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business manager - centrepoint

relationship manager global network banking

HSBC

<div>
 
 Relationship Manager, Global Network Banking - 37288
 
 
 
 We are seeking an ambitious individual to join the Global Network Banking, Bahrain team as a Relationship Manager to support the growing business and achieve divisional targets. The Relationship Management role provides dedicated relationship management to a portfolio of international corporate customers with accountability for sales, service, risk and operational delivery. This role will have internal and external stakeholders. Internal stakeholders may include Sales, Product Development, Risk &amp; Compliance teams.
 
 
 
 In This Role, The Key Responsibilities Will Include
 
 
 
 <ul>
 <li>
 Focus on growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network
 </li>
 <li>
 Drive revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business
 </li>
 <li>
 Effectively manage work and support resources to increase quality and time of client visits opportunities
 </li>
 <li>
 Collaborate with Group colleagues to deliver appropriate needs-based solutions for customers
 </li>
 <li>
 Build a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes
 </li>
 <li>
 Deepen understanding of the client through pro-active credit risk assessments and customer due diligence reviews
 </li>
 <li>
 Confidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk.
 </li>
 <li>
 Ensure adherence to all applicable operational risk HSBC Standards and policies, reporting any breaches in accordance with local procedures
 </li>
 <li>
 Keep abreast of developments, products and offerings from HSBC, competitors and market changes
 </li>
 <li>
 Ensure prompt escalation or sharing of relevant information relating to the client, so that members of the client coverage team can form and maintain a comprehensive understanding of the risks to HSBC by the client
 </li>
 <li>
 Relationship Management role holders will be required to acquire knowledge of a product area and in some geographies may need to hold specific certificates or need membership of a regulatory body.
 </li>
 <li>
 Drive new-to-bank acquisition, which will be a key measure of success
 
 
 </li>
 </ul>
 
 To be successful in the role, you should meet the following requirements:
 
 
 
 <ul>
 <li>
 Strong experience in banking experience as a Relationship Manager or Associate Relationship Manager managing/supporting international subsidiaries or MNCs. Experience in Bahrain market is preferred.
 </li>
 <li>
 Strong credit and financial analytical skills
 </li>
 <li>
 Comprehensive knowledge of economic trends and regulatory environment
 </li>
 <li>
 Knowledge of key international corridors driving growth, as well as focus sectors.
 </li>
 <li>
 Strong organizational, analytical, negotiation, communication, teamwork and influencing skills
 </li>
 <li>
 Extensive knowledge and proven sales success with the Bank&rsquo;s products and services, or equivalent
 </li>
 <li>
 In-depth knowledge of regulations impacting the business and the lending and credit approval process
 </li>
 <li>
 Strong understanding of Investment Banking products, with the ability to identify opportunities.
 </li>
 </ul>
</div>

Relationship Manager - Global Network Banking

<div>Relationship Manager, Global Network Banking - 37288
We are seeking an ambitious individual to join the Global Network Banking, Bahrain team as a Relationship Manager to support the growing business and achieve divisional targets. The Relationship Management role provides dedicated relationship management to a portfolio of international corporate customers with accountability for sales, service, risk and operational delivery. This role will have internal and external stakeholders. Internal stakeholders may include Sales, Product Development, Risk &amp; Compliance teams.
In this role, the key responsibilities will include:<ul><li>
Focus on growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network</li><li>
Drive revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business
</li><li>Effectively manage work and support resources to increase quality and time of client visits opportunities</li><li>
Collaborate with Group colleagues to deliver appropriate needs-based solutions for customers
</li><li>Build a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes
</li><li>Deepen understanding of the client through pro-active credit risk assessments and customer due diligence reviews
</li><li>Confidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk.</li><li>
Ensure adherence to all applicable operational risk HSBC Standards and policies, reporting any breaches in accordance with local procedures</li><li>
Keep abreast of developments, products and offerings from HSBC, competitors and market changes</li><li>
Ensure prompt escalation or sharing of relevant information relating to the client, so that members of the client coverage team can form and maintain a comprehensive understanding of the risks to HSBC by the client
</li><li>Relationship Management role holders will be required to acquire knowledge of a product area and in some geographies may need to hold specific certificates or need membership of a regulatory body.</li><li>
Drive new-to-bank acquisition, which will be a key measure of success</li></ul><div></div><div> 
To be successful in the role, you should meet the following requirements:</div> 
<div></div><ul><li>
Strong experience in banking experience as a Relationship Manager or Associate Relationship Manager managing/supporting international subsidiaries or MNCs. Experience in Bahrain market is preferred.
</li><li>Strong credit and financial analytical skills</li><li>
Comprehensive knowledge of economic trends and regulatory environment</li><li>
Knowledge of key international corridors driving growth, as well as focus sectors.
</li><li>Strong organizational, analytical, negotiation, communication, teamwork and influencing skills</li><li>
Extensive knowledge and proven sales success with the Bank&rsquo;s products and services, or equivalent</li><li>
In-depth knowledge of regulations impacting the business and the lending and credit approval process</li><li>
Strong understanding of Investment Banking products, with the ability to identify opportunities.</li></ul></div>

RTC1 Recruitment Services

<div>
 
 
 Position Title:
 
 Assistant Relationship Manager
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Salary BHD:
 
 up to 1,130 inclusive depending on experience and qualifications
 
 
 
 Job Location:
 
 Seef, Bahrain
 
 
 
 
 
 
 About the Client:
 
 
 
 One of the leading global institutions with strong regional presence across the UAE, Bahrain, and Sudan, known for driving innovation in Islamic and corporate banking.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Assist RM in acquiring new-to-bank clients and managing existing portfolios to achieve liability, CASA, deposit, and cross-sell (FX, Trade) targets in line with business objectives.
 </li>
 <li>
 Conduct client visits, prepare call reports, support account planning with product partners, resolve queries, and ensure high customer satisfaction.
 </li>
 <li>
 Maintain updated KYC, OMNI, and PEP records; ensure proper file management; adhere to AML, internal audit, and Central Bank guidelines.
 </li>
 <li>
 Prepare official memos, requests, coordinate with internal departments, uphold confidentiality and Code of Conduct, and support team projects or act as backup when required.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Economics, or related field; MBA/CA/CMA or Financial Certification preferred.
 </li>
 <li>
 Minimum 3 years of proven experience in the same role and field
 </li>
 <li>
 Strong understanding of liabilities, Trade, Treasury products, banking operations, Islamic banking standards, accounting principles, and market/business environment.
 </li>
 <li>
 Good knowledge of AML/Compliance, CBUAE regulations, and identifying suspicious transactions.
 </li>
 </ul>
 
 
 How to Apply:
 
 
 
 Send your CV in word format to:
 
 FINANCEJOBS2020 AT GMAIL DOT COM
 
 and use &ldquo;
 
 Assistant Relationship Manager
 
 &rdquo; as email subject
 
</div>

Assistant Relationship Manager

Talents Nation

The Role
 Position Title: Head of Corporate Banking Employment Type: Full Time Benefits: Competitive family benefits Job Location: Seef, Bahrain About the Client: One of the leading global institutions with strong regional presence across the UAE, Bahrain, and Sudan, known for driving innovation in Islamic and corporate banking. Job Description: • Develop and execute corporate banking strategy, driving business growth, profitability, and portfolio expansion. • Lead client relationship management and business development, providing tailored financial solutions. • Oversee credit assessment, risk management, regulatory compliance, and cross?functional collaboration. • Manage and mentor the corporate banking team, reporting performance, market trends, and strategic initiatives to senior leadership.
 
Requirements
 <ul>
<li>Master’s degree in Finance, Business Administration, Economics, or related field. • Minimum of 15+ years in banking, with at least 10 years in corporate banking or senior leadership role within the Southern African market. • Proven track record in corporate finance, portfolio management, and business development with a strong understanding of credit risk, lending products, and regulatory compliance. • Exceptional leadership, strategic thinking, stakeholder management skills, excellent communication, negotiation, and relationship-building abilities.</li>
</ul>
About the company
 The Talents Nation is a trusted global talent partner helping companies find and hire skilled professionals worldwide. We connect businesses with carefully screened talent to ensure quality, reliability, and long-term success. With a strong market presence and a people-first approach, we make hiring straightforward, dependable, and results-driven.

Head of Corporate Banking

Citi

<div>
 
 You are the brains behind our work &hellip;
 
 
 
 At Citi, we do not just adapt to change &ndash; we drive it. Our Full Time Technology Analyst Program is where forward thinking talents meet unparalleled opportunities. This is your chance to innovate, influence, and make an impact in the most global financial institution!
 
 
 Citi Technology partners to ensure that Citi&rsquo;s platforms can &ldquo;Be the Best&rdquo; for clients globally, with a diverse and ethical workforce that applies innovation and automation to deliver a world class client experience and strengthen our reputation. We have over 30,000 technologists globally who are dedicated to serving our clients&rsquo; needs across the firm. By utilising a broad range of technologies, we are at the forefront of innovation. We seek to drive our systems and processes towards scalable, low-latency, high frequency enterprise systems to support Citi&rsquo;s strategic priorities.
 
 
 
 We provide you with the knowledge and skills you need to succeed&hellip;
 
 
 
 We are committed to teaching you the ropes. The Analyst Program starts in
 
 September
 
 with an in-depth education on the Analyst role&rsquo;s fundamentals and the nuances of Citi&rsquo;s culture. The programme also includes on-the-desk training, an informative speaker series, and networking opportunities.
 
 
 
 Your time here will look something like this...
 
 
 
 You will work in an agile software development environment, developing quality and scalable software solutions using leading-edge technologies. Based on business requirements, you will develop code consistent with quality standards and offer support during testing cycles and post-production deployment. To ensure defect-free programming, you will use the appropriate tools to test and debug code and participate in the review of peer coding. You have additional support, too. You join with a cohort of other new hires and go through training together to learn about our company, our tools and processes, and the technical skills you will need to succeed.
 
 
 While technologies can vary slightly from team to team, some developers will have exposure within the following categories:
 
 
 <ul>
 <li>
 Microservices Developer: Java, Spring Framework, Pivotal Cloud Foundry
 </li>
 <li>
 iOS: Swift, Xcode, MVC Architecture
 </li>
 <li>
 Android: Java, Android Studio, JavaScript, CSS, AJAX, Java Web Services
 </li>
 <li>
 Generative AI tools: Github, Co-Pilot for code generation, for automated code reviews, etc.
 </li>
 <li>
 Web: Angular (latest version), Eclipse, Java, JSP, TypeScript, HTML, JavaScript, CSS, AJAX
 
 
 </li>
 </ul>
 While other developers will be exposed to the following:
 
 
 <ul>
 <li>
 Data Analytics tools such as Splunk, Tableau, and Adobe Analytics to track adoption of customer journeys and derive business value of delivered product.
 </li>
 <li>
 Cloud adoption strategy with Citi APis getting deployed in diverse cloud providers such as AWS etc.
 </li>
 <li>
 Engineering Excellence practices: Minimum Development Standards and Minimum Operational standards set and followed at CITI.
 </li>
 <li>
 Understand latest design and software architecture patterns and frameworks: Microservices, APIs, Spring Core/MVC/Boot/Cloud, REST and so on.
 </li>
 <li>
 CI/CD with exposure to various software development tools like: JIRA, Zephry, BitBucket, TeamCity, uDeploy, Artifactory, Openshift(ECS/Docker)
 </li>
 <li>
 Event streaming/messaging systems using KAFKA, Solace, and Aeron or similar technology.
 </li>
 <li>
 Exposure to Containers using Docker/Kubernetes.
 
 
 </li>
 </ul>
 No matter your team placement, as a member in our programme, you can expect:
 
 
 <ul>
 <li>
 Global Exposure: Work in globally scoped projects with cross-functional teams and gain insights into how technology drives the financial sector worldwide.
 </li>
 <li>
 Continuous Learning: Benefit from structured learning, networking, mentoring, and development programs that are designed to sharpen your technical prowess, enhance your business insight, and cultivate your leadership skills.
 </li>
 <li>
 Real Impact: Contribute to real-world projects that shape the future of banking, from developing next-gen digital banking solutions to enhancing our cybersecurity defenses and driving data-powered innovations.
 
 
 </li>
 </ul>
 
 We want to hear from you if...
 
 
 
 We are in the hunt for trailblazers with a passion for technology and drive to make a difference.
 
 
 To join this elite programme, you should:
 
 
 <ul>
 <li>
 Be graduating between Dec 2025 and May 2026.
 </li>
 <li>
 Pursuing Bachelor&rsquo;s degree in Computer Science, Computer Engineering, Information Technology, Management Information Systems, or other tech related degree.
 </li>
 <li>
 Be a problem solver who thrives on innovation and enjoys tackling challenges head-on.
 </li>
 <li>
 Possess a global outlook and willingness to collaborate across cultures and time zones.
 </li>
 <li>
 Have excellent communication skills, project management, leadership, attention to detail, and the ability to work well within diverse teams.
 </li>
 <li>
 Have ability to pass technical interviews consisting of basic algorithmic programming exercises.
 </li>
 <li>
 Be collaborative and adaptable, with excellent communication skills. Prior experience working in agile teams is desirable.
 
 
 </li>
 </ul>
 
 Who We Think Will Be a Great Fit...
 
 
 
 A dedication to learning and a true passion for business are vital. As industries all over the globe continue to restructure and grow, we are hiring professionals who have a global perspective on the future of banking and want to make an impact on the corporate level. We value diversity and so do you. This program is ideal for those who:
 
 
 <ul>
 <li>
 Are ambitious, with relentless drive to succeed in a fast-paced, dynamic environment.
 </li>
 <li>
 Are curious about how technology can revolutionise finance and are eager to be at the forefront of this transformation.
 </li>
 <li>
 Want to grow into a future tech leader, with a passion for both technology and its application in the global financial industry.
 
 
 </li>
 </ul>
 Applications will be reviewed on a rolling basis and therefore encourage you to apply as soon as possible.
 
 
 ------------------------------------------------------
 
 
 
 Job Family Group:
 
 
 
 Management Development Programs
 
 
 ------------------------------------------------------
 
 
 
 Job Family:
 
 
 
 Undergraduate
 
 
 ------------------------------------------------------
 
 
 
 Time Type:
 
 
 
 Full time
 
 
 ------------------------------------------------------
 
 
 
 Most Relevant Skills
 
 
 
 Please see the requirements listed above.
 
 
 ------------------------------------------------------
 
 
 
 Other Relevant Skills
 
 
 
 For complementary skills, please see above and/or contact the recruiter.
 
 
 ------------------------------------------------------
 
 
 
 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
 
 
 
 
 If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
 
 
 Accessibility at Citi.
 
 
 
 
 View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.
 
</div>

Technology - Application Development, Full Time Analyst, Seef - Bahrain 2026

International Turnkey Systems - ITS

<div>
 
 For a well-known Islamic Bank in Bahrain, we are seeking an experienced
 
 Developer &ndash; OPICS
 
 . This role requires expert-level knowledge of OPICS and strong technical skills in SQL and .NET/C#. The ideal candidate will have extensive experience in banking and treasury systems, with a proven track record of implementing and maintaining OPICS installations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Maintain and troubleshoot OPICS Online and EOD batch tasks.
 </li>
 <li>
 Support business teams in maintaining static data across branch-specific and global OPICS screens.
 </li>
 <li>
 Capture and analyze error logs to resolve UI issues in daily BAU tasks.
 </li>
 <li>
 Document solution designs for new business requirements.
 </li>
 <li>
 Recreate business issues in UAT and coordinate with Finastra for resolution.
 </li>
 <li>
 Troubleshoot using key OPICS database tables across modules.
 </li>
 <li>
 Train users on new modules and features.
 </li>
 <li>
 Test and implement OPICS workarounds recommended by Finastra.
 </li>
 <li>
 Work with key screens/tables for DL, FX, FI, Repo, Swap, OTC, Caps &amp; Floor.
 </li>
 <li>
 Handle Islamic Banking workflows (Sukuk, Wakala, Tawarruq, Murabaha).
 </li>
 <li>
 Generate and release text/swift confirmations and payments.
 </li>
 <li>
 Manage OPICS accounting events and associated setups.
 </li>
 <li>
 Conduct functional testing for OPICS upgrades and support UAT.
 </li>
 <li>
 Troubleshoot interface mechanisms (TCP/IP, SFTP, MQ).
 </li>
 <li>
 Create custom OPICS GRSS reports for business needs.
 </li>
 <li>
 Support upstream/downstream data issues with systems such as Equation, OPICS Risk, SWIFT Alliance, Reuters/Bloomberg, EDW.
 </li>
 </ul>
 
 
 
 
 Required Qualifications
 
 <ul>
 <li>
 
 Education
 
 : Bachelor&rsquo;s Degree in Computer Science (BE Computer Science and Engineering).
 </li>
 <li>
 
 Experience
 
 : 7&ndash;10 years overall, with 5+ years as a developer for Treasury products.
 </li>
 <li>
 Extensive experience with OPICS 4.9.x.
 </li>
 <li>
 Proven track record of OPICS implementation and maintenance.
 </li>
 <li>
 Detailed knowledge of Treasury/Capital market products.
 </li>
 <li>
 Strong SQL expertise (queries, reporting, database).
 </li>
 <li>
 Understanding of .NET/C# architecture.
 </li>
 <li>
 Knowledge of upstream/downstream workflows with Treasury applications.
 </li>
 <li>
 Experience with OPICS or similar Finastra products.
 </li>
 </ul>
 
 
</div>

OPICS Developer

GIG Gulf

<div>
 
 
 Who we are
 
 
 
 GIG Gulf is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 13 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 3.83 billion and $69 million net profit for the year 2023. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.
 
 
 
 
 
 GIG Gulf is an &lsquo;A&rsquo; rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.
 
 
 
 
 
 GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region&rsquo;s digital insurer of reference, committed to running our operations in a responsible, sustainable way.
 
 
 
 
 
 
 Job purpose:
 
 
 
 The IT Service Desk Agent will be working as part of a team that is responsible for 1st line IT support for GIG Gulf staff. The role is based in GIG Gulf office in Bahrain Bay.
 
 
 The team works on answering, attending and resolving all the L1.5 issues addressed to the IT Service Desk and escalates the rest to the appropriate teams in other levels as per standard procedures and agreements.
 
 
 The agent will be troubleshooting basic end-user issues on various software applications, hardware, network and telecommunications systems and provide basic to advanced desktop support.
 
 
 The role requires excellent customer service, communication (written + verbal), and analytical skills.
 
 
 
 
 
 
 IT Service Desk Agent (Level 1.5) role summarized in 3 points:
 
 
 
 
 
 
 1)Customer Service and Communication: Strong customer service and communication skills (written + verbal) to interact with users, explain technical concepts, actively listen, and provide timely and professional support.
 
 
 2) Technical Proficiency: Strong foundation in operating systems, hardware, software applications, and network basics with the ability to diagnose and troubleshoot technical issues.
 
 
 3) Problem-solving and Analytical Skills: Effective problem-solving, analysis of issues reported by users, identification of root causes, and implementation of appropriate solutions.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Service Desk End-User Support
 
 
 <ul>
 <li>
 Manage end-user issues raised to Service Desk (Level 1.5) through tickets and calls received through IVR
 </li>
 <li>
 Handle incoming calls from end-users in a professional manner and within the defined service levels and ensure achievement of KPI&rsquo;s
 </li>
 <li>
 Ensure proper and timely communication to the end-user on every ticket through the Service Desk tool and phone
 </li>
 <li>
 Ensure all work conducted is being logged and managed within tickets raised by or on behalf of business users
 </li>
 <li>
 Provide high-quality resolutions of assigned tickets and managing the expectations of the users
 </li>
 <li>
 Ensure to resolve and close all end-user tickets within the defined Service Level Agreement (SLA) targets
 </li>
 <li>
 Escalate tickets that are beyond the scope of Service Desk to other teams in 2nd level (Applications team and Field Support team) and 3rd level (Infrastructure and Production teams)
 </li>
 </ul>
 
 
 
 
 
 Operational &amp; Technical Responsibilities:
 
 
 
 
 Communication
 
 
 <ul>
 <li>
 Act as the 1st point of contact for all IT related issues or requests
 </li>
 <li>
 Build a strong trust relationship with business users across the region
 </li>
 <li>
 Build strong collaboration with level 2 and 3 IT teams
 </li>
 <li>
 Create and update documentation for end-users when needed for known issues/requests
 </li>
 </ul>
 
 
 IT Support
 
 
 <ul>
 <li>
 Create and modify user accounts for Active Directory and all applications
 </li>
 <li>
 Install end-user software (licensing validity and availability checks)
 </li>
 <li>
 Deployment of new applications (and/or upgrades) and follow-up
 </li>
 <li>
 Troubleshoot software application issues to resolve basic known ones and escalate complex ones to 2nd level, 3rd level and vendor
 </li>
 <li>
 Manage applications permissions changes for end-users
 </li>
 <li>
 Create mailboxes/shared mailboxes / DL and troubleshoot email issues (Exchange Online/Office365)
 </li>
 <li>
 Troubleshooting of printer issues
 </li>
 <li>
 Call center system support
 </li>
 <li>
 Mobile management enrollment and activation
 </li>
 <li>
 Shared folders permissions management
 </li>
 </ul>
 
 
 Security
 
 
 <ul>
 <li>
 Ensure full compliance with the Information Security policy and procedures
 </li>
 <li>
 Review encryption and antivirus definition status and remediate any issues
 </li>
 <li>
 Administrative Privileges management
 </li>
 <li>
 Ensure that all provided laptops have the necessary physical security measures
 </li>
 <li>
 Scan computers for virus infection
 </li>
 <li>
 Provide physical access to staff and visitors as necessary.
 </li>
 </ul>
 
 
 Network and Telecom
 
 
 <ul>
 <li>
 Troubleshoot end-user internet issues
 </li>
 <li>
 Local area network and Ethernet connections support
 </li>
 <li>
 Wireless network access basic support
 </li>
 <li>
 Headset phone and softphone setup for call center staff
 </li>
 <li>
 VPN configuration and troubleshooting
 </li>
 </ul>
 
 
 
 
 
 Essential Requirements:
 
 
 
 
 Communication and Soft Skills
 
 
 <ul>
 <li>
 Excellent communication skills in English, both verbal and written
 </li>
 <li>
 Critical and analytical thinking and creativity &ndash; always challenging the status quo and find better ways to complete tasks
 </li>
 <li>
 Conflict Resolution &ndash; ability to resolve problems and complex situations
 </li>
 <li>
 Active listening and empathy &ndash; ability to listen and understand users to address their needs
 </li>
 <li>
 Team player &ndash; ability to work with a team and influence a positive collaborative culture
 </li>
 <li>
 Ability to prioritize workload appropriately based on the impact on the business
 </li>
 </ul>
 
 
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Good understanding of computers architecture, Microsoft and desktop applications, computer peripherals, operating systems and application software
 </li>
 <li>
 Excellent understanding of Microsoft Windows infrastructure (Windows Server and Windows client)
 </li>
 <li>
 Good understanding of Microsoft Active Directory services , Azure AD, Microsoft M365 Admin portal
 </li>
 <li>
 Excellent knowledge of Microsoft Office products including O365, Teams, Intune
 </li>
 <li>
 Familiarity with network architecture, LAN network protocols and client-server business applications
 </li>
 <li>
 Familiarity with Citrix and remote desktop or any VDI platform
 </li>
 <li>
 Familiarity with Distributed File Sharing
 </li>
 <li>
 Excellent skills in Excel to prepare weekly, monthly, quarterly reports on Quality of Service &amp; Service Desk KPI reports for management submission.
 </li>
 <li>
 Good understanding of ITIL framework or any other service management framework
 </li>
 <li>
 Excellent understanding of IT service management tools and ticketing system
 </li>
 <li>
 Knowledge of using a call center system to manage incoming and outgoing calls with customers (Vocalcom, Cisco UC, Avaya etc.)
 </li>
 <li>
 Knowledge of using remote access tools for remote troubleshooting
 </li>
 <li>
 Ability to systematically troubleshoot complex problems and resolve them or escalate to the right team
 </li>
 <li>
 Proficient in utilizing Microsoft Excel for generating reports related to service desk activities.
 </li>
 <li>
 Skilled in extracting and analyzing service desk data to identify trends, patterns, and performance metrics
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor or Diploma Degree in an IT related field or equivalent hands-on experience
 </li>
 <li>
 5+ years&rsquo; experience in an IT Service Desk role
 </li>
 <li>
 ITIL v3/v4 Foundation Certification
 </li>
 <li>
 MCSA in Windows Server 2012/2016 or MCTS in Windows Server 2008
 </li>
 </ul>
 
 
</div>

IT Service Desk Agent

Explore 192+ Relationship manager global network banking in Bahrain this April. Find roles across top companies and apply now to boost your career.

192 relationship manager global network banking jobs In Bahrain

Relationship Manager - Global Network Banking

Relationship Manager - Global Network Banking

Assistant Relationship Manager

Head of Corporate Banking

Technology - Application Development, Full Time Analyst, Seef - Bahrain 2026

OPICS Developer

IT Service Desk Agent