project manager

sales manager

sales coordinator

marketing manager

receptionist

reservations manager

Hilton

<div>Reservations Manager
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. 
 
 
What will I be doing? 
As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Maximise occupancy levels by reviewing and revising revenue strategies</li>
<li>Work with the Sales and Events Teams to maximise corporate and group rates</li>
<li>Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department</li>
<li>Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li>
<li>Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li>
<li>Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li>
<li>Assist in the recruiting, managing, training and developing of the Team</li>
<li>Participate in the organisation of hotel promotional activities</li></ul>
What are we looking for? 
A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience with reservations in the hotel/leisure sector</li>
<li>Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets</li>
<li>Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li>
<li>Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members</li>
<li>Excellent organisation and planning skills</li>
<li>Accountable and resilient</li>
<li>Flexibility to respond to a range of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li>
<li>Relevant degree, in a business discipline, from an academic institution</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Manager

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
As Reservations Agent you will directly support the Reservations Supervisor in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices 
Qualifications 
<ul><li>
Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.</li><li>
Understand the dynamics of regional &amp; local market, local competitors and events of the destination.</li></ul> 

Additional Information 
<ul><li>
Luxury Hotel Experience</li></ul></div>

Reservations Agent (Arabic Speaker)

MTS Globe

<div>Company: DESERT GATE TOURISM - UAE

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.

We are seeking a highly organized and service-oriented Destinations Specialist to manage travel reservations for CIS market clients in a specific destination. The role involves handling client and agent requests, confirming services, maintaining accurate system records, and ensuring a high standard of service delivery throughout the reservation process.

The ideal candidate is customer-focused, dependable under pressure, and passionate about delivering exceptional service to travel partners and guests.

Reservations Handling
<ul><li>
Respond promptly to all client and agent inquiries and reconfirm requests in a timely and professional manner.</li>
<li>Enter and maintain accurate reservation details in the booking system for all requested services (hotels, transfers, excursions, etc.).</li>
<li>Reconfirm bookings with internal departments and external suppliers as required.</li>
<li>Advise on availability and pricing, offering suitable alternatives in case of unavailability.</li>
<li>Handle incoming calls from clients and agents, ensuring queries are resolved efficiently.</li>
<li>Proactively upsell excursions, transfers, and value-added services to maximize revenue opportunities.</li>
<li>Manage bookings through online reservation portals of selected partners when applicable.</li>
<li>Forward booking confirmations and invoices to clients, including those on auto-invoicing.</li>
<li>Communicate any changes or arrival irregularities to partners and coordinate with operations for smooth delivery.</li>
<li>Support operations by ensuring all services are reconfirmed before guest arrival.</li>
<li>Assist in preparing quotations and product descriptions for offers as required.</li>
</ul>
Internal &amp; External Coordination
<ul><li>
Liaise with internal departments such as Transfers, Sales, Excursions, Visas, and Accounts to resolve issues and provide booking updates.</li>
<li>Collaborate with suppliers to address and resolve any partner-related issues effectively and promptly.</li>
</ul>
Managing Complaints in a Constructive Manner:
<ul><li>
Listen to client requests &amp; concerns with empathy and professionalism, ensuring prompt resolution.</li>
<li>Take appropriate action to address complaints, escalating unresolved issues to senior management if necessary.</li>
</ul><ul><li>Follow up with clients to ensure satisfaction and maintain a positive brand reputation.</li>
</ul>
Yielding Support
<ul><li>
Support yield management by rebooking services to apply promotional rates, waiving cancellation charges when appropriate, and manually booking exclusive offers to reduce cost and enhance margin.</li>
<li>Monitor booking pace, availability, and performance of products on a daily basis.</li>
<li>Identify opportunities for rate adjustment, close-outs, and release periods to optimize revenue and maximize occupancy.</li>
<li>Analyse booking data to spot seasonal trends, high-performing products, and underutilised inventory.</li></ul></div>
 
<div><ul><li>Industry Experience - minimum of 3 years of experience in a reservations role in tourism or hospitality. Prior experience handling CIS market clientele is required for this role</li>
<li>Communication - excellent verbal and written communication skills with a focus on excellent customer service. Fluent in English and Russian, other CIS language skills is required.</li>
</ul><ul><li>Problem-Solving Skills - demonstrated experience of resolving customer queries or last-minute requests and handling conflicts and complaints in a constructive manner.</li>
</ul><ul><li>Technical Acumen - strong working knowledge of reservations systems and platforms, including FIT booking tools.
</li><li>Yielding &ndash; Practical knowledge of yield management through booking adjustments and cancellations to optimise profitability.</li>
<li>Market Knowledge &ndash; familiarity with CIS source markets, customer behavior, and travel preferences.</li>
<li>IT Proficiency - good working knowledge of Microsoft Office and proficiency in relevant reservation systems.</li></ul></div>

Reservation Executive - CIS Market

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

DURRANI HOLIDAY HOMES

Our Company into luxury vacation rentals, is seeking a highly organized and service-driven Guest Experience &amp; Reservations Lead. This is a key leadership role responsible for delivering a seamless guest journey and managing end-to-end reservations across all platforms &mdash; from initial booking to post-stay feedback.Role Overview:You will oversee the guest experience lifecycle, reservations team, and quality control processes to ensure service excellence and operational efficiency. The role demands a blend of hospitality passion, systems thinking, and leadership capability.Key Responsibilities:<ul><li>Oversee the full guest journey from booking to post-departure</li><li>Manage and audit reservations across OTAs and direct platforms</li><li>Lead and coach the Guest Relations and Reservations team</li><li>Ensure high service quality and resolve guest issues promptly</li><li>Analyze feedback and prepare regular performance reports</li><li>Collaborate with operations and finance for smooth execution.</li></ul>What We&rsquo;re Looking For:<ul><li>Minimum 4 years' experience in guest experience, reservations, or hospitality operations</li><li>Proven leadership experience in managing hospitality or vacation rental teams</li><li>Strong understanding of OTAs, PMS platforms, CRM tools, and SOP implementation</li><li>Excellent communication, problem-solving, and process management skills</li><li>Detail-oriented with a guest-first mindset and ability to work under pressure</li></ul>Job Type: Full-time

Guest Experience Lead

Dusit Thani Mactan Cebu

<div>
 
 Job Description
 
 
 
 <ul>
 <li>
 Support Reservation Manager and Revenue Manager for setting up and achieving set revenue targets.
 </li>
 <li>
 Understand the roles of Sales, GSOs and Front Office in relation to the role of reservations.
 </li>
 <li>
 To continuously review technical problems, work &amp; operational procedures to maintain guest and employee satisfaction.
 </li>
 <li>
 To assist Reservation Manager to management of daily, weekly and monthly reports and projects as defined and requested by the DOSM.
 </li>
 <li>
 Submit requested reports and information in a timely manner.
 </li>
 <li>
 Proactively promote other sister properties of the Dusit Hotels and Resorts.
 </li>
 <li>
 Motivates the reservation team by creating and maintaining a good working environment within the department, and also maintains a positive working relationship with other departments in the hotel.
 </li>
 <li>
 To develop an effective process in sequence of action in call handling, customer enquiries, product descriptions and closing the sale.
 </li>
 <li>
 Develop short, medium and long term reservation strategies to support the overall hotel business needs.
 </li>
 <li>
 Maintains high level of effective communications with guests and colleagues.
 </li>
 <li>
 Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.
 </li>
 <li>
 Participates in community projects or activities in order to promote the hotel&rsquo;s image and cooperates to improve community relationship.
 </li>
 <li>
 Maintain a very good reputation for the hotel and assist to increase the overall profitability of the hotel.
 </li>
 </ul>
</div>

Assistant Manager – Reservations

<div>Company Description 
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight. 
Job Description<ul><li> 
Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service</li><li>To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings</li><li>To be fully knowledgeable in the operation, functionality and standards required in using Opera and Delphi</li><li>To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue team, whilst always attempting to gain the highest possible revenue advantage for the hotel</li><li>To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards</li><li>To update any special requests and billing details in Opera</li><li>To give a polite and friendly response to all incoming telephone enquiries</li><li>To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible</li><li>To process all enquiries and reservation confirmations on the same day as receipt</li><li>To maintain accurate filing systems for all correspondence within the department</li><li>To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities</li><li>To identify potential sales leads for the sales team to develop future accounts</li><li>To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets</li><li>To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude</li><li>To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations Supervisor and Regional Director of Revenue</li></ul> 
Qualifications<ul><li> 
High School Diploma or equivalent required. College Degree in Business, Hospitality, or Related field preferred</li><li>One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel</li><li>Hotel reservations experience gained in the Middle East preferable</li><li>Enter and locate work related information using computers and/or point of sale systems</li><li>Possess a gracious, friendly, and fun demeanor</li><li>Ability to multitask, work in a fast paced environment and have a high level attention to detail</li><li>Strong verbal and written communication skills in English with Arabic and other languages preferred</li><li>Maintain positive and productive working relationships with other employees and departments</li><li>Ability to work independently and to partner with others to promote an environment of teamwork</li></ul></div>

Explore 1723+ Reservations manager in Dubai this October. Find roles across top companies and apply now to boost your career.

1723 reservations manager jobs IN Dubai

Reservations Manager

Reservations Agent (Arabic Speaker)

Reservation Executive - CIS Market

Reservations Agent

Guest Experience Lead

Assistant Manager – Reservations

Reservations Agent