e-commerce specialist

procurement specialist

customer service specialist me Jobs in Dubai

customer service specialist me

erp specialist

purchase manager

order processing specialist

B&S Group

<div><b>Company Description</b><p><b><br>
This is B&amp;S</b></p><p>
B&amp;S exists to make premium consumer goods available to everyone, anywhere. We believe that getting access to consumer products that bring joy and comfort into everyday lives, should be easy around the globe.</p><p>
Are you curious about who we are as an employer and our thoughts on diversity and inclusion? Click here to find more information!</p><b><br>
Job Description</b><p><br>
We are looking for a Customer Care Specialist to provide exceptional support to both customers and the Sales team. This role ensures smooth order processing, addresses customer inquiries, maintains accurate records, and facilitates timely logistics and fulfillment. The position contributes to enhancing customer satisfaction and operational efficiency.</p><p><b>
Key Responsibilities</b></p><ul><li>
Assist the Sales department with relevant tasks and responsibilities to ensure smooth operations.</li><li>
Stay updated on the B&amp;S ERP system by attending regular training and refresher sessions.</li><li>
Process new orders and returns accurately and efficiently according to company procedures ensuring accuracy and efficiency.</li><li>
Act as the first point of contact for customers, providing professional and courteous assistance.</li><li>
Address customer inquiries, concerns, and feedback in a prompt and effective manner, ensuring a positive outcome for each interaction.</li><li>
Keep accurate records of customer interactions, transactions, and communications.</li><li>
Work closely with cross-functional teams, escalating complex issues, when necessary, to ensure timely resolution and effective communication.</li><li>
Provide operations and logistics expertise in the Fulfillment.</li><li>
Ability to excel in a fast-paced environment while managing multiple tasks simultaneously.</li><li>
Ensure that shipping and export documents are completed and sent on time. Provide additional support to the Customer Care team in processing orders and ensuring all necessary documentation is provided until the customer receives their shipment.</li></ul><p><b>
Key Deliverables</b></p><ul><li><b>
Timely Order Processing: </b>Ensure all new orders and returns are processed accurately and within the required timeframes.</li><li><b>
Customer Satisfaction: </b>Maintain high levels of customer satisfaction by addressing inquiries and resolving issues efficiently and professionally.</li><li><b>
Accurate Documentation</b>: Ensure that shipping, export, and customer-related documentation are completed and delivered on time without errors.</li><li><b>
ERP System Compliance</b>: Achieve proficiency in the B&amp;S ERP system, ensuring accurate and timely data entry with minimal discrepancies.</li><li><b>
Cross-Department Collaboration: </b>Successfully collaborate with the Sales, Supplier Order Mgt., Logistics, and Customer Care teams to resolve complex issues in a timely manner.</li><li><b>
Record Management: </b>Maintain thorough and accurate records of all customer interactions, orders, and feedback to facilitate smooth operations.</li><li><b>
Logistics Support: </b>Provide consistent support to the logistics team to ensure efficient fulfillment and timely delivery of products to customers.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor&rsquo;s degree in business administration, business management, or a related field.</li><li>
Demonstratable experience in sales support administration or similar is a must.</li><li>
Excellent written and verbal communication skills, as well as customer service skills.</li><li>
Proficiency in using Microsoft Office Suite (Excel, Word, Outlook) and other relevant software tools.</li><li>
Flexibility and adaptability to handle changes in order priorities, logistics, and customer needs.</li></ul><br>
<b>
Additional Information</b><p><b><br>
We offer you</b></p><ul><li>
Competitive salary fitting with your experience, along with discretionary annual performance-based bonus</li><li>
Company sponsored visa along with health insurance</li><li>
Leave benefits as per UAE labour law</li><li>
Annual return air-ticket to your home country</li><li>
Opportunity for professional growth and development</li><li>
Dynamic and collaborative work environment</li><li>
Being a part of leading International trading company with global presence</li></ul></div>

Customer Care Specialist

PureHealth

<div>
 <p>
  <strong>
   Role Summary:
  </strong>
 </p>
 <p>
  To ensure the accurate and timely processing of purchase requisitions (PRQs), preparation of purchase orders (POs), and coordination with suppliers to guarantee order accuracy, timely delivery, and efficient resolution of discrepancies.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Areas of Responsibility:
  </strong>
 </p>
 <ul>
  <li>
   Generate purchase orders (POs) and facilitate the approval process. Distribute approved POs to suppliers and ensure acknowledgment.
  </li>
  <li>
   Monitor order progress to ensure timely delivery. Communicate shipping details (pick and pack lists) with the relevant Commercial Operations department and provide updates on open orders and estimated times of arrival (ETAs).
  </li>
  <li>
   Collaborate with Warehouse Operations to verify stock levels, ensure availability of products, manage order scheduling, and create Goods Receipt Notes (GRNs). Report and address any discrepancies in received shipments with suppliers and the Commercial Operations department, request replacement or credit notes as required.
  </li>
  <li>
   Work closely with the finance department to ensure the timely and accurate processing of payments for completed transactions, resolving any discrepancies as needed.
  </li>
  <li>
   Resolve discrepancies in the Goods Receipt/Invoice Receipt (GRIR) report by providing required documentation for PO closure.
  </li>
  <li>
   Prepare and maintain an accurate documentation for all executed Orders, including PO Tracker, order confirmations, shipping documents, and invoices. Ensure all paperwork is completed and filed appropriately.
  </li>
  <li>
   Receive and review Master Data Management (MDM) Data (supplier, Item) Creation and Change Requests from the relevant Commercial Operations department. Ensure accuracy obtain relevant approvals and upload the documents into Manage Engine.
  </li>
  <li>
   Facilitate the creation of new Item creation by collecting and verifying necessary documents, completing the MDM sheets, and coordinating with the MDM team for SAP/ Oracle integration.
  </li>
  <li>
   Research potential listed Supplier, compare and evaluate offers from suppliers to ensure competitive pricing and quality.
  </li>
  <li>
   Address and resolve any issues related to order processing, such as delays, inaccuracies, or returns. Work closely with relevant departments to find solutions and improve processes.
  </li>
  <li>
   Ensure compliance with company policies, regulatory requirements, and industry standards related to order processing and customer service.
  </li>
  <li>
   Utilize order management systems including SAP, Oracle, RMS and other software&rsquo;s to track order status, update records, and generate reports. Ensure data accuracy and system integrity.
  </li>
  <li>
   Any additional tasks or responsibilities related to the role may be requested by the line manager as required.
  </li>
  <li>
   Receive and review Purchase Requisition (PRQ) requests with utmost accuracy, including thorough price checks and verification of supplier quotations, invoices, and customer data, address and rectify any discrepancies.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business administration, Supply Chain Management, or a related field.
  </li>
  <li>
   Professional certifications such as Certified Procurement Professional (CPP), Certified Supply Chain Professional (CSCP), or equivalent preferred.
  </li>
  <li>
   2 to 4 years of relevant Experience in a highly regulated industry, such as healthcare or similar roles.
  </li>
  <li>
   Strong Knowledge in supply chain management &amp; Order Processing in a healthcare sector.
  </li>
  <li>
   Strong knowledge of procurement processes, contract management, and supplier negotiations.
  </li>
  <li>
   Familiarity with procurement systems and software such as Oracle, and RMS.
  </li>
 </ul>
</div>


Officer - Procurement (UAE Nationals)

Black Tulip Flowers

<p><b>The candidate should have worked with Online or ecommerce products.</b></p><p><b>Should be proficient with order processing.</b></p><p><b>Job Purpose:</b></p><ul><li><b>Online Operations</b> &ndash; To ensure website is functioning properly, listing products on the website, managing inventories, processing orders received through website, email, whatsapp, social media platforms, process online payments, and order fulfilment. Solve customers&rsquo; issues related to orders, pick-up, delivery, and quality. Ensure smooth operations in coordination with other teams.</li><li><b>Reporting &ndash; </b>Analyse sales data and market trends to identify growth opportunities.</li></ul><p><b>Primary duties and responsibilities:</b></p><p><b>Order Management</b></p><ul><li>Answer &quot;incoming or make outgoing calls and provide chat support&quot; about product availability, quality, order status, and delivery status.</li><li>Process orders received through online channel.</li><li>Build constructive dialogues with customers and propose alternate product choices in the event of the non-availability of requested products.</li><li>Maintain the accuracy of all data and verify the same for all customer services.</li></ul><p><b>Digital Marketing</b></p><ul><li>Products listing and optimizing</li><li>Provide creative ideas for content marketing and update website.</li><li>Collaborate with designers to improve user experience.</li><li>Track, report and analyze website analytics.</li><li>Research and analyze competitor advertising link.</li><li>Keep up-to-date with the latest trends and best practices in the market</li><li>Perform other duties as and when needed.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED3,000.00 - AED3,500.00 per month</p><p>Application Question(s):</p><ul><li>Are you a female candidate?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Online Order Processing: 3 years (Required)</li></ul>

Ecommerce Executive - Online Order Processing - Female

Technoavia Wholesalers LLC

<p>The Sales Support Executive will play a key role in supporting the sales team by managing order documentation, coordinating production and delivery timelines, and ensuring smooth end-to-end order execution. The role requires strong organizational skills, attention to detail, and proficiency with ERP or documentation systems.</p><p>Key Responsibilities</p><ul><li>Assist the sales team with order entry, quotation preparation, and invoicing using ERP software.</li><li>Maintain accurate records of quotations, purchase orders, delivery notes, and invoices.</li><li>Coordinate with production, procurement, and logistics teams to track order progress and ensure timely delivery.</li><li>Support project management of customer orders, ensuring all required documentation and approvals are completed on schedule.</li><li>Communicate with customers for order confirmations, updates, and documentation requirements.</li><li>Generate and maintain sales-related reports, helping the team track performance and delivery schedules.</li><li>Assist in process improvements related to sales administration and ERP system usage.</li></ul><p>Requirements</p><ul><li>Bachelor&rsquo;s degree in Business Administration, Engineering, Textile/Garment Technology, or a related field.</li><li>Previous experience (2&ndash;5 years) in sales coordination, sales support, or order processing roles.</li><li>Familiarity with ERP software and document management systems.</li><li>Strong organizational, multitasking, and communication skills.</li><li>Proficiency in MS Office (Excel, Word, Outlook).</li><li>Ability to work collaboratively with internal teams and maintain high attention to detail under tight deadlines.</li></ul><p>Preferred Background</p><ul><li>Experience in the workwear, uniforms, or PPE manufacturing and trading industry.</li><li>Technical or engineering background to understand product specifications and customer requirements.</li></ul><p>Job Types: Full-time, Permanent</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>sales coordination, sales support: 3 years (Required)</li><li>ERP: 2 years (Required)</li><li>MS office: 2 years (Preferred)</li></ul><p>Language:</p><ul><li>English (Preferred)</li></ul>

Sales Support Executive

INFOME TECHNOLOGIES

<p>1. Follow up with customers regarding inquiries, quotations, and orders.</p><p>2. Prepare and send accurate quotations to customers.</p><p>3. Create and process invoices in coordination with the accounts and sales teams.</p><p>4. Arrange and coordinate timely product delivery.</p><p>5. Manage order processing, ensuring all details are accurate and delivered on time.</p><p><b>Eligibility:</b></p><p>1. Applicants must currently reside in the UAE.</p><p>2. Candidates under Spouse visa are welcome to apply.</p><p>3. Candidate must have completed graduation (bachelor's degree)</p><p>4. Good Communication and coordination skill.</p><p>5. All Nationality preferred.</p><p>Job Types: Full-time, Permanent, Fresher</p><p>Job Types: Full-time, Permanent, Fresher</p><p>Pay: From AED2,500.00 per month</p>

Sales Executive

Givaudan

<strong>Join or sign in to find your next job</strong> <p>Join to apply for the <strong>Customer Care Representative</strong> role at <strong>Givaudan</strong></p><p>2 months ago Be among the first 25 applicants</p><p>Join to apply for the <strong>Customer Care Representative</strong> role at <strong>Givaudan</strong></p><p>Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.<br><br><strong>Customer Care Representative - Your future position?<br><br></strong>We are currently looking for a 'Customer Care Representative' to be based in Dubai. Your main purpose will be to process sales orders from receipt through to shipment and you will act as liaison between the customer, operations and sales team.<br><br>You will report directly to the Customer Care Manager. This is an open contract role with us for 1 year to start with, working 5 days a week. Your monthly payroll will be processed by a 3rd party partner.<br><br>Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver value, and foster customer relationships.<br><br><strong>In This Exciting Role, You Will<br><br></strong><ul><li>Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines</li><li>Provide support for assigned customers and affiliates to meet order requirements</li><li>Day to day communication with customers, operations and sales</li><li>Interpret and analyse client schedules and prioritise orders</li><li>Resolve issues and handle customer complaints internally and externally</li><li>Confirm pricing, inventory availability and provide ship date information</li><li>Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant</li><li>Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns</li><li>Coordinate with relevant departments to ensure orders are dispatched / delivered on time and managecustomer expectations</li><li>Coordinate with planning on information relating to demand planning and stock positions</li><li>Update and maintain accurate customer records, including customer specific information, contracts,labelling, packaging and stock requirements</li><li>Provide coverage and support accounts for other team members as necessary</li><li>Properly identify the right communication method based on the sense of urgency and issue</li><li>Identify opportunities for improvements in customer care<br><br></li></ul><strong>You?<br><br></strong>Are you someone who wants to shape your own world? Then join us - and impact your world.<br><br><strong>Your Professional Profile Includes<br><br></strong><ul><li>Minimum High School pr Secondary Education - Associate or University Degree is preferred</li><li>1+ years of experience</li><li>Interpersonal and Communication Skills</li><li>Proven Success in Customer Relationship Management</li><li>Basic Knowledge of SAP or Order Entry Systems</li><li>Basic Inventory Management knowledge</li><li>Microsoft Office Expertise</li><li>Understanding of Incoterms and Shipping Terminology</li><li>Proficiency in English and Arabic<br><br></li></ul><strong>Our Benefits<br><br></strong><ul><li>A creative team environment that will inspire you.</li><li>Attractive package.</li><li>Excellent opportunities for progressive learning and development.<br><br></li></ul>At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.<br><br>You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.<br><br>Every essence of you enriches our world.<br><br>Diversity drives innovation and creates closer connections with our employees, customers and partners.<br><br>Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.<br><br></p> Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Contract</li></ul> Job function <ul><li> Job function Manufacturing</li><li> Industries Manufacturing</li></ul><p>Referrals increase your chances of interviewing at Givaudan by 2x</p> Sign in to set job alerts for "Customer Care Representative" roles. Guest Experience Expert - Four Points by Sheraton Bur Dubai Cafe Assistant/ Customer Service Associate Retail Marks & Spencer UAE Customer Care Support (Internship)- Dubai, UAE Customer Service Specialist (Coffee Specialist - CRC), Temp contract <p>Dubai, Dubai, United Arab Emirates 11 hours ago</p> Customer Service & Administrative Assistant Customer Service Representative/ Call Center Representative- Emiratisation <p>We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.</p>

Customer Care Representative

Barry Callebaut

<div><div><div><div><div><p>Customer Service Specialist ME
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Dubai, AE, 392407
</div></div></div></div><div></div><div><div><p>At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world&rsquo;s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!</p>
</div></div><div><div><div><div><div><b>About The Role</b></div>
<div>
We are seeking a qualified candidate to join our company as the Customer Service Specialist ME, based in Dubai. This role will be responsible for managing customer orders and supporting continuous improvement initiatives within the Regional Supply Chain team. Reporting to the Customer and Supply Chain Manager MEA, the Customer Service Specialist will act as a key contact for all order-related matters, ensuring timely and accurate processing of customer orders and enhancing the overall customer experience.</div><br>
<div></div>
<div>
The successful candidate will collaborate with internal stakeholders, such as logistics, sales, and supply chain teams, to resolve order issues and contribute to the continuous improvement of customer service processes. This role also involves maintaining accurate order documentation, handling customer inquiries, and proactively identifying opportunities to optimize processes and improve service levels.</div><div><br>
</div>
<div><b>Key Responsibilities Include:</b></div>
<ul><li>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</li>
<li>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</li>
<li>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</li>
<li>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</li>
<li>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</li>
<li>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</li>
<li>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</li>
<li>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</li>
</ul>
<div></div><div><b>About You:</b></div>
<ul><li>Bachelor&rsquo;s Degree in Supply Chain Management, Business Administration, or a related field.</li>
<li>5+ years of experience in customer service or order management, preferably within the manufacturing or supply chain industry.</li>
<li>Proficient in order management systems (SAP) and Microsoft Office tools, with knowledge of Business Intelligence tools (Power BI) being a plus.</li>
<li>Strong analytical skills and attention to detail, with the ability to identify and resolve process issues.</li>
<li>Excellent verbal and written communication skills in English, French or Arabic are a strong plus.</li>
<li>A proactive and customer-focused approach, with the ability to work through challenging situations while maintaining professionalism.</li>
<li>Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.</li>
<li>Ability to work independently and collaborate effectively with cross-functional teams.</li>
</ul>
</div></div></div></div><div><div><p>At Barry Callebaut, we are committed to Diversity &amp; Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we&rsquo;ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. <b>#oneBC - Diverse People, Sustainable Growth.</b></p>
<p>If you want to learn more about Barry Callebaut, please find further information here.</p>
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Customer Service Specialist ME

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