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operations support

VOLTRO By Falkenherz

Job Description: Operations &amp; Support (L2)Role OverviewThe Operations &amp; Support (L2) role is responsible for managing day-to-day technical operations while ensuring timely and SLA-compliant support delivery across customer accounts. This position bridges field operations and technical support by overseeing technicians, hardware lifecycle management, and advanced troubleshooting across both hardware and software platforms.The role requires strong hands-on knowledge of IoT hardware, telematics devices, SIM management, and in-depth understanding of FAMS platforms. The individual will act as the escalation point for L2 support issues and ensure smooth coordination between field teams, L3 technical teams, and account management.Key Responsibilities A. Operations Management<ul><li>Manage and coordinate on-field technicians and installation schedules</li><li>Oversee device installations, replacements, removals, and maintenance activities</li><li>Ensure quality control of field deployments and service standards</li><li>Manage SIM inventory, allocation, activation, and deactivation</li><li>Handle hardware procurement planning and stock management</li><li>Maintain accurate inventory records (devices, accessories, SIMs, etc.)</li><li>Perform hardware configuration and pre-deployment setup</li><li>Ensure proper documentation of installations and asset tagging</li><li>Manage customer account creation, device mapping, and configuration in FAMS platforms</li></ul>B. Technical Support (L2)<ul><li>Ensure SLA compliance for all assigned support tickets</li><li>Monitor and manage ticket queues (L1, L2, L3)</li><li>Perform advanced troubleshooting for hardware and software-related issues</li><li>Analyze recurring technical problems and propose corrective actions</li><li>Assign and prioritize tickets based on severity and business impact</li><li>Route tickets to L3, Account Managers, or other internal stakeholders as required</li><li>Provide technical guidance to L1 support team</li><li>Conduct root cause analysis for escalated incidents</li><li>Ensure proper ticket documentation and resolution notes</li></ul>Cross-Functional Coordination<ul><li>Coordinate with Account Managers on customer-related escalations</li><li>Liaise with Procurement for hardware and SIM requirements</li><li>Work with Technical/L3 teams on complex system issues</li><li>Support finance/admin with asset reconciliation when required</li></ul>Required Skills &amp; Competencies<ul><li>Strong understanding of IoT / telematics hardware and installation processes</li><li>Good knowledge of SIM management and telecom coordination</li><li>Hands-on experience with hardware troubleshooting (GPS devices, sensors, trackers, etc.)</li><li>Strong software troubleshooting capabilities</li><li>Familiarity with SaaS platforms and ticketing systems</li><li>Ability to manage technicians and field teams</li><li>Strong analytical and problem-solving skills</li><li>Excellent organizational and coordination abilities</li><li>Ability to work under SLA-driven environments</li></ul>Experience &amp; Qualifications<ul><li>3&ndash;5 years of experience in technical operations or L2 support role</li><li>Experience in IoT, telematics, fleet management, or SaaS-based platforms preferred</li><li>Diploma or Bachelor&rsquo;s degree in Engineering, IT, or related field preferred</li></ul>Pay: Up to AED4,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in L1 support? </li><li>How many years of experience do you have in technical operations?</li><li>Are you currently based in the UAE?</li></ul>Work Location: In person

Operations & Support (L2) Specialist

PulseMediaNL (APAC REGION)

<div>
 Position Overview
 
 
 We are seeking a motivated and detail-oriented Entry-Level Administrative Assistant to support remote operational activities across teams serving the MENA region and broader markets, including the UAE, Qatar, and Saudi Arabia. This fully remote opportunity is ideal for individuals who thrive in structured environments, value organization, and are comfortable managing responsibilities independently while maintaining high standards of accuracy.
 
 
 In this role, you will contribute directly to the efficiency of daily business operations by ensuring administrative systems remain organized, updated, and aligned with established internal procedures. Your work will support cross-regional coordination by maintaining accurate records, tracking workflows, and preserving documentation standards. Strong organizational habits, consistency, and reliability are essential for success.
 
 
 This position is well suited for candidates beginning their professional journey in administrative support, remote coordination, or operational assistance. Prior experience is welcomed but not required. Comprehensive onboarding and clear process documentation will be provided to ensure you understand expectations, tools, and workflow standards. Success in this role depends primarily on dependability, attention to detail, and the ability to carefully follow structured procedures.
 
 
 
 Primary Responsibilities
 
 
 
 Administrative Record Maintenance
 
 
 You will manage and update structured administrative records that support reporting and internal operations. This includes working daily with spreadsheets in Google Sheets or Microsoft Excel, reviewing entries for completeness and formatting consistency, and correcting obvious discrepancies. Standardizing naming conventions, regional identifiers, and folder structures will be part of your routine responsibilities. You will also identify missing or unclear data and flag it appropriately for follow-up. Maintaining clean, accurate datasets is critical to supporting reliable reporting and operational decision-making.
 
 
 Workflow Coordination Support
 
 
 You will assist in organizing incoming requests and ensuring tasks are properly categorized within established internal systems. Responsibilities include routing assignments to appropriate team members, tracking task progress, and following up on incomplete or delayed items. Clear written communication will be necessary when clarifying instructions or requesting additional information. Your coordination efforts will help maintain transparency and accountability across distributed teams.
 
 
 Operational Tracking and Reporting
 
 
 Maintaining accurate trackers that reflect ongoing, completed, and pending work will be part of your daily workflow. You will log updates, document issues, and record items requiring further attention. Periodically, you may prepare brief summaries outlining task progress and outstanding items. Identifying recurring data inconsistencies or workflow inefficiencies and escalating them appropriately will contribute to continuous operational improvement.
 
 
 Scheduling and Administrative Coordination
 
 
 When required, you will provide light coordination support such as updating shared calendars, confirming availability, sending deadline reminders, and tracking onboarding steps or project milestones. Ensuring administrative timelines move forward smoothly will require careful organization and consistent follow-through.
 
 
 Documentation and Quality Standards
 
 
 A core component of this role is maintaining documentation integrity. You will review your work prior to submission to ensure alignment with internal formatting standards and procedural guidelines. Keeping shared folders organized and ensuring documentation remains accessible and consistently structured will help preserve operational efficiency. Adherence to standard operating procedures is expected at all times.
 
 
 Performance Expectations
 
 
 Successful candidates demonstrate high accuracy with minimal errors, steady daily productivity, and dependable task completion. You should be comfortable working independently in a remote setting while maintaining accountability. Clear written communication when encountering obstacles is essential. The ability to execute repetitive administrative processes with precision and consistency is critical to long-term success in this role.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Basic proficiency in Google Sheets or Microsoft Excel
 </li>
 <li>
 Strong written communication skills
 </li>
 <li>
 High attention to detail and organizational discipline
 </li>
 <li>
 Ability to carefully follow structured written instructions
 </li>
 <li>
 Comfortable working independently in a remote environment
 </li>
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 Reliable internet connection and appropriate home workspace setup
 
 
 </li>
 </ul>
 This is an entry-level role, and structured training will be provided.
 
 
 Work Structure
 
 
 This is a fully remote position supporting regional teams across the MENA region, including the UAE, Qatar, and Saudi Arabia. Flexible scheduling options may be available; however, consistency and reliability are required. Both full-time and part-time arrangements may be considered based on operational needs.
 
 
 Growth Opportunities
 
 
 This role provides hands-on exposure to administrative systems, workflow coordination, operational tracking, and remote collaboration. High-performing team members may progress into advanced positions such as Senior Administrative Assistant, Operations Coordinator, Quality Support Specialist, Workflow Analyst, Team Lead, or Operations Supervisor. We prioritize internal development and recognize individuals who demonstrate initiative, consistency, and strong organizational capabilities.
 
 
 Ideal Candidate
 
 
 You prefer structured environments and take pride in maintaining organized systems. You enjoy working with data, tracking progress, and ensuring tasks are completed accurately and on schedule. You value reliability and contribute effectively behind the scenes to enhance team efficiency. If you are seeking a long-term remote administrative career path with advancement potential, this role offers a strong foundation.
 
 
 Core Skills
 
 
 Entry-Level Administrative Assistant, Remote Operations Support, Work-from-Home Administrative Role, Data Entry, Spreadsheet Management, Task Tracking, Workflow Coordination, Business Operations Support, Virtual Administrative Assistant, Remote Entry-Level Opportunity
 
 
 If you are dependable, detail-oriented, and eager to build a career in remote administrative operations, we encourage you to apply.
</div>

Entry-Level Remote Operations & Office Support

Abiya industries

<ul><li>Provide hands-on assistance in day-to-day factory operations.</li><li>Prepare, organize, and dispatch materials in line with work orders, coordinating closely with the Factory Manager, Project Manager, and Site Managers.</li><li>Inspect materials to ensure correct quantities, specifications, and basic quality standards before packing and loading.</li><li>Oversee proper packing and loading procedures and ensure delivery documents are accurately handed over to drivers.</li><li>Liaise with drivers, warehouse personnel, and the procurement team to facilitate timely and efficient material movement.</li><li>Transport the Factory Manager and staff members as required.</li><li>Handle urgent deliveries and support additional operational tasks when needed.</li></ul>Requirements<ul><li>Must hold a valid light vehicle driving license.</li><li>Prior experience in factory operations, logistics, or a related field is an advantage.</li><li>Physically fit, responsible, and proactive.</li><li>Flexible and willing to undertake both operational support and driving responsibilities.</li></ul>Job Type: Full-time

Warehouse Assistant

ZRC International FZCO

CompanyZRC International (ZRCI) is a specialist business consulting firm delivering Governance, Risk &amp; Compliance (GRC), Transformation and AI-enabled advisory services. We support organisations navigating complex regulatory environments and large-scale transformation programmes through pragmatic, technology-enabled solutions.Our expertise spans Cyber Security, AI Governance &amp; Compliance, SOX (Sarbanes-Oxley), Business and IT Controls Transformation (including SAP S/4HANA and Oracle Fusion), Controls Optimisation, Internal Audit, ESG, IPO Governance Readiness and regulatory compliance.Founded in 2023, ZRCI was established as a strategic extension of our UK-headquartered affiliate, ZR Consultants, supporting our continued growth across the UAE and wider region. As a fast-growing consultancy, we pride ourselves on delivering high-quality, commercially focused solutions with agility and professionalism.To learn more, please visit www.zrc.ae.Role OverviewWork type: Full timeLocation: Hybrid &ndash; Dubai or Abu DhabiWe are seeking a dynamic and highly organised Business Operations Executive to play a pivotal role at the centre of our growing consultancy. Working closely with senior leadership, this position combines executive support, business development coordination, marketing delivery and operational oversight.You will help drive commercial growth initiatives, strengthen ZRC&rsquo;s brand presence and ensure the smooth day-to-day running of internal operations. This is a highly varied role suited to someone proactive, detail-oriented and comfortable working within a fast-paced, high-performance consulting environment.This opportunity is ideal for someone who enjoys autonomy, thrives in a &ldquo;roll-up-your-sleeves&rdquo; culture and wants to make a tangible impact within a scaling advisory firm.To apply, candidates must demonstrate prior experience within the management consulting, Governance or professional services sector. While the role spans a broad range of responsibilities, we encourage applications from candidates who may not meet every requirement but bring strong potential and initiative.Key ResponsibilitiesExecutive &amp; Operational Support&middot; Manage senior leadership diaries, inboxes and scheduling of internal and external meetings.&middot; Coordinate complex travel logistics including flights, visas, accommodation and executive arrangements.&middot; Support core business operations including document management, expense tracking, supplier coordination and award submissions.&middot; Maintain accurate timesheets using MyHours.&middot; Prepare high-quality presentations, proposals and professional documentation.&middot; Provide flexible operational support across evolving business needs.Business Development &amp; Marketing&middot; Conduct market and prospect research to support strategic client targeting.&middot; Identify key stakeholders and assist with outreach activities using tools such as Apollo.&middot; Maintain and update company profiles across supplier portals and procurement platforms.&middot; Monitor supplier portals for opportunities and coordinate registrations.&middot; Prepare weekly commercial and operational reporting packs for senior management.&middot; Support development of targeted marketing campaigns aimed at blue-chip organisations.&middot; Create and maintain professional client-facing proposals and presentation materials.&middot; Manage digital content across LinkedIn, X and the company website.&middot; Maintain and continuously update the website to ensure accuracy and brand consistency.&middot; Plan and execute content calendars aligned with business objectives.&middot; Design branded visual assets using Canva.&middot; Support brand growth through consistent and engaging digital storytelling.&middot; Arrange meetings and coordinate follow-ups with prospective clients.Recruitment &amp; Talent Coordination&middot; Support the end-to-end recruitment lifecycle including advertising roles, screening applicants and coordinating interviews.&middot; Maintain recruitment trackers and candidate records.&middot; Manage candidate pipelines via platforms such as Indeed.&middot; Format CVs and prepare professional candidate profiles for client submissions.Skills &amp; Qualifications&middot; Exceptional written and verbal English communication skills.&middot; Demonstrable experience supporting senior stakeholders within consulting or professional services.&middot; Strong proficiency in Microsoft Outlook, Word, Excel and PowerPoint.&middot; Confident using Canva and digital content tools.&middot; Highly organised with strong multitasking and prioritisation skills.&middot; Able to work independently, take ownership and manage competing priorities.&middot; Professional, discreet and trustworthy when handling confidential information.&middot; Experience within a high-growth consultancy or advisory environment is advantageous.&middot; Willingness to undergo enhanced background checks where required.We kindly request that recruitment agencies do not contact us regarding this role.Equal OpportunitiesAs a proud Ethnic Minority-Owned business, ZRC International is committed to diversity, inclusion and equal opportunity. We welcome applications from candidates of all backgrounds and believe that diverse perspectives strengthen our organisation and the value we deliver to clients.Job Type: Full-timePay: AED2,500.00 - AED4,500.00 per monthApplication Question(s):<ul><li>Do you have experience creating presentations, marketing materials or branded content using Canva or similar tools?</li><li>Do you have experience updating or managing company websites (e.g., WordPress or similar CMS platforms)?</li><li>This role requires strong organisation and multitasking. Please briefly describe a role where you supported senior stakeholders across multiple priorities?</li><li>Tell us about a time you supported client growth or business development initiatives within a consulting or professional services environment. What was your role?</li><li>What tools or processes have you used to manage recruitment workflows or candidate pipelines in previous roles?</li><li>Please indicate your current notice period or earliest available start date?</li><li>Please describe your experience working within management consulting, professional services and examples of where you have worked to deliver similar services to ZRC?</li><li>Please paste your full Linkedin Profile address here - thankyou! </li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Executive or Operations Support within professional services: 3 years (Required)</li><li>LinkedIn or Digital Content Management: 3 years (Required)</li><li>Business Development or Proposal Coordination: 3 years (Required)</li><li>Marketing or Digital Content Creation: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Business Operations Executive

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 What&rsquo;s on Your Plate?
 
 
 
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 Conduct on-ground rider audits to ensure compliance with hygiene, appearance, uniform, and behavior standards.
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 Manage crowd control during peak hours, promotional events, and high-traffic locations to ensure smooth operations.
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 Handle de-escalation between riders, vendors, and customers, providing quick, professional resolutions to prevent escalation of conflicts.
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 Support vendor relations by addressing operational challenges, acting as a liaison for smoother processes.
 </li>
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 Provide real-time updates on on-ground issues to relevant internal teams for swift resolution.
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 Deliver safety training refreshers and updates to riders, ensuring alignment with company guidelines.
 </li>
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 Participate in special projects aimed at operational improvement, rider experience enhancement, or safety campaigns.
 
 
 </li>
 </ul>
 
 What Did We Order?
 
 
 
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 Experience working in delivery, operations, or rider checks is a plus.
 </li>
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 Valid motorbike license in the UAE is required.
 </li>
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 Able to speak clearly and deal with people in a polite and professional way.
 </li>
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 Can handle difficult situations calmly and help solve problems on-ground.
 </li>
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 Can speak and understand English; other languages like Arabic, Hindi, or Urdu are a bonus.
 </li>
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 Capable of supporting on-ground operations during peak hours.
 </li>
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 Responsible and careful when doing checks and following company rules.
 </li>
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 Knows basic safety and hygiene rules (good to have, but not a must).
 </li>
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 Ready to work shifts, weekends, and outside in all weather.
 </li>
 </ul>
</div>

Rider Quality Support (t-Patroller)

Milele

<div>
 The Customer Service Executive &ndash; Car Rental acts as the primary liaison between the rental sales team and the operations team on the ground. This role ensures smooth communication, seamless execution of rental contracts, and high-quality service delivery to customers. The position supports operational efficiency and fills gaps during team absences, ensuring uninterrupted rental operations.
 
 
 
 Your Responsibilities
 
 
 
 
 Customer Interaction &amp; Service
 
 
 
 Assist customers with rental inquiries, bookings, and contract clarifications.
 
 
 Provide accurate information regarding vehicle availability, pricing, and policies.
 
 
 Handle customer complaints or concerns promptly and professionally.
 
 
 
 Rental Operations Support
 
 
 
 Act as a bridge between the rental sales team (Pakistan) and on-ground operations team.
 
 
 Execute rental contracts, including data entry, verification, and follow-ups.
 
 
 Ensure timely delivery and collection of vehicles, maintaining accurate records.
 
 
 
 Sales Support &amp; Coordination
 
 
 
 Assist the rental sales team in achieving targets by providing operational support.
 
 
 Follow up on pending contracts, approvals, and payments.
 
 
 Coordinate with other departments to resolve operational issues or delays.
 
 
 
 Data Management &amp; Reporting
 
 
 
 Maintain accurate rental records and reports.
 
 
 Prepare daily/weekly updates for management on rental activities, pending issues, and customer feedback.
 
 
 
 Team Support &amp; Flexibility
 
 
 
 Cover responsibilities of other team members during absences, off days, or annual leave.
 
 
 Assist in ad hoc tasks assigned by the Rental Sales or Operations Manager.
 
 
 
 Skill Sets/Experience We Require
 
 
 
 Minimum high school diploma; Bachelor&rsquo;s degree preferred.
 
 
 Prior experience in car rental, customer service, or operations is a plus.
 
 
 Excellent communication skills in English; additional languages are an advantage.
 
 
 Strong organizational and multitasking abilities.
 
 
 Proficient in MS Office (Word, Excel, Outlook).
 
 
 Ability to work independently and as part of a team.
</div>

Customer Service Executive - Car Rental

Bayut.com

<div>
 
 Bayut &amp; dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.
 
 
 As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As the HR Administrator, your primary focus is to support the HR Operations team with a primary focus on visa processing, medical administration and monthly payroll.
 
 
 
 In this role, you will:
 
 
 
 
 Visa Management
 
 
 <ul>
 <li>
 Primary Administrator/Point of Contact for Freezone visa applications and renewals;
 </li>
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 Coordinate and manage the process of the visa applications for local and international hires;
 </li>
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 Support the relocation process for international hires by providing fully comprehensive visa-related support and guidance;
 </li>
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 Monitor visa expiration dates and initiate renewals in a timely manner;.
 </li>
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 Coordinate with SHR advisors and assist in processing visa cancellation documentation as per UAE labour law;
 </li>
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 Liaise with government authorities and external bodies as required;
 </li>
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 Stay updated on changes in visa regulations to ensure ongoing compliance;
 </li>
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 Provide support to Company PRO with other mainland visa activities
 </li>
 </ul>
 
 
 Group Medical Insurance
 
 
 <ul>
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 Primary Administrator/Point of Contact for the Group Medical Insurance scheme;
 </li>
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 Manage enrolments and deletions of employees and employee dependents in a timely manner;
 </li>
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 Serve as the main point of contact for employee medical insurance enquiries and issues, ensuring they are dealt with promptly;
 </li>
 <li>
 Request letters from the insurance broker on the Employee's behalf;
 </li>
 <li>
 Collaborate closely with the insurance broker to obtain pre-approvals and streamline the processing of claims;
 </li>
 <li>
 Verify medical insurance invoices and coordinate payment with the Finance department
 </li>
 </ul>
 
 
 Payroll
 
 
 <ul>
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 Provide ongoing support to the UAE Payroll Specialist and act as Payroll Specialist in their absence;
 </li>
 <li>
 Maintain accurate payroll records and process earnings and deductions efficiently;
 </li>
 <li>
 Address payroll-related inquiries and discrepancies promptly and professionally;
 </li>
 <li>
 Ensure timely and accurate payment to employees
 </li>
 </ul>
 
 
 Other Responsibilities
 
 
 <ul>
 <li>
 Adhere to a 24/48-hour response time for various documentation requests, including, but not limited to, salary certificates, NOCs, and salary transfer letters;
 </li>
 <li>
 Generate Employment Contracts for signature from relevant parties;
 </li>
 <li>
 Provide monthly reports to the Finance department, including closing expenses &amp; reimbursements;
 </li>
 <li>
 Maintain accurate records in BambooHR and file and archive documents systematically, ensuring proper organisation and accessibility;
 </li>
 <li>
 Adhoc reporting requests as and when required.
 </li>
 
 
 
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Graduate Degree or diploma in HR (Optional)
 </li>
 </ul>
 <ul>
 <li>
 3 - 5 years of experience in HR function
 </li>
 <li>
 Administrative experience in medium to large companies
 </li>
 <li>
 Knowledge of HR systems and processes
 </li>
 <li>
 Proficient in GSuite
 </li>
 <li>
 BambooHR &amp; Sage experience preferable
 </li>
 <li>
 Exceptional timekeeping and planning skills
 </li>
 <li>
 Highly proficient in spoken and written English
 </li>
 <li>
 Strong communication skills to work with all levels of seniority internally &amp; externally
 </li>
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 Excellent coordination and organisation skills
 </li>
 <li>
 Ability to prioritise work requirements
 </li>
 <li>
 Highly motivated, professional, creative, proactive, and able to work independently and cooperatively in a diverse group
 </li>
 <li>
 Hands-on attitude and the ability to thrive in a fast-paced environment
 </li>
 <li>
 Take pride in your work and have fun doing it
 </li>
 <li>
 Must display resilience and a focus on continuous improvement
 </li>
 <li>
 A proactive approach to finding solutions
 </li>
 
 
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Multicultural environment with over 50 different nationalities
 </li>
 <li>
 Competitive Tax-free Salary
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Annual Air Ticket Allowance
 </li>
 <li>
 Employee discounts at multiple vendors across the emirates
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development
 </li>
 </ul>
 
 Bayut &amp; dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
 
 #UAEBayut
 
</div>

HR Administrator

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