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product manager

MSSH

Product SpecialistLocation: Qatar Department: Automotive / Garage Equipment Division Employment Type: Full-TimeJob SummaryWe are seeking a highly motivated Product Specialist to manage assigned product lines and act as the key link between suppliers, supply chain, and sales teams. The successful candidate will ensure product availability, provide technical and commercial support, maintain accurate product information, and contribute to business growth through effective product management and market analysis.Key Responsibilities<ul><li>Manage assigned product portfolios and support product lifecycle activities.</li><li>Coordinate with suppliers, sales teams, and supply chain departments to ensure smooth operations.</li><li>Monitor inventory levels and ensure timely replenishment to avoid stock shortages or excess stock.</li><li>Provide technical product information, specifications, and commercial support to the sales team.</li><li>Prepare and support quotations, pricing updates, and product recommendations.</li><li>Identify new products, market opportunities, and portfolio expansion opportunities.</li><li>Maintain accurate product data, catalogs, pricing, and documentation within company systems.</li><li>Support product launches, promotions, and marketing initiatives.</li><li>Monitor market trends, competitor activities, and customer requirements.</li><li>Resolve product-related issues and coordinate with suppliers on quality or supply concerns.</li><li>Respond promptly to product inquiries from internal and external stakeholders.</li></ul>RequirementsEducation<ul><li>Bachelor's Degree in Mechanical Engineering, Automotive Engineering, or a related field preferred.</li><li>Candidates with a relevant technical diploma and strong industry experience will also be considered.</li></ul>Experience<ul><li>3&ndash;5 years of experience in Product Management, Technical Sales, Procurement, Supplier Coordination, or a related role.</li><li>Experience within the automotive aftermarket, garage equipment, industrial tools, or industrial equipment sectors is highly preferred.</li></ul>Required Skills &amp; Competencies<ul><li>Strong knowledge of automotive products, garage equipment, or industrial tools.</li><li>Understanding of inventory management, supply chain, and procurement processes.</li><li>Excellent communication and coordination skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Advanced proficiency in Microsoft Excel and ERP systems.</li><li>Technical and commercial product knowledge.</li><li>Supplier management and negotiation skills.</li><li>Ability to manage multiple priorities and meet deadlines.</li><li>Customer-focused mindset with strong attention to detail.</li></ul>Experience: 3&ndash;5 years (Required) Industry: Automotive, Garage Equipment, Industrial Tools, or Industrial Equipment Language: English (Required), Arabic is an advantage.Pay: QAR5,500.00 - QAR6,500.00 per monthWork Location: In person

Product Specialist

Hopper

<div>
 
 About The Job
 
 
 
 As an Account Lead within the Fintech Team at HTS, you will be responsible for driving the success of our fintech solutions with airline partners. You will work closely with airlines to launch new products, optimize and grow existing solutions, and develop new opportunities that drive both business growth and enhance the traveler experience.
 
 
 You&rsquo;ll be at the intersection of strategy, product development, and partnership management, working directly with airline stakeholders to ensure our fintech products align with their business objectives and success metrics. This role requires a combination of strong interpersonal skills, creativity, and analytical ability to navigate complex airline ecosystems and deliver impactful results.
 
 
 
 What Would Your Day-to-day Look Like
 
 
 
 <ul>
 <li>
 Build &amp; Manage Strategic Partnerships: Cultivate and manage relationships with airline partners to understand their needs, challenges, and opportunities in the fintech space.
 </li>
 <li>
 Product Development: Lead the development and launch of new fintech products for airlines. This includes driving product vision, collaborating with internal teams, and ensuring alignment with airline partners&rsquo; goals and success metrics.
 </li>
 <li>
 Optimize Existing Solutions: Work with airlines to improve and grow existing fintech products, ensuring they meet evolving business needs and maximize ancillary revenue opportunities.
 </li>
 <li>
 Product Implementations: Lead product implementations and delivery for diverse accounts, including project and stakeholder management, maintaining documentation, executing user acceptance testing and issue triaging.
 </li>
 <li>
 Data-Driven Insights: Leverage analytical tools and data to monitor product performance, assess customer feedback, and make data-backed decisions to optimize product offerings.
 </li>
 <li>
 Cross-Functional Collaboration: Work closely with internal teams (engineering, design, marketing, and customer success) to deliver seamless product experiences.
 </li>
 <li>
 Market Intelligence: Stay up-to-date with trends in the fintech and travel industries to anticipate market shifts and identify new opportunities for innovation.
 
 
 </li>
 </ul>
 
 An ideal candidate has
 
 
 
 <ul>
 <li>
 Strong interpersonal and communication skills to engage with stakeholders at all levels. Someone who can build trust with partners and internal teams through clarity, consistency, and professionalism.
 </li>
 <li>
 Ability in vibe coding/ prototyping products/ features or workflows with AI tooling like LLM (Claude, Gemini, Chatgpt, etc)
 </li>
 <li>
 Proven ability to manage and grow strategic partnerships.
 </li>
 <li>
 Excellent analytical skills with experience in data-driven decision-making.
 </li>
 <li>
 Creativity and strategic thinking to identify new opportunities in the fintech and travel spaces.
 </li>
 <li>
 Strong project management and organizational skills.
 </li>
 <li>
 Familiarity with airline operations, challenges, and revenue streams, or previous experience working within the airline industry is a strong plus.
 </li>
 <li>
 Native Arabic speaker with fluency in English. The ability to communicate effectively with ME and NA partners and stakeholders is crucial.
 
 
 </li>
 </ul>
 
 Perks And Benefits Of Working With Us
 
 
 
 <ul>
 <li>
 Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.
 </li>
 <li>
 Carrot Cash travel stipend
 </li>
 <li>
 Flexdesk All Access Pass &amp; Work-from-home stipend
 </li>
 <li>
 Entrepreneurial culture where pushing limits and taking risks is everyday business
 </li>
 <li>
 Open communication with management and company leadership
 </li>
 <li>
 Small, dynamic teams = massive impact
 
 
 </li>
 </ul>
 🇶🇦
 
 Contractor Disclosure: Qatar
 
 🇶🇦
 
 
 
 This position is offered as an
 
 Independent Contractor
 
 role based in Qatar, supporting the Hopper Cloud / HTS (Hopper Technology Solutions) business unit. The successful candidate will engage with Hopper as an independent service provider and will not be considered a legal employee under the Qatar Labour Law (Law No. 14 of 2004). As the State of Qatar generally requires expatriates to have local visa sponsorship, the contractor is responsible for ensuring they have the legal right to work as a freelancer/contractor (e.g., via a self-sponsored visa or a business entity) and must manage all applicable local tax and social security requirements. This engagement is governed by a commercial service agreement and does not provide eligibility for company-sponsored benefits, statutory end-of-service gratuities, or paid leave typical of a standard sponsored employment contract.
 
 
 
 
 More about Hopper
 
 
 
 At Hopper, we are on a mission to become the leading travel platform globally &ndash; powering Hopper&rsquo;s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions &ndash; helping people travel better and save more on their trips.
 
 
 The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers &ndash; with 70% of its users being Gen Z and millennials.
 
 
 While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we&rsquo;ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world&rsquo;s largest brands.
 
 
 Through HTS, our B2B division, the company supercharges its partners&rsquo; direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.
 
 
 
 Here are just a few stats that demonstrate the company&rsquo;s recent growth:
 
 
 
 Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS&rsquo; channels every year.
 
 
 Our fintech products &ndash; including Cancel for Any Reason and Flight Disruption Assistance &ndash; have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.
 
 
 Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.
 
 
 Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.
 
 
 Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper&rsquo;s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.
 
 
 Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.
 
 
 Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.
 
 
 Come take off with us!
 
 
 
 At Hopper, we leverage AI-driven tools to assist our team in efficiently reviewing applications. These tools help us assess qualifications fairly and objectively. By submitting your application, you acknowledge the use of these automated screening technologies.
 
 
 
</div>

Account Lead - Middle East - Fintech Ancillaries (100% Remote - Qatar)

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. 
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. 
With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
You will excel and enjoy this position if you are ready to actively handle the following missions :<div> 
Client Experience:</div> 
<div></div><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li></ul><ul><li>
Provide support to the team in difficult situations ensuring client satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPIs.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Provide support for the floor manager as an active co-lead.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Customer Experience Manager in analyzing results and proposing action plans in order to enhance client experience during the skincare shopping experience.
</li><li>Provide support for the Customer Experience Manager by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul><div></div><div> 
Sales:</div> 
<div></div><ul><li>
Collaborate in achieving skincare sale targets and overall store objectives.
</li><li>Reinforce sales policies and techniques established at Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Provide support for the Customer Experience Manager in analyzing sales results and proposing action plans to achieve set targets.</li><li>
Ensure achievements by the hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost achievements.</li></ul><div></div><div> 
Operations:</div> 
<div></div><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Together with the Customer Experience Manager, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>
Validate the podium order proposed by the Operations Manager and Podium daily performance is closely monitored.</li><li>
Align with Store Management on Shelving plans, novelties, brand relocations, gird changes, etc. and communicate to your assigned team.</li></ul><div> 
</div><div>People:</div> 
<div></div><ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefing, coaching and training.</li><li>
Increase the team&rsquo;s confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the CEM.</li><li>
Coordinate with Store Management and ensure your assigned team is attending training and follow-up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member. Register new staff, report log in issues and oversee gift distribution of your assigned team.
</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with CEM / SM for final validation according to business needs.</li></ul><div></div><div> 
Business:</div> 
<div></div><ul><li>
Provide support to the Customer Experience Manager / Store Director with knowledge
</li></ul><div>of the market conditions, competition, client needs, etc.</div><ul><li>
Analyze all relevant KPIs and propose action plans for improvement.
</li><li>Develop and propose short and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends.</li><li>
Plan, implement and oversee in-store promotional events or displays.</li></ul><div> 
Relationships</div><div> 
</div>Internal Relationships: Store team (Store Manager/Director, Supervisor, Beauty Consultants), and Head Office teams.
External Relationships: Clients, Brand Promoters/Managers Brand Trainers, Security, and Cleaning team.<div> 
</div>Do not hesitate to apply if you have&hellip; or if you are &hellip; 
<ul><li>Minimum 5 years of experience in retail with proven successful sales and services in store.
</li><li>Minimum 2 to 3 years&rsquo; experience in team management.
</li></ul><ul><li>3 years in the beauty industry.</li><li>
Advanced skincare knowledge.</li><li>
Bachelor&rsquo;s degree.</li><li>
English &ndash;Advanced level.</li><li>
Arabic is a plus.</li><li>
Digital orientation/analytical skills/business acumen.</li><li>
Excellent communication/public speaking skills.</li><li>
Ability to develop and manage people.</li><li>
Commercial awareness.
</li><li>Strong training &amp; coaching ability on product and services.</li><li>
Intermediate MS Office Skills.</li></ul> 
Here, you will find:<ul><li> 
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul></div>

Skincare Manager

<div>Job ID: 197205 
Location Name: [[filter8]] 
Address: [[filter11]], [[filter10]], [[filter9]] [[postalcode]], Qatar (QA) 
Job Type: Full Time 
Position Type (Regular/Temporary): Regular 
Job Function: [[filter14]] 
Is This Position Eligible for Remote? : [[req_remoteeligible]] 
MISSION: To ensure the delivery of exceptional operational and commercial standards throughout the store, with focus on providing an elevated customer experience. The Store Director needs to ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of the Management team, whilst managing within agreed budgets. 
Responsibilities
Client Experience<ul><li>Embody Sephora Attitude and set an example in front of the team.</li><li>Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>Inspire the team to use digital tools to deliver a customized service.</li><li>Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up
</li><li>Build a strong relationship with Brand Supervisors and follow up on Brand BCs.</li><li>Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.
</li><li>Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.</li><li>Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul> 
Sales
<ul><li>Implement retail priorities and inspire commercial success.</li><li>Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.</li><li>Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.</li><li>Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target.
</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul> 
Operations<ul><li>Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.</li><li>Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).</li><li>In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking.</li><li>Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met.
</li><li>Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects.</li></ul> 
Business<ul><li>Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc.</li><li>Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora.
</li><li>Establish monthly reports including competitors' activities.</li><li>Analyze all relevant KPIs and propose action plans for improvement and forecast future performance
</li></ul><div>- Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</div><ul><li>Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge.
</li><li>Propose Plan, implement and oversee in-store promotional events or displays.</li><li>Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>With your team of Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.
</li><li>Network with other stores and head office departments and take on area responsibilities</li><li>Network and build relationships with the different departments in Sephora HO and take on area responsibilities.</li><li>Manage the store&rsquo;s P&amp;Ls.</li><li>Propose innovative ideas and opportunities to Head of Operations.</li></ul> 
People<ul><li>Motivate and develop the Management and store team through daily coaching / observations</li><li>Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>Increase the team confidence and motivation by praise and feedback for their performance.</li><li>Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Head of Operations.</li><li>Ensure the team is attending training and follow up is done after the training is attended.</li><li>Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance.</li><li>Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary.
</li><li>Over see the annual leave of the team according to business needs.</li></ul> 
Know How<ul><li>Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>Keep up-to-date on trends and products.</li><li>Inspire, mentor and coach the team.</li></ul> 
Relationships 
Internal Relationships<ul><li>Store team (Store Manager/Director, Supervisor, Beauty Consultants), Head of Retail and Head office teams.</li></ul> 
External Relationships<ul><li>Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul> 
Job Holder Profile<div> 
</div>Training Knowledge
<ul><li>Advanced Product Knowledge.</li><li>Intermediate knowledge on health and safety procedures.</li></ul> 
Experience<ul><li>Proven successful role in managing.</li><li>Minimum 7 to 8 years&rsquo; experience in store management.</li><li>Bachelor's degree.</li></ul> 
Languages<ul><li>English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>Arabic is a plus in OGCC and mandatory for KSA.</li></ul> 
Competencies<ul><li>Digital orientation/analytical skills/business acumen.</li><li>Excellent communication skills.</li><li>Intermediate MS Office skills.</li><li>Ability to deal with Ambiguity.</li><li>Commercial &amp; Financial awareness.</li></ul>
.</div>

Store Director

The Arab Lens

<div>Our Client
Our client is an established organization operating within the consumer goods sector and is seeking to appoint a Trade Marketing Manager to strengthen its commercial capabilities. The company is focused on enhancing market presence, supporting sales growth, and building stronger partnerships with distributors and retail customers across its operating markets.
The Role
The Trade Marketing Manager will lead the development and execution of trade marketing initiatives that support commercial objectives, improve in-store visibility, and drive product performance across multiple sales channels. Working closely with the Sales and Marketing teams, the successful candidate will ensure effective execution of promotional activities while maximizing return on investment.
Responsibilities<ul><li>
Develop annual trade marketing strategies aligned with commercial objectives.</li><li>
Plan and execute promotional campaigns across retail channels.</li><li>
Support product launches through effective in-market activation.</li><li>
Analyze sales performance and recommend commercial initiatives.</li><li>
Collaborate with Sales teams to improve market execution.</li><li>
Manage point-of-sale materials and merchandising activities.</li><li>
Build strong relationships with distributors and retail partners.</li><li>
Monitor competitor activities and market trends.</li><li>
Manage trade marketing budgets and campaign effectiveness.</li><li>
Prepare regular performance reports and commercial insights.</li><li>
Support category management and customer-specific initiatives.</li></ul>
Qualifications<ul><li>
Bachelor&rsquo;s degree in Marketing, Business Administration, or a related discipline.</li><li>
6+ years of experience in Trade Marketing within FMCG, Retail, or Consumer Goods.</li><li>
Strong understanding of Modern Trade and General Trade environments.</li><li>
Experience managing distributors and retail activation programs.</li><li>
Strong analytical and commercial skills.</li><li>
Excellent project management and communication abilities.</li><li>
Advanced proficiency in Microsoft Excel and PowerPoint.</li><li>
Fluency in English is required; Arabic is considered an advantage.</li></ul></div>

Trade Marketing Manager

Hilton

<div>
 
 Job Description
 
 
 
 
 Exceptional Hospitality Starts with You
 
 
 
 Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a
 
 Spa Receptionist
 
 , you&rsquo;re not just providing administrative support to ensure seamless spa operations &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
 
 
 
 Responsibilities
 
 
 
 Here's what you'll do during a typical day:
 
 
 <ul>
 <li>
 As Spa Receptionist, you will provide excellent administrative support to the Spa and Fitness department and other managers, as assigned. Specifically, a Wellness Coordinator will perform the following tasks to the highest standards:
 </li>
 <li>
 1. Maintain a professional presence on the Spa &amp; Fitness front desk &ndash; answering the phone and coordinating appointments for massage, treatments, classes, and personal training in a polite and helpful manner.
 </li>
 <li>
 2. Acts as the ambassador of the Spa &amp; Fitness greeting and welcoming all visitors. Ensure each visitor is acclimated to the standards of spa use and sign a liability waiver. Supervise/assist Staff with morning setup and closing duties.
 </li>
 <li>
 3. Responsible for maintaining all stations, rooms, Spa &amp; Fitness; ensuring cleanliness/sanitation, stations organized and well stocked, all items put away at the end of the day. Responsible for meeting all MOPH requirements.
 </li>
 <li>
 4. Monitors the entire facility with thorough walkthroughs at opening and every two hours until the end of day. This must include all Fitness Center, Pool, and Spa facilities.
 </li>
 <li>
 5. Organize/plan daily setup and close
 </li>
 <li>
 6. Daily management of the Retail Outlet to present an inviting area for members and guests to shop. Discuss items of interest with members and guests encouraging them to browse and purchase. Process all sales in POS accurately and timely.
 </li>
 <li>
 7. Completes monthly inventories.
 </li>
 <li>
 8. Monitor and execute proper POS setup and training; ensuring the system is properly closed and paperwork submitted to accounting at the end of each shift.
 </li>
 <li>
 9. Maintains and stocks as needed to ensure member satisfaction. Assists Manager with ordering supplies as needed.
 </li>
 <li>
 10. Financial - Control ongoing service and product management to ensure profitability, implement full Spa product and service purchasing standards and ensure compliance, administer staff and member scheduling for maximum revenue generation and profitability.
 </li>
 <li>
 12. Customer Service - Anticipate, identify, and ensure member/guest needs are being met in the very best possible way. Develop and deliver credible, competitive, value-plus services to our members/guests.
 </li>
 <li>
 16.Ensure stock and cash items are kept secured to minimize/eliminate losses. Implement a clearly established opening and closing procedure.
 </li>
 <li>
 17.Manage Spa inventories effectively, follow purchasing standards; ensure compliance.
 </li>
 <li>
 18.. Effectively and efficiently communicate all member/guest questions and/or complaints to Manager.
 </li>
 <li>
 19. Assist in any other areas as directed by the Manager.
 </li>
 <li>
 20. Assist guests and clients in an appropriate and timely manner
 </li>
 <li>
 21. Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
 </li>
 <li>
 22. Ensure client experience is proficient including bookings, payments, and consultation cards
 </li>
 <li>
 23. Adhere to cash handling procedures
 </li>
 <li>
 24. Interact and communicate effectively with clients, members, team members, guests, and management team Up-sell with latest departmental incentives
 </li>
 <li>
 25. Report accidents, maintenance issues, or other incidents
 </li>
 <li>
 Ensure compliance with all health and safety regulations
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What It Takes to Make the Stay
 
 
 
 At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
 
 
 A passion for spreading the light and warmth of
 
 Hospitality
 
 . Acting with
 
 Integrity
 
 and always doing the right thing. Inspiring others through
 
 Leadership
 
 . A belief that
 
 Teamwork
 
 drives the best outcomes. A sense of
 
 Ownership
 
 and accountability. And a focus on the
 
 Now
 
 , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
 
 
 
 About Us
 
 
 
 
 Join an Award-Winning Workplace Culture
 
 
 
 At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
 
 
 Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
 
 
 Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
 
 
 Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.
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Spa Receptionist (Arabic Speaker)

Chedi Hospitality

<div>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 Diploma or degree in Hospitality Management, Food &amp; Beverage Management, or a related field is preferred.
 </li>
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 Minimum of 2 years of experience as an Assistant Restaurant Manager or in a supervisory role within a luxury hotel or high-quality restaurant.
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 Previous experience in banquet operations is required.
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 Strong knowledge of Food &amp; Beverage operations, restaurant service standards, banquet operations, menu offerings, and beverage service.
 </li>
 <li>
 Strong leadership, communication, organizational, and problem-solving skills.
 </li>
 <li>
 Good understanding of revenue generation, upselling, cost control, inventory management, and operational efficiency.
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 Excellent guest relations skills with the ability to handle guest concerns professionally and effectively.
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 <li>
 Proficiency in Point-of-Sale systems and relevant restaurant reservation and hotel systems is preferred.
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 Fluency in English is required; additional language skills are an advantage.
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 Flexibility to work shifts, weekends, public holidays, and extended hours based on operational requirements.
 
 
 </li>
 </ul>
 
 Key Areas of Responsibility
 
 
 
 <ul>
 <li>
 Operations
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 <li>
 Assist the Restaurant Manager in overseeing the daily operations of the restaurant and ensuring efficient service delivery.
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 Support the implementation and consistent delivery of the outlet concept, hotel standards, and departmental procedures.
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 <li>
 Maintain an active presence on the floor during service periods to oversee operations, engage with guests, and support the team.
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 Ensure all service sequences, operating procedures, restaurant pathways, and brand standards are consistently followed.
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 Conduct engaging and informative pre-shift briefings covering reservations, guest preferences, menu updates, promotions, service priorities, and sales targets.
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 Assign duties and responsibilities to team members and monitor performance throughout the shift.
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 Ensure the outlet is adequately staffed according to business levels and operational requirements.
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 Maintain comprehensive knowledge of all food and beverage offerings to support recommendations, upselling, and effective team guidance.
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 <li>
 Coordinate closely with the Culinary team and other hotel departments to ensure seamless service delivery.
 </li>
 <li>
 Support banquet operations, including event preparation, setup, service execution, and coordination, as required.
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 Review banquet event requirements and ensure the team is fully briefed on event details, service standards, and guest expectations.
 </li>
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 Oversee outlet opening and closing procedures, including cash handling and end-of-day reconciliation.
 </li>
 <li>
 Ensure all operational checklists are completed accurately and within the required timelines.
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 <li>
 Monitor the proper use, handling, and maintenance of operating equipment, furniture, fixtures, and supplies.
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 <li>
 Report and follow up on maintenance concerns, operational issues, and potential service risks.
 </li>
 <li>
 Guest Service
 </li>
 <li>
 Ensure all Chedians consistently deliver exceptional, personalized, and anticipatory service in line with the hotel's standards.
 </li>
 <li>
 Engage with guests to understand their needs, preferences, and feedback.
 </li>
 <li>
 Ensure guest preferences, special requests, and celebrations are communicated to the relevant teams to support personalized service.
 </li>
 <li>
 Handle guest feedback, concerns, and complaints promptly and professionally, ensuring appropriate follow-up and satisfactory resolution.
 </li>
 <li>
 Support the Restaurant Manager in monitoring guest satisfaction and implementing service improvement initiatives.
 </li>
 <li>
 Maintain positive and professional relationships with guests, colleagues, and business partners.
 </li>
 <li>
 Financial &amp; Administrative
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 Support the achievement of the outlet's revenue, profitability, and financial objectives.
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 Monitor daily revenue, sales performance, average spend, sales mix, and business levels.
 </li>
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 Encourage and support effective upselling and revenue-generating initiatives.
 </li>
 <li>
 Assist in controlling operating expenses, payroll costs, inventory, wastage, and the use of equipment and supplies.
 </li>
 <li>
 Participate in regular inventory and stock checks in accordance with hotel procedures.
 </li>
 <li>
 Ensure all cash handling, discounts, voids, corrections, and settlements comply with established policies and procedures.
 </li>
 <li>
 Assist with the preparation of duty rosters, operational reports, training records, incident reports, and other required documentation.
 </li>
 <li>
 Maintain accurate operational records and ensure all departmental documentation is completed and submitted on time.
 </li>
 <li>
 Leadership &amp; Team Development
 </li>
 <li>
 Support the Restaurant Manager in leading, motivating, and developing the outlet team.
 </li>
 <li>
 Lead by example and promote a positive, professional, and performance-driven working environment.
 </li>
 <li>
 Provide regular coaching, guidance, and constructive feedback to team members.
 </li>
 <li>
 Identify training needs and conduct on-the-job training to improve service skills, product knowledge, sales techniques, and operational performance.
 </li>
 <li>
 Support the onboarding and development of new Chedians.
 </li>
 <li>
 Monitor team performance, attendance, punctuality, grooming, and compliance with hotel standards.
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 <li>
 Promote teamwork, accountability, effective communication, and continuous improvement.
 </li>
 <li>
 Support GHM's values and contribute positively to employee engagement and the hotel's service culture.
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 <li>
 Policies, Health &amp; Safety
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 <li>
 Comply with all hotel policies, departmental procedures, and applicable legal requirements.
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 <li>
 Maintain the highest standards of food hygiene, sanitation, workplace safety, and personal grooming.
 </li>
 <li>
 Ensure all Chedians comply with food safety, fire, health, safety, security, and emergency procedures.
 </li>
 <li>
 Report and follow up on health, safety, security, and operational concerns promptly.
 </li>
 <li>
 Attend departmental meetings, briefings, and training sessions as required.
 </li>
 <li>
 Carry out any other reasonable duties assigned by the Restaurant Manager, Food &amp; Beverage Manager, or Hotel Management.
 </li>
 </ul>
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Assistant Restaurant Manager

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