manager / sr. manager, regulatory affairs

finance manager

manager / sr. manager, regulatory affairs Jobs in Doha

qa qc engineer

quality coordinator

training & quality manager

quality assurance manager

PwC Middle East

<div>
 
 About Us
 
 
 
 With offices in 152 countries and nearly 328,000 professionals, we are one of the world&rsquo;s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East&rsquo;s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region&rsquo;s future.
 
 
 
 Line Of Service Overview
 
 
 
 Our Middle East Assurance practice includes over 2,300 people based in 12 countries across the region and is part of PwC&rsquo;s global network that is operating worldwide. PwC Middle East&rsquo;s Assurance practice combines the right mix of human-led and tech powered solutions to provide our clients with quality audits and other risk services that create confidence and impact in our region and across society.
 
 
 
 Business Unit Overview
 
 
 
 Core Assurance is a cornerstone of our Assurance practice, focused on delivering high-quality audits that build trust and drive sustained outcomes.
 
 
 Our teams apply deep technical expertise and leverage advanced digital tools to provide independent assurance over financial reporting. Through a human-led, tech-powered approach, we help clients meet regulatory requirements, enhance transparency, and strengthen stakeholder confidence, creating impact across industries and society.
 
 
 
 How You&rsquo;ll Contribute
 
 
 
 As an Audit Manager, you will be in charge of an iconic client portfolio and you will be responsible for managing the full cycle of your audit assignments. You&rsquo;ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:
 
 
 <ul>
 <li>
 Assisting proactively in the management of a portfolio of client, where you will be responsible for the day-to-day management client liaison and technical issues management.
 </li>
 <li>
 Being responsible for business development activities to help identify and research opportunities on new/existing clients along with building and maintaining strong relationships with clients.
 </li>
 <li>
 Developing strategies to solve complex technical challenges and contribute to the development of your own and your team&rsquo;s technical acumen.
 </li>
 <li>
 Assisting in the management and delivering of large projects, ensuring that key deadlines are met.
 </li>
 <li>
 Acting in charge of designing the audit strategy and managing the audit execution in alignment with the engagement leader guidance. You will advise clients on financial reporting and regulatory developments, as well as staying up to date with the regulatory changes by attending internal and external seminars.
 </li>
 <li>
 Managing client relations with senior management, including delivering presentations to the board of directors and audit committees.
 </li>
 <li>
 Ensuring you are adhering to compliance with the risk, quality and independence matters.
 </li>
 <li>
 Keeping up to date with local and national business and economic issues.
 </li>
 <li>
 Being responsible for the coaching, mentoring and development of team members reporting to you while caring about their well-being.
 </li>
 <li>
 Encouraging involvement in digital initiatives and the use of audit transformation technologies, as well as the use of alternative delivery models, in order to ensure compliance with our firm's vision and ensure a more robust audit.
 </li>
 <li>
 Taking part of the recruitment process for interviewing and selecting the most competent candidates as per PwC hiring standards.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 You are ambitious and get use of opportunities to grow and develop. In addition, you recognise yourself in the following characteristics:
 
 
 <ul>
 <li>
 A degree in accounting, finance or other related academic major.
 </li>
 <li>
 Minimum of 6-8 years of professional experience in external financial audit in one of the big 4.
 </li>
 <li>
 Completed a recognised professional qualifications such as ACCA, CA, ACA, CPA.
 </li>
 <li>
 Experience in auditing diverse range of industries.
 </li>
 <li>
 Excellent communication, presentation, and interpersonal skills that allow you to thrive in a team environment.
 </li>
 <li>
 Bilingual proficiency in Arabic and English (oral and written) is a plus.
 </li>
 <li>
 Strong project management skills and experience managing an audit from planning to completion.
 </li>
 <li>
 Confidence in challenging yourself and others to complete high quality testing and documentation.
 </li>
 <li>
 Ability to establish and nurture positive relationships across all levels - both internally and externally.
 </li>
 <li>
 Driving innovative thinking and supports others through change and uncertainty to overcome hurdles.
 </li>
 <li>
 Experience encouraging a team environment that promotes collaboration and constructive challenge and has demonstrated the ability to act quickly to resolve team issues and questions.
 </li>
 <li>
 Taking pride in your work and in the Audit profession, showing resilience and demonstrating dedication to self-development including being agile and innovative in the digital world.
 </li>
 <li>
 Promoting and encouraging others to value difference when working in diverse teams.
 </li>
 <li>
 Knowledge in any Audit technologies, and experience using Data Analytics tools is a plus.
 
 
 </li>
 </ul>
 
 How You&rsquo;ll Make a Difference
 
 
 
 At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.
 
 
 
 Why You&rsquo;ll Love Working at PwC
 
 
 
 At PwC Middle East, you&rsquo;ll find more than just a job - you&rsquo;ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You&rsquo;ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.
</div>

Assurance - External Audit Manager (Non Financial Services) - Qatar Office

Lesha Bank

Lesha Bank is a Investment and private banking institution in Qatar.An Operations Reporting &amp; Quality Assurance Officer is a mid-level professional responsible for monitoring operational performance, preparing reports, ensuring compliance with quality standards, and identifying opportunities for process improvement.Job Description<ul><li>Prepare daily, weekly, and monthly operational reports</li><li>Collect, analyze, and validate operational data</li><li>Monitor Key Performance Indicators (KPIs) and service metrics</li><li>Conduct quality assurance audits and compliance checks</li><li>Identify process gaps and recommend improvements</li><li>Track service quality and customer satisfaction metrics</li><li>Ensure adherence to company policies and standard operating procedures (SOPs)</li><li>Investigate operational issues and document findings</li><li>Coordinate with different departments to improve efficiency</li><li>Maintain records, dashboards, and performance reports</li><li>Support management with data-driven insights and recommendations</li><li>Assist in implementing quality improvement initiatives</li></ul>Pay: From QAR22,000.00 per monthWork Location: In person

Operations Reporting & Quality Assurance Officer

Westin Hotels & Resorts

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26066522
 
 
 
 Job Category
 
 Human Resources
 
 
 
 Location
 
 Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization&rsquo;s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. The role will be reporting to the Director of Human Resources with a dotted reporting line to the General Manager.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 Bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer with proven experience in executing Marriott training programs along with total quality management.
 
 
 
 CORE WORK ACTIVITIES
 
 
 
 
 Administering Employee Training Programs
 
 
 
 <ul>
 <li>
 Promotes and informs employees about all training programs.
 </li>
 <li>
 Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
 </li>
 <li>
 Helps employees identify specific behaviors that will contribute to service excellence.
 </li>
 <li>
 Ensures employees receive on-going training to understand guest expectations.
 </li>
 <li>
 Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
 </li>
 <li>
 Meets with training cadre on a regular basis to support training efforts.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals and/or managers.
 
 
 </li>
 </ul>
 
 Evaluating Training Programs Effectiveness
 
 
 
 <ul>
 <li>
 Monitors enrollment and attendance at training classes.
 </li>
 <li>
 Meets regularly with participants to assess progress and address concerns.
 </li>
 <li>
 Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
 </li>
 <li>
 Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
 </li>
 <li>
 Measures transfer of learning from training courses to the operation.
 </li>
 <li>
 Ensures adult learning principles are incorporated into training programs.
 
 
 </li>
 </ul>
 
 Developing Training Program Plans and Budgets
 
 
 
 <ul>
 <li>
 Ensures all training and development activities (department specific and general property training) are strategically linked to the organization&rsquo;s mission and vision.
 </li>
 <li>
 Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
 </li>
 <li>
 Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
 </li>
 <li>
 Aligns current training and development programs to effectively impact key business indicators.
 </li>
 <li>
 Establishes guidelines so employees understand expectations and parameters.
 </li>
 <li>
 Develops specific training to improve service performance.
 </li>
 <li>
 Drives brand values and philosophy in all training and development activities.
 </li>
 <li>
 Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
 
 
 </li>
 </ul>
 
 Managing Training Budgets
 
 
 
 <ul>
 <li>
 Participates in the development of the Training budget as required.
 </li>
 <li>
 Manages budget in alignment with Human Resources and property financial goals.
 </li>
 <li>
 Manages department controllable expenses to achieve or exceed budgeted goals.
 </li>
 <li>
 Utilizes P-card if appropriate to control and monitor departmental expenditures.
 
 
 </li>
 </ul>
 
 Quality Assurance:
 
 
 
 <ul>
 <li>
 Take full ownership of the hotel&rsquo;s Quality Assurance (QA) framework, ensuring consistent compliance with Marriott brand standards and operating procedures across all departments.
 </li>
 <li>
 Lead and coordinate Marriott Brand Standard Audits (BSA), internal audits, and third-party inspections; track findings, drive corrective actions, and ensure timely closure.
 </li>
 <li>
 Develop, implement, and monitor quality improvement plans to enhance guest satisfaction, service consistency, and operational excellence.
 </li>
 <li>
 Act as the subject matter expert on brand standards, ensuring departments are trained, aligned, and audit-ready at all times.
 </li>
 <li>
 Analyze guest feedback (e.g., Guest Voice, Medallia, reviews) and operational data to identify trends, gaps, and opportunities for service enhancement.
 </li>
 <li>
 Partner with department heads to embed quality culture, accountability, and continuous improvement practices at all levels.
 </li>
 <li>
 Oversee policy and SOP compliance, ensuring all procedures are updated, communicated, and adhered to in line with Marriott guidelines.
 </li>
 <li>
 Conduct regular quality walkthroughs and spot checks across guest areas, back-of-house, and service touchpoints.
 </li>
 <li>
 Drive training and awareness programs for associates on quality standards, audit readiness, and guest experience excellence.
 </li>
 <li>
 Prepare and present quality performance reports to leadership, including audit scores, action plans, and improvement initiatives.
 </li>
 <li>
 Ensure readiness for external inspections, where applicable, maintaining high service and facility standards.
 </li>
 <li>
 Foster a guest-centric culture, ensuring issues are proactively addressed and service recovery standards are consistently applied.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Training & Quality Manager

Marriott International

<div>Additional Information 
Job Number26066522 
Job CategoryHuman Resources 
LocationSalwa Road, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization&rsquo;s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. The role will be reporting to the Director of Human Resources with a dotted reporting line to the General Manager. 
CANDIDATE PROFILE 
Education and Experience
Bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer with proven experience in executing Marriott training programs along with total quality management. 
CORE WORK ACTIVITIES 
Administering Employee Training Programs
<ul><li>Promotes and informs employees about all training programs.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Helps employees identify specific behaviors that will contribute to service excellence.</li></ul>
<ul><li>Ensures employees receive on-going training to understand guest expectations.</li></ul>
<ul><li>Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.</li></ul>
<ul><li>Meets with training cadre on a regular basis to support training efforts.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul> 
Evaluating Training Programs Effectiveness
<ul><li>Monitors enrollment and attendance at training classes.</li></ul>
<ul><li>Meets regularly with participants to assess progress and address concerns.</li></ul>
<ul><li>Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Measures transfer of learning from training courses to the operation.</li></ul>
<ul><li>Ensures adult learning principles are incorporated into training programs.</li></ul> 
Developing Training Program Plans and Budgets
<ul><li>Ensures all training and development activities (department specific and general property training) are strategically linked to the organization&rsquo;s mission and vision.</li></ul>
<ul><li>Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.</li></ul>
<ul><li>Makes any necessary adjustments to training methodology and/or re-trains as appropriate.</li></ul>
<ul><li>Aligns current training and development programs to effectively impact key business indicators.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and parameters.</li></ul>
<ul><li>Develops specific training to improve service performance.</li></ul>
<ul><li>Drives brand values and philosophy in all training and development activities.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul> 
Managing Training Budgets
<ul><li>Participates in the development of the Training budget as required.</li></ul>
<ul><li>Manages budget in alignment with Human Resources and property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul>
<ul><li>Utilizes P-card if appropriate to control and monitor departmental expenditures.</li></ul>
Quality Assurance:
<div><ul><li>Take full ownership of the hotel&rsquo;s Quality Assurance (QA) framework, ensuring consistent compliance with Marriott brand standards and operating procedures across all departments.</li>
<li>Lead and coordinate Marriott Brand Standard Audits (BSA), internal audits, and third-party inspections; track findings, drive corrective actions, and ensure timely closure.</li>
<li>Develop, implement, and monitor quality improvement plans to enhance guest satisfaction, service consistency, and operational excellence.</li>
<li>Act as the subject matter expert on brand standards, ensuring departments are trained, aligned, and audit-ready at all times.</li>
<li>Analyze guest feedback (e.g., Guest Voice, Medallia, reviews) and operational data to identify trends, gaps, and opportunities for service enhancement.</li>
<li>Partner with department heads to embed quality culture, accountability, and continuous improvement practices at all levels.</li>
<li>Oversee policy and SOP compliance, ensuring all procedures are updated, communicated, and adhered to in line with Marriott guidelines.</li>
<li>Conduct regular quality walkthroughs and spot checks across guest areas, back-of-house, and service touchpoints.</li>
<li>Drive training and awareness programs for associates on quality standards, audit readiness, and guest experience excellence.</li>
<li>Prepare and present quality performance reports to leadership, including audit scores, action plans, and improvement initiatives.</li>
<li>Ensure readiness for external inspections, where applicable, maintaining high service and facility standards.</li>
<li>Foster a guest-centric culture, ensuring issues are proactively addressed and service recovery standards are consistently applied.</li>
</ul></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</div>
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Worley

<div>
 
 Building on our past. Ready for the future
 
 
 
 Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We&rsquo;re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.
 
 
 
 Responsibilities:-
 
 
 
 <ul>
 <li>
 Leads budgeting and manages project operations to the budget. Controls project staffing levels, organizational structure, and monitors project discipline structures.
 </li>
 <li>
 Ensures project work and team activities meet all health, safety, environmental, and security requirements.
 </li>
 <li>
 To plan, co-ordinate and manage the design, procurement, construction and commissioning of assigned projects, including taking a leadership role in the preparation of proposals.
 </li>
 <li>
 To ensure clear agreement of client objectives and that these are met or exceeded
 </li>
 <li>
 To achieve or better the budgeted gross margin.
 </li>
 <li>
 Effective management of Worley/Client contract, including delivery of the budget gross margin.
 </li>
 <li>
 Manage and monitor project performance on an ongoing basis to identify issues and opportunities early and take pre-emptive action.
 </li>
 <li>
 Effectively manages project interfaces, including use of High Value Engineering centres.
 </li>
 <li>
 Develop resource &amp; financial requirements from the project plan.
 </li>
 <li>
 Manage the design, procurement and construction activities to meet the project schedule.
 </li>
 <li>
 Project Manager ownership of the project schedule.
 </li>
 <li>
 Routine monitoring of the key reports and development of corrective action plans.
 </li>
 <li>
 Monitoring and control of all cost aspects of the project to forecast costs, obtain approvals, identify trends and take action to avoid cost overruns and take advantage of opportunities.
 </li>
 <li>
 Provide clear and focused leadership for the project team to create a vision for project success and a strategy to fit that vision.
 </li>
 <li>
 Assess procurement process throughout the project to ensure goods meet specification, are delivered on time and are within budget.
 </li>
 <li>
 Monitor the Construction Management function to ensure safe delivery of the project within cost and schedule objectives.
 
 
 </li>
 </ul>
 
 Quality Assurance
 
 
 
 <ul>
 <li>
 Responsible for working within the provisions and guidelines of the Quality Assurance systems.
 </li>
 <li>
 Work with project managers/project engineers to ensure all projects are set up and executed in full compliance with all the requirements of the Worley Project Management Process (WPMP) and General Management System (EMS) using consistent approaches, Work Breakdown Structures, work methodologies and reporting systems.
 </li>
 <li>
 Monitors the closure of all identified risks and opportunities.
 
 
 </li>
 </ul>
 
 Safety
 
 
 
 <ul>
 <li>
 Responsible for personal safety safe working practices. Understand and follow OH&amp;S procedures
 </li>
 <li>
 Promoting health, safety and environmental awareness.
 
 
 </li>
 </ul>
 
 Education &ndash; Qualifications, Accreditation, Training
 
 
 
 <ul>
 <li>
 Full-Time Bachelor&rsquo;s Degree in Engineering from an accredited university.
 </li>
 <li>
 Chartered Professional Engineer (CPEng) status or undertaking the same will be an advantage
 
 
 </li>
 </ul>
 
 Industry Specific Experience
 
 
 
 <ul>
 <li>
 Prior experience must include significant project experience and successful project management.
 </li>
 <li>
 Vast relevant experience in a supervisory and/or project management role including technical expertise.
 </li>
 <li>
 Strong experience in Offshore experience on Brownfield projects.
 </li>
 <li>
 Mandatory experience in Pre-FEED and FEED phase
 
 
 </li>
 </ul>
 
 HSE Capability
 
 
 
 <ul>
 <li>
 Maintain HSE focus with the team to ensure OHSE requirements.
 </li>
 <li>
 Demonstrate behavior and business practices commensurate with a culture of world&rsquo;s best health, safety and environmental performance.
 </li>
 <li>
 Demonstrate a visible and active commitment to:
 </li>
 <ul>
 <li>
 personal well-being;
 </li>
 <li>
 healthy and safe workplaces and activities; and
 </li>
 <li>
 continuously improve Worley health, safety and environmental performance.
 </li>
 <li>
 Identify and report work hazards and incidents
 
 </li>
 </ul>
 </ul>
 
 IT Skills
 
 
 
 <ul>
 <li>
 MS Office Suite
 
 
 </li>
 </ul>
 
 People Skills
 
 
 
 <ul>
 <li>
 Able to work in diverse team.
 </li>
 <li>
 Able to make difficult decisions and lead and manage others in changing business conditions.
 </li>
 <li>
 Highly effective people management skills such as leadership, team, interpersonal, coaching, mentoring and supervisory skills. Must be able to build, motivate, develop and manage an effective team.
 </li>
 </ul>
</div>

Senior Project Manager - Offshore

BPO PLUS

<ul><li>Monitor and evaluate recorded and live customer interactions to ensure compliance with healthcare quality standards and organizational policies.</li><li>Assess call quality, accuracy of information provided, professionalism, communication skills, and adherence to established procedures.</li><li>Conduct regular quality audits of calls, emails, chats, and patient service interactions.</li><li>Identify service gaps, process deviations, and areas requiring improvement through detailed quality assessments.</li><li>Prepare quality evaluation reports and provide actionable feedback to call center agents and supervisors.</li><li>Ensure compliance with healthcare regulations, patient confidentiality requirements, and data privacy standards.</li><li>Analyze quality trends and performance metrics to identify recurring issues and recommend corrective actions.</li><li>Support the development and implementation of quality assurance processes, standards, and monitoring tools.</li><li>Collaborate with supervisors and trainers to address performance deficiencies and improve service quality.</li><li>Participate in calibration sessions to maintain consistency and accuracy in quality evaluations.</li><li>Track agent performance against quality benchmarks and key performance indicators (KPIs).</li><li>Conduct root cause analysis of patient complaints, service failures, and quality concerns.</li><li>Recommend process improvements to enhance patient experience, operational efficiency, and service delivery.</li><li>Maintain accurate records of quality assessments, findings, and improvement initiatives.</li><li>Provide coaching support and guidance to agents on communication skills, compliance requirements, and customer service best practices.</li><li>Monitor adherence to call scripts, workflows, appointment scheduling procedures, and healthcare service protocols.</li><li>Assist in developing quality scorecards, evaluation criteria, and performance monitoring frameworks.</li><li>Generate periodic quality reports for management highlighting trends, risks, and improvement opportunities.</li><li>Support internal audits, accreditation requirements, and quality compliance initiatives.</li><li>Ensure timely escalation of critical issues, compliance breaches, and patient safety concerns to relevant stakeholders.</li><li>Participate in training sessions and quality improvement projects to enhance overall call center performance.</li><li>Review customer feedback, satisfaction surveys, and complaint records to identify service improvement opportunities.</li><li>Work closely with operations teams to implement corrective and preventive actions based on quality findings.</li><li>Monitor consistency in patient communication to ensure a professional, empathetic, and patient-centered approach.</li><li>Contribute to continuous improvement initiatives aimed at increasing service quality, patient satisfaction, and operational excellence.</li></ul>Pay: QAR1.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Call Quality Assurance : 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Call Quality Agent - Healthcare Sector

QatarEnergy

<div>
 
 Primary Purpose Of The Job
 
 
 
 Function as a Senior Civil/Structural Engineer for a Power and Desalination Plant project, providing technical assurance over the Contractor&rsquo;s civil and structural design from commencement through completion. The role requires independent technical capability to manage, review, verify and approve all civil and structural engineering deliverables associated with a power generation and desalination facility, including complex onshore and marine infrastructure.
 
 
 The Senior Civil/Structural Engineer shall ensure suitability of civil and structural designs for site development, dynamic equipment foundations, very large prestressed potable water retaining structures, large‑scale drainage and earthworks, switching stations and electrical yards. Detailed design knowledge of the abovementioned facilities is required, including the ability to develop scopes of work and provide technical assurance for engineered elements.
 
 
 
 Required Experience And Skills
 
 
 
 <ul>
 <li>
 Minimum 15 years of relevant post‑graduate experience, of which at least 10 years shall be related to power plant, oil &amp; gas, or other heavy industrial projects.
 </li>
 <li>
 Experience in plant site development, including roads, earthworks, complex drainage systems, utility‑scale power plants, including heavy turbines and generator foundations associated with major industrial facilities.
 </li>
 <li>
 Design experience in large prestressed potable water retaining structures, and large seawater tanks and settlement basins.
 </li>
 <li>
 Design experience in nearshore and marine civil infrastructure, including seawater intake and brine discharge systems, nearshore civil works, and coastal protection infrastructure.
 </li>
 <li>
 Experience developing scope of work for geotechnical and Topographical investigation and interpreting outcome reports.
 </li>
 <li>
 Experience providing technical support during construction phase of mega‑projects, including resolution of complex civil and structural engineering issues during execution.
 </li>
 <li>
 Experience across Concept / Feasibility, FEED, and EPIC phases.
 </li>
 <li>
 Familiarity with US and European civil/structural codes and standards.
 </li>
 <li>
 Strong technical capability, with the ability to resolve complex engineering issues independently and without reliance on third‑party intervention.
 </li>
 <li>
 Proven ability to manage time, cost and quality in engineering projects within a multiple project environment.
 </li>
 <li>
 Excellent communications and presentation skills with fluency in English.
 </li>
 <li>
 Proven experience working in multicultural teams.
 
 
 </li>
 </ul>
 
 Educational Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Civil or Structural Engineering
 </li>
 <li>
 Chartered Engineer / Professional Engineer status or equivalent is preferable.
 </li>
 </ul>
</div>

SR. CIVIL/STRUCTURAL ENGINEER (ONSHORE)

Explore 263+ Quality assurance manager in Doha this June. Find roles across top companies and apply now to boost your career.

263 quality assurance manager jobs In Doha

Assurance - External Audit Manager (Non Financial Services) - Qatar Office

Operations Reporting & Quality Assurance Officer

Training & Quality Manager

Training & Quality Manager

Senior Project Manager - Offshore

Call Quality Agent - Healthcare Sector

SR. CIVIL/STRUCTURAL ENGINEER (ONSHORE)