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patient relations representative

Be You Clinic

span&gt;Indoor Medical Representative Job Location : Dubai, UAE Key Responsibilities : Promote and explain the clinic s medical and aesthetic services to potential patients. Build and maintain relationships with patients, ensuring a positive experience and satisfaction with our services. Meet and exceed sales targets by converting leads into appointments and treatments. Collaborate with the marketing and clinical teams to provide accurate information and tailored recommendations. Stay updated on all clinic offerings, promotions, and advancements in aesthetic and medical services. Maintain patient confidentiality and adhere to all clinic policies and ethical standards. Provide feedback to management regarding patient needs, preferences, and market trends.

Indoor Medical Representative

AIMS Digital Marketing

Job Description: We are looking for a courteous and professional Patient Relations Executive to join our healthcare team. Preference will be given to candidates with at least 1 year of experience in Doctor-on-call or telehealth services.Responsibilities:<ul><li>Communicate effectively with patients and provide necessary support</li><li>Coordinate appointments and follow-ups with medical staff</li><li>Handle patient inquiries and resolve issues</li><li>Enhance patient experience and ensure satisfaction</li></ul>Requirements:<ul><li>Fluency in English and Arabic language will be an added advantage.</li><li>Minimum 1 year experience in Doctor-on-Demand services</li><li>Strong communication skills and ability to work under pressure</li><li>Full-time &ndash; 12-hour shifts</li></ul>Benefits:<ul><li>Salary to be determined after interview</li><li>Attractive incentives</li><li>Residency visa and flight ticket provided</li><li>One day off per week</li></ul>Job Type: Full-timePay: AED4,000.00 - AED4,500.00 per monthExperience:<ul><li>PRE: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Patient Relation Executive- Female

American Hospital Dubai

<div>
 
 Provides the support necessary to ensure the registration process, and admission process in a manner that meets both internal and external customer needs and expectations. Serves as a receptionist, clerical assistant, cashier and interpreter for the unit. Ensures patients are registered on a timely basis.
 
 
 
 
 
 Responsibilities
 
 <ul>
 <li>
 Prioritizes tasks ensuring effective functioning of the area.
 </li>
 <li>
 Follows the chain of command in reporting incidents or concerns.
 </li>
 <li>
 Prioritizes workload and completes correspondence promptly.
 </li>
 <li>
 Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients&rsquo; queries.
 </li>
 <li>
 Ensures a safe working environment through strict compliance with Hospital Policy and Procedures regarding safety, infection and security.
 </li>
 <li>
 Answers phone calls politely and cordially.
 </li>
 <li>
 Maintains proper telephone etiquette.
 </li>
 <li>
 Registers new patients, make sure the pre-registration form is completed and signed and an approved ID (Emirate ID or Passport) is collected.
 </li>
 <li>
 Enters all registration data into Cerner accurately and obtains calls patient signature on verified printed registration form.
 </li>
 <li>
 Adheres to the hospital policy HPP-206 &ldquo;Identification of Patient&rdquo; during appointment booking, registration and cashier process.
 </li>
 <li>
 Modifies patient information on Cerner upon their attendance or calling according to the established criteria.
 </li>
 <li>
 Ensures correct entry of financial details for patients in Cerner by obtaining the documents to support the payment mode.
 </li>
 <li>
 Ensures having updated patient details and signed consent every 12 months upon patient attendance to the hospital as per HPP-007 &ldquo;General and Informed Consent&rdquo;.
 </li>
 <li>
 Verifies patient insurance card against updated direct billing list.
 </li>
 <li>
 Ensures appropriate claim form placed in patient&rsquo;s file.
 </li>
 <li>
 Ensures that all required documents are scanned in Cerner (ID, Referral Form, and Claim Form).
 </li>
 <li>
 Checks for outstanding amounts for patients before registration and follow up with the Manager/designee.
 </li>
 <li>
 Informs walk-in patients regarding waiting time.
 </li>
 <li>
 Schedules and books appointments as requested appropriately.
 </li>
 <li>
 Transfers and cancels appointments. (Informs patient in regards to the reference number).
 </li>
 <li>
 Informs Initial Visit Patients (New Patients) to arrive 15 minutes prior politely and cordially to appointment time and to bring identification card, insurance card, vaccination record, medication obtained medication used and any medical report if present or follow clinic specifics in regard to appointment instructions.
 </li>
 <li>
 Schedules and books (obtained from standards in walk-intoregardrefillsthe documentation from another department) appointments as requested appropriately.
 </li>
 <li>
 Enters and verifies charges and orders efficiently into the
 
 mycare
 
 system.
 </li>
 <li>
 Liaises with the Insurance and Finance Departments.
 </li>
 <li>
 Ensures insurance and finance documentation is completed according to established criteria.
 </li>
 <li>
 Collects payment, issues receipts and completes designed cashier reports by using
 
 mycare
 
 or preparing manual reports correctly.
 </li>
 <li>
 Follows up on cash outstanding and resolves late charges.
 </li>
 <li>
 Modifies from insurance to cash and vice versa as required.
 </li>
 <li>
 Handles insurance process (pre-approved treatment).
 </li>
 <li>
 Coordinates with Medical Imaging for booking appointments (urgent or routine).
 </li>
 <li>
 Directs patient to another department as required.
 </li>
 <li>
 Informs patient about billing details and explains non-covered charges.
 </li>
 <li>
 Participates in ensuring true, honest and accurate patient Customer Survey Feedback.
 </li>
 <li>
 Ensures that all stand layout explanations are filled and updated with non-covered standards in the new brochure.
 </li>
 <li>
 Handles patient complaints and addresses them to the concerned Clinic Manager/PRR Coordinator or Supervisor promptly without delay.
 </li>
 <li>
 Assists in the orientation of new staff members.
 </li>
 <li>
 Facilitates efficient receptionist function by consulting and communicating with all co-workers.
 </li>
 <li>
 Maintains complete awareness at all times of all hospital features/services/prices/packages and hours of operations.
 </li>
 <li>
 Ensures that the place of work and surrounding area is kept clean and organized at all times.
 </li>
 <li>
 Reports equipment failure, safety and security issues, and or/reduction of supply inventory to PRR Supervisor/Coordinator.
 </li>
 <li>
 Promotes incident, and customer complaint reporting to improve patient and family care.
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 High School Graduate
 </li>
 </ul>
 
 
 PROFESSIONAL EXPERIENCE:
 
 
 <ul>
 <li>
 Excellent English and Arabic verbal/written communication skills
 </li>
 <li>
 Demonstrates computer literacy (in
 
 iConnect
 
 System) and efficiency
 </li>
 <li>
 Demonstrates adequate Medical Terminology
 </li>
 <li>
 Exposure to/experience with customer service principles
 </li>
 <li>
 Previous cashier experience is preferable
 </li>
 </ul>
</div>

Patient Relations Executive

Genex Clinical Laboratories LLC

Job Title: Patient Relationship Executive (Healthcare/Hospital Experience Required) Industry: Healthcare / Medical Services Salary: AED 3,000 &ndash; 4,500Position Overview:We are seeking a compassionate and customer-focused Patient Relationship Executive with prior experience in hospitals, clinics, or diagnostic centers. This role centers on managing patient communication, primarily via phone, to ensure a smooth and supportive patient journey&mdash;from appointment booking to post-visit follow-up.The ideal candidate will bring a strong background in telesales, patient coordination, or healthcare customer service, combined with excellent communication skills and a patient-first attitude.Key Responsibilities:<ul><li>Conduct outbound calls for appointment confirmations, follow-ups, and patient feedback.</li><li>Handle inbound calls to address patient inquiries about services, doctor schedules, procedures, and clinic guidelines.</li><li>Provide patients with information about treatments, diagnostic services, and specialties.</li><li>Maintain up-to-date and accurate patient records and call logs using hospital/clinic software.</li><li>Coordinate closely with doctors, nurses, and administrative staff to streamline patient appointments.</li><li>Send reminders, follow-ups, and reports to patients via phone, SMS, or email.</li></ul>Candidate Requirements:<ul><li>Experience: Minimum 2 years in telesales, patient coordination, or customer service, ideally within a healthcare setting (hospital, clinic, or diagnostic center).</li><li>Communication: Excellent English communication skills; knowledge of regional languages is an added advantage.</li><li>Skills: Strong interpersonal abilities with a courteous, empathetic, and patient-centric approach.</li><li>Efficiency: Ability to handle high call volumes and multitask effectively in a fast-paced environment.</li></ul>Additional Information:<ul><li>Work Experience: 2+ years in healthcare telesales or patient support</li><li>Shift: 12-hour shifts (day or rotational, depending on operational needs)</li><li>Availability: Immediate joiners will be given preference</li></ul>Job Type: Full-timePay: Up to AED4,500.00 per monthApplication Question(s):<ul><li>Are you available on an immediate basis?</li></ul>Experience:<ul><li>Healthcare: 1 year (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Patient Relationship Executive (Healthcare/ Hospital only)

Care24 Health Care

We are seeking a compassionate and customer-focused Patient Relationship Executive with prior experience in hospitals, clinics, or diagnostic centers. This is a primarily phone-based role aimed at delivering a smooth, supportive, and efficient experience for patients&mdash;from appointment scheduling to post-visit follow-up.The ideal candidate will have a background in telesales, patient coordination, or healthcare customer service, with excellent communication skills and a strong commitment to patient care.Key Responsibilities:<ul><li>Make outbound calls to confirm appointments, follow up on visits, and collect patient feedback.</li><li>Handle inbound calls, addressing patient inquiries about services, doctors&rsquo; availability, procedures, and clinic policies.</li><li>Provide clear, accurate information about treatments, diagnostic services, and medical specialties.</li><li>Maintain and update patient records and call logs using clinic or hospital management software.</li><li>Coordinate with doctors, nurses, and administrative staff to streamline patient scheduling and ensure timely care.</li><li>Send appointment reminders, follow-ups, and medical reports via phone, SMS, or email.</li></ul>Candidate Requirements:<ul><li>Experience: Minimum 2 years in telesales, patient coordination, or customer service&mdash;preferably in a healthcare setting (hospital, clinic, or diagnostics).</li><li>Communication: Excellent spoken and written English; proficiency in regional languages is an added advantage.</li><li>Skills: Strong interpersonal skills with a courteous, empathetic, and patient-first approach.</li><li>Efficiency: Able to manage high call volumes and multitask effectively in a dynamic, fast-paced environment.</li></ul>Additional Information:<ul><li>Work Experience: 2+ years in healthcare telesales or patient support</li><li>Shift: 12-hour shifts (day or rotational, based on operational needs)</li><li>Availability: Immediate joiners preferred</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,500.00 per monthApplication Question(s):<ul><li>Are you available on an immediate basis?</li></ul>Experience:<ul><li>Healthcare/Hospital : 1 year (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Patient Relationship Executive (Healthcare/ Hospital Background only)

Client of Talent Bridge HR Consultancy Dubai

Patient Experience Manager | Healthcare Guest Relations Manager | Premium Hospital Patient Services | Jobs in Dubai 
 Location: Muhaisnah 1, Dubai, United Arab Emirates 
Industry: Healthcare / Patient Services / Hospitality 
Reports To: Hospital Administration / Foundation Leadership 
Salary (tax-free): Please fill in your expectation in the application
 Patient Experience Manager | Healthcare Guest Relations Manager | Premium Hospital Patient Services | Jobs in Dubai 
 About the Role: 
Our client, a prestigious Charity Foundation established in 2022 by a legacy family group with an 85-year history in the UAE, is seeking a Patient Experience Manager to join their new premium hospital in Dubai. The Foundation focuses on healthcare and education, providing a secure and dynamic environment that fosters growth and development.
This is a unique opportunity to contribute to a foundation-led healthcare initiative at a premium facility. The successful candidate will be responsible for designing and implementing a world-class patient experience, ensuring service excellence and customer satisfaction throughout the patient journey. Candidates with experience in healthcare or high-end hospitality will be ideally suited for this role.
 Key Responsibilities 
<ul>
 <li>Lead, plan, and implement a premium patient experience strategy across all hospital touchpoints.</li>
 <li>Ensure every patient receives a seamless, compassionate, and high-quality service from admission to discharge.</li>
 <li>Collaborate with medical, nursing, and administrative teams to integrate patient feedback into service improvements.</li>
 <li>Develop, implement, and monitor patient experience policies, standards, and training programs.</li>
 <li>Conduct regular assessments and satisfaction surveys to measure and improve the patient journey.</li>
 <li>Manage escalated concerns and resolve issues with empathy and professionalism.</li>
 <li>Benchmark patient service standards against best practices in both healthcare and luxury hospitality.</li>
 <li>Train and mentor staff to deliver premium, patient-focused service.</li>
</ul>
 Candidate Requirements 
<ul>
 <li>Proven track record in a similar role within healthcare or luxury hospitality.</li>
 <li>Strong understanding of premium patient or customer experience management.</li>
 <li>Excellent communication, leadership, and interpersonal skills.</li>
 <li>Healthcare/medical knowledge is not required, but prior exposure is an advantage.</li>
 <li>Professional, polished, and customer-focused personality with attention to detail.</li>
</ul>
 Benefits &amp; Compensation 
<ul>
 <li>Stable and secure work environment within a prestigious Foundation.</li>
 <li>Excellent career growth and long-term opportunities.</li>
 <li>Competitive compensation package and benefits as per UAE Labour Law.</li>
</ul>
 Similar Job Titles in Dubai 
<ul>
 <li>Patient Experience Manager</li>
 <li>Guest Relations Manager Healthcare</li>
 <li>Patient Services Manager</li>
 <li>Healthcare Customer Experience Lead</li></ul>

Patient Experience Manager

Elora Aesthetic Polyclinic

Job Offer: Call Center Representative (Minimum of 2 years Clinic Experience Required)Location: Dubai, United Arab Emirates, Jumeirah, Al Wasl RoadClinic: Elora Aesthetic PolyclinicAbout UsElora Aesthetic Polyclinic is a premium multi-disciplinary clinic located in Jumeirah, Dubai, offering advanced Aesthetic,Surgical, Dental,Physiotherapy and wellness services. We pride ourselves on delivering exceptional patient experience, luxurious atmosphere, and professional excellence.Position OverviewWe are looking for a Call Center Representative with previous experience in medical or aesthetic clinics. The ideal candidate will handle patient inquiries, appointment scheduling, follow-ups, and provide outstanding customer service that reflects the clinic&rsquo;s high standards.ResponsibilitiesAnswer incoming calls, WhatsApp messages, and online inquiries professionally and promptlySchedule and confirm patient appointments and follow ups using clinic CRM systemProvide accurate information about services, offers, and doctors&rsquo; availabilityFollow up with patients regarding their bookings, feedback, and after-careMaintain confidentiality and professionalism at all timesCoordinate closely with the reception and marketing teams to ensure smooth communicationResponsible platforms are: Website, Email, WhatsApp, Instagram Direct message and phone calls.RequirementsProven experience as a Call Center Representative or Receptionist in a medical or aesthetic clinic (minimum 2 year preferred) + good standing certificateStrong communication skills in English and ArabicCustomer-oriented attitude and ability to multitaskFamiliarity with clinic software and CRM systemsPleasant, confident phone manner and professional presentationJob Type: Full-timePay: Up to AED7,000.00 per monthExperience:<ul><li>Clinics : 2 years (Required)</li></ul>Language:<ul><li>ARABIC (Required)</li></ul>License/Certification:<ul><li>Good Standing Certificate (Required)</li></ul>

Call Center Representative

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