operations manager

operations executive

operations coordinator

operations supervisor

team leader

operations lead

Shipa

<p>Monitor and manage the daily operations for Shipa Ecommerce end-to-end from the time data is received in Parcel Management module all the way to delivery and invoicing to clients.This job excludes payments, receivables, and payables.</p><b> Your Responsibilities: </b><ul> <li>Oversee day-to-day operations of courier and logistics services, ensuring timely and accurate delivery of e-commerce packages</li> <li>Manage hub/warehouse operations, including inbound/outbound package handling, sorting, and dispatch</li> <li>Draft SOPs and work with Tech team on drafting system operations requirement and improving user experience on Shipa Ecommerce systems</li> <li>Supervise last-mile delivery execution and optimize delivery routes for cost-efficiency and speed</li> <li>Coordinate with Tech team, clients, vendors, and finance team to ensure service level agreements (SLAs) are met</li> <li>Train, and manage delivery associates, drivers, and operations support staff</li> <li>Monitor performance metrics and implement improvement plans</li> <li>Utilize logistics software and tracking tools to manage orders, shipments, and fleet movement</li> <li>Ensure compliance with safety, legal, and company standards in all operations</li> <li>Identify operational gaps and lead process improvement initiatives</li> <li>Prepare reports and analytics for senior management, highlighting performance trends and operational KPIs</li> </ul>

Operations Lead

Keolis

<div><div>To effectively manage and coordinate the operations interfaces within the Keolis MHI Metro Project between Operations, Maintenance, and RTA functions. The role ensures seamless communication, alignment, and compliance with contractual, technical, and operational standards to achieve service reliability, safety, and performance excellence</div><br>
<p></p>
<p><b>
KEY RESPONSIBILITIES</b></p>
<div><b>
Strategic</b></div><br>
<div></div>
<ul>
<li>Support the development and implementation of operational readiness strategies in alignment with project milestones and concession objectives.</li>
<li>Contribute to operational risk management by identifying potential impacts on safety, performance, and service delivery.</li>
<li>Contribute to strategic decision-making by providing expert insights on operations coordination, and performance improvement</li></ul><br>
<div></div>
<div><b>
Financial</b></div><br>
<div></div>
<ul>
<li>Support cost optimization through effective interface planning and coordination to minimize downtime and rework.</li>
<li>Ensure adherence to maintenance budgets and resource utilization in alignment with approved financial plans.</li>
<li>Identify efficiency improvements that contribute to long-term operational cost savings</li></ul><br>
<div></div>
<div><b>
Stakeholder / Customer</b></div><br>
<p></p>
<ul>
<li>Serve as the primary liaison between Operations, Engineering, Maintenance, Quality &amp; Assurance, and external stakeholders to ensure smooth collaboration and information flow.</li>
<li>Represent the department in technical, operational and interface-related meetings with regulatory authorities, contractors, and client representatives</li></ul><br>
<div></div>
<div><b>
Operational</b></div><br>
<div></div>
<ul>
<li>Coordinate system interface activities between operations teams to ensure compliance with contractual and operational requirements.</li>
<li>Develop, review, and update Standard Operating Procedures (SOPs), evacuation plans, and operations bulletins.</li>
<li>Oversee operations assurance in collaboration with relevant departments.</li>
<li>Ensure timely resolution of operational issues affecting system performance, reliability, or safety</li></ul><br>
<div></div>
<div><b>
 Capability/People</b></div><br>
<div></div>
<ul>
<li>Ensure operations personnel are trained, certified, and competent in interface and maintenance management processes.</li>
<li>Provide mentorship, operational guidance, and continuous improvement initiatives within the team</li></ul><br>
<div></div>
<div><b>
 Dimensions</b></div><br>
<div></div>
<ul>
<li>Direct management of operations interface processes and coordination activities.</li>
<li>Oversight of performance KPIs.</li>
<li>Collaboration with multiple departments including Operations Control Centre, Maintenance Planning,and Technical Support.</li>
<li>Office environment: occasional travel to depots or operational sites may be required.</li></ul><br>
<p></p>
<p><b>
MINIMUM QUAIFICATIONS</b></p><br>
<p></p>
<div>
<div><div><div><div><b>Min.</b></div></div><div><br>
<div><b>
Required</b></div></div><div><br>
<div><b>
Desirable</b></div></div></div><div><br>
<div>
<div><b>Education</b></div></div><br>
<div>
<div><ul><li>Degree holder or high diploma of post-secondary education in a related discipline and/or relevant professional qualification.</li></ul></div></div></div><div></div><div><br>
<div>
<div><b>Experience</b></div></div><br>
<div>
<div><ul><li>Minimum experience within the rail industry, preferably in operations or maintenance functions.
</li></ul><ul><li>A thorough understanding of operational safety rules and regulations.</li></ul>
<ul><li>Strong knowledge of metro operations systems, preferably stations, and Operations Control Centre (OCC) functions.</li></ul></div><div></div><div><b><br>
</b></div></div><div><div><ul><li>Experience in metro or tram interface management or supervisory roles.
</li></ul><ul><li>Background in maintenance planning, configuration control, or reliability engineering.
</li></ul><ul><li>Hands-on experience in incident management and service recovery within a regulated railway environment.
</li></ul><ul><li>Exposure to performance regime management and KPI-driven operational improvement.
</li></ul><ul><li>Prior experience working with government authorities, regulatory bodies, or external stakeholders in the rail industry.</li></ul></div></div><br>
</div><br>
<div><div><div><b>Skills / Training</b></div></div><br>
<div>
<div><ul><li>Comprehensive system knowledge with a strong understanding of metro systems and Operations Control Centre (OCC) and/or stations functions.
</li></ul><ul><li>Excellent analytical, problem-solving, and IT proficiency with the ability to manage complex systems.
</li></ul><ul><li>Effective communication and coordination skills with the ability to multitask in a fast-paced, team-oriented environment.
</li></ul><ul><li>Strong organizational and planning skills, detail-oriented, and capable of managing multiple priorities.
</li></ul><ul><li>Proven leadership and team management/supervisory skills to lead, motivate, and develop high-performing teams.
</li></ul><ul><li>Customer and stakeholder engagement skills with clear communication during service disruptions.
</li></ul><ul><li>Ability to work under pressure, take initiative, and adapt to dynamic operational conditions.
</li></ul><ul><li>Fluent in English (spoken and written).</li></ul>
</div>
</div><div><div><ul><li>Valid driving license with good driving skills and field experience.
</li></ul><ul><li>Working understanding of station, and control room functions.
</li></ul><ul><li>Understanding of factors affecting service quality, safety, and customer needs.
</li></ul><ul><li>Knowledge of performance regime requirements and operational performance management.
</li></ul><ul><li>Decisive and capable of working under pressure, taking command during incidents, and coordinating resources effectively.
</li></ul><ul><li>Proficiency in additional languages (e.g., Arabic) would be an advantage.</li></ul></div></div></div></div></div></div><p></p>

careem

<p><strong>About the Role</strong></p>
<div>
<br>
We are seeking a highly motivated and results-oriented <strong>Store Operations Lead</strong> to manage a <strong>cluster of Dark Stores</strong> within Careem s Quick Commerce operations. This role demands a strong leader with operational expertise, data-driven decision-making capabilities, and the ability to drive performance and efficiency across multiple locations.<br></div>
<div>
</div>
<p><strong>What You ll Do</strong></p>
<div>
</div>
<p>As a <strong>Store Operations Lead</strong>, you will take full ownership of operational excellence across your assigned stores, ensuring seamless processes, optimized costs, and exceptional customer experience.</p>
<div>
</div>
<p><strong>Key Responsibilities</strong></p>
<ul>
<li>Lead, mentor, and develop multiple <strong>Store Managers</strong> and their teams to achieve operational and commercial targets.</li>
<li>Oversee the end-to-end operations of your cluster   including fulfillment, logistics, and inventory management.</li>
<li>Drive operational KPIs such as delivery speed, accuracy, cost efficiency, and customer satisfaction.</li>
<li>Analyze performance metrics and use data-driven insights to identify bottlenecks and implement process improvements.</li>
<li>Ensure consumables usage, packaging standards, and inventory safety stocks are efficiently managed to minimize waste and downtime.</li>
<li>Partner with cross-functional teams (Planning, Supply Chain, Procurement, and Tech) to resolve operational challenges and enhance productivity.</li>
<li>Ensure compliance with Careem s SOPs, safety, and service standards across all sites.</li>
<li>Lead performance reviews, drive accountability, and foster a culture of ownership and excellence.</li>
<li>Support new store launches, process enhancements, and ERP/WMS system improvements as required.</li>
</ul>
<p><strong>What You ll Need</strong></p>
<ul>
<li><strong>3 5 years of experience</strong> in E-commerce, Quick Commerce, or Retail Operations, preferably in a multi-site leadership role.</li>
<li>Proven <strong>team management and leadership</strong> skills with the ability to drive results across diverse teams.</li>
<li><strong>Strong analytical and problem-solving skills</strong> with a structured, data-driven approach to decision-making.</li>
<li><strong>Excellent data skills</strong>  advanced proficiency in Excel/Google Sheets (VLOOKUP, Pivot Tables, advanced formulas).</li>
<li><strong>Working knowledge of SQL</strong> and comfort working with large datasets is a strong plus.</li>
<li>Familiarity with ERP/WMS systems and operational dashboards.</li>
<li>Excellent communication and collaboration abilities with cross-functional stakeholders.</li>
<li>High adaptability, resilience, and a strong sense of ownership in a fast-paced environment.</li>
</ul>
<p><br></p><ul>
</ul>

Store Operations Lead

Careem

<div><div><p>Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people&rsquo;s lives and build an awesome organisation that inspires.<br>
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region&rsquo;s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.</p>
<p><b><i>
We&rsquo;re now entering our next chapter &mdash; one powered by AI. We&rsquo;re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it&rsquo;s streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster.</i></b></p></div><p></p><div>
<div><b>
About the Role</b></div>
<div><br>
We are seeking a highly motivated and results-oriented <b>Store Operations Lead</b> to manage a <b>cluster of Dark Stores</b> within Careem&rsquo;s Quick Commerce operations. This role demands a strong leader with operational expertise, data-driven decision-making capabilities, and the ability to drive performance and efficiency across multiple locations.</div>
<div></div>
<div><b>What You&rsquo;ll Do</b></div>
<div></div>
<div>As a <b>Store Operations Lead</b>, you will take full ownership of operational excellence across your assigned stores, ensuring seamless processes, optimized costs, and exceptional customer experience.</div>
<div></div>
<div><b>Key Responsibilities</b></div>
<ul><li>Lead, mentor, and develop multiple <b>Store Managers</b> and their teams to achieve operational and commercial targets.</li>
<li>Oversee the end-to-end operations of your cluster &mdash; including fulfillment, logistics, and inventory management.</li>
<li>Drive operational KPIs such as delivery speed, accuracy, cost efficiency, and customer satisfaction.</li>
<li>Analyze performance metrics and use data-driven insights to identify bottlenecks and implement process improvements.</li>
<li>Ensure consumables usage, packaging standards, and inventory safety stocks are efficiently managed to minimize waste and downtime.</li>
<li>Partner with cross-functional teams (Planning, Supply Chain, Procurement, and Tech) to resolve operational challenges and enhance productivity.</li>
<li>Ensure compliance with Careem&rsquo;s SOPs, safety, and service standards across all sites.</li>
<li>Lead performance reviews, drive accountability, and foster a culture of ownership and excellence.</li>
<li>Support new store launches, process enhancements, and ERP/WMS system improvements as required.</li>
</ul><div><b>What You&rsquo;ll Need</b></div>
<ul><li><b>3&ndash;5 years of experience</b> in E-commerce, Quick Commerce, or Retail Operations, preferably in a multi-site leadership role.</li>
<li>Proven <b>team management and leadership</b> skills with the ability to drive results across diverse teams.</li>
<li><b>Strong analytical and problem-solving skills</b> with a structured, data-driven approach to decision-making.</li>
<li><b>Excellent data skills</b> &mdash; advanced proficiency in Excel/Google Sheets (VLOOKUP, Pivot Tables, advanced formulas).</li>
<li><b>Working knowledge of SQL</b> and comfort working with large datasets is a strong plus.</li>
<li>Familiarity with ERP/WMS systems and operational dashboards.</li>
<li>Excellent communication and collaboration abilities with cross-functional stakeholders.</li>
<li>High adaptability, resilience, and a strong sense of ownership in a fast-paced environment.</li>
</ul><div><b>Who Will Excel</b></div>
<ul><li>Leaders who inspire teams through action, accountability, and empathy.</li>
<li>Professionals who are passionate about efficiency, scalability, and data-driven execution.</li>
<li>Individuals who embody Careem&rsquo;s values &mdash; <b>Be Bold, Own It, Serve Others, and Deliver Wow.</b></li>
<li>Those who thrive in a rapidly evolving environment and see challenges as opportunities to innovate.</li>
</ul>
<div><p><b>What we&rsquo;ll provide you</b></p>
<p>
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:</p>
<ul>
<li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li>
<li>Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)</li>
<li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li></ul></div></div></div><p></p>

Klickl Limited

<div><span style="font-size: 11px;"><b>Key Responsibilities</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Run global card acquiring &amp; payout operations (Visa, Mastercard, Apple/Google Pay)</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Manage fiat rails (SEPA, SWIFT, ACH, local bank transfers) and crypto payment flows</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Oversee PSP, bank, and APM partnerships and ensure seamless execution</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Align with compliance teams on KYC/KYB, AML, and transaction monitoring</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Lead operational readiness, reconciliation, and partner integrations</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Coordinate across business, tech, and product teams to deploy new payment capabilities</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Preferred Qualifications</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">5–10 years of payment operations experience in PSPs, fintech, or financial institutions</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Strong understanding of both fiat and crypto payment infrastructures</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Execution-focused, process-driven, and comfortable working across remote teams</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Bonus: Familiarity with Web3 and hybrid payment models</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Fluent in English (Mandarin is a strong plus)</span></div>

Payments Business Operations Lead

Stake Properties

<p>We are looking for a strategic CRM Sales &amp; Operations Lead - HubSpot to champion our migration from Salesforce to HubSpot and drive revenue growth through operational excellence. This role combines CRM, sales operations, and revenue operations to optimise our entire sales funnel and drive data-driven growth at scale.</p> <p><strong>What you ll do:</strong></p> <p><strong>HubSpot platform ownership</strong></p> <ul> <li>Platform champion: serve as the internal HubSpot expert, driving adoption, training teams, and ensuring maximum platform utilisation</li> <li>System architecture: design and implement sales funnel stages, deal pipelines, and revenue processes after coordinating with sales, product and marketing team, in a way that aligns with Stake's business model</li> <li>Dashboard &amp; analytics: build comprehensive dashboards tracking KPIs across the entire customer journey from lead to investor</li> <li>Automation strategy: create workflows for lead nurturing, and sales team notifications and efficiency</li> </ul> <p><strong>Campaign operations &amp; messaging</strong></p> <ul> <li>Campaign creation: design and execute multi-touch email/WhatsApp sequences for lead nurturing, investor onboarding, and expansion</li> <li>Message development: brief creative team on copy for automated sequences, follow-up campaigns, and sales communications</li> <li>Segmentation strategy: build advanced audience segments based on investor behaviour, geography, and investment preferences</li> <li>A/B testing: Continuously optimise messaging, timing, and campaign performance across all touch-points</li> </ul> <p><strong>Revenue operations &amp; analytics</strong></p> <ul> <li>Sales performance: generate regular reports on pipeline health, conversion rates, team performance, and revenue forecasting</li> <li>Data governance: ensure data quality, implement standardisation processes, and maintain accurate investor records</li> <li>Process optimisation: Identify bottlenecks in the sales process and implement solutions to improve efficiency</li> <li>Cross-team alignment: collaborate with growth and product teams to optimise the entire investor journey</li> </ul> <p><strong>Leadership advisory</strong></p> <ul> <li>Executive reporting: provide insights and recommendations to leadership on sales performance and growth opportunities</li> <li>Revenue forecasting: support strategic planning with accurate pipeline predictions</li> <li>Process innovation: continuously evaluate and implement new HubSpot features that drive business results</li> </ul> <p></p>

CRM Sales & Operations Lead - HubSpot

Blue Deebaj Shipping LLC

<p>The Logistics Operations Manager/Executive oversees the day-to-day logistics functions, ensuring efficient, cost-effective, and timely delivery of goods. This role bridges coordination between clients, carriers, and internal teams to ensure smooth end-to-end logistics operations.</p><p>Responsibilities:</p><ul><li>Plan, coordinate, and monitor inbound and outbound logistics operations.</li></ul><ul><li>Obtain pricing and prepare quotes to support sales</li></ul><ul><li>Manage shipment scheduling, documentation, and tracking to ensure on-time delivery.</li></ul><ul><li>Liaise with transporters, freight forwarders, and warehouse teams for efficient operations.</li></ul><ul><li>Optimize logistics processes to reduce costs and improve service quality.</li></ul><ul><li>Handle customer queries, resolve delivery issues, and ensure compliance with contractual terms.</li></ul><ul><li>Maintain accurate records of shipments, invoices, and inventory levels.</li></ul><ul><li>Ensure compliance with local and international trade regulations and safety standards.</li></ul><ul><li>Generate periodic reports on operational performance and KPIs.</li></ul><p>Requirements</p><ul><li>Bachelor&rsquo;s degree in Supply Chain Management, Logistics, or a related discipline.</li></ul><ul><li>3&ndash;6 years of experience in logistics or operations management.</li></ul><ul><li>Strong understanding of transportation, warehousing, and inventory control in GCC. &bull; Excellent coordination, problem-solving, and communication skills.</li></ul><ul><li>Ability to work under pressure and handle multiple priorities.</li></ul><ul><li>Proficiency in logistics software (CRM etc.) and MS Excel.</li></ul><ul><li>Knowledge of Pricing and Quoting.</li></ul><ul><li>&#8288;Driving license is an added advantage.</li></ul><ul><li>&#8288;start up experience is an added advantage.</li></ul><p>Interested candidate please send you resume to operations@bluedeeb.com.</p><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED5,000.00 per month</p><p>Application Question(s):</p><ul><li>Start up experience?</li></ul><p>Experience:</p><ul><li>Logistics: 5 years (Preferred)</li></ul><p>Language:</p><ul><li>English and Hindi? (Preferred)</li></ul>

Logistics Operations Lead

Explore 4513+ Operations lead in Dubai this November. Find roles across top companies and apply now to boost your career.

4513 operations lead jobs IN Dubai

Operations Lead

Operations Lead

Store Operations Lead

Store Operations Lead

Payments Business Operations Lead

CRM Sales & Operations Lead - HubSpot

Logistics Operations Lead