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assistant store supervisor Jobs in Muscat

assistant store supervisor

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cafe supervisor - specialty coffee Jobs in Muscat

cafe supervisor - specialty coffee

guest service centre manager Jobs in Muscat

guest service centre manager

restaurant shift supervisor

Takamul National Company LLC

As a Shift Supervisor / Team Leader you will be at the heart of creating exceptional customer experiences and maintaining the highest operational standards. Your role is to lead and inspire your team, ensuring a welcoming atmosphere, impeccable service, and top-quality products. You&rsquo;ll manage all aspects of store operations while championing the brand's mission to delight every customer.Key ResponsibilitiesCustomer Satisfaction &amp; Experience<ul><li>Ensure every customer enjoys an outstanding dining experience through exceptional service and product quality.</li><li>Foster a welcoming, friendly environment that prioritizes customer engagement and satisfaction.</li><li>Address customer feedback and complaints promptly and professionally, turning challenges into opportunities.</li><li>Implement and promote initiatives to enhance customer loyalty and brand experience.</li></ul>Operational Excellence<ul><li>Oversee daily store operations, ensuring adherence to company standards in cleanliness, organization, and safety.</li><li>Monitor food preparation processes to maintain quality and consistency in every product served.</li><li>Manage inventory levels, stock rotation, and supply orders to avoid shortages or waste.</li><li>Conduct regular store audits to ensure compliance with health, safety, and hygiene regulations.</li></ul>Team Leadership &amp; Development<ul><li>Recruit, train, and motivate a high-performing team passionate about delivering exceptional service.</li><li>Set clear expectations, delegate tasks effectively, and monitor team performance.</li><li>Lead by example, demonstrating excellent customer service, problem-solving, and operational skills.</li><li>Provide coaching and development opportunities to help team members reach their full potential.</li></ul>Financial Performance<ul><li>Achieve store sales targets and profitability goals through effective cost management and upselling techniques.</li><li>Oversee cash handling, daily reconciliations, and adherence to financial protocols.</li><li>Monitor labor costs and adjust schedules to ensure operational efficiency.</li></ul>Qualifications and Skills<ul><li>Experience: Minimum 3 years in a supervisory or managerial role in the food &amp; beverage or hospitality industry.</li><li>Education: Diploma or degree in hospitality, business management, or a related field is preferred.</li><li>Exceptional leadership and team-building skills.</li><li>Strong focus on customer service and creating memorable experiences.</li><li>Proficiency in managing store operations, including inventory, staffing, and financial tasks.</li><li>Knowledge of food safety and hygiene practices.</li><li>Excellent problem-solving and decision-making abilities.</li></ul>Why Join Us? We don&rsquo;t just make pizza; we create experiences that bring people together. As a Store In-Charge, you&rsquo;ll have the opportunity to lead a passionate team, deliver unforgettable moments for customers, and uphold the highest standards in every aspect of the business.Let&rsquo;s shape the future of great dining experiences together!Job Type: Full-timeWork Location: In person

Restaurant - Shift Supervisor

Thousand Nights Camp & Hospitality Concept LLC

Job Description: WAITER / WAITRESS &ndash; URBANO BISTRO Department: FOH (Front of House)Reports To: Head Waiter / Restaurant SupervisorLocation: MuscatJob Code:Job summary:The Waiter / Waitress is a front-of-house professional responsible for delivering warm, attentive, and efficient service to all guests throughout their dining experience. This role is the primary point of contact for guests, ensuring that all service standards are consistently executed with professionalism, enthusiasm, and attention to detail. The Waiter / Waitress takes food and beverage orders, serves meals and beverages, maintains table cleanliness, and contributes to a positive dining atmosphere. Working under the supervision of the Head Waiter and Restaurant Supervisor, this position plays a vital role in achieving guest satisfaction, supporting team goals, and upholding the restaurant's brand reputation.KEY RESPONSIBILITIES &amp; DUTIESService Excellence &amp; Guest ExperienceService Delivery:&middot; Greet guests warmly upon arrival with a genuine smile and professional demeanor.&middot; Escort guests to their tables, present menus, and provide an overview of the menu structure and daily specials.&middot; Guide guests through the ordering process, offering recommendations based on menu knowledge and guest preferences.&middot; Execute all service sequences according to established standards, (Personal)&middot; Personalized Greeting, Explain the Menu, Recommend and Take Order, Serve Food and Beverage, Oversee guest happiness, Now its time for dessert, coffee and Tea, Accurate Billing, Lond Lasting Impression&middot; Anticipate guest needs proactively, demonstrating attentiveness without being intrusive.&middot; Maintain thorough knowledge of all menu items, including:&middot; ngredients and preparation methods&middot; Flavor profiles and presentation&middot; Allergen information and dietary restrictions&middot; Dessert and Beverage options&middot; Daily specials and limited-time offerings&middot; Ensure tables are properly set, side stations are organized, and the dining area maintains a clean, inviting ambiance throughout service.Guest Relations:&middot; Build rapport with guests, remembering preferences and special occasions to personalize future visits.&middot; Respond to guest requests, questions, and concerns promptly and professionally.&middot; Handle guest complaints with empathy, seeking assistance from the Head Waiter or Supervisor when needed.&middot; Escalate any unresolved issues to the Head Waiter or Restaurant Supervisor promptly.&middot; Contribute to a welcoming atmosphere that encourages guest loyalty and repeat visits.TEAM COLLABORATION &amp; SUPPORTShift Participation:&middot; Attend pre-shift briefings to receive updates on:&middot; Daily specials and menu changes&middot; VIP guests and special reservations&middot; Service priorities and focus areas&middot; Promotions, offers, and targets&middot; 86 items and inventory updates&middot; Guest review scores and team standings&middot; Report for shifts on time, in full uniform, and ready to work.&middot; Support colleagues during peak periods, assisting with table clearing, running food, and other tasks as needed.&middot; Maintain a positive, cooperative attitude, contributing to a supportive team environment.Training &amp; Development:&middot; Participate actively in on-the-job training and development sessions.&middot; Demonstrate willingness to learn new skills, menu items, and service techniques.&middot; Seeking feedback from the Head Waiter and Supervisor to improve performance.&middot; Support the training of new team members by demonstrating correct procedures and service standards. OPERATIONAL EFFICIENCY:Order &amp; Service Coordination:&middot; Take food and beverage orders accurately using the POS system, ensuring special requests and modifications are clearly noted.&middot; Liaise with the kitchen and bar teams to ensure timely delivery of orders.&middot; Monitor order progress and communicate any delays or issues to the Head Waiter.&middot; Serve food and beverages according to service standards, including proper presentation, tray service, and table-side etiquette.&middot; Clear tables efficiently after each course, ensuring glassware, cutlery, and crockery are properly sorted for the stewarding team.&middot; Maintain awareness of table turns, waiting times, and overall dining room flow.Sales &amp; Revenue GrowthUpselling &amp; Promotion:&middot; Actively promote and upsell menu items, beverages, and specials to enhance guest experience and maximize check averages.&middot; Confidently recommend high value dishes.&middot; Support the implementation of seasonal promotions, special events, and festival activations.&middot; Contribute to achieving daily, weekly, and monthly sales targets for the outlet.Inventory &amp; Supplies Management:&middot; Monitor and maintain adequate stock levels of service supplies, including:o Menu tabso Cutlery, crockery, and glasswareo Wet tissues and condiments&middot; Report any shortages, breakages, or equipment issues to the Head Waiter promptly.&middot; Assist in receiving and organizing service supplies as directed.&middot; Support monthly inventory counts of operating equipment and supplies.Hygiene, Safety &amp; Presentation:&middot; Maintain impeccable personal grooming and uniform standards at all times.&middot; Ensure assigned tables, stations, and dining areas are clean, organized, and well-maintained throughout service.&sect; Performing the dusting, moping and scrubbing task as a side duty.&middot; Adhere to all hygiene and food safety standards, including proper handwashing, handling of food and beverages, and sanitation practices.&middot; Follow all health, safety, and security protocols, reporting any hazards or incidents to the Head Waiter immediately.&middot; Support deep cleaning activities as scheduled.ADMINISTRATION &amp; COMPLIANCE:Documentation &amp; Reporting:&middot; Maintain accurate records of orders, billing, and payments.&middot; Ensure all transactions are processed correctly through the POS system, following cash handling and payment reconciliation procedures.&middot; Report any discrepancies, voids, or errors to the Head Waiter / Supervisor promptly.&middot; Contribute to shift reports by providing feedback on service highlights, guest comments, and operational observations as requested.Policy Compliance:&middot; Adhere to all company policies, procedures, and service standards.&middot; Comply with attendance, grooming, conduct, and service delivery requirements.&middot; Uphold professional ethics and integrity in all dealings.&middot; Protect company assets, including operating equipment, supplies, and confidential information.QUALIFICATIONS &amp; EXPERIENCEEducation:&middot; Diploma or certification in Hospitality Management, Food &amp; Beverage Service, or related field is preferred.&middot; Basic food safety and hygiene certification is mandatory.Experience:&middot; Minimum 1&ndash;2 years of experience in front-of-house food and beverage service in a restaurant or hotel outlet.&middot; Experience in a high-volume, standalone restaurant is advantageous.&middot; Fresh graduates with formal hospitality training and strong service aptitude may be considered for entry-level roles.Technical Skills:&middot; Service Knowledge: Understanding of food and beverage service standards, sequences, and etiquette.&middot; Menu Familiarity: Ability to learn and retain comprehensive menu knowledge, including ingredients, preparation, and allergens.&middot; POS Systems: Proficiency in using point-of-sale systems for order entry and payment processing.&middot; Cash Handling: Basic experience with billing, payment processing, and cash reconciliation.&middot; Language Skills: Excellent spoken English; Arabic or additional languages are advantageous.WORKING CONDITIONS&middot; Based on the restaurant outlet with daily presence required during service hours.&middot; Extensive time spent standing, walking, and moving throughout the dining area during service.&middot; Flexibility working a different shift, including:&middot; Early mornings and late evenings&middot; Weekends and public holidays&middot; Split shifts as required by business volumes&middot; Extended hours during peak periods, special events, and new project launches&middot; Fast-paced, dynamic environment with multiple competing priorities.&middot; Regular interaction with guests, team members, kitchen staff, and management.&middot; Physical requirements include standing for extended periods, carrying trays, and moving between tables and service stations.Special Note: This performance role guide is not exhaustive, nor is it meant to be. Additional responsibilities and tasks may be introduced where necessary to meet the needs of the business.Job Types: Full-time, Contract Contract length: 24 monthsPay: RO180.000 per monthExperience:<ul><li>restaurant: 2 years (Required)</li></ul>

Waiter / Waitress

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 As talabat continues to grow and keep ahead of the curve we have launched our very own end-end grocery service across the MENA region: tMart
 
 
 We&rsquo;re looking for a Assistant Store Supervisor to join the team and focus on growing our own Grocery Store &ldquo;tMart&rdquo;, which is the region&rsquo;s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!
 
 
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 Responsible for the operations of the store during his shift, in terms of end to -end operation: managing staff , Ordering, Inbound receiving, stocking, Pick and pack orders
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 Assists Store supervisor to manage all store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, &hellip;)
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 Assists Store supervisor for Ordering / Store replenishment: by Ensure proper stock in stores (No OOS or OVS) and help to assessing the inventory and issuing orders based on the input and assessment of demand planner plus physical stock assessment
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 Inventory management: Support Store supervisor by Ensuring effective stock control function and practices. Support Implementation of inventory process to ensure adequate stock levels and accurate inventory by conducting Store Stock take &amp; Cycle count based on the agreed schedule
 </li>
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 Inbound receiving: During his shift , to ensure Accurate receiving of orders as per policies &amp; SOP
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 Outbound: During his shift , to ensure Efficient and accurate picking and packing of customer orders, as per SOP
 </li>
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 Support Store supervisor by monitoring fulfillment processes and recommend improvements to increase productivity and profits.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 You have at least 3-5 years of experience in supermarket or restaurant
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 You are someone energized by the unknown and look forward to learning each day on the job.
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 <li>
 Good communication skills, and always like to be hands-on with several tools.
 </li>
 <li>
 Additionally, you have robust interpersonal and intercultural skills.
 </li>
 <li>
 Language skills: Fluent English and Arabic would be highly advantageous.
 </li>
 <li>
 Help Store supervisor by Ensuring implementation of actions pertinent to store-related shrinkages
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 <li>
 Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally during his shift
 </li>
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 Discussing with the Store supervisor all issues/problems and propose solutions
 </li>
 </ul>
</div>

Assistant Store Supervisor

Job Title : Kitchen Steward / DishwasherDepartment : Back of House (Kitchen)Reports To : Chef de Partie, Sous Chef, or Head ChefLocation :Document Code :Updated Date :Job summary:The Steward / Dishwasher is an essential member of the Back of House team responsible for maintaining the highest standards of cleanliness and hygiene throughout the kitchen and food service areas. This role ensures that all cutlery, crockery, glassware, cookware, and kitchen equipment are impeccably cleaned, sanitized, and organized for use. By maintaining a flawless and hygienic environment, the Steward directly contributes to guest satisfaction and the smooth operation of the kitchen. This position also supports the kitchen team with basic food preparation tasks and general cleaning duties, serving as a foundational role in the restaurant's success.KEY RESPONSIBILITIES &amp; DUTIESDishwashing &amp; Sanitation<ul><li>Washes dishes, glassware, flatware, cutlery, crockery, pots, pans, and cooking equipment using commercial dishwashers or by hand, ensuring all items are thoroughly cleaned and sanitized.</li><li>Inspects all items during washing and storage, removing any chipped, cracked, or broken items from circulation immediately and reporting breakages to the supervisor.</li><li>Places clean dishes, utensils, glassware, and cooking equipment in designated storage areas, ensuring they are organized, accessible, and ready for use.</li><li>Monitors dishwashing equipment, reporting any malfunctions or maintenance needs to the supervisor promptly.</li></ul>Kitchen Cleanliness &amp; Maintenance<ul><li>Maintains kitchen work areas, countertops, tables, and preparation surfaces in a clean and orderly condition throughout the shift.</li><li>Sweeps, mops, and scrubs kitchen and restaurant floors regularly throughout the shift and whenever required to prevent slips and maintain hygiene.</li><li>Cleans kitchen equipment (ovens, stoves, fryers, mixers, refrigerators) as per cleaning schedules, ensuring grease and food residue are removed.</li><li>Cleans garbage cans and bins with water. Ensuring they are sanitized and odor-free. Sorts and removes trash, placing it in designated pickup areas.</li><li>Participates in deep cleaning activities as scheduled, including walls, ceilings, vents, and hard-to-reach areas.</li></ul>Operational Support<ul><li>Assists in cleaning or preparing various foods for cooking or serving under the guidance of kitchen staff, including basic vegetable washing, peeling, and cutting as skills develop.</li><li>Receives, organizes, and stores supplies upon delivery, ensuring proper rotation and labeling. Transfers supplies or equipment between storage and work areas by hand or using hand trucks.</li><li>Performs proper store pick-ups as required, ensuring all necessary supplies are retrieved and delivered to the appropriate sections.</li><li>Stocks supply such as food, utensils, napkins, and other items in serving stations, cupboards, refrigerators, or designated areas.</li><li>Loads or unloads trucks that deliver or pick up food, supplies, or equipment.</li></ul>Safety &amp; Compliance<ul><li>Ensures proper use of all PPE (gloves, goggles, aprons, non-slip shoes) when handling chemicals or performing cleaning tasks.</li><li>Demonstrates thorough knowledge of cleaning chemicals, including proper dilution ratios, application methods, and safety precautions.</li><li>Reports any safety hazards, spills, or equipment issues immediately to the supervisor.</li><li>Follows all restaurant policies, procedures, and service standards, including health, safety, and hygiene regulations.</li></ul>Additional Responsibilities:<ul><li>Busser Support: May assist front-of-house team with clearing tables during peak periods to maintain turnover efficiency.</li></ul>&middot; Cross-Training: Demonstrates willingness to be cross-trained in basic food preparation and kitchen support tasks to provide operational flexibility.&middot; Inventory Assistance: Assists with periodic stock takes of cleaning supplies, disposables, and other steward-controlled inventory.&middot; Equipment Organization: Maintains organized storage of cleaning equipment, chemicals, and supplies, ensuring they are labeled, secure, and accessible only to authorized personnel.KEY SKILLS AND REQUIREMENTSQualifications &amp; Experience<ul><li>Education: No formal education required; on-the-job training provided.</li><li>Experience: Previous experience in a kitchen or cleaning role is an advantage but not mandatory. Entry-level candidates are welcome.</li></ul>Technical Skills<ul><li>Cleaning Knowledge: Understanding of cleaning methods, sanitation procedures, and proper use of cleaning chemicals.</li><li>Equipment Operation: Ability to operate commercial dishwashing equipment safely and efficiently.</li><li>Chemical Safety: Knowledge of safe chemical handling, dilution, and storage practices.</li><li>Physical Capability: Ability to perform physically demanding tasks consistently.</li></ul>Physical Requirements<ul><li>Lifting: Ability to lift up to 50 lbs (22.7 kg) maximum.</li><li>Carrying: Frequent lifting and/or carrying of items up to 20 lbs (9 kg).</li><li>Standing/Walking: May require significant standing, walking, and moving throughout the shift.</li><li>Mobility: Ability to bend, stoop, reach, and perform repetitive motions.</li></ul>Personal Attributes<ul><li>Commitment: Reliable, punctual, and committed to maintaining high cleanliness standards.</li><li>Initiative: Takes initiative to identify cleaning needs and complete tasks without constant direction.</li><li>Following Instructions: Ability to follow instructions accurately and consistently.</li><li>Teamwork: Works collaboratively with kitchen and service teams, demonstrating respect and support.</li><li>Attention to Detail: Meticulous in cleaning, ensuring no spot or residue is left behind.</li><li>Work Ethic: Strong work ethic with the ability to work efficiently under pressure.</li><li>Adaptability: Flexible and willing to assist with additional tasks as required.</li></ul>WORKING CONDITIONS<ul><li>Physical Demands:</li><li>Ability to stand for extended periods (10&ndash;12 hours per shift).</li><li>Ability to lift and carry heavy items up to 50 lbs / 22.7 kg regularly.</li><li>Frequent bending, stooping, reaching, and repetitive motions (scrubbing, lifting, pushing).</li><li>Environment:</li><li>Fast-paced kitchen environment with exposure to:</li><li>Hot and humid conditions (near dishwashing equipment, ovens).</li><li>Wet and slippery floors.</li><li>Loud noise levels from dishwashing and kitchen equipment.</li><li>Cleaning chemicals and detergents.</li><li>Hot water and steam.</li><li>Work Schedule:</li><li>Flexibility: Must be willing to work a flexible schedule, including early mornings, late evenings, weekends, public holidays, and split shifts as required by the business.</li><li>Hours: Full-time position, typically 60 hours per week.</li><li>Uniform:</li><li>Must maintain a clean uniform (apron, non-slip safety shoes, gloves) as provided or specified by the company.</li><li>PPE (personal protective equipment) must be worn when handling chemicals or performing specific tasks.</li><li>Certifications:</li><li>Food Handler&rsquo;s Certificate / Food Safety Certification is an advantage but not mandatory; it may be required to obtain within 6 months from the date of joining.</li></ul>Special Note: This performance role guide is not exhaustive, nor is it meant to be. Additional responsibilities and tasks may be introduced where necessary to meet the needs of the business.Job Types: Full-time, Contract Contract length: 24 monthsPay: From RO110.000 per monthApplication Question(s):<ul><li>Do u have knowledge of the washing chemical ?</li></ul>

Dishwasher / Kitchen Steward (Prefer candidates in Oman)

We are looking for an experienced Cafe Supervisor with a strong background in specialty coffee to lead our team and deliver an outstanding customer experience.If you are passionate about coffee excellence, team leadership, and operational standards &mdash; this opportunity is for you.Key Responsibilities:<ul><li>Supervise daily caf&eacute; operations and ensure smooth shift management</li><li>Maintain specialty coffee quality standards and oversee beverage preparation</li><li>Train, coach, and motivate baristas</li><li>Monitor inventory, ordering, and stock control</li><li>Ensure compliance with hygiene, safety, and company standards</li><li>Handle customer feedback professionally and maintain high service levels</li><li>Achieve sales targets and support business growth initiatives</li></ul>Requirements:<ul><li>Minimum 2&ndash;3 years experience in specialty coffee, with at least 1 year in a supervisory role</li><li>Strong knowledge of espresso calibration and brew methods</li><li>Leadership and team management skills</li><li>Good communication skills in English</li><li>Ability to work flexible shifts</li><li>Strong problem-solving and organizational skills</li></ul>Job Type: Full-timeWork Location: In person

Cafe Supervisor - Specialty Coffee

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 As Room Service Waitress you need to ensure the effective delivery of in-room dining services to guests of the hotel. Your key duties and responsibilities will be to ensure that the in-room dining service is delivered in line with the brand service standards, that orders are delivered on time having been thoroughly checked, and that tray clearanceis done quickly. Additionally you will be required to fully participate in departmental training sessions to improve personal skills and service levels, interact with guests in an upbeat and friendly manner in order to maximize satisfaction, and capitalize on the returns to the hotel.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; High School diploma
 
 
 &bull; Previous experience in a Food &amp; Beverage/Restaurant role
 
 
 &bull; Passion for teamwork
 
 
 &bull; Excellent guest service skills
 
 
 
</div>

Waitress

Americana Restaurants

<div>
 
 
 Job Purpose
 
 
 
 Support daily financial operations by ensuring accurate reconciliation of cash and non cash transactions across restaurants. Maintain compliance through audits, petty cash reviews, and timely preparation of tax and financial records.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
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 Collect and track daily bank deposit slips from restaurants, ensuring completeness and accuracy.
 </li>
 <li>
 Reconcile daily cash sales with bank deposits, identifying and resolving discrepancies in a timely manner.
 </li>
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 Reconcile non cash transactions including aggregators, ensuring alignment between reported and collected amounts.
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 Conduct restaurant spot checks in line with company policies to ensure adherence to financial controls and procedures.
 </li>
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 Review and monitor petty cash across stores and departments, ensuring accurate recording in the system.
 </li>
 <li>
 Prepare and support submission of municipality and tourism tax filings across all regions.
 </li>
 <li>
 Provide support to the finance team on ad hoc tasks and cross functional initiatives as required.
 </li>
 </ul>
 
 
 
 
 
 Education &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor of commerce, or a business related degree
 </li>
 <li>
 1-3 years of accounting experience
 </li>
 </ul>
 
 
</div>

Accountant

Explore 30+ Restaurant shift supervisor in Muscat this April. Find roles across top companies and apply now to boost your career.