customer experience quality executive Jobs in Medical Billing Jobs In Rawalpindi

customer experience quality executive

data quality specialist Jobs in Medical Billing Jobs In Rawalpindi

data quality specialist

educator / academics quality & training lead Jobs in Medical Billing Jobs In Rawalpindi

educator / academics quality & training lead

qa/qc (quality assurance & quality controller) Jobs in Medical Billing Jobs In Rawalpindi

qa/qc (quality assurance & quality controller)

quality assurance officer (on-site, night shift) Jobs in Medical Billing Jobs In Rawalpindi

quality assurance officer (on-site, night shift)

qa qc quality assurance quality controller

Sadiq Group of Companies

Join Our Team at Sadiq Group of CompaniesWE ARE HIRINGPosition: QA/QC (Quality Assurance &amp; Quality Controller)Key Skills &amp; Competencies:<ul><li>Avian Health &amp; Safety</li></ul>Oversight of bird health, disease prevention, postmortem analysis, and administration of vaccinations and medications.<ul><li>Production &amp; Quality Control</li></ul>Monitoring production performance, ensuring egg and chick quality, and maintaining plant operational standards.<ul><li>Environmental &amp; Resource Management</li></ul>Managing feed and water intake, ventilation systems, biosecurity protocols, and waste products like manure and rice husk.<ul><li>Operational Oversight</li></ul>Addressing unit shortcomings, procurement quality, and mortality rates.Qualifications:Bachelor&rsquo;s degree in DVM, Poultry Science, or Veterinary Sciences.Experience:<ul><li>Minimum 3 years in poultry farms, hatcheries, or agribusiness operations.</li><li>Hands-on experience in monitoring bird health and conducting postmortems to identify diseases or causes of mortality.</li></ul>Apply Now:Send your CV to: m.junaid@sadiqfeeds.comOffice Location: 31-A Jinnah Road, near Arshi Street, A Block, Satellite Town, Rawalpindi 46000Job Type: Full-timeWork Location: In person

QA/QC (Quality Assurance & Quality Controller)

CLOUD DATA PVT LTD

<ul><li>Position: QC Officer</li><li>Company: Cloud Data Pvt Ltd</li><li>Location: Satellite Town Rawalpindi</li></ul>QC Officer Job Responsibilities:<ul><li>Undertakes risk analysis.</li><li>Completes quality assurance reviews.</li><li>Analyzes data to verify information and uncover fraud.</li></ul>QC Officer Qualifications/Skills:<ul><li>Intermediate/ Graduation</li><li>Banking Experience</li><li>Excel / word/ PDF</li><li>Attention to detail.</li><li>Analytical and critical thinking skills</li><li>Quantitative skills</li><li>Strong time management and multitasking skills</li><li>Strong communication skills in English</li><li>Must have confidence to make correspondence with the banks.</li></ul>Job Types: Full-time, FresherPay: Rs32,000.00 - Rs35,000.00 per monthWork Location: In person

Quality Control Officer

Cloud Rexpo Pvt. Ltd.

Locaation: Phase 7, Bahria Town. RawalpindiTiming: 9:00 PM to 6:00 AM - (Monday to Friday)Key Responsibilities:<ul><li>Monitor and evaluate sales calls, customer interactions, and virtual assistant tasks to ensure adherence to company quality standards and client requirements.</li><li>Review and validate leads, call dispositions, and key performance metrics including valid/invalid checks.</li><li>Assess the accuracy and quality of assets uploaded by the VA team, ensuring they meet defined guidelines and client expectations.</li><li>Identify, document, and escalate miscommitments, policy violations, or performance gaps by agents or closers.</li><li>Conduct regular quality audits and provide detailed feedback to improve agent performance and service delivery.</li><li>Maintain QA reports, scorecards, and performance dashboards for management review.</li><li>Collaborate with team leads, trainers, and operations managers to implement corrective actions and process improvements.</li><li>Ensure compliance with internal SOPs, client SLAs, and data security standards.</li></ul>Required Skills &amp; Competencies:<ul><li>Strong understanding of BPO, sales, and virtual assistant operations</li><li>Excellent attention to detail and analytical skills</li><li>Strong verbal and written communication skills</li><li>Experience in call monitoring, quality audits, and performance evaluation</li><li>Ability to identify compliance issues and recommend corrective actions</li><li>Strong reporting, documentation, and coordination abilities</li></ul>Preferred Qualifications:<ul><li>Prior experience in BPO, call center, or remote operations</li><li>Familiarity with CRM systems, QA tools, and call monitoring platforms</li><li>Ability to work in a fast-paced, target-driven environment</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs90,000.00 per monthExperience:<ul><li>Quality Assurance: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

Quality Assurance Officer (On-Site, Night Shift)

SOURCE CODE ACADEMIA

Job Title: Academics Quality &amp; Training LeadDepartment: Islamic ResearchEmployment Type: Full-Time / Office BasedReports to: HOD &ndash; Islamic ResearchPosition Overview:We are seeking a passionate and organized Academics Quality &amp; Training Lead to oversee the academic standards, teacher development, and overall quality of online learning across our programs in Islamic Foundation (Adults &amp; Kids). The ideal candidate will ensure excellence in curriculum delivery, student experience, and continuous professional development of instructors.Key Responsibilities:Academic Quality &amp; Supervision<ul><li>Monitor teaching quality and learning outcomes for all online classes.</li><li>Conduct periodic class observations and provide constructive feedback.</li><li>Maintain consistency in academic standards and adherence to curriculum guidelines.</li><li>Ensure accurate implementation of course outlines, objectives, and assessment methods.</li></ul>Training &amp; Development<ul><li>Plan and deliver regular teacher training sessions on pedagogy, class engagement, and online tools.</li><li>Identify areas for improvement in teacher performance and design coaching plans.</li><li>Develop orientation programs for new teachers.</li></ul>Curriculum &amp; Program Enhancement<ul><li>Collaborate with curriculum developers to review and improve course content.</li><li>Ensure alignment between Islamic values, authentic sources, and modern teaching methodologies.</li><li>Evaluate student feedback and recommend improvements.</li></ul>Quality Assurance &amp; Reporting<ul><li>Develop QA rubrics, evaluation reports, and performance dashboards.</li><li>Maintain detailed teacher performance records and recommend promotions or reassignments.</li><li>Conduct academic audits and prepare monthly quality summaries.</li></ul>Eligibility Criteria:<ul><li>Education:</li><li>Master&rsquo;s degree (or higher).</li><li>Diploma or certification in Teaching / Quality Assurance / Online Education preferred.</li><li>Experience:</li><li>Minimum 3&ndash;5 years of teaching and academic supervision experience.</li><li>Proven record of teacher training, curriculum implementation, or online education leadership.</li><li>Prior experience in Islamic or e-learning institutions is an advantage.</li></ul>Skills Required:<ul><li>Strong understanding of Islamic Sciences.</li><li>Excellent communication, evaluation, and presentation skills.</li><li>Ability to train and motivate teachers across diverse age groups.</li><li>Expertise in online learning platforms (Zoom, LMS, Google Classroom).</li><li>High standards of professional ethics, punctuality, and organization.</li><li>Fluent in English (Arabic or Urdu proficiency is a plus).</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs130,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Location:<ul><li>Rawalpindi (Preferred)</li></ul>Work Location: In person

EDUCATOR / Academics Quality & Training Lead

Spantronics

Key Responsibilities:Operational Management Oversee daily call center operations to ensure achievement of sales and key performance indicators (KPIs). Monitor critical performance metrics including quality assurance (QA) scores, attendance, adherence, and overall productivity. Collaborate with internal support teams to maintain smooth operational alignment and resolve any workflow issues promptly.Team Leadership &amp; Development Lead and supervise Team Leaders and their respective teams by providing continuous coaching, mentoring, and support. Conduct regular performance reviews and implement improvement plans where necessary. Foster a positive and disciplined work culture that motivates employees to perform at their best. Ensure strict adherence to company policies, standards, and operational procedures.Quality &amp; Process Improvement Drive the implementation and maintenance of quality standards across operations. Work closely with QA and Training teams to identify performance gaps and develop targeted improvement initiatives. Analyse processes to identify inefficiencies and recommend data-driven solutions to enhance service delivery. Reporting &amp; Analysis Prepare and present comprehensive operational reports on a daily, weekly, and monthly basis for both management and clients. Analyse performance data to detect trends, root causes of issues, and recommend corrective actions. Ensure compliance with company policies, standard operating procedures (SOPs), and regulatory requirements. Escalation &amp; Issue Handling Manage escalations efficiently by following established protocols to resolve operational challenges. Maintain workflow continuity and uphold client satisfaction through prompt and effective issue resolution.Suitable Profile &amp; Preferred Skill Set Required:<ul><li>Proven experience in sales, with a minimum of 2 years in a leadership role within a call center or BPO environment.</li><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field is preferred.</li><li>Strong understanding of sales principles and customer relationship management.</li><li>Proficient in attentive listening and adept at solving problems effectively.</li><li>Outstanding communication skills, both written and verbal, coupled with strong presentation abilities.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs250,000.00 per monthApplication Question(s):<ul><li>Shift time for this role is 7pm to 3am. Is this shift time suitable for you?</li></ul>Work Location: In person

Operations Manager

Blu Sky VAS LLC

About Us:Blu Sky VA is a leading provider of business process outsourcing solutions, offering virtual assistance, customer support, and back-office services to clients worldwide. Our innovative, collaborative work environment is dedicated to delivering exceptional results and ensuring client success.Job Title: Team Lead &ndash; Business DevelopmentDepartment: Business Development Reporting To: Business Development Manager Location: Bahria Town Phase-7 Rawalpindi Shift: Night / Evening (US) Employment Type: Full-timeJob SummaryWe are seeking a highly motivated Team Lead &ndash; Business Development to manage and drive outbound sales operations across BPO, IT Services, and Real Estate international campaigns. The ideal candidate will have hands-on experience in cold calling, lead qualification, and team leadership within KPI-driven environments. This role requires a balance of strong people management, sales execution, and performance analytics.Key ResponsibilitiesTeam Leadership &amp; Operations<ul><li>Lead and manage a team of Business Development Executives (BDEs) working on international outbound campaigns.</li><li>Ensure daily, weekly, and monthly targets for calls, transfers, and meetings are consistently achieved.</li><li>Monitor attendance, punctuality, shift adherence, and productivity in line with BPO standards.</li><li>Build a high-performance, accountable, and result-oriented team culture.</li></ul>Training, Coaching &amp; Quality Assurance<ul><li>Deliver onboarding and ongoing training for BDEs on scripts, pitch delivery, objection handling, and campaign-specific requirements.</li><li>Conduct call monitoring, live audits, and quality evaluations to maintain high call standards.</li><li>Provide one-on-one coaching and corrective action plans for underperforming team members.</li><li>Ensure compliance with internal QA benchmarks and client expectations.</li></ul>Outbound Sales &amp; Lead Qualification<ul><li>Oversee high-volume outbound cold calling activities for IT services, real estate, and other international offerings.</li><li>Personally participate in cold calling when required to support targets and set performance benchmarks.</li><li>Ensure accurate lead qualification, meeting scheduling, and live transfers as per campaign guidelines.</li></ul>Performance Management &amp; Reporting<ul><li>Track, analyze, and optimize KPIs related to call volume, connect rates, transfer quality, and meeting conversions.</li><li>Prepare and share daily, weekly, and monthly performance reports with management and clients.</li><li>Identify trends, gaps, and improvement areas to enhance campaign efficiency.</li></ul>CRM &amp; Process Compliance<ul><li>Ensure 100% CRM compliance, including accurate call dispositions, lead stages, notes, and follow-ups.</li><li>Enforce follow-up SLAs and ensure timely handovers to sales closers or clients.</li><li>Coordinate with QA, operations, and account management teams for issue resolution.</li></ul>Key Performance Indicators (KPIs)Activity &amp; Productivity<ul><li>Total Dials (Team, Per Agent, Team Lead)</li><li>Example Targets:</li><li>350 calls/day per agent</li><li>2,800 calls/week (team)</li><li>250 calls/day (Team Lead)</li><li>Connect Rate: &ge; 60%</li></ul>Lead Quality &amp; Conversions<ul><li>Qualified Live Transfers: 5+ per agent/day</li><li>Transfer Acceptance Rate: &ge; 85%</li><li>Meeting Scheduled Rate from Connects: &ge; 2%</li><li>Meeting Show-Up Rate: &ge; 65%</li></ul>Quality &amp; Compliance<ul><li>Follow-Up SLA Compliance: &ge; 95%</li><li>Call Quality Score: &ge; 85%</li><li>CRM Accuracy &amp; Compliance: 100%</li></ul>Why Blu Sky VA?<ul><li>Growth Opportunities: Be part of a rapidly growing company with ample opportunities for career development and advancement.</li><li>Dynamic Work Environment: Work in a fast-paced, collaborative environment where your contributions directly impact our success.</li><li>Competitive Compensation: Enjoy a competitive salary along with additional benefits and perks.</li></ul>If you're passionate about sales, customer engagement, and driving business growth, we&rsquo;d love to hear from you! Join Blu Sky VA and be a part of our success story.Apply Now!Email: Interested candidates are invited to submit their resume and cover letter to hr@bluskyvas.com. Please ensure the subject line includes &quot;Team Lead Application - [Your Name]&quot; when submitting your resume and cover letter to hr@bluskyvas.com.What's App : +92 337 7498888Job Type: Full-timePay: Rs55,000.00 - Rs70,000.00 per monthWork Location: In person

Team Lead Business Development

About Us:Blu Sky VA is a leading provider of business process outsourcing solutions, offering virtual assistance, customer support, and back-office services to clients worldwide. Our innovative, collaborative work environment is dedicated to delivering exceptional results and ensuring client success.Job Title: Team Lead &ndash; Business DevelopmentDepartment: Business Development Reporting To: Business Development Manager Location: Bahria Town Phase-7 Rawalpindi Shift: Night / Evening (US) Employment Type: Full-timeJob SummaryWe are seeking a highly motivated Team Lead &ndash; Business Development to manage and drive outbound sales operations across BPO, IT Services, and Real Estate international campaigns. The ideal candidate will have hands-on experience in cold calling, lead qualification, and team leadership within KPI-driven environments. This role requires a balance of strong people management, sales execution, and performance analytics.Key ResponsibilitiesTeam Leadership &amp; Operations<ul><li>Lead and manage a team of Business Development Executives (BDEs) working on international outbound campaigns.</li><li>Ensure daily, weekly, and monthly targets for calls, transfers, and meetings are consistently achieved.</li><li>Monitor attendance, punctuality, shift adherence, and productivity in line with BPO standards.</li><li>Build a high-performance, accountable, and result-oriented team culture.</li></ul>Training, Coaching &amp; Quality Assurance<ul><li>Deliver onboarding and ongoing training for BDEs on scripts, pitch delivery, objection handling, and campaign-specific requirements.</li><li>Conduct call monitoring, live audits, and quality evaluations to maintain high call standards.</li><li>Provide one-on-one coaching and corrective action plans for underperforming team members.</li><li>Ensure compliance with internal QA benchmarks and client expectations.</li></ul>Outbound Sales &amp; Lead Qualification<ul><li>Oversee high-volume outbound cold calling activities for IT services, real estate, and other international offerings.</li><li>Personally participate in cold calling when required to support targets and set performance benchmarks.</li><li>Ensure accurate lead qualification, meeting scheduling, and live transfers as per campaign guidelines.</li></ul>Performance Management &amp; Reporting<ul><li>Track, analyze, and optimize KPIs related to call volume, connect rates, transfer quality, and meeting conversions.</li><li>Prepare and share daily, weekly, and monthly performance reports with management and clients.</li><li>Identify trends, gaps, and improvement areas to enhance campaign efficiency.</li></ul>CRM &amp; Process Compliance<ul><li>Ensure 100% CRM compliance, including accurate call dispositions, lead stages, notes, and follow-ups.</li><li>Enforce follow-up SLAs and ensure timely handovers to sales closers or clients.</li><li>Coordinate with QA, operations, and account management teams for issue resolution.</li></ul>Key Performance Indicators (KPIs)Activity &amp; Productivity<ul><li>Total Dials (Team, Per Agent, Team Lead)</li><li>Example Targets:</li><li>350 calls/day per agent</li><li>2,800 calls/week (team)</li><li>250 calls/day (Team Lead)</li><li>Connect Rate: &ge; 60%</li></ul>Lead Quality &amp; Conversions<ul><li>Qualified Live Transfers: 5+ per agent/day</li><li>Transfer Acceptance Rate: &ge; 85%</li><li>Meeting Scheduled Rate from Connects: &ge; 2%</li><li>Meeting Show-Up Rate: &ge; 65%</li></ul>Quality &amp; Compliance<ul><li>Follow-Up SLA Compliance: &ge; 95%</li><li>Call Quality Score: &ge; 85%</li><li>CRM Accuracy &amp; Compliance: 100%</li></ul>Why Blu Sky VA?<ul><li>Growth Opportunities: Be part of a rapidly growing company with ample opportunities for career development and advancement.</li><li>Dynamic Work Environment: Work in a fast-paced, collaborative environment where your contributions directly impact our success.</li><li>Competitive Compensation: Enjoy a competitive salary along with additional benefits and perks.</li></ul>If you're passionate about sales, customer engagement, and driving business growth, we&rsquo;d love to hear from you! Join Blu Sky VA and be a part of our success story.Apply Now!Email: Interested candidates are invited to submit their resume and cover letter to hr@bluskyvas.com. Please ensure the subject line includes &quot;Team Lead Application - [Your Name]&quot; when submitting your resume and cover letter to hr@bluskyvas.com.Job Type: Full-timePay: Rs55,000.00 - Rs70,000.00 per monthWork Location: In person

Sales Team Lead

Explore 114+ Qa qc quality assurance quality controller in Medical Billing Jobs In Rawalpindi this January. Find roles across top companies and apply now to boost your career.