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pwc risk internal audit banking associate senior associate qatar

<div>
 Job description:
 
 
 
 
 About Us
 
 
 
 With offices in 152 countries and nearly 328,000 professionals, we are one of the world&rsquo;s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East&rsquo;s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region&rsquo;s future.
 
 
 &nbsp;
 
 
 
 Line of Service Overview
 
 
 
 At PwC Consulting, you&rsquo;ll shape strategies that redefine industries and drive national visions. We partner with leaders to deliver transformative solutions in enterprise strategy, digital innovation, operational excellence, cyber resilience, and risk management. Join a community that values bold thinking, collaboration, and measurable impact&mdash;where your expertise accelerates change and creates lasting value.
 
 
 &nbsp;
 
 
 
 Business Unit Overview
 
 
 
 As part of the Risk Consulting team, you&rsquo;ll shape organizations strengthen resilience and build trust by providing end-to-end advisory solutions that enable businesses to align objectives with regulatory requirements, mitigate risks, and meet the diverse needs of critical stakeholders. The Risk Consulting practice offers a comprehensive range of services, including Internal Audit, Enterprise Risk Management, Governance, Policies, and Procedures, Internal Control over Financial Reporting, Process Intelligence and Compliance, and Technology Risk and Cybersecurity. It&rsquo;s where risk management meets business transformation, backed by insight, powered by purpose.
 
 
 &nbsp;
 
 
 
 How You&rsquo;ll Contribute
 
 
 
 
 
 As a Senior Associate within Risk, you&rsquo;ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:
 
 
 
 &nbsp;
 
 
 What is expected from you?&nbsp;
 
 
 
 As a Senior Associate, you will be reporting to Managers and higher grades, working as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Your job duties will include but will not be limited to:
 
 <ul>
 <li>
 Leveraging on your skills and experience to become a trusted advisor to your clients on topics of risk &amp; internal controls
 </li>
 <li>
 Engaging and dealing with diverse teams from the planning through the completion phase of the audit as well as closely following up on the progress of the requested tasks to ensure meeting the timeline and the firm&rsquo;s internal KPI&rsquo;s.
 </li>
 <li>
 Working with clients to improve their internal control maturity and to help them in mitigating the risks they face by developing internal audit and risk management strategies to strengthen their existing controls and processes
 </li>
 <li>
 Identifying key risks, defining the audit methodology, and process improvement by understanding the client&rsquo;s objectives, risks, control frameworks, systems and regulatory environments
 </li>
 <li>
 Building and maintaining meaningful relationships with clients, and taking part in researching and identifying opportunities on new/existing client
 </li>
 <li>
 Developing internal and external relationships and reflecting PwC values on your day to day work when working in diverse teams
 </li>
 <li>
 Managing the engagement budget and economics
 </li>
 <li>
 Managing teams and the communication with the clients/stakeholders; Helping clients navigate an evolving risk landscape by developing and executing test plans, identifying control effectiveness and improvements and reporting these to clients in an impactful way
 </li>
 <li>
 Providing on-ground support for the planning, implementation and administration of the clients&rsquo; Internal Audit Plan
 </li>
 <li>
 Working on Internal Audit engagements focusing on compliance, financial and operational related audits
 </li>
 <li>
 Conducting testing to evaluate the adequacy&nbsp; of the design and operating effectiveness of internal controls
 </li>
 <li>
 Drafting the audit findings, the related impact, potential risks, and recommendations
 </li>
 <li>
 Innovating &amp; helping further develop our service offerings related to internal audit, risk &amp; controls
 </li>
 <li>
 Planning and executing the engagements effectively&nbsp; to ensure completion of the projects within budgeted time and cost
 </li>
 <li>
 Assisting our clients in the deployment and development of their internal audit/internal control function
 </li>
 <li>
 Studying business functions, gathering information, evaluating output requirements and formats
 </li>
 <li>
 Reviewing the work of the associate levels and providing them on-job training, coaching and constructive feedback to help them grow
 </li>
 <li>
 Ensuring adhering to compliance, quality and independence matters.
 </li>
 <li>
 Commitment to continuous education and digital upskilling
 </li>
 <li>
 Performing other procedures as necessary to support issuance of the assurance deliverables
 </li>
 </ul>
 
 
 What will you bring?
 
 
 &nbsp;
 
 
 
 You are ambitious and you utilise opportunities to grow and develop. In addition, you recognise yourself in the following characteristics:
 
 <ul>
 <li>
 A degree in Accounting, Finance, Risk Management, Governance Industrial Engineer, or any related discipline.
 </li>
 <li>
 Completed or pursuing a professional qualification, such as CIA, CPA, CRMA, CFE, CGRCP, PMP, or CMA is a plus.
 </li>
 <li>
 Progressive experience at the Senior Associate level or at least 3-6 years&nbsp; working in internal audit preferably in one of the big 4 professional services firm.
 </li>
 <li>
 Excellent communication, presentation, and interpersonal skills that allow you to thrive in a team environment.
 </li>
 <li>
 Having strong report writing, and analytical skills.
 </li>
 <li>
 Bilingual proficiency in Arabic and English (oral and written).
 </li>
 <li>
 Business development and client relationship building skills.
 </li>
 <li>
 Willingness to challenge the &lsquo;norms&rsquo; and&nbsp; to create a cohesive and effective working team.
 </li>
 <li>
 Demonstrating strong technical knowledge and having the ability to research issues, present alternatives and conclusions to client/Manager.
 </li>
 <li>
 having&nbsp; a background in governance, risk management, and compliance. an up to date understanding of issues facing businesses and how to influence client conversations.
 </li>
 <li>
 Experienced in assessment and testing of design and effectiveness of business controls.
 </li>
 <li>
 Project management skills and ability to&nbsp; lead engagements from end to end and working directly with the partner and manager on the account.
 </li>
 <li>
 Knowledge in any Audit technologies, and experience using Data Analytics tools is a plus.
 </li>
 <li>
 Commitment to valuing differences and working alongside diverse people and perspectives.
 </li>
 <li>
 Ability and willingness to travel frequently within the Middle East and worldwide where the project dictates.
 </li>
 </ul>
 
 
 How&nbsp;You&rsquo;ll&nbsp;Make a Difference
 
 
 &nbsp;
 
 
 
 At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 Why You&rsquo;ll Love Working at PwC
 
 
 
 At PwC Middle East, you&rsquo;ll find more than just a job - you&rsquo;ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You&rsquo;ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.
 
 
 &nbsp;
 
 
 
 Profile description:
 
 
 
 Refer to Job Discription
 
</div>

PwC Risk - Internal Audit Banking - Associate  / Senior Associate - Qatar

PwC Middle East

<div>
 
 About Us
 
 
 
 With offices in 152 countries and nearly 328,000 professionals, we are one of the world&rsquo;s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East&rsquo;s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region&rsquo;s future.
 
 
 
 Line Of Service Overview
 
 
 
 At PwC Consulting, you&rsquo;ll shape strategies that redefine industries and drive national visions. We partner with leaders to deliver transformative solutions in enterprise strategy, digital innovation, operational excellence, cyber resilience, and risk management. Join a community that values bold thinking, collaboration, and measurable impact&mdash;where your expertise accelerates change and creates lasting value.
 
 
 
 Business Unit Overview
 
 
 
 As part of the Risk Consulting team, you&rsquo;ll shape organizations strengthen resilience and build trust by providing end-to-end advisory solutions that enable businesses to align objectives with regulatory requirements, mitigate risks, and meet the diverse needs of critical stakeholders. The Risk Consulting practice offers a comprehensive range of services, including Internal Audit, Enterprise Risk Management, Governance, Policies, and Procedures, Internal Control over Financial Reporting, Process Intelligence and Compliance, and Technology Risk and Cybersecurity. It&rsquo;s where risk management meets business transformation, backed by insight, powered by purpose.
 
 
 
 How You&rsquo;ll Contribute
 
 
 
 As a Senior Associate within Risk, you&rsquo;ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:
 
 
 
 What is expected from you?
 
 
 
 
 Job Duties
 
 
 
 As a Senior Associate, you will be reporting to Managers and higher grades, working as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Your job duties will include but will not be limited to:
 
 
 <ul>
 <li>
 Leveraging on your skills and experience to become a trusted advisor to your clients on topics of risk &amp; internal controls
 </li>
 <li>
 Engaging and dealing with diverse teams from the planning through the completion phase of the audit as well as closely following up on the progress of the requested tasks to ensure meeting the timeline and the firm&rsquo;s internal KPI&rsquo;s.
 </li>
 <li>
 Working with clients to improve their internal control maturity and to help them in mitigating the risks they face by developing internal audit and risk management strategies to strengthen their existing controls and processes
 </li>
 <li>
 Identifying key risks, defining the audit methodology, and process improvement by understanding the client&rsquo;s objectives, risks, control frameworks, systems and regulatory environments
 </li>
 <li>
 Building and maintaining meaningful relationships with clients, and taking part in researching and identifying opportunities on new/existing client
 </li>
 <li>
 Developing internal and external relationships and reflecting PwC values on your day to day work when working in diverse teams
 </li>
 <li>
 Managing the engagement budget and economics
 </li>
 <li>
 Managing teams and the communication with the clients/stakeholders; Helping clients navigate an evolving risk landscape by developing and executing test plans, identifying control effectiveness and improvements and reporting these to clients in an impactful way
 </li>
 <li>
 Providing on-ground support for the planning, implementation and administration of the clients&rsquo; Internal Audit Plan
 </li>
 <li>
 Working on Internal Audit engagements focusing on compliance, financial and operational related audits
 </li>
 <li>
 Conducting testing to evaluate the adequacy of the design and operating effectiveness of internal controls
 </li>
 <li>
 Drafting the audit findings, the related impact, potential risks, and recommendations
 </li>
 <li>
 Innovating &amp; helping further develop our service offerings related to internal audit, risk &amp; controls
 </li>
 <li>
 Planning and executing the engagements effectively to ensure completion of the projects within budgeted time and cost
 </li>
 <li>
 Assisting our clients in the deployment and development of their internal audit/internal control function
 </li>
 <li>
 Studying business functions, gathering information, evaluating output requirements and formats
 </li>
 <li>
 Reviewing the work of the associate levels and providing them on-job training, coaching and constructive feedback to help them grow
 </li>
 <li>
 Ensuring adhering to compliance, quality and independence matters.
 </li>
 <li>
 Commitment to continuous education and digital upskilling
 </li>
 <li>
 Performing other procedures as necessary to support issuance of the assurance deliverables
 
 
 </li>
 </ul>
 
 What will you bring?
 
 
 
 You are ambitious and you utilise opportunities to grow and develop. In addition, you recognise yourself in the following characteristics:
 
 
 <ul>
 <li>
 A degree in Accounting, Finance, Risk Management, Governance Industrial Engineer, or any related discipline.
 </li>
 <li>
 Completed or pursuing a professional qualification, such as CIA, CPA, CRMA, CFE, CGRCP, PMP, or CMA is a plus.
 </li>
 <li>
 Progressive experience at the Senior Associate level or at least 3-6 years working in internal audit preferably in one of the big 4 professional services firm.
 </li>
 <li>
 Excellent communication, presentation, and interpersonal skills that allow you to thrive in a team environment.
 </li>
 <li>
 Having strong report writing, and analytical skills.
 </li>
 <li>
 Bilingual proficiency in Arabic and English (oral and written).
 </li>
 <li>
 Business development and client relationship building skills.
 </li>
 <li>
 Willingness to challenge the &lsquo;norms&rsquo; and to create a cohesive and effective working team.
 </li>
 <li>
 Demonstrating strong technical knowledge and having the ability to research issues, present alternatives and conclusions to client/Manager.
 </li>
 <li>
 having a background in governance, risk management, and compliance. an up to date understanding of issues facing businesses and how to influence client conversations.
 </li>
 <li>
 Experienced in assessment and testing of design and effectiveness of business controls.
 </li>
 <li>
 Project management skills and ability to lead engagements from end to end and working directly with the partner and manager on the account.
 </li>
 <li>
 Knowledge in any Audit technologies, and experience using Data Analytics tools is a plus.
 </li>
 <li>
 Commitment to valuing differences and working alongside diverse people and perspectives.
 </li>
 <li>
 Ability and willingness to travel frequently within the Middle East and worldwide where the project dictates.
 
 
 </li>
 </ul>
 
 How You&rsquo;ll Make a Difference
 
 
 
 
 
 At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.
 
 
 
 Why You&rsquo;ll Love Working at PwC
 
 
 
 At PwC Middle East, you&rsquo;ll find more than just a job - you&rsquo;ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You&rsquo;ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.
</div>

PwC Risk - Internal Audit Banking - Associate / Senior Associate - Qatar

<div>
 With offices in 152 countries and nearly 328,000 professionals, we are one of the world&rsquo;s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East&rsquo;s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region&rsquo;s future.
 
 
 
 Line Of Service Overview
 
 
 
 At PwC Consulting, you&rsquo;ll shape strategies that redefine industries and drive national visions. We partner with leaders to deliver transformative solutions in enterprise strategy, digital innovation, operational excellence, cyber resilience, and risk management. Join a community that values bold thinking, collaboration, and measurable impact&mdash;where your expertise accelerates change and creates lasting value.
 
 
 
 Business Unit Overview
 
 
 
 As part of the Risk Consulting team, you&rsquo;ll shape organizations strengthen resilience and build trust by providing end-to-end advisory solutions that enable businesses to align objectives with regulatory requirements, mitigate risks, and meet the diverse needs of critical stakeholders. The Risk Consulting practice offers a comprehensive range of services, including Internal Audit, Enterprise Risk Management, Governance, Policies, and Procedures, Internal Control over Financial Reporting, Process Intelligence and Compliance, and Technology Risk and Cybersecurity. It&rsquo;s where risk management meets business transformation, backed by insight, powered by purpose.
 
 
 
 How You&rsquo;ll Contribute
 
 
 
 As a an Associate / Senior Associate within Risk, you&rsquo;ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:
 
 
 <ul>
 <li>
 Collaborate with a diverse regional team to help leading enterprises identify, analyze, prioritize, and respond to technology risks.
 </li>
 <li>
 Advise top management, cybersecurity, internal audit, compliance, and risk management functions within the enterprise on technology risk matters.
 </li>
 <li>
 Maintain an up-to-date understanding of the latest Information Security (IS) and cybersecurity threats, trends, and technologies.
 </li>
 <li>
 Assess both existing and emerging technology risks, and review and test the design and effectiveness of technology controls.
 </li>
 <li>
 Deliver actionable insights and recommendations to help safeguard clients&rsquo; systems and data against potential threats.
 </li>
 <li>
 Collaborate with a diverse talent pool of regional and international teams to successfully deliver key projects.
 </li>
 <li>
 Conduct qualitative and quantitative information and cybersecurity risk assessments, identifying high-risk areas and recommending risk response plans.
 </li>
 <li>
 Support and advise clients in mitigating existing and future security and technology risks, including organizational resilience and disaster recovery management activities.
 </li>
 <li>
 Assess clients&rsquo; environments against leading international and regional security standards and frameworks, such as ISO27001, NIST CSF, ITILv4, and NCA-ECC, to support regulatory and compliance requirements.
 </li>
 <li>
 Contribute to building strong client relationships and the development of key accounts.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 Bachelor's degree in applied sciences such as Computer Engineering, Computer Science, Information Technology Management, or a related field.
 </li>
 <li>
 Strong client management skills with the ability to interact effectively, consolidate requirements, and translate them into actionable deliverables.
 </li>
 <li>
 Experience conducting stakeholder meetings to assess organizational processes, risks, and controls.
 </li>
 <li>
 Solid knowledge of security industry standards, best practices, tools, and methodologies.
 </li>
 <li>
 Ability to identify technical security gaps and propose effective remediation strategies.
 </li>
 <li>
 Understanding of risk management methodologies and concepts, with the ability to apply structured approaches to risk analysis and response.
 </li>
 <li>
 Strong communication and presentation skills for engaging technical and non-technical audiences.
 </li>
 <li>
 Professional certifications preferred: CompTIA Security+, Certified in Cybersecurity (ISC)&sup2;, CISA, ISO 27001, ISO 22301, CRISC, ITIL Foundations.
 </li>
 <li>
 Analytical mindset with the ability to evaluate benefits, drawbacks, and rationale for risk response strategies.
 </li>
 <li>
 Professional, adaptable, and collaborative approach to working across diverse teams and projects.
 
 
 </li>
 </ul>
 
 How You&rsquo;ll Make a Difference
 
 
 
 
 
 At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.
 
 
 
 Why You&rsquo;ll Love Working at PwC
 
 
 
 At PwC Middle East, you&rsquo;ll find more than just a job - you&rsquo;ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You&rsquo;ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.
</div>

PwC Risk - IT Audit - Associate / Senior Associate - Qatar

<div>
 Job description:
 
 
 &nbsp;
 
 
 About Us &nbsp;
 
 
 
 With offices in 152 countries and&nbsp;nearly 328,000&nbsp;professionals, we are one of the world&rsquo;s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East&rsquo;s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi&nbsp;Arabia&nbsp;and the UAE are shaping the region&rsquo;s future. &nbsp;
 
 
 &nbsp;
 
 
 
 Line of Service Overview&nbsp;&nbsp;
 
 
 
 At PwC Consulting, we lead with insight and deliver with purpose.&nbsp;You&rsquo;ll&nbsp;work alongside experts across industries to design and deliver forward-looking solutions in areas such as strategy and enterprise transformation, operational excellence, digital innovation, cyber resilience, and risk management. Our reimagined operating model brings together sector-aligned, solution-led teams empowered to move fast, think boldly, and create real impact. Whether transforming finance, enabling digital change, or shaping national visions,&nbsp;you&rsquo;ll&nbsp;be part of a collaborative, forward-thinking community&mdash;built to grow with you and the world around us.&nbsp;
 
 
 &nbsp;
 
 
 
 Business Unit Overview&nbsp;
 
 
 
 As part of the Management Consulting team,&nbsp;you&rsquo;ll&nbsp;shape how organizations&nbsp;operate, perform, and grow. We deliver end-to-end consulting solutions across Finance Transformation, Accounting Transformation, Workforce Transformation, Supply Chain &amp; Efficiency Transformation, Enterprise&nbsp;Solutions&nbsp;and capability building through PwC Academy.&nbsp;It&rsquo;s&nbsp;where business performance meets human potential, backed by technology, powered by&nbsp;purpose.&nbsp;
 
 
 
 Solution&nbsp;Overview&nbsp;
 
 
 
 PwC Academy is the talent and skills development business of PwC Middle East. We build capabilities-at-scale so governments and organizations can accelerate the region&rsquo;s transformation agenda through a future-fit workforce. We are a tech-forward, people-powered community of educators, bringing together the strength of the global PwC network, our deep-rooted regional insights, and our expert L&amp;D resources and strategic alliances, to deliver upskilling solutions that create sustained impact. At PwC Academy, we shape the future of learning &ndash; driving transformation through talent. Find out more and tell us how we can support your upskilling journey by visiting us at&nbsp;https://www.pwcacademy-me.com/"&nbsp;
 
 
 &nbsp;
 
 
 
 How&nbsp;You&rsquo;ll&nbsp;Contribute&nbsp;
 
 
 
 As a Senior Associate &ndash; L&amp;D Project Management at PwC Academy Middle East, you will play a pivotal role in driving large-scale learning and capability-building initiatives that enable our clients to achieve their transformation goals. You will manage the end-to-end delivery of learning projects &mdash; from planning and stakeholder engagement to execution and evaluation &mdash; ensuring that every engagement delivers measurable impact and excellence. Working at the intersection of project management and learning design, you will collaborate with subject matter experts, clients, and internal teams to create seamless, high-quality learning experiences that shape the future of talent development in UAE and across the region.&nbsp;
 
 
 &nbsp;
 
 
 
 Roles &amp; Responsibilities&nbsp;
 
 
 <ol>
 <li>
 
 Planning and organizing&nbsp;
 
 </li>
 </ol>
 <ul>
 <li>
 
 Acknowledge the receipt of handover from the BD team and ensure that all necessary steps are completed before the delivery of the engagement (e.g.R&amp;Q&nbsp;completed, engagement letter/contract signed, etc.)&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Initiate the set-up of client in the PwC internal systems/database (job codes, enrolment to client&rsquo;s portal.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Organize and conduct a kick-off meeting with the relevant stakeholders&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Engagement of internal and external SMEs in the planning phase&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Project planning &ndash; scheduling, SME resourcing, initiation of SME&rsquo;s contracts,&nbsp;logistics&nbsp;for training delivery and for the SME Trainer briefing&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Setting up a communication plan&nbsp;
 
 </li>
 </ul>
 <ol>
 <li>
 
 Manage the content development phase&nbsp;
 
 </li>
 </ol>
 <ul>
 <li>
 
 Communicating the expectations from various stakeholders in terms of content, quality, timeline, etc.&nbsp;
 
 </li>
 </ul>
 
 Manage the delivery phase&nbsp;
 
 <ul>
 <li>
 
 Making sure that the delivery is as per plan &ndash; performing quality checks during the delivery of the course.&nbsp;
 
 </li>
 </ul>
 <ol>
 <li>
 
 Quality control&nbsp;
 
 </li>
 </ol>
 <ul>
 <li>
 
 Quality control on material,&nbsp;delivery&nbsp;and other client deliverables&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Analyzing and managing project risks&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Analyzing client and participant feedback for improvements&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Trainer performance analysis and overall trainer management&nbsp;
 
 </li>
 </ul>
 <ol>
 <li>
 
 Managing project economics/reporting&nbsp;
 
 </li>
 </ol>
 <ul>
 <li>
 
 Review and update PTs upon handover from the BD team.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Monthly updating course manager dashboard&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Updating revenue forecast every week and to keep the internal stakeholders up to date&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Client billing and debtor management&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Third party supplier/contractor&rsquo;s invoices&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Updating the project hub update&nbsp;
 
 </li>
 </ul>
 <ol>
 <li>
 
 Client communications and management&nbsp;
 
 </li>
 </ol>
 <ul>
 <li>
 
 Client management and obtaining client feedback&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Review and submission of post course reports&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Organizing periodic update meeting with client to discuss overall status of the project&nbsp;
 
 </li>
 </ul>
 <ol>
 <li>
 
 Account accelerators&nbsp;
 
 </li>
 </ol>
 <ul>
 <li>
 
 Maintain and develop strong relationships with client key contact&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Actively develop new relationships to widen network within the same client&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Identify&nbsp;any other training opportunities with the client.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Assist&nbsp;in training delivery when needed in Project Management.&nbsp;
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 What You&rsquo;ll Bring&nbsp;
 
 
 <ul>
 <li>
 
 High level&nbsp;of technical&nbsp;proficiency&nbsp;and computer literacy particularly&nbsp;with Excel, Word, MS&nbsp;Project&nbsp;and PowerPoint&nbsp;&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Expertise&nbsp;in management of the full systems approach to training, including, design, development,&nbsp;delivery&nbsp;and evaluation of training.&nbsp;&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Experienced project manager, particularly in the field of learning and&nbsp; organizational development&nbsp;&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Able to articulate the purpose, aims and outcomes of the PDP and its individual modules to different stakeholders.&nbsp;&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Proactive, emotionally resilient, able to influence and negotiate with executive level stakeholders.&nbsp;&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Sophisticated communication skills, able to interact effectively with a wide range of people.&nbsp;&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Able to take full accountability and ownership for project delivery.
 
 </li>
 </ul>
 <ul>
 <li>
 
 Highly structured and meticulous in approach with high attention to&nbsp; details.
 
 </li>
 </ul>
 <ul>
 <li>
 
 Able to negotiate with executive level workshop suppliers for&nbsp;preferential delivery rates.&nbsp;&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Highly adaptable to changing business requirements&nbsp;&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Professional yet approachable manner&nbsp;&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Flexibility in working hours (evenings, weekends as and when&nbsp;required)&nbsp;
 
 </li>
 </ul>
 
 Education&nbsp;
 
 <ul>
 <li>
 
 Post-graduate with a business or project management background&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 CAPM/&nbsp;PMP or equivalent Project Management qualification&nbsp;
 
 </li>
 </ul>
 
 
 Travel Requirement&nbsp;
 
 
 <ul>
 <li>
 
 Not required&nbsp;
 
 </li>
 </ul>
 
 
 Required Skills&nbsp;
 
 
 <ul>
 <li>
 
 Technical&nbsp;proficiency&nbsp;(Excel, Word, MS Project, PowerPoint)&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Project management in learning and organizational development&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Systems approach to training (design, development, delivery, evaluation)&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Communication and stakeholder management&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Negotiation with executive-level stakeholders and suppliers&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Accountability and ownership&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Attention to detail&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Adaptability&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Professionalism and approachability&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Flexibility in working hours&nbsp;
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 How You&rsquo;ll Make a Difference &nbsp;
 
 
 
 At PwC Midde East, we expect all our people to embody the skills and behaviours of&nbsp;The PwC Professional&nbsp;framework, helping us deliver on our strategy while growing and developing as leaders at every level. &nbsp;
 
 
 &nbsp;
 
 
 
 Why You&rsquo;ll Love Working at PwC&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 At PwC Middle East,&nbsp;you&rsquo;ll&nbsp;find more than just a job -&nbsp;you&rsquo;ll&nbsp;build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth.&nbsp;You&rsquo;ll&nbsp;have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about&nbsp;Life at PwC Middle East. &nbsp;
 
 
 &nbsp;
 
 
 
 Profile description:
 
 
 
 Refer to Job Discription
 
</div>

PwC Academy - L&D Project Manager - Senior Associate - Qatar

Arab Solutions

<div>
 
 Job Title:
 
 Senior IT Security Consultant / Officer
 
 
 
 Engagement Type:
 
 2-Month Contract
 
 
 
 Location:
 
 Qatar
 
 
 
 Position Overview
 
 
 
 We are seeking a highly experienced
 
 Senior IT Security Consultant / Officer
 
 for a short-term 2-month engagement to support cybersecurity governance, compliance alignment, and operational security enhancement within a governmental environment.
 
 
 The ideal candidate will bring deep expertise in cybersecurity operations, GRC implementation, regulatory compliance (NCSA standards), and hands-on technical security capabilities including SOC coordination, penetration testing, and incident response.
 
 
 
 Key Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 10&ndash;14 years of experience in Cybersecurity
 </li>
 <li>
 8&ndash;10 years of experience in Information Technology and Networks
 </li>
 <li>
 2&ndash;4 years of experience implementing NCSA standards within a governmental entity
 </li>
 <li>
 2&ndash;4 years of experience in Information Security / Cybersecurity operational roles
 </li>
 <li>
 3&ndash;5 years of experience in Governance, Risk &amp; Compliance (GRC)
 </li>
 <li>
 Proven experience with:
 </li>
 <ul>
 <li>
 ISO/IEC 27000
 </li>
 <li>
 ISO 22301
 </li>
 <li>
 Qatar Cybersecurity Framework
 </li>
 <li>
 National Information Assurance
 </li>
 </ul>
 <li>
 Expertise in:
 </li>
 <ul>
 <li>
 SOC monitoring &amp; analysis
 </li>
 <li>
 Penetration Testing
 </li>
 <li>
 Endpoint security analysis
 </li>
 <li>
 Incident response &amp; root cause analysis
 </li>
 </ul>
 <li>
 Fluency in English and Arabic
 </li>
 <li>
 Valid Driving License (Mandatory)
 
 </li>
 </ul>
 
 Required Certifications
 
 
 
 <ul>
 <li>
 Cisco Certified Network Associate
 </li>
 <li>
 ISC2 Cybersecurity Certification (e.g., CISSP, SSCP, etc.)
 </li>
 <li>
 VMware Data Center Virtualization
 </li>
 <li>
 Certified Ethical Hacker
 </li>
 <li>
 ISO 27001 Lead Auditor (Preferred)
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Implement and manage Governance, Risk &amp; Compliance (GRC) processes to ensure regulatory alignment.
 </li>
 <li>
 Lead compliance alignment with ISO 27000 series, ISO 22301, QCSF, and NIA requirements.
 </li>
 <li>
 Conduct penetration testing to identify vulnerabilities across organizational systems.
 </li>
 <li>
 Lead cybersecurity incident response efforts, ensuring rapid containment and recovery.
 </li>
 <li>
 Perform root cause analysis of security incidents and implement corrective actions.
 </li>
 <li>
 Collaborate with SOC teams to enhance monitoring, detection, and incident management capabilities.
 </li>
 <li>
 Review, update, and strengthen cybersecurity policies, procedures, and standards.
 </li>
 <li>
 Support audit readiness, documentation, and regulatory reporting activities.
 
 
 </li>
 </ul>
 Skills: ncsa standards,ethical hacker,cybersecurity,grc,cissp,nia requirements,soc monitoring,analysis,iso 22301,sscp,qcsf
</div>

Senior IT Security Consultant / Officer

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Summary
 
 
 
 The incumbent will be responsible for managing the operation of security systems, security control room and to ensure that security systems, procedures and other guidelines are implemented, and standards fully comply with the requirements to ensure security of the entire Group&rsquo;s domestic assets, properties and staff. Supervises onsite resources to ensure that adequate levels of physical security are maintained at all times.
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Ensure that all QNB premises (in Qatar) are secure to prevent any losses.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Branches Security.
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise
 
 
 </li>
 </ul>
 benefits for the bank.
 
 
 <ul>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Supervise the provision of security services to all QNB premises (in Qatar).
 </li>
 <li>
 Assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve
 
 
 </li>
 </ul>
 improvements in turn-around time.
 
 
 <ul>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Supervise and oversee the static &amp; mobile guarding activities, as per assigned instructions.
 </li>
 <li>
 Monitor all security operations to ensure these are conducted according to QNB policy and Qatar law.
 </li>
 <li>
 Monitor all Guard posts to ensure they are manned as per roster, that good house-keeping is maintained and that
 
 
 </li>
 </ul>
 a proper handing over of shift systems is in place.
 
 
 <ul>
 <li>
 Monitor that security staff are conducting their work in a safe and responsible manner and reports deficiencies to
 
 
 </li>
 </ul>
 the Security Officer.
 
 
 <ul>
 <li>
 Receives &amp; reviews incident reports from the guard force on: labour unrest, signs of damage/theft, intrusion, or
 
 
 </li>
 </ul>
 hazards and informs the Security Officer &amp; Security Operations Centre accordingly.
 
 
 <ul>
 <li>
 Institute contingency plans, ensure that correct procedures are followed and control the situation until relieved by
 
 
 </li>
 </ul>
 Manager. Makes tactical decisions and assigns staff in response.
 
 
 <ul>
 <li>
 Ensures physical security equipment is operational and that personal equipment is accounted for. Report
 
 
 </li>
 </ul>
 deficiencies to the Manager &amp; the Technical Projects team.
 
 
 <ul>
 <li>
 Perform on-site remedial, or on-job-training, plan and compile reports in regards to security drills and exercises.
 </li>
 <li>
 Conduct Security information meetings &ndash; &ldquo;Tool Box Talks&rdquo; with all staff on shift.
 </li>
 <li>
 Ability to display customer service skills, conflict resolution, negotiating, dealing, making decisions and solving
 
 
 </li>
 </ul>
 problems.
 
 
 <ul>
 <li>
 Ensure implementation &amp; compliance of security policies and procedures in all QNB premises.
 </li>
 <li>
 Conduct routine inspection to Branches/offices ATMs ensure compliance of security procedures.
 </li>
 <li>
 Coordinate with Security guarding Supervisors and SOC supervisors on security issues and to derive appropriate
 
 
 </li>
 </ul>
 solutions.
 
 
 <ul>
 <li>
 Monitor &amp; review SOC Operations and produce reports to higher management on any violations/issues to be look
 
 
 </li>
 </ul>
 into for further improvement on security procedures.
 
 
 <ul>
 <li>
 Supervise QNB security senior officer/officer as well as security company staff.
 </li>
 <li>
 Conduct initial investigation of offenses and report findings to the Manager HQ/Branches.
 </li>
 <li>
 Conduct security checks to ensure security equipment are functional (such as break-in alarms, CCTV monitoring,
 
 
 </li>
 </ul>
 burglary lock down systems, etc.) and monitor Supervisors and security company staff.
 
 
 <ul>
 <li>
 Assist in conducting Fire Drill and surprise security check-ups to ensure the premises &amp; staff are well aware of
 
 
 </li>
 </ul>
 Evacuation procedures &amp; security polices.
 
 
 <ul>
 <li>
 Provide guidance and training to security personnel on the use of preventive security equipment&rsquo;s.
 </li>
 <li>
 Liaise with the Police Department/Control room as and when needed.
 </li>
 <li>
 Oversee and monitor bank access procedures, provide guidelines and monitor the process of ID passes issuance,
 
 
 </li>
 </ul>
 checking, return and procedures in case of loss of ID.
 
 
 <ul>
 <li>
 Monitor the security expenditure against the budget and recommend the appropriate action to deal with any
 
 
 </li>
 </ul>
 adverse budget variances.
 
 
 <ul>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Able to co-ordinate various security activities simultaneously.
 </li>
 <li>
 Identify any areas for professional development of self and all direct reports, and act to enhance professional
 
 
 </li>
 </ul>
 development of self and others.
 
 
 <ul>
 <li>
 Ability to control situations involving difficult and stressful incidents
 </li>
 <li>
 Communicate with management, peers or subordinates, providing information in regards to security operations
 
 
 </li>
 </ul>
 and security information
 
 
 <ul>
 <li>
 Give a complete briefing &amp; handover to the on coming shift prior to completing the shift. Accounts for all security
 
 
 </li>
 </ul>
 equipment on shift.
 
 
 <ul>
 <li>
 Ability to display effective communication to all staff regarding all security related information and operational
 
 
 </li>
 </ul>
 requirements.
 
 
 <ul>
 <li>
 Demonstrate ability to work under minimal supervision, ensuring all security staff and operations are complied
 
 
 </li>
 </ul>
 with.
 
 
 <ul>
 <li>
 Complying Safety &amp; Security requirements ensuring all security sites and operations are safe for security,
 
 
 </li>
 </ul>
 clients/customers. Complete reports identifying any security or safety risk.
 
 
 <ul>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 </li>
 <li>
 Legal, Regulatory, and Risk Framework Responsibilities:
 </li>
 <li>
 Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to,
 
 
 </li>
 </ul>
 Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control
 
 
 Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
 
 
 <ul>
 <li>
 Understand and effectively perform your role under the Three Lines of Defence principle to identify measure,
 
 
 </li>
 </ul>
 monitor, manage and report risks.
 
 
 <ul>
 <li>
 Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
 </li>
 <li>
 Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the
 
 
 </li>
 </ul>
 Operational Risk Management requirements.
 
 
 <ul>
 <li>
 Maintain appropriate knowledge to ensure full qualification to undertake the role.
 </li>
 <li>
 Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
 </li>
 <li>
 Attend mandatory (internal and external) seminars as instructed by the Bank.
 </li>
 <li>
 Other:
 </li>
 <li>
 Ensure high standards of confidentiality with regard to QNB security operations.
 </li>
 <li>
 Ensure security procedures are in line with Group&rsquo;s Business Continuity Management and disaster recovery
 
 
 </li>
 </ul>
 requirements.
 
 
 <ul>
 <li>
 Follows a set of established procedures and regulations. Exercises independent judgement and initiative in
 
 
 </li>
 </ul>
 making decisions of a routine security nature. Non-routine work aspects are reviewed by the management.
 
 
 <ul>
 <li>
 Maintain utmost confidentiality concerning customer and internal bank information obtained during the course of
 
 
 </li>
 </ul>
 business and provide such information on a need to know basis only to Senior Management of QNB, Audit and
 
 
 Compliance functions, and relevant Regulators.
 
 
 <ul>
 <li>
 Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
 </li>
 <li>
 All other ad hoc duties/activities related to QNB that management might request from time to time
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 University or diploma graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
 </li>
 <li>
 At least 6 years&rsquo; of relevant experience, preferably within a highly rated international bank.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Passport or QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 <li>
 Copy of Birth Certificate
 </li>
 </ul>
</div>

QNB3614 - Manager Branches Security (Qatarization)

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Summary
 
 
 
 The incumbent is responsible for development and integration of all QNB Financial Services (QNBFS) Customer Service delivery channels including Call Centre and Customer Service Help Desk. This includes overseeing the creation, management and development of the Company&rsquo;s Website, Online trading portal, Mobile applications, Notification messages and all customer-facing applications. The Assistant Manager will be responsible to ensure all branding plans / materials, and advertisements are up to QNBFS / QNB branding guidelines. In addition, the role will encompass oversight in leading, training and development of a team of customer service executives and call center dealers in providing efficient and quality service to customers while adhering to defined policies and procedures by QNB, QNBFS, the exchanges and regulators.
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Creating of Key Performance Indicators (KPIs) for the customer service / Call Centre performance monitoring and quality measurement purposes.
 </li>
 <li>
 Ensure that Customer Service and Call Centre staffs achieve performance objectives with the aim of contributing to volume, revenue, and profit.
 </li>
 <li>
 Provide input in related budgets to facilitate the delivery and execution of the company budget and strategy.
 </li>
 <li>
 Actively evaluate and ensure applying security and compliance requirements in the company&rsquo;s service delivery channel in consultation with information security and IT to minimize or eliminate opportunity for fraud and defalcation.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Assistant Manager Customer Service.
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs.
 </li>
 <li>
 Maintain regular contact with QNBFS Business Heads, Managers and leaders to ensure full integration and fit of Branding &amp; Advertising goals and objectives with Business goals and objectives.
 </li>
 <li>
 Provide cross-sell leads to sales teams and ensure timely follow-up to ensure conversion.
 </li>
 <li>
 Monitor service quality indicators, and take corrective measures to ensure highest level of customer satisfaction and ensures all problems/complaints/queries handled quickly, efficiently and tactfully.
 </li>
 <li>
 Responsible for adhering to Group Communication guidelines in the look and feel of each delivery channel and customer segment.
 </li>
 <li>
 Timely resolution of escalated customer complaints
 </li>
 <li>
 To assist customers in all their queries on QNBFS&rsquo; product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Increase customer satisfaction by developing, motivating and mentoring the Customer Service and Call Centre staff to achieve desired levels of quality, customer service and productivity.
 </li>
 <li>
 Actively evaluate / ensure security and compliance requirements are built into every self-service delivery channel in consultation with information security and IT to minimize or eliminate opportunity for fraud and defalcation.
 </li>
 <li>
 Use ongoing market research to develop service delivery channels that attract new customers to company and retain existing customers.
 </li>
 <li>
 Continuously revisit services delivery channels in order to identify emerging customer service opportunities and provide workable solutions.
 </li>
 <li>
 Promote the utilization of delivery channels to the company customers through marketing activities.
 </li>
 <li>
 Responsible for establishing and monitoring service level agreements with internal and external service providers to ensure high availability of every service channel that exceeds customer expectations.
 </li>
 <li>
 Works closely with Heads of Departments and segments to develop distribution via multi channels to support segment strategies.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Maintain customer services area files, database, records, registers and logs under control.
 </li>
 <li>
 Lead and direct the daily activities for Customer Service and Call centre unit including, but not limited to; Checking customers&rsquo; applications for different types of products and services:
 </li>
 <li>
 Conducting the beginning of day testing activity for all customer facing applications (Borsat, Wasata, QNBFS Trade, QNBFS Mobile Trading Application, QNBFS Trade Pro and all order status)
 </li>
 <li>
 Managing all the IPOs that take place in Qatar Stock Exchange and be the QNBFS representative with all QNB stakeholders for any new IPOs.
 </li>
 <li>
 Authorizing customers&rsquo; requests,
 </li>
 <li>
 Authorizing the daily work of the customer services staff,
 </li>
 <li>
 Following up suspended accounts especially active / inactive accounts with expired documents who still have cash or / and shares.
 </li>
 <li>
 Ensure implementation of all audit recommendations and minimize occurrence of any deviations during audit checks
 </li>
 <li>
 Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by QNBFS.
 </li>
 <li>
 Preparing management reports such as monthly / weekly clients turn over.
 </li>
 <li>
 Ensure that the team is adequately trained with correct service and product knowledge to enable them to carry out their Customer Service and Call Centre duties.
 </li>
 <li>
 Drive a level of excellence through the team that ensures a "world class" customer experience for every point of contact.
 </li>
 <li>
 Ensure implementation of Group&rsquo;s guidelines and recommend improvements to the same.
 </li>
 <li>
 Forecast volumes of customer interactions and work force requirements and manage effectively the staffing requirements for each task.
 </li>
 <li>
 Highlight process deficiencies where applicable, validate and provide quality inputs on process improvements based on feedback from customers.
 </li>
 <li>
 Implement UAT related to QNBFS projects.
 </li>
 <li>
 Ensure QNBFS business continuity.
 </li>
 <li>
 Continuous Improvement: [add if they have subordinates]
 </li>
 <li>
 Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
 </li>
 <li>
 Identify and encourage people to adopt practices better than the industry standard.
 </li>
 <li>
 Continuously encourage and recognize the importance of thinking out-of-the-box within the team.
 </li>
 <li>
 Encourage, solicit and reward innovative ideas even in day-to-day issues.
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Provide training to the customer services team as and when needed and solve difficulties beyond their expertise.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 </li>
 <li>
 Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.
 </li>
 <li>
 Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.
 </li>
 <li>
 Legal, Regulatory, and Risk Framework Responsibilities:
 </li>
 <li>
 Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
 </li>
 <li>
 Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
 </li>
 <li>
 Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
 </li>
 <li>
 Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
 </li>
 <li>
 Maintain appropriate knowledge to ensure full qualification to undertake the role.
 </li>
 <li>
 Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
 </li>
 <li>
 Attend mandatory (internal and external) seminars as instructed by the Bank.
 </li>
 <li>
 Other:
 </li>
 <li>
 Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
 </li>
 <li>
 Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
 </li>
 <li>
 Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
 </li>
 <li>
 All other ad hoc duties/activities related to QNB that management might request from time to time.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
 </li>
 <li>
 At least 4 years of relevant experience, preferably within a highly rated international bank.
 </li>
 <li>
 Knowledge about Qatar Financial Markets Authority (QFMA) &amp; Qatar Exchange (QE) regulations.
 </li>
 <li>
 Highly customer-oriented.
 </li>
 <li>
 Excellent oral and written communication skills (including report writing) in English and Arabic.
 </li>
 <li>
 Good interpersonal and presentation skills.
 </li>
 <li>
 Understanding of the relevant laws, regulations, and practices.
 </li>
 <li>
 Ability to make decisions and follow through with initiatives.
 </li>
 <li>
 Personal integrity and self-management.
 </li>
 <li>
 Planning, organising, and analytical ability.
 </li>
 <li>
 Results oriented.
 </li>
 <li>
 Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Passport or QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 <li>
 Copy of Birth Certificate
 </li>
 </ul>
</div>

QNB3468 - Senior Manager - Customer Service (Qatarization)

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QNB3614 - Manager Branches Security (Qatarization)

QNB3468 - Senior Manager - Customer Service (Qatarization)