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personal assistant to general manager

Hilton

<div>Personal Assistant to General Manager
A Personal Assistant to the General Manager is responsible to provide the General Manager with administrative support including typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements and other general office duties. Assumes full responsibility for all administrative duties in the Executive Office ensuring professional and timely execution of all tasks. 
 
What will I be doing? 
As a Personal Assistant to General Manager, you are responsible for performing the following tasks to the highest standards:
<ul><li>Opens incoming mail, dates stamps, distributes accordingly</li>
<li>Sends outgoing mail both interoffice and outside of the hotel</li>
<li>Routes mail, faxes and other printed matter</li>
<li>Prepares and types correspondence and fairly complex numerical/financial reports as instructed</li>
<li>Prepares correspondence on behalf of the management</li>
<li>Duplicates, copies and distributes and mails materials for the office</li>
<li>Orders and maintains office supplies and equipment</li>
<li>Maintains files and equipment in an orderly and professional manner</li>
<li>Uses the property&rsquo;s email system and maintains their email box, as is policy</li>
<li>Appropriate business use of telephone and voice mail system</li>
<li>Greets internal and external customers in a friendly and professional manner. Announces visitors and/or handles requests, as appropriate</li>
<li>Scrutinizes and handles Guest satisfaction scores/ Guest Assistance on a regular basis</li>
<li>Scrutinizes daily VIP guests</li>
<li>Schedules meetings and records meeting minutes</li>
</ul>What are we looking for? 
A Personal Assistant to General Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Two years similar experience</li>
<li>Strong organization skills, multi-task oriented and good time management</li>
<li>Driving license and Car</li>
<li>Ability to read listen and communicate effectively in English and in writing, using correct grammar, spelling and sentence structure</li>
<li>Prepare official correspondence on behalf of management to both internal and external communications verbally and in writing</li>
<li>Ability to sit for extended periods of time and continuously performs the essential job functions</li>
<li>Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy</li>
<li>Ability to type 60 wpm</li>
<li>Ability to effectively transcribe information from handwritten memos and recordings</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Personal Assistant to General Manager

<div>Assistant IT Manager
An Assistant IT Manager will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. 
What will I be doing? 
As an Assistant IT Manager, you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the Assistant IT Manager will perform the following tasks to the highest standards:<ul><li>
Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages</li><li>
Supervise the IT Department on a daily basis</li><li>
Maintain excellent product knowledge and apply it to deliver full system benefits</li><li>
Understand, fully, the legal requirements on IT governance and security</li><li>
Handle, efficiently and completely, IT issues that arise</li><li>
Identify current and future system needs and provide solutions for the identified needs</li><li>
Build strong internal working relationships with all hotel Departments</li></ul>
What are we looking for? 
Assistant IT Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous IT management experience, preferably in the hotel, leisure, and/or service sector</li><li>
Experience of all Microsoft systems</li><li>
Experience of hotel applications, such as Fidelio and Micros, preferred</li><li>
Excellent organizational and interpersonal skills</li><li>
Current technical skills and knowledge of technology</li><li>
General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology</li><li>
Ability to plan ahead and develop contingency plans, where necessary</li></ul>
It is advantageous in this position if you demonstrate the following capabilities and advantages:<ul><li>
Ability to work in a team</li><li>
Excellent attention to detail</li><li>
Positive Attitude</li><li>
IT proficient</li><li>
Willingness to develop team members and self</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant IT Manager

<div>Assistant Security Manager
An Assistant Security Manager directs security personal and works with Department Heads to deliver a safe Guest and Member experience while ensuring compliance with local safety legislation and hotel emergency procedures. 
 
 
What will I be doing? 
As an Assistant Security Manager, you will be responsible for directing and coordinating the activities of security personnel, work with Department Heads to confirm all staff understands security procedures, and organising patrolling of the property to deliver a safe Guest and Member experience. An Assistant Security Manager will also be required to ensure that hotel is in compliance with all local safety regulations and is conversant with hotel emergency procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Maintain good communication and work relationships in all areas of the hotel</li>
<li>Liaise with government and law enforcement agencies as necessary</li>
<li>Coordinate additional personnel for Conference and Banqueting functions</li>
<li>Organise patrolling of all boundary areas, bedrooms, offices, storage areas, public areas, and function rooms</li>
<li>Assist the hotel in complying with Local Fire Safety Legislation</li>
<li>Assist the hotel with Local Safety Legislation to ensure compliance of the security department</li>
<li>Knowledge of the codes of practice for P.A.C.E.</li>
<li>Ensure tours are carried out for the purpose of fire prevention, safe means of escape, and security</li>
<li>Inquire as necessary into and report upon any thefts within the hotel using your discretion in connection with any of these matters that you deem should be reported to the police</li>
<li>Direct and coordinate the activities of all security personnel, engage in the implementation of safety and security procedures for the department, and provide assistance and advice to other departments in relation to security</li>
<li>Prepare incident reports and ensure all allegations are properly followed up</li>
<li>Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities</li>
<li>Plan, deliver and facilitate regular staff awareness training</li>
<li>Be fully conversant of company terrorist procedures and convey to staff</li>
<li>Be fully conversant with hotel Fire and Emergency procedures</li>
<li>Responsible for management of key control within all departments</li></ul>
What are we looking for? 
An Assistant Security Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Organised and systematic approach to problem solving</li>
<li>Security industry experience in supervisory capacity</li>
<li>SIA trained and licensed</li>
<li>Ability to listen and respond to demanding guest needs</li>
<li>Good leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Committed to delivering high levels of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Good grooming standards</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in same or similar role</li>
<li>First Aid</li>
<li>Fire fighting qualification</li>
<li>IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Security Manager

<div>Assistant Bar Manager
Assistant Bar Manager manages the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. 
What will I be doing? 
As Assistant Bar Manager, you will manage the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Maintain an effective bar service with an emphasis on high quality, efficient service.</li><li>
Check that Guest service standards are set, implemented and monitored, and continuously evaluated</li><li>
Set-up of the outlet in accordance with the pre-determined standards of the operation</li><li>
Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly</li><li>
Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it</li><li>
Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied</li><li>
Ensure all Team Members are impeccably presented and adhere to the correct uniform standards</li><li>
Evaluate the performance of the Team ensuring the highest standards of service are given at all times</li><li>
Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner</li><li>
Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar</li><li>
Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures</li><li>
Adhere to the Company disciplinary policy when necessary</li><li>
Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence</li><li>
Complete all necessary administration in accordance with Company procedures relating to all staff members</li><li>
Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office</li><li>
Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques</li><li>
Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained</li><li>
Meet or exceed the monthly drink profit margin target</li></ul>
What are we looking for? 
Assistant Bar Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Customer Service experience in supervisory or above capacity</li><li>
A warm personality, attentive and smartly presentable</li><li>
An ability to listen and respond to demanding Guest needs</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Committed to delivering high levels of customer service</li><li>
Ability to work under pressure</li><li>
Flexibility to respond to a range of different work situations</li><li>
A medium level of IT proficiency is required</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in similar role</li><li>
Passion for delivering exceptional levels of Guest service</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Bar Manager

<div>Assistant Front Office Manager
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. 
 
 
What will I be doing? 
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul>
<li>Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li>
<li>Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li>
<li>Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li>
<li>Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul>
What are we looking for? 
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>High level of commercial awareness and sales capabilities</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Front Office Manager

<div>Assistant Room Service Manager / Supervisor
Assistant Room Service Manager is responsible for managing room service operations to deliver an excellent Guest and Member experience while training staff, optimising sales, and controlling costs. 
What will I be doing? 
As Assistant Room Service Manager, you will be responsible for managing room service operations to deliver an excellent Guest and Member experience. Assistant Room Service Manager will also be required to manage, train, and develop team members and optimise sales and control costs. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Provide effective leadership to the Room Service teams to ensure targets are met and exceeded both for the hotel and individual development</li><li>
Ensure compliance of brand standards</li><li>
Evaluate guest satisfaction levels with a focus on continuous improvement</li><li>
Aware of trends and propose ideas to build the range and quality of Food and Beverage</li><li>
Optimise sales and contain costs, identifying any areas for action</li><li>
Set achievable budgets and other short- and long-term functional goals</li><li>
Maintain consistent communication with Training and Development department to ensure teams at all levels are trained and developed through the use of structured training calendars</li><li>
Maintain strong internal control environment and compliance to hotel/company policies and procedures</li></ul>
What are we looking for? 
Assistant Room Service Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in a similar role</li><li>
Effective management skills</li><li>
Negotiation and influencing skills</li><li>
Positive attitude</li><li>
Excellent communication skills</li><li>
Ability to work under pressure</li><li>
Good grooming standards</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience within the hospitality industry</li><li>
Previous experience managing payroll, budgets and forecasting</li><li>
Commercial and industry knowledge</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Room Service Manager / Supervisor

<div>Assistant Restaurant Manager
An Assistant Restaurant Manager oversees all Food and Beverage operations, including Restaurants, Bars, Caf&eacute;, Room Service, Conference and Banqueting and Kitchens to ensure high standards of quality and service. 
What will I be doing? 
As an Assistant Restaurant Manager, you will oversee all Food and Beverage operations including Restaurants, Bars, Cafe, Room Service, Conference and Banqueting and Kitchens to ensure quality and service by performing the following tasks to the highest standards:<ul>
<li>Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards</li>
<li>Effectively control the flow of customers and the interaction between the front and back-of-house throughout service</li>
<li>Ensure Team Members maximize all sales opportunities</li>
<li>Ensure Team Members consistently maintain brand standards and high levels of customer service</li>
<li>Handle all customer inquiries in an appropriate and professional manner</li>
<li>Accurately manage all transactions during service</li>
<li>Manage Team Member schedules, stock, and wastage levels</li></ul>
What are we looking for? 
An Assistant Restaurant Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in organizing food and beverage service in a range of outlets</li>
<li>Experience in supervising a team</li>
<li>Ability to demonstrate delegation skills</li>
<li>Flexibility to respond quickly and positively to a range of work situations</li>
<li>A passion for developing others to be part of a winning team</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Restaurant Manager

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