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assistant operations manager Jobs in Lahore

assistant operations manager

operation manager

Contegris Technology Solutions

<div>
 
 Position Details:
 
 
 
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 Position Type: Full Time (Permanent)
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 Timings: 10 am to 7 pm
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 Working Days: Monday to Friday
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 Place of Posting: Garden Town, Lahore
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 Deadline to apply: 31 October 2025
 
 
 
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 About Contegris
 
 
 
 Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, weve been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, AiVA (AI-Powered Virtual Agent) and AiQA (AI-Powered Quality Assurance). With innovation at the core, we strive to enhance how businesses connect with their customers.
 
 
 
 Our Mission
 
 
 
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 Establish Contegris as the #1 customer experience (CX) solution provider in Pakistan, and a rising brand across the MENAP region.
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 Dominate local markets, with a focus on CX, CPAAS, CCAAS, CRM &amp; UCAAS solutions.
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 Serve clients across Pakistan, MENAP, Gulf, Africa, and the USA.
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 Launch Contegris University offering free tech skill development classes (online and onsite) for the rural community.
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 Develop cutting-edge AI, NLP, and ML solutions for CX and information security.
 
 
 
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 Our Vision
 
 
 
 Add value to 100,000 customers worldwide with our cutting edge CX solutions.
 
 
 
 Role Overview
 
 
 
 We are looking for a dynamic Operations Manager to help streamline execution, scale performance, and drive operational excellence across all departments. The ideal candidate is a strategic executor who can transform vision into results, build systems for scale, and ensure accountability, efficiency, and customer delight across the organization.
 
 
 This is a high-impact leadership role designed for someone who thrives in a fast-paced, tech-driven, customer-centric environment and wants to play a key role in shaping Contegris next phase of growth both locally and globally.
 
 
 
 What Youll Do:
 
 
 
 
 Strategy Execution &amp; Performance Management
 
 
 
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 Translate annual strategic goals into actionable quarterly Rocks, initiatives, and measurable KPIs.
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 Lead EOS-style meeting rhythms Weekly Level 10s, Scorecards, and Quarterly Reviews.
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 Track leading and lagging metrics such as ARR growth, churn, utilization rate, and SLA compliance.
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 Ensure company-wide accountability, timely execution, and transparent reporting to leadership.
 
 
 
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 Operational Excellence &amp; Process Optimization
 
 
 
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 Standardize and continuously improve operational Playbooks, SOPs, and delivery frameworks for Sales, Support, Implementation, and DevOps.
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 Build structured handoffs between Pre-Sales Implementation Support Customer Success.
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 Identify inefficiencies and drive automation through AI, analytics, and workflow optimization.
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 Ensure predictable delivery, faster turnaround, and SLA compliance across all projects.
 
 
 
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 Cross-Departmental Coordination
 
 
 
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 Act as the operational bridge between Sales, Marketing, Product, Support, and HR teams.
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 Ensure alignment in customer lifecycle processes from lead generation to renewal.
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 Work with HR to plan manpower, performance appraisals, training, and team development.
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 Collaborate with Product and Tech teams for new feature rollouts and internal readiness.
 
 
 
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 Data, Reporting &amp; Insights
 
 
 
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 Build real-time dashboards and reports for executive visibility (Sales, Support, NPS, Finance).
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 Analyze key business data pipeline velocity, SLA, response time, utilization, and churn.
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 Recommend strategic decisions based on insights, trends, and predictive analytics.
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 Work with the BI and DevOps teams to implement process and performance analytics.
 
 
 
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 Leadership, Culture &amp; Continuous Improvement
 
 
 
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 Coach and develop team leads to foster ownership, accountability, and discipline.
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 Promote Contegris core values Integrity, Humble Confidence, Growth Mindset, Customer-Centricity, and Teamwork.
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 Drive Extreme Ownership and Direction over Speed culture across teams.
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 Lead quarterly reviews to recognize achievements and address improvement areas.
 
 
 
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 Success in This Role Means
 
 
 
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 Company operations are predictable, measurable, and continuously improving.
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 Departmental performance is visible in real time through dashboards and KPIs.
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 Cross-functional collaboration runs smoothly with minimal bottlenecks.
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 SLA, NPS, and Customer Experience metrics improve quarter over quarter.
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 Teams feel aligned, accountable, and motivated to achieve excellence.
 
 
 
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 What Were Looking for:
 
 
 
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 7-10 years of experience in Operations / Business Management, preferably in SaaS, Telecom, or Technology sectors.
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 Strong understanding of metrics such as ARR, MRR, CAC, Churn, SLA, NPS, and Utilization.
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 Proven experience managing multi-functional teams and delivering operational outcomes.
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 Excellent analytical, communication, and people management skills.
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 Proficiency with tools like ClickUp, HubSpot, Zoho CRM, PowerBI, or equivalent.
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 Entrepreneurial and structured mindset thrives in dynamic, growth-stage environments.
 
 
 
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 What We Dont Care About
 
 
 
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 Your degree
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 Your ethnicity and race
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 The number of years of experience youve had in operations or business management we care more about what you can do than where you've been
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 Whether youve held the exact same title before if you have the right skills and mindset, youll thrive here
 
 
 
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 What We Care About The Most
 
 
 
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 Response time as an operations manager, your ability to address issues swiftly and keep things running smoothly is critical
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 Clear, confident communication whether you're speaking with senior leadership or collaborating with cross-functional teams, strong communication is key
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 Proactive ownership you take the initiative. If you spot a gap, you act before it becomes a problem
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 Adaptability you'll need to thrive in an environment where priorities can shift quickly, and processes are continuously evolving
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 Strategic thinking you not only manage day-to-day operations but also ensure every action ties back to our long-term goals.
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 Team collaboration while youll lead projects, the best results come when you can align and motivate multiple teams to work toward a common goal
 
 
 
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 The Hard Parts
 
 
 
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 Fast-paced environment things move quickly here, and sometimes there will be multiple urgent issues happening at once. Youll need to juggle priorities effectively and stay calm under pressure
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 Cross-department coordination working with teams across Sales, Software Development, SQA, Marketing, Support, and other departments to ensure smooth execution can be challenging, especially when deadlines are tight
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 Some repetitive tasks data entry, process documentation, and report generation will sometimes feel mundane, but theyre key to keeping everything running smoothly
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 Long hours at times startup life demands flexibility. Some days will require you to put in extra hours to hit key milestones
 
 
 
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 The Upside
 
 
 
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 High impact this is a leadership role where your decisions directly influence the companys success. Your work will shape the operational efficiency of Contegris as we scale
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 Career growth opportunities you'll be working closely with senior leadership, gaining direct exposure to strategic decision-making and mentorship
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 Dynamic work environment no two days are the same. Youll have the opportunity to innovate and solve problems as you help Contegris scale both locally and globally
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 Meaningful mission Contegris is on a path to become a market leader in customer experience and AI-driven technology solutions, and youll be at the forefront of this journey
 
 
 
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 Compensation
 
 
 
 Upto PKR 200,000 monthly gross. .If you believe you bring more to the table, apply and show us why.
 
 
 
 Interview Process
 
 
 
 
 Stage 1:
 
 Submit online application
 
 
 
 Stage 2:
 
 Telephonic interview, 15 minutes
 
 
 A brief conversation with our People Success team to learn more about your background and alignment with the role
 
 
 
 Stage 3:
 
 Assessment Test, 30-45 minutes
 
 
 Youll be evaluated on IQ, personality, and technical skills through a series of questions and scenarios.
 
 
 
 Stage 4:
 
 Technical Interview Final interview, 30 minutes
 
 
 A deeper discussion with team members to assess your technical expertise
 
 
 
 Stage 5:
 
 Technical Interview Final interview, 30 minutes
 
 
 Conversation with the CEO and Manager People Success to evaluate your mindset, interests, expectations, and long term fit with us.
</div>

Operation Manager

Triangle Cutting Solutions

We are a established company specializing in marble, granite and metal cutting services, equipped with two waterjet cutting machines and one 4kW laser cutting machine. We are looking for a Operations Manager to oversee operations and expand our business by securing jobs from the local market.Key Responsibilities: Strong sales background in local market. Manage and supervise daily factory operations, ensuring efficiency and quality output. Oversee waterjet and laser cutting processes for marble and metal. Handle workforce management and production planning. Ensure compliance with safety regulations and company policies. Bring new projects and clients from the local market to grow the business. Coordinate with customers, suppliers, and internal teams for smooth workflow.Requirements: Experience in factory management, preferably in the marble, stone or metal cutting industry. Ability to bring in local market jobs and expand business opportunities. Excellent leadership, problem-solving, and communication skills. Understanding of production planning. Strong negotiation and customer-handling skills.Job Type: Full-timePay: Rs75,000.00 - Rs120,000.00 per monthExperience:<ul><li>Operations Manager: 3 years (Preferred)</li></ul>Work Location: In person

Operations Manager

Ata Food Private Limited

Restaurant manager responsibilities include maintaining the restaurant&rsquo;s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.Key Responsibilities:<ul><li>Meet the Budget and maintain the SSG of 10% ( Beat Year a Go).</li><li>Maintain the Training at store level of 90%.</li><li>Always obtained 90% Marks in SOR.</li><li>Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages.</li><li>Resolve customer complaints about food quality or service.</li><li>Direct cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records.</li><li>Monitor actions of staff and customers to ensure that health and safety standards and Pizza Max regulations are obeyed.</li><li>Maintain employee records, prepare payroll, and pay bills, or monitor bookkeeping records.</li><li>May use computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.</li><li>Check quality of deliveries of fresh food and baked goods.</li><li>Communicate with Purchase manager to order supplies such as tableware, cooking utensils, and cleaning items.</li><li>Arrange for maintenance and repair of equipment and other services.</li><li>Total receipts and balance against sales, deposit receipts, and lock facility at end of day.</li><li>Select or create successful menu items based on many considerations, and assign prices based on cost analysis.</li><li>Recruit, hire, and oversee training for staff.</li><li>Schedule work hours for servers and kitchen staff.</li><li>Monitor food preparation and methods.</li></ul>Job Type: Full-timePay: Rs100,000.00 per monthWork Location: In person

Restaurant General Manager

NUR International University

NUR International University is seeking a passionate and knowledgeable individual to join our team as a Lecturer/Demonstrator in Operation Theatre Technology.Job Description:As a Lecturer/Demonstrator in Operation Theatre Technology, you will play a vital role in shaping the future of healthcare professionals by imparting knowledge, skills, and expertise in the field of Operation Theatre Technology. You will be responsible for delivering engaging lectures, conducting practical demonstrations, and guiding students in their educational journey.Qualification: MS/MPhil with an educational background of Bachelor's in Operation Theatre Technology will be preferred.AHPC registeration is mandatory.Job Type: Full-timeWork Location: In person

Lecturer/Demonstrator Operation Theatre Technology

Omar Jibran Engineering Industries Ltd.

Job Title: ExecutiveDepartment: HR &amp; AdministrationJob Description: Will be required to assist HOD HR/Admin and Plant Manager, Lahore for;&middot; Recruitment, retention and retirement process.&middot; Payroll preparation.&middot; Maintaining all temporary and permanent employees&rsquo; personnel files.&middot; Timely handling all matters of EOBI, PESSI etc.&middot; Timely reporting on all matters of Govt. and Public Relations.&middot; Employees&rsquo; transportation.&middot; Maintenance and administration of company&rsquo;s fleet.&middot; Employees&rsquo; medical approvals.&middot; Canteen operation.&middot; Manage Security including thumb up activity on hourly security verbal report.&middot; To fully support 5S &amp; Safety Committee for Housekeeping including daily round of OJ and Adam facilities.&middot; Any other job assigned by the Management.Qualification: Bachelors in HR/Administration subjects.Experience: 7 years out of which two years as Executive.No. of Vacancies: OneTimings: 8:00 AM to 5:00 PMSalary: From PKR 40,000 to PKR 60,000 commensurate with qualification and experienceBenefits:1. Pick and drop from designated point2. Medical facilities up to one basic salary per year at actual.3. Gratuity - one gross salary per year of confirmed service.4. Casual Leave (C/L), Sick Leave (S/L) 18 total, Earned Leaves (E/L) 14 days minimum.Place of Duty: 43KM, Multan Road, Manga Mandi, Lahore.SEND YOUR RESUME AT CAREERS@OJENGG.COMJob Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Executive, HR & Administration (Lahore Plant)

Air Arabia

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 Job Purpose
 
 
 
 To manage, monitor and review Air Arabia daily activities in the respective station ensuring safety, security, on time performance, efficiency, and smooth workflow in line with Company&rsquo;s policies and regulatory requirements. Also, to establish effective business relations with civil aviation and governmental authorities as well as GHAs and GSAs to facilitate daily operations and achieve best results with least costs.
 
 
 
 Key Result Responsibilities
 
 
 
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 Acts as the focal point in the respective station for all matters related to Operational and Security functions; ensures timely facilitation and smooth operation of daily activities as per Air Arabia policies and procedures laid down in the stations&rsquo; operation manual.
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 Ensures current editions/revisions of policies, procedures, manuals, circulars, forms, and rates are all communicated to relative offices and personnel and that all staff have the required, valid training certification as directed by Head Office.
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 Coordinates with Flight Operations on the operational plan, ensures proper briefings/debriefings, ramp, check-in, safety, security, and other matters are being handled in accordance with operational procedures. Identifies delay reasons and works closely with all necessary parties to resolve them.
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 Liaises with line manager, Flight Operations, MCC and all necessary parties to manage AOG, emergencies, technical delays, disruption, diversions and service recovery.
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 Establishes effective relationships with local authorities, GHAs, Suppliers and Vendors to ensure the station&rsquo;s operational efficiency and sound financial management; protects the financial interest and corporate image of Air Arabia at all times.
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 Partners with Commercial Manager to ensure adherence of stations/departments to respective legislations and regulatory requirements of the General/Local Civil Aviation Authority, Security, Immigration, and Customs departments.
 
 
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 Key Result Responsibilities - Continued
 
 
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 Guides and supports the respective personnel in critical complex situations related to laws and diversions, such as coordination for customs and immigration clearance.
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 Monitors the Ground Handling Agents, Ground Security Agents, Vendors and other Suppliers Service Level Agreements. This includes: performance, payments, meetings, communication, etc. Liaises with Commercial Manager and Head Office on SLA
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 Utilizes reports and data analysis to monitor customer service and payments, highlight trends, and identify gaps aiming for improvement. Oversees and monitors the baggage handling system and resolves related or any other customer complaints.
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 Supports QA/ Safety/Security Departments in the audit checks ensuring adherence of respective staff to corresponding standards and set measures and timely response to statuary requirements and findings.
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 Participates in local Safety or Security exercises (table-top, mock incidents etc.) where applicable; ensures Safety Incidents (including DG incidents) are reported to headquarters and local authorities.
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 Partners with Head Office to monitor and audit the collections from Excess Baggage, Go Show, Wheelchair, and Seat Sales and other airport revenue generating services; encourages the airport teams to meet/exceed targets and provide excellent services.
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 Provides Management with timely, comprehensive reporting on station&rsquo;s overall performance using the approved formats, this includes Flight Handling Reports, Disruption Reports; Incidents/Accidents Reports, and Customer Complaints Reports, etc.
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 Ensures that persons representing the company (Air Arabia staff, Ground or Security handling Staff etc.) are appropriately groomed and behaving in a fitting manner.
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 Performs any other duties or additional responsibilities as advised by the Line Manager.
 
 
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 Qualifications (Academic, Training, Languages)
 
 
 
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 Bachelor degree in Management/Statistics/Finance/IT or equivalent from a recognized university, alternately a diploma in a related field combined with necessary experience.
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 Basic Airport safety and security procedures and regulations trainings are a must.
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 &ldquo;IATA Dangerous Goods Regulations&rdquo;, &ldquo;Passenger Handling&rdquo;, and &ldquo;Ground Operations Procedures&rdquo; trainings or certificates are a must for this role.
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 Cost Control, Compliance, and Quality Assurance certificates and trainings are an added value.
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 Proficient in &ldquo;Passenger Handling System&rdquo; and &ldquo;Departure Control System&rdquo; (DCS)
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 Proficient in Microsoft Office suite, Internet, Web Search.
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 Very good written and verbal communication skills, Technical reports writing, presentations, etc.
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 Very good in English Language, Arabic Language may be conditional for certain regions.
 
 
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 Work Experience
 
 
 
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 6+ years of relevant working experience in Airlines/Aviation/GHA industry, 4 of which at least in Ground Handling Operations for multi-national mid-sized company.
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 Must have a minimum of 3 years of experience as &ldquo;Airport/Station Manager&rdquo; leading a team of a station with departure/arrival flights; experience with low cost airline is a plus.
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 Very good knowledge in IATA/ Civil Aviation Authorities and Regulatory Bodies&rsquo; rules and regulations pertaining to Ground Handling working procedures and operating standards, GHAs, GSAs, etc. Expert in one or more of the following: Cargo, Ramp, Dispatch, DGR, and Load Control.
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 Strong knowledge, ties and relationships in Aviation Industry and Markets; to build credibility quickly. Experienced in monitoring contracts and service level agreements (SLAs).
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 Capable of implementing policies, procedures, and manuals in line with standards and regulations. Relative commercial background and understanding of P&amp;L accounting. Product knowledge, high capability of understanding market needs and trends.
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 Exposure to QA/Safety/Security/Audit procedures and practices affecting Ground Operations.
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 Hands on recruitment, schedules, rosters, and shift-pattern manpower allocation. Composed, self-confident and focused, committed to efficiency and successful safe results.
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 Proven skills in analyzing data, identifying pitfalls and recommending cost-effective solutions. Possesses effective persuasive, negotiation, problem solving and decision making skills. Dynamic with exceptional work habits; high accuracy and attention to both results and details.
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 Employs technical expertise and interpersonal relations to support company&rsquo;s objectives. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
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</div>

Customer Services Manager - Lahore

Explore 583+ Operation manager in Lahore this December. Find roles across top companies and apply now to boost your career.

583 operation manager jobs IN Lahore

Operation Manager

Operations Manager

Restaurant General Manager

Lecturer/Demonstrator Operation Theatre Technology

Executive, HR & Administration (Lahore Plant)

Executive, HR & Administration (Lahore Plant)

Customer Services Manager - Lahore