project manager

regional manager

operations manager

Air India SATS Airport Services Private Limited (AISATS)

<div>
 
 
 DUTY MANAGER - CUSTOMER SERVICES
 
 
 
 
 
 
 
 
 JOB PURPOSE &amp; SPECIFIC RESPONSIBILITIES:
 
 
 
 <ul>
 <li>
 Take charge of various work areas in passenger service operations
 </li>
 <li>
 Ensure close liaison with Airlines on all matters for smooth operations
 </li>
 <li>
 Attend to investigation and complaints raised by airlines or passengers
 </li>
 <li>
 Ensure client satisfaction
 </li>
 <li>
 Airline meetings to resolve issues or complaints
 </li>
 <li>
 Follow up with airlines and passengers on incidents to provide closure and service recovery
 </li>
 <li>
 Review work procedures and implement solutions to improve service
 </li>
 <li>
 Monitoring of SLA &amp; agreed service standards to ensure compliance and achievement of such standards
 </li>
 <li>
 Lead, organize and motivate staff, monitor staff performance
 </li>
 <li>
 Carry out investigations relating to discrepancies, lapse and errors
 </li>
 <li>
 Brief all staff on new instructions and requirements &amp; ensure all staff complies to company regulations and discipline
 </li>
 <li>
 Build and maintain an efficient operation team
 </li>
 <li>
 Interview and appraise staff; monitor and control the staff over time/ attendance
 </li>
 <li>
 Responsible for the safety and quality of the function /task performed
 </li>
 <li>
 Oversee special handling requirements (MAAS, VIP, etc.) to ensure smooth handling.
 </li>
 <li>
 Attend to passengers who require special assistance.
 </li>
 <li>
 Other standards as agreed with the airlines
 </li>
 <li>
 Responsible for reporting to his superiors on occurrences, events, violations and acts that may affect safety, security and company reputation
 </li>
 <li>
 Undertake more functions when required
 </li>
 <li>
 Airline meetings to resolve issues or complaints.
 </li>
 <li>
 Follow up with airlines and passengers on incidents to provide closure and recovery service if necessary.
 </li>
 <li>
 Review work procedures and solution implementations to improve service.
 </li>
 <li>
 Monitoring of SLAs and agreed service standards to ensure compliance and achievement of such standards.
 </li>
 <li>
 Lead and motivate operational staff to carry out their duties according to the requirements of the airlines.
 </li>
 <li>
 Monitor staff performance
 </li>
 <li>
 Carry out investigations relating to discrepancies, lapse and errors
 </li>
 <li>
 Brief all staff on new instructions and requirements
 </li>
 <li>
 Ensure that all staff complies with company regulations and maintain overall discipline.
 </li>
 <li>
 Plan and monitor staff deployment to ensure smooth operations.
 </li>
 <li>
 Oversee special handling requirements (MAAS, VIP, etc.) to ensure smooth handling.
 </li>
 <li>
 Attend to passengers who require special assistance
 </li>
 <li>
 Designated reporting to Sectional Heads - Passenger Services on shift basis.
 </li>
 <li>
 Maintain updates on Passenger Handling Procedures as received from time to time from Regulatory authority/Customer airlines Manuals / Corporate HQ on operating procedures and assure that the subordinates are fully aware of any new updates in this regard by dissemination of information in time.
 </li>
 <li>
 Assure all log entries are correctly updated on shift to shift basis
 </li>
 <li>
 Assist the management to control staff overtime without affecting the operations.
 </li>
 <li>
 Check staff appearance and grooming to ensure that all staff members report to duty neat, clean and in full uniform.
 </li>
 <li>
 Coordinate with Customer airlines to build strong relationship that is essential for smooth operations.
 </li>
 <li>
 Coordinate with Airports authorities to ensure good relationships that will upgrade business operations.
 </li>
 <li>
 Follow up and take necessary action against instructional emails, SITA messages, inform all concerned for immediate action
 </li>
 <li>
 Monitor closely all on sight activities such as Passenger Checking /Baggage Handling /Gate operations.
 </li>
 <li>
 Reports any irregularities to Safety Coordinator at the station.
 </li>
 <li>
 Prepares and submits a monthly inventory (stationery requirements) each airline to avoid any Last minute shortages.
 </li>
 <li>
 Prepare staff monthly roster for the Passenger personnel.
 </li>
 <li>
 Check Staff daily attendance.
 </li>
 <li>
 Reply to all queries / complaint and claims received and report to the respective Managers (Passenger /Ramp Services)
 </li>
 <li>
 Plan staff annual leaves.
 </li>
 <li>
 Prepares a detailed monthly activity report.
 </li>
 <li>
 Responsible for exercising due diligence towards Health &amp; Safety of self &amp; others in the organization as well as environmental protection issues.
 </li>
 <li>
 Responsible for Safety &amp; Quality of the function / Task performed.
 </li>
 <li>
 Deputize for Sr. Manager/Manager for administration and/ or operational function/ responsibilities as and when required.
 </li>
 <li>
 coordinate and interact with various government agencies (ATC, AAI, DGCA, BCAS etc.) in order to ensure smooth flight operations (Pre/Post flight)
 </li>
 <li>
 Extend proper communication to staff periodically for delay and before schedule operations etc.
 </li>
 <li>
 Ensure safe and secure operations and flight departure on or before schedule time in coordination with respective flight supervisors
 </li>
 <li>
 Establish counter management, que management and proper boarding guidelines
 </li>
 <li>
 Coordinate crew movement as per the airline specifications
 </li>
 <li>
 ensure FHR is properly filled and timely signed by respective airline representative
 </li>
 <li>
 Arrange proper equipment allocation for flight operations and ensure that equipment requirement of flight/freighter is met
 </li>
 <li>
 With proper rostering ensure availability of adequate trained manpower at respective locations within the passenger terminal and coordinate with duty officers of other departments for the same
 </li>
 <li>
 conduct staff evaluation as and when required in liaison with the respective supervisors
 </li>
 <li>
 Conduct/arrange training staff as and when necessary. Handle staff grievances and complaints and other administrative issues.
 </li>
 <li>
 Ensure availability of required number of staff in each area, including hiring of staff
 </li>
 <li>
 Ensure and organize training and monitor training standards in accordance with company and carrier requirements
 </li>
 <li>
 Ensure availability of required handling equipment
 </li>
 <li>
 Ensure terminal discipline at all times
 </li>
 <li>
 Monitor rostering of staff for effective cross utilization
 </li>
 <li>
 Establish administrative practices and implementing cost cutting measures
 </li>
 <li>
 Ensure licensing, installation and maintenance of communication facilities
 </li>
 <li>
 Arrange and ensure transportation of crew and staff, where applicable
 </li>
 <li>
 Liaison with carriers, authorities at the airport, OAL and handling agencies
 </li>
 <li>
 Ensure that performance standards set forth in the carrier&rsquo;s handling agreement are met in all respects
 </li>
 <li>
 Conduct regular meetings with customer airlines for service feedback and improvements
 </li>
 <li>
 Coordinate activities of the airport operations as far as flight handling is concerned and extend proper communication to staff periodically
 </li>
 <li>
 Monitor flight operations including pre-flight, arrivals, departures and post-flight activities
 </li>
 <li>
 Conduct briefing in advance of the day&rsquo;s operations and solutions to the problems faced by the staff periodically
 </li>
 <li>
 Prepare staff performance/appraisal reports as per company rules
 </li>
 <li>
 Coordinate and interact with various government agencies and maintain rapport in order to ensure smooth flight operations
 </li>
 <li>
 Handle staff grievances and complaints within reasonable time span
 </li>
 <li>
 Handle multiple tasks to maintain optimum work output
 </li>
 <li>
 Coordinate with the security/vigilance department
 </li>
 <li>
 Be part of the AOCC and be able to take decisions and implement them whenever and wherever required
 </li>
 <li>
 Update staff about changes and advise them about their progress periodically verbally and in writing
 </li>
 <li>
 Ensure proper implementation of company policies and procedures
 </li>
 <li>
 Sanction/monitor leave records of staff and check sufficient staff is available for flight requirement
 </li>
 <li>
 Check on absenteeism and take necessary action to avoid discrepancies and complaints from the customer.
 </li>
 <li>
 Responsible and accountable for overall quality, safety and security of operations.
 </li>
 <li>
 You will be responsible and accountable to make necessary operational decisions related to safety and security matters at all times whilst on duty.
 </li>
 <li>
 Perform any other function as required by the VP-CS
 </li>
 </ul>
 
 
 
 
 EDUCATIONAL QUALIFICATION
 
 
 <ul>
 <li>
 Bachelor/Master&rsquo;s Degree in Business Administration
 </li>
 </ul>
 
 
 
 
 
 RELEVANT EXPERIENCE
 
 
 <ul>
 <li>
 96-120 months in a supervisory environment, including successful management of multi-cultural teams.
 </li>
 <li>
 Have demonstrated ability in preparing senior management reports and data analysis
 </li>
 <li>
 Have the appropriate skill set, to set and manage priorities
 </li>
 <li>
 Exceptional command over MS Office (excel), Excellent command over written and spoken English with the ability to document operational business case scenarios, develop process flow documentation.
 </li>
 </ul>
 
 
 
 
 
 PERSONAL CHARACTERISTICS &amp; BEHAVIOURS
 
 
 <ul>
 <li>
 Demonstrate excellent managerial and leadership skills
 </li>
 <li>
 Good communicator and able to relate to all levels of staff
 </li>
 <li>
 A team player and leader at handling cross-sectional teams
 </li>
 <li>
 Comprehend and translate complex data and its relationship to trends and observations
 </li>
 </ul>
 
 
</div>

DUTY MANAGER - CUSTOMER SERVICES DELHI

Curefit

<div>
 
 Description
 
 
 
 The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.
 
 
 
 Years Of Exp
 
 
 
 2 to 5 years
 
 
 
 Skills Required
 
 
 
 Sales communication, Sales closure, Sales promotion, Sales documentation, Sales coordination, Sales tools, Operation management, Operation handling, Sales operations, Customer experience management, Customer engagement, Customer consultations, Store operation, Inventory management, Retail sales
 
 
 
 Role
 
 
 
 <ul>
 <li>
 Sales &amp; Business Growth
 </li>
 <li>
 Own monthly targets for memberships, renewals, and upsells.
 </li>
 <li>
 Drive walk-in/trial conversions through effective consultations.
 </li>
 <li>
 Manage the entire membership conversion process with clean, consistent, and accurate documentation via portal
 </li>
 <li>
 Centre Operations Management
 </li>
 <li>
 Ensure smooth daily operations using the desired checklist tool
 </li>
 <li>
 Oversee class schedules, trainer punctuality, and session readiness.
 </li>
 <li>
 Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
 </li>
 <li>
 Manage inventory of essentials (first-aid, water) and ensure timely restocking.
 </li>
 <li>
 Address operational gaps related to attendance, bookings, equipment, or facility.
 </li>
 <li>
 Member Experience &amp; Engagement
 </li>
 <li>
 Build strong rapport with members to create a welcoming, community-driven environment.
 </li>
 <li>
 Resolve escalations and ensure a smooth before/during/after-class experience.
 </li>
 <li>
 Capture and document feedback from members and trainers for continuous improvement.
 </li>
 <li>
 Uphold Cultfit&rsquo;s service quality and be the primary representative of the centre.
 
 
 </li>
 </ul>
 
 What Success Looks Like
 
 
 
 <ul>
 <li>
 Meeting/exceeding sales and conversion targets.
 </li>
 <li>
 A consistently smooth, compliant, and high-performing centre.
 </li>
 <li>
 High member satisfaction, retention, and NPS.
 </li>
 <li>
 Strong centre ambience, audit scores, and operational excellence.
 
 
 </li>
 </ul>
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s/ Diploma degree
 </li>
 <li>
 2&ndash;5 years of experience in sales, operations, hospitality, retail, or service roles.
 </li>
 <li>
 Strong communication and customer-handling skills.
 </li>
 <li>
 High ownership, problem-solving ability
 </li>
 <li>
 Good to have: Passion for fitness, wellbeing, and community building.
 
 
 </li>
 </ul>
 
 Why Join Cultfit?
 
 
 
 <ul>
 <li>
 Comprehensive health insurance and wellness benefits.
 </li>
 <li>
 Exclusive access to Cultfit workouts, enabling you to transform your own fitness journey.
 </li>
 <li>
 Be part of Cultfit&rsquo;s mission to #makehealtheasy for millions.
 </li>
 <li>
 Exposure to sales, operations, customer experience, and business performance.
 </li>
 <li>
 High-growth environment with performance-based advancement.
 
 
 </li>
 </ul>
 
 Location
 
 
 
 Delhi
</div>

Associate Center Manager

<div>
 
 
 ABOUT AIR INDIA SATS AIRPOST SERVICES PRIVATE
 
 
 
 
 
 AISATS, a leading gateway services provider in India, is a 50-50 joint venture between Air India Limited (a part of the TATA Group) and SATS Ltd.,
 
 
 one of the world&rsquo;s largest providers of air cargo handling services and Asia&rsquo;s leading airline caterer
 
 
 . &lsquo;AISATS&rsquo; is defined by its people &ndash; they are our greatest strength. Their commitment to seamless delivery and customer delight is what enables us to fulfil our brand promise of service excellence. This has been the hallmark of our business for more than a decade. With deep domain knowledge of the aviation ecosystem, we
 
 
 offer end-to-end ground handling services such as passenger and baggage handling, ramp handling, aircraft interior cleaning, load control and flight operations, and cargo handling services for general, perishable, transshipment, express courier and special cargo.
 
 
 
 
 .
 
 
 
 
 
 Senior Manager &ndash; GSE - Maintenance
 
 
 
 
 Location: Delhi
 
 
 
 
 
 
 
 
 JOB PURPOSE &amp; KEY RESPONSIBILITIES
 
 
 
 Sr. Manager
 
 &ndash;
 
 GSE Maintenance is responsible to assist BU Head of Department to ensure that maintenance of all ground support equipment is carried out in a timely manner as per AISATS GSE policy.
 
 <ul>
 <li>
 This position will be responsible to carry out maintenance activities for the entire South Zone.
 </li>
 <li>
 Ensure that maintenance of GSE is carried out in accordance with the procedures laid down by company policy, manufactures&rsquo; manuals and regulatory requirements
 </li>
 <li>
 Ensure sufficient spare stock for GSE repair
 </li>
 <li>
 Ensure inventory and tagging of GSE as per company policy
 </li>
 <li>
 Ensure GSE replacement is planned as per company policy
 </li>
 <li>
 Ensure that maintenance skills set is updated through proper training
 </li>
 <li>
 Ensure training of maintenance staff take place as per company training matrix and manufacturers&rsquo; recommendations
 </li>
 <li>
 Ensure that maintenance team is updated with latest policies, procedures and regulations
 </li>
 <li>
 Assist BU Heads for optimization of resources/GSEs and cost reduction
 </li>
 <li>
 Contribute to formulate GSE maintenance procedures and policies in accordance with company&rsquo;s vision, mission, value and legal procedures; and implement the approved ones
 </li>
 <li>
 Ensure services are delivered as per agreed SLA with clients
 </li>
 <li>
 Assist AVP ramp/HOD to achieve goals, market share, revenue levels, cost reduction and/or operational efficiency
 </li>
 <li>
 Lead and coordinate his/her subordinates during his/her shift. deliver targets, monitor and evaluate his/her subordinates&rsquo; performance and provide feedback, reports
 </li>
 <li>
 Make spot checks to ensure that safety practices are followed, take necessary steps to correct and irregularity.
 </li>
 <li>
 Contributes in preparing procedures/instructions and training procedures for equipment operations when required
 </li>
 <li>
 Assist BU-Heads to prepare budget of GSE maintenance
 </li>
 <li>
 Ensure that spares&rsquo; stock and inventory is properly planned and maintained to ensure continuity of services
 </li>
 <li>
 Monitor monthly realization of department targets
 </li>
 <li>
 Measure and evaluate his/her individual performance and development, attends planned training and projects for self-improvement
 </li>
 <li>
 Observe customer satisfaction, make proposals for improvement.
 </li>
 <li>
 Communicate and attend meetings with other departments and external agencies to ensure smooth service s.
 </li>
 <li>
 Maintain good working relationship with customers and all stake holders.
 </li>
 <li>
 Ensures that equipment that are used in ramp services are functional well, and instructs maintenance team to eliminate deficiencies.
 </li>
 <li>
 Ensures the security and safety of the company property (equipment, stationery items, etc)
 </li>
 <li>
 Ensures the confidentiality of all information regarding the company and the work he/she performs, ensure the security of valuable documents.
 </li>
 <li>
 Ensure upkeep of AISATS offices and staff grooming and uniform regulations are followed strictly.
 </li>
 <li>
 Ensure that branding, corporate image and service standards are never jeopardized under any circumstances
 </li>
 <li>
 Ensure that his/her team works in line with AISATS values, principles and procedures; serve as role model for employees in his/her team.
 </li>
 <li>
 Responsible and accountable for overall quality, safety and security of operations.
 </li>
 <li>
 You will be responsible and accountable to make necessary operational decisions related to safety and security matters at all times whilst on duty.
 </li>
 </ul>
 
 
 
 
 
 EDUCATIONAL QUALIFICATIONS
 
 
 
 
 
 Bachelor&rsquo;s degree in engineering or Equivalent GSE Experience.
 
 
 
 <ul>
 <li>
 Minimum 10 years&rsquo; experience in ramp operations and GSE Maintenance
 </li>
 <li>
 Experience in resources (manpower) management.
 </li>
 <li>
 Able to learn and develop new skills.
 </li>
 </ul>
 
 
 
 
 
 For a successful role as Sr. Manager &ndash;GSE-Maintenance services, he/she should have the following traits:
 
 
 <ul>
 <li>
 Demonstrate excellent supervisory and leadership skills.
 </li>
 <li>
 Good communicator and able to relate to all levels of staff with excellent interpersonal skills.
 </li>
 <li>
 Fluency in written and spoken English.
 </li>
 <li>
 Individual with high energy levels. Ability to lead a diverse team and display leadership skills while handling cross sectional team.
 </li>
 <li>
 Ability to think logically, in addition to managing operational pressure.
 </li>
 <li>
 A problem solver, with the ability to make quick decisions based on available facts.
 </li>
 <li>
 Proven ability to lead, mentor and a young and dynamic group of talent.
 </li>
 <li>
 Ability to understand and interpret customer airlines operational manuals.
 </li>
 <li>
 Ability to work in teams, whilst displaying a high degree of motivation enthusiasm and commitment.
 </li>
 <li>
 Staff must be physically fit to work in shifts and under adverse weather conditions.
 </li>
 </ul>
 
 
</div>

Senior Manager – GSE - Maintenance

Pacific Design House

<div>
 
 &bull;
 
 Role:
 
 HR Manager
 
 
 
 
 
 &bull;
 
 Experience:
 
 5+ Years in HR, ideally within the Fashion/Apparel industry or a multi-brand retail environment.
 
 
 
 
 
 &bull;
 
 Location: New Delhi/Kirti Nagar
 
 
 
 
 
 
 
 Your Mission (Key Focus Areas):
 
 
 
 
 
 
 1.
 
 Recruitment &amp; Talent:
 
 Lead the charge in hiring specialized fresh talent, from technical designers and artisans to high-volume operations staff.
 
 
 
 
 
 2.
 
 Culture &amp; Performance:
 
 Implement a robust Performance Management System (PMS) and foster a cohesive, high-performance work culture across all three distinct brands.
 
 
 
 
 
 3.
 
 Compliance &amp; Efficiency:
 
 Ensure flawless compliance with all labor laws and manage the HRIS system to deliver efficient, centralized support.
 
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 
 
 
 &bull; Proven ability to manage
 
 competing HR demands
 
 (e.g., cost-efficiency for Volume vs. high-touch retention for Luxury).
 
 
 
 
 
 &bull; Expertise in Indian labor laws and compliance.
 
 
 
 
 
 &bull; A strategic mindset focused on using HR metrics (
 
 Time-to-Fill, Quality-of-Hire, Turnover Rate
 
 ) to drive business results.
 
 
 
 
 
 
 Apply Today!
 
 
 
 
 
 
 If you are passionate about building the backbone of a rapidly growing, multi-faceted fashion portfolio, send your CV and cover letter.
 
 
 
</div>

Human Resources Specialist

Yulu

<div>
 
 
 About Yulu
 
 
 
 Yulu is India&rsquo;s largest shared electric mobility-as-a-service company. Yulu&rsquo;s mission is to reduce traffic congestion and air pollution by running smart, shared, and small-sized electric vehicles. A mission-driven &amp; seasoned founding team leads Yulu and has won several prestigious awards for its impact and innovation. Yulu is currently enabling daily commuters for short-distance movements and helping gig workers deliver goods for the last mile with its eco-friendly rides at pocket-friendly prices, thereby reducing its carbon footprint.
 
 
 Yulu is excited to welcome people with high integrity, commitment, the ability to collaborate and take ownership, high curiosity, and an appetite for taking intelligent risks. If our mission brings a spark into your eyes and if you&rsquo;d like to join a passionate team that&rsquo;s committed to transforming how people commute, work, and explore their cities, come, join the #Unstoppable Yulu tribe!
 
 
 
 
 
 Stay updated on the latest news from Yulu at https://www.yulu.bike/newsroom and our website, https://www.yulu.bike/.
 
 
 
 
 
 
 Role Summary
 
 
 
 Yulu is looking for a Cluster Head who is passionate about building a culture of micro-mobility using MMVs. You will be reporting to the respective City Head. We split our operations in the city into smaller areas called Clusters. The operations include intra-cluster or inter-cluster relocation of bikes, conducting cleaning, minor repairs and maintenance on the spot, major repairs and maintenance at the workshop, maintaining the safety and security, etc.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Cluster Operations &amp; Scale Execution
 
 
 <ul>
 <li>
 Own
 
 launch, stabilization, and scale-up
 
 of new clusters and expansion within existing clusters, ensuring rapid ramp-up without dilution of service quality.
 </li>
 <li>
 Drive
 
 daily execution excellence
 
 across relocation, charging, cleaning, repairs, and uptime, while preparing the cluster to handle
 
 demand spikes typical of B2C mobility platforms
 
 .
 </li>
 <li>
 Translate city-level strategy into
 
 cluster-specific operating plans
 
 , aligned to demand density, user behavior, and infrastructure constraints.
 </li>
 </ul>
 
 
 
 
 
 2. Workshop Management &amp; Capability Leadership (New Depth)
 
 
 <ul>
 <li>
 Own
 
 end-to-end workshop operations
 
 , including capacity planning, turnaround time (TAT), spare parts availability, and quality assurance.
 </li>
 <li>
 Build and scale
 
 standardized workshop SOPs
 
 , balancing speed, cost, and asset longevity.
 </li>
 <li>
 Lead
 
 skill development of technicians and engineers
 
 , including:
 </li>
 </ul>
 
 Structured training modules
 
 
 On-the-job coaching and audits
 
 <ul>
 <li>
 Drive continuous improvement initiatives such as:
 </li>
 </ul>
 
 First-time-right repairs
 
 
 Reduction in repeat failures
 
 
 Predictive maintenance adoption
 
 <ul>
 <li>
 Ensure workshop scalability to support
 
 fleet growth without linear cost escalation
 
 .
 </li>
 </ul>
 
 
 
 
 
 3. On-Ground Team Leadership &amp; Workforce Scaling
 
 
 <ul>
 <li>
 Directly manage large, distributed teams (bike engineers, marshals, supervisors), with a strong presence on the field.
 </li>
 <li>
 Build
 
 middle-layer leadership
 
 (supervisors, leads) to ensure operational continuity during scale.
 </li>
 <li>
 Conduct regular
 
 field audits, toolbox talks, and performance reviews
 
 to reinforce discipline and ownership.
 </li>
 <li>
 Create a
 
 high-accountability culture
 
 with clear KPIs, incentives, and corrective action mechanisms.
 </li>
 </ul>
 
 
 
 
 
 4. B2C Customer Experience &amp; Demand Alignment
 
 
 <ul>
 <li>
 Maintain direct feedback loops with customers to identify friction points across discovery, ride experience, and post-ride issues.
 </li>
 <li>
 Partner with central and product teams to translate customer insights into
 
 operational improvements at scale
 
 .
 </li>
 <li>
 Balance
 
 utilization maximization with asset health
 
 , a critical trade-off in high-frequency B2C businesses.
 </li>
 <li>
 Ensure cluster readiness for promotions, partnerships, and demand surges without service degradation.
 </li>
 </ul>
 
 
 
 
 
 5. Data-Driven Performance Management
 
 
 
 Own cluster-level KPIs, including:
 
 
 Utilization and rides per vehicle
 
 
 Revenue and contribution margin
 
 
 Fleet availability and downtime
 
 
 Workshop throughput and repair TAT
 
 
 Customer satisfaction and complaint resolution
 
 <ul>
 <li>
 Use operational data to proactively identify bottlenecks and deploy corrective actions.
 </li>
 <li>
 Coordinate closely with the central control room to maximize efficiency and responsiveness.
 </li>
 </ul>
 
 
 
 
 
 6. External Stakeholder &amp; Ecosystem Management
 
 
 <ul>
 <li>
 Represent Yulu in the cluster with local government bodies, RWAs, corporates, and ecosystem partners.
 </li>
 <li>
 Support the partnerships team in onboarding and sustaining high-value deployment locations.
 </li>
 <li>
 Ensure compliance, safety standards, and brand representation on the ground.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements
 
 
 <ul>
 <li>
 
 Hands-on experience managing workshops or asset-heavy operations
 
 (EVs, logistics, mobility, manufacturing, or similar).
 </li>
 <li>
 Demonstrated exposure to
 
 scaling B2C operations
 
 , where demand volatility, customer experience, and unit economics are tightly linked.
 </li>
 <li>
 Proven ability to
 
 build, train, and lead large on-ground teams
 
 across shifts and geographies.
 </li>
 <li>
 Strong operational judgment with a
 
 data-driven, problem-solving mindset
 
 .
 </li>
 <li>
 Entrepreneurial ownership mindset; comfortable operating in ambiguous, fast-scaling environments.
 </li>
 <li>
 High integrity, strong communication skills, and the ability to influence without authority.
 </li>
 </ul>
 
 
 
 
 
 What Success Looks Like in This Role
 
 
 <ul>
 <li>
 Clusters scale without proportional increases in cost or complexity.
 </li>
 <li>
 Workshops become predictable, high-throughput engines rather than bottlenecks.
 </li>
 <li>
 Field teams operate with discipline, ownership, and low attrition.
 </li>
 <li>
 Customer experience improves even as demand and fleet size grow.
 </li>
 <li>
 The Cluster Head becomes a
 
 talent and execution multiplier
 
 , not a single point of dependency.
 </li>
 </ul>
 
 
</div>

Cluster Head

Livspace

<div>
 
 About Us
 
 
 
 Livspace is Asia&rsquo;s largest and fastest-growing home interiors and renovation platform. Leveraging its proprietary technology, the company delivers end-to-end home interior and renovation solutions, encompassing modular solutions, furniture, false ceilings, soft furnishings, d&eacute;cor, civil works, and more. The company serves homeowners across diverse market segments in India and Singapore.
 
 
 Since the company was founded in 2015, Livspace has revolutionized a highly fragmented industry by setting new benchmarks in quality, innovation, and execution. To date, the company has successfully transformed the homes of over 100,000 satisfied customers through its presence in 80+ cities and 110+ Experience Centres.
 
 
 Backed by marquee investors, the company&rsquo;s goal is to continue strengthening its dominance in India as an industry leader and the largest employer of interior designers. Livspace remains committed to redefining industry standards by introducing new products and services, enhancing site execution processes, improving manufacturing techniques, and ensuring seamless project delivery&mdash;all with the ultimate goal of turning homeowners&rsquo; dreams into reality.
 
 
 For more information, please visit: https://www.livspace.com/in/about-us
 
 
 
 Job Description
 
 
 
 As a Project Manager for Premium Projects, you will be responsible for the timely delivery of the project with spectacular quality. You will be the SPOC for the customer and will be responsible to maintain a good customer experience throughout the project timeline in the partial design &amp; complete execution stage till handover.
 
 
 <ul>
 <li>
 Understand drawings (2D/3D) of all disciplines (Civil, Electrical, Plumbing, Carpentry, etc).
 </li>
 <li>
 Identify design discrepancies and foresee execution risks.
 </li>
 <li>
 Validate &amp; review work orders, BOQs, drawings etc.
 </li>
 <li>
 Prepare detailed project execution schedules highlighting inter-dependencies of various tasks.
 </li>
 <li>
 Auditing the site work by doing regular site inspections as well as monitoring remotely with quality control.
 </li>
 <li>
 Ensuring that all quality and timeline related requirements are met.
 </li>
 <li>
 Able to give technical inputs and instructions to the Site supervisor [ Project Executive ].
 </li>
 <li>
 To ensure timely site updates are available to the customer.
 </li>
 <li>
 A bridge between Designer &amp; Customers' execution stage of the project.
 </li>
 <li>
 Updating of project trackers &amp; summaries and sharing weekly progress report to all the stakeholders
 </li>
 <li>
 Analyze data to identify performance bottlenecks, devise corrective solutions and own implementation end-to-end.
 </li>
 <li>
 Be the quality custodian of your projects ensuring the superlative customer experience. Ensuring the Checklist and work method statements are properly followed at site to give desired quality output.
 </li>
 <li>
 Work with internal functions on key initiatives such as SOPs, pricing and new initiatives.
 </li>
 <li>
 Building vendor relationships and timely addressing the vendors' concerns.
 
 
 </li>
 </ul>
 Job Requirement
 
 
 <ul>
 <li>
 Management Graduate/Construction management, preferably from a Tier I/Tier II Institute.
 </li>
 <li>
 Strong Project Management/Engineering/Architecture background is a must with 3+ years of experience.
 </li>
 <li>
 Have a deep appreciation and understanding of site execution for home renovations.
 </li>
 <li>
 Ability to assess design feasibility, visualize on-site conditions and foresee execution risks.
 </li>
 <li>
 Process-driven project management professionals with quick problem-solving skills.
 </li>
 <li>
 Excellent interpersonal and communication skills.
 </li>
 <li>
 Proactive and capable of prioritizing work.
 </li>
 <li>
 Extremely high level of ownership and learning aptitude.
 </li>
 <li>
 Past experience in Project Management/Operations is a core requirement for this role.
 </li>
 <li>
 Preferable if worked with Ops-focused startups.
 </li>
 <li>
 High degree of comfort on Excel/Google Sheets and strong data analysis skills.
 </li>
 </ul>
</div>

Project Manager

<div>
 
 
 ABOUT AIR INDIA SATS AIRPOST SERVICES PRIVATE
 
 
 
 
 
 
 
 AISATS, a leading gateway services provider in India, is a 50-50 joint venture between Air India Limited (a part of the TATA Group) and SATS Ltd.,
 
 one of the world&rsquo;s largest providers of air cargo handling services and Asia&rsquo;s leading airline caterer
 
 . &lsquo;AISATS&rsquo; is defined by its people &ndash; they are our greatest strength. Their commitment to seamless delivery and customer delight is what enables us to fulfil our brand promise of service excellence. This has been the hallmark of our business for more than a decade. With deep domain knowledge of the aviation ecosystem, we
 
 offer end-to-end ground handling services such as passenger and baggage handling, ramp handling, aircraft interior cleaning, load control and flight operations, and cargo handling services for general, perishable, transshipment, express courier and special cargo.
 
 
 
 
 
 
 Senior Manager &ndash; Human Resources (HRBP)
 
 
 
 
 
 
 Location: DELHI
 
 
 
 
 
 
 JOB PURPOSE
 
 
 
 The Senior Manager &ndash; HRBP for Airport Operations acts as a strategic partner to operational leadership, aligning HR strategies with business goals to enhance workforce performance, compliance, and employee engagement in a dynamic airport environment.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 Strategic HR Partnership
 
 
 <ul>
 <li>
 Collaborate with airport operations leadership to develop and implement HR strategies that support operational excellence.
 </li>
 <li>
 Act as a trusted advisor on workforce planning, talent management, and organizational design.
 </li>
 </ul>
 
 
 Talent &amp; Performance Management
 
 
 <ul>
 <li>
 Drive performance management processes and coach leaders on feedback and development.
 </li>
 </ul>
 
 
 
 
 
 Employee Relations &amp; Engagement
 
 
 <ul>
 <li>
 Manage employee relations cases, ensuring fair and consistent resolution.
 </li>
 <li>
 Foster a culture of engagement, inclusion, and continuous improvement.
 </li>
 </ul>
 
 
 Compliance &amp; Risk Management
 
 
 <ul>
 <li>
 Ensure HR practices comply with aviation regulations, labor laws, and internal policies.
 </li>
 <li>
 Partner with legal and compliance teams to mitigate risks.
 </li>
 </ul>
 
 
 Operational HR Excellence
 
 
 <ul>
 <li>
 Oversee HR operations including onboarding, payroll coordination, and benefits administration.
 </li>
 <li>
 Analyze HR metrics to inform decisions and improve processes.
 </li>
 </ul>
 
 
 Change Management &amp; Communication
 
 
 <ul>
 <li>
 Lead change initiatives related to organizational restructuring, policy updates, or technology implementations.
 </li>
 <li>
 Facilitate effective communication between HR and airport operational teams.
 </li>
 </ul>
 
 
 
 
 
 EDUCATIONAL QUALIFICATIONS
 
 
 <ul>
 <li>
 MBA/PGDM in Human Resources or related field.
 </li>
 <li>
 10+ years of progressive HR experience, with at least 5 years in a business partnering role.
 </li>
 <li>
 Exposure to large-scale operations, preferably in aviation or a regulated industry.
 </li>
 <li>
 Experience in aviation, transportation, or large-scale operational environments preferred.
 </li>
 <li>
 Strong knowledge of labor laws, HR systems, and compliance frameworks.
 </li>
 </ul>
 
 
 
 
 
 PERSONAL CHARACTERISTICS &amp; BEHAVIOUR
 
 
 <ul>
 <li>
 Strategic thinking and business acumen.
 </li>
 <li>
 Strong interpersonal and influencing skills.
 </li>
 <li>
 Data-driven decision-making.
 </li>
 <li>
 Crisis management and adaptability.
 </li>
 <li>
 Proficiency in HRIS and analytics tools.
 </li>
 </ul>
 
 
</div>

Senior Manager – Human Resources (HRBP)

Explore 37+ Operations manager in Delhi India this January. Find roles across top companies and apply now to boost your career.