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PRIME HR ADVISORY

We are seeking a polished, organised, and proactive Brand &amp; Client Relations Manager to support the daily operations of our luxury jewellery maison. Working closely with the founder, this role focuses on client communication, coordination, and overall brand organisation.This is an exciting opportunity for someone who enjoys working in a boutique luxury environment and being closely involved in the growth of a high-jewellery brand.Key Responsibilities<ul><li>Support client communication and coordination</li><li>Assist with organising meetings, appointments, and brand activities</li><li>Help coordinate events and client experiences</li><li>Support day-to-day brand operations and organisation</li><li>Liaise with external partners and service providers</li><li>Maintain client records and assist with general administration</li></ul>Requirements<ul><li>Experience in luxury, fashion, jewellery, hospitality, or client-facing roles preferred</li><li>Strong communication and organisational skills</li><li>Professional, presentable, and detail-oriented</li><li>Reliable, discreet, and proactive</li><li>Comfortable working closely with a founder-led brand</li></ul>Pay: Up to AED8,000.00 per monthWork Location: In person

Brand & Client Relations Manager (Luxury Jewellery)

Oliver Wyman

<div>
 Oliver Wyman is looking to bring onboard an experienced professional as a
 
 Recruiting Manager
 
 in Middle East location to join our
 
 IMEA Recruitment Team
 
 !
 
 
 
 This role will be based out of our Dubai office.
 
 
 
 
 Job Overview:
 
 
 
 We are seeking a highly motivated and experienced Recruitment Manager to drive experienced hire recruitment across the Middle East while supporting Partner recruitment across the broader IMEA region.
 
 
 In this highly visible role, you will manage the end-to-end recruitment lifecycle across all levels of seniority, from experienced professionals to Partner hires, while contributing to the execution of the regional talent acquisition strategy. Working closely with Partners, business leaders, and the wider recruiting team, you will identify, engage, and secure exceptional talent to support the firm's growth ambitions.
 
 
 You will also play a key role in strengthening our employer brand, delivering an outstanding candidate experience, leveraging data to inform hiring decisions, and continuously improving recruitment processes across the region.
 
 
 This is an exciting opportunity to join a dynamic, fast-paced market and work closely with IMEA Partners and senior stakeholders. The successful candidate will be a strategic recruiter with strong stakeholder management skills, commercial acumen, and a proven track record of attracting and securing high-calibre talent, including senior leaders and Partners.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Partner with the Director of Recruiting to execute the experienced hire recruitment strategy across practice groups, aligned with regional business priorities and growth plans.
 </li>
 <li>
 Partner with IMEA leadership to deliver Partner recruitment, including market mapping, executive search engagement, candidate assessment, and offer management.
 </li>
 <li>
 Advise Partners and senior leaders on talent market trends, hiring strategies, and workforce planning.
 </li>
 <li>
 Use data and market insights to monitor recruitment performance, identify opportunities, and continuously improve hiring outcomes.
 </li>
 <li>
 Support regional talent acquisition initiatives and contribute to the ongoing evolution of the IMEA recruiting function.
 </li>
 <li>
 Manage end-to-end recruitment across multiple searches, with a primary focus on experienced, leadership, and Partner-level hiring. Develop and execute innovative sourcing strategies to attract, engage, and secure exceptional talent across the Middle East.
 </li>
 <li>
 Build and maintain strong talent pipelines through proactive sourcing, networking, referrals, and relationship management.
 </li>
 <li>
 Deliver an exceptional candidate experience throughout the recruitment lifecycle while ensuring an efficient, inclusive, and high-quality hiring process.
 </li>
 <li>
 Partner closely with hiring managers to define recruitment needs, provide market intelligence, and drive timely hiring decisions.
 </li>
 <li>
 Manage relationships with executive search firms, recruitment agencies, and RPO providers to ensure high-quality delivery and value.
 </li>
 <li>
 Collaborate with regional and global recruiting colleagues to share best practices and drive consistency across IMEA.
 </li>
 <li>
 Coach and mentor members of the recruiting team, fostering collaboration, knowledge sharing, and continuous development.
 </li>
 <li>
 Identify opportunities to streamline recruitment processes and improve operational efficiency.
 </li>
 <li>
 Champion initiatives that strengthen Oliver Wyman's employer brand and enhance engagement with external talent communities.
 
 
 </li>
 </ul>
 
 Experience Required:
 
 
 
 <ul>
 <li>
 10+ years of recruitment or talent acquisition experience within a fast-paced, professional environment.
 </li>
 <li>
 Proven experience managing end-to-end recruitment across multiple levels of seniority, including executive and Partner-level hiring.
 </li>
 <li>
 Experience recruiting within professional services, management consulting, or another client-driven environment.
 </li>
 <li>
 Strong understanding of the Middle East talent market, with knowledge of strategy consulting competitors, market trends, and talent availability.
 </li>
 <li>
 Demonstrated ability to build trusted relationships and influence senior stakeholders within a complex, matrixed organization.
 </li>
 <li>
 Experience using recruitment analytics and market insights to inform hiring strategies and support business decision-making.
 </li>
 <li>
 Experience with workforce planning, hiring forecasts, and budget management.
 </li>
 <li>
 Proven ability to lead recruitment initiatives, manage multiple priorities, and deliver results in a fast-paced environment.
 
 
 </li>
 </ul>
 
 Skills &amp; Attributes
 
 
 :
 
 
 
 <ul>
 <li>
 Exceptional organizational and project management skills, with the ability to manage multiple priorities and competing deadlines.
 </li>
 <li>
 Strong stakeholder management, communication, and influencing skills.
 </li>
 <li>
 Advanced PowerPoint and Microsoft Excel skills, with the ability to analyse data and translate insights into compelling recommendations.
 </li>
 <li>
 Strong commercial mindset with a proactive, solutions-oriented approach and the ability to work independently with minimal direction.
 </li>
 <li>
 Experience using applicant tracking systems (ATS), recruitment technologies, and sourcing tools.
 </li>
 <li>
 Creative, adaptable, and resilient, with a continuous improvement mindset and the ability to drive change.
 </li>
 <li>
 Collaborative team player who thrives in a fast-paced, evolving environment.
 </li>
 <li>
 High attention to detail, sound judgment, and a strong sense of ownership and accountability.
 
 
 </li>
 </ul>
 Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X.
 
 
 Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.
 
 
 Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one &ldquo;anchor day&rdquo; per week on which their full team will be together in person.
 
 
 
 R_359735
 
</div>

Oliver Wyman - Recruiting Manager - Dubai

KinFitz & Co

<div>Executive Assistant, Beauty and Fragrance, Dubai
Are you an experienced Executive Assistant who thrives working directly alongside a highly driven founder, and who can move seamlessly between board level priorities and the pace of a personal brand built in the public eye?
Our client is a fast growing, globally recognised beauty and fragrance brand, founded in 2018 and now operating at genuine international scale. Based in Dubai, they are continuing to build out their own dedicated processes and leadership structure as the business matures. They are hiring an Executive Assistant to work closely with the founder and partner directly with the Chief of Staff, supporting everything from high level business projects to the day to day running of the founder&rsquo;s world.
This is not a standard nine to five support role. The founder is highly engaged and hands on across the business, and this person will need to move at her pace, often outside of typical office hours. A separate Personal Assistant handles the founder&rsquo;s personal life and logistics, so this role is firmly focused on the business side, though the two will work closely together.
What&rsquo;s in it for you:
<ul><li>Direct, close proximity to a founder who is genuinely building and shaping a category leading global brand
</li><li>Real variety, from partnering on business projects with the Chief of Staff to supporting major brand moments and high profile initiatives
</li><li>A creative, fast moving environment within the beauty and fragrance world, not a traditional corporate setting
</li><li>Base salary up to AED 25,000 per month plus 10% discretionary bonus and a strong benefits package
</li></ul>What you&rsquo;ll be doing:
<ul><li>Managing a complex, fast changing calendar alongside the Chief of Staff
</li><li>Partnering on business projects and initiatives that span the wider leadership team
</li><li>Coordinating international travel, often at short notice
</li><li>Preparing materials and briefings ahead of high level meetings
</li><li>Acting as a trusted point of contact between the founder, the Chief of Staff, and senior stakeholders
</li><li>Staying one step ahead of shifting priorities and pre empting what&rsquo;s needed before it&rsquo;s asked for
</li></ul>What we need:
<ul><li>Proven experience as an Executive Assistant supporting a founder, chairman, or senior executive in a high profile, fast paced environment
</li><li>Comfort with genuine flexibility around working hours and last minute change
</li><li>Strong international travel availability, with no visa restrictions that would prevent short notice travel to the UK or US
</li><li>Based in Dubai for the long term, this is a role for someone building a career here, not a short term stop
</li><li>Excellent judgement, discretion, and the ability to build trust quickly with senior stakeholders
</li><li>A genuine interest in beauty, fragrance, or the wider creative and lifestyle space is a strong plus
</li></ul>If you want to work at the centre of a brand that&rsquo;s still being built, not just maintained, we&rsquo;d like to hear from you.</div>

Executive Assistant

Richemont

<div>Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
<h2 class="jobSectionHeader">1- REGIONAL CLIENT STRATEGY AND DEVELOPMENT. 
</h2> 
<ul><li>Define and deploy annual VIC and client development objectives per store within the territory, in alignment with HQ targets and Retail Manager direction (retain / upgrade / recruit).
</li></ul><ul><li>Map the regional High-End client landscape &mdash; tier distribution, geographic concentration, cross-door client opportunities &mdash; and set store-specific action plans accordingly.
</li></ul><ul><li>Identify the region's top-priority VIC relationships and personally invest in the highest-potential and most strategic, complementing store-level management.
</li></ul><ul><li>Partner with Couture teams to identify regional Couture prospects; ensure the regional network is equipped and motivated to deliver the Couture selling ceremony at the required standard.
</li></ul><ul><li>Provide strategic guidance on local market dynamics &mdash; competitor activity, cultural calendar, wealth migration &mdash; to support store directors in adapting their client approach.
</li></ul>Support the Head of VIC Relations with C-suite reporting on regional VIC and client development performance, flagging key relationship developments and commercial opportunities. Set a baseline of residents vs. tourists clients per door and define local recruitment target with clear strategy to achieve local clients objectives &amp; development. 
<ul><li>
 </li></ul> 
2- RETAIL SUPPORT, TRAINING AND ORCHESTRATION. 
 
<ul><li>Serve as the primary interface between HQ client development strategy and store-level execution &mdash; cascading priorities, clarifying expectations, and troubleshooting implementation barriers.
</li></ul><ul><li>Design and deliver regional training programmes on VIC service standards, CRM best practices, outreach personalisation; adapt content to local market specificities when necessary with up-to-date training calendar
</li></ul><ul><li>Support stores management in new joiners onboarding on VICs development and service standards.
</li></ul><ul><li>Conduct regular store visits to audit clienteling practices, observe team behaviours, and deliver targeted coaching to store managers and Client Advisors.
</li></ul><ul><li>Identify high-potential talent within the retail network and support their development into future in-store client development roles or couture ambassadors.
</li></ul><ul><li>Coordinate with regional HR and Learning &amp; Development teams to integrate client development competencies into onboarding and performance frameworks.
 
</li>Own the regional A&amp;P budget allocated to VIC and commercial events &mdash; allocating resources across doors, managing forecasts, and reporting on spend vs. return in accordance with the Head of VIC Relations and Client Development. 
<li>
</li></ul> 
3- REGIONAL ANIMATION &amp; CROSS-MARKET ACTIVATIONS. 
 
<ul><li>Propose and orchestrate a regional event calendar &mdash; covering in-store activations, cross-door moments, regional trunk shows, and previews &mdash; ensuring coherence with the HQ animation framework and local relevance, and ensuring a coherent annual planning with local happenings and business needs.
</li></ul><ul><li>Develop flagship regional client experiences that leverage Ala&iuml;a's brand territories.
</li></ul><ul><li>Define guest lists and engagement strategies for international Maison events (fashion shows, re-sees, dinners); manage client logistics in partnership with HQ &amp; Store management
</li></ul><ul><li>Personally host key client moments across the region, embodying the brand&rsquo;s values.
</li></ul>Liaise with local partners to ensure all events are executed to the highest experiential standard. 
<ul><li>
</li></ul> 
4- PARTNERSHIPS, BUSINESS PROVIDERS &amp; CLIENT RECRUITEMENT. 
 
<ul><li>Build and maintain a regional network of strategic business providers &mdash; private offices, luxury concierge services, stylists, cultural institutions, private members' clubs &mdash; capable of introducing qualified new clients to the Maison.
</li></ul><ul><li>Identify and formalise partnership frameworks with relevant regional players, reporting opportunities to the Head of VIC Relations and Client Development for brand-level validation and broader activation.
</li></ul><ul><li>Develop a systematic new client recruitment strategy for the region, including prospecting protocols, referral programmes, and community penetration plans for underserved client segments in line with the Ala&iuml;a codes and aesthetic.
</li></ul>Act as brand ambassador in key market environments &mdash; attending cultural and social events to represent Ala&iuml;a and naturally expand the house's relationship map. 
<ul><li>
 </li></ul> 
5- DATA ANALYSIS &amp; REGIONAL REPORTING. 
 
<ul><li>Consolidate and analyse VIC and High-End client performance data across the regional store network &mdash; spend trends, tier migration, client acquisition costs, and activation ROI.
</li></ul><ul><li>Produce structured reviews for the Head of VIC Relations and Client Development and Local GM-Brand President: monthly performance dashboards, post-activation reviews, and annual strategic assessments.
</li></ul><ul><li>Identify regional patterns and anomalies in client data that signal commercial opportunity or relationship risk, and propose data-driven responses.
</li></ul><ul><li>Oversee CRM hygiene standards across all regional doors, establishing consistent protocols and holding store teams accountable for data quality.
</li></ul>Model budget scenarios and event ROI projections to support resource allocation decisions within the regional A&amp;P envelope. 
<ul><li>
</li></ul> 
CANDIDATE PROFILE
<h3 class="jobSectionHeader">Background
</h3>Minimum 8&ndash;10 years in luxury retail, with a clear trajectory that includes senior in-store roles (store management, department management, or senior client-facing position) &mdash; store experience at a high level is non-negotiable. 
<ul><li>
</li></ul> 
<ul><li>Demonstrated experience in a multi-door, regional, or network-level role within a luxury fashion, jewellery, watches, or lifestyle Maison.
</li></ul><ul><li>Proven ability to influence, coach, and align diverse store teams without direct line management authority.
</li></ul><ul><li>Solid command of CRM systems and regional data consolidation; ability to translate data into actionable strategy.
</li></ul>Prior exposure to budget management and A&amp;P accountability is strongly preferred. 
<ul><li>
</li></ul><h3 class="jobSectionHeader">Skills &amp; Attributes
</h3><ul><li>Strategic clarity combined with operational rigour &mdash; able to think at altitude and execute at ground level with equal precision.
</li></ul><ul><li>Natural leadership presence: inspires confidence in store directors and Client Advisors alike; leads through example, not authority.
</li></ul><ul><li>Deep market intelligence and relationship capital within the territory &mdash; existing networks in luxury, culture, and finance are an asset.
</li></ul><ul><li>Entrepreneurial mindset: proactively identifies opportunities, proposes solutions, and operates with a high degree of autonomy.
</li></ul><ul><li>Exceptional written and verbal communication; fluency in English &amp; Arabic required.
</li></ul><ul><li>Aesthetic alignment with the Ala&iuml;a universe &mdash; a genuine understanding of and connection to the house's philosophy of the body, craftsmanship, and cultural rootedness.
</li></ul><ul><li>Ability to travel to different markets in the region is necessary.
</li></ul>#Richemont #WeCraftTheFuture</div>

Regional VIC & Client Development Manager

COMO LIFESTYLE

<div>
 
 
 About the Role
 
 
 
 At COMO Lifestyle, we believe exceptional guest experiences begin with exceptional people. We are looking for an experienced
 
 Learning &amp; Development Manager
 
 to drive learning, leadership capability, and service excellence across our lifestyle and dining concepts.
 
 
 
 
 
 This role partners closely with business leaders to build a high-performing workforce by designing impactful learning solutions, developing future leaders, and embedding a culture of continuous improvement. The ideal candidate has a strong background in the
 
 food &amp; beverage or hospitality industry
 
 , understands operational excellence, and excels at influencing stakeholders across multiple business functions.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Learning Strategy &amp; Capability Development
 
 
 <ul>
 <li>
 Design and execute the Learning &amp; Development strategy to support COMO Lifestyle's business objectives and brand standards.
 </li>
 <li>
 Develop and facilitate engaging learning programmes covering service excellence, guest engagement, product knowledge, food safety, operational standards, and compliance.
 </li>
 <li>
 Lead leadership development initiatives for supervisors, managers, and high-potential talent to strengthen people management and coaching capabilities.
 </li>
 <li>
 Conduct training needs analysis through business performance, guest feedback, operational audits, and stakeholder consultation to identify capability gaps.
 </li>
 <li>
 Create blended learning solutions, including classroom training, on-the-job coaching, digital learning modules, and learning resources to enhance employee development.
 </li>
 </ul>
 
 
 
 
 
 Service Excellence &amp; Operational Standards
 
 
 <ul>
 <li>
 Champion a culture of service excellence by ensuring training programmes consistently reinforce COMO Lifestyle's luxury hospitality standards.
 </li>
 <li>
 Develop, review, and maintain operational Standard Operating Procedures (SOPs) across all F&amp;B concepts to ensure consistency and operational excellence.
 </li>
 <li>
 Conduct regular outlet visits, service observations, training audits, and mystery assessments to evaluate service delivery and identify improvement opportunities.
 </li>
 <li>
 Lead learning initiatives for new outlet openings, menu launches, seasonal campaigns, and operational change management.
 </li>
 </ul>
 
 
 
 
 
 Business Partnership &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Partner closely with Operations, HR, Culinary, Outlet Leaders, and cross-functional stakeholders to align learning initiatives with business priorities.
 </li>
 <li>
 Build strong relationships with key stakeholders to influence learning strategies and drive employee performance across multiple locations.
 </li>
 <li>
 Coach leaders on performance management, coaching conversations, and people development to strengthen internal leadership capability.
 </li>
 <li>
 Support onboarding programmes and talent development initiatives that improve employee engagement, retention, and succession planning.
 </li>
 </ul>
 
 
 
 
 
 Training Operations &amp; Analytics
 
 
 <ul>
 <li>
 Manage training calendars, learning records, competency assessments, and compliance documentation.
 </li>
 <li>
 Track learning effectiveness through KPIs, operational metrics, guest satisfaction scores, and post-training evaluations.
 </li>
 <li>
 Present regular training reports, insights, and recommendations to senior leadership to drive continuous improvement and business performance.
 </li>
 <li>
 Ensure all training content complies with food safety, workplace safety, and regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Learning &amp; Development, Hospitality Management, Business, or a related discipline.
 </li>
 <li>
 Minimum 5 years' experience in Learning &amp; Development, Training, or Organisational Development within the Food &amp; Beverage, hospitality, restaurant, or premium lifestyle industry.
 </li>
 <li>
 Proven experience developing
 
 leadership programmes
 
 and coaching managers across operational teams.
 </li>
 <li>
 Strong
 
 stakeholder management
 
 skills with the ability to influence and collaborate effectively across multiple departments and leadership levels.
 </li>
 <li>
 Experience supporting multi-site or multi-brand operations is highly preferred.
 </li>
 <li>
 Strong understanding of food &amp; beverage operations, guest experience, luxury service standards, and operational excellence.
 </li>
 <li>
 Skilled facilitator with excellent presentation, coaching, communication, and relationship-building abilities.
 </li>
 <li>
 Experience developing digital learning content and blended learning programmes.
 </li>
 <li>
 Strong analytical skills with the ability to interpret operational data and translate insights into actionable learning solutions.
 </li>
 <li>
 Proficient in Microsoft Office and Learning Management Systems (LMS) or other digital learning platforms.
 </li>
 <li>
 Passionate about people development, leadership capability, continuous improvement, and delivering exceptional guest experiences.
 </li>
 </ul>
 
 
 
</div>

Learning & Development Training Manager

Element MEA

<div>
 element MEA is supporting a well-established Dubai-based integrated creative agency in appointing an experienced Social Media Manager.
 
 
 The agency works with leading government, corporate and consumer brands across the UAE and wider GCC. Its capabilities span advertising, experiential marketing, brand communications, social media, digital campaigns, content production and large-scale activations.
 
 
 The successful candidate will join a multidisciplinary agency environment and manage the complete social media function for a portfolio of client accounts.
 
 
 The agency's identity will be shared with shortlisted candidates during the recruitment process.
 
 
 Role Purpose
 
 
 The Social Media Manager will lead the planning, management and continuous improvement of social media activity for assigned client accounts.
 
 
 Acting as an extension of each client's marketing team, the role holder will develop social media strategies, manage content planning, oversee campaign execution and use performance insights to achieve defined communication and business objectives.
 
 
 The position combines social media strategy, content leadership, community management, paid-media coordination, influencer marketing, client advisory and performance analytics.
 
 
 Working closely with Client Servicing, Strategy, Creative, Production, Media and Project Management teams, the Social Media Manager will ensure that social media is integrated into every stage of a campaign&mdash;from concept development and content production through publishing, community engagement and post-campaign analysis.
 
 
 Key Responsibilities
 
 
 Social Media Strategy
 
 
 <ul>
 <li>
 Develop annual, quarterly and campaign-specific social media strategies for assigned client accounts.
 </li>
 <li>
 Build platform-specific strategies aligned with client business objectives, audience behaviour and marketing priorities.
 </li>
 <li>
 Recommend the appropriate channel mix, content pillars, publishing cadence and engagement approach.
 </li>
 <li>
 Translate wider brand and marketing strategies into practical social media plans.
 </li>
 <li>
 Present strategies, recommendations and campaign opportunities to clients and internal teams.
 </li>
 <li>
 Regularly review and refine strategies based on platform changes, audience insights and campaign performance.
 
 
 </li>
 </ul>
 Campaign Planning and Integrated Marketing
 
 
 <ul>
 <li>
 Develop social media campaigns that support wider advertising, experiential, digital, PR and activation initiatives.
 </li>
 <li>
 Collaborate with Strategy and Creative teams to strengthen the role of social media within integrated campaigns.
 </li>
 <li>
 Create detailed campaign rollout plans across multiple platforms and audience segments.
 </li>
 <li>
 Ensure online content supports and amplifies on-ground events, activations and brand experiences.
 </li>
 <li>
 Identify real-time content and audience-engagement opportunities during live campaigns and events.
 </li>
 <li>
 Coordinate campaign timelines, deliverables, approvals and publishing schedules.
 
 
 </li>
 </ul>
 Content Planning and Management
 
 
 <ul>
 <li>
 Develop monthly and campaign-specific content calendars aligned with client priorities and marketing objectives.
 </li>
 <li>
 Prepare clear creative briefs for Designers, Copywriters, Photographers, Videographers, Animators and Motion Designers.
 </li>
 <li>
 Manage content development from initial concept through production, approval and publishing.
 </li>
 <li>
 Ensure content is platform-native, audience-focused and consistent with client brand guidelines.
 </li>
 <li>
 Maintain the appropriate balance between planned, reactive, educational, promotional and engagement-led content.
 </li>
 <li>
 Review content for accuracy, quality, tone, platform suitability and cultural relevance.
 </li>
 <li>
 Manage multiple client accounts while maintaining consistency and meeting deadlines.
 
 
 </li>
 </ul>
 Community Management
 
 
 <ul>
 <li>
 Oversee daily community engagement across client social media channels.
 </li>
 <li>
 Respond to comments, direct messages, enquiries and audience interactions in line with approved guidelines.
 </li>
 <li>
 Develop response frameworks and escalation procedures for sensitive or high-risk issues.
 </li>
 <li>
 Monitor online sentiment, customer feedback and emerging reputational risks.
 </li>
 <li>
 Escalate complaints, crises or potentially damaging conversations promptly.
 </li>
 <li>
 Develop engagement initiatives that encourage meaningful audience participation and community growth.
 </li>
 <li>
 Ensure community management reflects each brand's tone of voice and service standards.
 
 
 </li>
 </ul>
 Paid Social and Media Coordination
 
 
 <ul>
 <li>
 Collaborate with media specialists to plan and execute paid social media campaigns.
 </li>
 <li>
 Recommend campaign objectives, audience targeting, budget allocation, creative formats and platform selection.
 </li>
 <li>
 Ensure alignment between organic content strategies and paid-media activity.
 </li>
 <li>
 Monitor campaign performance and recommend adjustments to improve reach, engagement, leads or conversions.
 </li>
 <li>
 Coordinate the development of campaign assets required for different audiences, placements and media formats.
 </li>
 <li>
 Support testing of messaging, creative formats, audiences and calls to action.
 
 
 </li>
 </ul>
 Influencer and Creator Marketing
 
 
 <ul>
 <li>
 Identify influencers and content creators who are relevant to campaign objectives and brand positioning.
 </li>
 <li>
 Manage influencer shortlisting, assessment, onboarding, briefing, approvals and content delivery.
 </li>
 <li>
 Coordinate contracts, timelines, deliverables and internal or client approvals with the relevant teams.
 </li>
 <li>
 Build productive, long-term creator relationships that benefit client brands.
 </li>
 <li>
 Monitor influencer content for quality, brand alignment, compliance and authenticity.
 </li>
 <li>
 Measure influencer performance, audience quality and campaign return on investment.
 
 
 </li>
 </ul>
 Performance Analysis and Reporting
 
 
 <ul>
 <li>
 Develop performance dashboards for assigned client accounts.
 </li>
 <li>
 Monitor key metrics including reach, impressions, engagement, audience growth, conversions, click-through rate, cost per result, CPM and return on investment.
 </li>
 <li>
 Prepare monthly, quarterly and campaign-specific performance reports.
 </li>
 <li>
 Move beyond reporting numbers by clearly explaining what changed, why it changed and what should happen next.
 </li>
 <li>
 Present results and recommendations confidently to clients.
 </li>
 <li>
 Use performance insights to improve content, targeting, platform investment and future campaign planning.
 </li>
 <li>
 Establish relevant benchmarks for each client, platform and campaign type.
 
 
 </li>
 </ul>
 Client Partnership
 
 
 <ul>
 <li>
 Act as a trusted social media advisor to assigned clients.
 </li>
 <li>
 Participate in planning meetings, campaign reviews, workshops and content discussions.
 </li>
 <li>
 Understand each client's commercial priorities, audience challenges and approval processes.
 </li>
 <li>
 Educate clients on platform developments, audience behaviour, emerging trends and digital opportunities.
 </li>
 <li>
 Manage client expectations regarding timelines, approvals, content performance and platform limitations.
 </li>
 <li>
 Identify opportunities to expand social media, content, influencer and integrated marketing services.
 </li>
 <li>
 Build strong relationships while maintaining professional boundaries and clear accountability.
 
 
 </li>
 </ul>
 Cross-Functional Leadership
 
 
 <ul>
 <li>
 Work closely with Client Servicing, Creative, Strategy, Production, Media and Project Management teams.
 </li>
 <li>
 Ensure briefs, timelines, approvals and accountabilities are clearly communicated.
 </li>
 <li>
 Provide constructive feedback that improves creative work while respecting specialist expertise.
 </li>
 <li>
 Support junior social media and community-management team members where required.
 </li>
 <li>
 Contribute to agency pitches, new-business proposals and social media audits.
 </li>
 <li>
 Promote strong working practices, documentation and knowledge-sharing across the team.
 
 
 </li>
 </ul>
 Core Competencies
 
 
 
 Social Media Strategy
 
 
 
 Builds platform-specific strategies that connect audience behaviour with business and communication objectives.
 
 
 
 Campaign Management
 
 
 
 Plans and manages integrated social media campaigns from concept development through reporting.
 
 
 
 Content Leadership
 
 
 
 Oversees content planning, briefing, creation, publishing and continuous optimization.
 
 
 
 Client Management
 
 
 
 Builds trusted relationships and provides clear, commercially relevant advice to client marketing teams.
 
 
 
 Community Building
 
 
 
 Develops engaged online communities while protecting brand reputation and customer experience.
 
 
 
 Analytics and Performance
 
 
 
 Interprets campaign data and converts insights into practical actions and recommendations.
 
 
 
 Collaboration
 
 
 
 Works effectively with creative, strategy, production, media, client servicing and project management teams.
 
 
 
 Innovation
 
 
 
 Introduces relevant content formats, platform features, creative opportunities and digital trends.
 
 
 
 Commercial Awareness
 
 
 
 Understands how social media contributes to brand growth, customer acquisition, engagement and business performance.
 
 
 
 Qualifications And Experience
 
 
 
 <ul>
 <li>
 Four to seven years of experience in social media management within an integrated, digital, creative or advertising agency.
 </li>
 <li>
 Proven experience managing social media activity for multiple brands or large client accounts.
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 Strong understanding of Meta, LinkedIn, TikTok, YouTube, X, Snapchat and emerging platforms.
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 Experience using tools such as Meta Business Suite, Meta Ads Manager, LinkedIn Campaign Manager, Google Analytics, Hootsuite, Sprout Social, Later or similar platforms.
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 Experience working with influencers, content creators, paid-media teams and integrated campaigns.
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 Strong presentation, reporting and client-management skills.
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 Excellent written and verbal English.
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 Arabic communication capability is highly desirable.
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 Experience managing government, corporate, retail, hospitality, lifestyle or consumer-brand accounts would be advantageous.
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 </ul>
</div>

Social Media Manager

Al-Futtaim

<div>Job Requisition ID: 180336
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role 
We are currently looking for a Senior Marketing Manager &ndash; Automall to lead the marketing strategy, demand generation agenda and customer acquisition engine for Automall in the UAE. The role will be responsible for strengthening the Automall brand, driving qualified leads, improving digital conversion and supporting the next phase of channel-led growth across used-car retail, partnerships, referrals, export opportunities and customer lifecycle engagement. 
This is a senior commercial marketing role requiring strong ownership of performance marketing, campaign planning, CRM-led engagement, agency management, stakeholder influence and data-led optimization. The successful candidate will work closely with Sales, Buying, Pricing, Digital, CRM, Finance, Operations and external partners to translate business priorities into measurable marketing outcomes. 

<div>
What you will do 
<ul><li>Define and lead the annual Automall marketing strategy, campaign calendar and channel plan aligned to sales priorities, stock movement, customer acquisition targets and new business growth channels.</li><li>Own performance marketing across paid search, paid social, marketplaces, display, retargeting and other digital acquisition channels to generate quality leads and improve conversion efficiency.</li><li>Strengthening Automall&rsquo;s customer proposition as a trusted used-car business through brand campaigns, content, creative messaging, offer communication and customer engagement initiatives.</li><li>Develop marketing support for new growth channels including non-GCC sales, Japanese imports, export-led customer acquisition, driving school partnerships, Blue referral programmes, Orient Insurance opportunities and affinity or corporate channels.</li><li>Work with CRM and Digital teams to build lifecycle communication journeys that improve nurturing, enquiry follow-up, referral conversion, repeat engagement and post-purchase customer engagement.</li><li>Partner with Sales, Operations and agencies to ensure campaigns are executable, offers are clear, leads are routed effectively and showroom or digital teams are aligned on campaign mechanics.</li><li>Manage marketing analytics, budget tracking, campaign reporting and agency deliverables, ensuring marketing spending is linked to measurable traffic, leads, conversion, sales and margin contribution.</li></ul></div> 

<div>
Required skills to be successful 
<ul><li>Strong experience in marketing strategy, annual planning and campaign management across digital, social, search, CRM, marketplace and offline channels.</li><li>Proven performance marketing capability with hands-on understanding of lead generation, funnel optimization, media ROI, cost per lead and cost per acquisition.</li><li>Strong understanding of customer acquisition, CRM journeys, customer segmentation, lifecycle marketing and digital conversion.</li><li>Ability to manage agencies, media budgets, creative development, campaign calendars and performance reporting.</li></ul></div> 


About the team 
Automall is part of Al-Futtaim Automotive and operates within a dynamic used-car retail environment. The business is evolving from a core used-car retail and trade model into a broader used-car ecosystem, with growth opportunities across digital channels, export, non-GCC specification sales, referral programmes, insurance-linked customer acquisition and strategic partnerships. 
The role will work in a matrix environment across Automall Sales, Buying, Pricing, Operations, Digital, CRM, Finance, Legal, Blue, Orient Insurance, external agencies and partnership stakeholders. The team is commercially focused, fast-paced and highly collaborative, with a strong emphasis on measurable marketing outcomes and customer acquisition. 

<div>
What equips you for the role 
<ul><li>Degree-level qualification in Marketing, Business, Commerce, Digital Marketing, Communications or a related discipline.</li><li>Minimum 10+ years of relevant marketing experience, ideally with strong exposure to performance marketing, customer acquisition, campaign strategy and commercial marketing.</li><li>Experience leading marketing plans that directly support sales, leads, conversion, digital engagement and revenue outcomes.</li><li>Automotive, used cars, retail, marketplace, e-commerce, financial services or consumer digital experience would be highly preferred.</li><li>Practical understanding of UAE automotive, mobility, retail, digital marketplaces, social media, paid media and CRM-led customer journeys would be an advantage.</li><li>Ability to balance brand thinking with performance discipline, data-led decision making and fast-paced campaign execution.</li><li>Comfortable working in a matrix environment, managing ambiguity and constructively challenging agencies and stakeholders to improve outcomes.</li><li>Strong stakeholder management skills with the ability to influence Sales, Digital, CRM, Finance, Operations and external partner teams.</li><li>Excellent written, verbal and presentation skills with a data-led, customer-focused and outcome-driven approach.</li><li>Commercial mindset with the ability to link marketing activity to sales outcomes, stock movement, conversion and revenue contribution.</li></ul></div> 
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Senior Marketing Manager

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