customer service specialist (egypt)

customer support operations - egypt Jobs in Alexandria

customer support operations - egypt

sales supervisor – (east alexandria) Jobs in Alexandria

sales supervisor – (east alexandria)

sales supervisor east alexandria

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 Sales Supervisor
 
 
 
 Reports To:
 
 Sales Manager
 
 
 
 Business Unit:
 
 ACCBC &ndash; Egypt
 
 
 
 Function:
 
 Sales &amp; Commercial
 
 
 
 Location:
 
 East Alexandria, Egypt
 
 
 
 Grade:
 
 TBC
 
 
 
 
 
 
 Job Purpose
 
 
 
 To achieve monthly sales targets across an assigned area in Egypt by leading, developing, and motivating a field sales team, ensuring disciplined daily execution, effective customer engagement, and full compliance with ACCBC sales, credit, collection, and HR policies.
 
 
 
 
 
 
 Operating Context
 
 
 
 The Sales Supervisor operates within ACCBC&rsquo;s Egypt commercial operations, managing a team of sales representatives across an assigned area. The role operates within the following context:
 
 <ul>
 <li>
 
 Field Sales Execution:
 
 The role is accountable for daily sales execution across a defined geographic area, requiring hands-on supervision of sales representatives, outlet-by-outlet performance tracking, and real-time resolution of field challenges.
 </li>
 <li>
 
 Traditional Trade Environment:
 
 Egypt&rsquo;s fragmented traditional trade environment requires consistent route planning, journey plan adherence, and proactive customer relationship management across a high-volume outlet base.
 </li>
 <li>
 
 Policy &amp; Compliance Framework:
 
 All commercial activities must comply with ACCBC&rsquo;s Credit Policy, Collection Policy, Sales Policies, Logistics Policies, Code of Conduct, and HR Policies.
 </li>
 <li>
 
 Egyptian Labour Law Compliance:
 
 The role is governed by Egyptian Labour Law and ACCBC HR Policy for all people management activities including discipline, leave, grievances, and onboarding.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 A. Sales Target Achievement
 
 
 
 &bull; Agree on sales, prices, contracts, and payment terms with customers in line with ACCBC Credit and Collection Policy.
 
 
 &bull; Promote new products and special deals to the assigned customer base, maximising volume and distribution opportunities.
 
 
 &bull; Overcome customer objections through structured negotiation and solution-oriented engagement.
 
 
 &bull; Monitor each sales representative&rsquo;s daily target achievement against plan and take corrective action where required.
 
 
 &bull; Ensure both qualitative and quantitative monthly targets are achieved across the assigned area.
 
 
 
 B. Daily Sales Team Meeting &amp; Planning
 
 
 
 &bull; Open the daily sales team meeting with a review of the previous day&rsquo;s results by sales person, by outlet, and by KPI.
 
 
 &bull; Communicate and agree daily targets by sales person, by outlet, and by KPI.
 
 
 &bull; Discuss and agree the action plan for each sales representative for the day ahead.
 
 
 &bull; Coach and resolve operational challenges raised by the team during the daily briefing.
 
 
 &bull; Secure each team member&rsquo;s commitment to their daily sales targets before deployment.
 
 
 &bull; Check the cleanliness and presentation of team uniforms before the start of the day.
 
 
 &bull; Ensure all team members have their Playbook, completed daily plans, and Journey Plans before leaving.
 
 
 &bull; Motivate the team and reinforce a positive, results-focused energy at the start of each working day.
 
 
 
 C. Reporting &amp; Sales Intelligence
 
 
 
 &bull; Provide regular feedback on sales trends, customer behaviour, and market developments to the Sales Manager.
 
 
 &bull; Complete all reporting requirements accurately and within agreed timelines, including daily sales reports and KPI submissions.
 
 
 &bull; Analyse area performance data and share structured insights with the Sales Manager to support commercial planning.
 
 
 
 D. Responsibilities, Planning &amp; Compliance
 
 
 
 &bull; Develop and apply self-learning to continuously improve personal and team commercial effectiveness.
 
 
 &bull; Demonstrate sound decision-making in field situations and escalate decisions outside authority to the Sales Manager.
 
 
 &bull; Implement and enforce ACCBC compliance standards across all team activities and customer interactions.
 
 
 &bull; Recruit capable team members in line with ACCBC hiring standards and role requirements.
 
 
 &bull; Comply fully with the ACCBC onboarding process for all new team members joining the area.
 
 
 
 E. Continuous Improvement &amp; Team Development
 
 
 
 &bull; Apply root cause analysis (RCA) methodology to resolve recurring performance issues or field challenges.
 
 
 &bull; Conduct regular performance and development reviews with each sales representative, providing structured feedback and coaching.
 
 
 &bull; Develop the capabilities of team members through on-the-job coaching, feedback, and targeted development actions.
 
 
 
 F. Leadership &amp; Team Motivation
 
 
 
 &bull; Build, lead, and develop a highly motivated, results-oriented sales team across the assigned area.
 
 
 &bull; Prepare the team to adapt to market changes, commercial priorities, and business direction shifts.
 
 
 &bull; Recognise and reward individual and team achievements, maintaining high engagement and positive team morale.
 
 
 
 G. People Management &amp; HR Compliance
 
 
 
 &bull; Handle team grievances professionally and in line with ACCBC HR Policy and Egyptian Labour Law.
 
 
 &bull; Apply disciplinary measures as required, following ACCBC HR Policy and Egyptian Labour Law procedures at all times.
 
 
 &bull; Manage team member leave cycles, ensuring operational continuity across the area is maintained.
 
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 
 Sales Performance
 
 
 
 &bull; Monthly sales volume and value vs target &ndash; qualitative and quantitative targets achieved
 
 
 &bull; Distribution coverage vs plan across assigned area
 
 
 &bull; New product and promotional deal sell-in rate
 
 
 
 Team Execution
 
 
 
 &bull; Daily meeting conducted and documented &ndash; 100% adherence
 
 
 &bull; Journey plan compliance rate across the sales team
 
 
 &bull; Sales representative daily target achievement rate vs plan
 
 
 
 Reporting &amp; Compliance
 
 
 
 &bull; Daily sales reports submitted on time with zero missing submissions
 
 
 &bull; Zero ACCBC policy or compliance breaches across the team
 
 
 &bull; Onboarding and HR compliance adherence for all new team members
 
 
 
 
 
 
 Required Experience and Qualifications
 
 
 
 
 Minimum Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in Commerce, Business Administration, or a related field.
 
 
 &bull; Valid driving licence is required.
 
 
 &bull; Excellent written and verbal English language skills.
 
 
 &bull; Knowledge of Egypt market dynamics and Egyptian Labour Law.
 
 
 
 Minimum Experience
 
 
 
 &bull; Minimum 5 years of sales experience in FMCG, with at least 1 year in a supervisory role.
 
 
 &bull; Demonstrated track record of achieving sales targets in a field sales environment.
 
 
 &bull; Experience in the GCC market is an advantage.
 
 
 
 Knowledge and Skills
 
 
 
 
 Functional Skills:
 
 
 
 &bull; Building Effective Customer Relationships
 
 
 &bull; Operational Excellence in Planning and Delivery
 
 
 &bull; Understanding the Business Internally and Externally
 
 
 &bull; Identifying Winning Sales Opportunities
 
 
 &bull; Understanding Financials (Commercial Financials)
 
 
 &bull; Negotiating Win-Win Solutions
 
 
 &bull; Executing Effective Sales Plans
 
 
 &bull; Outlet Activation
 
 
 &bull; Handling Objections
 
 
 
 ACCBC Behaviours:
 
 
 
 &bull; Customer Focus
 
 
 &bull; Effective Communication
 
 
 &bull; Positive Relationships
 
 
 &bull; Sense of Urgency
 
 
 &bull; Discipline
 
 
 &bull; Accountability
 
 
 &bull; Learning
 
 
 &bull; Agility
 
 
 &bull; Initiative
 
 
 
</div>

Sales Supervisor – (East Alexandria)

Raya CX

<div>
 Job Title: Banking Operations Supervisor Company: RayaCX Location: Alexandria, Egypt Contract Details: Full-time Are you a highly motivated and experienced banking professional looking for a new challenge? RayaCX, a leading BPO company in Alexandria, Egypt, is seeking a Banking Operations Supervisor to join our dynamic team. As a Banking Operations Supervisor, you will be responsible for overseeing and managing the daily operations of our banking department. You will work closely with the team to ensure that all processes are running smoothly and efficiently, while maintaining a high level of customer satisfaction. Key Responsibilities: - Supervise and manage the daily operations of the banking department, including customer service, cash management, and transaction processing. - Monitor and evaluate staff performance, providing feedback and coaching as needed to ensure high-quality service delivery. - Develop and implement efficient and effective operational processes and procedures to improve productivity and service quality. - Conduct regular audits to ensure compliance with banking regulations and company policies. - Collaborate with other departments to identify and address any operational issues or concerns. - Stay up-to-date with industry developments and trends, and make recommendations for process improvements. - Train and onboard new employees, providing them with the necessary tools and resources to excel in their roles. - Handle escalated customer complaints and inquiries, ensuring timely and satisfactory resolution. - Prepare and present reports on departmental performance and progress to senior management. Qualifications: - Bachelor's degree in Business Administration, Finance, or a related field. - Minimum of 5 years of experience in banking operations, with at least 2 years in a supervisory role. - Excellent knowledge of banking regulations and procedures. - Strong leadership and people management skills. - Excellent communication and interpersonal skills. - Ability to work under pressure and handle multiple tasks simultaneously. - Proficient in Microsoft Office and banking software. - Fluent in English, both written and spoken. If you are a highly organized and detail-oriented individual with a passion for delivering exceptional customer service, we want to hear from you! Join our team at RayaCX and take your banking career to the next level. Apply now to be considered for this exciting opportunity.
</div>

Banking Operations supervisor | BPO

Eshratex Spinning S.A.E

Mid Level Experienced Logistics Specialist Freezone Only is Needed to join us at ESHRATEX Cotton Spinning, 47th Sultan Hussein, Alexandria Egypt. <ul><li>Responsible for  Handling Documents and Official Duties Related to Logistics procedures in FREEZONE - GAFI </li><li>Good Command With NAFEZA-ACID, Logistics Full cycle. </li><li>خبرة في التعامل مع المنطقة الحرة بكافة تفاصيل العمل ( إصدار أمر الشغل- شهادات الصادر- الفواتير- التعامل مع هيئة الإستثمار- خصم وتحصيل )</li><li>Import &amp; Export Procedures one of biggest requirements we are asking for</li><li>Very Good Arabic &amp; English Articulation </li><li>Communicative and Presentable </li></ul> Company Location: Alexandria - Egypt, 47st Sultan HusseinWorking hours: 8am-5 pmDays Off: Fridays &amp; Saturdays.

Logistics Specialist -Private Freezone

Four Seasons Hotels & Resorts Egypt

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Seaside glamour on the Egyptian riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style Hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 Suites, 30 Beach Suites and 6 Villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, Spa and Fitness Center, and 10 food and beverage venues including an open-air 350 seat beach restaurant.
 
 
 
 About The Role
 
 
 
 Four Seasons Hotel Alexandria is seeking a
 
 Guest Experience Agent
 
 to join our dynamic team. We are looking for someone with excitement and dedication in serving our guests. with high level of professionalism and passion.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 1. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
 </li>
 <li>
 The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
 </li>
 <li>
 The ability to interact with the guest and manage the guest preferences to enhance the Guest Experience in general.
 </li>
 <li>
 The ability to communicate with other department any concerns for guest, and ensure a seamless stay all over the hotel and Beach suites.
 </li>
 <li>
 The ability to quote and be familiar with room and rate availability for current and future dates.
 </li>
 <li>
 The ability to perform all duties of the Reception, concierge, PBX and retail shop sales agents when needed.
 </li>
 <li>
 The ability to accept reservations, changes and cancellations in the absence of reservations staff.
 </li>
 <li>
 The ability to assist in escorting VIPs and return guests to their rooms as requested.
 </li>
 <li>
 The ability to work closely with the Reception, Concierge and Guest Services staff to coordinate the efficient handling of guest arrival and follow up on guest requests.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Excellent communication skills, both verbal and written
 </li>
 <li>
 Written, spoken and reading proficiency in the English language.
 </li>
 <li>
 Being able to maintain attention to detail and accuracy in a fast-paced environment.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent Training and Development opportunities
 </li>
 <li>
 Complimentary Accommodation at other Four Seasons Hotels and Resort
 </li>
 <li>
 Complimentary Dry Cleaning for Employee Uniforms
 </li>
 <li>
 Complimentary Employee Meals
 </li>
 <li>
 Medical, dental, and vision insurance
 
 
 </li>
 </ul>
 
 Schedule &amp; Hours
 
 
 
 <ul>
 <li>
 In this full-time position. Candidates will need to work a flexible schedule including Mornings, Evenings, Weekends, and Holidays.
 </li>
 </ul>
</div>

Guest Experience Agent

Accurate Eg For Construction Engineering

Site Civil Engineer &ndash; We are looking for a self-driven Site Engineer to take ownership of a finishing/construction/maintenance project on behalf of Accurate EG. This is a leadership role requiring someone who can operate independently on-site while maintaining strong alignment with our Alexandria headquarters.Key Responsibilities<ul><li>Lead all on-site architectural and structural works in line with contract documents and quality standards</li><li>Manage material receiving, BOQ verification, quantity take-offs, and submittal preparation</li><li>Supervise and direct on-site labor including daily task planning, productivity monitoring, and safety compliance</li><li>Serve as the sole technical point of contact on-site for consultants, building administration, and stakeholders</li><li>Maintain regular reporting to HQ and prepare daily logs and site documentation</li></ul>Requirements<ul><li>Bachelor's degree in Civil or Architectural Engineering</li><li>0-2 years of site engineering experience</li><li>Proven ability to manage site operations independently</li><li>Strong command of BOQs, submittals, and contractual documentation</li><li>Excellent communication and problem-solving skills</li></ul>Pay: E&pound;7,000.00 - E&pound;8,000.00 per monthWork Location: In person

Site Civil Engineer

AGH International Group

About the Company:AGH International Group (360&deg; Marketing) is expanding and looking for a dedicated, proactive, and growth-driven team member who can support both internal operations and social media strategy.This is a full-time, on-site role.Job Responsibilities:<ul><li>Manage day-to-day HR operations and employee affairs</li><li>Follow up on employees&rsquo; attendance, performance, and work progress</li><li>Support recruitment and onboarding processes</li><li>Maintain employee records and HR documentation</li><li>Coordinate performance evaluations and provide reports to management</li><li>Help improve employee engagement and workplace culture</li><li>Ensure company policies and procedures are properly implemented</li><li>Handle employee inquiries and provide HR support when needed</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field</li><li>Previous experience in HR or administrative roles is preferred</li><li>Strong communication and interpersonal skills</li><li>Excellent organizational and follow-up abilities</li><li>Ability to work in a fast-paced environment</li><li>Good knowledge of Microsoft Office tools</li><li>Problem-solving mindset and attention to detail</li></ul>.Work Conditions<ul><li>Location: Smouha, Alexandria</li><li>Fixed shifts (9:00 PM To 5:00PM)</li><li>8 working hours</li><li>1 day off</li><li>Job Type: Full-time - On site</li></ul>Job Type: Full-timeWork Location: In person

HR Specialist

online academy

At REBRDG, we work on building brands from the inside out strategy, identity, and real-world applications.We're currently looking for a Brand Designer who enjoys solving visual problems, building systems, and creating work that goes beyond social media graphics.What you'll do:<ul><li>Create visual identities, logo systems, and brand guidelines</li><li>Develop packaging and brand applications across different touchpoints</li><li>Translate strategic insights into clear visual solutions</li><li>Present and explain design decisions with confidence</li><li>Work closely with strategists, account managers, and the creative team</li></ul>What we're looking for:<ul><li>3+ years of experience in branding or visual identity design</li><li>A portfolio that demonstrates branding projects from concept to execution</li><li>Strong skills in Illustrator, Photoshop, and InDesign</li><li>Good understanding of typography, layout, and brand systems</li><li>Alexandria-based and available for on-site work</li></ul>What we offer:<ul><li>Competitive salary package</li><li>KPI-based performance bonuses</li><li>2 days off per week</li><li>Career growth opportunities</li><li>A collaborative environment focused on branding and creative development</li></ul>Apply via Easy Apply or send your CV and portfolio to:People@rebrdg.comApplications without a portfolio will not be considered.Pay: From E&pound;12,000.00 per hourWork Location: In person

Brand Designer

Explore 13+ Sales supervisor east alexandria in Alexandria this June. Find roles across top companies and apply now to boost your career.