sales manager

receptionist

operations manager

hr manager

hr coordinator

reservations manager

Raffles

<div>Company Description 
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences 
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.
Raffles the Palm
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 353 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world. 
Job Description 
The Position
The Assistant Reservations Manager supports the Reservations Manager in overseeing all aspects of the hotel&rsquo;s booking operations. This role ensures that reservations are handled efficiently, accurately, and with a high level of customer service, contributing directly to guest satisfaction and revenue optimization.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>
Ensures the daily operations of the Reservations Department run smoothly by managing task checklists and confirming timely completion and review.</li><li>
Spot-checks previous day&rsquo;s reservations and verifies all VIP arrivals to ensure accuracy and readiness.</li><li>
Supports recruitment efforts, facilitates monthly and on-the-job training, and evaluates staff performance to uphold Raffles service standards.</li><li>
Leads training initiatives aimed at fostering professionalism, boosting productivity, and delivering exceptional guest service.</li><li>
Motivates team members through coaching and discipline aligned with hotel guidelines and local laws.</li><li>
Maintains strong relations with departments such as Front Office to coordinate guest needs and enhance service delivery.</li><li>
Works closely with the Groups Department to monitor room blocks, process rooming lists promptly, and adjust allocations as needed.</li><li>
Keeps the Reservations Team updated on all developments within the hotel and company.</li><li>
Assists in supervising Reservations Agents, ensuring tasks such as travel agent commissions, guest inquiries, and pick-ups are handled efficiently.</li><li>
Prepares and submits necessary reports to the Administration Office on a monthly basis.</li><li>
Follows up on lost business opportunities and reports findings to department leaders.</li><li>
Fully knowledgeable in all business segments, rates, promotions, and departmental functions, executing responsibilities with finesse.</li><li>
Adheres strictly to hotel policies concerning fire safety, hygiene, and health regulations.</li><li>
Demonstrates thorough understanding and compliance with the Hotel Employee Handbook.</li><li>
Takes ownership of any other duties delegated by management to support hotel operations and enhance guest satisfaction.</li><li>
Performs any other duties as assigned to him/her by management.</li></ul> 
Qualifications 
<ul><li>
Degree/Diploma in Training and Development or Hotel Management</li><li>
Working knowledge of Opera, Microsoft Office</li><li>
Minimum 3 years&rsquo; experience in Hotel or Resort, as Reservations Supervisor.</li><li>
Luxury hotel or resort background preferred</li><li>
Understands the local culture and have worked in the region</li></ul> 

Additional Information 
PERSONAL ATTRIBUTES<ul><li>
Creative Thinker, Calm Under Pressure, Self-Development, Excellent Listening &amp; Verbal Communication</li><li>
Multitasking Proficiency</li><li>
Detail-Oriented</li><li>
Delegation &amp; Workflow Management</li><li>
Ability to meet deadlines consistently</li><li>
Leadership Excellence</li><li>
Strong Interpersonal Communication</li><li>
Customer-Centric Mindset</li><li>
Collaborative Team Player</li><li>
Analytical Problem-Solver</li></ul></div>

Assistant Reservations Manager

Oaks Hotels

<div>Job Description 
As Assistant Room Reservation Manager, you will play a key role in driving the performance and efficiency of the Reservations Team. You will ensure full compliance with all SOPs, actively train and coach team members, and consistently monitor their performance to maintain high service standards. You will oversee and enhance all reservations operations, ensuring accuracy in bookings while maximizing revenue opportunities and ensuring the satisfaction of both guests and team members. You will review and monitor daily arrivals, ensuring all guest requests are accurately communicated and actioned. You will support Revenue Management in inventory control, including managing allotments, group blocks, and rate codes across all relevant systems. You will also take ownership of driving upselling initiatives and ensure optimal utilization of all distribution channels, such as IBE, GDS, Tour Operators, Small Luxury Hotels, and Regional and Corporate Sales Offices. This role requires strong leadership, attention to detail, and a commitment to delivering a smooth and efficient reservations experience that contributes to the overall success of the hotel. 
Qualifications 
<ul><li>
College degree in hotel management.</li><li>
3 years experience in hotel reservations and rooms divisions.</li><li>
Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.</li><li>
Understand the dynamics of regional &amp; local market, local competitors and events of the destination.</li></ul> 

Additional Information 
Reporting into Revenue Manager</div>

Assistant Room Reservation Manager

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
As Reservations Agent you will directly support the Reservations Supervisor in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices 
Qualifications 
<ul><li>
Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.</li><li>
Understand the dynamics of regional &amp; local market, local competitors and events of the destination.</li></ul> 

Additional Information 
<ul><li>
Luxury Hotel Experience</li></ul></div>

Reservations Agent (Arabic Speaker)

IHG Hotels & Resorts

<div>InterContinental Residences Dubai Business Bay is seeking a highly organized and service-driven Reservation Manager to lead our hotel reservations operations. Reporting directly to the Cluster Director of Sales &amp; Marketing, you will play a pivotal role in managing all hotel reservation activities, ensuring seamless guest experiences, and maximizing revenue opportunities.

Located in the heart of Dubai&rsquo;s Business Bay, just moments from iconic landmarks such as Dubai Mall and Burj Khalifa, InterContinental Residences Dubai Business Bay offers 176 meticulously designed residences and hotel rooms, combining luxury, comfort, and elegance. As Reservation Manager, you will be the first point of contact for our guests during the booking process, setting the tone for their stay and upholding the high standards of the InterContinental brand.

Your Day-to-Day

Every day is different, but you&rsquo;ll mostly be:
Reservation Management &amp; Guest Experience
<ul><li>Oversee all hotel reservation operations, ensuring accurate bookings, room allocations, and guest preferences are met.</li>
<li>Respond promptly to guest inquiries, special requests, and modifications in a professional and courteous manner.</li>
<li>Provide personalized service to ensure a seamless guest experience from reservation to check-in.</li>
<li>Collaborate with Front Office, Sales, and Revenue Management teams to optimize occupancy and guest satisfaction.</li>
</ul>Operational Excellence
<ul><li>Manage reservation systems (PMS/CRS) efficiently, maintaining accurate records and reporting on booking trends.</li>
<li>Assist in forecasting, analysis, and reporting of reservation data to support revenue and marketing strategies.</li>
<li>Train and mentor reservation staff to ensure consistent service delivery and operational accuracy.</li>
<li>Coordinate with internal departments to ensure smooth execution of group bookings, promotions, and packages.</li>
</ul>Brand &amp; Service Standards
<ul><li>Uphold IHG and Forbes luxury standards in all reservation interactions.</li>
<li>Maintain comprehensive knowledge of hotel facilities, room types, amenities, and special offers to guide guest decisions.</li>
<li>Ensure clear and professional communication with guests and internal teams at all times.</li>
</ul>
What We Need from You
Qualifications &amp; Experience
<ul><li>Proven experience in hotel reservations management within a luxury or five-star environment.</li>
<li>Knowledge of revenue management principles and hotel reservation systems (Opera, PMS, CRS).</li>
<li>Familiarity with Forbes service standards is highly desirable.</li>
<li>Strong organizational, multitasking, and analytical skills in a fast-paced environment.</li>
<li>Excellent communication and interpersonal skills, with a focus on guest satisfaction.</li>
</ul>Preferred
<ul><li>Diploma or certification in hospitality, hotel management, or related field.</li>
<li>Experience in a multi-property/residence-hotel environment is a plus.</li>
<li>Multilingual abilities (Arabic, Russian, French, Mandarin) are advantageous.</li>
</ul>Personal Attributes
<ul><li>Polished, professional, and guest-focused with high emotional intelligence.</li>
<li>Detail-oriented and proactive in resolving guest needs or operational challenges.</li>
<li>Flexible with working hours, including weekends and public holidays.</li>
</ul>
What You Can Expect from Us

We give our people everything they need to succeed &mdash; from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. These include a full uniform, generous room discounts, and world-class training programs.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We foster a culture of trust, support, and acceptance &mdash; always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.

We know that to work well, we need to feel well &ndash; both inside and outside of work. Through our myWellbeing framework, we&rsquo;re committed to supporting wellbeing across your health, lifestyle, and workplace.

So, join us and become part of our ever-growing global family.

Don&rsquo;t quite meet every single requirement but still believe you&rsquo;d be a great fit for the role? We&rsquo;d love to hear from you!
Click Apply and start your journey with us today.
As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;&#65039; brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservation Manager at InterContinental Residences Dubai Business Bay

KERZNER INTERNATIONAL LIMITED

About The Role
<div>
<ul>
<li>Controls restaurant reservations for One&amp;Only One Za abeel</li>
</ul>
</div>
<div>
<ul>
<li>Ensures smooth day-to-day operation of the Restaurant Reservation.</li>
</ul>
</div>
<div>
<ul>
<li>To identify and anticipate guest's needs and requirements.</li>
</ul>
</div>
<div>
<ul>
<li>Provide comprehensive and quality customer care by applying technical knowledge and procedures about restaurants and restaurant reservation when servicing internal and external guest queries</li>
</ul>
</div>
<div>
<ul>
<li>Assist agents in answering overflowing calls with confidence, in a polite and friendly manner which is in accordance with Forbes standards.</li>
</ul>
</div>
<div>
<ul>
<li>Monitoring the agents on the floor to ensure all standards are being adhered to.</li>
</ul>
</div>
<div>
<ul>
<li>To ensure accurate input of restaurant reservation details in Sevenrooms.</li>
</ul>
</div>

Team Leader, Restaurant Reservations

Hilton

<div>
 A Reservations Agent with Waldorf Astoria Hotels and Resorts is responsible for managing guest bookings and inquiries to deliver a seamless and personalized experience to our guests while optimizing occupancy and revenue. This role is central to shaping guest impressions, ensuring accuracy, professionalism, and excellence at every step of the reservation process.
 
 
 
 What Will I Be Doing
 
 
 
 As a Reservations Agent, you will serve as a primary point of contact for guests, utilizing market trends to optimize revenue while ensuring a gracious and seamless booking experience. Your role upholds the highest standards of professionalism, accuracy, and guest service. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Handle all telephone, email, and fax inquiries promptly and courteously, ensuring clarity, accuracy, and adherence to the hotel&rsquo;s service standards at all times.
 </li>
 <li>
 Process individual and group reservations efficiently using the property management system, ensuring detailed records and guest preferences are accurately maintained.
 </li>
 <li>
 Apply strategic understanding of seasonal patterns and historical trends to support occupancy and rate optimization.
 </li>
 <li>
 Execute up-selling techniques and leverage rate strategies to maximize revenue while offering tailored room options to guests.
 </li>
 <li>
 Provide timely and accurate quotations and written confirmations to guests and clients, ensuring a clear and professional communication trail.
 </li>
 <li>
 Identify and qualify new business opportunities, relay potential leads to the Sales team, and respond to incoming sales inquiries in coordination with commercial strategies.
 </li>
 <li>
 Monitor guest satisfaction regarding the booking experience and proactively address any concerns to secure repeat business and long-term relationships.
 </li>
 <li>
 Maintain full knowledge of the hotel&rsquo;s services, room types, facilities, and policies to confidently answer guest queries and provide expert guidance.
 </li>
 <li>
 Guarantee that bookings are correctly secured and applicable charges for no-shows or late cancellations are processed in accordance with policy.
 </li>
 <li>
 Ensure timely and high-quality processing of guest requests and modifications, providing consistent support from the moment of inquiry through to arrival.
 </li>
 <li>
 Collaborate closely with Revenue, Sales, and Front Office teams to ensure accuracy in group blocks, special requests, and VIP bookings.
 </li>
 <li>
 Contribute to a culture of excellence by applying strong customer service skills, relationship-building techniques, and meticulous attention to detail in all reservation tasks.
 </li>
 <li>
 Maintain up-to-date reservation records and generate relevant reporting as requested by leadership.
 
 
 
 </li>
 </ul>
 
 What Are We Looking For
 
 
 
 A Reservations Agent serving Waldorf Astoria Hotels &amp; Resorts is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
 
 
 <ul>
 <li>
 Minimum 2&ndash;3 years of experience in reservations or front office within a luxury hotel or high-end hospitality environment.
 </li>
 <li>
 Proficiency in hotel reservation systems (e.g., Opera, SynXis) and a strong understanding of booking procedures, inventory control, and rate management.
 </li>
 <li>
 High level of IT proficiency and comfort with administrative systems, reporting tools, and digital communication platforms.
 </li>
 <li>
 Excellent organizational skills with a structured and detail-oriented approach to tasks.
 </li>
 <li>
 Outstanding written and verbal communication skills, paired with a confident and courteous telephone manner.
 </li>
 <li>
 A polished and professional appearance, consistently meeting luxury hospitality grooming standards.
 </li>
 <li>
 Demonstrated ability to multitask efficiently and remain calm under pressure in a fast-paced environment.
 </li>
 <li>
 A positive, engaging attitude and a genuine commitment to delivering outstanding customer service.
 </li>
 <li>
 Strong commercial awareness and ability to apply revenue strategies based on seasonal and historical booking trends.
 </li>
 <li>
 Flexibility to work a variety of shifts, including weekends and public holidays, as business needs require.
 </li>
 <li>
 A proactive, guest-focused mindset with a passion for creating seamless and memorable pre-arrival experiences.
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of the hotel property management systems
 </li>
 <li>
 Previous experience in the Reservations function within the luxury hotel sector
 </li>
 <li>
 Proven sales experience within the hotel/leisure sector
 
 
 
 </li>
 </ul>
 
 What Will It Be Like To Work For Hilton
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria The Palm
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Potential Benefits
 
 
 
 Housing, Transport, Additional benefits as per company policy
 
 
 
 Job
 
 
 
 Revenue Management
</div>

Reservations Agent | Waldorf Astoria Dubai Palm Jumeirah

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Jumeira, Dubai is looking for a F&amp;B Reservation Agent to join our F&amp;B Reservations team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
About the job
Based at the Mandarin Oriental Jumeira Dubai within F&amp;B Reservations, the F&amp;B Reservations Agent is responsible for all customer reservations and queries received via telephone or emails for Mandarin Oriental, Jumeira, Dubai outlets. Ensure each booking is entered into the system following Mandarin Oriental data and quality standards.
As F&amp;B Reservations Agent, you will be responsible for the following duties:<ul>
<li>
Complete customer and guest booking requests for Mandarin Oriental, Jumeira using Mandarin Oriental Standards for Data Entry, Email Quality &amp; Call Quality</li>
<li>
Proactively handle customer queries and escalations through telephone and email</li>
<li>
Contribute to revenue objectives through maximising booking conversions</li>
<li>
Where appropriate upsell and promote all restaurants to guests</li>
<li>
Ensure group and event booking requests are completed and handed to team in agreed time scales.</li>
<li>
Keep up to date with information and training required to complete role effectively</li>
<li>
Flexibility to work to demands of the business including rotational shifts</li>
<li>
Maintain the integrity and accuracy of Mandarin Oriental Jumeira restaurants customer data base</li>
<li>
Actively demonstrate and comply with Mandarin Oriental Jumeira IT security and compliance policy</li>
<li>
Any other duties as may reasonably be requested by the management</li>
</ul>
As F&amp;B Reservations Agent, we expect from you:<ul>
<li>
1-2 years&rsquo; experience in high end customer service role and dealing directly with customers face to face or over the phone (essential)</li>
<li>
Communicate effectively with various customer profiles to deliver their expectations (essential)</li>
<li>
Demonstrate good knowledge of Microsoft Office (essential)</li>
<li>
Fluent in English &ndash; spoken and written (essential)</li>
<li>
Team player</li>
<li>
Demonstrates good knowledge of a table management/reservation system.</li>
<li>
Additional languages are desirable (especially Arabic or Russian)</li>
<li>
Experience in F&amp;B industry</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

F&B Reservations Agent

Explore 2131+ Reservations manager in Dubai this November. Find roles across top companies and apply now to boost your career.