customer support quality analyst Jobs in Pune

customer support quality analyst

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quality assurance engineer

quality assurance

Persistent Systems

<div>
 
 
 About Position:
 
 
 
 
 
 
 We are seeking for QA with hands on expertise in facets, product test, etc.,
 
 
 
 
 <ul>
 <li>
 
 Role: Quality Assurance
 
 </li>
 <li>
 
 Location: All Persistent Locations
 
 </li>
 <li>
 
 Experience: 6 to 9 Years
 
 </li>
 <li>
 
 Job Type: Full Time Employment
 
 </li>
 </ul>
 
 
 
 
 
 What You'll Do:
 
 
 
 
 
 <ul>
 <li>
 Test Planning &amp; Design: Analyze business requirements (BRDs) and design documents to create comprehensive test plans, strategies, scenarios, and detailed test cases.
 </li>
 <li>
 Functional Testing: Test core Facets modules like Claims, Membership, Provider Management, Billing, and NetworX Pricing.
 </li>
 <li>
 EDI Validation: Test X12 transactions (837, 834, 835, 270/271, 276/277) for data accuracy.
 </li>
 <li>
 Data Validation: Write and execute complex SQL queries to verify data integrity in the backend.
 </li>
 <li>
 Defect Management: Identify, log, track, and manage defects through their lifecycle using tools like Jira.
 </li>
 <li>
 Integration Testing: Test workflows and interfaces between Facets and upstream/downstream systems.
 </li>
 <li>
 Regression &amp; UAT: Perform regression testing and support User Acceptance Testing (UAT)
 </li>
 </ul>
 
 
 
 
 
 Expertise You'll Bring:
 
 
 
 
 
 <ul>
 <li>
 A Facets QA Analyst tests the Facets healthcare platform (claims, membership, billing, provider management) by creating/executing test cases, validating EDI transactions (837, 834, etc.),
 </li>
 <li>
 Writing SQL for data validation, and tracking defects, focusing on functional, integration, and regression testing for accurate, compliant healthcare processing
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 
 
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
 </li>
 <li>
 Opportunity to work with cutting-edge technologies
 </li>
 <li>
 Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
 </li>
 <li>
 Annual health check-ups
 </li>
 <li>
 Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
 </li>
 </ul>
 
 
 
 
 
 Values-Driven, People-Centric &amp; Inclusive Work Environment:
 
 
 
 
 
 
 Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
 
 
 
 
 <ul>
 <li>
 We support hybrid work and flexible hours to fit diverse lifestyles.
 </li>
 <li>
 Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
 </li>
 <li>
 If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
 </li>
 </ul>
 
 
 
 
 
 Let's unleash your full potential at Persistent - persistent.com/careers
 
 
 
 
 
 
 
 
 "Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."
 
 
 
</div>

Quality Assurance

Onit India

<div>
 
 About Onit
 
 
 
 We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
 
 
 We&rsquo;re a team of innovators using
 
 AI at the core
 
 to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we&rsquo;re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.
 
 
 If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we&rsquo;d love to meet you.
 
 
 
 Qualification
 
 
 
 <ul>
 <li>
 3+ years of QA experience with strong manual and automation testing.
 </li>
 <li>
 Hands on experience with automation tools like Playwright using JS.
 </li>
 <li>
 Strong API testing knowledge using(Postman/Rest API automation)
 </li>
 <li>
 Expertise in writing scalable automation using POM and fixtures.
 </li>
 <li>
 Excellent problem solving, debugging and communication skills.
 </li>
 <li>
 Experience working in product based, fast paced environments.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Own test planning, test design and quality strategy for features/modules.
 </li>
 <li>
 Perform functional, regression, integration, UI and API testing.
 </li>
 <li>
 Build and maintain automation framework using Playwright with JS.
 </li>
 <li>
 Review requirements, identify gaps and ensure complete test coverage.
 </li>
 <li>
 Debug complex issues, perform root cause analysis and collaboration closely with development teams.
 </li>
 <li>
 Actively participate in sprint ceremonies and ensure test coverage.
 
 
 </li>
 </ul>
 
 Desired Skills
 
 
 
 <ul>
 <li>
 Familiarity with Docker, CI/CD pipelines, cloud platforms like AWS.
 </li>
 <li>
 Knowledge on reporting tools Allure or similar.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Computer Science or equivalent required
 
 
 </li>
 </ul>
 
 Benefits &amp; Perks That Support You
 
 
 
 Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:
 
 
 Health Coverage: Employee and immediate family members.
 
 
 Time Away: Flexible paid time off and 10 company paid holidays annually.
 
 
 Family Support:
 
 
 Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
 
 
 
 
 Income Protection:
 
 
 100% employer-paid life and disability insurance.
 
 
 
 
 Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident,
 
 
 and even pet insurance.
 
 
 
 
 Tax-Advantaged Accounts:
 
 
 Flexi, NPS
 
 
 .
 
 
 Community Engagement: One paid volunteer day each year to give back to the community.
 
 
 
 Our Commitment to Applicants
 
 
 
 We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align perfectly with every qualification, we encourage you to apply. You may be exactly who we&rsquo;re looking for.
 
 
 
 Onit Values
 
 
 
 
 Customer First -
 
 Customer success is our success. We deliver value, listen, and act on customer needs.
 
 
 
 Purposeful Innovation -
 
 Innovation fuels our growth. We harness creativity to solve problems and lead with the intentions and expertise.
 
 
 
 Win as One -
 
 Teamwork is how we win. We are accountable, act with integrity, and communicate openly.
 
 
 
 Intentional Growth -
 
 Our people are the difference. We create an environment with compelling work, impactful contributions, and career growth.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Quality Assurance Engineer

Venti Oelde India Private Limited - subsidiary of Ventilatorenfabrik Oelde GmbH, Germany

<div>
 
 
 About the Job
 
 
 
 
 
 
 
 Venti Oelde India Private Limited
 
 is seeking an experienced and detail-oriented
 
 Senior Quality Control Engineer
 
 to join our Quality team.
 
 
 
 
 
 This role focuses on quality assurance, inspection, and documentation for rotating equipment, with particular emphasis on large industrial centrifugal and axial fans. The successful candidate will ensure that all equipment meets customer specifications, internal manufacturing standards, and applicable regulatory requirements through structured inspection processes and effective coordination with internal teams and external inspection agencies.
 
 
 
 
 
 
 Employment Type
 
 
 
 Full-time (6 months' probation period followed by permanent position)
 
 
 
 
 
 
 Qualification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in mechanical / industrial / production engineering
 </li>
 <li>
 Diploma engineers with strong service experience in industrial equipment may also be considered
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 3&ndash;6 years of relevant experience in industrial equipment / machinery service
 </li>
 <li>
 Prior experience in fans, blowers, rotating equipment, or heavy machinery will be an added advantage
 </li>
 </ul>
 
 
 
 
 
 Compensation Offered
 
 
 <ul>
 <li>
 As per industry standards and experience
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Review and interpret engineering drawings, Quality Assurance Plans (QAPs), and technical specifications
 </li>
 <li>
 Perform dimensional and visual inspections using precision measuring instruments (vernier calipers, micrometers, dial gauges, etc.)
 </li>
 <li>
 Conduct in-process and final inspections of rotating equipment, especially centrifugal and axial fans
 </li>
 <li>
 Coordinate and supervise third-party inspections (TPI) as per project and customer requirements
 </li>
 <li>
 Monitor and track inspection activities and project milestones at vendor and sub-vendor facilities
 </li>
 <li>
 Prepare, maintain, and update inspection reports, quality records, and traceability documentation
 </li>
 <li>
 Collaborate closely with design, production, procurement, and project teams to ensure quality compliance throughout the product lifecycle
 </li>
 <li>
 Support continuous improvement initiatives by identifying and reporting quality issues and deviations
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong knowledge of inspection and quality control procedures for rotating equipment
 </li>
 <li>
 Hands-on experience with precision inspection tools such as vernier calipers, micrometers, dial indicators, and surface finish testers
 </li>
 <li>
 Proficiency in reading and interpreting engineering drawings and GD&amp;T
 </li>
 <li>
 Familiarity with applicable Indian and international standards (ISO, DIN, ASME, API, as relevant)
 </li>
 <li>
 Self-motivated, well-organized, and target-oriented with strong attention to detail
 </li>
 <li>
 Knowledge of welding inspection practices and NDT methods will be a mandatory requirement
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 Career Path
 
 
 <ul>
 <li>
 Candidates demonstrating strong technical competence, ownership, and alignment with company values during the probation period may be confirmed as permanent employees following a management review after 6 months.
 </li>
 <li>
 This role offers long-term growth opportunities into
 
 Lead Quality Engineer / Quality Control Manager
 
 positions based on performance, technical expertise, and leadership capabilities.
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 How to Apply
 
 
 <ul>
 <li>
 Apply on or before
 
 12th January 2026
 
 </li>
 <li>
 For queries, contact us here or write to hr@venti-oelde.in&nbsp;&nbsp;
 </li>
 </ul>
</div>

Senior Engineer - Quality Control

Point Wild (Formerly Pango Group)

<div>
 Point Wild helps customers monitor, manage, and protect against the risks associated with their identities and personal information in a digital world. Backed by WndrCo, Warburg Pincus and General Catalyst, Point Wild is dedicated to creating the world's most comprehensive portfolio of industry-leading cybersecurity solutions. Our vision is to become THE go-to resource for every cyber protection need individuals may face - today and in the future.
 
 
 Join us for the ride!
 
 
 
 About the Role:
 
 
 
 We are looking for a detail-oriented and analytical
 
 Customer Support Quality Analyst
 
 in
 
 Pune, India
 
 . In this role, you will be responsible for ensuring our support team consistently delivers high-quality service, playing a crucial part in maintaining customer loyalty and satisfaction.
 
 
 <ul>
 <li>
 
 Reporting Line:
 
 You will report directly to the Outsource &amp; Support Project Manager / Support Team Lead.
 </li>
 <li>
 
 Location:
 
 This is a 100% on-site, in-office position based in Pune, India. Please note that we are only considering candidates who are currently located in Pune - relocation assistance is not provided for this role.
 
 
 </li>
 </ul>
 
 Day to Day:
 
 
 
 <ul>
 <li>
 
 Quality Auditing:
 
 Monitor and evaluate customer interactions across phone, email, chat, and social media to ensure they align with our quality standards.
 </li>
 <li>
 
 Feedback &amp; Calibration:
 
 Provide regular, constructive feedback to the Outsource &amp; Support Project Manager and the HQ Support Department to drive performance.
 </li>
 <li>
 
 Data Analysis:
 
 Work with management to prepare detailed reports on quality metrics and agent performance, identifying trends and recurring service issues.
 </li>
 <li>
 
 Process Enhancement:
 
 Participate in the development of QA standards and recommend updates to policies or procedures that will improve the overall customer experience.
 </li>
 <li>
 
 Insights Management:
 
 Gather and analyze customer feedback to identify service strengths and weaknesses, offering actionable suggestions for improvement.
 </li>
 <li>
 
 Compliance &amp; Best Practices:
 
 Ensure all support interactions remain compliant with industry regulations and stay updated on evolving support best practices.
 
 
 </li>
 </ul>
 
 What you bring to the table:
 
 
 
 <ul>
 <li>
 
 At least 1 year of experience
 
 in a Quality Assurance role, specifically within a high-volume contact center environment.
 </li>
 <li>
 Strong skills in data analysis with the ability to identify trends and translate them into practical recommendations.
 </li>
 <li>
 A solid understanding of QA frameworks, quality scoring methods, and customer experience (CX) principles.
 </li>
 <li>
 The ability to manage your own priorities and produce accurate QA outputs within agreed timelines without constant supervision.
 </li>
 <li>
 
 Fluent English
 
 (written and verbal) with the ability to deliver clear, constructive feedback to agents and stakeholders.
 
 
 </li>
 </ul>
 
 It would be great if you also had:
 
 
 
 <ul>
 <li>
 Hands-on experience with platforms such as Scorebuddy, Klaus, or EvaluAgent, or similar tools to complete quality reviews and reporting.
 </li>
 <li>
 Familiarity with cybersecurity, VPNs, or SaaS products, which will help when assessing technical support cases.
 </li>
 <li>
 Experience working with cross-functional teams and stakeholders located in the UK or other international regions.
 
 
 </li>
 </ul>
 
 As part of Point Wild, you will:
 
 
 
 
 Solve real customer problems
 
 . Point Wild's point solutions allow consumers to address their immediate cyber protection needs. Our mandate is to continuously anticipate our customers' evolving digital security needs to create best-in-class solutions aimed at keeping them safe.
 
 
 
 See your impact.
 
 We are a scrappy, nimble organization where individual contributions are needed and valued. You will see your impact every day.
 
 
 
 Accelerate your career.
 
 As we expand, you will have the opportunity to learn new technologies, products, and markets in a fast-paced, growth-oriented environment.
 
 
 Most importantly, you'll get to work with other talented people at a company where people matter. If you want to put your fingerprint on an organization and leapfrog your growth, this is the place for you.
 
 
 In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination or harassment based on "protected categories," Point Wild is committed to being an inclusive community where all feel welcome. Whether blatant or hidden, barriers to success have no place at Point Wild.
 
 
 Important privacy information for United States based job applicants can be found here.
</div>

Customer Support Quality Analyst

Mindrift

<div>
 
 
 This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. Please submit your resume in English and indicate your level of English proficiency.
 
 
 
 
 At Mindrift, innovation meets opportunity. We believe in using the power of collective human intelligence to ethically shape the future of AI.
 
 
 
 What We Do
 
 
 
 The Mindrift platform, launched and powered by Toloka, connects domain experts with cutting-edge AI projects from innovative tech clients. Our mission is to unlock the potential of GenAI by tapping into real-world expertise from across the globe.
 
 
 
 Who we're looking for:
 
 
 
 We're looking for curious and intellectually proactive contributors, the kind of person who double-checks assumptions and plays devil's advocate.
 
 
 Are you comfortable with ambiguity and complexity? Does an async, remote, flexible opportunity sound exciting? Would you like to learn how modern AI systems are tested and evaluated?
 
 
 This is a
 
 flexible, project-based opportunity
 
 well-suited for:
 
 
 <ul>
 <li>
 Analysts, researchers, or consultants with strong critical thinking skills
 </li>
 <li>
 Students (senior undergrads / grad students) looking for an intellectually interesting gig
 </li>
 <li>
 People open to a part-time and non-permanent opportunity
 
 
 </li>
 </ul>
 
 About the project:
 
 
 
 We're on the hunt for
 
 QAs for autonomous AI agents
 
 for a new project focused on validating and improving complex task structures, policy logic, and agent evaluation frameworks. Throughout the project, you'll have to balance quality assurance, research, and logical problem-solving. This project opportunity is ideal for people who enjoy looking at systems holistically and thinking through scenarios, implications, and edge cases.
 
 
 You do
 
 not
 
 need a coding background, but you must be curious, intellectually rigorous, and capable of evaluating the soundness and consistency of complex setups. If you've ever excelled in things like consulting, CHGK, Olympiads, case solving, or systems thinking &mdash; you might be a great fit.
 
 
 What you'll be doing:
 
 
 <ul>
 <li>
 Reviewing evaluation tasks and scenarios for logic, completeness, and realism
 </li>
 <li>
 Identifying inconsistencies, missing assumptions, or unclear decision points
 </li>
 <li>
 Helping define clear expected behaviors (gold standards) for AI agents
 </li>
 <li>
 Annotating cause-effect relationships, reasoning paths, and plausible alternatives
 </li>
 <li>
 Thinking through complex systems and policies as a human would to ensure agents are tested properly
 </li>
 <li>
 Working closely with QA, writers, or developers to suggest refinements or edge case coverage
 
 
 </li>
 </ul>
 
 How to get started:
 
 
 
 Apply to this post, qualify, and get the chance to contribute to a project aligned with your skills, on your own schedule. Shape the future of AI while building tools that benefit everyone.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Excellent analytical thinking: Can reason about complex systems, scenarios, and logical implications
 </li>
 <li>
 Strong attention to detail: Can spot contradictions, ambiguities, and vague requirements
 </li>
 <li>
 Familiarity with structured data formats: Can read, not necessarily write JSON/YAML
 </li>
 <li>
 Ability to assess scenarios holistically: What's missing, what's unrealistic, what might break?
 </li>
 <li>
 Good communication and clear writing (in English) to document your findings.
 
 
 </li>
 </ul>
 We also value applicants who have:
 
 
 <ul>
 <li>
 Experience with policy evaluation, logic puzzles, case studies, or structured scenario design
 </li>
 <li>
 Background in consulting, academia, olympiads (e.g. logic/math/informatics), or research
 </li>
 <li>
 Exposure to LLMs, prompt engineering, or AI-generated content
 </li>
 <li>
 Familiarity with QA or test-case thinking (edge cases, failure modes, "what could go wrong")
 </li>
 <li>
 Some understanding of how scoring or evaluation works in agent testing (precision, coverage, etc.)
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Get paid for your expertise, with rates that can go up to $12/hour depending on your skills, experience, and project needs
 </li>
 <li>
 Take part in a flexible, remote, freelance project that fits around your primary professional or academic commitments
 </li>
 <li>
 Participate in an advanced AI project and gain valuable experience to enhance your portfolio
 </li>
 <li>
 Influence how future AI models understand and communicate in your field of expertise
 </li>
 </ul>
</div>

Freelance Agent Evaluation Analyst

PropChk

<div>
 
 About Us
 
 
 
 PropChk is a leading property inspection company ensuring construction quality and safety through expert engineers and advanced technology. Our data-driven reports help builders and homebuyers make confident, informed decisions.
 
 
 
 Job Overview
 
 
 
 We are hiring QA QC Inspectors to conduct independent quality inspections for high-rise and residential projects, with a strong focus on pre-delivery checks, snag identification, and unit-level assessments, following Propcheck inspection standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Perform unit-wise inspection for high-rise and residential buildings.
 </li>
 <li>
 Conduct pre-delivery checks &amp; detailed snag identification.
 </li>
 <li>
 Inspect civil finishes, flooring, walls, ceilings, doors/windows, electrical, plumbing, and bathroom fittings.
 </li>
 <li>
 Prepare digital inspection reports &amp; NCRs using Propcheck-style formats.
 </li>
 <li>
 Verify compliance with drawings, specifications, and IS codes.
 </li>
 <li>
 Coordinate with site teams for rectification and closure of defects.
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Knowledge of high-rise construction and finishing standards.
 </li>
 <li>
 Strong observation &amp; defect identification skills.
 </li>
 <li>
 Understanding of QA QC procedures &amp; IS codes.
 </li>
 <li>
 Good communication &amp; report-writing skills.
 </li>
 <li>
 Familiarity with digital inspection/reporting tools preferred.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 BE/B.Tech in Civil Engineering.
 </li>
 <li>
 1&ndash;4 years of QA/QC experience in residential or commercial construction.
 </li>
 <li>
 Exposure to third-party quality inspections preferred.
 </li>
 <li>
 Familiarity with ISO/QMS standards is an added advantage.
 </li>
 </ul>
</div>

QC Inspector

Sidel

<div>
 Contract Type
 
 
 Permanent
 
 
 Country
 
 
 INDIA
 
 
 Location
 
 
 Pune
 
 
 Your opportunity
 
 
 Technologist Expert job is specific of aseptic technology. The resource is mainly involved on field during sensitive products project and services execution, to secure all the steps of microbiological validation protocol are successfully passed and consequently to release the equipment for commercial production. This position is a great opportunity to become a specialist of aseptic packaging technology and to explore the sensitive products world.
 
 
 Your Mission
 
 
 <ul>
 <li>
 Technologist Expert is mainly in charge to lead and execute microbiological validation test onsite for a sensitive product project (aseptic, ultraclean, hotfill) in order to release the equipment for the commercial production. The job is taking place mainly onsite.
 </li>
 <li>
 Based on the contractual validation protocol, he will drive onsite the equipment preparation and he will interact with the customer laboratory staff to follow the project schedule and get all the support and facilities necessary to perform the test.
 </li>
 <li>
 He could also be part of service teams for all the range of equipments (standard and sensitive products) as for specific service interventions (DV, Quality Audit, Maintenances) his support onsite is necessary to evaluate the hygienic status of an equipment or to perform a validation test after a maintenance.
 </li>
 <li>
 He needs also to have the capability to execute on the complete range of machines a troubleshooting intervention requested for a sterility issue, in order to find the root cause.
 
 
 </li>
 </ul>
 Your Profile
 
 
 <ul>
 <li>
 Bachelor Degree or equivalent
 </li>
 <li>
 Graduated in Food Technology, Chemistry or Microbiology
 </li>
 <li>
 New degree or former experience in a competitor or end user company
 </li>
 <li>
 Fluent English (written and spoken)
 </li>
 <li>
 HACCP acknowledge
 </li>
 <li>
 knowledge of beverage equipments
 </li>
 <li>
 knowledge of microbes families and behaviors
 </li>
 <li>
 strong verbal and written communication skills
 </li>
 <li>
 problem solving attitude
 </li>
 </ul>
</div>

Technologist

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