sales manager

operations manager

receptionist

hr manager

front desk receptionist

reservations manager

THE STABLES- BAR/RESTAURANT

<ul><li>Handle individual and group reservations efficiently through calls, emails, and online channels.</li><li>Ensure accurate data entry of bookings in the system (PMS/Channel Manager).</li><li>Provide professional and prompt responses to guest inquiries and booking requests.</li><li>Coordinate with Sales, Front Office, and Revenue teams to maximize occupancy and revenue.</li><li>Maintain up-to-date knowledge of room rates, promotions, and hotel services.</li></ul><p><b>Requirements:</b></p><ul><li>Previous experience in Reservations or Front Office within the hospitality industry.</li><li>Knowledge of PMS and online booking systems preferred.</li><li>Excellent communication and customer service skills.</li><li>Detail-oriented, organized, and able to multitask effectively.</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED3,000.00 per month</p>

Reservation Executive

Holiday Best Gulf, Dubai

<p>To handle high-volume outbound calls, convert leads into bookings, and ensure all enquiries and reservations are accurately updated in the system for B2B and B2C customers.</p><p>Key Responsibilities</p><p><b>Telesales &amp; Lead Management</b></p><ul><li>Make <b>outbound calls per day</b> (new leads + follow-ups).</li><li>Handle enquiries from <b>phone, WhatsApp, email, website and social media</b>.</li><li>Qualify leads, explain packages, and convert enquiries into <b>confirmed bookings</b>.</li><li>Maintain professional, friendly and clear communication in <b>English</b> at all times.</li></ul><p><b>Reservations &amp; Ticketing</b></p><ul><li>Coordinate <b>flight, hotel and holiday package reservations</b> with suppliers and internal teams.</li><li>Support ticketing and re-issuance as required (where applicable).</li><li>Prepare and share <b>quotations, itineraries and confirmations</b> with clients.</li></ul><p><b>Customer Service &amp; Follow-Up</b></p><ul><li>Manage basic <b>call centre and chat support</b>, ensuring quick and polite responses.</li><li>Do timely <b>WhatsApp/email follow-ups</b> for pending and hot leads.</li><li>Handle simple complaints or issues and escalate to the manager where needed.</li></ul><p><b>System &amp; Reporting</b></p><ul><li>Update all <b>leads, calls, follow-ups and bookings</b> in the Master Data / CRM <b>on the same day</b>.</li><li>Support daily/weekly <b>sales and lead reports</b> for management.</li><li><b>2&ndash;3 years&rsquo; experience</b> in telesales / call centre / customer service (travel industry preferred).</li><li>Basic knowledge of <b>travel reservations / ticketing</b> is an advantage.</li><li>Good computer skills and fast learner on new systems</li><li>Energetic, positive, and <b>high follow-up discipline</b>.</li></ul><p>Job Types: Full-time, Permanent, Contract</p>

Telesales & Reservation Executive

Gulf Court Hotel Business Bay

<p><b>About Gulf Court Hotel</b></p><p>Nestled in the vibrant heart of Business Bay, Dubai&rsquo;s prestigious commercial and lifestyle district, Gulf Court Hotel offers a blend of contemporary luxury and authentic Arabian hospitality. We pride ourselves on providing exceptional guest experiences, underscored by meticulous attention to detail, warm service, and state-of-the-art amenities. Our strategic location offers easy access to Downtown Dubai, the Dubai Mall, and major business hubs, making us the preferred choice for both business and leisure travelers. At Gulf Court Hotel, we are committed to fostering a dynamic, inclusive, and professional work environment where talent is nurtured and excellence is celebrated.</p><p><b>Position Overview</b></p><p>We are seeking a highly motivated and detail-oriented <b>Reservations Supervisor</b> to lead our Reservations team. The ideal candidate will be responsible for overseeing all reservation activities, maximizing room revenue through strategic inventory management, and ensuring the highest standards of guest service from the initial booking contact. This role requires a proactive leader with a strong understanding of Dubai&rsquo;s hotel market, best practices, and legal compliance requirements.</p><p><b>Key Responsibilities</b></p><p><b>Operational &amp; Guest Service Excellence:</b></p><ul><li>Supervise the daily operations of the Reservations department, ensuring all inquiries (phone, email, online) are handled promptly, professionally, and accurately.</li><li>Manage group bookings, corporate contracts, and FIT reservations, optimizing room allocation and rates.</li><li>Monitor and manage room inventory across all distribution channels (Hotel website, OTAs, GDS) to ensure parity and maximize yield.</li><li>Train, mentor, and motivate the reservations team, fostering a culture of exceptional service and continuous improvement.</li><li>Handle complex guest requests, complaints, and reservation issues, providing effective solutions to ensure guest satisfaction.</li><li>Prepare daily, weekly, and monthly reservation reports and forecasts for management.</li><li>Work closely with the Revenue Manager and Sales Department to implement pricing strategies and promotional offers.</li><li>Analyze booking trends and market demand to provide insights for rate planning.</li><li>Ensure all reservation data is accurately input into the Property Management System (PMS &ndash; Opera ).</li><li>Maintain strict adherence to <b>data protection and privacy </b>regarding guest information confidentiality and secure handling of PCI-DSS data for credit card transactions.</li><li>Ensure all team members are aware of and comply with hotel policies, Dubai's cultural sensitivities, and legal requirements.</li></ul><p><b>Qualifications &amp; Skills Required</b></p><p><b>Experience:</b></p><ul><li>Minimum of 3-4 years of experience in a Reservations role within the hotel industry, with at least 1-2 years in a supervisory capacity.</li><li>Proven experience working in a hotel in Dubai or the UAE is <b>highly preferred</b>.</li><li>In-depth knowledge of Central Reservation Systems (CRS), Global Distribution Systems (GDS &ndash; Amadeus, Sabre, Galileo), and major Online Travel Agencies (OTAs).</li><li>Strong experience with a major Property Management System (PMS), preferably Opera Cloud.</li></ul><p><b>Skills &amp; Competencies:</b></p><ul><li>Exceptional leadership, communication, and interpersonal skills.</li><li>Strong analytical and numerical abilities for reporting and revenue analysis.</li><li>High level of accuracy, attention to detail, and organizational skills.</li><li>Ability to work under pressure in a fast-paced environment.</li><li>Fluency in English (written and spoken). Knowledge of Arabic or additional languages is a significant advantage.</li><li>Proficient in MS Office (Excel, Word, Outlook).</li></ul><p><b>Education:</b></p><ul><li>Diploma or Degree in Hospitality Management, Tourism, or a related field is preferred.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED3,500.00 per month</p>

Reservations Supervisor - Hotel

Intercity Hotel Dubai Jaddaf Waterfront

<p>Hotel reservation agents are <b>responsible for keeping accurate records about customer bookings, payments</b>, and any additional information that hotel staff might need when interacting with a guest. They might also use records to follow up with previous customers to encourage them to book another stay at the hotel.</p><ul><li>Checking reservations daily for compliance to ensure that the minimum response time is Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.</li><li>Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.</li><li>Planning and using efficient organizational skills to run the daily operation.</li><li>Organizing on-the-job and weekly training for all staff.</li><li>To keep reservations staff informed on all changes or developments within the hotel and the company.</li><li>To spot-Check reservations made the previous day and Check all VIP arrivals</li><li>Training, developing, and motivating staff to increase productivity.</li></ul><p>Job Type: Full-time</p><p>Experience:</p><ul><li>Hotel Industry: 1 year (Required)</li></ul>

Reservations Agent

IHG Hotels & Resorts

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>Do you see yourself as a Cluster Reservations Agent as part of InterContinental Hotels Group&reg; at Dubai Festival City?
</p><p>As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;&#65039; brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.</p>
<p>The IHG Hotels at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn &amp; Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.
</p><p><b>A little taste of your day-to-day:</b></p>
<ul><li>Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.</li>
<li>Promote the Hotel&rsquo;s (and IHG DFC generally) products and services.</li>
<li>Maintain a high level of product and service knowledge about all IHG DFC Hotels in your region.</li>
<li>Develop and maintain a regular pattern of sales calls.</li>
<li>Record and process reservations made by phone/fax/email.</li>
<li>Process amendments to reservations such as extensions, early departures, etc.</li>
<li>Record special billing arrangements for groups and conventions.</li>
<li>Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.</li>
<li>Maintain knowledge of special rates/ offers/ promotions.</li>
<li>Monitor reservation levels and inform Managers of current and future occupancy rates.</li>
<li>Prepare reports as requested (eg: to travel agents, business houses, F&amp;B, Daily pick up etc.).</li>
<li>Prepare reservation sales reports.</li>
<li>Monitoring Web-Supplier extranet and matching all the upcoming booking with opera PMS.</li>
<li>Following up on traces on daily basis.</li>
<li>Preparing no show and cancellation on daily basis.</li>
<li>Charging prepaid booking at the time of reservations with secure pay or manual.</li>
<li>Performing on daily basis profile check for upcoming arrivals.</li>
</ul><p><b>What we need from you:</b></p>
<ul><li>Minimum 1 year of front office or reservations experience.</li>
<li>Intermediate knowledge of Microsoft Office.</li>
<li>Advanced in writing and speaking English.</li>
<li>Knowledge of Opera is desirable.</li>
<li>Knowledge of Arabic language desired</li>
<li>Ability to work both independently and within a team environment.</li>
<li>Ability to lead and motivate team members.</li>
</ul><p><b>What you can expect from us:</b></p>
<p>We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including impressive room discounts and some of the best training in the business.</p>
<p>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.</p>
<p>IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.</p>
<p>So, join us, and you&rsquo;ll become part of our ever-growing global family.</p>
</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;&#65039; brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.<p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Cluster Reservations Agent - Reservations - InterContinental Hotels Group® Dubai Festival City

KERZNER INTERNATIONAL LIMITED

<p><strong>About The Role</strong></p>
<div>
<ul>
<li>Controls restaurant reservations for One&amp;Only One Za abeel</li>
</ul>
</div>
<div>
<ul>
<li>Ensures smooth day-to-day operation of the Restaurant Reservation.</li>
</ul>
</div>
<div>
<ul>
<li>To identify and anticipate guest's needs and requirements.</li>
</ul>
</div>
<div>
<ul>
<li>Provide comprehensive and quality customer care by applying technical knowledge and procedures about restaurants and restaurant reservation when servicing internal and external guest queries</li>
</ul>
</div>
<div>
<ul>
<li>Assist agents in answering overflowing calls with confidence, in a polite and friendly manner which is in accordance with Forbes standards.</li>
</ul>
</div>
<div>
<ul>
<li>Monitoring the agents on the floor to ensure all standards are being adhered to.</li>
</ul>
</div>
<div>
<ul>
<li>To ensure accurate input of restaurant reservation details in Sevenrooms.</li>
</ul>
</div>

Team Leader, Restaurant Reservations

The First Group Hospitality

<div>Overview:
<div>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div><br>
<div></div>
Job Description:
<div>
The Cluster Reservations Agent is responsible for managing reservations, inquiries, cancellations, reconversions, and booking extensions in an attentive, courteous, and efficient manner. The role includes accurately quoting available rates, as well as upselling and cross-selling to maximize room revenue in line with our Brand Standards. The agent will also collaborate closely with the Sales Department to secure and maintain business effectively.</div><div></div><ul><li><div><br>
Respond promptly to all incoming calls in an attentive, courteous, and efficient manner, while maintaining excellent call audit scores.</div></li><li><div>
Provide guests with accurate information regarding hotel services, facilities, and hours of operation.</div></li><li><div>
Enter reservations into the system in accordance with standard operating procedures.</div></li><li><div>
Process room reservations with a focus on maximizing room revenue and average rate, consistently applying standard rate-quoting practices.</div></li><li><div>
Upsell room categories and cross-sell hotel amenities and facilities whenever appropriate.</div></li><li><div>
Manage reconversion of cancelled reservations.</div></li><li><div>
Maintain strong communication and collaboration with the Sales Department and Front Office.</div></li><li><div>
Ensure accurate maintenance of files, reports, and reservation records.</div></li><li><div>
Handle all special reservations, including VIP bookings, packages, and discounted rates.</div></li><li><div>
Respond to all email inquiries professionally and within the designated response time.</div></li><li><div>
Post no-show revenue daily, if required by the property.</div></li><li><div>
Communicate rates and availability to wholesalers.</div></li><li><div>
Ensure proper billing instructions are recorded for each reservation to prevent rebates or refunds.</div></li><li><div>
Accurately capture and communicate all guest requirements to relevant departments.</div></li><li><div>
Complete all tasks listed on the daily reservations checklist.</div></li><li><div>
Stay fully informed of hotel promotions and special offers.</div></li><li><div>
Assist in processing travel agent commissions when requested.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
Minimum of 2 years&rsquo; experience in a Reservations Department within a 4- or 5-star property.</div></li><li><div>
Strong proficiency in English, both written and verbal.</div></li><li><div>
Knowledge of additional languages is an advantage.</div></li><li><div>
Degree or Diploma in Training and Development or Hotel Management.</div></li><li><div>
Solid working knowledge of Opera PMS and Microsoft Office applications.</div></li></ul></div>

Cluster Reservations Agent

Explore 1950+ Reservations manager in Dubai this December. Find roles across top companies and apply now to boost your career.