sales manager

project manager

marketing manager

sales coordinator

hr manager

reservations manager

Millennium Al Barsha Hotel

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 As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.
 
 
 
 Key Job Responsibilities:
 
 
 
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 Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
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 Provide information about room availability, rates, and hotel amenities.
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 Ensure accurate and efficient processing of guest reservations.
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 Address guest inquiries and concerns related to bookings and accommodation.
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 Verify guest information and payment details to confirm reservations.
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 Offer assistance and recommendations to guests based on their preferences and needs.
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 Promote special offers, packages, and discounts to enhance the guest experience.
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 Maintain up-to-date knowledge of hotel policies, procedures, and room types.
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 Collaborate with the reservations team to ensure accurate room inventory management.
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 Assist with group reservations and bookings as needed.
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 Uphold a high standard of customer service and professionalism in all interactions.
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 Participate in ongoing training to improve reservation skills and knowledge.
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 Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
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 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
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Reservations Agent - Millennium Atria Business Bay

Barcelo Al Jaddaf

The Group Coordinator is responsible for managing and coordinating all group bookings to ensure a seamless experience from initial inquiry to post-event follow-up. This role acts as the liaison between clients and hotel departments, ensuring exceptional service delivery consistent with 5-star hospitality standards.Key Responsibilities1. Group Booking ManagementHandle group reservations from corporate, leisure, MICE, and travel agents.Prepare and issue contracts, proposals, and confirmation letters.Monitor room blocks, cut-off dates, and rooming lists.Ensure accurate entry of group details in the PMS system.2. Client CommunicationServe as the primary contact for group organizers.Coordinate requirements including room setup, F&amp;B, AV, transportation, and special requests.Conduct site inspections and hotel tours for potential clients.3. Interdepartmental CoordinationLiaise with Front Office, Housekeeping, F&amp;B, Banquets, Finance, and Revenue teams.Prepare and distribute group resumes and function sheets.Ensure all departments are informed of VIP arrivals and special arrangements.4. Revenue &amp; BillingEnsure correct billing instructions and payment schedules.Monitor deposits, master accounts, and group folios.Assist Revenue team in managing inventory and maximizing occupancy.5. Event &amp; Service ExcellenceAttend pre-convention meetings.Ensure group check-in and check-out processes run smoothly.Resolve guest complaints promptly and professionally.Qualifications &amp; SkillsBachelor&rsquo;s degree in Hospitality Management or related field.2&ndash;4 years experience in group reservations or sales coordination in a 5-star property.Strong knowledge of PMS systems (e.g., Opera).Excellent communication and negotiation skills.Strong organizational and multitasking abilities.High attention to detail.Ability to work under pressure in a luxury environment.Professional grooming and presentation standards.CompetenciesCustomer-focused mindsetStrong interpersonal skillsProblem-solving abilityTime managementTeam collaborationRevenue awarenessWorking ConditionsFlexible schedule including weekends and holidays.Fast-paced luxury hotel environment.Interaction with high-profile guests and international clients.Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have in handling group reservations fr. corporate, leisure, MICE, &amp; travel agents?</li></ul>Experience:<ul><li>5 star Hotel: 1 year (Required)</li><li>Opera PMS: 1 year (Required)</li></ul>

Groups Coordinator

Wayz Digitally

We are looking for a detail-oriented and service-driven Reservation Executive to join our client's growing hospitality operations team. The selected candidate will be responsible for managing guest reservations, coordinating with internal departments, and ensuring a smooth booking and guest experience across multiple platforms.Key ResponsibilitiesGuest Communication &amp; Reservation Coordination<ul><li>Respond to guest inquiries professionally via phone, email, WhatsApp, and OTA platforms.</li><li>Assist guests throughout the reservation journey by sharing accurate details on availability, rates, offers, and booking policies.</li><li>Maintain complete, accurate, and well-structured guest and reservation records.</li></ul>Reservation &amp; System Management<ul><li>Create, modify, and confirm reservations, ensuring accuracy in booking details and payment processing.</li><li>Handle cancellations, amendments, refunds, and special requests in accordance with company policies.</li><li>Ensure booking calendars are accurate and synchronized across all distribution channels.</li></ul>Pre-Arrival Planning &amp; Guest Support<ul><li>Verify guest information and ensure compliance with regulatory and documentation requirements.</li><li>Share pre-arrival instructions, check-in details, and welcome communications with guests.</li><li>Coordinate closely with Guest Relations, Housekeeping, and Operations teams to deliver a seamless guest experience.</li></ul>Revenue Support &amp; Performance Tracking<ul><li>Monitor room rates and support pricing strategies to maximize occupancy and revenue.</li><li>Assist with rate updates for peak periods, holidays, and special events.</li><li>Track key performance indicators, including occupancy, ADR, and booking trends.</li></ul>Market Monitoring &amp; Listing Optimization<ul><li>Conduct competitor rate analysis and monitor local market conditions.</li><li>Support promotional initiatives and enhance OTA listing visibility and performance.</li><li>Ensure all listings remain accurate, updated, and compliant with regulatory requirements.</li></ul>Reporting &amp; Documentation<ul><li>Maintain daily records of reservations, inquiries, payments, cancellations, refunds, and no-shows.</li><li>Prepare and submit accurate shift-wise and daily performance reports.</li><li>Record all guest communications and booking updates in the PMS for audit and tracking purposes.</li></ul>Internal Coordination<ul><li>Liaise with Housekeeping, Maintenance, and Guest Relations teams to ensure property readiness.</li><li>Communicate guest requirements such as early check-ins, late check-outs, extensions, and VIP arrangements.</li></ul>Cancellation, Refund &amp; Inventory Control<ul><li>Review and process cancellation and refund requests in line with company policies.</li><li>Update booking systems and OTA portals promptly to reflect changes.</li><li>Track no-shows and manage inventory availability efficiently.</li></ul>Calendar, Listing &amp; Property Setup<ul><li>Manage booking calendars, including inventory blocking and release with proper documentation.</li><li>Support listing improvements, pricing accuracy, and compliance checks.</li><li>Assist with onboarding new properties by ensuring complete and accurate listings, images, and required permits.</li></ul>Reviews &amp; Dispute Management<ul><li>Monitor guest reviews across platforms and escalate issues when required.</li><li>Coordinate with OTA partners by providing documentation for dispute resolution.</li><li>Partner with Guest Relations teams to maintain high guest satisfaction and ratings.</li></ul>Required Qualifications &amp; Skills<ul><li>Strong proficiency in English (Hindi or Arabic is an advantage).</li><li>Excellent communication and customer service skills.</li><li>High attention to detail with the ability to multitask effectively.</li><li>Hands-on experience with PMS and OTA platforms such as Hostaway, Airbnb, Booking.com, and Expedia is mandatory.</li><li>Proficient in Microsoft Office applications (Excel, Word, Outlook).</li></ul>Benefits<ul><li>Company-sponsored employment visa</li><li>Medical insurance coverage</li><li>Paid annual leave</li><li>One-way annual air ticket after completing 12 months of service</li><li>Additional benefits as per company policy</li></ul>Language Requirements<ul><li>English &ndash; Required</li><li>Hindi or Arabic &ndash; Preferred</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthExperience:<ul><li>Reservation Executive: 4 years (Required)</li><li>OTA: 4 years (Required)</li><li>PMS: 3 years (Required)</li><li>Reservation reports preparation like ADR, CSAT: 2 years (Required)</li><li>Revenue &amp; Pricing: 1 year (Required)</li></ul>

Reservation Executive - OTA & PMS must

Dubai Short Stay

Job Title: Reservation Agent &ndash; High Conversion SpecialistCompany: Keys Please Holiday Homes Location: Dubai, UAE Employment Type: Full-TimeWe don&rsquo;t do &quot;reservations.&quot; We do conversions.Role: Sales &amp; Conversion Specialist (Holiday Homes)Location: Dubai (In-office/Hybrid)The Mission: Convert high-intent inquiries into high-value bookings.The Reality:Most Holiday Home &quot;Reservation Agents&quot; just check a calendar and say &quot;Yes, it&rsquo;s available.&quot; That is a waste of a lead.We are looking for a Closer. Someone who understands that a lead from Airbnb, Property Finder, or a direct WhatsApp is a ticking clock. If you aren't closing them within minutes, you&rsquo;re losing money.What you will be doing:<ul><li>The Hunt: Dominating our inbound lead flow (WhatsApp, Direct, Booking.com, Airbnb).</li><li>The Pivot: Someone asks for a studio that&rsquo;s booked? You sell them the 1-bedroom they didn't know they needed.</li><li>The Upsell: You don't just sell the stay; you sell the airport transfer, the yacht charter, and the mid-stay cleaning.</li><li>The Retention: Turning a &quot;one-time guest&quot; into a &quot;direct-booking regular&quot; who bypasses the OTAs.</li></ul>Who you are:<ul><li>Experience: You have a background in Dubai Real Estate, High-End Holiday Homes, or Luxury Hospitality.</li><li>WhatsApp Warrior: You can build a rapport, send a professional quote, and handle a price objection&mdash;all via a voice note.</li><li>The &quot;Hustle&quot; Gene: You get a dopamine hit every time a booking confirmation hits the system.</li><li>Market Savvy: You know the difference between a &quot;good price&quot; in Downtown vs. the Marina and can justify our rates with confidence.</li></ul>*What we offer:<ul><li>The Leads: A massive marketing budget that keeps your pipeline full.</li><li>The Upside: A competitive base salary + uncapped commission on every booking and upsell.</li><li>The Culture: No corporate fluff. Just a fast-paced, high-growth environment where winners are rewarded.</li></ul>Don't just &quot;Apply.&quot;DM us with your highest single booking value from the last 12 months.Job Type: Full-timePay: AED4,000.00 - AED12,000.00 per month

Reservations Specialist

Pyramisa Hotel Apartment

Handles all room reservations and any inquiries about rates/packages/promotions via phone, fax, and internet in a timely manner under the general supervision of the Front Office Manager. All work shall be done in accordance with the company and/or brand requirements and service principles.<ul><li>Handles incoming reservations received through the following channels and enters them into the computer:</li><li>The telephone</li><li>Telefax E-mail/Internet</li><li>Processes and adds amendments and cancellations into the computer.</li><li>Knows the type of rooms available as well as their location and layout.</li><li>Knows the selling status, rates, and benefits of all packages plans.</li><li>Knows the credit policy of the hotel and how to code each reservation.</li><li>Creates and maintains reservation records by date of arrival and alphabetical listing.</li><li>Responds to enquiries and reservations through fax and e-mail as they come in.</li><li>Sell the best rated room to meet the guest's needs; maximize rate for all reservations.</li><li>Access all functions of computer system according to established procedures and standards.</li></ul>Job Type: Full-timePay: AED1,800.00 - AED2,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Reservation: 1 year (Preferred)</li><li>Prologic System: 1 year (Preferred)</li></ul>

Reservation Agent

FANCY & FURRY PETS CARE LLC

Receptionist &ndash; Pet Boarding ServiceJob Title: Receptionist Department: Front Desk / Customer Service Reports To: Facility Manager / Operations Manager Location: Al Quoz 2 - Dubai Employment Type: Full-time / Part-timeJob SummaryThe Receptionist is the first point of contact for pet parents and visitors at our pet boarding facility. This role is responsible for delivering exceptional customer service, managing reservations, handling administrative duties, and ensuring smooth front-desk operations. The ideal candidate is friendly, organized, detail-oriented, and passionate about animals.Key Responsibilities1️ Customer Service<ul><li>Greet pet parents warmly and professionally.</li><li>Answer phone calls, emails, and online inquiries promptly.</li><li>Provide accurate information about boarding services, pricing, policies, and availability.</li><li>Address client questions and resolve concerns in a calm, courteous manner.</li></ul>2️ Reservations &amp; Scheduling<ul><li>Book, confirm, modify, and cancel boarding reservations.</li><li>Maintain accurate pet records including vaccination status and special care instructions.</li><li>Coordinate check-in and check-out processes efficiently.</li><li>Update scheduling software and maintain daily boarding lists.</li></ul>3️ Administrative Duties<ul><li>Process payments, invoices, and receipts.</li><li>Maintain organized client files and digital records.</li><li>Monitor inventory of front-desk supplies.</li><li>Assist with reports and basic bookkeeping tasks.</li></ul>4️ Pet Intake &amp; Care Coordination<ul><li>Verify vaccination records and required documentation.</li><li>Record feeding schedules, medications, and special instructions.</li><li>Communicate pet-specific needs to kennel staff and caregivers.</li><li>Ensure accurate identification of pets upon arrival and departure.</li></ul>5️ Facility Support<ul><li>Maintain a clean, welcoming reception area.</li><li>Promote additional services such as grooming, daycare, or training.</li><li>Support team members during busy periods.</li></ul>Required Qualifications<ul><li>Graduation or equivalent.</li><li>Previous receptionist, front desk, or customer service experience preferred.</li><li>Comfortable working around dogs, cats, and other pets.</li><li>Basic computer skills and familiarity with scheduling software.</li><li>Excellent communication and organizational skills.</li></ul>Preferred Skills<ul><li>Experience in veterinary clinics, pet boarding, grooming, or animal care environments.</li><li>Ability to multitask in a fast-paced setting.</li><li>Strong attention to detail (especially regarding pet health records).</li><li>Friendly, patient, and compassionate personality.</li></ul>Working Conditions<ul><li>Indoor front-desk environment within a pet facility.</li><li>Exposure to pet hair, odors, barking, and occasional pet accidents.</li><li>May require weekend, holiday, or peak-season availability.</li></ul>Key Competencies<ul><li>Customer-focused mindset</li><li>Reliability and punctuality</li><li>Emotional intelligence</li><li>Problem-solving ability</li><li>Team collaboration</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Receptionist

Westminster Properties

Full job descriptionURGENT HIRING &ndash; Start in March or EarlierSALES RESERVATION AGENT required for a leading Holiday Homes Company in Business Bay. Full Time position.Are you a motivated individual ready to grow your career in Dubai&rsquo;s Hospitality market? Westminster Holidays is expanding and looking for who are serious about closing deals and building long-term success.Job Description<ul><li>Attending calls for existing and new customers.</li><li>Listening to the customer's needs, ask relevant questions and engage the customers to generate repeat sales.</li><li>Negotiations with clients, quotas, to identify their budget and requirement.</li><li>Handling client from lead generation till check out.</li><li>Ensuring that the rental amount received before check out.</li><li>Maintain and update Customer Database.</li><li>Gathering and documenting customer information, payment methods, purchases, and reviews to products.</li><li>Keeping up to date on all inventory in hand. Meeting with operation manager for daily rates update.</li></ul>REQUIREMENTS<ul><li>IMMEDIATE JOINERS (Visit or Cancelled Visa) (No Notice Period)</li><li>No experience needed. Freshers can also apply</li><li>Bachelors Degree Is A Must</li><li>Arabic speaking is must.</li><li>Attractive and can also speak English well.</li><li>A highly responsible and Confident individual and attention to details is a must.</li><li>Should be flexible with timings.</li><li>Job Type:- Full-time</li><li>Basic Salary + Commission</li></ul>If you&rsquo;re ready to work, grow fast, and earn more &mdash; apply today.Job Type: Full-timePay:- From AED 30,000 to 50,000 per monthJob Types: Full-time, Permanent

Sales Reservation Agent

Explore 1561+ Reservations manager in Dubai this February. Find roles across top companies and apply now to boost your career.