assistant manager

operations manager-voice-customer service Jobs in Noida India

operations manager-voice-customer service

operations manager

Medanta

<div>
 
 The Pathology and Laboratory Medicine Manager is required to provide highest standard of professional, scientific, consultative/advisory services in organizational, administrative and educational matters which are relevant to the services offered by Laboratory. They shall maintain the overall responsibility for the operation and administration of the laboratory.
 
 
 
 
 
 
 Job Responsibilities
 
 
 <ol>
 <li>
 Provides effective leadership of medical laboratory service, including budget planning and financial management, in accordance with institutional assignment of these responsibilities. Responsible for manpower planning &amp; management.
 </li>
 <li>
 Relate and function effectively with applicable accrediting and regulating agencies, appropriate administrative officials, and patient population served and providers of formal agreements when required.
 </li>
 <li>
 Design and implement contingency plan to ensure that essential services are available during emergency situations or other conditions when laboratory services are limited or unavailable.
 </li>
 <li>
 Define, implement and monitor standards of performance and quality improvement of the medical laboratory services
 </li>
 </ol>
 
 
 
 
 
 Qualifications, Experience and Attributes
 
 
 <ul>
 <li>
 M.Sc. / B.Sc. in Medical Laboratory Technology or related discipline; additional certification in NABL Quality Management preferred.
 </li>
 <li>
 8&ndash;12 years of experience in hospital laboratory operations, including at least 3&ndash;5 years in a supervisory or managerial role.
 </li>
 <li>
 Sound knowledge of NABL standards, LIS/HIS systems, and laboratory automation.
 </li>
 <li>
 Proven ability to manage multi-disciplinary lab teams and ensure quality, accuracy, and timely reporting.
 </li>
 <li>
 Strong leadership, planning, and coordination skills with focus on patient safety and service excellence.
 </li>
 <li>
 Detail-oriented, organized, and proactive, with good communication and problem-solving abilities.
 </li>
 </ul>
 
 
</div>

Laboratory Operations Manager

<div>
 Highly experienced Customer Experience (CX) Design Manager to lead and shape our customer experience strategy. In this role, you manage a team of CX designers and work closely with senior stakeholders to develop and execute strategies that enhance customer satisfaction and drive business success. You be responsible for overseeing the design and optimization of customer journeys, ensuring that every interaction is seamless and aligned with our business objectives. Webchat Manager Experience is Mandatory
</div>

Operations Manager-Voice-Customer Service

Denave

<div>
 
 We are seeking a dynamic
 
 Senior Operations Manager
 
 to lead audience acquisition and end-to-end management of multiple online and offline events &amp; campaigns.
 
 
 This is a senior role requiring
 
 strong operational leadership, strategic vision, and proven expertise in driving attendance growth, managing complex event operations, and building long-term client and partner engagement.
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 Audience Acquisition &amp; Event Marketing
 
 
 <ul>
 <li>
 Develop and execute audience acquisition strategies for online &amp; offline events, conferences, and campaigns across industries.
 </li>
 <li>
 Leverage multi-channel outreach (email/SMS campaigns, social media, tele-calling, affiliates, and database marketing) to maximize attendance and engagement.
 </li>
 <li>
 Build and maintain high-quality B2B databases, ensuring accurate targeting and segmentation for campaigns.
 </li>
 <li>
 Drive consistent audience growth, with measurable improvement in attendee conversion and retention.
 </li>
 </ul>
 
 
 Event &amp; Campaign Operations
 
 
 <ul>
 <li>
 Lead end-to-end execution of multiple events simultaneously, from planning to delivery.
 </li>
 <li>
 Collaborate with business teams, vendors, and partners to ensure smooth event operations and logistics.
 </li>
 <li>
 Oversee budget planning, cost optimization, and vendor negotiations to maximize ROI.
 </li>
 <li>
 Implement data-driven strategies to track and measure event success (ROI, conversion, customer engagement).
 </li>
 </ul>
 
 
 Stakeholder &amp; Client Management
 
 
 <ul>
 <li>
 Manage senior client relationships, ensuring impeccable service delivery and resolution of escalations.
 </li>
 <li>
 Partner with sponsors, partners, and CXO-level executives to build strategic alliances and long-term engagement.
 </li>
 <li>
 Align with internal cross-functional teams (sales, marketing, creative, tech) to ensure project objectives are met.
 </li>
 </ul>
 
 
 Leadership &amp; Team Development
 
 
 <ul>
 <li>
 Lead and mentor a high-performing team of managers, analysts, and operations professionals.
 </li>
 <li>
 Define KRAs, monitor performance, and ensure structured training and skill development.
 </li>
 <li>
 Foster a collaborative and high-performance culture, ensuring employee growth and retention.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 
 12+ years of experience in audience acquisition, event operations, campaign management, and stakeholder engagement.
 
 </li>
 <li>
 Proven track record of driving audience acquisition for large-scale conferences, webinars, forums, or brand campaigns.
 </li>
 <li>
 Strong expertise in multi-channel marketing (email, SMS, social media, digital campaigns, affiliate marketing).
 </li>
 <li>
 
 Hands-on experience in P&amp;L management, budget optimization, and ROI tracking.
 
 </li>
 <li>
 
 Exceptional leadership, team management, and stakeholder engagement skills.
 
 </li>
 <li>
 Strong analytical ability and comfort with CRM tools, data analytics, and reporting dashboards.
 </li>
 <li>
 Excellent communication, negotiation, and problem-solving abilities.
 </li>
 <li>
 MBA/PGDM preferred.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 &bull; Lead the audience acquisition and event operations strategy for large-scale, high-impact events.
 
 
 &bull; Opportunity to work with leading global brands and CXO-level stakeholders.
 
 
 &bull; High-visibility role with end-to-end ownership across strategy, execution, and P&amp;L.
 
 
 &bull; Be part of a fast-paced, dynamic environment that values innovation and execution excellence.
 
</div>

Audience Acquisition & Events - Senior Operations Manager

<div>
 
 
 Job Title: Strategy and Operations Lead
 
 
 
 
 Location:
 
 Noida, India
 
 
 
 Reporting To:
 
 Site Lead &ndash; European GCC
 
 
 
 
 
 
 About the Organization
 
 
 
 Join one of the world&rsquo;s leading
 
 fintech innovators
 
 , trusted by over
 
 1,500 financial institutions and large-scale lenders across 80 countries
 
 . Our cloud platform offers a
 
 composable architecture
 
 that empowers banks and financial services to digitize operations&mdash;from banking and lending to compliance, payments, and consumer and asset finance.
 
 
 As part of our European Global Capability Centre (GCC), you will have the privilege of working alongside
 
 top fintech talent
 
 developing cutting-edge products that enable financial institutions to thrive in a digital-first world.
 
 
 
 
 
 
 About the Role
 
 
 
 We are seeking a
 
 strategic and results-driven Strategy and Operations Lead
 
 to partner with the Site Lead in driving transformation and fostering collaboration across multiple business units and global teams. This role is critical in ensuring alignment between local operations and global business lines, enabling strategic outcomes and operational excellence.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Strategic Leadership &amp; Transformation
 
 </li>
 <li>
 Partner with the Site Lead to define and execute site-level strategic priorities.
 </li>
 <li>
 Drive transformation initiatives that enhance collaboration across business units and global teams.
 </li>
 <li>
 Ensure timely execution and closure of key projects and deliverables.
 </li>
 <li>
 
 Cross-Functional Collaboration
 
 </li>
 <li>
 Act as a trusted advisor and integrator between domain leads (BU leaders in India), corporate functions (local and global), and global business teams.
 </li>
 <li>
 Build strong relationships across diverse stakeholders to ensure alignment and smooth communication.
 </li>
 <li>
 
 Data-Driven Insights &amp; Reporting
 
 </li>
 <li>
 Analyze complex data sets to identify trends, risks, and opportunities.
 </li>
 <li>
 Develop impactful executive presentations, dashboards, and reports for leadership reviews.
 </li>
 <li>
 
 Governance &amp; Communication
 
 </li>
 <li>
 Establish governance frameworks for site-level initiatives and monitor progress.
 </li>
 <li>
 Drive effective communication strategies to keep teams informed and engaged.
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Profile
 
 
 <ul>
 <li>
 
 Education:
 
 MBA or equivalent from a reputed B-school.
 </li>
 <li>
 
 Experience:
 
 </li>
 <li>
 
 10&ndash;14 years
 
 in strategy, operations, or consulting roles within large, complex organizations.
 </li>
 <li>
 Exposure to global business environments and matrix structures.
 </li>
 <li>
 
 Skills &amp; Competencies:
 
 </li>
 <li>
 Strong strategic thinking and problem-solving capabilities.
 </li>
 <li>
 Exceptional collaboration and relationship-building skills.
 </li>
 <li>
 Ability to navigate ambiguity and deliver results in a fast-paced environment.
 </li>
 <li>
 Proficiency in data analysis and creating executive-level presentations.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Work at the intersection of
 
 strategy and execution
 
 for a global fintech leader.
 </li>
 <li>
 Drive transformation and influence outcomes across multiple business lines.
 </li>
 <li>
 Collaborate with world-class talent building next-generation financial technology solutions.
 </li>
 </ul>
</div>

Strategy and Operations Lead

PW (PhysicsWallah)

<div>
 
 No. Of Openings : 1
 
 
 Location : Noida 62 (On Site)
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 1. Content Operations for Performance Campaigns
 
 <ul>
 <li>
 Own the content pipeline for paid campaigns across Google, Meta, YouTube, UAC, programmatic, and affiliates, including ad copies, creatives, thumbnails, videos, landing page content, and experiment variants.
 </li>
 <li>
 Create and maintain structured trackers for content requests, approvals, versions, and go-live status, ensuring all assets are mapped to campaigns, ad sets, and audiences correctly.
 </li>
 <li>
 Coordinate with performance marketers, designers, video editors, and copywriters to ensure timely delivery of assets aligned to campaign briefs and KPIs.
 </li>
 </ul>
 
 
 
 
 2. Program Management of Marketing Initiatives
 
 <ul>
 <li>
 Manage end-to-end execution of performance marketing programs such as major launches, seasonal bursts, lead-gen sprints, and city/state-specific initiatives.
 </li>
 <li>
 Build and manage program plans, timelines, dependency maps, and risk logs across channels (Search, Social, Drips, IVR, GMB, webinars, remarketing funnels).
 </li>
 <li>
 Run weekly/bi-weekly cadence with stakeholders to track progress, unblock issues, and ensure milestones are met across channels and teams.
 </li>
 </ul>
 
 
 
 
 3. Tracking, Reporting &amp; Enablement
 
 <ul>
 <li>
 Build and manage Google Sheets / Excel / Power BI-based trackers and dashboards to monitor content readiness, campaign go-live status, experiment coverage, and asset performance utilization.
 </li>
 <li>
 Partner with Business Analysts and performance marketers to tag assets correctly (UTMs, naming conventions, cohorts) and ensure data integrity for downstream reporting.
 </li>
 <li>
 Analyze which content types, hooks, formats, and funnels are working best by channel and share actionable insights back with creative and performance teams.
 </li>
 </ul>
 
 
 
 
 4. Stakeholder Collaboration &amp; Governance
 
 <ul>
 <li>
 Act as the operational SPOC between Performance Marketing, Creative Studio, Brand, Product/Tech, Automation/CRM, and Offline/Online Marketing for all performance content and programs.
 </li>
 <li>
 Set up and enforce SOPs for briefs, TATs, approvals, QA, and deployment to reduce errors and rework in high-velocity campaign environments.
 </li>
 <li>
 Maintain updated documentation for processes, campaign playbooks, asset libraries, and best practices to enable rapid scaling and onboarding.
 </li>
 </ul>
 
 
 
 
 5. Process Improvement &amp; Quality Assurance
 
 <ul>
 <li>
 Monitor operational bottlenecks (e.g., repeated content changes, delayed approvals, misaligned briefs) and drive continuous process improvements and automation.
 </li>
 <li>
 Ensure quality checks on final creatives, copies, links, and tracking before handover to media buying teams, minimizing escalation and campaign issues.
 </li>
 <li>
 Support experiment design (A/B tests, multivariate tests on hooks, formats, and funnels) from an ops standpoint, ensuring proper setup and version control.
 </li>
 </ul>
 
 
 
 
 
 Skills Required
 
 
 
 
 
 
 Technical &amp; Operational Skills
 
 
 
 
 <ul>
 <li>
 Advanced proficiency in Google Sheets / Excel for trackers, reporting, and light automation (formulas, pivots, lookups, query).
 </li>
 <li>
 Working knowledge of Power BI, Data Studio, or similar tools for operational dashboards is a plus.
 </li>
 <li>
 Familiarity with performance marketing platforms (Google Ads, Meta Ads, YouTube, DV360, marketing automation tools) and common campaign structures.
 </li>
 <li>
 Comfort with managing large volumes of content assets, versions, and mappings across multiple campaigns and cohorts.
 </li>
 </ul>
 
 
 
 
 Interested candidates can apply us at
 
 manvi.bajaj@pw.live.
 
 
</div>

Category Specialist

CarryPro

<div>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Oversee the day-to-day operations of the company, including order fulfillment, logistics, inventory management, and customer service
 </li>
 <li>
 Develop and implement new processes and procedures to improve efficiency and productivity
 </li>
 <li>
 Work with cross-functional teams to ensure that all operations are aligned with the company's goals and objectives
 </li>
 <li>
 Manage and develop a team of operations professionals
 </li>
 <li>
 Stay up-to-date on industry trends and best practices
 </li>
 <li>
 Conduct regular audits and reviews of operations to identify and address any potential problems
 </li>
 <li>
 Prepare and present reports to senior management on the status of operations
 
 
 </li>
 </ul>
 About Company: We are a travel-focused brand which is redesigning the way travel products are made. We believe that travel should be focused more on enjoying the beautiful things around you rather than on spending time arranging your belongings.
</div>

Operations Associate in Noida

Adobe

<div>
 
 Our Company
 
 
 
 Changing the world through digital experiences is what Adobe&rsquo;s all about. We give everyone&mdash;from emerging artists to global brands&mdash;everything they need to design and deliver exceptional digital experiences! We&rsquo;re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
 
 
 We&rsquo;re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
 
 
 
 Job Description
 
 
 
 Position: Territory Sales Manager, Digital Sales and Customer Success
 
 
 Business Unit: ICX Sales
 
 
 Location: Remote India
 
 
 Adobe
 
 
 Changing the world through digital experiences is what Adobe&rsquo;s all about. We give everyone&mdash;from emerging artists to global brands&mdash;everything they need to design and deliver exceptional digital experiences. We&rsquo;re passionate about empowering people to create appealing and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
 
 
 We&rsquo;re on a mission to hire the very best and are committed to creating exceptional employee experiences. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.
 
 
 The Art of Sales is changing
 
 
 The concept of selling has been around for decades, but businesses are digital now. The way sales are conducted must modernize too.
 
 
 In most companies, sales teams are somewhere on the journey below:
 
 
 <ul>
 <li>
 Sale scratches out their own leads by prospecting their networks, sending one-off or batch emails.
 </li>
 <li>
 Marketing turns over long lists of leads, which are typically contacts in your target audience
 </li>
 <li>
 Marketing has established a repeated process of generating MQL, SAL &amp; SQL that yield some measurable returns. They sometime add lead scoring to this mix.
 
 
 </li>
 </ul>
 On the other hand, we at Adobe - ICX Sales are a Modern Sales Team of 400+ Digital sellers, supported by analytics and data science teams. We are integrated with Adobe.com digital marketing &amp; engagement funnel and are developing capabilities on picking cues from the customers demographic (who) &amp; behavioral (what) data that they leave on their journey with our business to predict next &lsquo;sales action&rsquo; that will lead to revenue conversions (Future state).
 
 
 The Challenge:
 
 
 We are looking for a Sales Manager and Leader who is leading sales for a team and enable the Digital Sales team to continue exceeding the defined sales goals and critical metrics across the North Americas territory. You would be responsible for the Digital Media portfolio of Adobe.
 
 
 An ideal candidate would be a leader with vision and a proven record of leading successful sales operations on field or in Digital Sales of reasonable size and possess the ability to turn findings into executable plans. The candidate must also be an encouraging leader capable of building, developing &amp; encouraging a high-performing team.
 
 
 What you will do:
 
 
 As a Leader:
 
 
 <ul>
 <li>
 Leading the team by coaching mentoring &amp; motivating the team with a high level of EQ &amp; becoming a trusted leader for the team.
 </li>
 <li>
 Should be a great teammate, as the Digital Sellers use other teams for their own success.
 </li>
 <li>
 Driving the highest level of performance from the team at the same time role modelling &amp; instilling Adobe values in the team.
 </li>
 <li>
 Building knowledge of Adobe products and services &ndash; their features, benefits, prices, and additional services.
 </li>
 <li>
 Developing ways to coach the team to identify customer needs and pitch the relevant product benefits to complete a sale.
 </li>
 <li>
 Working with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns and marketing leads. Analyze business goals, customer &amp; agent data &amp; daily reports to find areas of continuous improvement.
 
 
 </li>
 </ul>
 As Sales Professional:
 
 
 <ul>
 <li>
 The Adobe TSM will lead a set of sellers and will be accountable to help identify, drive &amp; close revenue from existing Adobe Direct customers.
 </li>
 <li>
 Will own the &ldquo;more connect per seller&rdquo; and &ldquo;more per connect&rdquo; ICX philosophy.
 </li>
 <li>
 Will develop account penetration strategies, identifying business opportunities by creating and implementing campaigns (phone/email)
 </li>
 <li>
 You will help consolidate feedback from team, to identify and gather customer journeys and present / implement proposals to nudge the stalled ones.
 </li>
 <li>
 Streamline sales processes, improve efficiency, and lead pipeline oversight, forecasting, and sales behaviors for achieving the future state.
 </li>
 <li>
 You will monitor, coach, and develop ways to coach the team to identify customer needs and pitch the relevant product benefits to complete a sale.
 </li>
 <li>
 You will accomplish ICX human resource objectives by recruiting, selecting, orienting, training, assigning, mentor, counselling, and improvement plans for employees; communicating job expectations; monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions.
 </li>
 <li>
 You will maintain a daily cadence of leads/ CTA touched; opportunities created and transactions.
 </li>
 <li>
 Define and Achieve Weekly, Monthly &amp; Quarterly targets both on the input &amp; Output parameters.
 
 
 </li>
 </ul>
 What you need to succeed
 
 
 <ul>
 <li>
 Demonstrated success in previous experiences with ability to define, refine and implement successful sales processes, procedures and policies that get results and the bottom line.
 </li>
 <li>
 Possess capabilities to successfully lead the team virtually, given that we are a remote sales team.
 </li>
 <li>
 Demonstrated ability to be a quick learner.
 </li>
 <li>
 Should know how to motivate and lead the team to build skills on new Adobe Solutions
 </li>
 <li>
 Ability to compile &amp; analyze complex data, translate the results into actionable outcomes and present in digestible form to the entire organization.
 </li>
 <li>
 Willingness to work across shifts.
 </li>
 <li>
 Advanced knowledge of Sales Operations, Technology used in Digital sales.
 </li>
 <li>
 Thought leadership on Sales, Customer Success, and Subscription management.
 </li>
 <li>
 Postgraduate with demonstrated ability in Field Sales and/or Digital Sales
 </li>
 <li>
 Validated ability to inspire and motivate people, hire and train, coach new sales team members.
 </li>
 <li>
 Confirmed ability to communicate and present to management new insights, proposals and feedback to move the business forward.
 
 
 </li>
 </ul>
 Get to know the team
 
 
 ICX Sales
 
 
 ICX focuses on advancing innovative content and driving digital transformation of industries. It provides tools and services that enable individuals, small businesses, and enterprises to create, publish, promote, handle and monetize their content anywhere through the Adobe Creative Cloud and Document Cloud.
 
 
 Adobe&rsquo;s creative and document solutions are used by designers, photographers, filmmakers, content publishers, storytellers, UX designers, knowledge workers, consumers and more. Through our connected apps and services, customers have all the tools and assets required create and handle content across desktop and mobile devices.
 
 
 Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 
 
 Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
</div>

Mgr, Inside Sales

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