sales executive

sales representative

sales manager

marketing manager

outdoor sales executive

retail sales manager

Puig

<div><div><p>Brand</p>
<div><p>Byredo</p>
</div><div><p>City</p>
<div><p>Dubai</p>
</div></div><div><p>Work area</p>
<div><p>Retail</p>
</div></div><div><p>Job type</p>
<div><p>Permanent</p></div></div></div><p></p><div><br>
</div><div></div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>The Opportunity</b></h2>
</div><div><p>Reporting to the Middle East Brand Director Niche &amp; Wellness, the Retail Manager &ndash; Byredo is responsible for the overall management of the retail business with full accountability for driving both commercial performance and brand value through retail and wholesale doors across the UAE. In addition this role is also responsible for supporting our market partners in the region. Key to the role is to ensure delivery of sales, profitability, KPI goals and business objectives. The retail manager is a brand ambassador and leader of their teams and should uphold and champion our values. The Retail Manager is accountable for leading their teams in delivering exceptional and consistent customer experience in line with the brand service and proposition, while actively contributing to business strategy, identifying growth opportunities and influencing key drivers such as flagship performance, clientelling and retail experience evolution.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>What you'll get to do</b></h2><br>
</div><p></p><div><div><p><b>Sales Generation</b></p>
<ul><li>Analyze sales reports and data to determine business needs and set forward-looking, opportunity-driven strategies.</li>
<li>Set individual sales and business objectives aligned with each store&rsquo;s needs and goals.</li>
<li>Ensure teams maintain constant client communication through clienteling and CRM, actively building a quality, segmented database to increase sales, loyalty and long-term client value.</li>
<li>Collaborate with Marketing to deliver market-relevant initiatives that drive traffic, conversion and engagement.</li>
<li>Stay up to date on market trends and competitor activity, sharing insights with teams.</li>
<li>Identify and lead business opportunities beyond day-to-day operations to support sustained regional growth.</li>
</ul><p><b>Strategic Leadership &amp; Business Development</b></p>
<ul><li>Drive retail as a strategic pillar of brand development, aligning commercial performance with brand positioning.</li>
<li>Contribute to business planning and decision-making using insights from performance, client behavior and market dynamics.</li>
<li>Identify opportunities to expand across existing stores, new locations and formats.</li>
<li>Shape the evolution of clienteling, CRM, retail experience and flagship positioning across the region.</li>
<li>Provide clear, structured insights and recommendations to support strategic decisions.</li>
</ul><p><b>Profitability</b></p>
<ul><li>Manage and control profitability across stores and region, ensuring gross margin and EBITDA targets are met while identifying opportunities to optimize performance and cost base.</li>
</ul><p><b>Customer Service</b></p>
<ul><li>Lead the delivery of a best-in-class luxury client experience, ensuring differentiation and emotional engagement.</li>
<li>Lead by example with an active presence on the sales floor.</li>
<li>Ensure flagship stores act as benchmark environments for service excellence across the network.</li>
<li>Maintain consistently elevated service standards, including fragrance profiling, evolving with client expectations and brand positioning.</li>
<li>Empower teams to make customer-focused decisions aligned with company values.</li>
</ul><p><b>People Management</b></p>
<ul><li>Build and develop high-performing teams with strong Store Manager leadership.</li>
<li>Develop future leaders to ensure a sustainable succession pipeline.</li>
<li>Drive a performance culture based on clear expectations, accountability and continuous development.</li>
<li>Manage HR issues effectively in line with policies, partnering with HR and the Regional Brand Director as needed.</li>
<li>Conduct performance reviews to identify strengths and development needs.</li>
</ul><p><b>Merchandising &amp; Visual Standards</b></p>
<ul><li>Implement and maintain merchandising and visual guidelines to the highest standards.</li>
<li>Ensure displays, windows and presentation align with campaign guidelines, supporting brand storytelling and client experience.</li>
<li>Partner with In-store, VM teams and Store Managers to ensure appropriate assortment and communicate inventory needs.</li>
<li>Identify and communicate product concerns in a timely manner.</li>
</ul><p><b>Operations</b></p>
<ul><li>Ensure all operational standards are maintained at all times in line with company policies and procedures.</li>
<li>Oversee key operational areas including stock management, scheduling, loss prevention and store compliance, ensuring efficiency, accuracy and minimal disruption to commercial performance.</li>
<li>Act as a coordinator between store network and back-office for smooth execution of activities.</li>
</ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>We'd love to meet you if you have</b></h2>
</div><div><ul><li>Experience within the luxury retail sector.</li>
<li>Previous experience as a Retail/Area Manager leading a team in a multi-site store environment.</li>
<li>Proven ability to combine strong operational execution with strategic thinking and business impact.</li>
<li>Commerciality and proven history of driving sales and maintaining profitability.</li>
<li>The ability to create and maintain a luxury service experience.</li>
<li>Good people skills with emphasis on leading and building teams and fostering cross functional relationships.</li>
<li>Proactive with a strong sense of autonomy.</li>
<li>Ability to lead and drive performance across a multi-site network with strong remote management capability.</li>
<li>Comfortable navigating ambiguity with a flexible and agile approach.</li><br>
</ul><p></p><p>We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>A few things you'll love about us</b></h2>
</div><ul><li>An entrepreneurial, creative and welcoming work culture</li>
<li>A range of learning and development opportunities</li>
<li>An international company with plenty of opportunities to grow</li>
<li>A competitive compensation &amp; benefits package</li>
</ul></div></div></div><div><p>Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.</p>
<p>At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.</p></div></div></div></div><p></p>

Byredo Retail Manager

VN Capitals

<p>PrimeBox is a fast-growing storage and logistics company based in Dubai. We offer self-storage, moving &amp; packing and business fulfilment services — and we're expanding. We're looking for a driven Business Development Manager to bring in new clients and open up new markets across the UAE.</p><p> </p><p><strong>What you'll be doing</strong></p><p> </p><ul><li>Proactively hunting and acquiring new clients across B2C and B2B segments (individuals, SMEs, e-commerce, retail, logistics)</li><li>Identifying and developing new verticals and partnership channels</li><li>Leading negotiations and closing deals end-to-end</li><li>Working warm inbound leads as an additional sales stream</li><li>Coordinating the client manager: task assignment and account oversight</li><li>Managing the pipeline and reporting in CRM</li></ul><p> </p><p><strong>What we're looking for</strong></p><p> </p><ul><li>2+ years in business development or active B2B/B2C sales</li><li>Proven track record of independently sourcing clients — not just handling inbound</li><li>Strong negotiator with the ability to build lasting relationships</li><li>Fluent English required; Arabic is a strong advantage</li><li>Self-starter who thrives without micromanagement</li><li>Own car and UAE driving licence (preferred)</li></ul>

Business Development Manager

Sephora

<div><p>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.</p><p></p><p><br>
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.</p><p></p><p><br>
With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.</p><p></p><p><b><i><br>
You will excel and enjoy this position if you are ready to actively handle the following missions :</i></b></p><p></p><p><b><br>
Client Experience</b></p><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Supervisor and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Area Manager in analyzing results and proposing action plans in order to enhance the client experience.</li><li>
Maintain and enforce quality customer service and resolve customer service complaints.</li></ul><p><b>
Sales
</b></p><ul><li>Inspire the team in achieving commercial and operational KPI&rsquo;s and create improvement plans to drive them.</li><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Achieve the desired market share for services .</li><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li></ul><ul><li>Create disruptive internal competitions to motivate the team and boost achievements.</li><li>
analyzing the results achieved during the shift/floor leadership segment and create action plans during the day to achieve set target.</li></ul><div></div><p><b><br>
Operations</b></p><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Enforce the team to apply and follow established policies and procedures regarding store operations.
</li></ul><ul><li>Accurately monitor stock availability and report low stock to Head Office to avoid OOS situations.</li><li>
Propose podium order and track daily performance.</li><li>
Drive all operational KPIs and create improvement plans for each.
</li><li>Align with Category Departments on Shelving plans, novelties, brand relocations, gird changes etc.. and communicate to your assigned team.</li></ul><div></div><p><b><br>
Business</b></p><ul><li>
Provide support to the Area Manager with knowledge of the market conditions, competition, client needs, etc.</li><li>
Analyze all relevant KPIs and propose action plans for improvement.
</li><li>Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends .</li><li>
Plan, implement and oversee in-store promotional events or displays.</li><li>
Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>
Ensure all Business reports are completed efficiently when required.</li></ul><div><br>
</div><p><b>People</b></p><ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Area Manager.</li><li>
Ensure the team is attending training and follow up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li></ul><ul><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with the Area Manager for final validation according to business needs.</li></ul><p></p><p><b><br>
Know How</b></p><ul><li>
Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>
Keep up-to-date on trends and products.</li><li>
Inspire, mentor and coach the team.</li><li>
Transfer knowledge and create a highly performing culture in the store.</li></ul><div></div><p><b><i><br>
Do not hesitate to apply if you have&hellip; or if you are &hellip;</i></b></p><p><b>
Internal Relationships</b></p><ul><li>
Store team (Supervisor, Beauty Consultants), and Head office team.</li></ul><div></div><p><b><br>
External Relationships</b></p><ul><li>
Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul><div></div><p><b><br>
Training Knowledge</b></p><ul><li>
Advanced Product Knowledge.</li><li>
Intermediate knowledge on health and safety procedures.</li></ul><p></p><p><b><br>
Experience</b></p><ul><li>
Proven successful role in managing.</li><li>
Minimum 5 to 6 years experience in store management.</li><li>
Bachelor's degree.</li></ul><div><br>
</div><p><b>Languages</b></p><ul><li>
English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>
Arabic is a plus in OGCC and mandatory for KSA.</li></ul><div></div><p><b><br>
Competencies</b></p><ul><li>
Digital orientation/analytical skills/ business acumen.</li><li>
Excellent communication skills.</li><li>
Intermediate MS Office skills.</li><li>
Ability to deal with Ambiguity.</li></ul><ul><li>
Commercial awareness.</li><li>
Ability to develop and manage teams.</li></ul><p></p><p><b><i><br>
Here, you will find:</i></b></p><ul><li><b>
Community,</b> in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li><b>
Culture </b>of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li><b>
Work that brings fulfillment.</b> From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul><p></p><p><b><i><br>
Join us and belong to something beautiful.
</i></b></p><p><i>At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.</i></p></div>

Store Manager - Dubai

Al Qashima Supermarket

<p><b>Job Title: Cashier &amp; Sales Associate</b></p><p><b>About the Role</b><br/>We are looking for a friendly, reliable, and motivated Cashier &amp; Sales Associate to join our team. The ideal candidate will provide excellent customer service, handle transactions accurately, and help drive sales by assisting customers with their shopping needs.</p><p><b>Responsibilities</b></p><ul><li>Greet customers warmly and provide a positive shopping experience</li><li>Operate the cash register and process cash, card, and digital payments accurately</li><li>Handle returns, exchanges, and refunds according to store policy</li><li>Assist customers with product selection, answer questions, and recommend items</li><li>Maintain a clean, organized, and well-stocked sales floor</li><li>Keep track of inventory and inform management of low stock items</li><li>Handle customer complaints or concerns professionally and escalate when needed</li><li>Balance the cash register at the start and end of each shift</li><li>Meet or exceed individual and store sales targets</li><li>Follow all company policies regarding safety, loss prevention, and store procedures</li></ul><p><b>Requirements</b></p><ul><li>Previous experience in retail, sales, or cashier work preferred (not always required)</li><li>Strong communication and interpersonal skills</li><li>Basic math skills and comfort handling money and POS systems</li><li>Punctual, dependable, and able to work flexible hours, including weekends/holidays</li><li>Positive attitude and willingness to work as part of a team</li><li>High school diploma or equivalent</li></ul><p><b>Schedule</b></p><ul><li>Full-time</li></ul><p>Pay: AED834.09 - AED1,500.00 per month</p><p>Work Location: In person</p>

Cashier/Sales

PETRA WOODEN INDUSTRIES LLC

<p>We are seeking a dynamic and talented Female <b>Sales Executive for Furniture Industry </b>to join our team. The ideal candidate will have a passion for interior design, a flair for aesthetics, and strong interpersonal skills to engage clients and drive sales.</p><p>Develop creative and functional interior design concepts based on client requirements.</p><ul><li>Coordinate with architects, contractors, and suppliers to ensure design execution.</li><li>Stay up to date with design trends, materials, and innovations.</li><li>Engage with clients to understand their design preferences and project scope.</li><li>Present design proposals and effectively communicate the value proposition.</li><li>Build and maintain strong relationships with existing and potential clients.</li><li>Experience in modular furniture or home d&eacute;cor retail is a plus.</li></ul><p>Skills: Strong negotiation, communication, and presentation skills</p><p>Experience: 2-4 years&rsquo; experience in furniture, woodworks, interiors, or manufacturing sales. Manufacturing background preferred</p><p>Pay: AED4,000.00 - AED6,000.00 per month</p><p>Work Location: In person</p>

Sales Executive

Dow Jones

<div><p><b>ASSOCIATE DIRECTOR, SALES &amp; BUSINESS DEVELOPMENT
</b></p><p>Dow Jones Dubai
</p><p><b>About the Role:
</b></p><p>OPIS, a Dow Jones company, is seeking a highly motivated and experienced Strategic Account Sales Manager to manage and significantly grow product sales within key strategic accounts across the Middle East &amp; Africa chemical industry.
</p><p>This is a senior sales position focused on identifying, qualifying, negotiating, and closing complex enterprise solutions to exceed ambitious sales targets. You will be responsible for maximizing profitable revenue growth and serving as a key ambassador for OPIS within the assigned territory.
</p><p><b>About the Team:
</b></p><p>OPIS, a Dow Jones company, provides price transparency across the global fuel supply chain, including the Spot, Wholesale Rack and Retail markets. OPIS enables customers to buy and sell energy commodities with confidence with multi-platform access to accurate data, real-time news, powerful software and educational events. Our commitment to reliability is reinforced by personalized customer service and constant innovation. OPIS listens to what the energy community needs and responds with flexible and easy-to-use products. Navigating world fuel markets is complex &ndash; OPIS makes it simpler.
</p><p><b>You Will:
</b></p><ul><li><p>Be accountable for meeting or exceeding revenue targets by identifying market expansion drivers, managing performance-to-plan, and adjusting sales initiatives as needed.
</p></li><li><p>Create and manage a robust new business pipeline in the CRM (Salesforce), generating leads through prospecting, marketing sources, and customer meetings (face-to-face and virtual).
</p></li><li><p>Demonstrate strong closing skills for large, complex enterprise solutions, leveraging deep regional chemical industry knowledge, negotiation, and relationship-building skills.
</p></li><li><p>Build and nurture strong relationships with key decision-makers, including C-level executives, to increase sales and implement consultative and value-selling methodologies.
</p></li><li><p>Develop and execute comprehensive account plans in collaboration with leadership, and provide highly accurate monthly forecasting (within 95% accuracy) based on your CRM pipeline.
</p></li><li><p>Work cross-functionally with commercial teams, product management, and Dow Jones Energy colleagues to drive cross-sell opportunities and ensure proper positioning of complex solutions.
</p></li><li><p>Stay current on the chemical industry, including market trends, business processes, competitor strategies, and quickly become an expert in new OPIS products and services.
</p></li></ul><p><b>You Have:
</b></p><ul><li><p>A minimum of 10 years of professional sales experience, with at least 8 years of demonstrated success selling complex enterprise solutions to customers in the Middle East &amp; Africa.
</p></li><li><p>Proven success calling on and building relationships with senior executives in the chemical industry, petroleum, or refining sectors.
</p></li><li><p>A strong history of uncovering customer needs and navigating the buying process within multi-national companies.
</p></li><li><p>Expertise in consultative and value selling methodology, with an acute business sense and comfort discussing value propositions.
</p></li><li><p>Proficiency in a CRM platform (Salesforce preferred) and Microsoft applications (Excel, Word, PowerPoint).
</p></li><li><p>Exceptional closing skills, persistence, and ability to work autonomously as a self-starter.
</p></li><li><p>Excellent verbal and written English proficiency; fluency in Arabic is a plus
</p></li><li><p>A Bachelor's degree (a science or related technical field is a plus).
</p></li></ul><p><b>Our Benefits
</b></p><ul><li><p>Comprehensive Insurance Plans
</p></li><li><p>Paid Time Off
</p></li><li><p>Family Care Benefits
</p></li><li><p>Access to Dow Jones Products
</p></li><li><p>Subscription Discounts
</p></li><li><p>Employee Referral Program
</p></li><li><p>Employee Well-being Support &amp; Fitness Programs
</p></li></ul><p><b>About Our Organization:
</b></p><p>Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world&rsquo;s largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America&rsquo;s largest newspaper by paid circulation; Barron&rsquo;s, MarketWatch, Mansion Global, Financial News, Investor&rsquo;s Business Daily, Factiva, Dow Jones Risk &amp; Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).
</p><p><b>Equal Opportunity Employer
</b></p><p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.
</p><p><b>Reasonable Accommodation
</b></p><p>We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put &quot;Reasonable Accommodation&quot; in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
</p><p>Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.
</p><p><b>Business Area: Dow Jones - Energy
</b></p><p><b>Job Category: Sales
</b></p><p><b>Union Status:
</b></p><p><b>Non-Union / A clear and likely internal candidate
</b></p><p><b>Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world&rsquo;s largest newsgathering operations globally.
</b></p><p><b>It is home to leading publications and products including the flagship Wall Street Journal, America&rsquo;s largest newspaper by paid circulation; Barron&rsquo;s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk &amp; Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).
</b></p><p><b>Req ID: 53922</b></p></div>

Associate Director, Sales & Business Development

Al-Futtaim

<div><p><b>Job Requisition ID: </b>179595</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><br>
<p></p>
<p><b>
Overview of the role</b><br>
We are looking for an experienced Aftersales Manager to lead Service and Bodyshop operations across the UAE. The role is responsible for driving budgeted sales, gross margin and net profit, while ensuring strong customer satisfaction, operational excellence, dealer standards compliance and effective team performance.<br>
This is a key leadership role within the Aftersales function, requiring a commercially minded and people-focused professional who can manage performance, improve processes and deliver a high-quality customer experience.</p><br>
<p></p>
<div><b>
What you will do</b><br>
<ul><li>Lead and manage the Aftersales operation to achieve monthly revenue, gross margin and net profit targets.</li><li>Drive customer satisfaction by ensuring efficient service processes, timely resolution of concerns and continuous improvement of CSI performance.</li><li>Implement and monitor dealer standards, operating procedures, audits and best business practices across the location.</li><li>Manage and develop service teams, including supervisors, coordinators, workshop parts counter associates, cashiers and support staff.</li><li>Review Aftersales KPIs including productivity, efficiency, turnaround time and revenue per repair order, and initiate improvement plans where required.</li><li>Ensure optimal utilization of manpower, workshop equipment and operational resources to support business growth.</li><li>Oversee product concern handling, technical escalation and effective communication of service updates to the team.</li><li>Support employee engagement, career development and capability building through coaching, training and performance reviews.</li><li>Ensure effective implementation of Quality, Health, Safety and Environmental management systems at the location.</li></ul></div><br>
<p></p>
<div><b>
Required skills to be successful</b><br>
<ul><li>5&ndash;8 years of automotive dealership experience, including 3+ years in an Aftersales managerial role.</li><li>Strong interpersonal and leadership skills. Strategic and analytical mindset.</li><li>Strong problem-solving skills under pressure. Good understanding of automotive dealer and distributor business processes.</li><li>Ability to manage teams, improve processes and deliver results in a fast-paced service environment.</li></ul></div><p><br>
<b>
About the team</b><br>
The Aftersales team plays a critical role in delivering a seamless customer experience after vehicle purchase. The team includes service, workshop, parts and customer-facing support functions working together to achieve revenue growth, operational efficiency and high customer satisfaction.<br>
As Aftersales Manager, you will lead a diverse team and work closely with senior Aftersales leadership to ensure strong performance, continuous improvement and alignment with principal standards.</p><br>
<p></p>
<div><b>
What equips you for the role</b><br>
<ul><li>Diploma or bachelor&rsquo;s degree in Automobile or Mechanical Engineering, or a related technical discipline.</li><li>Proven experience managing Aftersales, Service or Bodyshop operations within an automotive dealership environment.</li><li>Strong commercial awareness with the ability to manage sales, gross margin, profitability and operational KPIs.</li><li>Hands-on knowledge of service operations, workshop productivity, customer satisfaction processes and dealer standards.</li><li>Ability to lead, coach and motivate teams while building a high-performance culture.</li><li>High level of ownership, integrity and responsibility, with the ability to remain calm and solutions-focused under pressure.</li><li>Working knowledge of MS Office and ERP systems.</li></ul></div><p></p><p><b><br>
About Al-Futtaim Automotive</b><br>
A major division of the UAE-based Al-Futtaim Group of companies, <b>Al-Futtaim Automotive</b> is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.<br>
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.<br>
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.<br>
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.<br>
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. <b>This is Al-Futtaim Automotive and we empower talent to move forward.</b></p></div><p></p>

Aftersales Manager

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