receptionist

front desk receptionist

hr manager

sales manager

human resources manager

reservations manager

DoubleTree by Hilton Port Saeed

Role DescriptionThis is a full-time, on-site Reservations Agent role based in Dubai. The Reservations Agent will handle incoming calls and online inquiries, provide accurate information about availability, rates, and services, and create or modify reservations in the system. Responsibilities include confirming bookings, processing changes or cancellations, coordinating with reception and other departments, and maintaining up-to-date records. The role involves managing guest queries, resolving issues in a professional manner, following established procedures, and ensuring that each interaction reflects high standards of customer service.<ul><li>Qualifications</li><li>Strong customer service skills, with experience handling guest inquiries and resolving concerns professionally and courteously.</li><li>Proficiency in phone etiquette and communication, including clear spoken English and active listening skills.</li><li>Hands-on experience with reservations processes, booking systems, and basic administrative tasks related to guest bookings.</li><li>Familiarity with receptionist duties, such as managing front desk communications, coordinating with other departments, and maintaining organized records.</li><li>Ability to work on-site in Dubai, with flexibility to work shifts, weekends, and holidays as needed.</li><li>Basic computer literacy and comfort using reservation or property management software; prior hospitality experience is an advantage.</li><li>Attention to detail, strong time management, and the ability to handle multiple requests accurately in a fast-paced environment.</li></ul>Work Location: In person

Reservations Agent

Al Qithara Foodstuff Trading LLC

Location: DUBAISalary: 3,000 to 4,000Role SummaryThe Customer Service Executive / Host is responsible for delivering an exceptional guest experience, managing front of house operations, and supporting the restaurant&rsquo;s administrative and basic accounting tasks. This role requires strong communication skills, a welcoming personality, and the ability to handle operational and clerical responsibilities efficiently.Key Responsibilities<ul><li>Handle customer inquiries, complaints, and special requests promptly.</li><li>Greet guests warmly and manage seating, reservations, and waiting lists.</li><li>Maintain a professional, friendly, and courteous atmosphere at all times.</li><li>Coordinate with waitstaff and kitchen team to ensure smooth service flow.</li><li>Manage the reception desk and guest entry experience.</li><li>Maintain reservation logs, guest records, and daily seating plans.</li><li>Communicate guest preferences or special occasions to the service team.</li><li>Ensure proper queue management during peak hours.</li><li>Support in organizing events, group bookings, and VIP guests.</li></ul>Administrative Responsibilities<ul><li>Maintain daily operational reports (sales, attendance, reservations).</li><li>Prepare and update staff schedules in coordination with the manager.</li><li>Handle documentation, filing, and record keeping for restaurant operations.</li><li>Coordinate with suppliers for basic administrative follow ups.</li><li>Assist in inventory tracking and stock updates when required.</li><li>Support HR tasks such as onboarding documents, staff communication, and notice circulation.</li></ul>Accounting Assistance<ul><li>Support daily cash reconciliation and POS closing reports.</li><li>Assist in verifying invoices, purchase orders, and delivery notes.</li><li>Maintain petty cash records and expense logs.</li><li>Coordinate with the accountant for monthly statements and audit requirements.</li><li>Ensure accuracy in billings, discounts, and payment methods.</li></ul>Skills &amp; Qualifications<ul><li>Previous experience in customer service, hospitality, or restaurant operations.</li><li>Strong communication and interpersonal skills.</li><li>Basic knowledge of accounting or administrative procedures.</li><li>Proficiency in POS systems and MS Office (Excel, Word).</li><li>Professional appearance and positive attitude.</li><li>Ability to multitask and work under pressure.</li><li>Fluency in English; additional languages are an advantage.</li></ul>Pay: AED3,000.00 - AED4,000.00 per monthWork Location: In person

Restaurant Customer Service Executive / Host

Shamal Holding

<div>
 Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai&rsquo;s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate. Our portfolio spans Lifestyle &amp; Entertainment, Destinations, Real Estate, Hospitality, and F&amp;B, including Skydive Dubai, Deep Dive Dubai, XDubai, Dubai Harbour, Kite Beach and more.
 
 
 This position is responsible for facilitating the customer&rsquo;s experience at X Dubai&rsquo;s attraction or facility. this position will reflect X Dubai&rsquo;s brand in a face to face interaction with customers and guests.
 
 
 
 Note - This role will be at Edge Walk and will be based in Address Sky View Hotel Dubai Downtown.
 
 
 
 <ul>
 <li>
 Daily opening and closing procedures of Edgewalk
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 Supervising the progress and experience of each assigned group.
 </li>
 <li>
 Usher the guests.
 </li>
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 Fitting harness and helmets correctly and supervising the use of all safety equipment.
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 Conducting pre-tour safety orientation for each tour group.
 </li>
 <li>
 Using customer engagement skills to ensure a memorable experience for each guest.
 </li>
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 Assuring the safety and wellbeing of guests throughout each tour.
 </li>
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 Help and resolve customer complaints and questions
 </li>
 <li>
 Demonstrate a high level of customer service
 </li>
 <li>
 Keep all filing up to date for database - sales and members
 </li>
 <li>
 Servicing existing reservations of guests including upgrading, modifying and taking payments for existing reservations.
 </li>
 <li>
 Go the extra mile to engage customers
 </li>
 <li>
 Inform customer of deals and promotions
 </li>
 <li>
 Assists in the upkeep of the facility.
 </li>
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 Assist and collaborate with the team on events and projects
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 <li>
 Perform all other duties assigned by supervisor or manager
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 <li>
 High school diploma or equivalent.
 </li>
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 Previous 3 years of experience in retail or customer service preferred.
 
 
 
 </li>
 </ul>
 
 Note
 
 
 
 Due to a high influx of profiles, only shortlisted candidates will be contacted.
</div>

Guest Experience Representative - Level II

Deluxe Holiday Homes

<div>About Deluxe Holiday Homes
Deluxe Holiday Homes is a leading holiday-home and property management company based in Dubai, UAE, managing a portfolio of 700+ premium short-term rental properties across the emirate. The Deluxe Homes Group operates with ~230 people across Dubai, Fujairah, and Armenia, with Abu Dhabi and Riyadh opening next. We leverage a modern technology stack to streamline operations, enhance guest experience, and protect owner returns.
Role Overview
We are looking for a hands-on, fast-moving Recruitment Specialist to own hiring across the Deluxe Homes Group end to end &mdash; from housekeepers, technicians and drivers to customer support, finance, technology and branch supervisors. You are the single point of
accountability for keeping every vacancy moving: sourcing, screening, interviewing, offers, and a clean handover to onboarding.
This is an ownership role, not a coordinator role. We need someone who makes routine decisions &mdash; which channel to use, which candidates reach the hiring manager, when to switch on an agency &mdash; and reports after, not someone who escalates and waits. If a housekeeping shift is short next Monday, you already have three vetted candidates ready.
Note: This role does not include HR administration (visas, payroll, employee relations). Those sit with the HR team &mdash; your job is filling seats with the right people, fast.
Key Responsibilities<ul><li>
Full-Cycle Recruitment</li></ul><ul><li>Run every vacancy end to end: intake with the hiring manager, job posting, sourcing, screening, interviews, offer coordination, and handover to onboarding.</li><li>Own time-to-fill per role and keep a live pipeline for every open position &mdash; no vacancy sits without movement for more than a week.</li><li>Conduct structured phone and in-person screenings against the role profile before any candidate reaches a manager.</li><li>Coordinate and schedule interviews with hiring managers across Dubai, Fujairah, Sharjah and Armenia.</li><li>Report pipeline numbers weekly (roles open, candidates sourced, interviews held, offers out) &mdash; in the tracker, not from memory.</li></ul>
2. Sourcing &amp; Channels<ul><li>Source actively on LinkedIn, Bayt, Indeed, GulfTalent and niche channels &mdash; direct outreach, not just posting and waiting.</li><li>Keep the careers page (jobs.deluxehomes.com) postings current, accurate and closed when filled.</li><li>Build and maintain a warm candidate bench for our recurring roles: housekeeping, maintenance technicians, drivers, guest support.</li><li>Run the employee referral channel and keep it visible to staff.</li><li>Manage recruitment agencies for hard-to-fill roles: brief them tightly, hold them to deadlines, and cut the ones that underdeliver.</li></ul>
3. Volume &amp; Specialist Hiring<ul><li>Deliver blue-collar volume hiring (housekeepers, cleaners, technicians, drivers) at pace and to standard &mdash; including batch interview days.</li><li>Fill office and specialist roles: customer support, reservations, finance, marketing, technology, and branch supervisors.</li><li>Support branch hiring for Fujairah and Sharjah, and coordinate Armenia vacancies with the local HR Manager.</li><li>Screen for our non-negotiables: initiative, fast learning, and delivered outcomes &mdash; not just years on a CV.</li><li>Enforce the application screening question on every role and filter on it before reviewing CVs.</li></ul>
4. Process, Records &amp; Candidate Experience<ul><li>Complete reference checks before any offer is requested &mdash; no exceptions.</li><li>Keep complete, accurate recruitment records: every role, every candidate, every decision traceable.</li><li>Give every candidate a clear, respectful process &mdash; timely updates, honest rejections; they are also future guests and owners.</li><li>Prepare offer requests with full details (role, salary, start date, conditions) for HR Manager and management approval.</li><li>Improve the process every month: where candidates drop off, which channels convert, what to change next.</li></ul> 
Required Qualifications<ul><li>2&ndash;4 years of full-cycle recruitment in the UAE at a 100&ndash;500 person company &mdash; hospitality, property, facilities or similar operational business preferred.</li><li>Proven track record hiring BOTH blue-collar volume roles and office/specialist roles &mdash; you can name your numbers: roles filled, time-to-fill, offer acceptance rate.</li><li>Hands-on with LinkedIn sourcing and UAE job boards (Bayt, Indeed, GulfTalent); you source directly, not only post-and-pray.</li><li>Structured screener &mdash; you interview against a profile and can defend every shortlist decision.</li><li>Decisive operator &mdash; you make calls inside your remit and report after. We will reference-check this with previous managers.</li><li>AI tools used daily for sourcing, screening and outreach (ChatGPT, Claude, LinkedIn AI). Not optional in 2026.</li><li>UAE residency. On-site in Dubai 5 days a week, 09:00&ndash;18:00 &mdash; this is not a hybrid or remote role.</li></ul>
Preferred Qualifications<ul><li>Hospitality, holiday-homes or property-management hiring background.</li><li>Experience running an ATS and keeping it clean.</li><li>Additional sourcing languages for our candidate pools: Arabic, Hindi/Urdu, Tagalog or Russian.</li><li>Familiarity with UAE visa categories and MOHRE basics (offer-stage awareness; processing sits with HR).</li><li>UAE university graduate (UOWD, AUD, AUS, Heriot-Watt Dubai, or similar).</li></ul>
What We Offer<ul><li>Full ownership of recruitment across a 700+ property, ~230-person group &mdash; your results are visible every week.</li><li>Direct access to the HR Manager and company leadership &mdash; decisions get made, not queued.</li><li>Professional development support. 6-month probation per UAE Labour Law. UAE employment visa sponsored.</li></ul></div>

Recruitment Specialist

Four Seasons

<div></div><div><div><div><div>Job ID: REQ10388343</div></div><div><div>
Four Seasons Dubai at Jumeirah Beach</div></div><div><div>
Location: Dubai, Dubai, United Arab Emirates</div></div><div><div>
widget: Full time</div></div></div></div><div></div>
 <div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms &ndash; including 49 suites &ndash; subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.
About the role
The Senior Director of Revenue Management leads the overall revenue strategy for the two properties - Four Seasons Resort Dubai at Jumeirah Beach and Four Seasons Hotel Dubai International Financial Centre.
As a key member of the Hotels Leadership Team, this role is responsible for maximizing revenue across all segments and distribution channels while ensuring alignment between Revenue Management, Sales, Marketing, Reservations, and Operations.
We are looking for a commercially minded strategist who understands the luxury traveller, market dynamics, guest booking behaviour and distribution landscape; brings strong pricing, segmentation, forecasting and total revenue management capability; and can influence senior stakeholders through trusted relationships, clear communication and compelling data-led recommendations, while maintaining the highest standards of excellence in line with Four Seasons values and The Golden Rule.
Our ideal Senior Director of Revenue Management candidate will have:<ul><li>
Excellent leadership and communication skills, with the ability to align diverse stakeholders across Commercial, Finance, Operations, Sales, Marketing and Reservations around a clear revenue strategy and shared business priorities.</li><li>
Previous Director of Revenue Management experience within a luxury hotel environment, ideally with responsibility for a cluster or two or more properties, and a strong track record of translating business analytics into clear commercial strategy and measurable revenue performance and leading the team.</li></ul><h2 class="jobSectionHeader">
What you will do</h2><ul><li>
Develop, communicate and implement revenue strategies designed to maximize profit through optimization of pricing, market segmentation, channel segmentation and room type performance for two properties.</li><li>
Integrate guest behavior insights, including personas, booking behaviors and preferences, into commercial revenue strategies to optimize both guest experience and revenue performance.</li><li>
Monitor channel acquisition costs, contribution margins, and profitability metrics to inform pricing, distribution, and promotions for two properties.</li><li>
Own inventory, pricing, rate parity, and positioning in all distribution channels, including Branded Web, 3rd Party Sites, Worldwide Reservation Office (WRO), and Global Distribution System (GDS) for two properties.</li><li>
Monitor and analyze performance of key metrics to uncover actionable data insights.</li><li>
Lead and facilitate Revenue Strategy Meetings, presenting key data insights with strategic and tactical recommendations.</li><li>
Lead annual budget planning processes and contribute to property commercial plan.</li><li>
Lead weekly forecast meetings, incorporating macroeconomic data to assess demand risk and ensuring alignment with market conditions, events and trends.</li><li>
Contribute guidance and recommendations to hotel digital marketing and communications teams, agencies, and vendors on campaigns.</li><li>
Collaborate with Sales team to set goals aligned with property strategy, provide strategic direction for Group Sales strategy and guidance for Corporate Negotiated RFPs.</li><li>
Enable cross-functional alignment to Commercial Strategy among Finance and Operations including upsell/premium room sales strategy.</li><li>
Provide guidance and support for Total Revenue Optimization across Rooms, F&amp;B, SPA, M&amp;E and Ancillary revenue streams.</li></ul><h2 class="jobSectionHeader">
What you bring</h2><ul><li>
University degree in Business Administration, Finance, Accounting, Hotel Management, Marketing or a related field.</li><li>
Director of Revenue Management experience in a luxury hotel, resort or cluster environment, with proven ability to balance the priorities and performance expectations of multiple properties.</li><li>
Strong commercial acumen with a proven track record of driving revenue growth, profit optimization, market share performance and successful budget delivery.</li><li>
Advanced analytical capability, with the ability to interpret market trends, macroeconomic indicators, channel performance, contribution margins and guest behavior insights into actionable strategy.</li><li>
Excellent oral and written communication skills, with the ability to tell a clear story with data and influence senior stakeholders across Commercial, Finance, Operations, Sales, Marketing and Reservations.</li><li>
Demonstrated ability to lead the Revenue function while managing multiple deadlines in a fast-paced environment, with the ability to work independently with minimal supervision.</li><li>
Demonstrated ability to identify, coach and develop talent with aptitude and interest in a Revenue Management career.</li><li>
Strong understanding of luxury hospitality, brand standards and guest expectations, with the ability to integrate brand strategy with local market initiatives. Ability to be a culture carrier, ensuring a strong Revenue Management culture is maintained throughout the organization.</li><li>
Proficiency in English language, additional language is a plus.</li><li>
Expert knowledge of revenue management systems, PMS, benchmarking and business intelligence tools; experience with IDeaS G3 RMS, IDeaS RevPlan, Opera PMS, STR, TravelClick, Lighthouse, PowerBI and advanced Excel is preferred.</li></ul><h2 class="jobSectionHeader">
What we offer</h2><ul><li>
Work Authorization</li><li>
Competitive tax-free salary</li><li>
Annual Incentive Plan</li><li>
Housing allowance</li><li>
Medical and life insurance</li><li>
Paid annual leave</li><li>
Paid home leave ticket</li><li>
End of service gratuity</li><li>
Excellent training and development opportunities</li><li>
Complimentary accommodation at other Four Seasons hotels and resorts, based on tenure with the company</li><li>
Complimentary dry cleaning for employee uniforms</li><li>
Complimentary employee meals</li><li>
And more...</li></ul></div>

Senior Director of Revenue Management

Naik Foundation

Key ResponsibilitiesOperational Leadership<ul><li>Direct and oversee all Rooms Division operations to ensure seamless guest experiences from arrival to departure.</li><li>Develop and implement departmental strategies that align with the hotel's business objectives.</li><li>Ensure compliance with company policies, brand standards, and operating procedures.</li><li>Monitor daily operations and resolve operational challenges promptly.</li><li>Lead departmental meetings and communicate operational priorities effectively.</li><li>Collaborate with Food &amp; Beverage, Sales &amp; Marketing, Engineering, Finance, Security, and Human Resources to ensure smooth hotel operations.</li></ul>Guest Experience<ul><li>Drive a culture of exceptional guest service and hospitality throughout the Rooms Division.</li><li>Oversee the handling of VIP arrivals, special requests, and service recovery for guest concerns.</li><li>Review guest feedback, identify trends, and implement continuous improvement initiatives.</li><li>Ensure consistent delivery of personalized and memorable guest experiences.</li></ul>Financial Management<ul><li>Develop and manage the Rooms Division annual operating budget.</li><li>Monitor departmental revenues, expenses, payroll, and productivity.</li><li>Work closely with Revenue Management to optimize room inventory, occupancy, average daily rate (ADR), and revenue per available room (RevPAR).</li><li>Identify opportunities to improve profitability while maintaining service excellence.</li><li>Prepare operational reports, forecasts, and performance analyses.</li></ul>Housekeeping &amp; Front Office Oversight<ul><li>Ensure Front Office operations deliver efficient check-in, check-out, reservations support, and guest services.</li><li>Oversee Housekeeping to maintain the highest standards of cleanliness, presentation, and room readiness.</li><li>Monitor room status, inventory control, and maintenance coordination to maximize room availability.</li><li>Ensure preventive maintenance issues are identified and addressed in coordination with Engineering.</li></ul>Leadership &amp; Team Development<ul><li>Recruit, train, mentor, and develop department managers and team members.</li><li>Conduct performance reviews and create development plans.</li><li>Foster employee engagement, accountability, and teamwork.</li><li>Ensure appropriate staffing levels while controlling labor costs.</li><li>Promote a culture of safety, diversity, inclusion, and continuous improvement.</li></ul>Quality, Safety &amp; Compliance<ul><li>Ensure compliance with health, safety, sanitation, and security standards.</li><li>Maintain compliance with applicable laws, regulations, and company policies.</li><li>Oversee emergency preparedness and response procedures for the Rooms Division.</li><li>Ensure proper handling of guest information and data privacy requirements.</li><li>Lead quality assurance initiatives and prepare departments for internal and external audits.</li></ul>Work Location: In person

Director of rooms

HAVN Lifestyle Getaways

About Us: HAVN is a fast-growing, fully licensed holiday home company in Dubai, known for creating memorable stays and seamless guest experiences. We&rsquo;re looking for a Guest Relations Executive (Office-Based) to join our vibrant team and help us deliver 5-star hospitality across our portfolio of premium short-term rentals.Key Responsibilities:<ul><li>Handle guest communication via Airbnb, Booking.com, and other booking platforms</li><li>Coordinate daily operations with the housekeeping and maintenance teams</li><li>Manage check-ins, check-outs, and guest-related requests remotely</li><li>Respond to inquiries quickly and professionally across all channels</li><li>Resolve guest complaints with empathy and efficiency</li><li>Update reservations, notes, and reports through Hostaway (experience required)</li><li>Support the Guest Relations field team when needed</li><li>Maintain a high standard of service, accuracy, and speed in all tasks</li></ul>Requirements:<ul><li>1-2 years of experience in holiday homes / short-term rentals in Dubai is a plus</li><li>Proficiency in Hostaway or similar PMS tools</li><li>Excellent written and verbal English communication skills</li><li>Fast typing and multitasking abilities</li><li>Strong problem-solving and guest handling skills</li><li>Ability to stay calm and professional under pressure</li><li>Office-based role &ndash; must be available to work from our Dubai office</li><li>UAE Drivers License is a plus</li><li>Multi-lingual is a plus</li></ul>What We Offer:<ul><li>Competitive salary (based on experience)</li><li>Performance bonuses</li><li>Supportive and friendly work environment</li><li>Growth opportunities within a fast-expanding company</li><li>Modern office in Barsha Heights</li></ul>If you&rsquo;re passionate about hospitality, love creating happy guest experiences, and thrive in a fast-paced environment &mdash; we&rsquo;d love to hear from you!Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in the holiday homes or short-term rental industry?</li></ul>Work Location: In person

Guest Relations Executive (Office-Based) – Holiday Homes, Dubai

Explore 265+ Reservations manager in Dubai this August. Find roles across top companies and apply now to boost your career.