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account manager (noon ksa)

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area sales manager rawalpindi/islamabad Jobs in Rawalpindi

area sales manager rawalpindi/islamabad

quality assurance manager

Your Cloud Campus

Quality Assurance Manager About us: YC Solutions is a progressive group of companies delivering integrated solutions across online education, Business Process Outsourcing, technology, and real estate. Through leading platforms such as Your Cloud Campus, NSOL, and Cloud REXPO, we support businesses and individuals with innovative, scalable services designed to drive measurable results. Since 2009, we have successfully partnered with thousands of clients primarily in the United States, building a strong reputation for excellence, reliability, and performance.As part of our continued growth, we are seeking ambitious and talented professionals who are ready to make an impact. We offer a professional, growth-oriented environment, exposure to international markets, and meaningful career development opportunities. Join us and become part of a team that values innovation, collaboration, and long-term success.Key ResponsibilitiesQuality Monitoring &amp; Evaluation<ul><li>Review and assess VA performance on administrative tasks, client communication, lead generation, and cold calling.</li><li>Monitor CRM updates, data accuracy, and reporting to ensure compliance with client standards.</li><li>Evaluate social media content, posts, and engagement for quality and branding consistency.</li><li>Identify gaps or errors in VA work and implement corrective measures.</li></ul>Process Improvement &amp; Standardisation<ul><li>Develop and maintain standard operating procedures (SOPs) for all VA activities.</li><li>Recommend process improvements to increase efficiency, accuracy, and client satisfaction.</li><li>Ensure consistent use of tools, templates, and systems across the VA team.</li></ul>Training &amp; Coaching<ul><li>Conduct performance reviews, coaching sessions, and skill development for VAs.</li><li>Provide feedback and guidance to improve client communication, cold calling effectiveness, and task completion.</li><li>Coordinate on-boarding and training programs for new VAs.</li></ul>Reporting &amp; Performance Metrics<ul><li>Track key performance indicators (KPIs) for VAs, including task completion, lead conversion, CRM accuracy, and client feedback.</li><li>Generate reports for management on team performance and areas for improvement.</li><li>Identify trends and recommend data-driven strategies for quality enhancement.</li></ul>Client Satisfaction &amp; Compliance<ul><li>Ensure VA team deliverables meet client expectations and company standards.</li><li>Address client concerns related to VA performance and escalate when necessary.</li><li>Maintain compliance with company policies, confidentiality agreements, and data security protocols.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in any discipline; relevant management or business experience preferred.</li><li>Proven experience in Quality Assurance, team supervision, or operational management.</li><li>Strong knowledge of CRM systems (HubSpot, Salesforce, Zoho CRM, etc.) and administrative workflows.</li><li>Excellent written and verbal communication skills in English.</li><li>Analytical, detail-oriented, and highly organized.</li><li>Ability to train, coach, and mentor team members effectively.</li><li>Experience in monitoring cold calling, lead generation, or client support processes is a plus.</li><li>Proficiency with tools like Canva, Zoom, and project management platforms is desirable.</li></ul>Salary &amp; Benefits<ul><li>Competitive salary and fringe benefits</li><li>Paid time off and wellness programs</li><li>On-the-job training and professional development</li><li>Career advancement and performance-based promotion</li><li>Team-building activities, company trips, and innovative work environment</li></ul>Office Hours<ul><li>09:00 PM to 06:00 AM (Monday to Friday) &ndash; aligned with US client schedules</li></ul>Office Locations<ul><li>Bahria Town Office: Bahria Town Phase-7, Rawalpindi</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you willing to work onsite?</li><li>Are you willing to work in night shift?</li><li>Are you comfortable with the job location? </li><li>What is your current/last drawn salary?</li><li>What is your expected salary?</li><li>Please specify your notice period in days (If any)?</li><li>Can you describe your experience monitoring or evaluating the performance of a team?</li><li>Which CRM systems have you worked with, and how do you ensure data accuracy and consistency?</li><li>How would you identify errors or gaps in a Virtual Assistant&rsquo;s work, and what steps would you take to correct them?</li><li>Have you ever developed or implemented standard operating procedures (SOPs) or quality guidelines? Please give an example.</li><li>How do you provide feedback or coaching to team members to improve their performance without demotivating them?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Quality Assurance Manager: 2 years (Preferred)</li></ul>Work Location: In person

Quality Assurance Manager

Cloud Rexpo Pvt. Ltd.

Quality Assurance Manager About us: YC Solutions is a progressive group of companies delivering integrated solutions across online education, Business Process Outsourcing, technology, and real estate. Through leading platforms such as Your Cloud Campus, NSOL, and Cloud REXPO, we support businesses and individuals with innovative, scalable services designed to drive measurable results. Since 2009, we have successfully partnered with thousands of clients primarily in the United States, building a strong reputation for excellence, reliability, and performance.As part of our continued growth, we are seeking ambitious and talented professionals who are ready to make an impact. We offer a professional, growth-oriented environment, exposure to international markets, and meaningful career development opportunities. Join us and become part of a team that values innovation, collaboration, and long-term success.Key ResponsibilitiesQuality Monitoring &amp; Evaluation<ul><li>Review and assess VA performance on administrative tasks, client communication, lead generation, and cold calling.</li><li>Monitor CRM updates, data accuracy, and reporting to ensure compliance with client standards.</li><li>Evaluate social media content, posts, and engagement for quality and branding consistency.</li><li>Identify gaps or errors in VA work and implement corrective measures.</li></ul>Process Improvement &amp; Standardization<ul><li>Develop and maintain standard operating procedures (SOPs) for all VA activities.</li><li>Recommend process improvements to increase efficiency, accuracy, and client satisfaction.</li><li>Ensure consistent use of tools, templates, and systems across the VA team.</li></ul>Training &amp; Coaching<ul><li>Conduct performance reviews, coaching sessions, and skill development for VAs.</li><li>Provide feedback and guidance to improve client communication, cold calling effectiveness, and task completion.</li><li>Coordinate onboarding and training programs for new VAs.</li></ul>Reporting &amp; Performance Metrics<ul><li>Track key performance indicators (KPIs) for VAs, including task completion, lead conversion, CRM accuracy, and client feedback.</li><li>Generate reports for management on team performance and areas for improvement.</li><li>Identify trends and recommend data-driven strategies for quality enhancement.</li></ul>Client Satisfaction &amp; Compliance<ul><li>Ensure VA team deliverables meet client expectations and company standards.</li><li>Address client concerns related to VA performance and escalate when necessary.</li><li>Maintain compliance with company policies, confidentiality agreements, and data security protocols.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in any discipline; relevant management or business experience preferred.</li><li>Proven experience in Quality Assurance, team supervision, or operational management.</li><li>Strong knowledge of CRM systems (HubSpot, Salesforce, Zoho CRM, etc.) and administrative workflows.</li><li>Excellent written and verbal communication skills in English.</li><li>Analytical, detail-oriented, and highly organized.</li><li>Ability to train, coach, and mentor team members effectively.</li><li>Experience in monitoring cold calling, lead generation, or client support processes is a plus.</li><li>Proficiency with tools like Canva, Zoom, and project management platforms is desirable.</li></ul>Salary &amp; Benefits<ul><li>Competitive salary and fringe benefits</li><li>Paid time off and wellness programs</li><li>On-the-job training and professional development</li><li>Career advancement and performance-based promotion</li><li>Team-building activities, company trips, and innovative work environment</li></ul>Office Hours<ul><li>09:00 PM to 06:00 AM (Monday to Friday) &ndash; aligned with US client schedules</li></ul>Office Location<ul><li>Bahria Town Office: Bahria Town Phase-7, Rawalpindi</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you willing to work onsite?</li><li>Are you willing to work in night shift?</li><li>Are you comfortable with the job location? </li><li>What is your current/last drawn salary?</li><li>What is your expected salary?</li><li>Please specify your notice period in days (If any)?</li><li>Can you describe your experience monitoring or evaluating the performance of a team?</li><li>Which CRM systems have you worked with, and how do you ensure data accuracy and consistency?</li><li>How would you identify errors or gaps in a Virtual Assistant&rsquo;s work, and what steps would you take to correct them?</li><li>Have you ever developed or implemented standard operating procedures (SOPs) or quality guidelines? Please give an example.</li><li>How do you provide feedback or coaching to team members to improve their performance without demotivating them?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Quality Assurance Manager: 1 year (Preferred)</li></ul>Language:<ul><li>English fluently (Preferred)</li></ul>Work Location: In person

Speak Viral

The Call Centre Manager is responsible for overseeing the daily operations of the call center, ensuring high levels of customer satisfaction, operational efficiency, and team performance. This role involves leading supervisors and agents, implementing performance standards, optimizing processes, and driving continuous improvement initiatives to meet organizational goals.Key Responsibilities1. Operational Management<ul><li>Oversee day-to-day call center operations (inbound, outbound, or blended).</li><li>Monitor key performance indicators (KPIs) such as service level, average handling time (AHT), first call resolution (FCR), and customer satisfaction (CSAT).</li><li>Ensure adherence to company policies, procedures, and compliance standards.</li><li>Manage workforce planning, scheduling, and capacity to meet demand.</li></ul>2. Team Leadership &amp; Development<ul><li>Lead, coach, and mentor supervisors and team leaders.</li><li>Set performance targets and conduct regular performance reviews.</li><li>Develop training programs to enhance team skills and service quality.</li><li>Foster a positive, high-performance culture focused on customer experience.</li></ul>3. Customer Experience Management<ul><li>Ensure consistent delivery of exceptional customer service.</li><li>Address escalated customer complaints and complex issues.</li><li>Analyze customer feedback and implement improvement initiatives.</li></ul>4. Performance &amp; Reporting<ul><li>Analyze operational reports and performance data.</li><li>Prepare and present regular reports to senior management.</li><li>Identify trends and recommend process improvements.</li></ul>5. Budget &amp; Resource Management<ul><li>Manage departmental budgets and control operational costs.</li><li>Optimize staffing levels and resource allocation.</li><li>Collaborate with HR on recruitment and retention strategies.</li></ul>6. Technology &amp; Process Improvement<ul><li>Oversee call center systems (CRM, telephony, ticketing systems).</li><li>Recommend and implement new technologies to improve efficiency.</li><li>Drive continuous improvement and quality assurance initiatives.</li></ul>Key Performance Indicators (KPIs)<ul><li>Service Level Agreement (SLA) achievement</li><li>Customer Satisfaction Score (CSAT)</li><li>Net Promoter Score (NPS)</li><li>Average Handling Time (AHT)</li><li>First Call Resolution (FCR)</li><li>Employee engagement and retention rates</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field (preferred).</li><li>5+ years of call center experience, with at least 2 years in a managerial role.</li><li>Strong knowledge of call center metrics, workforce management, and quality assurance processes.</li><li>Proficiency in CRM systems and call center software.</li><li>Excellent leadership, communication, and problem-solving skills.</li></ul>Preferred Skills &amp; Competencies<ul><li>Strong analytical and data-driven decision-making ability.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Conflict resolution and negotiation skills.</li><li>Change management experience.</li><li>Customer-focused mindset with a commitment to service excellence.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Will you be able to work in night shift(7pm to 4am)?</li><li>Will you be able to commute to Bahria Town Phase 7 Rawalpindi?</li></ul>Work Location: In person

Call Centre Manager

biniTelecom

Job description:Job Description: We are looking for an experienced and detail-oriented Quality Assurance (QA) Officer to monitor and evaluate call center interactions to ensure high-quality customer service and compliance with company standards. The ideal candidate will have hands-on experience in call monitoring, performance evaluation, and quality improvement within a fast-paced call center environment.Key Responsibilities:<ul><li>Monitor and evaluate inbound and outbound calls for quality assurance</li><li>Ensure agents comply with company policies, scripts, and procedures</li><li>Provide detailed feedback and coaching to call center agents</li><li>Prepare QA reports and share performance insights with management</li><li>Identify training needs and areas for performance improvement</li><li>Maintain quality standards and support continuous improvement initiatives</li><li>Participate in calibration sessions and quality meetings</li></ul>Requirements:<ul><li>minimum 1 years of experience as a QA in a call center environment</li><li>Strong understanding of call center QA metrics and KPIs</li><li>Excellent listening, analytical, and reporting skills</li><li>Strong communication and interpersonal abilities</li><li>Proficiency in MS Office (Excel, Word, email)</li><li>Ability to work in a fast-paced call center environment</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Professional and supportive call center environment</li><li>Career growth and development opportunities</li><li>Performance-based learning and coaching exposure</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs80,000.00 per monthWork Location: In person

QA Role for Call Center

Lasifa International

Job DescriptionLasifa International is urgently hiring a qualified Quality Surveyor for a well-reputed company in Saudi Arabia. The ideal candidate must have a Bachelor&rsquo;s degree in Engineering, PMP certification, and 2&ndash;5 years of relevant experience in quality management and project environments.This is an excellent overseas opportunity for professionals looking to work on large-scale construction or industrial projects in Saudi Arabia.Requirements<ul><li>Bachelor&rsquo;s Degree in Engineering (Civil / Mechanical / Electrical preferred)</li><li>PMP (Project Management Professional) certification from Project Management Institute</li><li>2&ndash;5 years of experience in quality assurance / quality control</li><li>Strong knowledge of QA/QC procedures and documentation</li><li>Experience in construction or industrial projects preferred</li><li>Ability to prepare quality reports and compliance documents</li><li>Valid passport and medically fit for overseas employment</li></ul>Key Responsibilities<ul><li>Implement and monitor QA/QC procedures</li><li>Conduct site inspections and quality audits</li><li>Ensure compliance with project specifications and standards</li><li>Prepare quality documentation and reports</li><li>Coordinate with project managers and site engineers</li><li>Identify and resolve quality-related issues</li></ul>Salary &amp; Benefits<ul><li>Competitive salary (based on experience and interview)</li><li>Company-provided accommodation</li><li>Medical insurance</li><li>Transportation</li><li>Annual leave as per Saudi labor law</li></ul>Recruitment Process<ul><li>CV screening at Lasifa International (Pakistan office)</li><li>Interview with Saudi employer</li><li>Final selection and visa processing</li></ul>Job Type: Full-timeWork Location: In person

Quality Surveyor

We are seeking an experienced and motivated Call Centre Team Lead to oversee daily operations, support customer service representatives, and drive performance excellence. The ideal candidate will provide leadership, coaching, and operational oversight to ensure high levels of customer satisfaction, productivity, and quality service delivery.Key ResponsibilitiesTeam Leadership &amp; Supervision<ul><li>Lead, mentor, and motivate a team of call centre agents to achieve individual and team targets.</li><li>Conduct regular performance reviews, one-on-one coaching sessions, and team meetings.</li><li>Monitor call quality and provide constructive feedback to improve service standards.</li><li>Manage attendance, scheduling, and shift planning.</li></ul>Performance Management<ul><li>Track KPIs such as Average Handling Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSAT), and Service Level Agreements (SLAs).</li><li>Analyze performance reports and implement action plans to improve outcomes.</li><li>Ensure team adherence to company policies, scripts, and compliance guidelines.</li></ul>Customer Experience &amp; Quality Assurance<ul><li>Handle escalated customer complaints and complex queries.</li><li>Ensure high-quality customer interactions through monitoring and quality audits.</li><li>Identify process improvements to enhance customer satisfaction.</li></ul>Training &amp; Development<ul><li>Support onboarding and training of new hires.</li><li>Identify skill gaps and coordinate training initiatives.</li><li>Foster a culture of continuous improvement and learning.</li></ul>Operational Support<ul><li>Collaborate with other departments (HR, Operations, IT) to ensure smooth call centre functioning.</li><li>Assist in workforce planning and forecasting.</li><li>Prepare regular reports for management review.</li></ul>Qualifications &amp; SkillsEducation &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or related field (preferred).</li><li>3&ndash;5 years of experience in a call centre or customer service environment.</li><li>At least 1&ndash;2 years of supervisory or team leadership experience.</li></ul>Skills &amp; Competencies<ul><li>Strong leadership and team management abilities.</li><li>Excellent communication and interpersonal skills.</li><li>Analytical and problem-solving skills.</li><li>Proficiency in call centre software, CRM systems, and Microsoft Office Suite.</li><li>Ability to work in a fast-paced, target-driven environment.</li><li>Strong conflict resolution and decision-making skills.</li></ul>Job Type: Full-timePay: Rs75,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Will you be able to work in night shift(7pm to 4am)?</li><li>Will you be able to commute to Bahria Town Phase 7 Rawalpindi?</li></ul>Work Location: In person

Call Centre Team Lead

Reamarc.io

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 Content Strategy &amp; Development:
 
 
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 Develop and execute multi-platform content strategies aligned with client goals and marketing objectives.
 
 
 Create content calendars for social media, blog articles, print campaigns, and website updates.
 
 
 Craft compelling copy for brochures, catalogs, press releases, newsletters, and email campaigns.
 
 
 Conduct SEO keyword research for website optimization and blog articles.
 
 
 Produce and edit high-quality ad copy, captions, blog posts, video scripts, and CTAs for various platforms.
 
 
 Maintain brand tone and voice consistency across all mediums.
 
 
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 Social Media Content Creation &amp; Publishing:
 
 
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 Oversee the production of graphics, animations, reels, and videos for social platforms.
 
 
 Ensure posts include trending hashtags, tags, and CTAs optimized for engagement.
 
 
 Collaborate with Paid Media Specialists to create high-converting ads and campaigns.
 
 
 Schedule posts using tools like Meta Business Suite, Buffer, and Hootsuite.
 
 
 Manage real-time or run-time tasks by assigning resources and ensuring rapid delivery.
 
 
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 Website Content Management: Develop and update website copy, landing pages, and blog articles. Optimize web content for SEO and lead generation. Collaborate with designers and developers for new website sections, layouts, or landing pages. Proofread and edit web content for clarity, grammar, and readability. Ensure mobile responsiveness and UI/UX optimization for website content.
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 Print Media Content Development: Create press releases, brochures, flyers, catalogs, and sales materials. Work with graphic designers to ensure visually appealing designs complement the copy. Proofread and ensure grammar, punctuation, and layout accuracy in print materials. Provide content for event promotions, banners, posters, and product packaging.
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 Team Leadership &amp; Workflow Coordination: Supervise and guide the Social Media Coordinator, Graphic Designer, Video Editor, and Writers to meet deadlines. Assign and prioritize tasks, especially for run-time requests from clients. Conduct content reviews and quality assurance checks before approvals. Coordinate with the Web Development and Design teams for web updates. Mentor junior team members to enhance skills and creativity.
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 Content Performance Analysis &amp; Reporting: Track key metrics such as engagement, impressions, leads, and conversions across all platforms. Use tools like Google Analytics, Meta Insights, and SEMrush for performance tracking. Provide weekly and monthly reports with insights and recommendations for optimization. Conduct A/B testing to refine messaging and creative approaches.
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 Client Engagement &amp; Crisis Management: Collaborate with clients to understand objectives, timelines, and feedback. Present strategies, performance reports, and upcoming plans during meetings. Handle content-related crises professionally and escalate major issues to senior management. Ensure all content adheres to legal, ethical, and platform-specific compliance guidelines.
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Content Creator

Explore 126+ Quality assurance manager in Rawalpindi this March. Find roles across top companies and apply now to boost your career.

126 quality assurance manager jobs In Rawalpindi

Quality Assurance Manager

Quality Assurance Manager

Call Centre Manager

QA Role for Call Center

Quality Surveyor

Call Centre Team Lead

Content Creator