business development manager Jobs in Dubai

business development manager

sales manager

account manager

procurement officer

project manager

order management specialist

PRECISION GROUP

<div><div>JOB CONTENT 
Manage end-to-end customer order fulfillment for rigid plastic packaging products by working closely with customers and internal stakeholders including Sales, Production, Planning, Quality, Logistics, and Finance to ensure accurate order processing, timely delivery, and high customer satisfaction in line with company policies, SLAs, and quality standards. Act as the primary link between customers and internal manufacturing teams to ensure seamless order execution, effective issue resolution, and continuous service improvement. 
<div></div> 
FUNCTIONAL RESPONSIBILITIES 
Order Management &amp; Customer Fulfillment 
<ul><li>Manage the complete order-to-delivery lifecycle including order entry, validation, processing, tracking, and fulfillment. 
</li>
<li>Ensure timely and accurate booking of customer purchase orders in ERP systems in line with agreed service timelines. 
</li>
<li>Monitor order status, production progress, and delivery schedules to ensure on-time fulfillment. 
</li>
<li>Coordinate with Production Planning and Logistics team to ensure availability of finished goods and readiness for dispatch. 
</li>
<li>Communicate order confirmations, changes, delays, and dispatch details to customers proactively. 
</li>
<li>Manage customer requirements related to product specifications, packaging, lead times, and delivery schedules. 
</li>
<li>Support export/local shipment documentation where applicable.</li> 
</ul>Customer Relationship &amp; Service Excellence 
<ul><li>Serve as the primary contact for customers on order status, delivery timelines, product availability, and service requests. 
</li>
<li>Maintain strong working relationships with key customers to ensure service excellence and business continuity. 
</li>
<li>Respond to customer inquiries, complaints, and service issues within defined SLAs. 
</li>
<li>Coordinate cross-functional resolution of customer concerns related to quality, delivery, or documentation. 
</li>
<li>Conduct periodic customer satisfaction surveys and maintain customer feedback records.</li> 
</ul>Production &amp; Demand Coordination 
<ul><li>Work closely with Sales to capture customer forecasts and demand requirements. 
</li>
<li>Coordinate with Production Planning to ensure alignment between customer demand and manufacturing capacity. 
</li>
<li>Monitor forecast accuracy and support demand planning activities. 
</li>
<li>Assist in managing order prioritization and delivery commitments based on production schedules.</li> 
</ul>Quality &amp; Compliance Support 
<ul><li>Coordinate with Quality Assurance to ensure timely issuance of required documentation (e.g., COA, product compliance documents, specifications). 
</li>
<li>Support customer complaint investigations and corrective action follow-ups. 
</li>
<li>Ensure compliance with company quality, food safety (where applicable), and regulatory standards relevant to packaging manufacturing. 
</li>
<li>Maintain full traceability of customer orders, documentation, and records. To ensure that all processes, procedures and activities meet and match those as laid down under company ISO and management procedures.</li> 
</ul>Logistics &amp; Dispatch Coordination 
<ul><li>Coordinate with Logistics for shipment planning, dispatch schedules, and delivery tracking. 
</li>
<li>Ensure accurate dispatch documentation and customer communication. 
</li>
<li>Monitor delivery performance and escalate risks affecting customer commitments.</li> 
</ul>Data Management &amp; Reporting 
<ul><li>Maintain accurate customer, order, and service data in ERP systems. 
</li>
<li>Generate reports on order fulfillment performance, service levels, and customer complaints. 
</li>
<li>Monitor service performance metrics including on-time delivery, order accuracy, complaint resolution timelines, and customer satisfaction levels to ensure service excellence and continuous improvement.</li> 
</ul>Process Compliance &amp; Continuous Improvement 
 <ul><li>Ensure adherence and compliance to SOPs, Safety, Quality, Food Safety and Environment requirements as specified in the global QHSE Management System with strict adherence to ISO and local regulatory authority 
</li>
<li>Participate in process improvement initiatives related to customer service and supply chain operations. 
</li>
<li>Identify service gaps and recommend process enhancements to improve efficiency and customer experience. 
</li>
<li>Stay updated with developments in customer service tools, ERP/CRM systems, and manufacturing service practices. 
</li>
<li>Perform any other job(s) / task(s) assigned by the Manager to accomplish department objectives.</li></ul></div></div>

Specialist - Customer Fulfillment

Precision Group

<div>
 
 
 JOB CONTENT
 
 
 
 
 Manage end-to-end customer order fulfillment for rigid plastic packaging products by working closely with customers and internal stakeholders including Sales, Production, Planning, Quality, Logistics, and Finance to ensure accurate order processing, timely delivery, and high customer satisfaction in line with company policies, SLAs, and quality standards. Act as the primary link between customers and internal manufacturing teams to ensure seamless order execution, effective issue resolution, and continuous service improvement.
 
 
 
 
 
 FUNCTIONAL RESPONSIBILITIES
 
 
 
 
 
 Order Management &amp; Customer Fulfillment
 
 
 
 <ul>
 <li>
 Manage the complete order-to-delivery lifecycle including order entry, validation, processing, tracking, and fulfillment.
 
 </li>
 <li>
 Ensure timely and accurate booking of customer purchase orders in ERP systems in line with agreed service timelines.
 
 </li>
 <li>
 Monitor order status, production progress, and delivery schedules to ensure on-time fulfillment.
 
 </li>
 <li>
 Coordinate with Production Planning and Logistics team to ensure availability of finished goods and readiness for dispatch.
 
 </li>
 <li>
 Communicate order confirmations, changes, delays, and dispatch details to customers proactively.
 
 </li>
 <li>
 Manage customer requirements related to product specifications, packaging, lead times, and delivery schedules.
 
 </li>
 <li>
 Support export/local shipment documentation where applicable.
 
 </li>
 </ul>
 
 
 Customer Relationship &amp; Service Excellence
 
 
 
 <ul>
 <li>
 Serve as the primary contact for customers on order status, delivery timelines, product availability, and service requests.
 
 </li>
 <li>
 Maintain strong working relationships with key customers to ensure service excellence and business continuity.
 
 </li>
 <li>
 Respond to customer inquiries, complaints, and service issues within defined SLAs.
 
 </li>
 <li>
 Coordinate cross-functional resolution of customer concerns related to quality, delivery, or documentation.
 
 </li>
 <li>
 Conduct periodic customer satisfaction surveys and maintain customer feedback records.
 
 </li>
 </ul>
 
 
 Production &amp; Demand Coordination
 
 
 
 <ul>
 <li>
 Work closely with Sales to capture customer forecasts and demand requirements.
 
 </li>
 <li>
 Coordinate with Production Planning to ensure alignment between customer demand and manufacturing capacity.
 
 </li>
 <li>
 Monitor forecast accuracy and support demand planning activities.
 
 </li>
 <li>
 Assist in managing order prioritization and delivery commitments based on production schedules.
 
 </li>
 </ul>
 
 
 Quality &amp; Compliance Support
 
 
 
 <ul>
 <li>
 Coordinate with Quality Assurance to ensure timely issuance of required documentation (e.g., COA, product compliance documents, specifications).
 
 </li>
 <li>
 Support customer complaint investigations and corrective action follow-ups.
 
 </li>
 <li>
 Ensure compliance with company quality, food safety (where applicable), and regulatory standards relevant to packaging manufacturing.
 
 </li>
 <li>
 Maintain full traceability of customer orders, documentation, and records. To ensure that all processes, procedures and activities meet and match those as laid down under company ISO and management procedures.
 
 </li>
 </ul>
 
 
 Logistics &amp; Dispatch Coordination
 
 
 
 <ul>
 <li>
 Coordinate with Logistics for shipment planning, dispatch schedules, and delivery tracking.
 
 </li>
 <li>
 Ensure accurate dispatch documentation and customer communication.
 
 </li>
 <li>
 Monitor delivery performance and escalate risks affecting customer commitments.
 
 </li>
 </ul>
 
 
 Data Management &amp; Reporting
 
 
 
 <ul>
 <li>
 Maintain accurate customer, order, and service data in ERP systems.
 
 </li>
 <li>
 Generate reports on order fulfillment performance, service levels, and customer complaints.
 
 </li>
 <li>
 Monitor service performance metrics including on-time delivery, order accuracy, complaint resolution timelines, and customer satisfaction levels to ensure service excellence and continuous improvement.
 
 
 
 </li>
 </ul>
 
 
 Process Compliance &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Ensure adherence and compliance to SOPs, Safety, Quality, Food Safety and Environment requirements as specified in the global QHSE Management System with strict adherence to ISO and local regulatory authority
 
 </li>
 <li>
 Participate in process improvement initiatives related to customer service and supply chain operations.
 
 </li>
 <li>
 Identify service gaps and recommend process enhancements to improve efficiency and customer experience.
 
 </li>
 <li>
 Stay updated with developments in customer service tools, ERP/CRM systems, and manufacturing service practices.
 
 </li>
 <li>
 Perform any other job(s) / task(s) assigned by the Manager to accomplish department objectives.
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 
 Education/ Qualifications
 
 
 
 
 &middot; Bachelor&rsquo;s Degree in Business Administration, Supply Chain, Operations, or related field.
 
 
 
 
 
 
 
 Experience
 
 
 
 
 &middot; Min. 5-8 years of experience in Customer Service / Order Fulfillment / Customer Operations in Manufacturing / FMCG / industrial products
 
 
 
 
 
 
 
 Functional Skills &amp; Specific Knowledge
 
 
 
 
 &middot; Strong knowledge of order management and customer fulfillment processes in manufacturing
 
 
 
 &middot; Experience working with ERP systems (SAP, Oracle, Microsoft Dynamics, etc.)
 
 
 
 &middot; Understanding of production planning / MRP processes (preferred)
 
 
 
 &middot; Strong coordination and stakeholder management skills
 
 
 
 &middot; Good command on MS Office applications
 
 
 
 &middot; Strong problem-solving and customer issue resolution capability
 
 
 
 &middot; Ability to manage multiple priorities and meet service deadlines
 
 
 
 &middot; Proven track record in problem solving and reducing customer complaints and meeting SLA&rsquo;s
 
 
 
 
 
</div>

Confidential Jobs

<div>
 
 
 Wholesale Operations Coordinator/Account Executive &ndash; MEA &amp; CIS
 
 
 
 Are you passionate about customer experience, operations, and driving seamless wholesale execution across multiple markets?
 
 
 We are looking for a
 
 Wholesale Operations Coordinator
 
 to join our team, supporting
 
 MEA &amp; CIS markets
 
 , ensuring excellence across the full customer journey&mdash;from order placement to delivery and beyond.
 
 
 
 Your Role
 
 
 
 As a key point of contact for both customers and internal teams, you will own and manage the
 
 end-to-end wholesale operations process
 
 , ensuring accuracy, efficiency, and exceptional service.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer &amp; Order Ownership
 
 
 <ul>
 <li>
 Manage the full customer journey: catalogue sharing, order placement, delivery, invoicing, and issue resolution
 </li>
 <li>
 Act as the go-to person for customers and internal stakeholders across wholesale operations
 </li>
 <li>
 Maintain strong relationships and ensure consistent communication
 </li>
 </ul>
 
 
 Sell-In &amp; Order Execution
 
 
 <ul>
 <li>
 Share catalogues, pricing, and delivery timelines
 </li>
 <li>
 Collect and validate seasonal orders within deadlines
 </li>
 <li>
 Ensure accuracy and completeness of all customer orders
 </li>
 </ul>
 
 
 Order Management
 
 
 <ul>
 <li>
 Process and maintain accurate order entries in the system
 </li>
 <li>
 Validate orders against stock availability and commercial terms
 </li>
 <li>
 Handle amendments, cancellations, claims, and returns efficiently
 </li>
 </ul>
 
 
 Logistics &amp; Delivery Coordination
 
 
 <ul>
 <li>
 Track orders from placement to final delivery
 </li>
 <li>
 Coordinate with logistics, planning, and operations teams
 </li>
 <li>
 Ensure all shipping documentation is accurate and compliant
 </li>
 <li>
 Proactively resolve delays, shortages, and discrepancies
 </li>
 </ul>
 
 
 Sales Support &amp; Analysis
 
 
 <ul>
 <li>
 Monitor sell-through performance
 </li>
 <li>
 Identify replenishment opportunities
 </li>
 <li>
 Support top-up orders and highlight sales risks
 </li>
 </ul>
 
 
 Customer Management
 
 
 <ul>
 <li>
 Own relationships across multiple markets including
 
 CIS, GCC, Africa, and T&uuml;rkiye
 
 </li>
 <li>
 Coordinate cross-functionally with sales, finance, and operations
 </li>
 <li>
 Follow up on accounts receivable and overdue balances
 </li>
 </ul>
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 
 Experience:
 
 3&ndash;5+ years in wholesale operations, order management, or customer service
 </li>
 <li>
 Strong background in
 
 order processing, logistics, and customer coordination
 
 </li>
 <li>
 Exposure to
 
 CIS markets
 
 is a strong advantage
 </li>
 <li>
 Knowledge of
 
 import/export regulations, Incoterms, and compliance (EAC, DoC)
 
 is a plus
 </li>
 <li>
 Experience with
 
 SAP
 
 or similar systems
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong attention to detail and organizational skills
 </li>
 <li>
 Excellent communication and stakeholder management
 </li>
 <li>
 Ability to manage multiple markets and priorities
 </li>
 <li>
 Problem-solving mindset with a proactive approach
 </li>
 </ul>
 
 
 Languages
 
 
 <ul>
 <li>
 Fluent in
 
 English
 
 </li>
 <li>
 
 Russian
 
 is a a must.
 </li>
 </ul>
 
 
 Why Join Us?
 
 
 
 You will be part of a
 
 dynamic, international environment
 
 , gaining exposure across multiple regions and playing a key role in driving operational excellence and customer satisfaction.
 
</div>

Wholesale Account Executive

Schneider Electric

<div>Job Description:

Who are we and what we stand for?
Our purpose and mission are what guides us and represents our promise to all our stakeholders &ndash; customers, partners, employees, influencers, shareholders, and communities.
Schneider&rsquo;s purpose is to create Impact by empowering all to make the most of our energy and resources, bridging progress and sustainability for all. At Schneider, we call this Life Is On.
Our mission is to be the trusted partner in Sustainability and Efficiency.
Our renewed purpose highlights our commitment to create lasting impact while maintaining our promise to make the most of our energy and resources bridging progress and sustainability for all.
Our updated mission continues to reinforce our value of strong partnerships, where trust is needed above all. 
Your Role &ndash; Magic happens when you bring great people together!<ul><li>
Streamlined Order Management - Synchronized efforts with Procurement, Sales, Finance, Transportation, and Warehouse teams to enhance customer order management.</li><li>
Customer case management - Understands basic concepts and processes for order processing cycle, customer chargebacks. Understands and adheres to procedures for managing and resolving logistics customer requests on due time with the relevant actors</li><li>
Focus on Customer - Develops a good understanding of customers&rsquo; requirements. Regularly seeks and listens to customer feedbacks. Conveys the importance of resolving customer problems to key individuals. Find constructive ways to share our constraints with customers.</li><li>
Order Flow Facilitation - Facilitated seamless order flow by interfacing with Sales, Operations, and various functional groups to meet processing metrics.</li><li>
Shipment Coordination - Managed shipments, adhered to daily delivery schedules, and accurately updated BOLs (Bills of Lading) with dates and routing details.</li><li>
Customer Satisfaction - Enhanced customer satisfaction and retention through proactive collaboration with the Sales team.</li></ul>
(External) English Qualifications:

About You<ul><li>
Bachelor&rsquo;s degree in engineering, business informatics, supply chain or similar</li><li>
Experience 0-3 years of Experience</li><li>
Experience with MS Office</li><li>
Good Communication</li><li>
Team Player</li><li>
Good working knowledge on ERP (SAP), CRM &ndash; Salesforce.</li><li>
Basic knowledge in Power BI, Tableau.</li></ul><div></div><div> 
Let us learn about you! Apply today.</div>
(External) English Company Boiler Plate:<div></div> 
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values &ndash; Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork &ndash; starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric &ndash; apply today!
&euro;36 billion global revenue 
+13% organic growth 
150 000+ employees in 100+ countries 
#1 on the Global 100 World&rsquo;s most sustainable corporations<div></div><div> 
You must submit an online application to be considered for any position with us. This position will be posted until filled.</div><div></div><div> 
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and &lsquo;inclusion&rsquo; is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.</div><div> 
</div><div>At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here 
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.</div></div><div></div>

Order Processing Officer

IMPETUS EXECUTIVE

<div>
 
 
 About the Company
 
 
 
 Our Clientthe iconic Spanish footwear brand founded in 1975, with over 400 stores across 40+ countries. We are building the regional team in Dubai to support a growing portfolio of retail stores across the UAE, with new openings underway.
 
 
 
 
 
 
 About the Role
 
 
 
 You will own the end-to-end online order journey for GCC e-commerce operations &mdash; from the moment an order lands in the system to the moment it reaches the customer's door.
 
 
 
 
 
 
 What You Will Do
 
 
 <ul>
 <li>
 Monitor and manage all incoming orders from the web site for the GCC region through the ERP system (Nebim V3)
 </li>
 <li>
 Coordinate daily with our 3PL warehouse partner for order fulfilment &mdash; picking, packing, and dispatch
 </li>
 <li>
 Manage last-mile delivery operations and track shipments to completion
 </li>
 <li>
 Handle customer inquiries, complaints, returns, and exchanges professionally and promptly
 </li>
 <li>
 Ensure accurate stock availability is reflected online by monitoring inventory levels and flagging discrepancies
 </li>
 <li>
 Prepare daily and weekly operational reports using Excel &mdash; orders, shipments, returns, and open issues
 </li>
 <li>
 Liaise with the brand's global e-commerce and customer service teams
 </li>
 <li>
 Identify process improvements to enhance order accuracy, delivery speed, and customer satisfaction
 </li>
 </ul>
 
 
 
 
 
 What We Are Looking For
 
 
 <ul>
 <li>
 2&ndash;3 years of experience in e-commerce operations, order management, or online retail &mdash; preferably in fashion, footwear, or lifestyle
 </li>
 <li>
 Strong proficiency in Microsoft Excel (pivot tables, VLOOKUP, reporting)
 </li>
 <li>
 Strong organisational skills and attention to detail
 </li>
 <li>
 Excellent written and spoken English; Arabic is a strong plus
 </li>
 <li>
 Experience with ERP/OMS systems; familiarity with Nebim or SAP is an advantage
 </li>
 <li>
 Comfortable coordinating across multiple stakeholders &mdash; warehouse, courier, brand HQ, customers
 </li>
 <li>
 Customer-first mindset with the ability to resolve issues calmly and efficiently
 </li>
 <li>
 Based in Dubai
 </li>
 </ul>
 
 
</div>

E-Commerce Operations Specialist

Exatech Computer Trading LLC

We are looking for a motivated and detail-oriented Noon Marketplace Specialist who can also support Amazon operations and assist with Shopify management when required. The ideal candidate should have experience in handling online marketplaces, product sourcing, IT &amp; electronics products, inventory management, customer support, and marketplace growth.Key Responsibilities:<ul><li>Manage daily operations of Noon marketplace account</li><li>Handle product listings, pricing, stock updates, and promotions on Noon</li><li>Support Amazon seller account operations including listings, inventory, and order processing</li><li>Assist with Shopify website management when required</li><li>Hunt and source trending and profitable IT &amp; electronics products from the local market</li><li>Coordinate with suppliers and purchase products once customer orders are received</li><li>Maintain good relationships with suppliers and distributors</li><li>Monitor marketplace performance and sales reports</li><li>Coordinate with warehouse/logistics team for smooth order fulfillment</li><li>Handle customer inquiries, returns, and complaints professionally</li><li>Optimize product titles, descriptions, keywords, and images for better visibility</li><li>Try to achieve positive customer ratings and reviews through good customer service and timely order management</li><li>Track inventory levels and avoid stock shortages</li><li>Process and monitor online orders, cancellations, and refunds</li><li>Ensure all marketplace accounts comply with platform policies</li><li>Assist in running online marketing campaigns and promotions</li><li>Maintain accurate records of sales, purchases, and inventory</li><li>Work towards achieving monthly sales and profit targets</li></ul>Requirements:<ul><li>Experience with Noon marketplace is mandatory</li><li>Knowledge of Amazon Seller Central is preferred</li><li>Basic understanding of Shopify is an advantage</li><li>Must have good knowledge of IT &amp; electronics products</li><li>Ability to source products and negotiate with suppliers</li><li>Knowledge of e-commerce operations and online marketplaces</li><li>Good communication and organizational skills</li><li>Ability to manage multiple tasks efficiently</li><li>Proficiency in Microsoft Excel and reporting</li><li>Strong attention to detail and problem-solving skills</li><li>Candidates with their own visa will be given priority</li></ul>Benefits:<ul><li>Competitive salary package</li><li>Commission/incentives will be provided upon achieving target profit and sales goals</li></ul>Preferred Skills:<ul><li>Experience in online product sourcing and procurement</li><li>Knowledge of inventory management and logistics coordination</li><li>Basic understanding of SEO for product listings</li></ul>Pay: AED1,500.00 - AED2,000.00 per monthApplication Question(s):<ul><li>Which company did you work for as an e-commerce specialist before?</li></ul>Experience:<ul><li>Ecommerce : 2 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>License/Certification:<ul><li>Own Visa (Preferred)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>Work Location: In person

Noon Marketplace Specialist / E-Commerce Executive

CBRE Excellerate

<div>
 <ul>
 <li>
 About the position The Technical Engineer is responsible for supervising the delivery of technical maintenance and hard services across assigned client sites, ensuring that locations are maintained and operated in line with the agreed maintenance strategy, client requirements, statutory obligations, and CBRE standards.
 </li>
 <li>
 Decision Making Authority
 
 
 </li>
 </ul>
 
 This Position Has The Authority To
 
 
 
 <ul>
 <li>
 Technical Maintenance Delivery
 
 
 </li>
 </ul>
 Supervise day-to-day technical maintenance and hard services activities across assigned client sites.
 
 
 Ensure planned preventive maintenance and reactive maintenance activities are completed safely, on time, and in accordance with the agreed service levels, KPIs, and client requirements.
 
 
 Support delivery of a cost-effective maintenance plan that protects assets, reduces business interruption risk, and supports a safe and comfortable working environment.
 
 
 Monitor workload, vendor capacity, site resources, and open technical issues, escalating concerns and recommending changes where required.
 
 
 <ul>
 <li>
 Technical Site Inspections &amp; Risk Management
 
 
 </li>
 </ul>
 Conduct regular technical site inspections to identify MEP, building services, operational, compliance, and asset condition risks.
 
 
 Identify defects, recurring faults, business-critical risks, and maintenance gaps, and recommend practical corrective actions or improvement plans.
 
 
 Support root-cause review of recurring technical failures and help drive preventative actions to reduce repeat issues and unnecessary invasive maintenance.
 
 
 Escalate critical technical risks, safety concerns, or potential service interruptions to the Facilities Manager / Account Lead.
 
 
 <ul>
 <li>
 Work Order &amp; Maintenance System Management
 
 
 </li>
 </ul>
 Monitor open work orders and ensure timely updates, evidence upload, escalation, and closure.
 
 
 Support the implementation and ongoing use of Chase or other CAFM / work order management systems.
 
 
 Ensure maintenance records, job cards, completion notes, service reports, photos, permits, and supporting evidence are accurately captured and maintained.
 
 
 Reduce reliance on manual Excel trackers by improving system-based reporting, visibility, and accountability.
 
 
 <ul>
 <li>
 Vendor, Subcontractor &amp; Service Partner Management
 
 
 </li>
 </ul>
 Coordinate with subcontractors, third-party vendors, and specialist service providers for planned, reactive, and small works activities.
 
 
 Monitor vendor performance, response times, quality of work, statutory compliance, and value for money.
 
 
 Validate completion of subcontractor works before closure, approval, or escalation.
 
 
 Support technical scoping, quotation review, and follow-through for remedial works, minor projects, relocations, equipment handling, and lifecycle-related improvements.
 
 
 Ensure service providers hold the required professional qualifications, permits, RAMS, licenses, and service documentation where applicable.
 
 
 <ul>
 <li>
 Compliance, HSSE &amp; Statutory Requirements
 
 
 </li>
 </ul>
 Ensure all technical works comply with statutory requirements, client standards, CBRE procedures, and site HSSE rules.
 
 
 Promote a strong safety culture and ensure unsafe practices, non-compliance, or flagrant violations are escalated appropriately.
 
 
 Support site teams with permits to work, RAMS, isolation requirements, compliance certificates, service records, and audit evidence.
 
 
 Assist with closure of technical, safety, and compliance-related findings.
 
 
 <ul>
 <li>
 Team Support, Training &amp; Continuous Improvement
 
 
 </li>
 </ul>
 Provide technical guidance and practical support to Facilities Coordinators, site teams, and vendors.
 
 
 Support competency reviews, identify technical training needs, and help uplift site-based maintenance capability.
 
 
 Share best practice and recommend improved maintenance techniques, operational controls, and service delivery solutions.
 
 
 Build strong working relationships with internal teams, clients, vendors, and support functions.
 
 
 <ul>
 <li>
 Reporting, Budget Awareness &amp; Client Support
 
 
 </li>
 </ul>
 Provide regular updates on technical issues, open works, risks, defects, PPM progress, reactive performance, and action plans.
 
 
 Support account leads with technical input for client meetings, operational reviews, business cases, and reporting packs.
 
 
 Provide technical input into monthly reports, budget variance commentary, discretionary spend visibility, and maintenance improvement recommendations where required.
 
 
 Perform other duties as reasonably assigned by the line manager.
 
 
 <ul>
 <li>
 Experience / Education Diploma, trade qualification, recognised apprenticeship, ONC / equivalent, or technical certification in Mechanical, Electrical, HVAC, Building Services, Facilities Management, or a related discipline. Minimum 5 years' experience in facilities management, building services, MEP, technical maintenance, or hard services delivery. Previous experience supervising technical teams, subcontractors, or specialist service providers is preferred. Experience in planned preventive maintenance, reactive maintenance, statutory compliance, asset management, and work order systems. Experience conducting technical site inspections and identifying MEP, building services, safety, and operational risks. Experience coordinating vendors, reviewing technical quotations, validating service reports, and following through on remedial works. Experience in a client-facing FM environment. Knowledge of HSE requirements, permits to work, RAMS, statutory compliance documentation, and audit evidence is preferred.
 </li>
 <li>
 Skills Required Strong technical knowledge across MEP, HVAC, electrical, plumbing, fire/life safety, and general building systems. Strong technical inspection, fault-identification, and root-cause problem-solving capability. Ability to supervise technical maintenance activities and coordinate multiple vendors across several sites. Ability to prioritise workload and maintain a safe, compliant, and effective operating environment. Ability to develop practical technical solutions, site improvement recommendations, and business case inputs. Good CAFM / work order system capability, including job updates, evidence upload, reporting, and closure discipline. Strong vendor management and contractor coordination skills. Strong communication skills with site teams, vendors, clients, and management. Good report writing, business writing, and Microsoft Office skills, particularly Excel, Word, PowerPoint, Teams, and digital tracking systems. Proactive, detail-oriented, service-focused, and solution-driven. Ability to coach and support site teams to improve technical standards and maintenance discipline. Strong safety awareness and commitment to compliance, quality, and client satisfaction.
 </li>
 <li>
 Knowledge Required Integrated facilities management and hard services delivery. MEP systems, building services infrastructure, and maintenance best practice. PPM planning, reactive maintenance, asset condition assessment, and lifecycle risk identification. Work order management / CAFM systems, preferably Chase or similar platforms. SLA / KPI management and technical service delivery standards. Vendor coordination, subcontractor control, quotation review, service report validation, and value-for-money principles. HSE standards, permits to work, RAMS, compliance records, statutory maintenance requirements, and audit evidence. Maintenance strategy, asset protection, business continuity risk, and prevention of service disruption. Basic budget awareness, discretionary spend controls, and cost-effective maintenance delivery. Client account structures, site operating requirements, cost centres, and escalation routes.
 
 
 </li>
 </ul>
 
 Competencies Required
 
 
 
 Communication, Team leadership, Customer and quality focus, Problem solving and decision making, Accountability, Planning and organising, Drive and productivity, Collaboration
 
 
 <ul>
 <li>
 Company Values Respect; Integrity; Service; Excellence; Accountability; Collaboration; Transformation
 </li>
 <li>
 Major Drivers of Work Volume The major drivers of work volume are planned preventive maintenance, reactive work orders, technical inspections, asset condition issues, vendor coordination, statutory compliance, HSSE requirements, service reports, open work order management, small works / remedial works, client reporting, SLA / KPI performance, and the implementation of structured maintenance processes across the portfolio.
 </li>
 <li>
 Interface / Relationships With Internal: Facilities Coordinators, Facilities Managers, Account Leads, Operations Managers, Middle East Operations Director, Procurement, Finance/AP, HSE, P&amp;A, IT, Regional Operations, and on-site client stakeholders. External: Clients, landlords/building management teams, subcontractors, specialist service providers, suppliers, auditors, statutory authorities where applicable, and project-related stakeholders.
 
 
 </li>
 </ul>
 
 Working environment / Special factors
 
 
 
 The incumbent will work across client sites and office environments, with regular site-based inspections required to support technical delivery, vendor management, compliance, and maintenance performance. Normal working hours will apply as per client and operational requirements; however, flexibility may be required to support urgent technical issues, planned shutdowns, audits, emergency works, or client/project requirements.
</div>

Technical Engineer

Explore 1534+ Order management specialist in Dubai this June. Find roles across top companies and apply now to boost your career.

1534 order management specialist jobs In Dubai

Specialist - Customer Fulfillment

Specialist - Customer Fulfillment

Wholesale Account Executive

Order Processing Officer

E-Commerce Operations Specialist

Noon Marketplace Specialist / E-Commerce Executive

Technical Engineer