sales manager

operations manager

receptionist

front desk receptionist

restaurant manager

reservations manager

FIVE Hotels and Resorts

An Exhilarating OpportunityAre You Ready for a Daring Challenge with The World s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining  FIVE-Star  Hospitality and Setting the Gold Standard across the Industry.Join the FIVE Tribe - and Get Ready to Make Waves.The CandidateA Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A  Can-Do!  Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other  FIVERs  and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Revenue and Reservations Team as Reservations Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!What We re Looking For Previous experience as a Reservations Manager in a Luxury Hotel environment. A hands-on attitude, fuelled by a  Can-Do!  Spirit. An Enthusiastic Energy that sets the tone for a Sensational Guest Experience. 'FIVE-Styled  Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned. Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow  FIVERs.  Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights. Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders. Impeccable communication skills, both verbal and written, with fluency in English (German and additional languages are a Plus). A Proactive Nature, coupled with an impressive Work Ethic, ensuring that every aspect of the Operation is curated to perfection.Key ResponsibilitiesResponds positively to Reservation Inquiries, cultivating future Sales Leads.Provides Prompt and Efficient Service while maintaining FIVE's luxurious standards of service.Always verifies the Understanding and Adherence to FIVE s Policies and Procedures.Trains the Team to Respond to all Customers in a highly professional manner, ensuring Accurate Reservations.Ensures that the Team maintains a high level of Guest Telephone Contact Skills, promoting FIVE through Next-Level Upselling skills.Is fully conversant with all Business Segments, Rates, Offers, and Promotions.Empowers the Team to follow Standard Operating Procedures (SOP) and Achieve Targeted Results, including higher quality calls, lower response time, higher number of calls and emails handled, improved accuracy, and impeccable reservations records, while Adhering to Safety Standards.Maximises Room Revenues and creates Additional Revenue by utilising effective Upselling Techniques and following established strategies.Identifies Sales Opportunities for Revenue Generation through individuals, corporate accounts, wholesalers, and travel management companies.Ensures all agents are equipped to answer Internal and External Phone Calls promptly and efficiently, achieving Sensational Outcomes for all Guest queries and room reservation requests.Supervises the Team to maximise Guest Satisfaction and Comfort, delivering a positive and timely response to Guest Inquiries and problem resolution.Takes responsibility for Duties and Tasks assigned to the role, ensuring all work is carried out in a timely and professional manner with a bold and  FIVE-Styled  Mindset.Delivers on Departmental Plans and Objectives, supporting FIVE s Initiatives and achieving Targets.Collaborates with immediate reports to Control Costs and Inventory, attaining industry-leading Productivity and Performance levels.Builds and maintains Effective Working Relationships while promoting FIVE s Culture and Values, and elevating the  Vibe at FIVE. The Team FIVERs  are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct  Vibe at FIVE  and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime   then Look No Further and Unleash your Next-Level Potential.Sustainable Indulgence at FIVEFIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled  Sustainable Indulgence  Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making  Sustainability without Compromise on Luxury Living  central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.

Reservations Manager

Five Hotels and Resorts

Key Responsibilities
Supports the Seamless running of the Reservations Department, ensuring task checklists are actioned, completed, and reviewed daily.
Takes Responsibility for assigned duties and tasks, ensuring all work is carried out in a Timely and Professional manner, maintaining the Bespoke nature of FIVE s Industry-Leading service.
Supervises the Reservations Team, ensuring fellow FIVERs are developed Effectively, fostering a culture of High-Quality standards in relationship building, customer service, selling techniques, and billing.
Manages daily Operations to ensure Efficient, Accurate, and Courteous Reservation services.
Drives the Reservations Team to achieve individual and collective goals, ensuring High Performance and Motivation.
Ensures all FIVE's Policies and Procedures are Meticulously understood and adhered to, always maintaining the Highest Standards of Luxury Service.
Trains the Reservations Team to maintain an Exquisite Level of Quality in both written and spoken communication, promoting FIVE s stunning facilities, events, and upsell opportunities.
Supports and leads Training Initiatives to ensure the Reservations Team responds to all Guests with utmost Professionalism, completing all reservations accurately and meeting guests' expectations.
Demonstrates In-Depth knowledge and understanding of FIVE s operating systems, including but not limited to Opera PMS and Genesys.
Collaborates with Reservations Management Team and the Revenue Team to control inventory, ensuring productivity and performance levels are Consistently met and exceeded.
Builds and maintains Effective Working Relationships while promoting FIVE s culture and values, contributing to the vibrant 'Vibe at FIVE.'
Collaborates with other Departments to ensure a Cohesive Guest experience.
Is fully conversant with all Business Segments, including rates, offers, and promotions, and handles all tasks linked to the Reservations Department with Finesse.
Maximises room revenues and creates additional revenue through Effective upselling techniques and by following Strategic Plans.
Discusses Strategies with Reservations Management and the Revenue Team to enhance daily occupancy levels and Optimise Room Utilisation.
Processes and analyses daily revenue reports, including day-to-day pick-up, full month pick-up reports by segment, daily occupancy reports, weekly trend reports, and others, ensuring Data-Driven Decision-Making.

Assistant Reservations Manager

SOFITEL

As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels.

Reservations Officer

IHG Hotels & Resorts

Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Management Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time Position Overview The Director of Revenue and Distribution at Six Senses The Palm, Dubai will lead the Revenue and Reservations department, developing pricing strategies, optimizing distribution channels, and ensuring maximum profitability across all revenue streams. This leadership role demands expertise in luxury hotel operations, revenue management systems, and cross-departmental collaboration to maintain brand standards and drive growth. Core Duties * Focus on revenue generation and brand profile building for the resort and spa * Set up and manage PMS and CRS configurations to guide room selling strategies * Establish inventory availability, pricing, and daily fluctuations in coordination with the Director of Sales and Marketing and reservations team * Develop long-term pricing strategies with Sales and Group Revenue leadership to target all market segments * Maintain full knowledge of hotel facilities, room types, packages, rates, and policies * Oversee reservation deposits, track room availability, and manage allotment releases and close outs by category * Conduct regular competitive market analysis to identify trends and adjust selling strategies * Review and verify reservations daily, ensuring complete and accurate guest and rate data * Monitor cancellations, adjustments, no-shows, group bookings, and allotments for optimization opportunities * Enforce policies, procedures, and best practices across the department * Collaborate with F and B and Spa leadership to maximize non-room revenues and ensure accurate channel loading * Track pick-up patterns, lead times, and market behavior for informed decision-making * Promote a cost-conscious operational approach through staff training and education * Ensure compliance with legal, contractual, safety, and financial obligations while upholding brand service standards Candidate Requirements * Bachelor s degree in Hotel Management, Business Administration, or related field preferred * Minimum one year as Revenue and Reservations Manager in a luxury hotel; three years in a similar role preferred * Proven track record of results in revenue management * Fluent in English; Arabic language skills preferred * Strong analytical, leadership, and communication abilities * Ability to collaborate across departments and influence strategy

Director of Revenue and Distribution

Glow Beauty On Demand

Job Title Reservations and Revenue Supervisor - Movenpick by Accor Dubai UAE Job Description Reservations and Revenue Supervisor - Movenpick by Accor Dubai UAE Role Summary Accor is looking for a highly motivated Reservations and Revenue Supervisor to oversee reservations operations and contribute to revenue management strategies for Movenpick Dubai. This role ensures seamless booking experiences, accurate inventory control, and effective implementation of revenue optimization practices. The ideal candidate will have strong analytical skills, leadership qualities, and a solid understanding of hotel reservation systems. Employment Overview Job Location: Dubai, UAE Industry: Hospitality Function: Hospitality / Revenue Management Gender: Any Candidate Nationality: Any Job Type: Full-time What You ll Do * Supervise and manage reservations operations, ensuring efficiency and high-quality service delivery * Oversee daily booking activities, confirmations, and ensure compliance with hotel standards * Develop and implement revenue management strategies to maximize occupancy and yield * Monitor and analyze daily, weekly, and monthly performance metrics to identify trends and opportunities * Update inventory, restricted dates, and promotional offers across CRS, PMS, and third-party platforms * Maintain demand calendars and communicate forecasts to sales and front office teams * Perform regular competitor rate shopping and recommend pricing adjustments * Train and mentor reservations agents on upselling techniques and system processes * Handle guest inquiries professionally, resolving issues promptly and ensuring satisfaction * Support preparation of monthly forecasts, revenue reports, and budgeting processes * Ensure all reservations and rate codes are accurate and updated in the system * Coordinate with Sales, Front Office, and Finance teams for smooth operations Ideal Profile * Bachelor s degree in Hotel Management, Accounting, Finance, or Mathematics * Minimum 2 years of experience in Revenue Management or Reservations in a 4* or 5* hotel * Strong knowledge of Opera PMS and CRS systems; experience with channel managers and OTA platforms * Excellent analytical, organizational, and communication skills * Ability to work under pressure and prioritize tasks effectively * Dynamic personality with a proactive, problem-solving approach * Previous experience with Accor brands or international hospitality chains preferred Why Join Us Accor offers a vibrant work environment, global career growth opportunities, and exclusive employee benefits, including discounts, wellness programs, and extensive training. Be part of a team that values innovation, diversity, and sustainability while creating memorable guest experiences. About the Company Accor is a global leader in hospitality, operating over 5,600 hotels and 10,000 restaurants in more than 110 countries. Renowned for its innovative approach and commitment to responsible hospitality, Accor offers diverse career opportunities across its iconic brands, including Movenpick, Sofitel, Raffles, and Fairmont. Looking to attract top hospitality and revenue management professionals? Post jobs free in Dubai Abu Dhabi and across the GCC to connect with highly qualified talent. Post Details

Reservations and Revenue Supervisor

THE STABLES- BAR/RESTAURANT

<ul><li>Handle individual and group reservations efficiently through calls, emails, and online channels.</li><li>Ensure accurate data entry of bookings in the system (PMS/Channel Manager).</li><li>Provide professional and prompt responses to guest inquiries and booking requests.</li><li>Coordinate with Sales, Front Office, and Revenue teams to maximize occupancy and revenue.</li><li>Maintain up-to-date knowledge of room rates, promotions, and hotel services.</li></ul>Requirements:<ul><li>Previous experience in Reservations or Front Office within the hospitality industry.</li><li>Knowledge of PMS and online booking systems preferred.</li><li>Excellent communication and customer service skills.</li><li>Detail-oriented, organized, and able to multitask effectively.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Reservation Executive

111 Management

<div>
 Overview Work with a team that provide a friendly, responsive service to create an exceptional dining experience for all of our guests. Ensure that guests are having the greatest experience, by allocating smartly and provide support to floor team. Work closely with the reception/reservations Manager to monitor guest satisfaction at all time. </div>
<div>
 Responsibilities <ul>
<li>Consistently offer a professional and friendly greeting, and provide engaging service.</li>
<li>Execute daily tasks from the Reception/Reservations manager.</li>
</ul>
<ul>
<li>Follow outlet policies, procedures and service standards</li>
<li>Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact.</li>
</ul>
<ul>
<li>Answer telephone calls and respond to inquiries or transfer calls.</li>
<li>Receive and record guests dining reservations.</li>
<li>Ensure special handling of repeat guests and VIP s.</li>
<li>Be aware of all menus and ongoing promotions by heart in order to recommend if a guest requests.</li>
<li>Reassure the guests satisfaction upon their departure.</li>
</ul>
 </div>
<div>
 Qualifications <ul>
<li>Excellent communication and organizational skills</li>
<li>Being fluent in English and any additional language is an advantage.</li>
<li>Minimum 1 to 2 years of experience in Food &amp; Beverage/Restaurant operation.</li>
<li>A friendly, outgoing behavior, able to involve and support operation</li>
<li>Proactive, resourceful, and able to work independently</li>
</ul></div>

Hostess

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