sales manager

real estate sales agent

sales coordinator

receptionist

sales representative

reservations sales agent

The First Group Hospitality

<div>Overview:
<div>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div><br>
<div></div>
Job Description:
<div>
The Cluster Reservations Agent is responsible for managing reservations, inquiries, cancellations, reconversions, and booking extensions in an attentive, courteous, and efficient manner. The role includes accurately quoting available rates, as well as upselling and cross-selling to maximize room revenue in line with our Brand Standards. The agent will also collaborate closely with the Sales Department to secure and maintain business effectively.</div><div></div><ul><li><div><br>
Respond promptly to all incoming calls in an attentive, courteous, and efficient manner, while maintaining excellent call audit scores.</div></li><li><div>
Provide guests with accurate information regarding hotel services, facilities, and hours of operation.</div></li><li><div>
Enter reservations into the system in accordance with standard operating procedures.</div></li><li><div>
Process room reservations with a focus on maximizing room revenue and average rate, consistently applying standard rate-quoting practices.</div></li><li><div>
Upsell room categories and cross-sell hotel amenities and facilities whenever appropriate.</div></li><li><div>
Manage reconversion of cancelled reservations.</div></li><li><div>
Maintain strong communication and collaboration with the Sales Department and Front Office.</div></li><li><div>
Ensure accurate maintenance of files, reports, and reservation records.</div></li><li><div>
Handle all special reservations, including VIP bookings, packages, and discounted rates.</div></li><li><div>
Respond to all email inquiries professionally and within the designated response time.</div></li><li><div>
Post no-show revenue daily, if required by the property.</div></li><li><div>
Communicate rates and availability to wholesalers.</div></li><li><div>
Ensure proper billing instructions are recorded for each reservation to prevent rebates or refunds.</div></li><li><div>
Accurately capture and communicate all guest requirements to relevant departments.</div></li><li><div>
Complete all tasks listed on the daily reservations checklist.</div></li><li><div>
Stay fully informed of hotel promotions and special offers.</div></li><li><div>
Assist in processing travel agent commissions when requested.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
Minimum of 2 years&rsquo; experience in a Reservations Department within a 4- or 5-star property.</div></li><li><div>
Strong proficiency in English, both written and verbal.</div></li><li><div>
Knowledge of additional languages is an advantage.</div></li><li><div>
Degree or Diploma in Training and Development or Hotel Management.</div></li><li><div>
Solid working knowledge of Opera PMS and Microsoft Office applications.</div></li></ul></div>

Cluster Reservations Agent

IHG Hotels & Resorts

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>Do you see yourself as a Cluster Reservations Agent as part of InterContinental Hotels Group&reg; at Dubai Festival City?
</p><p>As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;&#65039; brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.</p>
<p>The IHG Hotels at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn &amp; Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.
</p><p><b>A little taste of your day-to-day:</b></p>
<ul><li>Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.</li>
<li>Promote the Hotel&rsquo;s (and IHG DFC generally) products and services.</li>
<li>Maintain a high level of product and service knowledge about all IHG DFC Hotels in your region.</li>
<li>Develop and maintain a regular pattern of sales calls.</li>
<li>Record and process reservations made by phone/fax/email.</li>
<li>Process amendments to reservations such as extensions, early departures, etc.</li>
<li>Record special billing arrangements for groups and conventions.</li>
<li>Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.</li>
<li>Maintain knowledge of special rates/ offers/ promotions.</li>
<li>Monitor reservation levels and inform Managers of current and future occupancy rates.</li>
<li>Prepare reports as requested (eg: to travel agents, business houses, F&amp;B, Daily pick up etc.).</li>
<li>Prepare reservation sales reports.</li>
<li>Monitoring Web-Supplier extranet and matching all the upcoming booking with opera PMS.</li>
<li>Following up on traces on daily basis.</li>
<li>Preparing no show and cancellation on daily basis.</li>
<li>Charging prepaid booking at the time of reservations with secure pay or manual.</li>
<li>Performing on daily basis profile check for upcoming arrivals.</li>
</ul><p><b>What we need from you:</b></p>
<ul><li>Minimum 1 year of front office or reservations experience.</li>
<li>Intermediate knowledge of Microsoft Office.</li>
<li>Advanced in writing and speaking English.</li>
<li>Knowledge of Opera is desirable.</li>
<li>Knowledge of Arabic language desired</li>
<li>Ability to work both independently and within a team environment.</li>
<li>Ability to lead and motivate team members.</li>
</ul><p><b>What you can expect from us:</b></p>
<p>We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including impressive room discounts and some of the best training in the business.</p>
<p>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.</p>
<p>IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.</p>
<p>So, join us, and you&rsquo;ll become part of our ever-growing global family.</p>
</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;&#65039; brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.<p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Cluster Reservations Agent - Reservations - InterContinental Hotels Group® Dubai Festival City

Holiday Best Gulf, Dubai

<p>To handle high-volume outbound calls, convert leads into bookings, and ensure all enquiries and reservations are accurately updated in the system for B2B and B2C customers.</p><p>Key Responsibilities</p><p><b>Telesales &amp; Lead Management</b></p><ul><li>Make <b>outbound calls per day</b> (new leads + follow-ups).</li><li>Handle enquiries from <b>phone, WhatsApp, email, website and social media</b>.</li><li>Qualify leads, explain packages, and convert enquiries into <b>confirmed bookings</b>.</li><li>Maintain professional, friendly and clear communication in <b>English</b> at all times.</li></ul><p><b>Reservations &amp; Ticketing</b></p><ul><li>Coordinate <b>flight, hotel and holiday package reservations</b> with suppliers and internal teams.</li><li>Support ticketing and re-issuance as required (where applicable).</li><li>Prepare and share <b>quotations, itineraries and confirmations</b> with clients.</li></ul><p><b>Customer Service &amp; Follow-Up</b></p><ul><li>Manage basic <b>call centre and chat support</b>, ensuring quick and polite responses.</li><li>Do timely <b>WhatsApp/email follow-ups</b> for pending and hot leads.</li><li>Handle simple complaints or issues and escalate to the manager where needed.</li></ul><p><b>System &amp; Reporting</b></p><ul><li>Update all <b>leads, calls, follow-ups and bookings</b> in the Master Data / CRM <b>on the same day</b>.</li><li>Support daily/weekly <b>sales and lead reports</b> for management.</li><li><b>2&ndash;3 years&rsquo; experience</b> in telesales / call centre / customer service (travel industry preferred).</li><li>Basic knowledge of <b>travel reservations / ticketing</b> is an advantage.</li><li>Good computer skills and fast learner on new systems</li><li>Energetic, positive, and <b>high follow-up discipline</b>.</li></ul><p>Job Types: Full-time, Permanent, Contract</p>

Telesales & Reservation Executive

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25193496<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>Sheraton Mall of the Emirates Hotel Dubai, Sheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p><p><br>
</p><p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Multi-Property Reservation Agent

<div><b>Company Description</b><p><br>
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.</p><p>
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.</p><p>
A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.</p><b><br>
Job Description</b><p><br>
&bull; Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service &bull; To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings &bull; To be fully knowledgeable in the operation, functionality and standards required in using Opera and Delphi &bull; To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue team, whilst always attempting to gain the highest possible revenue advantage for the hotel &bull; To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards &bull; To update any special requests and billing details in Opera &bull; To give a polite and friendly response to all incoming telephone enquiries &bull; To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible &bull; To process all enquiries and reservation confirmations on the same day as receipt &bull; To maintain accurate filing systems for all correspondence within the department &bull; To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities &bull; To identify potential sales leads for the sales team to develop future accounts &bull; To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets &bull; To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude &bull; To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations Supervisor and Regional Director of Revenue</p><b><br>
Qualifications</b><p><br>
&bull; High School Diploma or equivalent required. College Degree in Business, Hospitality, or Related field preferred &bull; One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel &bull; Hotel reservations experience gained in the Middle East preferable &bull; Enter and locate work related information using computers and/or point of sale systems &bull; Possess a gracious, friendly, and fun demeanor &bull; Ability to multitask, work in a fast paced environment and have a high level attention to detail &bull; Strong verbal and written communication skills in English with Arabic and other languages preferred &bull; Maintain positive and productive working relationships with other employees and departments &bull; Ability to work independently and to partner with others to promote an environment of teamwork</p></div>

Reservations Agent

Intercity Hotel Dubai Jaddaf Waterfront

<p>Hotel reservation agents are <b>responsible for keeping accurate records about customer bookings, payments</b>, and any additional information that hotel staff might need when interacting with a guest. They might also use records to follow up with previous customers to encourage them to book another stay at the hotel.</p><ul><li>Checking reservations daily for compliance to ensure that the minimum response time is Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.</li><li>Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.</li><li>Planning and using efficient organizational skills to run the daily operation.</li><li>Organizing on-the-job and weekly training for all staff.</li><li>To keep reservations staff informed on all changes or developments within the hotel and the company.</li><li>To spot-Check reservations made the previous day and Check all VIP arrivals</li><li>Training, developing, and motivating staff to increase productivity.</li></ul><p>Job Type: Full-time</p><p>Experience:</p><ul><li>Hotel Industry: 1 year (Required)</li></ul>

Peninsula Hospitality Group

<ul><li><b>Process and manage reservations:</b> Handle booking requests, modifications, and cancellations for hotel rooms and related services through various channels like phone, email, and online systems.</li><li><b>Provide guest information:</b> Answer questions about room types, rates, hotel policies, and amenities to help guests make informed decisions.</li><li><b>Operate reservation systems:</b> Utilize property management systems (PMS) and other reservation software to manage booking schedules and ensure accuracy.</li><li><b>Communicate with other departments:</b> Liaise with front desk, sales, and other staff to provide detailed information about upcoming arrivals and special requests.</li><li><b>Handle payments:</b> Process advance deposits and take payment information for bookings, including credit/debit card payments.</li><li><b>Send confirmations:</b> Prepare and send letters of confirmation to guests.</li></ul><p>Job Type: Full-time</p>

Reservation Agent With Hotel Experience

Explore 2559+ Reservations sales agent in Dubai this December. Find roles across top companies and apply now to boost your career.

2559 reservations sales agent jobs IN Dubai

Cluster Reservations Agent

Cluster Reservations Agent - Reservations - InterContinental Hotels Group® Dubai Festival City

Telesales & Reservation Executive

Multi-Property Reservation Agent

Reservations Agent

Reservations Agent

Reservation Agent With Hotel Experience