project manager

hr manager

contract administrator

finance officer

financial analyst

risk manager

Visa

<div>Company Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. 
Job Description 
Visa&rsquo;s CEMEA Risk organization is seeking a Senior Manager to join its team to manage Digital Payment risks across Pakistan and Levant.
As the face of Risk, the senior manager&rsquo;s external obligation is to ensure Visa&rsquo;s interactions with clients, partners, merchants, and other third parties on risk related matters are well informed, effective, and collectively moving the Visa ecosystem towards a stronger state. Internally, the RM Manager&rsquo;s obligation is to leverage our market knowledge and presence to ensure Visa&rsquo;s risk related policies, programs and frameworks are aligned with current and future business demands.
Reporting directly to the Senior Director, Risk, North Africa, Levant &amp; Pakistan (NALP), this individual contributor role requires frequent collaboration with internal stakeholders across PKL, NALP and CEMEA regions.<ul><li>
Market Knowledge - Ensure deep awareness of the market(s) pulse, payment system and other risks to clients operating in each market, and the past and present tactics being deployed to mitigate these risks.</li><li>
Business Alignment - Align Visa&rsquo;s risk-related objectives and activities with Visa&rsquo;s business goals in the same area in order to maximize long term growth.</li><li>
Relationship Management - Engage key stakeholders (clients, partners, law enforcement, government and others) to secure support for Visa's goals and address identified risks.</li><li>
Thought Leadership - Differentiate Visa through out of box thinking and demonstrating thought leadership to payment system stakeholders on risk issues, pulling from local, regional, and global sources.</li><li>
Communication - Ensure strong communication and provide marketplace feedback around Visa&rsquo;s risk related programs and policies, and other activities</li></ul>
Key Responsibilities<ul><li>
Develop and execute client engagement plans and materials to help clients optimize fraud performance, mitigate fraud and data compromise events, promote stronger authentication and data security, and help enforce Visa&rsquo;s external risk programs and policies.</li><li>
Align Visa&rsquo;s risk related objectives and activities with Visa&rsquo;s business goals in the same area to maximize long-term growth.</li><li>
Promote Visa Risk Products, Capabilities and Solutions within the assigned client&rsquo;s portfolio to differentiate Visa in the Payments Ecosystem</li><li>
Drive customized risk engagements and provide focus to key clients, fintechs, merchants, and emerging payment stakeholders.</li><li>
Deliver client engagement plans and materials to help clients optimize fraud performance, determine the type and frequency of engagements.</li><li>
Provide Risk analytics support for the markets supported for existing clients &amp; other stakeholder engagements.</li><li>
As a risk expert, the role will collaborate with Central Europe, Middle East and Africa (CEMEA) Risk team members, client account executives, Merchant Sales and Acceptance (MS&amp;A), Visa Rules, Visa Consulting and Analytics (VCA), Data scientists, Product leaders and Visa Ethics &amp; Compliance to deliver innovative risk strategies, fraud reduction opportunities and payment system intelligence.</li><li>
Lead ad-hoc projects in support of overall risk and corporate initiatives.</li><li>
Participate in market forums (e.g. clients, law enforcement, regulators, industry participants), and drive consumer awareness campaigns of payment system stakeholders to drive greater awareness and support for Visa&rsquo;s payment system risk strategy.</li><li>
Be the point of reference in all risk related engagement with regulatory and industry bodies.</li></ul>
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. 
Qualifications 
Basic Qualifications<ul><li>
Experience in managing fraud risk, transaction monitoring operations and suspicious transaction review.</li><li>
Experience with the credit risk landscape across the credit lifecycle.</li><li>
Good understanding of and experience with acquiring risk with hands on application experience improving the acquiring risk posture of an entity.</li><li>
Good understanding of illegitimate transaction flow typologies, root causes, and key signs.</li><li>
Managed third party risk assessment, responsibility for evaluating risk controls, and reviewer of risk control reporting in the organization.</li><li>
Self-starter with excellent communication skills, both oral and written.</li><li>
Ability to drive results with multiple stakeholders and cultivate strong and trusted relationships with internal stakeholders, clients, partners, and regulators.</li></ul>
Preferred Qualifications<ul><li>
Bachelor&rsquo;s degree (post-graduate qualifications preferred) with 7+ years of progressive experience working in the payment services or financial industry.</li><li>
Strong understanding of Digital Payment risks and current and emerging payment system risk trends across Middle East &amp; Africa.</li><li>
Experience in managing fraud risk, transaction monitoring operations and credit operations.</li><li>
Ability to influence at mid to senior levels both internally and externally.</li><li>
Excellent written, oral and presentation skills and an ability to synthesize complex and technical information into clear recommendations on course of action.</li><li>
Detail orientation and strong analytical skills, willingness to think outside the box to offer new ways to approach old problems.</li><li>
Ability to identify and pursue multiple initiatives simultaneously and deliver superior results.</li><li>
Experience determining when to escalate to management and identify the right stakeholders for decision making.</li><li>
Excellent collaboration and communications skills with experience in influencing, communicating and driving change through cross functional groups, including the ability to build consensus across disparate views.</li><li>
Positive, proactive, solution-oriented problem solver who gets things done within a matrix organization.</li><li>
Experience in preparing, reviewing, and delivering (concise) management level communications.</li><li>
Strong data analysis and problem-solving skills with demonstrated intellectual &amp; analytical ability to summarize raw data to tell a simple story supported by data to management and partners.</li><li>
Self driven professional with a vision and passion to continuously raise the benchmark for self and the broader team.</li><li>
Strong attention to detail and achieving results, with an emphasis on being naturally curious and committed.</li></ul> 

Additional Information 
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</div>

Senior Manager - Risk Management Pakistan & Levant

<div>
 
 Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
 
 
 
 
 Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
 
 
 
 
 
 
 Job Description
 
 
 
 
 Visa&rsquo;s CEMEA Risk organization is seeking a Senior Manager to join its team to manage Digital Payment risks across Pakistan and Levant.
 
 
 
 
 As the face of Risk, the senior manager&rsquo;s external obligation is to ensure Visa&rsquo;s interactions with clients, partners, merchants, and other third parties on risk related matters are well informed, effective, and collectively moving the Visa ecosystem towards a stronger state. Internally, the RM Manager&rsquo;s obligation is to leverage our market knowledge and presence to ensure Visa&rsquo;s risk related policies, programs and frameworks are aligned with current and future business demands.
 
 
 
 
 Reporting directly to the Senior Director, Risk, North Africa, Levant &amp; Pakistan (NALP), this individual contributor role requires frequent collaboration with internal stakeholders across PKL, NALP and CEMEA regions.
 
 
 
 <ul>
 <li>
 Market Knowledge - Ensure deep awareness of the market(s) pulse, payment system and other risks to clients operating in each market, and the past and present tactics being deployed to mitigate these risks.
 </li>
 <li>
 Business Alignment - Align Visa&rsquo;s risk-related objectives and activities with Visa&rsquo;s business goals in the same area in order to maximize long term growth.
 </li>
 <li>
 Relationship Management - Engage key stakeholders (clients, partners, law enforcement, government and others) to secure support for Visa's goals and address identified risks.
 </li>
 <li>
 Thought Leadership - Differentiate Visa through out of box thinking and demonstrating thought leadership to payment system stakeholders on risk issues, pulling from local, regional, and global sources.
 </li>
 <li>
 Communication - Ensure strong communication and provide marketplace feedback around Visa&rsquo;s risk related programs and policies, and other activities
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 
 Develop and execute client engagement plans and materials to help clients optimize fraud performance, mitigate fraud and data compromise events, promote stronger authentication and data security, and help enforce Visa&rsquo;s external risk programs and policies.
 
 
 
 </li>
 <li>
 
 Align Visa&rsquo;s risk related objectives and activities with Visa&rsquo;s business goals in the same area to maximize long-term growth.
 
 
 
 </li>
 <li>
 
 Promote Visa Risk Products, Capabilities and Solutions within the assigned client&rsquo;s portfolio to differentiate Visa in the Payments Ecosystem
 
 
 
 </li>
 <li>
 
 Drive customized risk engagements and provide focus to key clients, fintechs, merchants, and emerging payment stakeholders.
 
 
 
 </li>
 <li>
 
 Deliver client engagement plans and materials to help clients optimize fraud performance, determine the type and frequency of engagements.
 
 
 
 </li>
 <li>
 
 Provide Risk analytics support for the markets supported for existing clients &amp; other stakeholder engagements.
 
 
 
 </li>
 <li>
 
 As a risk expert, the role will collaborate with Central Europe, Middle East and Africa (CEMEA) Risk team members, client account executives, Merchant Sales and Acceptance (MS&amp;A), Visa Rules, Visa Consulting and Analytics (VCA), Data scientists, Product leaders and Visa Ethics &amp; Compliance to deliver innovative risk strategies, fraud reduction opportunities and payment system intelligence.
 
 
 
 </li>
 <li>
 
 Lead ad-hoc projects in support of overall risk and corporate initiatives.
 
 
 
 </li>
 <li>
 
 Participate in market forums (e.g. clients, law enforcement, regulators, industry participants), and drive consumer awareness campaigns of payment system stakeholders to drive greater awareness and support for Visa&rsquo;s payment system risk strategy.
 
 
 
 </li>
 <li>
 
 Be the point of reference in all risk related engagement with regulatory and industry bodies.
 
 
 
 </li>
 </ul>
 
 This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Experience in managing fraud risk, transaction monitoring operations and suspicious transaction review.
 </li>
 <li>
 Experience with the credit risk landscape across the credit lifecycle.
 </li>
 <li>
 Good understanding of and experience with acquiring risk with hands on application experience improving the acquiring risk posture of an entity.
 </li>
 <li>
 Good understanding of illegitimate transaction flow typologies, root causes, and key signs.
 </li>
 <li>
 Managed third party risk assessment, responsibility for evaluating risk controls, and reviewer of risk control reporting in the organization.
 </li>
 <li>
 Self-starter with excellent communication skills, both oral and written.
 </li>
 <li>
 Ability to drive results with multiple stakeholders and cultivate strong and trusted relationships with internal stakeholders, clients, partners, and regulators.
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (post-graduate qualifications preferred) with 7+ years of progressive experience working in the payment services or financial industry.
 </li>
 <li>
 Strong understanding of Digital Payment risks and current and emerging payment system risk trends across Middle East &amp; Africa.
 </li>
 <li>
 Experience in managing fraud risk, transaction monitoring operations and credit operations.
 </li>
 <li>
 Ability to influence at mid to senior levels both internally and externally.
 </li>
 <li>
 Excellent written, oral and presentation skills and an ability to synthesize complex and technical information into clear recommendations on course of action.
 </li>
 <li>
 Detail orientation and strong analytical skills, willingness to think outside the box to offer new ways to approach old problems.
 </li>
 <li>
 Ability to identify and pursue multiple initiatives simultaneously and deliver superior results.
 </li>
 <li>
 Experience determining when to escalate to management and identify the right stakeholders for decision making.
 </li>
 <li>
 Excellent collaboration and communications skills with experience in influencing, communicating and driving change through cross functional groups, including the ability to build consensus across disparate views.
 </li>
 <li>
 Positive, proactive, solution-oriented problem solver who gets things done within a matrix organization.
 </li>
 <li>
 Experience in preparing, reviewing, and delivering (concise) management level communications.
 </li>
 <li>
 Strong data analysis and problem-solving skills with demonstrated intellectual &amp; analytical ability to summarize raw data to tell a simple story supported by data to management and partners.
 </li>
 <li>
 Self driven professional with a vision and passion to continuously raise the benchmark for self and the broader team.
 </li>
 <li>
 Strong attention to detail and achieving results, with an emphasis on being naturally curious and committed.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
 
 
 
</div>

Senior Manager -  Risk Management Pakistan & Levant

Sui Southern Gas Company Limited

<div>
 Engineering Graduate (Mechanical / Electrical) with at least 9 years of relevant experience.
 
 
 Or
 
 
 BCS or equivalent with at least 10 years of relevant experience.
 
 
 Candidate must have at least 04 years of relevant experience as a Functional / Team Lead.
 
 
 Registration with PEC is mandatory for Engineers.
 
 
 
 Preferred Certifications In CISA, CRISC, CISSP, Etc.
 
 
 
 Training in ISO 31000 on risk management will be a plus.
 
 
 
 Job Summary
 
 
 
 The purpose of this position is to ensure implementation of the risk management framework at SSGC&rsquo;s IT and Operational/Technical departments.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Establishes and communicates the organization&rsquo;s Enterprise Risk Management Framework, objectives and direction and provide guidance to achieve the ERM maturity model developed by the company
 </li>
 <li>
 Implements ERM Framework, Risk Culture and Recommends risk management policies, risk appetite and risk limits to Executive Management.
 </li>
 <li>
 Designs, communicates and facilitates the use of appropriate Enterprise Risk Management methodologies, tools and techniques across the organization.
 </li>
 <li>
 Controls enterprise-wide risk assessments and monitors priority risks across the organization.
 </li>
 <li>
 Lead the development / implementation of system-wide risk management function of the information security program to ensure information security risks are identified &amp; monitored
 </li>
 <li>
 Must have knowledge and experience of implementation of Information Security Management Systems based on ISO 2700X
 </li>
 <li>
 Advance the design, delivery, and performance of lT risk metrics and reports including the Business Impact Assessment, lT Risk Management Framework, and the management of configurations and standards
 </li>
 <li>
 Assess, evaluate and make recommendations to management regarding the adequacy of the security controls, risks involved for the organization's information and technology systems
 </li>
 <li>
 Lead the system-wide information security compliance program, ensuring lT activities, processes, and procedures to meet defined requirements, policies and regulations
 </li>
 <li>
 Lead enterprise, network, application, and cloud infrastructure risk assessments while maintaining process and procedural documentation
 </li>
 <li>
 Coordinate and track all Operational, lT Risks, information technology and security related assessments including scope of assessment, parties involved, timelines, and outcomes
 </li>
 <li>
 Provides insight and guidance to IT processes and projects to ensure best practices and security standards are maintained
 </li>
 <li>
 Operate with a high degree of independence with regard to project management activities, including development of project plans and budget/resource estimates
 </li>
 <li>
 Excellent knowledge and experience of information security, audit, risk management, compliance or risk consulting experience
 </li>
 <li>
 Arranges and conducts Risk Workshops for confirmation of the Risk Registers and for identifying risks and mitigation controls of Risks
 </li>
 <li>
 Provides guidance, coordination and subject matter expertise to business functions to ensure the implementation of the agreed risk management strategy.
 </li>
 <li>
 Works with all functional groups to establish, maintains and continuously improve risk management capabilities.
 </li>
 <li>
 Manage relationships with external consultants and supervise work programs.
 </li>
 <li>
 Plan the risk management related awareness amongst SSGC IT and Operation / Technical departments regarding the need and importance of this exercise as well as correct implementation of the program through guided training sessions and/or e-learning modules.
 </li>
 <li>
 Guide the IT function to undertake a thorough information systems risk assessment in order to obtain an understanding of the risks to the availability, integrity and confidentiality of data and systems.
 </li>
 <li>
 Ensure that such risk assessment encompasses all systems, including hardware, software, data, networks and any business processes to identify threats, vulnerabilities, probabilities of occurrence and potential impact.
 </li>
 <li>
 Ensure close coordination with individual technical or operational departments in proper articulation of key risks and determination of the severity of impact as well as probability of its occurrence, using a top-down as well as a bottom-up approach.
 </li>
 <li>
 Develop a common set of assessment criteria that can be used across operating departments and determine how much risk the organization faces.
 </li>
 <li>
 Identify and analyze risks and risk indicators pertaining to loss of critical systems, key suppliers, key employees etc.
 
 
 </li>
 </ul>
 into the risk management program along with the corresponding business continuity decisions.
 
 
 <ul>
 <li>
 Help the departments in categorization of the risks according to a pre-defined criterion into categories including &ldquo;critical&rdquo;, &ldquo;catastrophic&rdquo; etc.
 
 
 </li>
 </ul>
 based on level of severity and likelihood of happening (e.g. almost certain, likely, possible).
 
 
 <ul>
 <li>
 Assess key risk areas including operations risk, compliance risk, legal risk, liquidity risk etc.
 
 
 </li>
 </ul>
 and provide feedback to departmental heads on steps needed to mitigate these risks.
</div>

Chief Manager – IT and Operational Risks

IT Work Resources

<ul><li>We are looking for an experienced &quot;Manager Audit&quot; to take charge of the financial health of our company by administering accounting operations to meet legal requirements.</li><li>The position is aimed at audit operations by bringing a systematic and disciplined approach to the effectiveness of risk management, control, and governance processes.</li><li>Review and recommend new audit procedures, exceptions, or any other changes in the audit methodology.</li><li>As a manager auditor, ultimately, you&rsquo;ll be responsible for the day-to-day management of our financial transactions and procedures.</li><li>Review and recommend new audit procedures, exceptions, or any other changes in the audit methodology.</li></ul>Job Description<ul><li>Overall planning, management, and controlling of the internal audit function throughout the group.</li><li>Compiling the data, information, and primary reports.</li><li>Reviewing, analyzing, and performing further procedures to generate secondary-level reports with professional opinions and conclusions.</li><li>Perform and control the full audit cycle. Execution of audit assignments within agreed timelines</li><li>Designing and evaluating the soundness, adequacy, application of procedures, and internal controls of the organization. Conduct investigations of suspected internal fraud. Preparing the annual audit plan in accordance with accepted industry standards</li><li>Conducting operational and financial audits and share findings in well-drafted reports with top management</li><li>Submission of an annual internal audit plan based on risk assessment. Submission of annual IFRS report, supervision of internal audit activities and tasks Evaluating the effectiveness of the governance.</li><li>Risk management and control structures of the organization. Act as an objective source of independent advice to ensure validity, legality, and goal achievement.</li></ul>Skills &amp; Requirements:<ul><li>The incumbent should be ACCA/ACMA/CIA/CPA qualified along with other education.</li><li>5 to 8 years&rsquo; experience in the relevant domain, with strong knowledge of IFRS and GAAP with practical exposure.</li><li>The incumbent must have completed articleship at any Big 4 audit firm.</li><li>Strong knowledge in analyzing financial data and providing insights into relevant concerns. Excellent analytical and problem-solving skills and an analytical mindset with strong math skills.</li><li>Knowledge of MS Excel &amp; ERP systems (e.g., Sage) for accurate tracking and reporting and ability to work on bulk data. Knowledge of data analysis would be preferred</li><li>Good written and verbal communication skills in English. Strong organizational and time management skills.</li><li>Candidates who are available to join immediately or on short notice will be preferred.</li><li>Note, this will be a night shift onsite job to provide the support in the US head office.</li><li>Shift Days &amp; Timing would be Monday to Friday Miami, FL, EST Zone</li></ul>Job Type: Full-timePay: From Rs200,000.00 per monthEducation:<ul><li>Master's (Preferred)</li></ul>Experience:<ul><li>Internal Audit: 10 years (Preferred)</li><li>Accounts &amp; Financial Reporting: 10 years (Preferred)</li><li>IFRS &amp; GAAP: 5 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Audit Manager

Nift (PVT) limited

About the Role:NIFT is seeking a dynamic and detail-oriented Manager IT Governance to lead the implementation and oversight of IT governance frameworks, risk management, and compliance programs. The ideal candidate will ensure that NIFT&rsquo;s IT operations, systems, and projects align with organizational policies, regulatory requirements, and industry standards.Key Responsibilities:<ul><li>Develop, implement, and enforce IT governance frameworks, policies, and controls.</li><li>Monitor compliance of IT operations and systems with internal and external standards.</li><li>Oversee enterprise-wide IT risk management, including identification, assessment, and mitigation of risks.</li><li>Manage internal and external IT audits and ensure timely closure of findings.</li><li>Oversee compliance and governance aspects of IT projects, including delivery, budget, and risk adherence.</li><li>Drive transparency and accountability through effective reporting and documentation.</li><li>Conduct IT governance, compliance, and risk awareness sessions across departments.</li><li>Foster a culture of compliance, governance, and risk awareness within IT and business functions.</li></ul>Qualifications &amp; Experience:<ul><li>Education: Master&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Certifications: Professional credentials such as CISA, COBIT, ITIL, or CRISC will be highly preferred.</li><li>Experience: 5&ndash;8 years of relevant experience in IT Governance, Risk, or Compliance (GRC) roles.</li><li>Strong understanding of COBIT, ISO 27001, ITIL, and other IT governance frameworks.</li><li>Proven experience in managing IT audits, risk programs, and compliance processes.</li><li>Excellent analytical, problem-solving, and reporting skills.</li><li>Strong communication and cross-functional collaboration abilities.</li></ul>Why Join NIFT:<ul><li>Collaborative, innovation-driven culture.</li><li>Competitive compensation and benefits.</li><li>Professional development and certification opportunities.</li><li>Opportunity to lead impactful IT governance initiatives nationwide.</li></ul>Job Type: Full-timePay: From Rs200,000.00 per monthEducation:<ul><li>Master's (Required)</li></ul>Experience:<ul><li>Governance in IT : 5 years (Required)</li></ul>Work Location: In person

Manager IT Governance

The Citizens Foundation (TCF)

<ul><li>Manage treasury functions, including investments, working capital, and related reporting.</li><li>Liaise with external entities such as banks and investment houses.</li><li>Review and monitor legal compliance matters (including AML/CFT) and update relevant TCF teams accordingly.</li><li>Oversee the risk assessment function, conduct risk assessment exercises, and provide secretarial support to the Board&rsquo;s Risk Management Committee.</li><li>Supervise Zakat compliance procedures and ensure timely renewal of the annual compliance certificate.</li><li>Coordinate with the Shariah Advisor on various ongoing and new projects related to Zakat and allied matters.</li><li>Provide advisory support to internal stakeholders and act as a strategic business partner.</li></ul>Required Skills<ul><li>In-depth knowledge of financial markets, with strong skills in building and maintaining banking relationships.</li><li>Solid understanding and hands-on experience in ESG, risk management, and compliance functions.</li><li>Proficient in computer applications, including MS Office and Internet research.</li><li>Excellent written and verbal communication skills.</li></ul>EducationThe candidate should ideally be CA qualified or an MBA with at least 10 years of experience in finance departmentExperienceFor CA at least 8 to 10 years of post-qualification experience and for MBA at least 10 to 12 years in a large NPO or listed company and preferably possess an exposure to ERP environmentJob Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

General Manager Treasury

Mashreq

<div>
 
 Job Purpose
 
 
 To lead and embed a strong governance and conduct framework across the bank, ensuring the fair treatment of customers, proactive management of conduct risk, and superior digital customer experience informed by actionable insights. In addition to this, a develop and lead a customer experience governance encompassing a range of initiatives, including voice of customer programs and customer insights, to evaluate experiences systematically and identify opportunities for enhancement.
 
 
 
 
 
 Key Result Areas
 
 <ul>
 <li>
 Establish and maintain a robust Conduct Risk &amp; Governance Framework aligned with SBP guidelines and global best practices.
 </li>
 <li>
 Lead the Fair Treatment of Customers (FTC) program, ensuring customer-centric practices across all products and services.
 </li>
 <li>
 Monitor conduct risk indicators, complaints trends, and customer feedback, report findings to senior management and relevant committees.
 </li>
 <li>
 Collaborate with Compliance, Risk, Product, and Legal teams to ensure governance policies are embedded and effectively executed.
 </li>
 <li>
 All CAF-related requirements should be met to ensure the bank maintains a satisfactory rating in annual assessments.
 </li>
 <li>
 Develop and implement Voice of Customer (VoC) programs, analyse customer insights, and recommend improvements in product and service delivery.
 </li>
 <li>
 Drive digital customer experience governance, ensuring app journeys and platform performances are seamless, compliant, and aligned with customer expectations.
 </li>
 <li>
 Client Experience Committees should be held regularly to identify CX and Conduct issues, and to oversee their resolution through established governance processes.
 </li>
 </ul>
 
 
 
 
 Knowledge, Skills and Experience
 
 <ul>
 <li>
 Regulatory frameworks, including SBP guidelines on conduct and fair treatment of customers.
 </li>
 <li>
 Aware of Customer Insights, survey techniques and NPS/CES methodologies.
 </li>
 <li>
 Digital banking operations and app-based customer journeys.
 </li>
 <li>
 Risk management, governance frameworks, and customer experience principles.
 </li>
 <li>
 Has conducted annual CAF assessment previously at a local Bank.
 </li>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Excellent stakeholder management and influencing skills.
 </li>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Excellent stakeholder management and influencing skills.
 </li>
 <li>
 Ability to interpret customer insights into actionable governance strategies.
 </li>
 <li>
 Effective communication and reporting skills for senior management and regulators.
 </li>
 <li>
 Fluent in excel and PowerPoint presentations.
 </li>
 <li>
 Minimum 10 years in customer experience, risk, compliance, or governance related roles in banking or financial services.
 </li>
 <li>
 Prior experience in digital banking or fintech environments preferred.
 </li>
 <li>
 Proven track record in managing conduct risk, FTC, internal performance measures and VoC programs.
 </li>
 </ul>
 
 
</div>

Senior Manager Governance & Conduct (Mashreq Digital Bank Pakistan)

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521 risk manager jobs IN Karachi

Senior Manager - Risk Management Pakistan & Levant

Senior Manager - Risk Management Pakistan & Levant

Chief Manager – IT and Operational Risks

Audit Manager

Manager IT Governance

General Manager Treasury

Senior Manager Governance & Conduct (Mashreq Digital Bank Pakistan)