customer relations specialist Jobs in Muscat

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government liaison officer

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hr public relations officer Jobs in Muscat

hr public relations officer

public relations officer

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Tivoli employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 
 
 
 <ul>
 <li>
 To efficiently handle application of all types of visas including employment and residence visas for all associates.
 </li>
 <li>
 To ensure that all legal requirements pertaining to visas of associates are met and complied with.
 </li>
 <li>
 To liaise with applicants to ensure that all requirements pertaining to the application of their visas are submitted.
 </li>
 <li>
 To assist Human Resources in ensuring smooth arrival and departure/repatriation of all associates.
 </li>
 <li>
 To coordinate with all local government agencies such as the General Directorate for Naturalization &amp; Residence, Ministry of Interior &amp; Labour, etc.
 </li>
 <li>
 To maintain and cultivate goodwill and good relationship with Government agencies.
 </li>
 <li>
 To continuously maintain good knowledge of Oman Labor Laws and Government Department procedures.
 </li>
 <li>
 To assist the Hotel with documents requiring Arabic translation.
 </li>
 <li>
 To provide overall assistance in the Human Resources as required.
 </li>
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 To support and be a part of all activities relating to employee relations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 &bull; Bachelor Degree in public relations
 
 
 &bull; At least 3+ years of experience in leading a public relations team of international operations with evident track record
 
 
 &bull; Experience in hotel or tourism business is a plus
 
 
 &bull; Excellent verbal and written English skills are mandatory
 
 
 &bull; Proficient in using computer software and publishing systems
 
 
 &bull; Proactive, dynamic and able to succeed in a fast paced, deadline driven environment
 
 
 
</div>

Public Relations Officer

IHG Hotels & Resorts

<div>
 NULL
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

HR Public Relations Officer

Al Jisr Foundation

<div>
 
 
 Position: Senior Project Officer
 
 
 
 
 Al Jisr Foundation
 
 
 
 
 
 
 Al Jisr Foundation is a Muscat-based non-profit established in 2010 and registered with the Ministry of Social Development. We focus on sustainable impact across health, education, and social welfare.
 
 
 Our mission is to empower communities and ensure equitable access to opportunities across our focus areas, as we strive to become a trusted catalyst for positive and lasting change.
 
 
 
 
 
 The Foundation is currently seeking a motivated individual with strong analytical and problem-solving skills, the ability to communicate effectively with others, and strong written and oral communication skills to fill the position of
 
 Senior Project Officer.
 
 
 
 
 
 
 The Senior Project Officer will support the Projects Department Team in coordinating, implementing, and monitoring projects under Al Jisr Foundation&rsquo;s focus areas in Health, Education, and Economic Empowerment. The role requires strong organizational and follow-up skills to ensure smooth execution, accurate documentation, and timely reporting. The Senior Project Officer will work closely with internal teams and partners to maintain efficient communication and contribute to effective project delivery.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Project Planning &amp; Management
 
 
 
 &bull; Support in generating project ideas and developing initial concepts.
 
 
 &bull; Assist in preparing project plans, timelines, and budgets.
 
 
 &bull; Coordinate activities with the Head and follow up to keep deliverables on schedule.
 
 
 &bull; Engage with partners and beneficiaries to support effective implementation.
 
 
 &bull; Contribute to needs assessments and feasibility inputs for new initiatives.
 
 
 &bull; Maintain accurate and organized project documentation.
 
 
 
 
 
 
 Monitoring, Evaluation &amp; Reporting
 
 
 
 &bull; Compile project data for monitoring and evaluation.
 
 
 &bull; Track performance indicators under the Head&rsquo;s guidance.
 
 
 &bull; Draft monthly and quarterly progress reports and success stories.
 
 
 &bull; Flag implementation issues and suggest practical solutions.
 
 
 
 
 
 
 Stakeholder Coordination
 
 
 
 &bull; Follow up with partner organizations, government entities, and NGOs.
 
 
 &bull; Support in organizing meetings, workshops, and field visits.
 
 
 &bull; Prepare minutes, correspondence, and coordination notes.
 
 
 
 
 
 
 Financial &amp; Administrative Oversight
 
 
 
 &bull; Assist in preparing project budgets and financial requests.
 
 
 &bull; Coordinate with Finance and Procurement to process payments and maintain records.
 
 
 &bull; Monitor expenditures to ensure alignment with approved budgets.
 
 
 
 
 
 
 Innovation &amp; Knowledge Development
 
 
 
 &bull; Document lessons learned, success stories, and field observations.
 
 
 &bull; Assist in preparing donor updates, presentations, and partnership briefs.
 
 
 &bull; Contribute ideas to improve project design and operational efficiency.
 
 
 
 
 
 
 Qualifications &amp; Requirements
 
 
 
 o Bachelor&rsquo;s degree in Project Management, Development Studies, International Relations, Social Work, Business Administration, or a related field.
 
 
 o Minimum of 2&ndash;4 years of experience in project coordination or implementation, preferably in the non-profit or development sector.
 
 
 o Strong organizational, follow-up, and multitasking skills.
 
 
 o Excellent written and verbal communication skills in Arabic and English. (Arabic is a must)
 
 
 o Strong interpersonal skills and ability to work collaboratively under supervision.
 
 
 o High attention to detail, professionalism, and commitment to deadlines.
 
 
 
 
 
 
 Supervision
 
 
 
 This position operates under the supervision and guidance of the Head of Charity Initiatives &amp; Projects and contributes to the overall success of the department&rsquo;s programs.
 
</div>

Senior Project Officer

MB Informatics

Below are the preferred candidate requirements:<ul><li>Retired with the rank of Lieutenant Colonel or below from the Ministry of Defense, Royal Oman Police, or Armed Forces (Army/Navy)</li><li>Experience in management and operations</li><li>Omani nationality</li><li>Proficiency in the English language</li></ul>Purpose of Job:Being a corporate representative of the company in fostering dialogue between authorities, Spearhead efforts to build client rapport and organizations, drive revenue growth through strategic sales initiatives and marketing products and services.Manage client relationships, identify new business opportunities in the Defense sector and coordinate within the organization developing solutions to resolve challenges with customer(s).Key Responsibilities &amp; Accountabilities:1. Engage with potential government entities to support in the development of business strategies, build businesses pipeline and to convert opportunities to successful sales achievements.2. Provide updates to management on the opportunities for potential government entities.3. Facilitate communication and coordinate activities between the organization and external entities, including government agencies, community groups, and other stakeholders.4. Represent, manage and strengthen relationships with existing clients, ensuring high levels of customer satisfaction.5. Coordinate with the management to negotiate agreements and resolve conflicts between the organization and external parties to ensure mutual satisfaction and compliance with legal and organizational standards.6. Provide expert advice and guidance to the organization&rsquo;s leadership on public relations matters, stakeholder expectations, and community concerns.7. Organize and manage outreach programs and initiatives aimed at promoting the organization&rsquo;s presence and fostering positive relationships with the community and other relevant entities.8. Analyze and report on trends, public sentiment, and regulatory changes that could impact the organization, advising on appropriate response strategies.9. Coordinate the exchange of information and resources between departments within the organization to support collaborative projects and ensure consistency in external communications.10. Drafting correspondence reports and tracking important communications to report to Sr Management.11. Coordinate with the Company to distribute press announcements in a public setting to improve and strengthen company image.Maintains and implement safety, health, and environmental policies and procedures.Principal Challenges:1. Managing the company&rsquo;s image and reputation effectively to ensure positive sentiment2. Navigating complex government procedures, regulations and compliance requirements in a competing environment.3. Mitigating conflicting stakeholders&rsquo; requirements.Minimum Academic / Professional Qualification:A graduate in Communications, Public Relations, Business Administration or a related area.Minimum Work Experience: Minimum of 5 years of experience in the government with a background in defense, maritime and security is a plus.Job Types: Full-time, PermanentPay: From RO2,000.000 per month

Government Liaison Officer

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Date Opened
<div>10/28/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Real Estate
</div></div><div>Work Experience
<div>Minimum of 5&ndash;7 years&rsquo; experience in customer service or customer relations, preferably in real estate or property management.
</div></div><div>City
<div>Muscat
</div></div><div>State/Province
<div>Masqat
</div></div><div>Country
<div>Sultanate of Oman
</div></div><div>Zip/Postal Code
<div>0000</div></div></ul></div>
 <div>Key Responsibilities 
Customer Care Operations 
<ul><li>
Oversee all post-sales customer interactions, ensuring prompt and professional handling of inquiries, complaints, and service requests. 
</li><li>
Ensure accurate logging, tracking, and follow-up of all customer requests through the CRM system. 
</li><li>
Monitor the quality and efficiency of the customer care team&rsquo;s responses and implement improvement initiatives. 
</li><li>
Develop and maintain standard operating procedures (SOPs) for customer service processes and handover protocols.</li></ul> 
Interdepartmental Coordination 
<ul><li>
Serve as the main liaison between Customer Care and other departments including Leasing, Maintenance, Finance, and Resale. 
</li><li>
Ensure timely escalation and resolution of customer issues with the respective departments. 
</li><li>
Coordinate with the Handover Officer to ensure smooth client transitions and documentation completion. 
</li><li>
Work closely with the Maintenance and Resale teams to facilitate customer requests and service follow-ups.</li></ul> 
Team Leadership &amp; Development 
<ul><li>
Supervise and mentor the Customer Care team, ensuring performance standards are met and professional development is encouraged. 
</li><li>
Conduct regular team meetings to review updates, challenges, and service improvements. 
</li><li>
Provide ongoing training and coaching to enhance customer service delivery.</li></ul> 
Customer Experience Management 
<ul><li>
Continuously assess customer satisfaction and identify opportunities to improve the customer journey. 
</li><li>
Manage customer feedback channels and lead the implementation of service enhancement initiatives. 
</li><li>
Prepare regular reports and analysis on customer issues, resolutions, and service trends for management review.</li></ul> 
Compliance &amp; Quality Assurance 
<ul><li>
Ensure all customer communication and transactions comply with company policies and service standards. 
</li><li>
Maintain accurate customer records and confidentiality in line with company guidelines. 
</li><li>
Support the implementation of customer care policies aligned with the organization&rsquo;s service excellence objectives.</li></ul><h3 class="jobSectionHeader"> 
Requirements</h3>
Qualifications &amp; Experience 
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field (Master&rsquo;s degree preferred). 
</li><li>
Minimum of 5&ndash;7 years&rsquo; experience in customer service or customer relations, preferably in real estate or property management. 
</li><li>
Proven experience managing a customer care or service delivery team. 
</li><li>
Strong understanding of post-sales processes, handover procedures, and interdepartmental workflows. 
</li><li>
Proficiency in CRM systems and customer service tools.</li></ul> 
Skills &amp; Competencies 
<ul><li>
Excellent communication and interpersonal skills. 
</li><li>
Strong leadership and team management abilities. 
</li><li>
Customer-oriented mindset with problem-solving capabilities. 
</li><li>
Ability to work cross-functionally and manage multiple priorities effectively. 
</li><li>
High attention to detail and process improvement orientation. 
</li><li>
Fluency in English; Arabic is an advantage.</li></ul></div>

Customer Care Manager

Keeta

<div>
 
 What You'll Do:
 
 
 
 
 
 As the Senior Public Policy Manager for countrywide operations, you will design and execute strategies to build trust with government entities, policymakers, and regulatory bodies.
 
 
 This role is critical to establishing Keeta&rsquo;s presence, ensuring compliance, and advocating for policies that support our mission.
 
 
 You&rsquo;ll operate in a lean, cross-functional startup environment, requiring agility, creativity, and the ability to navigate ambiguity.
 
 
 
 
 
 
 
 
 What We Need From You:
 
 
 
 
 
 Develop and implement a countrywide government affairs strategy aligned with business priorities.
 
 
 Build and maintain relationships with key government stakeholders at the countrywide, regional, and municipal levels.
 
 
 Monitor legislative and regulatory developments, providing actionable insights to internal teams. Advocate for policies that foster innovation while mitigating risks to operations.
 
 
 Collaborate with legal, communications, and business teams to align government outreach with company goals.
 
 
 Represent Keeta in industry associations, public forums, and policy dialogues.
 
 
 Proactively address potential regulatory challenges and crisis scenarios.
 
 
 Support the growth of cross-functional teams by providing regulatory guidance in early-stage initiatives.
 
 
 
 
 
 
 
 
 Requirement:
 
 
 
 
 
 8+ years in government affairs, public policy, or regulatory roles, preferably in tech, telecom, or digital services.
 
 
 Deep understanding of countrywide political dynamics and legislative processes.
 
 
 Established network with government institutions and policymakers.
 
 
 Strong analytical skills to translate complex regulations into business impacts.
 
 
 Proven ability to work independently in unstructured environments.
 
 
 Exceptional communication skills in English and the local language; fluency in Arabic is a plus.
 
 
 Advanced degree in Public Policy, Law, Political Science, or related field preferred.
 
 
 
 
 
 
 
 
 What Makes This Role Exciting:
 
 
 
 
 
 Opportunity to shape Keeta&rsquo;s foundational government strategy in a critical market.
 
 
 Flexibility to innovate in a lean, mission-driven team.
 
 
 Competitive compensation and equity package.
 
 
 Cross-functional exposure to global operations.
 
 
 
 
 
 
 
 
 Preferred Attributes:
 
 
 
 
 
 Experience scaling government relations functions in a high-growth organization.
 
 
 Background in startups or fast-moving industries (e.g., fintech, e-commerce).
 
 
 Knowledge of digital economy regulations, data privacy, or emerging tech policy.
 
</div>

Senior Public Policy Manager

Senior Government Affairs Manager

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