sales manager

operations manager

receptionist

hr coordinator

property manager

reservations manager

Millennium Plaza Downtown Dubai

<div><p>As the Assistant Reservations Manager, you will support the Reservations Manager in overseeing the hotel's reservations department. Your role involves assisting in reservation processes, managing the reservation team, and ensuring efficient booking operations.</p><p><b>
Key Job Responsibilities:</b></p><ul>
<li>
Assist in supervising and leading the reservations team.</li>
<li>Support the implementation of reservation strategies to optimize room revenue.</li>
<li>Monitor and manage room inventory and availability across distribution channels.</li>
<li>Ensure accurate and efficient booking processes for guests and travel partners.</li>
<li>Collaborate with the Reservations Manager, sales, and marketing teams to drive room reservations and revenue.</li>
<li>Utilize reservation management software and tools to manage bookings.</li>
<li>Analyze booking trends, occupancy, and revenue reports to assist in decision-making.</li>
<li>Train and mentor the reservations team in providing excellent customer service.</li>
<li>Address reservation-related inquiries and concerns from guests and travel partners.</li>
<li>Assist in managing group reservations and negotiating group rates when necessary.</li>
<li>Support in preparing and presenting reservation reports and performance metrics.</li>
<li>Participate in budgeting and financial planning related to room revenue.</li>
<li>Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Assistant Reservations Manager

Anantara

<div><b>Company Description</b><p><br>
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.</p><b><br>
Job Description</b><p><br>
As Reservations Agent you will directly support the Reservations Supervisor in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices</p><b><br>
Qualifications</b><br>
<ul><li>
Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.</li><li>
Understand the dynamics of regional &amp; local market, local competitors and events of the destination.</li></ul></div>

Reservations Agent

Onetouch Facility Management

<ul><li>Supervise the daily operations of the Reservations department, ensuring all inquiries (phone, email, online) are handled promptly, professionally, and accurately.</li><li>Manage group bookings, corporate contracts, and FIT reservations, optimizing room allocation and rates.</li><li>Monitor and manage room inventory across all distribution channels (Hotel website, OTAs, GDS) to ensure parity and maximize yield.</li><li>Train, mentor, and motivate the reservations team, fostering a culture of exceptional service and continuous improvement.</li><li>Handle complex guest requests, complaints, and reservation issues, providing effective solutions to ensure guest satisfaction.</li><li>Prepare daily, weekly, and monthly reservation reports and forecasts for management.</li><li>Work closely with the Revenue Manager and Sales Department to implement pricing strategies and promotional offers.</li><li>Analyze booking trends and market demand to provide insights for rate planning.</li><li>Ensure all reservation data is accurately input into the Property Management System (WinCloud).</li><li>Ensure all team members are aware of and comply with hotel policies, Dubai's cultural sensitivities, and legal requirements.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED4,000.00 per month</p>

Reservation Supervisor

Raffles

<div><b>Company Description</b><p><br>
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences<br>
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.</p><p><b>
Raffles the Palm</b></p><p>
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 353 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.</p><p>
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.</p><p></p><b><br>
Job Description</b><p><br>
This role handles all customer inquiries related to room reservations, with a strong focus on revenue maximization, quality service, and brand standards. The Reservations Agent is responsible for converting inquiries into confirmed bookings while delivering an exceptional guest experience and supporting the hotel&rsquo;s revenue management strategy.</p><p>
Reporting to the Reservations Manager, responsibilities and essential job functions include:</p><ul><li>
Understand and apply the key principles of <b>ACCOR&rsquo;s Pricing Strategies and Revenue Management</b>, including:<ul><li>
Retail, Corporate, Leisure, Group, and Other segments</li><li>
Rate restrictions, hurdles, and availability controls</li></ul></li><li>
Maximize room revenue by converting telephone inquiries into confirmed reservations<ul><li>
Apply effective upselling and cross-selling techniques</li><li>
Take reservations in line with revenue management strategies</li></ul></li><li>
Demonstrate full knowledge of all hotel products, services, and facilities</li><li>
Handle reservations inquiries via telephone, email, and fax professionally and efficiently</li><li>
Be fully conversant with all market segments and rate plans across all distribution channels<ul><li>
Adapt sales techniques to offer the right product to the right customer at the right time</li></ul></li><li>
Handle guest queries and complaints related to room reservations with professionalism and care</li><li>
Identify and communicate sales opportunities related to:<ul><li>
Individual guests</li><li>
Corporate accounts</li><li>
Wholesalers and Travel Management Companies</li></ul></li><li>
Co-host dinners and special events with the Sales team and participate in client entertainment when required</li><li>
Ensure full compliance with ACCOR&rsquo;s Core Reservation Standards<ul><li>
Achieve targeted scores in LQA Hotel Mystery Shopping calls</li></ul></li><li>
Maintain accuracy and integrity of the PMS database:<ul><li>
Ensure correct market segmentation for each reservation</li><li>
Create and maintain hierarchies and relationships between Corporate Accounts</li></ul></li><li>
Ensure all reservations meet property standards in terms of data accuracy and guest satisfaction<ul><li>
Demonstrate complete understanding and effective use of RM tools, including Opera PMS/S&amp;C</li><li>
Participate in PMS conversions as required</li></ul></li><li>
Demonstrate full and effective use of the hotel telephone system</li><li>
Maintain all reservation correspondence accurately and timely</li><li>
Support the Reservations Manager and Revenue Management team with special projects as required</li></ul><p><b>
PERSONAL ATTRIBUTES</b></p><ul><li>
Ability to adapt to a fast-paced and changing environment</li><li>
Strong attention to detail</li><li>
Ability to handle multiple tasks simultaneously</li><li>
Strong organizational and workflow management skills</li><li>
Guest-service oriented with a professional and positive attitude</li><li>
Strong communication and interpersonal skills</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Fluency in English, written and spoken</li><li>
Degree or Diploma in Hotel Management, Training &amp; Development, or related field</li><li>
Working knowledge of Opera PMS and Microsoft Office</li><li>
Additional languages are an asset</li><li>
Minimum 2 years&rsquo; experience in a hotel or resort as a Reservations Agent - Luxury hotel or resort background preferred</li><li>
Good understanding of local culture with previous regional experience preferred</li><li>
Fluency in Russian is an asset</li></ul></div>

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  KEY DUTIES AND RESPONSIBILITIES
  <br/>
  <br/>
 </strong>
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 <br/>
 <br/>
 <ul>
  <li>
   Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.
  </li>
  <li>
   Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance.
  </li>
  <li>
   Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.
  </li>
  <li>
   Ensure all team members are up to date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.
  </li>
  <li>
   Take personal responsibility for maximizing quality levels of product and service and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
  </li>
  <li>
   Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.
  </li>
  <li>
   Manage incoming reservation request in order to avoid a back log of reservations. Ensure daily trace reports/follow up systems are being handled effectively.
  </li>
  <li>
   Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies. Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies. Quality check reservations made the previous day.
  </li>
  <li>
   Warrant correct operation of Reservations Department, according to instructions given by Reservation Manager.
  </li>
  <li>
   Ensure Reservations procedures for PMS are being followed correctly. In depth knowledge of PMS is required.
  </li>
  <li>
   Maintain a motivational working environment within the department, and with other colleagues in the hotel
  </li>
  <li>
   Proactively promote other sister properties of Minor International.
  </li>
  <li>
   Understand the dynamics of Regional &amp; Local Market, local Competitors and Events of the destination. In depth understanding of local seasonality and booking patterns.
  </li>
  <li>
   Ensure that reservation forecasts, projections, lists and reports are prepared and distributed to all concerned on schedule.
  </li>
  <li>
   Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.
  </li>
  <li>
   Assist in management administration with regard to staffing: Rostering, time and leave management etc.
  </li>
  <li>
   Provide assistance and friendly gesture to local representatives of tour operators and travel agencies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Two years of experience in hotel reservation and rooms division.
  </li>
  <li>
   Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.
  </li>
  <li>
   Understand the dynamics of regional &amp; local market, local competitors and events of the destination.
  </li>
  <li>
   Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
  </li>
  <li>
   Excellent communication skills in English, both verbal and written. Additional language skills are advantageous.
  </li>
  <li>
   In-depth knowledge of revenue management principles and practices.
  </li>
  <li>
   Experience with upselling techniques and strategies.
  </li>
  <li>
   Excellent customer service skills with a focus on guest satisfaction.
  </li>
  <li>
   Flexibility to work varying shifts, including weekends and holidays, as required.
  </li>
  <li>
   Strong problem-solving skills and attention to detail.
  </li>
 </ul>
</div>


<div><b>Company Description</b><p><br>
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.</p><b><br>
Job Description</b><p><b><br>
KEY DUTIES AND RESPONSIBILITIES</b></p><p>
Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:</p><ul><li>
Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.</li><li>
Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance.</li><li>
Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.</li><li>
Ensure all team members are up to date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.</li><li>
Take personal responsibility for maximizing quality levels of product and service and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.</li><li>
Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.</li><li>
Manage incoming reservation request in order to avoid a back log of reservations. Ensure daily trace reports/follow up systems are being handled effectively.</li><li>
Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies. Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies. Quality check reservations made the previous day.</li><li>
Warrant correct operation of Reservations Department, according to instructions given by Reservation Manager.</li><li>
Ensure Reservations procedures for PMS are being followed correctly. In depth knowledge of PMS is required.</li><li>
Maintain a motivational working environment within the department, and with other colleagues in the hotel</li><li>
Proactively promote other sister properties of Minor International.</li><li>
Understand the dynamics of Regional &amp; Local Market, local Competitors and Events of the destination. In depth understanding of local seasonality and booking patterns.</li><li>
Ensure that reservation forecasts, projections, lists and reports are prepared and distributed to all concerned on schedule.</li><li>
Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.</li><li>
Assist in management administration with regard to staffing: Rostering, time and leave management etc.</li><li>
Provide assistance and friendly gesture to local representatives of tour operators and travel agencies.</li></ul><p>
#LI-MH1</p><b><br>
Qualifications</b><br>
<ul><li>
Two years of experience in hotel reservation and rooms division.</li><li>
Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.</li><li>
Understand the dynamics of regional &amp; local market, local competitors and events of the destination.</li><li>
Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.</li><li>
Excellent communication skills in English, both verbal and written. Additional language skills are advantageous.</li><li>
In-depth knowledge of revenue management principles and practices.</li><li>
Experience with upselling techniques and strategies.</li><li>
Excellent customer service skills with a focus on guest satisfaction.</li><li>
Flexibility to work varying shifts, including weekends and holidays, as required.</li><li>
Strong problem-solving skills and attention to detail.</li></ul></div>

KERZNER INTERNATIONAL LIMITED

<p><strong>About The Role</strong></p>
<div>
<ul>
<li>Controls restaurant reservations for One&amp;Only One Za abeel</li>
</ul>
</div>
<div>
<ul>
<li>Ensures smooth day-to-day operation of the Restaurant Reservation.</li>
</ul>
</div>
<div>
<ul>
<li>To identify and anticipate guest's needs and requirements.</li>
</ul>
</div>
<div>
<ul>
<li>Provide comprehensive and quality customer care by applying technical knowledge and procedures about restaurants and restaurant reservation when servicing internal and external guest queries</li>
</ul>
</div>
<div>
<ul>
<li>Assist agents in answering overflowing calls with confidence, in a polite and friendly manner which is in accordance with Forbes standards.</li>
</ul>
</div>
<div>
<ul>
<li>Monitoring the agents on the floor to ensure all standards are being adhered to.</li>
</ul>
</div>
<div>
<ul>
<li>To ensure accurate input of restaurant reservation details in Sevenrooms.</li>
</ul>
</div>

Team Leader, Restaurant Reservations

Explore 1982+ Reservations manager in Dubai this January. Find roles across top companies and apply now to boost your career.

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Team Leader, Restaurant Reservations