interactions comply with company policies and regulatory requirements.</li><li>Work closely with Quality Assurance teams to improve standards.</li><li>Investigate compliance breaches and implement corrective actions.</li><li>Conduct regular audits of calls, files, and customer interactions.</li><li>Maintain accurate documentation and reporting.</li><li>Produce daily, weekly, and monthly performance reports.</li><li>Analyse trends and identify opportunities for improvement.</li><li>Track team performance against agreed KPIs.</li><li>Present action plans for underperformance and continuous improvement.</li></ul>Key Performance Indicators (KPIs)<ul><li>Team attendance rate: 95%+</li><li>Schedule adherence: 90%+</li><li>Conversion rate: Meet or exceed campaign target.</li><li>Lead-to-case progression rate: Achieve agreed monthly targets.</li><li>Team revenue/contribution targets where applicable.</li><li>Quality assurance score: 90%+</li><li>Compliance score: 100% mandatory compliance adherence</li><li>Employee retention rate: 90%+</li><li>Coaching completion: 100% monthly completion</li><li>Performance review completion: 100% on schedule</li><li>New starter retention (90-day period): 85%+</li><li>Customer satisfaction score (CSAT): 85%+</li></ul>Preferred Qualifications<ul><li>Minimum 3 years' experience as a Floor Manager, Operations Manager, Contact Centre Manager, or similar leadership role.</li><li>Experience managing teams of 20&ndash;100+ staff.</li><li>Strong understanding of performance management and coaching techniques.</li><li>Proven ability to achieve and exceed KPIs.</li><li>Excellent communication and stakeholder management skills.</li><li>Strong analytical and reporting abilities.</li><li>Experience with CRM and workforce management systems.</li></ul>Working Hours &amp; Schedule<ul><li>Shift Timing: 1:00 PM &ndash; 10:30 PM (Mon - Thurs)</li><li>Friday: Half day (2:30PM to 9:30PM)</li><li>Saturday: Half day (2:00PM to 8:00PM)</li><li>Sunday: Off (fixed weekly off)</li></ul>Note: Manadatory to be in the office before 10 mints of shift time.Benefits<ul><li>Company-provided meal (Dinner)</li><li>Supportive &amp; Professional work environment</li><li>Growth opportunities</li><li>Annual Leaves/Paid holidays</li></ul>Experience<ul><li>Team Leadership/Supervisory Experience: 2+ years (Preferred)</li><li>Call Center Operations Management: 2+ years (Preferred)</li></ul>Work Location: [On-site]Apply now if you are a hands-on leader who can effectively monitor team performance, maintain operational discipline, and drive continuous improvement.Do not apply if you don't have BPO/Call center/Contact Center Experience.Pay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Competent Floor Manager

CrecenTech

We are looking for an Editor / Animator to work on videos, ads, and animations. You will work hand in hand with our creatives, strategists, and marketing team. Our ideal candidate is a responsible, dedicated, and career-minded professional interested in growth opportunities. So if you&rsquo;ve got the talent and if you are looking to start your career with a company with a great culture that truly values their employees, empowers individual growth and would love to have a healthy work/life balance, we&rsquo;d love to hear from you.Job Requirements:<ul><li>Bachelor&rsquo;s Degree or certificate in computer animation, fine arts, graphic design, film, photography or related field</li><li>4-5 years&rsquo; experience as an editor, producer or animator.</li><li>Advanced proficiency with Adobe Creative Suite, primarily Premiere Pro, Photoshop, After Effects, and Audition. Illustrator proficiency a plus.</li><li>Experience editing education videos, training videos or video tutorials</li><li>Extensive knowledge of color grading and an excellent sense of pace and timing</li><li>Experience working within tight deadlines while maintaining a collaborative spirit and high-quality output</li><li>Ability to turn around same-day edits and handle multiple projects simultaneously</li><li>Experience with all aspects of video production</li><li>Strong technical and video problem-solving skills (frame rates, mixing interlaced and progressive footage, composition, color correction)</li><li>Proficiency in Microsoft Office products such as Outlook, Word, and Excel.</li></ul>Responsibilities:<ul><li>Video Editing</li><li>Animation</li><li>Brand Videos</li><li>Social Media Videos &amp; Ads</li><li>Campaign Videos</li><li>Video Ads</li></ul>Desired Skills:<ul><li>Excellent Video Editing Skills</li><li>Strong Eye for Animation and Motion Design</li><li>Final Cut</li><li>Adobe After Effects</li><li>Adobe Premiere</li><li>Adobe Photoshop</li><li>Working Knowledge of 3D is a plus</li><li>Working Knowledge of Camera Operation is a plus</li></ul>Benefits and Incentives:<ul><li>13 Salaries Per Year (One Additional salary as a bonus)</li><li>Performance-Based Bonuses</li><li>Maternity/Paternity Allowance</li><li>Maternity Leaves</li><li>Wedding Allowance</li><li>Annual Leaves Encashment</li><li>Double salary on Gazetted Holidays</li><li>Special Allowance for Emergency</li><li>Advance Salary on Need Basis</li><li>12 Casual Leaves</li><li>10 Medical Leaves</li><li>10 Annual Leaves</li><li>Dedicated Training</li><li>Birthday celebrations</li><li>Gaming Facility</li><li>Growing &amp; Dynamic Team</li><li>Office Gatherings, Celebrations, and Trips</li><li>5 days a week (work-life balance)</li></ul>Job Location: Pace MT, Link Road, Model Town, Lahore Job Timings: 5 PM - 2 AM, 7 PM - 4 AMJoin Us: If you're ready to join a dynamic team and embark on an exciting journey in IT Sales, we want to hear from you! Apply now and let's shape the future of technology together.Job Type: Full-timeAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you comfortable working night shift for this job ?</li><li>What is your expected salary ?</li><li>Can you easily commute to our office located in Model Town, Link Road</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Video Animation: 3 years (Required)</li><li>Video editing: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Willingness to travel:<ul><li>100% (Preferred)</li></ul>Work Location: In person

Video Editor/Animator

Resource Linked Private Limited

Position: Project/Key Account Manager &ndash; Retail Client Management (Agency experience is Mandatory) Location: Karachi &amp; Lahore Experience: 3+ YearsWe are looking to hire a Project Manager for managing retail industry clients and key accounts. The ideal candidate should possess the following qualifications &amp; requirements:-Education: Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Marketing, Management.Experience:Minimum 3+ years of experience in Project Management, Client Servicing, Retention, or Key Account Management.Industry Exposure:Experience in handling retail industry clients will be preferred.Skills Required:<ul><li>Agency experience is Mandatory.</li><li>Strong client relationship and stakeholder management skills.</li><li>Excellent email drafting and communication skills.</li><li>Experience in client retention and key account management.-Ability to manage</li><li>multiple projects and client accounts simultaneously.</li><li>Strong coordination, problem-solving, and organizational skills.</li><li>Proficiency in MS Office and reporting tools.</li></ul>Job Responsibilities:<ul><li>Manage relationships with retail clients and key accounts.</li><li>Handle client communication through emails, meetings, and calls.</li><li>Coordinate with internal departments for smooth project execution.</li><li>Ensure timely follow-ups, reporting, and issue resolution.</li><li>Maintain high client satisfaction and long-term business relationships.</li><li>Monitor project timelines and deliverables effectively.</li></ul>If you meet these qualifications &amp; requirements, please send your profile to hr@resourcelinked.com / mariahr.careers@gmail.com, mentioning &quot;Project Manager &ndash; Retail Client Management&quot; in the subject line.Pay: Rs120,000.00 - Rs220,000.00 per monthWork Location: In person

Key Account Manager / Project Manager

Servaid Pharmacy

Pharmacy ManagerWe are seeking an experienced and motivated Pharmacy Manager to lead the operations of a premium Servaid Pharmacy outlet located on Sharaqpur Road near Al Rehman Garden Phase 2.Key Responsibilities<ul><li>Manage day-to-day pharmacy operations</li><li>Supervise pharmacists, sales staff, cashier and support staff</li><li>Ensure compliance with pharmacy regulations and Servaid SOPs</li><li>Manage inventory, stock levels, stock audits and expiry control</li><li>Handle purchasing, supplier coordination and stock replenishment</li><li>Monitor sales performance and prepare daily and monthly reports</li><li>Ensure excellent customer service and customer satisfaction</li><li>Maintain store cleanliness, organization and professional standards</li><li>Oversee cash handling, inventory accuracy and operational controls</li><li>Lead, train and motivate the pharmacy team</li></ul>Requirements<ul><li>Pharm-D degree with valid registration</li><li>Minimum 5 years of retail pharmacy experience</li><li>Previous managerial or supervisory experience preferred</li><li>Strong knowledge of inventory management and purchasing</li><li>Experience with pharmacy POS and inventory software</li><li>Strong leadership, communication and problem-solving skills</li><li>Ability to independently manage pharmacy operations and staff</li></ul>Preferred Candidate<ul><li>Experience with Servaid Pharmacy or similar retail pharmacy chains</li><li>Strong understanding of retail pharmacy KPIs, inventory control and expiry management</li><li>Experience in purchasing and supplier management</li></ul>Job TypeFull-TimeLocationSharaqpur Road, Near Al Rehman Garden Phase 2, LahoreHow to ApplyInterested candidates are invited to submit their updated CVs at:ahmadmujtaba262@gmail.comPlease mention &quot;Pharmacy Manager Application&quot; in the subject line of your email.Work Location: In person

Pharmacy Manager

My Digital People

Job Description:Job OverviewWe are seeking a results-driven Meta Ads Specialist to plan, execute, and optimize Facebook and TikTok advertising campaigns. The ideal candidate should have hands-on experience managing lead generation and e-commerce campaigns while maximizing performance.The specialist will be responsible for generating qualified leads, increasing sales, improving campaign performance, and providing data-driven recommendations.Key ResponsibilitiesCampaign ManagementPlan, launch, and manage advertising campaigns across Facebook and TikTok.Develop campaign strategies for lead generation and e-commerce objectives.Create and optimize campaign structures, audiences, placements, and bidding strategies.Monitor daily campaign performance and make optimization decisions.Audience Targeting &amp; RetargetingConduct audience research and segmentation.Build custom audiences, lookalike audiences, and retargeting campaigns.Implement remarketing strategies for website visitors, engaged users, and existing customers.Performance OptimizationImprove key performance metrics including:Cost Per Lead (CPL)Cost Per Acquisition (CPA)Return on Ad Spend (ROAS)Click-Through Rate (CTR)Conversion RatePerform A/B testing on creatives, audiences, copy, and landing pages.Scale successful campaigns while maintaining profitability.Tracking &amp; AnalyticsSet up and manage Meta Pixel and TikTok Pixel.Configure conversion tracking and events.Analyze campaign performance using Meta Ads Manager, TikTok Ads Manager, and Google Analytics 4 (GA4).Generate weekly and monthly performance reports with actionable insights.Creative CollaborationWork closely with designers and content teams to develop high-performing ad creatives.Provide recommendations for ad copy, images, videos, and offers.Required Qualifications2+ years of hands-on experience managing Meta Ads and/or TikTok Ads campaigns.Proven experience with Facebook Ads Manager, TikTok Ads Manager, and Meta Business Suite.Strong understanding of lead generation and conversion campaigns.Experience with Meta Pixel, TikTok Pixel setup, and event tracking.Knowledge of audience building, retargeting, and campaign optimization.Experience with A/B testing and performance reporting.Familiarity with Google Analytics 4 (GA4).Preferred SkillsExperience with Shopify or WooCommerce.Understanding of sales funnels and customer journeys.Basic knowledge of CRM integrations and lead management.Strong analytical and problem-solving skills.Excellent communication and reporting abilities.Key Performance Indicators (KPIs)Generate qualified leads within target CPL.Achieve profitable ROAS for sales campaigns.Increase conversion rates while reducing acquisition costs.Deliver accurate weekly and monthly reports.Efficiently manage and optimize campaigns within a budget of up to PKR 200,000 per month.What We OfferOpportunity to work on diverse campaigns and industries.Performance-based growth opportunities.Flexible and collaborative work environment.Ongoing learning and professional development opportunities.Work Location: In persongive me job title according to 4 5 years experienceWork Location: In person

Senior Meta & TikTok Ads Specialist

Premio Travel and Tours

Job Summary: We are looking for a motivated and results-driven Assistant Branch Sales Manager to support branch sales operations and help achieve business targets.Responsibilities:<ul><li>Assist in managing daily branch sales activities.</li><li>Support and guide the sales team to meet targets.</li><li>Build and maintain strong customer relationships.</li><li>Monitor sales performance and prepare reports.</li><li>Ensure excellent customer service and branch operations.</li><li>Assist the Branch Manager with administrative and sales tasks.</li></ul>Requirements:<ul><li>Bachelor's degree in Business, Marketing, or a related field.</li><li>2&ndash;5 years of sales experience, preferably in a branch or retail environment.</li><li>Strong communication and leadership skills.</li><li>Ability to work in a target-driven environment.</li><li>Proficiency in MS Office applications.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Assistant Branch Sales Manager

EcoEnergy Systems

We&rsquo;re Hiring Performance Marketing Executive Experience Required: 2+yearsReferrals are highly appreciated!Strong English communication skills required.We are looking for a Performance Marketing Executive with 2+ years of experience in digital marketing to manage and optimize Google Ads, Meta Ads etc. The role requires proficiency in GA4, Google Tag Manager, and SEO analytics, along with strong English communication skills to present results to international clients.Key Responsibilities:1.⁠ ⁠Plan, execute, and optimize Google Ads and Meta Ads campaigns to drive B2B and B2C lead generation and manage e-commerce campaigns, including Shopify stores, for optimal performance.2.⁠ ⁠Proficiency in SEO analytics and tracking tools including Google Analytics (GA4), Google Search Console, Google Tag Manager, and performance reporting tools.3.⁠ ⁠Track and measure campaign performance using Google Analytics (GA4), Google Tag Manager, and Google Search Console, including conversion tracking, pixels, and funnel setup.4.⁠ ⁠Strong English communication skills (written and verbal) with the ability to present campaign to the international clients.Location: Johar Town, Lahore Job Type: Full-time | On-siteEmail your resume at hinashaukat@ecoenergyservices.co.uk (Please Mention &ldquo;Performance Marketing Executive&rdquo; in subject line).Pay: Rs150,000.00 - Rs220,000.00 per monthApplication Question(s):<ul><li>Can you briefly tell me about your experience in performance marketing field? </li><li>How many years of experience do you have specifically in Google Ads and Meta Ads?</li><li>	Have you handled B2B, B2C, or both types of campaigns?</li><li>How comfortable are you communicating in English during client meetings or presentations?</li><li>Have you ever communicated or presented campaign results to international clients?</li><li>What is your current Salary?</li><li>Are you comfortable working onsite in Johar Town from 2 PM to 11 PM? &amp; 6 working days? Saturday 2pm to 6:30pm W.F.H</li></ul>Work Location: In person

Performance Marketing Executive

Explore 89+ Operation manager in Lahore this July. Find roles across top companies and apply now to boost your career.