anaplan solution delivery - vice president

sales planner

Forbes & Company Limited

<div><div>Forbes is an iconic global media brand that has symbolized success for over a century. Fueled by journalism that informs and inspires, Forbes spotlights the doers and doings shaping industries, achieving success and making an impact on the world. Forbes connects and convenes the most influential communities ranging from billionaires, business leaders and rising entrepreneurs to creators and innovators. The Forbes brand reaches more than 140 million people monthly worldwide through its trusted journalism, signature ForbesLive events and 49 licensed local editions in 81 countries.</div>
Forbes Media is seeking a Sales Planner to join our fast-paced Revenue team. This role will report into the VP, Program Management under our Sales team. Sales Planners serve as key members of the sales team who are responsible for managing the full lifecycle of advertising partnerships from start to finish. This includes supporting the Sales Rep in all pre-sale efforts including, preparing sales proposals, collecting and presenting research information, providing clients with rates, creative specifications, edit calendars, managing deadlines. This role will also support the Account Management team in overseeing all post-sale activity. providing optimal client service support to help move the sale from pitch to Insertion Orders (IOs), managing contract and IO creation/negotiations, facilitating the transition from pre to post sale, assisting in managing campaign delivery and pacing, billings and supporting campaign performance reporting

Our office operates as a remote and hybrid workforce, with in-person collaboration expected for certain roles. Based on the responsibilities of this position, a hybrid work schedule with a minimum of one in-person collaboration day per week at our Jersey City, NJ headquarters is expected.

Responsibilities:
<ul>
<li>Day-to-day support of the integrated sales and account management teams through development of media plans and decks, and marketing collateral for advertising proposals and sales calls</li>
<li>Prepare proposals - proactive and in response to Request for Proposals (RFPs) &ndash; that are accurate, strategic, creative, meet client objectives, and are submitted on time to best deliver on client goals (KPIs) while maintaining Forbes Media pricing integrity</li>
<li>Possess a solid understanding of the Forbes brand, products, audiences, offerings and capabilities</li>
<li>Leverage Forbes resources and databases to produce compelling sales proposals</li>
<li>Collaborate across the branded content, Insights, ForbesLive, marketing, sales operations and strategic sales teams on proposal development and opportunities to drive sales from pitch to IO</li>
<li>Understand Forbes.com inventory and traffic patterns to effectively develop media plans
 
customized to each client</li>
<li>Work across the organization to utilize historical data, benchmarks, case studies and recaps to
 
support strategic decisions about new sales programs</li>
<li>Work closely with and communicate directly to client/agency contacts and internal support teams on a daily basis from the initial pre-sale process to negotiations and sell-through to post sale execution and renewal</li>
<li>Serve as primary liaison between client and Ad Operations teams during initial sale for inventory verification
 
and availability. Ensure timely campaign launches</li>
<li>Develop contracts, program agreements and IO paperwork to include all necessary legal terms and program details specific to each partnership</li>
<li>Responsible for supporting contract negotiations and managing contract revisions</li>
<li>Own inventory management and campaign bookings</li>
<li>Serve as primary liaison between the client and Forbes for all advertising needs and inquiries
 
during the initial sales process.</li>
<li>Accompany Sales Reps and Account Managers on select and relevant sales calls</li>
<li>Administrative tasks such as issue mailings, database management, expense report preparation
 
and occasional event planning.</li>
</ul>
The Ideal Candidate:
<ul>
<li>Bachelor's degree is Business Administration, Marketing or a related field</li>
<li>1+ years of work/internship experience in one of the following areas: strategic planning (experience at an agency or with a publisher) or digital sales</li>
<li>Digital planning, sales or campaign management experience a must</li>
<li>Proficiency with reporting tools such as SalesForce, Media Radar, ComScore, Adbook</li>
<li>Strong proficiency in Excel and PowerPoint</li>
<li>Strong project management and organizational skills</li>
<li>Ability to multi-task, efficiently manage time and prioritize deliverables</li>
<li>Possess exceptional written and verbal communication abilities for internal and external relationship management</li>
<li>Have solutions-oriented customer service focus that conveys and demonstrates responsiveness and competence showcasing a sense of urgency</li>
<li>Self-motivated to work independently, as well as part of a team</li>
<li>Detail-oriented, with a focus on accuracy and precision in all tasks and deliverables</li>
</ul>
The annual base salary range for this role is $65,000 - $70,000

Forbes has estimated the compensation range set forth above in good faith. The compensation range is what we believe we will offer, and ultimately pay, a successful candidate. In determining this range, we consider the experience, level of education (if applicable to the role), knowledge, skills, and abilities required to be had by a successful candidate as well as the budget and the company's pay rates, generally. This said, we may have to make changes to our compensation estimates and job descriptions from time to time and we expressly reserve the right to do so. Should we make any such changes, this advertisement will be revised to reflect such revisions. We encourage you to occasionally re-visit this advertisement to ensure that you are abreast of any changes. Thank you for your interest in joining Forbes!

#LI-RL1<div>
Forbes aims to offer employees the flexibility they need in order to be successful. Some positions may require candidates to be based in a specific location for consideration while some roles may be fully remote (within the U.S.) if it aligns with the needs of the position. This position is only open to candidates residing in California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Maine, Maryland, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, &amp; Washington. Due to business operations and compliance requirements, we are unable to consider applicants based outside these states at this time.

Forbes is an equal opportunity employer.

Staff and Applicant Privacy Notice 
Notice of E-Verify Participation</div></div>

Sales Planner

JPMorganChase

<div>JOB DESCRIPTION 
The Global Clearing Product Solutions Specialists (PSS) team is responsible for product performance, strategy, and development of USD, EUR, GBP clearing delivered to banks, fintechs, broker-dealers, and non-bank financial institutions globally. Global Clearing supports an $1,000MM P&amp;L and is a critical driver of the international growth agenda for the global Payments business.
The Product Solutions Specialist will be responsible for driving and supporting the execution of Global payments (USD/EURO/GBP wires). This includes defining sales strategy, proactive client analysis, responding to client requests for proposals, and developing solutions and pricing strategies. As such, the role involves working with Sales, Client Service, and Global Clearing Product teams to ensure the appropriate coordination and growth of the associated revenue and market share. In addition, the individual will have to speak to new technologies and innovations such as APIs, Blockchain, and Artificial Intelligence (AI) that are driving changes in the payments landscape.
As a Senior Product Solutions Associate in North America Global Clearing PSS you are a significant contributor to a team that defines and configures complex product solutions for key client relationships and prospect opportunities. You draw from research and client feedback to develop unique product solutions in partnership with Sales and coordinate with product teams to support new product development.
This is an ideal role for someone passionate about payments and delivering solutions to clients, has strong relationship-building skills, analytical skills, leadership capabilities, and a &ldquo;can-do&rdquo; attitude. The candidate should be energized by continuous personal improvement, proactively seeking out new skills and perspectives, exhibiting openness to coaching from senior colleagues, and contributing to the development of their peers and analysts.
Job responsibilities<ul><li>
Perform detailed data analysis for both client-specific requests and quarterly business reviews with senior management.
</li><li>Manage the sales pipeline, including target list development, aligning growth strategies with Sales, and reporting to Senior Management.
</li><li>Create and present meaningful project-based reports to clients and Senior Management during quarterly reviews.
</li><li>Foster strong partnerships with the global PSS team, Financial Institutions Sales, Product Management, and Business Management.
</li><li>Supports the strategic definition and configuration of optimal solutions that address clients&rsquo; needs and objectives through collaboration with our clients and other internal teams such as Sales and Product</li><li>
Contributes to the construction of pricing proposals and value analysis reports to demonstrate product benefits to clients
</li><li>Delivers compelling oral and written presentations with associated technical skills in building sales decks and training collateral
</li><li>Establishes forums to coordinate across the Product Solutions team to enable a successful configuration of solutions</li></ul>
Required qualifications, capabilities, and skills<ul><li>
3+ years of experience or equivalent expertise in problem-solving on a team within a cluster of products</li><li>
Experience supporting the sales cycle by producing sales decks, training collateral, pricing proposals, and value analysis reports</li><li>
Ability to convey clear and concise messaging through effective storytelling.
</li><li>Strong organizational skills, with the ability to multi-task and support global functions.
</li><li>Demonstrated prior experience working in a highly matrixed and complex organization</li><li>
Proficiency in Microsoft Word, Excel, and PowerPoint .
</li></ul>Preferred qualifications, capabilities, and skills<ul><li>
Knowledge of correspondent banking, cross-border payments</li></ul>
ABOUT US 
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><div>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
<div>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans 
</div></div></div> 
 
ABOUT THE TEAM 
 
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Payments-Global Clearing-Product Solutions-Senior Associate

PNC Financial Services Group

Job Profile
 
Position Overview
 At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued, and have an opportunity to contribute to the company’s success. You will strengthen customer relationships with a defined sales process. You will spend most of your time as a personal banker, engaging customers in sales conversations to identify appropriate financial solutions. This position, within PNC's Retail Branch Banking Network, is based in Jersey City at the Grove Street branch.
 
PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location.
 
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
 
Job Description
 Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
 Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
 Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
 Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
 Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.
 
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
 Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
 Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
 
To learn more about this opportunity, please watch this video .
 
Qualifications
 
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
 
Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
 
Competencies Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting., Retail Lending, Selling., Understanding Customer Needs
 
Work Experience Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
 
Education No Degree
 
Certifications No Required Certification(s)
 
Licenses Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
 
Pay Transparency
 Base Salary: $46,800.00 – $74,750.00
 
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
 
Application Window
 Generally, this opening is expected to be posted for two business days from 03/11/2026, although it may be longer with business discretion.
 
Benefits
 PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
 
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
 
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .
 
Disability Accommodations Statement
 
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
 
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
 
Equal Employment Opportunity (EEO)
 
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
 
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
 
California Residents
 
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Personal Banker

Walgreens

<div>Stock associates are responsible for all aspects of the receiving area process. Responsibilities include processing incoming and outgoing freight, compiling and maintaining records pertaining to orders, receiving, supplies and equipment. 
 
Essential Duties and Primary Responsibilities include, but are not limited to:<ul><li>
Utilize merchandise moving equipment such as hand trucks or pallet jacks, to move shipments from receiving platform to storage area.</li><li>
Assist with unloading, handling and moving freight as needed.</li><li>
Unpack and examine incoming shipments and record overages, shortages and damaged items.</li><li>
Compare information on purchase orders and/or shipping notices to goods received to verify accuracy of order and maintain records of the same.</li><li>
Attach or change price tags on merchandise.</li><li>
Prepare merchandise for the sales floor.</li><li>
Deliver processed merchandise to the floor.</li><li>
Write, type or enter information into computer to maintain inventory, purchasing, shipping or other records.</li><li>
Respond to inquires regarding entered data.</li><li>
Ensure accuracy of documentation of outgoing shipments (i.e. transfer and manifest), and prepare shipments for pickup by weighing and affixing appropriate labels and fill out appropriate paperwork and logs and maintain records of the same.</li><li>
Assist in ringing up sales at registers and/or bagging merchandise.</li><li>
Any other tasks as assigned from time to time by any manager.</li></ul>
$15.92 - $18 / Hourly</div>

Duane Reade Stockperson

<div>JOB DESCRIPTION 
<div>
Embrace your passion for product analysis and fast-paced learning by joining our dynamic product team. Gain valuable experience in requirements gathering and research, while shaping an exciting career with one of the world's most iconic financial companies.
</div><div>As a Product Analyst in North America Global Clearing, you work closely with the Product team to provide insights and data to support a product within a function, such as an application, system, or discipline. Gain exposure in product management, product delivery, and product portfolio operations to help prepare you for a thriving career at JPMorgan Chase.
</div><div></div>Job responsibilities<ul><li>
Partners with the Product Manager to learn techniques to elicit, specify, discover, and document customer requirements
</li><li>Tracks and reports on key performance indicators and product metrics set by leadership
</li><li>Supports the Product team by analyzing customer needs and market opportunities
</li><li>Assists in research and data collection
</li><li>Supports the strategic definition and configuration of optimal solutions that address clients&rsquo; needs and objectives through collaboration with our clients and other internal teams such as Sales and Product</li><li>
Contributes to the construction of pricing proposals and value analysis reports to demonstrate product benefits to clients
</li><li>Delivers compelling oral and written presentations with associated technical skills in building sales decks and training collateral
</li></ul>Required qualifications, capabilities, and skills<ul><li>
Experience supporting the sales cycle by producing sales decks, training collateral, pricing proposals, and value analysis reports</li><li>
Baseline knowledge or equivalent experience in a relevant domain area or project management
</li><li>Ability to work in large, collaborative teams to achieve organizational goals
</li><li>Emerging knowledge of the product development life cycle
</li><li>Understanding of basic analytics tools
</li></ul>Preferred qualifications, capabilities, and skills<ul><li>
Knowledge of correspondent banking, cross-border payments</li></ul><div> 
</div>ABOUT US 
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><div>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
<div>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans 
</div></div></div> 
 
ABOUT THE TEAM 
 
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Payments-Global Clearing-Product Analyst

DICK'S Sporting Goods

<div>
 
 House of Sport
 
 by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms.
 
 
 We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.
 
 
 If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today!
 
 
 
 Overview
 
 
 
 The Cashier is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.
 
 
 <ul>
 <li>
 Greet everyone and proactively approach customers to understand their needs and support their shopping experience.
 </li>
 <li>
 Process customer sales transactions and returns in accordance with established Front-End procedures.
 </li>
 <li>
 Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
 </li>
 <li>
 Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
 </li>
 <li>
 Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
 </li>
 <li>
 Take an all-hands-on-deck approach to support the team across the store.
 </li>
 <li>
 Perform other tasks as assigned by management.
 
 
 </li>
 </ul>
 
 Teammate Traits
 
 
 
 Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and customer experience. Here are the traits we look for in our store teammates:
 
 
 <ul>
 <li>
 Ensures Accountability
 </li>
 <li>
 Customer-Focus
 </li>
 <li>
 Collaborative
 </li>
 <li>
 Instills Trust
 </li>
 <li>
 Decision-Quality/Decision-Making Abilities
 </li>
 <li>
 Action-Oriented
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Prior retail sales, cashier, or customer-focused experience preferred.
 </li>
 <li>
 Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items occasionally (up to 5 times per hour).
 </li>
 <li>
 Ability to work extended periods of time (up to 4 hours) standing or walking.
 </li>
 <li>
 Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
 
 
 </li>
 </ul>
 Targeted Pay Range: $17.00 - $24.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.
 
 
 Based on the location of the House of Sport, you may be required to submit relevant state mandated clearances to supervise minors.
</div>

Retail Cashier

The Home Depot

<div>Position Purpose:
Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers. 
 
Key Responsibilities:<ul><li>
30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls &amp; Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.</li><li>
30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing &amp; Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations</li><li>
15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash; Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul>
Direct Manager/Direct Reports:<ul><li>
This Position typically Reports to Specialty ASM or Pro ASM</li><li>
This position has 4 Direct Reports</li></ul>
Travel Requirements:<ul><li>
No travel required</li></ul>
Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul>
Working Conditions:
<ul><li>Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors</li></ul>
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul>
Preferred Qualifications:<ul><li>
At least 1 year prior merchandising and/or operational experience.</li><li>
At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:
<ul><li>No additional education</li></ul>
Minimum Years of Work Experience:<ul><li>
2 + years of previous related work experience</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Preferred Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Decision Quality
</li><li>Self-Development</li><li>
Situational Adaptability</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div>

Pro Experience Manager

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