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industry business line manager Jobs in Islamabad

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hr operations executive Jobs in Islamabad

hr operations executive

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network operations manager Jobs in Islamabad

network operations manager

operations manager bpo

Facilitative Employment Services (Private) LIMITED

Key Responsibilities:<ul><li>Oversee day-to-day BPO operations to ensure smooth workflow and adherence to client requirements.</li><li>Manage a team of Supervisors, Team Leads, and Agents to meet performance metrics (KPIs, SLAs, Quality, Productivity).</li><li>Develop and implement operational strategies to improve efficiency, reduce costs, and enhance service quality.</li><li>Monitor performance reports and conduct regular reviews to identify gaps and implement corrective actions.</li><li>Collaborate with clients and internal departments to ensure project deliverables are met on time.</li><li>Train, mentor, and motivate teams to achieve individual and organizational goals.</li><li>Ensure compliance with company policies, data security standards, and regulatory requirements.</li><li>Handle escalations effectively and maintain strong client relationships.</li><li>Prepare and present weekly/monthly operational reports to senior management.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (Master&rsquo;s preferred).</li><li>5+ years of experience in BPO operations management, with at least 2 years in a leadership role.</li><li>Strong understanding of call center operations, workforce management, and performance metrics.</li><li>Excellent leadership, problem-solving, and decision-making skills.</li><li>Strong communication and client management abilities.</li><li>Proficiency in MS Office and CRM/Contact Center tools.</li><li>Ability to work in a fast-paced, dynamic environment and manage multiple priorities.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Operations Manager - BPO

Code CureAI

About the Role:We are looking for an HR Generalist with a strong focus on BPO recruitment to join our team in Islamabad. The ideal candidate will be responsible for managing the end-to-end hiring process for call center and BPO roles, while also supporting operational HR functions such as employee engagement, payroll assistance, and compliance.Key Responsibilities:Recruitment &amp; Talent Acquisition (Primary)<ul><li>Manage the complete recruitment cycle for BPO/call center roles (job postings, sourcing, screening, interviews, offers).</li><li>Build a strong pipeline of candidates through job portals, university outreach, social media, and employee referrals.</li><li>Partner with hiring managers to understand staffing needs and ensure timely hiring.</li><li>Conduct initial HR interviews and assessments for shortlisted candidates.</li></ul>HR Operations (Secondary)<ul><li>Maintain employee data, HR records, and attendance/leave management.</li><li>Assist in payroll processing and benefits administration.</li><li>Support employee engagement initiatives and onboarding processes.</li><li>Ensure HR policies and procedures are followed and aligned with company standards.</li><li>Provide support in performance management and employee relations.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.</li><li>2&ndash;3 years of HR experience with a focus on recruitment, preferably in a BPO/call center environment.</li><li>Familiarity with HR operations, payroll support, and compliance practices.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work in a fast-paced, high-volume recruitment setting.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

HR Generalist

ideavillage(pvt.)Ltd

Senior IT &amp; Network Support Engineer-(Call Center Working Experince Only)Job description:We are looking proven expertise in network and system administration within a BPO or call center environment. The ideal candidate will be responsible for managing IT infrastructure, ensuring stable connectivity, troubleshooting system issues, and supporting a team of 30&ndash;40 users to maintain seamless operationsAbout UsOur client company,Lumina Technologies (Private) Limited is a leading BPO and call center services provider, delivering high-quality lead generation and customer service solutions across the USA and Canada.We are registered with SECP, FBR, PTA, PSEB, and EOBI and hold a valid call center license from the Pakistan Software Export Board. Our commitment to excellence has made us a trusted partner for businesses seeking top-notch outsourcing solutions.Key Responsibilities<ul><li>Network Support: Ensure uninterrupted and reliable internet connectivity for voice calling (with and without VPN).</li><li>Server Configuration: Set up and manage servers for user monitoring and internet browsing management.</li><li>Manage Mikrotik router</li><li>Internet Management: Handle ISP coordination (Nayatel and Multinet) for smooth network operations.</li><li>Technical Support: Provide first-line technical assistance to users for hardware, software, and network-related issues.</li><li>System Maintenance: Install, configure, and maintain computer systems, servers, and network devices.</li><li>Hardware Support: Diagnose and resolve issues related to RAM, SSD, power supplies, and other system components.</li><li>Troubleshooting: Identify, analyze, and resolve technical problems to minimize downtime.</li><li>Inventory Management: Maintain and track IT equipment inventory.</li><li>Assigned Tasks: Execute additional IT-related duties as directed by management.</li></ul>Requirements<ul><li>Experience: Minimum 3&ndash;5 years of BPO / Call Center network management experience.</li></ul>Job Type: Full-timeWork Location: In person

Senior IT & Network Support Engineer-(Call Center Working Experince Only)

confidentioal

Role OverviewWe&rsquo;re launching a new BPO focused on serving SaaS and tech startups with AI-augmented customer support, SDR-as-a-Service, Revenue-as-a-service and account management. As our first IT Administrator, you will be responsible for setting up and managing the technical backbone of our operations, ensuring network reliability, security, and compliance from Day 1.Key Responsibilities&#9679; Network &amp; Connectivity&#9675; Set up and maintain dedicated fiber internet with static IP.&#9675; Ensure VPN implementation and manage secure VoIP/softphone systems.&#9675; Monitor uptime, bandwidth, and redundancy (backup line, failover).&#9679; System Security&#9675; Deploy and manage endpoint security (antivirus, firewall, Bitdefender/Microsoft Defender).&#9675; Enforce endpoint security and basic device management using Google Workspace or Microsoft 365 tools.&#9675; Handle data backup, access control, and device monitoring.&#9679; Hardware &amp; Infrastructure&#9675; Procure and configure laptops, noise-cancelling headsets, routers, UPS/power backup.&#9675; Support day-to-day IT issues for staff (troubleshooting, upgrades, patching).&#9679; Compliance &amp; Licensing&#9675; Ensure systems are client-ready (role-based access, VPN logs, device security).&#9675; Maintain audit-ready IT documentation (system configurations, access logs, incident reports).&#9675; Implement data backup and recovery procedures aligned with client compliance expectations.&#9675; Ensure secure onboarding/offboarding of employees (access revocation, credential management).&#9679; SaaS &amp; Collaboration Tools&#9675; Administer Google Workspace, CRM, dialer, and other SaaS subscriptions.&#9675; Support integration of AI-assisted tools for workflows.Qualifications&#9679; Bachelor&rsquo;s degree in Computer Science, IT, or related field.&#9679; 2&ndash;4 years&rsquo; experience in IT support/admin (BPO or SaaS company experience preferred).&#9679; Strong knowledge of network setup, VoIP/dialers, firewalls, and cloud tools.&#9679; Hands-on with VPNs, endpoint protection, and data security best practices.&#9679; Problem solver with ability to support a fast-paced startup environment.&#9679; Candidates who can share examples of past IT projects (e.g., network setups, VoIP configurations, security policies, or IT documentation they&rsquo;ve prepared and can explain) will be preferred.What We Offer&#9679; Market-competitive salary with potential for growth as the company scales.&#9679; Focus on continuous learning and professional development in IT, SaaS, and BPO operations.&#9679; Early-stage startup environment where you&rsquo;ll play a hands-on role and have real ownership.&#9679; Direct exposure to global SaaS clients and top-tier tools, building international experience.Job Type: Full-timeWork Location: In person

IT Administrator (BPO Operations)

IntellivoxBPO

At IntelliVox BPO, we pride ourselves on delivering excellence in customer satisfaction and operational efficiency. We are currently seeking a Work Manager who will serve as the vital bridge between our valued clients and our in-house teams. The role demands a balance of project oversight, communication expertise, and editorial precision to ensure seamless execution and timely delivery of projects.Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Work Manager

Abacus Outsourcing

Location: Islamabad (On-Site) Job Type: Permanent Timings: 10:00 AM &ndash; 7:00 PMWhat is Manager &ndash; Social Media &amp; Community Engagement?Abacus BPO is seeking an experienced professional to lead social media customer engagement and community moderation for a leading fin-tech client. Unlike digital marketing roles, this position is focused purely on social media moderation, communication filtering, sentiment analysis, and safeguarding brand reputation online.The Manager will mentor and supervise a team of moderators, ensure compliance with brand standards, conduct sentiment monitoring and reporting, resolve escalations, and build meaningful customer relationships across platforms such as Facebook, Instagram, LinkedIn, WhatsApp, X/Twitter, and others.What does Manager &ndash; Social Media &amp; Community Engagement do?&middot; Lead, mentor, and coach a team of 20&ndash;24 Social Media Moderators.&middot; Ensure fast, accurate, and empathetic responses to customer queries.&middot; Define tone of voice, escalation protocols, and community guidelines.&middot; Oversee moderation across multiple platforms, filtering and managing conversations to safeguard brand reputation.&middot; Identify and escalate sensitive issues, negative sentiment, or potential risks.&middot; Maintain detailed records of complaints, escalations, and resolutions.&middot; Collaborate with client teams to ensure consistent and aligned communication.&middot; Monitor sentiment, user behavior, and engagement trends to provide actionable insights.&middot; Prepare performance reports for senior management.&middot; Stay updated with new digital engagement practices and moderation tools.What we&rsquo;re looking for in this role?&middot; Bachelor&rsquo;s in Business, Marketing, Mass Communication, or related field.&middot; 7&ndash;9 years of experience in social media moderation, customer engagement, or community management (preferably in BPO, fin-tech, or telecom).&middot; Proven leadership skills with ability to manage large moderation teams.&middot; Strong communication skills with fluency in English (regional languages are a plus).&middot; Proficiency in English writing and client communication.&middot; Experience with moderation dashboards, ticketing systems, and analytics tools.&middot; Strong judgment, conflict resolution, and data analysis skills.&middot; Resilient, adaptable, and comfortable in a fast-paced, customer-driven environment.Why Join Abacus?At Abacus Outsourcing, we combine innovation, technology, and human expertise to deliver impact&mdash;managing 80M+ customer interactions annually. We offer competitive benefits, a growth-focused culture, and an inclusive workplace where accountability, teamwork, and continuous learning drive real transformation.Abacus is an equal-opportunity employer. We value diversity, foster inclusivity, and are committed to creating a workplace where every employee can thrive.How to Apply?Email your resume at Murtaza.Ali@abaucs-global.com with the position title in subject. Deadline for the application: 02 October, 2025.Job Type: Full-timePay: Rs250,000.00 - Rs350,000.00 per monthWork Location: In person

Manager - Social Media & Community Engagement

Company Description:Abacus has been providing advanced business solutions for more than 35 years to help organizations realize their potential. Our solutions are the result of a convergence of the latest business practices and cutting-edge technologies, and we emphasize the value of working collaboratively with clients.Job Summary:Abacus Consulting&mdash;BPO is hiring a Team Lead for in Islamabad. This role requires leadership, problem-solving, and people-management skills to ensure smooth operations, employee engagement, and achievement of business objectives.Key Responsibilities:<ul><li>Supervise day-to-day activities of the team and ensure adherence to policies, procedures, and KPIs.</li><li>Motivate and coach team members to enhance their skills and productivity.</li><li>Allocate tasks and manage shift schedules as per business requirements.</li><li>Conduct regular team meetings and performance reviews.</li><li>Act as a point of escalation for operational issues and resolve conflicts within the team.</li><li>Develop and implement social media strategies across platforms (Facebook, Instagram, LinkedIn, etc.)</li><li>Monitor and report on campaign performance, optimising based on data</li><li>Collaborate with marketing and design teams for brand consistency</li><li>Engage with the community and manage content calendars</li><li>Stay updated on trends and social media tools</li></ul>What you&rsquo;ll bring:<ul><li>Bachelor&rsquo;s in Marketing/Communications (or related)</li><li>Strong communication and organisational skills</li><li>Proficiency with tools like Hoot-suite, Buffer, etc.</li><li>1&ndash;2 years of Team Lead experience in a call center or BPO environment</li><li>Strong knowledge of contact center.</li><li>Proficiency in MS Excel.</li><li>Flexibility to work rotational shifts, 5 days a week</li></ul>Working Hours:<ul><li>Rotational shifts (9 Hours)</li><li>Weekly 2 offs</li></ul>Benefits:<ul><li>Benefits:</li><li>Market-competitive salary</li><li>Medical insurance</li><li>Career advancement opportunities</li><li>Collaborative and dynamic work environment</li></ul>Location: <ul><li>Islamabad.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Team Lead-Contact Center

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