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reservations manager

DoubleTree by Hilton Port Saeed

Role DescriptionThis is a full-time, on-site Reservation Manager role based in Dubai. The Reservations Manager will oversee and manage all reservation operations, ensuring a seamless experience for guests. Daily tasks include managing reservations systems effectively, supervising the reservations team, ensuring optimal room occupancy, providing exceptional customer service, and delivering prompt and accurate booking confirmations. The role also entails coordinating with the sales team to optimize revenue and implementing staff training to ensure operational efficiency and guest satisfaction.Qualifications<ul><li>Proficiency in managing Reservations and enhancing room occupancy strategies.</li><li>Strong Customer Service skills with a focus on providing exceptional guest experiences.</li><li>Excellent Communication skills, both verbal and written, for interacting with guests and staff.</li><li>Sales orientation and the ability to support revenue optimization efforts.</li><li>Experience with training and leading reservations teams is an advantage.</li><li>Ability to work in a fast-paced environment and meet deadlines.</li><li>Familiarity with hotel reservation systems and proficiency in using relevant software.</li><li>Bachelor&rsquo;s degree in Hospitality, Business Management, or a related field is preferred.</li></ul>Job Type: Contract Contract length: 24 months

Reservation Manager

Khalidia Palace Hotel Dubai by Mourouj Gloria

We are seeking an exceptional Reservations / Revenue Assistant Manager with proven expertise in luxury hospitality to optimize revenue performance, maximize profitability, and support world-class guest experiences. This role is ideal for a strategic, analytical professional who thrives in a fast-paced, data-driven environment and consistently delivers 5-star commercial results.Key Responsibilities<ul><li>Lead and support all Reservations and Revenue operations, including Reservations, Distribution, Forecasting, and Pricing</li><li>Assist in developing and executing revenue management strategies to maximize ADR, Occupancy, and RevPAR</li><li>Monitor market trends, demand patterns, and competitor pricing to ensure optimal rate positioning</li><li>Oversee reservations processes to ensure accuracy, efficiency, and adherence to brand standards</li><li>Manage room inventory, rate structures, restrictions, and yield controls across all distribution channels</li><li>Optimize OTA performance, channel mix, and distribution costs</li><li>Collaborate closely with Sales, Marketing, Front Office, and Finance teams to drive total revenue performance</li><li>Prepare forecasts, budgets, pace reports, and detailed revenue analysis</li><li>Analyze KPIs and recommend corrective strategies to enhance commercial results</li><li>Ensure compliance with luxury brand standards, SOPs, and revenue management best practices</li><li>Support training and development of Reservations team members</li></ul>Required Qualifications<ul><li>Degree or Diploma in Hospitality Management, Business Administration, Finance, or related discipline</li><li>Minimum 5 years&rsquo; experience in Reservations and/or Revenue Management within a 5-star or luxury hotel</li><li>At least 3 years&rsquo; experience in a leadership role such as Reservations Manager, Revenue Manager, or equivalent</li><li>Advanced proficiency in Oracle OPERA PMS</li><li>Strong working knowledge of Revenue Management Systems (RMS) and Channel Management platforms</li><li>Excellent command of English; additional languages are highly desirable</li></ul>Core Competencies &amp; Skills<ul><li>Strong commercial acumen with a strategic and analytical mindset</li><li>Advanced numerical, forecasting, and data interpretation skills</li><li>Excellent communication, influencing, and stakeholder management abilities</li><li>Proven ability to perform under pressure and make sound commercial decisions</li><li>High attention to detail with a results-oriented approach</li><li>Professional grooming and impeccable presentation standards</li><li>Flexibility to work extended hours during peak business periods</li></ul>How to Apply: Submit your resume via Indeed or email to dxbkp.hr@gloria-hotels.com.Job Type: Full-timeWork Location: In person

Reservations / Revenue Assistant Manager

Mercure Gold Hotel

Primary Duties :1. Respond promptly to telephone requests for reservations and process accordingly.2. Check room and rate availability and accept/reject booking accordingly based on availability.3. Complete and administer all reservation tasks as assigned and in accordance with established standards and procedures.4. To review accuracy of the next day reservations ensuring complete details for Front Desk and special requests, which require pre arrangements, are attended to.5. Maintain comprehensive allotment list, and provide monthly report of actual materialization.6. To inform the Reservation/ Front Office Manager of any problem areas that may occur in the Reservation Department.7. Have thorough knowledge of all guest rooms and suites, their location, rates and amenities; be familiar with all hotel facilities and services.8. Maintain close relationship with Sales &amp; Credit department with regards to credit status and take proper actions, when necessary.9. Fully aware of the cost budget; maintain pars for supplies; maintain effective inventory control and re-order when pertinent and ensure that they are strictly controlled.10. To ensure reservation team receive product knowledge training both of this hotel as well as other properties within the group.11. To ensure, by effective training and communication, the reservation team understand the principles of yield management and room inventory control.12. To update all document related with the materials for guest booking.13. To record all voucher or guarantee letter received and cross check with data, which in up dated on to the system.14. Follow up any pending voucher or guarantee letter and make sure these are received before the arrival of guest.15. Keep monitor of e-mail received and reply based on the booker made and ensure all the data given is accurate.16. Know and be familiar with the rate applied and be aware of any new package issue.17. Using the standardize wording at notes and comments an update from time to time any changes of notes and comments which should be initiated and inform related section accordingly.18. Reporting to Sales and Marketing Department whenever that room rate is not updated at system.19. Reporting to Guest Relations Officer, Duty Assistant Manager, Assistant Front Office Manager or Front Office Manager for stranded passenger on last minute group booking.20. To be familiar with Front Office Policies and Procedures, Job Description and Employee Handbook.21. Perform other duties, which are assigned by the Department head from time to time.22. Hands on experience for Opera and Reservations software's.Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Have you worked in a Hotel Reservations department?</li><li>How many number of years of experience do you have in Front Office/ Reservations?</li></ul>

Reservations Supervisor | Hotel Experience

Westminster Properties

Job Seekers: for immediate joining only (no notice period), please apply only if you meet the following requirements:RESERVATION AGENT: 5* Hotel Back ground (or Holiday Homes) with solid experience in PROPERTY MANAGEMENT SYSTEM (like Opera, RMS) as reservation executive (back office)URGENT<ul><li>5* Hotel UAE Experience in Property Management System regarding reservations booking, check-in, check-out, cancellations, invoicing, receipts, blocking the units, unit availability in PMS, month-end closing, recording expenses,</li><li>Create direct reservations in the property management software as per apartment availability by coordinating with sales and guest service staff</li><li>Block the rooms in reservation management system</li><li>Prepare the confirmation letter</li><li>Create the Check-in in the reservation software.</li><li>Prepare the receipt from the reservation software.</li><li>Create the Check-out after verifying that all payments have been received and invoice has been generated</li><li>Quote room rates, determine promotions plans and coordinate with guest service executives and marketing team.</li><li>Quote for the refund in case of cancelled reservation.</li></ul>REQUIREMENTSMinimum 2 years solid UAE Experience in 5* Hotel (or Holiday Homes) as reservation agent with extensive experience in PROPERTY MANAGEMENT SYSTEM (Opera, RMS)<ul><li>Immediate joiners and visa takers (only visit or cancelled Visa)</li><li>Attractive and can speak English, Arabic.</li><li>A highly responsible and Confident individual and attention to details is a must. Should be flexible with timings</li></ul>Job Types: Full-time, PermanentPay: AED3,500.00 per month

Arabic Speaker Reservation Agent (Hotel Backgrond)

Atlantis Resorts

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 ( 19170 )
 
 
 Atlantis Dubai is part of Kerzner International, and home to two extraordinary resorts: the world-renowned Atlantis, The Palm and the ultra-luxury Atlantis The Royal. Together, they represent world-class service, bold innovation, and unforgettable experiences brought to life.
 
 
 With over 6,000 colleagues from 129 nationalities, Atlantis Dubai operates as one team, with many departments and back-of-house functions seamlessly supporting both resorts. Across every role and department, our shared purpose is the same: to create amazing experiences and everlasting memories - not only for our guests, but for our colleagues too.
 
 
 
 About The Role
 
 
 
 As an Executive Assistant, Reservations and Call Center, you will beresponsible for providing comprehensive administrative support to the hotel&rsquo;s reservations and call centre operations. This role focuses on documentation, data management, reporting, coordination, and internal communication to ensure efficient workflow, accuracy of records, and compliance with hotel policies, while supporting guest service and reservation functions.
 
 
 
 About You
 
 
 
 The ideal candidate will have at least two years of experience in hospitality training or a related field. You should be service-oriented, with strong decision-making abilities. Fluency in English, both written and spoken, is essential. You should also demonstrate excellent administrative skills, along with strong planning and analytical capabilities.
 
 
 We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive programme, and a variety of colleague wellness and social initiatives.
 
 
 With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.
</div>

Executive Assistant, Reservations & Call Center

Full job descriptionURGENT HIRING &ndash; Start in March or EarlierSALES RESERVATION AGENT required for a leading Holiday Homes Company in Business Bay. Full Time position.Are you a motivated individual ready to grow your career in Dubai&rsquo;s Hospitality market? Westminster Holidays is expanding and looking for who are serious about closing deals and building long-term success.Job Description<ul><li>Attending calls for existing and new customers.</li><li>Listening to the customer's needs, ask relevant questions and engage the customers to generate repeat sales.</li><li>Negotiations with clients, quotas, to identify their budget and requirement.</li><li>Handling client from lead generation till check out.</li><li>Ensuring that the rental amount received before check out.</li><li>Maintain and update Customer Database.</li><li>Gathering and documenting customer information, payment methods, purchases, and reviews to products.</li><li>Keeping up to date on all inventory in hand. Meeting with operation manager for daily rates update.</li></ul>REQUIREMENTS<ul><li>IMMEDIATE JOINERS (Visit or Cancelled Visa) (No Notice Period)</li><li>No experience needed. Freshers can also apply</li><li>Bachelors Degree Is A Must</li><li>Arabic speaking is must.</li><li>Attractive and can also speak English well.</li><li>A highly responsible and Confident individual and attention to details is a must.</li><li>Should be flexible with timings.</li><li>Job Type:- Full-time</li><li>Basic Salary + Commission</li></ul>If you&rsquo;re ready to work, grow fast, and earn more &mdash; apply today.Job Type: Full-timePay:- From AED 30,000 to 50,000 per monthJob Types: Full-time, Permanent

Sales Reservation Agent

Tasleeh Facility Management

Assistant Front Office Manager (Male &ndash; Arabic Speaker)We are seeking a highly motivated and experienced Assistant Front Office Manager to join our hotel team.Requirements:<ul><li>Male candidate</li><li>Arabic Speaker (Fluent) , English ( Fluent )</li><li>3&ndash;5 years of experience in hotels (Front Office Department)</li><li>Strong leadership and guest service skills</li></ul>Salary: AED 3,000 &ndash; 4,000 per month (based on experience)Job Responsibilities:<ul><li>Assist in managing daily Front Office operations</li><li>Supervise reception team and ensure smooth shift operations</li><li>Handle guest complaints and ensure high guest satisfaction</li><li>Oversee reservations and room allocations</li><li>Monitor online bookings and OTA platforms</li><li>Ensure proper check-in / check-out procedures</li><li>Coordinate with Housekeeping and other departments</li><li>Prepare daily reports and occupancy updates</li><li>Maintain hotel standards and service quality</li></ul>Systems &amp; Platforms Required:<ul><li>Booking.com Extranet</li><li>Expedia Partner Central</li><li>Agoda YCS</li><li>Opera PMS System</li><li>Reservation Management</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Assistant Front Office Manager Arabic Speaker

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