program director (master planner) Jobs in Noida

program director (master planner)

sr. project manager

program manager

Coforge

<div>
 
 
 Job Title
 
 : Program Director (Master Planner)
 
 
 
 Key Skills
 
 : Program/Project Management, Project Planning &amp; Airport Master Systems Integration (MSI)
 
 
 
 Experience:
 
 15+ years
 
 
 
 Location
 
 : Greater Noida
 
 
 
 Mode:
 
 Work From Office
 
 
 
 
 
 We at Coforge are hiring a Program Director (Master Planner) with the following skill-set:
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and maintain the integrated master schedule for the MSI project using industry-standard scheduling tools.
 </li>
 <li>
 Coordinate with project managers, technical leads, and contractors to gather schedule inputs and updates.
 </li>
 <li>
 Identify, analyze, and report on schedule risks and opportunities.
 </li>
 <li>
 Ensure alignment between technology systems delivery and construction timelines.
 </li>
 <li>
 Monitor progress against baseline schedules and provide variance analysis.
 </li>
 <li>
 Support scenario planning and schedule impact assessments for changes and delays.
 </li>
 <li>
 Prepare regular schedule reports and dashboards for stakeholders.
 </li>
 <li>
 Ensure compliance with project governance and reporting standards.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Construction Management, Project Management, or related field.
 </li>
 <li>
 Minimum 5 years of experience in planning and scheduling roles within large infrastructure or airport projects.
 </li>
 <li>
 Proficiency in scheduling software such as Primavera P6, MS Project, or equivalent.
 </li>
 <li>
 Strong understanding of built environment and airport systems integration.
 </li>
 <li>
 Excellent analytical, organizational, and communication skills.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Experience with Earned Value Management (EVM) and performance tracking.
 </li>
 <li>
 Familiarity with airport operational systems and technology programs.
 </li>
 <li>
 Ability to work collaboratively in multi-disciplinary teams.
 </li>
 <li>
 Knowledge of project controls and reporting frameworks.
 </li>
 </ul>
 
 
 
 
 Looking forward to receiving your profile, for more details, please reach out to
 
 
 radhika.singhal@coforge.com
 
 
 
 
 
</div>

Program Director (Master Planner)

Genpact

<div>
 
 Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose &ndash; the relentless pursuit of a world that works better for people &ndash; we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
 
 
 
 
 Inviting applications for the role of
 
 Assistant Vice President- Advisory PMO Director
 
 
 
 In this role, you will be part of a team supporting our Advisory Partners to lead and execute strategic projects, ensuring the successful delivery of programs within appropriate governance frameworks.
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Lead the PMO team to provide the portfolio with best-in-class services.
 </li>
 <li>
 Support programs in set up for success with constructs to aid delivery of program objectives.
 </li>
 <li>
 Support programs to have quality business cases including robust costs, benefits, schedules / milestones, scope, business impacts and risk assessment.
 </li>
 <li>
 Support programs to have tracking to business cases with ongoing cost and benefit forecasts with tracking in place.
 </li>
 <li>
 Embed appropriate project governance processes within each program and ensure programs are adhering to the Transformation Delivery Standard and Policy (TDS) and all other governance standards.
 </li>
 <li>
 Recommend and drive actions regarding governance events.
 </li>
 <li>
 Identify and escalate key risks and issues for assigned programs, including emerging and delivered risks.
 </li>
 <li>
 Ensure cross program dependencies and resource contention issues are being effectively identified, managed and escalated as required.
 </li>
 <li>
 Provide insights on quality and delivery issues identified through the reviews and engagements with programs.
 </li>
 <li>
 Lead / facilitate working groups and support Steering Committees.
 </li>
 <li>
 Review and contribute to all program reporting including coordination of timelines.
 </li>
 <li>
 Set up programs in PM Tool and ensure the completion of PM Tool.
 </li>
 <li>
 Ensure there is timely, appropriate, and relevant communications sent from the PMO to key stakeholders.
 </li>
 <li>
 Implement the necessary program registers to track key decisions, achievements and action items, along with requisition and invoice approvals.
 </li>
 <li>
 Play a driving role in the PMO community, driving ongoing uplift.
 </li>
 </ul>
 
 
 Qualifications we seek in you!
 
 
 
 Minimum Qualifications / Skills
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or Masters/MBA in the either of the following disciplines: business, finance, supply chain, accounting, analytics, engineering, or data management.
 </li>
 <li>
 Required relevant years of experience as PMO practitioner and leader.
 </li>
 <li>
 Demonstrable expertise in relevant industry and applicable domains.
 </li>
 <li>
 Thorough understanding of digital and analytical trends within industry.
 </li>
 <li>
 Project management experience and exposure to Agile/Scrum methodologies is an advantage.
 </li>
 <li>
 Experience with collaboration and facilitation techniques.
 </li>
 <li>
 Knowledge and experience on project planning techniques; financial management, defining PMO operating model, governance structures and frameworks within a project, program or portfolio; resource management and costs, scheduling and quality management.
 </li>
 <li>
 Proficient in Microsoft Office &ndash; Excel, PowerPoint, Word.
 </li>
 <li>
 Excellent problem solver, hyper logical and goal-oriented thinker.
 </li>
 <li>
 Excellent communication &amp; interpersonal skills &ndash; verbal and written.
 </li>
 <li>
 Excellent presentation skills &ndash; in person &amp; virtually.
 </li>
 <li>
 Ability to work effectively in team environments.
 </li>
 <li>
 Able to create &amp; maintain relationship easily.
 </li>
 <li>
 Ability to thrive in ambiguity.
 </li>
 </ul>
 
 
 
 Preferred Qualifications/ Skills
 
 <ul>
 <li>
 Accountability - Taking action to ensure obligations are met, holding self and others accountable for behaviours and outcomes.
 </li>
 <li>
 Works in collaboration with others to achieve shared goals.
 </li>
 <li>
 Analysis &amp; Problem Solving.
 </li>
 <li>
 Stakeholder Management, becoming a trusted advisor.
 </li>
 <li>
 Structured and organised approach.
 </li>
 <li>
 Positively influences and negotiates with others.
 </li>
 <li>
 Communicates Effectively - Clearly present ideas and information to others, both written and orally, team player and strong interpersonal skills.
 </li>
 <li>
 Enthusiastic to play a key driving role in Transformation. Understands performance outcomes and measures for key Program goals.
 </li>
 <li>
 Ability to work at pace and with accuracy
 </li>
 </ul>
 
 
 Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
 
 Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
 
</div>

Assistant Vice President - Project Management Office ( PMO)

<div>
 strategic thinker with a strong delivery focus, capable of driving project success within a complex enterprise environment.
 
 
 be responsible for providing PMO support across multiple projects, ensuring alignment with organizational goals, and delivering exceptional results
 
 
 play a pivotal role in ensuring the effective planning, execution, and delivery of strategic initiatives by providing robust project management support, driving process improvement, and leveraging data insights to inform decision-making.
</div>

Associate Consultant

<div>
 Project Managers oversee project planning, execution, and delivery. Responsibilities include managing project teams, developing project plans, and ensuring projects meet objectives and deadlines. You will work with stakeholders to address project issues and drive successful outcomes. Strong experience in project management and leadership skills are required.
</div>

Project Manager-Project Management-Overall Project Management

<div>
 The position will operate for one of the P&amp;C Insurance products and working closely with the development team. The position requires in-depth involvement in Project planning, scheduling and end to end project. Performing to match the strategy and demands of the programs is an important role to perform. This position will require use of good knowledge in documentation.
</div>

Automation Test Engineer A1

Heifer International

<div>
 
 Description
 
 
 
 
 BACKGROUND:
 
 
 
 Passing Gifts Private Limited (PGPL) is a wholly owned subsidiary of Heifer International USA and it provides services in educating, consulting, training, advising, and providing professional and technical services to individuals, associations, and entities in India and abroad, particularly those who support or are working in the areas of social advancement and sustainable development. This position may also require service agreements, secondment agreements, between entities, etc.
 
 
 PGPL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identify, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
 
 
 
 Position Title:
 
 Consultant
 
 -
 
 Veterinary Doctor
 
 
 
 Department:
 
 Livestock Technology and One Health
 
 
 
 Reporting to:
 
 Senior Project Manager
 
 
 
 Engagement Period:
 
 6 months (January 5th, 2026, to June 30th , 2026)
 
 
 
 Location:
 
 Darbhanga, Bihar
 
 
 
 Responsibilities
 
 
 
 
 (including approximate percentage effort)
 
 
 
 
 DELIVERABLES
 
 
 
 
 
 A.
 
 
 
 
 Promote scientific Goat/Backyard Poultry practices in rural farmers for increase in income and nutrition of the family. (50%).
 
 
 
 
 <ul>
 <li>
 Ensure quality and timely animal healthcare delivery (prevention and treatment).
 </li>
 <li>
 Ensure good husbandry practices (breeding, nutrition, housing, feeding, watering, and waste management and other ecological production methods etc.).
 </li>
 <li>
 Ensure regular supply of quality inputs.
 </li>
 <li>
 Ensure good quality output products.
 </li>
 <li>
 Develop training material and conduct trainings for field workers/entreprenurs.
 </li>
 <li>
 Develop innovative models as per the field situation.
 </li>
 <li>
 Support in Business and Marketing activities of goat/Poultry
 </li>
 <li>
 Facilitate CAVEs time to time for project implementation
 </li>
 <li>
 Organise trainings for the CAVEs on Goat, BYP and strengthen their knowledge and skills
 </li>
 <li>
 Meet the project targets timely in terms of scale up production, targeted families, income increase and business goals.
 
 
 </li>
 </ul>
 
 
 B.
 
 
 
 
 Monitoring, review and reporting of the program (20%)
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Ensuring timely submission of reports.
 </li>
 <li>
 Ensure that the partner meet the Heifer&rsquo;s monitoring and evaluation requirements and the deadlines
 </li>
 <li>
 Reviewing the project progress (physical and financial) with partner staff on monthly basis
 </li>
 <li>
 Ensure that the Activity based reforecasting is prepared following the participatory method and the other stakeholders (PMC, co-funder, etc)
 </li>
 <li>
 Documentation and sharing of the best practices
 </li>
 <li>
 Work in collaboration and consultation with Regional Program Office (RPO) and Country Program Office (CPO) team
 
 
 </li>
 </ul>
 
 
 C.
 
 
 
 
 Facilitate the well-being of all small ruminants through the adoption of improved animal management and productivity practices and standards in the program (15%).
 
 
 
 
 
 
 <ul>
 <li>
 Ensure quality and timely animal healthcare delivery (prevention and treatment).
 </li>
 <li>
 Ensure good husbandry practices (breeding, nutrition, feed and fodder management, housing, watering, and waste management and other ecological production methods etc.).
 </li>
 <li>
 Ensure regular supply of quality inputs.
 </li>
 <li>
 Ensure good quality output products.
 </li>
 <li>
 Develop training material and conduct trainings for field workers/entreprenurs.
 </li>
 <li>
 Develop innovative models as per field situation.
 </li>
 <li>
 Support in Business and Marketing activities of small ruminants.
 
 
 </li>
 </ul>
 
 
 D.
 
 
 
 
 Liaison, networking and resource mobilization to strengthen the program effectiveness (10%)
 
 
 
 
 <ul>
 <li>
 Sharing the Heifer&rsquo;s model with other stakeholder and building a fruitful relationship with them
 </li>
 <li>
 Networking and relationship building with Government, CSR, Foundations, and other stakeholders and linking the project participants to their schemes
 </li>
 <li>
 Promotion cross earning and exchange of the knowledge
 </li>
 <li>
 Supporting the partners in mobilization of the committed co-funding/ Local Resource Leverage (LRL)
 </li>
 <li>
 Organizing and participating in donor visits.
 </li>
 <li>
 Time to time participation in state level events, workshops, and roundtables
 
 
 </li>
 </ul>
 
 
 E.
 
 
 
 
 May perform other job-related duties as assigned/ requested (5%)
 
 
 
 
 <ul>
 <li>
 Support other projects as and when required.
 
 
 </li>
 </ul>
 
 Minimum Requirements
 
 
 
 A bachelor&rsquo;s degree in veterinary science or equivalent plus five (5) years of Poultry Management related experience is required. Other job-related education and /or experience may be substituted for all or part of these basic requirements.
 
 
 
 Preferred Requirements
 
 
 
 Master&rsquo;s degree in veterinary science with specialization in Goat &amp; Poultry Science.
 
 
 <ul>
 <li>
 Knowledgeable of and experience in working with poultry and livestock programs.
 </li>
 <li>
 Knowledge and experience of running Campaigns.
 </li>
 <li>
 Knowledge of and experience with or within community organizations.
 </li>
 <li>
 Fluent in Odia, Hindi, English spoken as well as written.
 </li>
 <li>
 Good leadership qualities.
 </li>
 <li>
 Good communication skills.
 </li>
 <li>
 Have an interest animals/agriculture Community development.
 </li>
 <li>
 Excellent organizational skills including strong attention to details.
 </li>
 <li>
 Skills with Microsoft Office packages, internet browser and other appropriate technology.
 </li>
 </ul>
</div>

Consultant - Veterinary Doctor

Visit Health

<div>
 
 Call Centre Manager
 
 
 
 
 
 
 Location:
 
 Noida
 
 
 
 
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 
 
 
 
 
 
 
 
 About Us
 
 
 
 
 
 Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being.
 
 
 
 
 
 Our Core Offerings
 
 
 
 
 <ul>
 <li>
 Employee Assistance Program (EAP): Mental health support services for a balanced work-life experience.
 </li>
 <li>
 Personalized Health Plans: Tailored wellness programs with fitness, meditation, and nutritional guidance.
 </li>
 <li>
 Health Check-ups &amp; Screenings: Preventive check-ups and vaccinations for proactive health management.
 </li>
 <li>
 Comprehensive Wellness Programs: Designed to boost morale, productivity, and holistic employee health.
 </li>
 <li>
 Preventive &amp; OPD Care: Seamless primary care and OPD services, reducing out-of-pocket expenses through cashless OPD benefits.
 </li>
 </ul>
 
 
 
 
 Founding Team
 
 
 
 
 
 The founding team &mdash; Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi &mdash; established Visit Health to bridge the healthcare gap in India. Driven by their experiences with limited healthcare access in Pilani, they have built Visit Health into a platform that advocates quality, accessible healthcare for everyone.
 
 
 
 
 
 What Sets Us Apart
 
 
 
 
 <ul>
 <li>
 Comprehensive &amp; Flexible OPD Benefits: Visit offers unlimited access packages for employees and dependents, covering mental health, nutrition, diagnostics, and doctor consultations.
 </li>
 <li>
 Integrated Platform: Combining primary and secondary care, our platform connects corporates, insurers, and retailers, making healthcare seamless and holistic.
 </li>
 <li>
 Engagement &amp; Gamification: AI-driven insights, step challenges, and rewards (FitCoins) drive high engagement and builds lasting healthy habits.
 </li>
 <li>
 24/7 Accessibility: Accessible health support anytime, designed to address India&rsquo;s diverse healthcare needs.
 </li>
 </ul>
 
 
 
 
 Key Milestones &amp; Achievements
 
 
 
 
 <ul>
 <li>
 Expanding Primary Care Access: Serving over 5 million users with 1.5 million annual health checkups, 500,000 doctor consultations, and 200,000 pharmacy orders.
 </li>
 <li>
 Strategic Partnerships: Collaborations with leading insurers and doctors, reaching 2,500 major corporations and MSMEs.
 </li>
 <li>
 Technological Innovation: Introduced India&rsquo;s first cashless OPD insurance program in partnership with Apollo Munich, with a network of over 35,000 doctors.
 </li>
 <li>
 Awards &amp; Recognition: Honored in Forbes 30 Under 30 Asia (2020) and BITSAA Global 30 Under 30 (2022).
 </li>
 <li>
 Funding Success: Secured over $40 million in investments to drive growth and service expansion.
 </li>
 </ul>
 
 
 
 
 Future Vision
 
 
 
 
 
 Visit Health aims to further strengthen India&rsquo;s primary care infrastructure, expand its corporate and insurer partnerships, and introduce advanced health tech solutions. With a focus on universal health coverage, we&rsquo;re committed to making healthcare accessible for all employees and their families, supporting them in leading healthier lives.
 
 
 
 
 
 Visit Health &mdash; Empowering workplaces with accessible, affordable, and impactful healthcare.
 
 
 
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 We are looking for a high-performing
 
 Call Center Manager
 
 with experience managing
 
 5,000&ndash;10,000 calls/day
 
 across multi-site or high-volume environments. The ideal candidate has strong expertise in
 
 workforce planning, queue management, call analytics, process optimization, and team leadership
 
 . This role demands a
 
 data-driven mindset
 
 , strong people management skills, and a deep understanding of call center operations and technology.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. Operations &amp; Team Management
 
 
 <ul>
 <li>
 Lead, manage, and motivate a team of call center executives, team leads, and QA specialists.
 </li>
 <li>
 Ensure smooth handling of high call volumes (5&ndash;10K/day) while maintaining
 
 SLA, AHT, FCR, and customer satisfaction
 
 targets.
 </li>
 <li>
 Monitor real-time operations and redistribute workload across sites or teams as needed.
 </li>
 <li>
 Conduct weekly performance reviews and coaching sessions.
 </li>
 </ul>
 
 
 2. Workforce Planning &amp; Scheduling
 
 
 <ul>
 <li>
 Create and manage staff schedules based on forecasted call volumes, peak hours, and shrinkage.
 </li>
 <li>
 Optimize staffing models using
 
 WFM tools, historical patterns, and call queues
 
 .
 </li>
 <li>
 Maintain occupancy and utilization targets while avoiding over/under staffing.
 </li>
 <li>
 Coordinate with HR for hiring based on volume spikes or seasonal events.
 </li>
 </ul>
 
 
 3. Technology &amp; Tools
 
 
 <ul>
 <li>
 Hands-on experience with
 
 dialer software, IVR, ACD, CRM, and ticketing systems
 
 .
 </li>
 <li>
 Work closely with tech teams to troubleshoot call flow issues, downtime, tool errors, or routing problems.
 </li>
 <li>
 Set up call flows, queues, dispositions, and reporting dashboards.
 </li>
 <li>
 Ensure adherence to compliance around data protection and call monitoring.
 </li>
 </ul>
 
 
 4. Call Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Track and analyze key call metrics, including
 
 AHT, ASA, SL, FCR, CSAT, NPS impact, call abandonment rate, queue time, wrap-up time, call transfer rate
 
 .
 </li>
 <li>
 Prepare daily/weekly/monthly performance reports highlighting trends, gaps, and action plans.
 </li>
 <li>
 Use call data to improve productivity, forecast staffing, and identify training requirements.
 </li>
 <li>
 Drive initiatives to reduce AHT, improve FCR, and enhance customer experience.
 </li>
 </ul>
 
 
 5. Process Excellence &amp; Quality
 
 
 <ul>
 <li>
 Identify bottlenecks in call handling processes and implement streamlined SOPs.
 </li>
 <li>
 Collaborate with QA teams to improve call quality, tone, scripting, and adherence.
 </li>
 <li>
 Drive continuous improvement initiatives through
 
 RCA, workflow redesign, and automation
 
 opportunities.
 </li>
 </ul>
 
 
 6. Stakeholder Management
 
 
 <ul>
 <li>
 Work closely with cross-functional teams (Ops, Product, Tech, and HR) to resolve escalations and improve the customer journey.
 </li>
 <li>
 Present business insights, performance metrics, and improvement plans to senior leadership.
 </li>
 <li>
 Represent the call center function in weekly/monthly business reviews.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills &amp; Experience
 
 
 
 
 <ul>
 <li>
 5&ndash;8 years of experience in a call center or contact center environment.
 </li>
 <li>
 Must have managed high-volume operations (5K&ndash;10K calls/day).
 </li>
 <li>
 Expertise in workforce management, scheduling, and forecasting.
 </li>
 <li>
 Strong understanding of dialer tools, IVR routing, CRM systems, and telephony setups.
 </li>
 <li>
 Excellent analytical skills with the ability to interpret call metrics and build insights.
 </li>
 <li>
 Strong leadership, communication, and conflict-management abilities.
 </li>
 <li>
 Experience in a fast-paced, SLA-driven, multi-site environment preferred.
 </li>
 </ul>
 
 
 
 
 
 
 
 Preferred Qualifications
 
 
 
 
 <ul>
 <li>
 Experience with tools like
 
 Ameyo, Acefone, Exotel, Freshcaller, Genesys, Five9
 
 , or similar.
 </li>
 <li>
 Prior background in
 
 e-commerce, healthcare, BFSI, or BPO
 
 setups.
 </li>
 <li>
 Certification in
 
 WFM, Six Sigma, or Quality Management
 
 is a plus.
 </li>
 </ul>
 
 
</div>

Call Center Manager

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