sales coordinator

procurement manager

procurement coordinator

e-commerce manager

e-commerce specialist

order processing specialist

MEI General Trading Co LLC

<p><b>About Role:</b> As a Sales Order Processing Associate you are <i>responsible for all areas in connection to client&rsquo;s relationship management, customer services, generate quotations, order-processing, project coordination, warehouse &amp; logistics end to end coordination. Well-versed with internal operations / quick in adopting new processing and learnings. Take minutes at meetings, forward and distribute mail as required, and prepare and file relevant documents. to be successful as an operations associate, you should possess excellent communication skills and be able to juggle multiple tasks. Strong organizational attributes, critical thinking, and interpersonal skills</i></p><p><b>Key Responsibilities:</b></p><ul><li>Process sales orders accurately and efficiently in the system.</li><li>Study end to end company product inventory and their applications, and service offerings</li><li>One point of contact for all order processing, preparation of forms for job execution</li><li>Provides timely and accurate response/s to all client queries and requests while adhering to the client service standards of the company through phone call, text message and email</li><li>Attending to client orders, enquiries &amp; addressing all questions, clarifications and approvals on time</li><li>Ensures that relevant details needed to address concerns are recorded.</li><li>Facilitates complaint resolution and query response within service level agreements in coordination with the pertinent units.</li><li>Recommends client-centered initiatives and proactive action/s to be done to avoid recurrence of the concerns raised by the client and significantly decrease number of complaints received.</li><li>Make sure that the client is made aware of any changes on their order, logistic or any other necessary addressing as required. Pay attention to details.</li><li>Providing excellent customer service and maintaining relationships with vendors local and international</li><li>Sourcing new vendors and suppliers to procure new items/ sub rentals</li><li>Preparing and filing forms and other documents</li><li>Undertake any role / task assignments by the supervisor</li><li>Updating logs and order forms.</li><li>Analyzing all operations and forwarding suggestions for improvement to the Manager</li><li>Facilitating the day-to-day operations in the office</li></ul><p><b>Skills:</b></p><ul><li>Efficient in MS office excel (formulas)</li><li>Effectively manage sales order processing &amp; customer service.</li><li>Proficiency in ERP and order processing software.</li><li>Strong attention to detail and accuracy in data entry.</li><li>Excellent organizational and multitasking skills.</li><li>Effective communication and problem-solving abilities.</li><li>Ability to multitask and work in a fast-paced retail environment.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,500.00 - AED4,000.00 per month</p><p>Application Question(s):</p><ul><li>We are into Musical instrument rental services, are you familiar with musical instruments?</li><li>Do you have UAE working experience of minimum 2-3 years into order processing?</li><li>Do you feel you score 3.5 to 4 into communication in English on scale of 5?</li><li>Do you have experience into prepare quotations and order processing via ERP / Software?</li><li>Do you have experience in quickly Studying 1000+ inventory items so to prepare quotations?</li><li>Do you have minimum 2-3 years of experience into client relationship management? </li><li>Are you able to work under pressure?</li></ul>

Order processing Executive

AkzoNobel

<div>
 <strong>
  About AkzoNobel
  <br/>
  <br/>
 </strong>
 Since 1792, we&rsquo;ve been supplying the innovative paints and coatings that help to color people&rsquo;s lives and protect what matters most. Our world class portfolio of brands &ndash; including Dulux, International, Sikkens and Interpon &ndash; is trusted by customers around the globe. We&rsquo;re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It&rsquo;s what you&rsquo;d expect from a pioneering and long-established paints company that&rsquo;s dedicated to providing sustainable solutions and preserving the best of what we have today &ndash; while creating an even better tomorrow. Let&rsquo;s paint the future together.
 <br/>
 <br/>
 For more information please visit www.akzonobel.com
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 &copy; 2024 Akzo Nobel N.V. All rights reserved.
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 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 Delivering high level of service to customers by managing end to end order to cash process with high level of communication with all internal and external parties in the Middle East Region.
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 <strong>
  Key Accountabilities
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  <br/>
 </strong>
 <ul>
  <li>
   Managing essential day-to-day duties for the team and supervising team activities across Middle East &amp; African countries for Powder &amp; ASC Coatings business.
  </li>
  <li>
   Supporting the growth of the Wood Business in Oman and working with local cos based in Oman to ensure Complete Customer Satisfaction.
  </li>
  <li>
   Collaborating closely with Supply/Sales/Demand and Logistic, and serving as the initial point of contact for any issues for protective team
  </li>
  <li>
   To Manage and review task like OTIF, SLOB, and Back Orders
  </li>
  <li>
   To manage order receipt efficiently, prioritising timely order processing and good customer interactions and relationships
  </li>
  <li>
   Manages the order-to-cash process with excellence in order processing.
  </li>
  <li>
   Registers and processes customer orders in the ERP system received via, electronic mail, and phone or through other contact with the customer.
  </li>
  <li>
   Ensures order processing is handled correct and in full and is transferred to the transporters (logistics).
  </li>
  <li>
   Raises issues in delivery, documentation and/or invoices process with Supervisor.
  </li>
  <li>
   Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
  </li>
  <li>
   Obtains adequate customer and product knowledge to find solutions for customer needs (e.g., additional and/or alternative products).
  </li>
  <li>
   Makes proposals for improvements on work processes.
  </li>
  <li>
   Completes registering / filing / archiving of customer service-related documentation.
  </li>
  <li>
   Assures cooperation between customer service and field force regarding administration of customers&rsquo; orders. Closely cooperates with the Planning, Logistics functions to maintain consistency in approach towards customer service in the organization.
  </li>
  <li>
   Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&amp;E standards and acts in compliance with all regulations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University graduate or equivalent.
  </li>
  <li>
   This role requires written and spoken skills in Arabic and English languages.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Management And General Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment
  </li>
  <li>
   MS Office (Excel / Word / PowerPoint)
  </li>
  <li>
   Good customer service and negotiation skills. Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Functional Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of ERP systems and Order to cash processes in a Business-to-Business environment
  </li>
  <li>
   Sound understanding of other functional areas: sales, supply chain, marketing, and logistics
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2-3 years customer service experience required
  </li>
  <li>
   SAP experience is a distinct advantage
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   <br/>
  </li>
 </ul>
 At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
 <br/>
 <br/>
 Requisition ID: 47467
</div>


Customer Service Representative

Stryker

<div><h3 class="jobSectionHeader"><b>Why join Stryker?</b></h3>
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.<br>
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards &ndash; not to mention various social and recreational activities, all of which are location specific.<h3 class="jobSectionHeader"><b>
Job description</b></h3>
We are excited to be named one of the World&rsquo;s Best Workplaces by Fortune Magazine!
<br>
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards &ndash; not to mention various social and recreational activities, all of which are location specific.<div><p><b><br>
What you will do :</b></p><ul><li>
Process Customer orders (Oracle) and monitor delivery dates and work on dates improvement</li><li>
Work with the Purchasing team, Suppliers, Commercial teams, RAQA, Finance and Logistics teams on matters related to orders processing</li><li>
Support with shipments arrangement (getting instructions from customers, work with supplier warehouse and logistics team, providing supporting documents to the customers etc.)</li><li>
Provide excellent customer service in a professional and timely manner using phone, or e-mail interaction</li><li>
Support RAQA Team with quality issues and any other quality related matters (RMA booking, etc.)</li><li>
Process and follow up customers&rsquo; complaints</li><li>
Archive documents related to order processing and shipments and assistance during audits by collecting requested documents</li><li>
Assist with after-sales care, including replacements in close cooperation with Technical Service and RAQA</li><li>
Communicate effectively with Customers and respond to their requests</li><li>
Assist the implementation of Discounts and FOC Policy</li><li>
Keep control on customer payment terms with the Finance to ensure shipments are done according to credit limits approved</li></ul><p></p><p><b>
What you need:</b></p><ul><li>
Minimum 2-3 years of experience with a Diploma/Degree or equivalent in the related field</li><li>
Experience with ERP is desirable</li><li>
Advanced proficiency in Microsoft Office, with a focus on Excel</li><li>
Proficient in written and spoken English at least at an Intermediate/ Upper Intermediate level</li><li>
Responsibility, perseverance, attention to details</li><li>
Experience working with large databases</li><li>
Excellent communication skills, handling objections</li><li>
Strong customer satisfaction focused</li></ul></div>
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.</div>

Customer Service Representative - Fixed Term

<div>
 <strong>
  What you will do :
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Process Customer orders (Oracle) and monitor delivery dates and work on dates improvement
  </li>
  <li>
   Work with the Purchasing team, Suppliers, Commercial teams, RAQA, Finance and Logistics teams on matters related to orders processing
  </li>
  <li>
   Support with shipments arrangement (getting instructions from customers, work with supplier warehouse and logistics team, providing supporting documents to the customers etc.)
  </li>
  <li>
   Provide excellent customer service in a professional and timely manner using phone, or e-mail interaction
  </li>
  <li>
   Support RAQA Team with quality issues and any other quality related matters (RMA booking, etc.)
  </li>
  <li>
   Process and follow up customers&rsquo; complaints
  </li>
  <li>
   Archive documents related to order processing and shipments and assistance during audits by collecting requested documents
  </li>
  <li>
   Assist with after-sales care, including replacements in close cooperation with Technical Service and RAQA
  </li>
  <li>
   Communicate effectively with Customers and respond to their requests
  </li>
  <li>
   Assist the implementation of Discounts and FOC Policy
  </li>
  <li>
   Keep control on customer payment terms with the Finance to ensure shipments are done according to credit limits approved
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What you need:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 2-3 years of experience with a Diploma/Degree or equivalent in the related field
  </li>
  <li>
   Experience with ERP is desirable
  </li>
  <li>
   Advanced proficiency in Microsoft Office, with a focus on Excel
  </li>
  <li>
   Proficient in written and spoken English at least at an Intermediate/ Upper Intermediate level
  </li>
  <li>
   Responsibility, perseverance, attention to details
  </li>
  <li>
   Experience working with large databases
  </li>
  <li>
   Excellent communication skills, handling objections
  </li>
  <li>
   Strong customer satisfaction focused
   <br/>
   <br/>
  </li>
 </ul>
 Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
</div>


Sandvik

<div><div>We are looking for a Customer Service Representative who will support the Middle East Region for Crushing and Screening business by processing sales orders, quotation requests and enquiries for all equipment spare parts, tools and consumable products from customers and distributors. These services include quoting and booking of orders as well as logistic support functions such as following up on dispatches and assisting with documentation.</div><div>
The resource will also support commercial strategies of the sales representatives through agreed complementary commercial activities from the office. For this reason, he/she will develop knowledge of the available products and services to support the Sales and Service team in the management of customers and distributors enquiries from a technical point of view.</div><div></div><div>
Your responsibilities</div><div>
As a Customer Service Representative, you will:</div><ul><li><div>
Provide new and existing customers with the best possible service in relation to billing inquiries, suggestions, and complaints.</div></li><li><div>
Be responsible for handling customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution.</div></li><li><div>
Provide timely responses to customer inquiries by telephone and/or email like product availability, prices, delivery times, and the status of orders, so that enquiries are dealt with promptly and accurately.</div></li><li><div>
Process customer orders, bills and accounts, and applications, initiates maintenance and termination of accounts in system Aurora.</div></li><li><div>
Fulfill all the screening activities for new customers and suppliers according to Sandvik guidelines.</div></li><li><div>
Coordinate and track sales leads, monitor the progress of sales activities, and provide regular updates to the Sales and Service team.</div></li><li><div>
Coordinating communication between the dealers and global stakeholders.</div></li><li><div>
Actively monitoring of customer and supplier orders, process sales and invoices so that customer orders are dispatched and invoiced accurately and on time</div></li><li><div>
Communicate with staff from other areas in the organization, such as Production, Warehouse, Outbound Planner, Logistics, Finance to confirm the status of orders and resolve customer complaints.</div></li><li><div>
Troubleshoots and resolves customer complaints.</div></li><li><div>
Asks for quotations to external suppliers and manages the entire project from the quotation to the final purchase.</div></li><li><div>
Maintaining an archive of documentation related to the employee's work, including contracts for the supply of goods, specifications, additional agreements, commercial offers and other documents.</div></li><li><div>
Develops sales skills and knowledge of the products, services, and customers by working closely with a more experienced sales representative to promote products, close orders and resolve problems.</div></li></ul><div></div><div>
Requirements<br>
<ul><li>The role is based Dubai, UAE.</li></ul></div><ul><li>To be successful in this role, you will be service-minded, possess strong communication skills and can work independently as well as in a team.</li><li>Multicultural communication experience is mandatory. Ability to multitask and prioritize, detailed oriented and proactive approach.</li><li>Languages: English will be a natural working language and Hindi or Arabic will be an advantage.</li><li>Knowledge of SAP, Aurora and Salesforce is a competitive advantage.</li><li>The position would require 10% of the time travelling.</li></ul></div>

Customer Service Representative Middle East (Crushing and Screening)

Detailing experts

The Role
<br>We are seeking a dynamic Operations & Procurement Executive to join our growing window tinting company in Dubai. This role is pivotal in ensuring smooth operational workflows while effectively managing procurement processes to support business growth and customer satisfaction. Responsibilities: - Manage day-to-day operations to ensure efficient service delivery and project execution. - Develop and maintain relationships with suppliers to secure quality materials at competitive prices. - Monitor inventory levels and coordinate timely procurement to avoid production delays. - Collaborate with the sales and installation teams to forecast material requirements and operational needs. - Negotiate contracts and agreements with vendors to optimize costs. - Track and analyze operational and procurement data to identify areas for improvement and cost-saving opportunities. - Ensure compliance with company policies and regulatory requirements related to procurement and operations. - Coordinate with the finance team for purchase order processing and payment approvals.
<br><br>
Requirements
<br><ul>
<li>Bachelor’s degree in Business Administration, Supply Chain Management, or a related field. - Proven experience in operations and procurement, preferably within the window tinting or automotive industry. - Strong negotiation and vendor management skills. - Excellent organizational and multitasking abilities to handle multiple projects simultaneously. - Proficient in inventory management and procurement software. - Ability to work under pressure and meet tight deadlines in a fast-paced environment. - Strong communication skills with a proactive problem-solving attitude. - Detail-oriented mindset with a focus on efficiency and cost-effectiveness.</li>
</ul>
About the company
<br>The Detailing Experts (TDX) is a specialist automotive studio based in Dubai, dedicated to the protection, enhancement, and customization of high-end vehicles. We provide discerning clients with precision-driven services tailored to preserve and elevate the aesthetic and structural integrity of their cars. Our focus is on delivering results that meet the standards of luxury vehicle owners, collectors, and enthusiasts , where attention to detail, material quality, and craftsmanship are non-negotiable.

Operations & Procurement Executive

Aliarwa trading

<p>We are seeking a highly motivated and experienced e-commerce specialist to manage and optimize our online sales channels. The ideal candidate will have a strong understanding of e-commerce platforms, digital marketing strategies, and data analysis to drive online sales growth. This role requires expertise in website management, product listing, SEO, and customer experience enhancement.</p><p>Key Responsibilities:</p><ul><li>Manage and optimize e-commerce platforms such as Shopify, Namshi, Noon, Amazon, or other relevant systems.</li><li>Develop and implement digital marketing strategies, including SEO, email marketing, and social media advertising.</li><li>Oversee product listings, ensuring accurate descriptions, images, and pricing.</li><li>Monitor website performance, track key metrics, and optimize the user experience.</li><li>Conduct market research and competitor analysis to identify growth opportunities.</li><li>Collaborate with design and content teams to enhance website visuals and branding.</li><li>Coordinate with logistics and fulfillment teams to ensure timely order processing and delivery.</li><li>Analyze customer behavior and sales data to improve conversion rates and reduce cart abandonment.</li><li>Manage promotional campaigns, discounts, and seasonal sales events.</li><li>Stay updated on industry trends, e-commerce best practices, and emerging technologies.</li></ul><p>Requirements:</p><ul><li>Bachelor&rsquo;s degree in marketing, Business, e-commerce, or a related field.</li><li>Proven experience in e-commerce management, preferably in a retail or digital setting.</li><li>Experience with Google Analytics, Google Ads, and Facebook Ads Manager.</li><li>Knowledge of inventory management, logistics, and fulfillment processes.</li><li>Ability to analyze data, generate reports, and make data-driven decisions.</li><li>Excellent communication and project management skills.</li><li>Strong problem-solving skills and ability to work independently.</li></ul><p>Preferred Qualifications:</p><ul><li>Experience with CRM systems and automation tools.</li><li>Knowledge of HTML, CSS, or basic coding for e-commerce site customization.</li><li>Background in UX/UI design principles.</li><li>Certification in Google Analytics or other relevant digital marketing certifications.</li></ul><p>Benefits:</p><ul><li>Competitive salary and performance bonuses.</li><li>Opportunities for professional growth and development.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED4,000.00 - AED4,500.00 per month</p>

Social Media Marketing Specialist

Explore 1102+ Order processing specialist in Dubai this September. Find roles across top companies and apply now to boost your career.

1102 order processing specialist jobs IN Dubai

Order processing Executive

Customer Service Representative

Customer Service Representative - Fixed Term

Customer Service Representative - Fixed Term

Customer Service Representative Middle East (Crushing and Screening)

Operations & Procurement Executive

Social Media Marketing Specialist