human resources associate

patient financial specialist - patient financial services Jobs in Irving

payroll operations specialist

Chuck E. Cheese

<div><p>At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play!</p><p></p><p><b>
Job Description</b></p><p>
The Payroll Operation Specialist is responsible for providing outstanding support to all Chuck E Cheese and Peter Piper employees.</p><p></p><p><b>
Payroll Duties:</b></p><p></p><ul><li>
Process payroll for approximately 13,000 employees weekly for PPP and CEC U.S. and Canadian locations.</li><li>
Collaborate with Supervisor to review, research and resolve time and attendance interface issues before payroll is processed.</li><li>
Verify payments and prepare checks for distribution.</li><li>
Assist daily by mailing out on demand checks ensuring accurate and timely delivery to the employee.</li><li>
Communicate and assist stores on manually entering missed punches for employees as needed.</li><li>
Notify the Payroll Supervisor and Manager of any unusual or suspicious activity.</li><li>
Assist in managing the payroll email box and hotline with prompt and professional responses.</li><li>
Assist with special projects accurately and within allocated deadlines as needed.</li></ul><p></p><p><b>
The successful candidate will have the following required skills and experience:</b></p><ul><li><b>
Experience: </b>2-3 years&rsquo; experience in an office environment working as part of a team in an open office environment. Large employer multi-state payroll experience required.</li><li><b>
Knowledge of</b>: Workday, ADP (Work Force Now), Aloha Insight, NBO time and attendance interfaces and Wisely Pay-cards (all states) a plus.</li><li><b>
Education</b>: High School Diploma or equivalent. CPP or FPC a plus.</li><li><b>
Technical Skills</b>: MS Word, Excel, Access, Outlook, and various other technical accounting programs. Data entry experience.</li><li><b>
Confidentiality</b>: Maintain an elevated level of privacy and confidentiality for our employees.</li><li><b>
Other</b>:<ul><li>
 Must have good verbal and written communication/customer service skills.</li><li>
 Strong analytical and math aptitude required.</li><li>
 Must be able to work 8 &ndash; 5 p.m. with occasional overtime.</li><li>
 Small team environment great attendance is a must.</li><li>
 Demonstrated ability to work under tight deadlines in a fast-paced environment.</li><li>
 Ability to work as part of a team as well as independently.</li></ul></li></ul><p></p><p><i>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></p><p>
 <b>#Diversity #Inclusion #Culture</b></p><p><b>
The Company:</b></p><p></p><p>
CEC Entertainment, LLC (&ldquo;CEC&rdquo;), headquartered in Irving, Texas, is a nationally recognized leader in family dining and entertainment, proudly operating the iconic Chuck E. Cheese, Peter Piper Pizza and Chuck&rsquo;s Arcade brands.</p><p></p><p>
Chuck E. Cheese celebrates over half a million birthdays annually, dedicated to creating joyful, lasting memories through fun, food, and play. As the place Where a Kid Can Be a Kid&reg;, the brand is committed to safety through programs like Kid Check&reg; and community support, having donated more than $24 million to schools and nonprofits. In 2025, Chuck E. Cheese received the &ldquo;Best in STEM&rdquo; award and was named one of America&rsquo;s Greatest Workplaces, highlighting its industry leadership both in innovation and employee well-being.</p><p></p><p>
Peter Piper Pizza offers a neighborhood pizzeria experience with quality food, engaging entertainment, and lifelong memories because fun isn't added on-&ldquo;The Fun is Baked In&rdquo;! Through amusement and connection, families and communities are brought together every day. Both Chuck E. Cheese and Peter Piper Pizza champion play through different attractions to support physical wellness and strengthen motor skills in kids.</p><p></p><p>
CEC Entertainment and its franchisees operate nearly 600 Chuck E. Cheese locations and over 120 Peter Piper Pizza venues across 45 states and 18 countries. The company proudly fosters a culture of diversity and celebrates fun and play to unite every family. Learn more at chuckecheese.com and peterpiperpizza.com.</p><p></p><p><b>
Benefits:</b></p><p></p><p>
CEC Entertainment offers a wide variety of benefits including medical, dental, vision, life, disability, and 401(k) retirement savings plan to eligible U.S. employees as part of their overall employment package. We also offer job training and career growth opportunities. Chuck E. Cheese is a &quot;Work Today, Get Paid Tomorrow&quot; employer.</p><p></p><p>
* * *</p><p></p><p>
At CEC Entertainment, we believe that our workforce should reflect the diverse backgrounds, experiences, and perspectives of many guests we serve. As an Equal Opportunity Employer, we do not discriminate against applicants due to race, ancestry, color, genetics, gender identify, gender ex-pression, sexual orientation, national origin, religion, age, physical or mental disability, pregnancy, veteran status, or on the basis of any other federal, state or local protected class.</p></div>

Payroll Operations Specialist

Aramark

<div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div><div><p>
Aramark Healthcare+ is seeking an Office Manager to join their team at Baylor Scott and White Hospital Irving in Irving, TX. The Office Manager is responsible for the supervision and control of general office functions, uploading financial data, and light Human Resource administration duties including union administration duties (where applicable). Primarily supervises day-to-day data collection and supervises or completes basic accounting reports. Assists unit management in completion of standard monthly management reports.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2></div><div><ul><li>
Manages and guarantees disbursement of payroll, benefits, and taxes consistent with government wage and hour laws</li><li>
Ensures the processing of new hires, temporary workers, transfers, promotions and terminations is accurate and timely</li><li>
Communicates actively with Operations, Human Resources and Billing to review cross-departmental impacts and reconciles data sharing</li><li>
Leads regular preparation of relevant management reports, including weekly, monthly, quarterly and year-end reports</li><li>
Responsible for the operation of all accounting systems and records, including, but not limited to, cash receipts, expenditures, investments, purchasing, inventory, assets and payroll</li><li>
Ensures that written performance evaluations of supervised employees are completed as required, provides continuous feedback on personnel performance issues, and takes immediate action to recognize achievements and address deficiencies or problems</li><li>
Leads and nurtures a work culture that promotes open, frequent and dynamic communication among staff, stimulating teamwork to accomplish desired goals and objectives</li><li>
Meets deadlines for financial documents</li><li>
Reconciles bank accounts and verify the bank balance with the general ledger</li><li>
Supervises all month-end and year-end accounting procedures including preparation and entry of journal entries for Accounts Payable, Accounts Receivable, Payroll and General Ledger computer systems</li></ul><p>
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
Requires a minimum of 2 years of experience in accounting and payroll</li><li>
Bachelor Degree or equivalent experience preferred</li><li>
Ability to work in a fast-paced environment</li><li>
Ability to handle confidential information</li><li>
Ability to manage in a diverse environment with a focus on client and customer service</li><li>
Requires strong interpersonal skills</li><li>
Requires effective verbal and written communication skills</li><li>
Experience in Microsoft Office with advanced skills in Microsoft Excel</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Education</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
About Aramark</b></h2></div><div><p><b>
Our Mission</b></p><p>
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.</p><p>
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
</p><p><b>About Aramark</b></p><p>
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.</p></div></div></div>

Office Manager

Citi

<div><div><h2 class="jobSectionHeader"><b>Job Requisition: Senior Incident Optimization Specialist - Enterprise Infrastructure</b></h2><p></p><h2 class="jobSectionHeader"><b>
Position Information</b></h2><ul><li><b>
Job Title:</b> Senior Incident Optimization Specialist - Enterprise Infrastructure</li><li><b>
Job Level:</b> C-13</li><li><b>
Department:</b> Foundational Services - Production Operations</li><li><b>
Location:</b> Irving, TX</li></ul><p></p><h2 class="jobSectionHeader"><b>
Position Summary</b></h2><p>
The Senior Incident Optimization Specialist serves as a critical bridge between the Technology Incident Optimization Program and the core Compute, Virtualization, Cloud Services, and Storage technology domains. This role demands deep technical expertise combined with strategic thinking to drive tactical incident reduction while architecting the future state of intelligent event management and automation.</p><p>
You will be responsible for building automated incident remediation workflows and achieving measurable incident reduction within your domain through event optimization, correlation, and automation while ensuring comprehensive observability is maintained and enhanced. This position offers the unique opportunity to shape the future of enterprise event management.</p><p></p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li><b>
Incident &amp; Alert Analysis:</b> Conduct comprehensive analysis of alert and incident patterns to identify top sources of operational noise, determine root causes, and develop data-driven strategies for reduction.</li><li><b>
Intelligent Event Management:</b> Design, implement, and optimize rules for event correlation, de-duplication, and suppression on AIOps and event management platforms. Develop domain-specific correlation logic leveraging configuration management data and infrastructure topology.</li><li><b>
Automation &amp; Self-Healing:</b> Architect and develop automation playbooks for incident data enrichment and create self-healing capabilities for common and recurring infrastructure incident scenarios.</li><li><b>
Observability Enhancement:</b> Assess the current observability footprint across all infrastructure domains to identify gaps and propose enhancements that align with enterprise event management standards.</li><li><b>
Cross-Functional Collaboration:</b> Partner closely with infrastructure operations, engineering, and platform teams to understand incident drivers, validate correlation logic, and provide expert guidance on event management best practices.</li><li><b>
Quality Assurance:</b> Continuously validate the effectiveness of implemented rules and automation to ensure no business-impacting alerts are missed. Monitor and report on alert quality metrics and lead iterative improvements.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Required Qualifications</b></h2><ul><li><b>
Education:</b> Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related technical field.</li><li><b>
Experience:</b> A minimum of 8+ years of hands-on experience in IT operations, infrastructure engineering, or system architecture within large-scale enterprise environments.</li><li><b>
Event Management &amp; Incident Reduction:</b> Proven experience and demonstrated success in leading event management and incident reduction initiatives with quantifiable results. Direct, hands-on experience with modern AIOps and event management platforms is required.</li><li><b>
Technical Expertise:</b><ul><li>
Deep understanding of enterprise infrastructure including virtualization architectures, container orchestration, microservices, and various storage architectures (block, file, object).</li><li>
Expertise with a broad range of domain-specific monitoring tools for compute, virtualization, storage, and cloud platforms.</li></ul></li><li><b>
Automation &amp; Orchestration:</b> Hands-on experience developing robust automation solutions using scripting languages and modern automation frameworks.</li><li><b>
Data Analysis:</b> Proficiency in log analysis, pattern recognition, and using query languages for data analysis on log aggregation platforms.</li><li><b>
Problem-Solving &amp; Analytical Skills:</b> Excellent analytical abilities with a systematic approach to troubleshooting complex issues and a holistic view of technology systems.</li><li><b>
Communication &amp; Leadership:</b> Exceptional communication skills with the ability to influence and collaborate effectively across diverse, cross-functional teams and present technical concepts to various audiences.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2><ul><li>
An advanced degree (Master's) in a relevant technical field.</li><li>
Relevant industry certifications (e.g., Cloud, Virtualization, Automation, ITIL).</li><li>
Experience with AIOps, machine learning for IT operations, and Site Reliability Engineering (SRE) practices.</li><li>
Knowledge of ITSM platforms, CMDB management, and infrastructure-as-code (IaC) principles.</li><li>
Familiarity with financial services regulatory requirements.</li></ul></div><p>
-</p><p><b>
Job Family Group:
</b></p>Technology<p>
-</p><p><b>
Job Family:</b></p>
Infrastructure<p>
-</p><p><b>
Time Type:</b></p>
Full time<p>
-</p><p><b>
Primary Location:</b></p>
Irving Texas United States<p>
-</p><p><b>
Primary Location Full Time Salary Range:</b></p>
$125,760.00 - $188,640.00<p><br>
In addition to salary, Citi&rsquo;s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental &amp; vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.</p><p>
-</p><p><b>
Most Relevant Skills
</b></p>Please see the requirements listed above.<p>
-</p><p><b>
Other Relevant Skills
</b></p>For complementary skills, please see above and/or contact the recruiter.<p>
-</p><p><b>
Anticipated Posting Close Date:</b></p>
Mar 26, 2026<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i><br>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

Senior Incident Optimization Specialist - Enterprise Infrastructure VP

HelloFresh

<div><p><b><i>This is an onsite position and is not eligible for hybrid or remote work. The shift is onsite Wednesday through Saturday from 2pm to Midnight.</i></b></p>
<p><b>
Job Description:</b></p>
<p><b>
You will...</b></p>
<ul>
<li>Provide generalist support to the facility in all areas of Human Resources</li>
<li>Provide payroll support and data entry responsibilities for timekeeping accuracy and reporting</li>
<li>Assist HR leadership in administering procedures and policies through the Distribution Center</li>
<li>Provide training support to all levels of associates</li>
<li>Ensure Open Door, diversity and other values related issues are resolved effectively</li>
<li>Work alongside the HR Department Management team to conduct interventions, fact-findings and resolves conflicts as they arise</li>
<li>Conduct new hire orientations as needed</li>
<li>Participate and execute on special projects as assigned</li>
</ul>
<p><b>You are...</b></p>
<ul>
<li>Eager to learn</li>
<li>Self-motivated</li>
<li>Passionate about Human Resources</li>
<li>Confident with giving presentations</li>
<li>Comfortable working in a distribution center environment</li>
</ul>
<p><b>At a minimum, you have...</b></p>
<ul>
<li>Minimum of 2+ years of experience in Human Resources, preferably within food manufacturing/production, e-Commerce or start-up environment</li>
<li>Working knowledge of payroll and timekeeping practices</li>
<li>Working knowledge of employee relations, diversity, and employment laws with proven ability to handle confidential information with professionalism and tact</li>
<li>Solid verbal and nonverbal communications skills, good interpersonal skills, coaching and counseling skills</li>
<li>Bachelor's degree or equivalent job experience with SHRM / PHR preferred</li></ul><br>
<p></p>
<div>
<div><div><div><div><div><div><div><div><div><div><div>This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.</div></div></div></div></div></div></div></div></div></div></div></div></div><div></div>

Human Resources Associate

US Oral Surgery Management

<div><p><b>Clinical Technology Specialist</b></p><p>
</p><div><div><p><b>Profile</b></p></div><div><div><p><br>
The <b>Clinical Technology Specialist </b>will be responsible for overseeing the implementation, management, and optimization of clinical technology solutions across all oral surgery practices. This individual will collaborate with leadership, clinical teams, and IT personnel to enhance workflow efficiencies, improve patient outcomes, and ensure seamless integration of technology into clinical operations.</p><p><br>
</p></div></div><br>
<div><p><b>Key Responsibilities</b></p></div><div><div><br>
<ul><li>
Lead the end-to-end deployment, vendor coordination, integration, and training of clinical imaging and digital technologies, including EHR-integrated imaging software, CBCT systems, intraoral scanners, 3D printers, and digital surgical planning workflows across affiliated practices.</li><li>
Coordinate and execute multi-site technology rollouts, ensuring standardized implementation, minimal disruption to patient care, and alignment with operational and clinical objectives.</li><li>
Develop and maintain standardized deployment checklists, go-live protocols, and integration workflows, ensuring seamless connectivity with practice management systems (PMS) and network infrastructure.</li><li>
Provide hands-on clinical technology support at the practice level, including workflow optimization, troubleshooting, CBCT acquisition support, software navigation guidance, and reinforcement of radiation safety best practices.</li><li>
Partner with vendor technical support and internal IT teams to resolve system issues, support downtime mitigation planning, and ensure timely recovery to maintain clinical continuity.</li><li>
Support training initiatives and change management efforts to drive adoption, competency, and sustained utilization of new technologies.</li><li>
Monitor clinical technology performance using KPIs and data analytics, identifying trends and recommending workflow improvements to enhance efficiency and patient care outcomes.</li><li>
Stay informed on emerging technologies and industry advancements in oral surgery and healthcare, contributing insights to support innovation and strategic planning.</li></ul><p><br>
</p></div></div><br>
<div><p><b>Skills</b></p></div><div><div><br>
<ul><li>
Strong working knowledge of oral surgery procedures, including extractions, implant placement, grafting, and full-arch workflows, with understanding of surgical day flow, sedation protocols, and patient monitoring requirements.</li><li>
Expertise in CBCT acquisition, digital radiography, intraoral scanning, and imaging protocols required for implant planning and surgical guide workflows.</li><li>
Proficiency in digital file management (STL/DICOM), case documentation standards, and coordination with dental laboratories for surgical and restorative communication.</li><li>
Working knowledge of EHR systems and practice management software, including clinical documentation, imaging integration, scheduling workflows, and interoperability considerations.</li><li>
Understanding of sterilization standards, infection control protocols, and regulatory requirements (OSHA, CPR/BLS, radiology compliance).</li><li>
Ability to assess and develop clinical team competency in digital workflows, imaging systems, and software navigation.</li><li>
Skilled in translating clinical and operational needs into practical technology solutions.</li><li>
Strong analytical and problem-solving abilities to troubleshoot workflow disruptions and optimize system performance.</li><li>
Knowledge of data analytics and reporting tools to monitor KPIs, technology adoption, and clinical performance outcomes.</li><li>
Adaptability to evolving technology platforms and healthcare regulations.</li></ul><p><br>
</p></div></div><br>
<div><p><b>Qualifications &amp; Requirements</b></p></div><div><div><br>
<ul><li>
Bachelor's degree in Information Technology, Healthcare Administration, Clinical Informatics, or dental assisting / hygienist.</li><li>
2+ years of chairside assisting experience (oral surgery experience strongly preferred), extractions, implant placement, Bone grafting, IV Sedation. (Preferred in healthcare technology, clinical operations, or IT support roles.)</li><li>
Experience implementing and managing EHR, imaging, and practice management systems in a healthcare setting, Familiarity with intraoral scanning (preferred).
</li><li>Knowledge of regulatory compliance, including HIPAA and data security standards.</li><li>
Strong problem-solving and organizational skills.</li><li>
Effective communication and collaboration skills with the ability to work cross-functionally.</li><li>
Experience in dentistry or related healthcare fields is a plus if no experience in the oral surgery field.
</li><li>25% Travel will be required, percentage subject to change.</li></ul></div></div></div></div><p></p>

Clinical Technology Specialist

Harbor Group Management

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
<br><br>
Leasing Specialist
<br><br>
<b>Job Title:</b> Leasing Specialist
<br><br>
<b>Division:</b> Multifamily
<br><br>
<b>Status:</b> Non-Exempt
<br><br>
<b>JOB SUMMARY:</b> The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.
<br><br>
<b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b> include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.
<br><br>
<ul>
<li>Greet prospective residents, conduct property tours, and showcase available apartments and amenities.</li>
<li>Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.</li>
<li>Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.</li>
<li>Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.</li>
<li>Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.</li>
<li>Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.</li>
<li>Coordinate resident referral programs, employer outreach, and participate in local networking efforts.</li>
<li>Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.</li>
<li>Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.</li>
<li>Conduct follow-up communication with prospects and new residents to ensure satisfaction.</li>
<li>Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.</li>
<li>Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).</li>
<li>Keep guest cards updated and perform follow-ups on all leads.</li>
<li>Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.</li>
<li>Ensure leasing office and tour path are presentable and meet show standards at all times.</li>
</ul>
<b>QUALIFICATIONS:</b> To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
<br><ul>
<li>High School Diploma or equivalent.</li>
<li>Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.</li>
<li>Proficient with Microsoft Office and Property Management software experience is a must.</li>
<li>Experience utilizing social media (Facebook, Instagram, etc.) is preferred.</li>
<li>Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.</li>
<li>Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.</li>
<li>Must be customer-service oriented with the ability to interact professionally with residents and vendors.</li>
<li>Flexibility to work weekends if required by the property.</li>
<li>Valid driver’s license required (for operating golf carts if applicable).</li>
</ul>
#LI-DD1
<br><br>
Veteran Friendly
<br>This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
<br><br>
Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Specialist, Leasing

<div><h2 class="jobSectionHeader"><b>Position Summary</b></h2><p>
The Senior Incident Operations &amp; Optimization Specialist for Data &amp; Middleware is a specialized technical leadership role requiring deep expertise in database technologies, messaging platforms, and application middleware. This position is essential to the Incident Reduction Program, as database and middleware systems generate significant operational incidents while serving as critical infrastructure for enterprise applications.</p><p>
You will be responsible for building automated incident remediation workflows and achieving measurable incident reduction through intelligent correlation, threshold optimization, and automation while ensuring the health and performance of business-critical data and middleware platforms remain visible and protected. This role offers the opportunity to modernize observability and event management for the data layer and integration tier of enterprise architecture.</p><p></p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li><b>
Incident &amp; Alert Analysis:</b> Analyze and optimize monitoring across all database and middleware platforms to address high-volume, low-value alerts, identify patterns in incident generation, and determine root causes.</li><li><b>
Intelligent Event Management:</b> Develop and implement domain-specific correlation, de-duplication, and suppression rules on AIOps and event management platforms. Create logic that understands database cluster relationships, messaging dependencies, and application-to-database connections.</li><li><b>
Automation &amp; Self-Healing:</b> Architect and develop automation playbooks for incident data enrichment and automated remediation of common database and middleware issues, such as connection pool resets or service restarts.</li><li><b>
Observability Enhancement:</b> Identify monitoring gaps across the data and middleware landscape, proposing enhancements to ensure comprehensive health monitoring and address blind spots in transactional flows.</li><li><b>
Cross-Functional Collaboration:</b> Partner closely with Database Administration (DBA), middleware engineering, and application teams to validate correlation logic, build consensus on threshold changes, and provide expert guidance on event management best practices.</li><li><b>
Quality Assurance:</b> Continuously validate the effectiveness of implemented rules and automation, ensuring critical health indicators remain highly visible. Lead post-implementation reviews and drive iterative improvements.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Required Qualifications</b></h2><ul><li><b>
Experience:</b> A minimum of 8+ years of hands-on experience in database administration, middleware engineering, or enterprise data platform operations.</li><li><b>
Event Management &amp; Incident Reduction:</b> Proven experience in event management, alert tuning, and incident reduction for data and middleware services, with measurable results. Direct, hands-on experience with modern AIOps and event management platforms is required.</li><li><b>
Technical Expertise:</b><ul><li>
Deep knowledge of both relational (e.g., Oracle, SQL Server) and NoSQL (e.g., MongoDB) database technologies, including clustering, replication, and performance tuning.</li><li>
Expertise in middleware platforms, including messaging technologies (e.g., MQ, Kafka) and application servers (e.g., WebSphere, Tomcat).</li></ul></li></ul><ul><li><b>
Automation &amp; Scripting:</b> Hands-on experience developing robust automation solutions using relevant scripting languages (e.g., Python, Shell) and modern automation frameworks.</li><li><b>
Data Analysis:</b> Proficiency in log analysis, pattern recognition, and using query languages for data analysis on log aggregation platforms.</li><li><b>
Problem-Solving &amp; Analytical Skills:</b> Excellent analytical abilities with a systematic approach to troubleshooting complex data platform architectures and correlating infrastructure issues with application impact.</li><li><b>
Communication &amp; Leadership:</b> Exceptional communication skills with the ability to collaborate effectively with DBAs, middleware engineers, and application teams, and to present technical concepts to diverse audiences.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2><ul><li>
An advanced degree (Master's) in a relevant technical field.</li><li>
Relevant industry certifications (e.g., Database, Middleware, Cloud, Automation, ITIL).</li><li>
Experience with Database as a Service (DBaaS) platforms and other database technologies.</li><li>
Knowledge of data governance, security, and compliance requirements in a regulated environment.</li><li>
Background in large-scale financial services environments.</li><li>
Experience with modern observability platforms, distributed tracing, and infrastructure-as-code (IaC) principles.</li></ul><p></p><p><b>
Education</b></p><ul><li>
 Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related technical field.</li></ul><p>
-</p><p><b>
Job Family Group:
</b></p>Technology<p>
-</p><p><b>
Job Family:</b></p>
Infrastructure<p>
-</p><p><b>
Time Type:</b></p>
Full time<p>
-</p><p><b>
Primary Location:</b></p>
Irving Texas United States<p>
-</p><p><b>
Primary Location Full Time Salary Range:</b></p>
$125,760.00 - $188,640.00<p><br>
In addition to salary, Citi&rsquo;s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental &amp; vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.</p><p>
-</p><p><b>
Most Relevant Skills
</b></p>Please see the requirements listed above.<p>
-</p><p><b>
Other Relevant Skills
</b></p>For complementary skills, please see above and/or contact the recruiter.<p>
-</p><p><b>
Anticipated Posting Close Date:</b></p>
Mar 26, 2026<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i><br>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

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