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operations director

23Dept

Operations DirectorThe Operations Director is responsible for overseeing the daily operations of the company ensuring efficiency quality service and cost-effective management of resources. This leadership role involves strategic planning process optimization and collaboration with various departments to achieve organizational goals.Responsibilities<ul><li>Develop and implement operational strategies aligned with company objectives.</li><li>Manage and optimize operational processes to improve efficiency and productivity.</li><li>Lead mentor and develop the operations team to achieve high performance.</li><li>Oversee budgeting forecasting and resource allocation.</li><li>Ensure compliance with industry regulations and company policies.</li><li>Collaborate with other departments to support business growth and customer satisfaction.</li><li>Monitor key performance indicators and prepare reports for senior management.</li><li>Identify risks and implement mitigation strategies.</li></ul>Qualifications<ul><li>Bachelor's degree in Business Administration Operations Management or related field; Master's degree preferred.</li><li>Proven experience in an operations leadership role preferably at a senior level.</li><li>Strong understanding of operational procedures and best practices.</li><li>Experience with budgeting forecasting and financial management.</li><li>Excellent leadership and team management skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Exceptional communication and interpersonal skills.</li></ul>Skills<ul><li>Strategic Planning</li><li>Process Improvement</li><li>Budget Management</li><li>Team Leadership</li><li>Project Management</li><li>Risk Management</li><li>Data Analysis</li><li>Regulatory Compliance</li><li>Change Management</li><li>Cross-functional Collaboration</li></ul>SkillsStrategic Planning, Process Improvement, Budget Management, Team Leadership, Project Management, Risk Management, Data Analysis, Regulatory Compliance, Change Management, Cross-functional Collaboration, Supply Chain, Process Optimization,Strategic Planning & Execution,Budgeting & Financial Forecasting,Regulatory & Policy Compliance,Resource Allocation & Utilization,Cost Reduction & Efficiency Improvement,Continuous Improvement Culture Building,Conflict Resolution & Mediation Skills,Decision-Making & Problem-Solving,Supply Chain & Logistics Coordination,Continuous Improvement Culture Building,Conflict Resolution & Mediation Skills,Business Continuity Planning

Operations Director

Dept Data

IZIL Beauty

Job Summary:We seek a results-driven Operations Director who will lead and scale our end-to-end operations, ensuring seamless supply chain management, manufacturing efficiency, and outstanding order fulfillment across e-commerce and retail. This strategic leadership role will oversee the full value chain, from demand forecasting and procurement to factory operations and last-mile delivery, aligning all operational touchpoints with business growth and customer satisfaction.Key Responsibilities:End-to-End Supply Chain Integration:* Align the commercial and factory planning processes to ensure synchronized demand and supply planning.* Bridge the gap between commercial forecasts and production realities.* Establish unified KPIs across demand planning, purchasing, production, inventory, and delivery to improve visibility and accountability.* Drive integrated S&amp;OP (Sales &amp; Operations Planning) processes.Factory &amp; Production Operations:* Oversee the full operation of the manufacturing facility to ensure production output meets sales forecasts and delivery timelines.* Improve production planning, workforce efficiency, and throughput using lean manufacturing principles.* Drive operational excellence through KPIs, automation opportunities, and continuous improvement initiatives.* Ensure compliance with safety, GMP, and sustainability standardsE-commerce &amp; Retail Fulfilment:* Oversee order fulfilment operations for e-commerce and physical retail channels, ensuring fast, accurate, and cost-effective delivery.* Manage warehouse operations, shipping partners, and last-mile logistics.* Collaborate with tech and CX teams to optimize fulfilment processes for speed and customer satisfaction.* Ensure scalable logistics infrastructure for future geographic and channel expansion.Purchasing &amp; Cost Optimization:* Overhaul purchasing processes to improve transparency, efficiency, and cost-effectiveness.* Work with purchasing teams to reduce cost of goods (COGS) through smarter vendor negotiations, volume strategies, and reduced wastage.* Monitor RM/PM sourcing strategies to ensure flexibility and resilience in supply.Strategy, Leadership &amp; Execution:* Serve as the cross-functional operational lead, collaborating with commercial, finance, tech, and retail departments.* Define and track operational KPIs including OTIF (on-time, in-full), COGS, delivery SLA compliance, and inventory turnover.* Build high-performing, process-driven teams with clear roles, workflows, and career development paths.* Drive innovation in operational processes using cutting-edge technologies to enhance efficiency, accuracy and visibility.* Develop and implement sustainability initiatives across the supply chain, including ethical sourcing and waste reduction.* Develop a resilient and agile supply chain, crafting contingency plans and risk mitigation strategies to ensure business continuity during supply chain disruptions.* Manage the operations budget across the value chain functions by optimizing OPEX and making data-driven CAPEX investments to ensure maximum ROI and support for business growth.Qualifications:* 10+ years in operations leadership roles across beauty, FMCG, or manufacturing sectors.* Proven success in managing cross-functional supply chain teams.* Strong analytical, cost control, and negotiation skills.* Experience in production environments, Retail and e-commerce logistics.* Clear understanding of how to align planning, manufacturing, and fulfilment into one agile, data-driven system.* Strong leadership, interpersonal, and team development abilities.* Strong communication and stakeholder engagement abilities.* High integrity and professionalism in handling sensitive information.Compensation &amp; Benefits:* A leadership role at a fast-scaling beauty brand redefining self-care.* Strategic impact on a high-growth business with global ambitions.* Competitive salary based on experience.* Performance-based incentives.* Comprehensive benefits package.* Professional development opportunities.Job Types: Full-time, PermanentApplication Question(s):<ul><li>What is your Notice period?</li><li>How many years of experience do you have in beauty, FMCG, or manufacturing sectors</li><li>What is your current Total salary ? </li><li>What is your expected salary?</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Antal

I- Operations ManagerPosition Name : Operations ManagerOne of our clients in the restaurant &amp; hospitality industry-a fast-growing, chef-driven caf&eacute; group is looking for an operations Manager to steer its next phase of expansion. Operating a portfolio of company-owned locations and a central production kitchen, the brand delivers elevated Mediterranean-Italian fare, signature desserts and specialty coffee to a rapidly growing guest base.Location: KuwaitYears of Experience: Minimum 5 years of experience in F&amp;B operations, preferably in multi-branch management.Education: Bachelors degree in Hospitality Management, Business, or related field.Department: OperationsReports To: General ManagerLocation: Multiple Branches (Caf&eacute; &amp; Restaurant Outlets and Central Kitchens)Notice Period: Immediate joiners or a maximum one-month notice period.Position Overview The Operations Manager oversees the day-to-day operational performance of all the Restaurant branches, ensuring consistent service excellence, product quality, and operational efficiency. This role ensures smooth business operations, alignment with company standards, and continuous improvement across all outlets.Job DescriptionKey Purpose of the Role<ul><li>Lead and manage multi-branch F&amp;B operations to achieve business targets.</li><li>Ensure all departments deliver high-quality service, food safety, and customer satisfaction.</li><li>Drive operational consistency, staff productivity, and effective cost control.</li><li>Support business growth through operational planning and performance improvement.</li></ul>Duties &amp; Responsibilities1. Operational Management<ul><li>Oversee daily operations of all branches and production kitchens.</li><li>Conduct routine store visits to assess performance, cleanliness, food quality, and compliance.</li><li>Implement and monitor SOPs across front-of-house and back-of-house operations.</li><li>Maintain proper staffing levels, scheduling, and workforce planning to support business needs.</li></ul>2. Business Performance &amp; Productivity<ul><li>Review sales reports and operational metrics to identify improvement opportunities.</li><li>Control operational costs including labor, materials, and wastage.</li><li>Support the GM in achieving monthly targets, profitability goals, and operational KPIs.</li><li>Ensure accurate reporting from outlet supervisors and kitchen teams.</li></ul>3. Quality, Food Safety &amp; Compliance<ul><li>Enforce company standards for hygiene, sanitation, and food safety across all branches.</li><li>Ensure compliance with local regulations and company policies.</li><li>Monitor the consistency of recipes, portions, presentation, and service standards.</li></ul>4. Team Leadership &amp; Development<ul><li>Supervise outlet supervisors, chefs, and team leaders.</li><li>Conduct performance evaluations, coaching, and training to enhance team productivity.</li><li>Support HR in recruitment, onboarding, and disciplinary processes where needed.</li><li>Promote a positive, professional, and teamwork-driven working environment.</li></ul>5. Customer Service &amp; Satisfaction<ul><li>Ensure a high level of guest satisfaction through proactive communication and service enhancement.</li><li>Review customer feedback and take corrective action promptly.</li><li>Handle major customer complaints or operational concerns at branch level.</li></ul>6. Inventory &amp; Supply Chain Oversight<ul><li>Monitor stock levels, ordering processes, and supplier performance.</li><li>Ensure accurate inventory counts, minimal wastage, and proper storage procedures.</li><li>Coordinate with purchasing for timely availability of ingredients, equipment, and materials.</li></ul>7. Maintenance &amp; Asset Management<ul><li>Ensure all equipment, tools, and facilities are functioning properly.</li><li>Coordinate with the maintenance team for preventive and corrective repairs.</li><li>Maintain asset records and ensure cost-efficient upkeep.</li></ul>8. Reporting &amp; Administrative Tasks<ul><li>Prepare operational reports, weekly performance summaries, and improvement plans.</li><li>Ensure timely submission of attendance, incident reports, and operational documentation.</li><li>Support internal audits, safety checks, and compliance reviews.</li></ul>Qualifications &amp; Skills<ul><li>Strong leadership, communication, and team management skills.</li><li>Proficiency in operational systems, POS reports, and MS Office tools.</li><li>Deep understanding of food production, service workflow, cost control, and kitchen operations.</li><li>Ability to multitask and work under pressure in a fast-paced environment.</li></ul>Core Competencies<ul><li>Operational Excellence</li><li>Problem Solving &amp; Decision Making</li><li>Staff Development &amp; Leadership</li><li>Guest Service Focus</li><li>Time Management</li><li>Attention to Detail</li><li>Financial &amp; Analytical Thinking</li></ul>Note: We thank all applicants for their interest however, only those candidates who are shortlisted will be contacted.Job Type: Full-timePay: Up to AED10,000.00 per month

Café Operations Director

Big Fish Recruitment

The Role Job Purpose : Responsible for the successful execution of landscaping maintenance projects, ensuring quality, timelines, and budget adherence. This role drives operational excellence, promotes a strong safety culture, ensures compliance with industry standards, and supports strategic initiatives that contribute to organizational growth. Key Responsibilities <ul><li>Lead and manage day to day operations across multiple maintenance projects.</li><li>Ensure projects are adequately resourced and meet contractual, quality, and HSE requirements.</li><li>Monitor, audit, and report project performance, recommending corrective and preventive actions.</li><li>Review tender and contract documents, prepare bids, manpower, equipment, and material estimations.</li><li>Collaborate with HR on workforce planning, performance evaluations, and approvals for overtime / manpower requests.</li><li>Drive continuous improvement, resource optimization, and cost control, particularly in energy and utilities usage.</li><li>Ensure compliance with operational policies, quality plans, and safety standards through regular site audits.</li><li>Set and evaluate quarterly and annual quality objectives.</li><li>Interact with clients, subcontractors, and suppliers to maintain strong relationships and resolve issues effectively.</li></ul> Requirements <ul><li>Bachelor's degree or Diploma in Engineering or related field.</li><li>Relevant certifications preferred.</li><li>Minimum 10 years of experience in facilities maintenance operations, with significant leadership and project management experience.</li><li>Experience in landscaping maintenance projects.</li></ul> Core Competencies <ul><li>Strong leadership and team management skills.</li><li>Expertise in operations management, resource planning, and contract administration.</li><li>Knowledge of HSE and quality management systems.</li><li>Strong problem solving and decision making skills.</li><li>Excellent communication and stakeholder management abilities.</li></ul> About the company Service Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs. Knowledge Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term. Care At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.

Operations Director - Maintenance

Fakhruddin Integrated Services

Key ResponsibilitiesPre-Sales Operations Leadership<ul><li>Lead and manage the complete pre-sales function, including call centers, lead management, CRM, and client qualification.</li><li>Design and implement pre-sales strategies to improve lead conversion rates and sales pipeline efficiency.</li><li>Ensure timely follow-up, lead allocation, and quality customer engagement across all channels.</li></ul>Process &amp; Performance Management<ul><li>Establish SOPs, KPIs, and performance dashboards for pre-sales teams.</li><li>Monitor conversion ratios, response times, booking efficiency, and ROI of marketing campaigns.</li><li>Continuously improve processes to enhance productivity and customer experience.</li></ul>CRM &amp; Technology Management<ul><li>Oversee CRM systems to ensure accurate lead tracking, reporting, and data integrity.</li><li>Drive automation and digital tools to streamline pre-sales workflows and reporting.</li><li>Ensure CRM adoption and training across teams.</li></ul>Cross-Functional Collaboration<ul><li>Work closely with Sales, Marketing, Channel Partners, Finance, and Customer Service teams.</li><li>Align marketing campaigns with pre-sales readiness and capacity planning.</li><li>Support sales teams with qualified leads, insights, and conversion analytics.</li></ul>Team Leadership &amp; Development<ul><li>Build, lead, and mentor high-performing pre-sales teams and managers.</li><li>Conduct regular training on product knowledge, customer handling, and CRM usage.</li><li>Foster a performance-driven and customer-centric culture.</li></ul>Reporting &amp; Strategic Insights<ul><li>Prepare regular MIS reports for senior management on pre-sales performance.</li><li>Provide data-driven insights to support pricing, campaign optimization, and inventory movement.</li><li>Support leadership in demand forecasting and business planning.</li></ul>Key Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Real Estate, or related field (MBA preferred).</li><li>10&ndash;15+ years of experience in real estate pre-sales / sales operations, with at least 5 years in a leadership role.</li><li>Strong experience managing call centers, CRM systems, and large pre-sales teams.</li><li>Proven track record of improving lead conversion and operational efficiency.</li><li>Strong analytical, leadership, and stakeholder management skills.</li></ul>Job Types: Full-time, PermanentPay: From AED40,000.00 per month

Operations Director – Pre-Sales (Real Estate Development)

H J Properties

Kulcha King, a flagship brand under HJ Investments, is seeking a visionary operational leader to oversee its complete UAE footprint. This position functions at a CEO level&mdash;responsible for end-to-end business operations, strategic growth, financial performance, and the overall brand experience across all branches. The ideal candidate will bring deep hospitality and F&amp;B expertise, strong commercial acumen, and the ability to lead a large, diverse, and dynamic workforce.Key Responsibilities1. Strategic &amp; Operational Leadership<ul><li>Lead the overall operations of all Kulcha King outlets across the UAE, ensuring seamless daily management of Front of House, Back of House, Production, Delivery, Guest Services, and Support Functions.</li><li>Develop, implement, and continuously improve SOPs, quality frameworks, and operational best practices across all locations.</li><li>Drive operational excellence through strong planning, resource allocation, scheduling, workforce management, and productivity optimization.</li><li>Conduct regular audits to ensure operational consistency, brand standards, and performance benchmarks across branches.</li></ul>2. Guest Experience &amp; Brand Quality<ul><li>Uphold and elevate Kulcha King&rsquo;s service standards to ensure an exceptional guest experience at every touchpoint.</li><li>Monitor and improve key guest satisfaction KPIs, including service speed, food quality, customer feedback, and online reputation scores.</li><li>Take ownership of escalated guest concerns and ensure swift, effective resolution across all outlets.</li><li>Introduce new service initiatives, loyalty enhancements, and brand-improving ideas to keep Kulcha King competitive and loved by customers.</li></ul>3. People Leadership &amp; Organizational Development<ul><li>Lead, coach, and mentor department heads, outlet managers, and frontline teams to build a high-performance culture.</li><li>Strengthen team capability through continuous training programs focused on service excellence, operational efficiency, and leadership development.</li><li>Promote strong communication, teamwork, and motivation across the entire organization.</li><li>Ensure all branches maintain high levels of staff engagement, retention, and operational discipline.</li></ul>4. Financial &amp; Business Performance<ul><li>Oversee the full P&amp;L of the Kulcha King business, ensuring healthy revenue growth and profitability.</li><li>Drive budgeting, forecasting, cost control, and financial planning across all outlets.</li><li>Identify and execute revenue enhancement initiatives, menu profitability improvements, and cost optimization strategies without compromising service or quality.</li><li>Analyze performance metrics, reports, and market trends to guide strategic decision-making.</li></ul>5. Compliance, Safety &amp; Brand Standards<ul><li>Ensure strict adherence to UAE regulations related to food safety, health standards, municipality requirements, and hospitality guidelines.</li><li>Maintain the highest standards of cleanliness, hygiene, safety, and sustainability across all outlets.</li><li>Create compliance frameworks and ensure operational discipline across every branch.</li></ul>6. Vendor, Supply Chain &amp; Facility Management<ul><li>Oversee vendor relationships, procurement processes, and contract performance to ensure business efficiency and cost-effectiveness.</li><li>Ensure timely maintenance and full functionality of equipment, facilities, and infrastructure across the brand.</li><li>Strengthen supply chain reliability and consistency to support smooth operations.</li></ul>Requirements<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Hospitality Management, Business Administration, or a related field.</li><li>Minimum 10 years of senior-level experience in hospitality or F&amp;B operations, with at least 5 years in a multi-location leadership role.</li><li>Proven expertise in improving service quality, operational efficiency, and business performance.</li><li>Strong leadership abilities with experience managing large teams across multiple outlets.</li><li>Strong understanding of PMS/POS systems, food safety standards, hospitality regulations, and operational SOPs.</li><li>Ability to work under pressure, prioritize effectively, and deliver results in a fast-paced multi-branch environment.</li></ul>Preferred Skills<ul><li>Exceptional problem-solving, crisis management, and decision-making skills.</li><li>Expertise in guest relations and service recovery strategies.</li><li>Strong financial acumen with budgeting, reporting, and analytics capability.</li><li>Practical knowledge of F&amp;B operations, kitchen workflows, and QSR/casual dining models.</li><li>Strategic thinker with the ability to scale operations and enhance brand performance.</li></ul>Job Type: Full-timeExperience:<ul><li>F&amp;B / Hospitality: 10 years (Required)</li></ul>Language:<ul><li>HIndi (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Head of Operations / Business Director – Kulcha King

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3697 operations director jobs IN United Arab Emirates

Operations Director

Operations Director

Operations Director

Café Operations Director

Operations Director - Maintenance

Operations Director – Pre-Sales (Real Estate Development)

Head of Operations / Business Director – Kulcha King