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Ooredoo Group

<div>
 
 
 Senior Manager, Group Customer Experience &amp; Touchpoints (Contractor)
 
 
 
 
 
 
 
 Our business landscape
 
 
 
 
 
 
 We&rsquo;re an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region&rsquo;s leading digital infrastructure provider. Ooredoo Group&rsquo;s strategic vision is guided by five key pillars:
 
 
 
 
 <ul>
 <li>
 
 Value-Focused Portfolio:
 
 Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Strengthen the Core:
 
 Optimally using deployed capital and maintain an appropriate cost structure.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Evolve the Core:
 
 Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 People:
 
 Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Excellence in Customer Experience:
 
 Creating superior customer experiences.
 </li>
 </ul>
 
 
 
 
 From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you&rsquo;re looking to challenge your growth potential, Ooredoo is the employer for you.
 
 
 
 
 
 
 Job overview
 
 
 
 
 
 
 The Senior Manager Customer Experience is a pivotal role focused on supporting Group and as well as operating companies to improve customer experience in general. The role includes topics like Voice of customer management, customer experience management, contact centre channel enablement and supporting Director in customer research.
 
 
 
 
 
 
 Your impact on our goals &amp; Key Responsibilities
 
 
 
 
 
 
 Following are the key responsibilities and expectations from the role.
 
 
 
 
 
 
 Customer Experience Activities
 
 
 <ul>
 <li>
 Support the Head of CX in shaping and executing the Group CX strategy, ensuring alignment with overall business objectives and the organization&rsquo;s customer-centric vision.
 </li>
 <li>
 Design, develop, and maintain Group Customer Experience frameworks, methodologies, and standards, ensuring consistent CX practices across markets.
 </li>
 <li>
 Drive the adoption and implementation of CX frameworks and methodologies across OpCos, providing guidance and support to ensure effective local execution
 </li>
 <li>
 Lead and coordinate multi-country CX transformation and improvement initiatives, working closely with OpCos and cross-functional stakeholders to deliver measurable improvements in CX
 </li>
 <li>
 Develop, maintain, and continuously enhance Group-level CX dashboards and reporting frameworks, providing visibility on key customer experience indicators such as CSAT, VOC etc.
 </li>
 <li>
 Participate in and support Group-led RFP and RFI processes related to CX technology solutions, contributing to requirements definition, vendor evaluation, and implementation support.
 </li>
 <li>
 Monitor the progress and impact of CX initiatives across OpCos, ensuring that improvement programs deliver tangible results in key CX performance indicators.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Channel Management / enablement
 
 
 <ul>
 <li>
 Define and evolve the Group omnichannel customer experience strategy across key customer interaction channels including Retail, Contact Centre, Mobile App, Web, and other digital interfaces, ensuring a seamless and consistent customer journey across all touchpoints.
 </li>
 <li>
 Develop and maintain channel experience frameworks, standards, and guidelines to ensure consistent service delivery and customer experience across all Operating Companies (OpCos).
 </li>
 <li>
 Drive channel and OpCo level customer experience capability building initiatives.
 </li>
 <li>
 Monitor and analyze channel-level CX performance metrics (e.g., CSAT, VOC, digital experience scores), identifying key drivers of satisfaction and areas requiring improvement.
 </li>
 <li>
 Facilitate cross-market collaboration and knowledge sharing, enabling OpCos to adopt proven CX practices and successful initiatives implemented in other markets.
 </li>
 <li>
 Establish channel-specific CX principles and service design standards covering areas such as customer journey flows, service processes, digital usability, and interaction quality.
 </li>
 </ul>
 
 
 
 
 
 Other expectations
 
 
 <ul>
 <li>
 Basic understand of customer and market research and support Group Customer Experience head in market research activities, coordination with research agencies and OpCos w.r.t execution of different kind of studies
 </li>
 <li>
 Basic understanding of Customer experience concepts, Voice of customer management, Customer journey management, Service design / design thinking.
 </li>
 <li>
 Basic understand for core telco systems (BSS, Contact centre and mobile App etc.)
 </li>
 <li>
 Basic understand of project management
 </li>
 </ul>
 
 
 
 
 
 Experience and Qualifications
 
 
 
 
 
 <ul>
 <li>
 10+ years of experience in customer experience management in large corporate organization
 </li>
 <li>
 Leading and driving multi country customer experience improvement initiatives,
 </li>
 <li>
 5+ years in a leadership role within the telecommunications industry, with experience in cross functional team management and coordination
 </li>
 <li>
 5+ years of Commercial Telco industry experience in a Group or OpCo capacity
 </li>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Master&rsquo;s degree is a plus
 </li>
 <li>
 English mandatory, another language spoken in one of Ooredoo OpCos is a plus
 </li>
 <li>
 Strong understanding of CX and customer service strategies, including multi-channel support, CRM systems, and contact centre technologies
 </li>
 <li>
 Proven track record of driving customer satisfaction improvements and operational performance
 </li>
 <li>
 Ability to analyse complex data and translate it into actionable insights for improving customer experience
 </li>
 <li>
 Familiarity with the latest trends and technologies in the telecommunications industry and customer experience management
 </li>
 <li>
 Ability to work collaboratively in a cross-functional team environment.
 </li>
 </ul>
</div>

Senior Manager Customer Experience

Collins Aerospace

<div>
 
 Date Posted:
 
 
 
 2026-03-12
 
 
 
 Country:
 
 
 
 Qatar
 
 
 
 Location:
 
 
 
 QA-DA-DOHA-004 ~ Airport Rd ~ AL JAIDAH SQ BLDG, 1st Flr (External Site)
 
 
 
 Position Role Type:
 
 
 
 Unspecified
 
 
 
 Senior Manager, FlightSense Program Management (Hybrid) based in Doha
 
 
 
 The Senior Manager, FlightSense&trade; Program Management owns the execution of the FlightSense&trade; agreement with the customer and is the main focal both internally and externally. This includes building and maintaining strong relationships with the customer and ensuring Collins Aerospace delivers to the contractual, financial, and operational performance of the program.
 
 
 FlightSense&trade; is a premier repair services business aerospace flight hour programs at Collins focused on supporting our customers with best-in-class performance and a superior customer experience.
 
 
 
 Primary Responsibilities:
 
 
 
 <ul>
 <li>
 Central single point of contact for the contract both externally to the customer and internally with aftermarket team (Repair, Technical, Finance, Management).
 </li>
 <li>
 Track overall Customer Support Level (CSL) to the customer for the FlightSense contract, in addition to all Collins commercial repairs.
 </li>
 <li>
 May include connecting with specific sites to ensure recovery plans executed and are realistic in terms of recovery to CSL requirements.
 </li>
 <li>
 Own the overall Estimate At Completion (EAC) financial performance for adherence to original business plan.
 </li>
 <li>
 Review monthly/quarterly cost data, reliability trends, effects of improvement activities and customer fleet/flying projections to update future forecast model predictions in EAC financial model.
 </li>
 <li>
 Lead any performance penalty or contractual alignment discussions, internally as well as with the customer.
 </li>
 <li>
 Support customer technical review discussions, with guidance from the Collins product owners, to agree on service bulletin incorporation, chargeable quote disputes and other items.
 
 
 </li>
 </ul>
 
 Basic Qualifications:
 
 
 
 <ul>
 <li>
 Typically requires a University Degree or equivalent experience and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience or in absence of a degree, 14 years of relevant experience.
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Experience leveraging strong financial acumen and / or experience with financial modeling.
 </li>
 <li>
 Demonstrated track record of conflict / issue resolution on difficult problems.
 </li>
 <li>
 Experience with commercial airframe components
 
 
 </li>
 </ul>
 This position may involve access to export-controlled information and hardware where an export license would be required for compliance with applicable laws and regulations. Employment will be subject to satisfactory security checks, export license approval, and if required, completion of a non-disclosure agreement.
 
 
 Collins Aerospace, an RTX Company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers&rsquo; toughest challenges and to meet the demands of a rapidly evolving global market.
 
 
 We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power &amp; Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!
 
 
 
 WE ARE REDEFINING AEROSPACE.
 
 
 
 Please consider the following role type definitions as you apply for this role.
 
 
 
 Onsite:
 
 Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
 
 
 
 Hybrid:
 
 Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
 
 
 
 Remote:
 
 Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.
 
 
 
 Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world &ndash; and access to Collins sites when their work requires in-person meetings.
 
 
 
 Nothing matters more to Collins Aerospace than our strong ethical and safety commitments.
 
 
 At Collins, the paths we pave together lead to limitless possibility. And the bonds we form &ndash; with our customers and with each other -- propel us all higher, again and again.
 
 
 Apply now and be part of the team that&rsquo;s redefining aerospace, every day.
 
 
 
 RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
 
 
 
 
 Privacy Policy and Terms:
 
 
 
 Click on this link to read the Policy and Terms
</div>

Senior Manager, Program Management

Ooredoo Group of Companies

<div>Our business landscape 
We're an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region's leading digital infrastructure provider. Ooredoo Group's strategic vision is guided by five key pillars:<ul><li>
Value-Focused Portfolio: Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.</li><li>
Strengthen the Core: Optimally using deployed capital and maintain an appropriate cost structure.</li><li>
Evolve the Core: Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.</li><li>
People: Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.</li><li>
Excellence in Customer Experience: Creating superior customer experiences.</li></ul>
From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you're looking to challenge your growth potential, Ooredoo is the employer for you.
Job overview 
The Senior Manager Customer Experience &amp; Touchpoints is a pivotal role focused on supporting Group and as well as operating companies to improve customer experience in general. The role includes topics like Voice of customer management, customer experience management, contact centre channel enablement and supporting Director in customer research.
Your impact on our goals 
Following are the key responsibilities and expectations from the role.
Customer Experience Activities<ul><li>
Support the Head of CX in shaping and executing the Group CX strategy, ensuring alignment with overall business objectives and the organization's customer-centric vision.</li><li>
Design, develop, and maintain Group Customer Experience frameworks, methodologies, and standards, ensuring consistent CX practices across markets.</li><li>
Drive the adoption and implementation of CX frameworks and methodologies across OpCos, providing guidance and support to ensure effective local execution</li><li>
Lead and coordinate multi-country CX transformation and improvement initiatives, working closely with OpCos and cross-functional stakeholders to deliver measurable improvements in CX</li><li>
Develop, maintain, and continuously enhance Group-level CX dashboards and reporting frameworks, providing visibility on key customer experience indicators such as CSAT, VOC etc.</li><li>
Participate in and support Group-led RFP and RFI processes related to CX technology solutions, contributing to requirements definition, vendor evaluation, and implementation support.</li><li>
Monitor the progress and impact of CX initiatives across OpCos, ensuring that improvement programs deliver tangible results in key CX performance indicators.</li></ul>
Channel Management / enablement<ul><li>
Define and evolve the Group omnichannel customer experience strategy across key customer interaction channels including Retail, Contact Centre, Mobile App, Web, and other digital interfaces, ensuring a seamless and consistent customer journey across all touchpoints.</li><li>
Develop and maintain channel experience frameworks, standards, and guidelines to ensure consistent service delivery and customer experience across all Operating Companies (OpCos).</li><li>
Drive channel and OpCo level customer experience capability building initiatives.</li><li>
Monitor and analyze channel-level CX performance metrics (e.g., CSAT, VOC, digital experience scores), identifying key drivers of satisfaction and areas requiring improvement.</li><li>
Facilitate cross-market collaboration and knowledge sharing, enabling OpCos to adopt proven CX practices and successful initiatives implemented in other markets.</li><li>
Establish channel-specific CX principles and service design standards covering areas such as customer journey flows, service processes, digital usability, and interaction quality.</li></ul>
Other expectations<ul><li>
Basic understand of customer and market research and support Group Customer Experience head in market research activities, coordination with research agencies and OpCos w.r.t execution of different kind of studies</li><li>
Basic understanding of Customer experience concepts, Voice of customer management, Customer journey management, Service design / design thinking.</li><li>
Basic understand for core telco systems (BSS, Contact centre and mobile App etc.)</li><li>
Basic understand of project management</li></ul>
Experience<ul><li> 
10+ years of experience in customer experience management in large corporate organization</li><li>
Leading and driving multi country customer experience improvement initiatives,</li><li>
5+ years in a leadership role within the telecommunications industry, with experience in cross functional team management and coordination</li><li>
5+ years of Commercial Telco industry experience in a Group or OpCo capacity</li></ul></div>

al waha for cars

Al Waha For Cars is Hiring!Position: Senior IT ManagerLocation: Jetour QatarReporting To: Technology ManagerAl Waha Cars is seeking a highly experienced and results-driven Senior IT Manager to oversee and manage all IT infrastructure and operational technology across the organization.This is a hands-on, execution-focused role responsible for ensuring stability, security, and performance across all IT systems and assets.Key ResponsibilitiesManage IT infrastructure including networks (LAN, WAN, WiFi), routers, switches, and firewallsOversee communication systems such as PBX and IP telephonyHandle CCTV systems, monitoring, and data storageManage all IT hardware (laptops, desktops, printers, etc.)Ensure strong cybersecurity protection and threat monitoringProvide technical support and troubleshoot system issuesMaintain IT documentation, compliance, and asset recordsQualificationsBachelor&rsquo;s degree in IT, Computer Science, or related fieldMinimum 5+ years of experience in IT infrastructure managementStrong hands-on experience in networking, CCTV systems, and enterprise hardwareGood knowledge of cybersecurity practicesExperience in multi-branch operations is an advantageKey SkillsStrong problem-solving skillsHigh accountability and reliabilityQuick response to system issuesGood reporting and documentation skillsVendor management experienceJob Type: Full-timePay: QAR10,000.00 - QAR15,000.00 per monthWork Location: In person

Senior IT Manager

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Summary
 
 
 
 The incumbent is responsible for development and integration of all QNB Financial Services (QNBFS) Customer Service delivery channels including Call Centre and Customer Service Help Desk. This includes overseeing the creation, management and development of the Company&rsquo;s Website, Online trading portal, Mobile applications, Notification messages and all customer-facing applications. The Assistant Manager will be responsible to ensure all branding plans / materials, and advertisements are up to QNBFS / QNB branding guidelines. In addition, the role will encompass oversight in leading, training and development of a team of customer service executives and call center dealers in providing efficient and quality service to customers while adhering to defined policies and procedures by QNB, QNBFS, the exchanges and regulators.
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Creating of Key Performance Indicators (KPIs) for the customer service / Call Centre performance monitoring and quality measurement purposes.
 </li>
 <li>
 Ensure that Customer Service and Call Centre staffs achieve performance objectives with the aim of contributing to volume, revenue, and profit.
 </li>
 <li>
 Provide input in related budgets to facilitate the delivery and execution of the company budget and strategy.
 </li>
 <li>
 Actively evaluate and ensure applying security and compliance requirements in the company&rsquo;s service delivery channel in consultation with information security and IT to minimize or eliminate opportunity for fraud and defalcation.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Assistant Manager Customer Service.
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs.
 </li>
 <li>
 Maintain regular contact with QNBFS Business Heads, Managers and leaders to ensure full integration and fit of Branding &amp; Advertising goals and objectives with Business goals and objectives.
 </li>
 <li>
 Provide cross-sell leads to sales teams and ensure timely follow-up to ensure conversion.
 </li>
 <li>
 Monitor service quality indicators, and take corrective measures to ensure highest level of customer satisfaction and ensures all problems/complaints/queries handled quickly, efficiently and tactfully.
 </li>
 <li>
 Responsible for adhering to Group Communication guidelines in the look and feel of each delivery channel and customer segment.
 </li>
 <li>
 Timely resolution of escalated customer complaints
 </li>
 <li>
 To assist customers in all their queries on QNBFS&rsquo; product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Increase customer satisfaction by developing, motivating and mentoring the Customer Service and Call Centre staff to achieve desired levels of quality, customer service and productivity.
 </li>
 <li>
 Actively evaluate / ensure security and compliance requirements are built into every self-service delivery channel in consultation with information security and IT to minimize or eliminate opportunity for fraud and defalcation.
 </li>
 <li>
 Use ongoing market research to develop service delivery channels that attract new customers to company and retain existing customers.
 </li>
 <li>
 Continuously revisit services delivery channels in order to identify emerging customer service opportunities and provide workable solutions.
 </li>
 <li>
 Promote the utilization of delivery channels to the company customers through marketing activities.
 </li>
 <li>
 Responsible for establishing and monitoring service level agreements with internal and external service providers to ensure high availability of every service channel that exceeds customer expectations.
 </li>
 <li>
 Works closely with Heads of Departments and segments to develop distribution via multi channels to support segment strategies.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Maintain customer services area files, database, records, registers and logs under control.
 </li>
 <li>
 Lead and direct the daily activities for Customer Service and Call centre unit including, but not limited to; Checking customers&rsquo; applications for different types of products and services:
 </li>
 <li>
 Conducting the beginning of day testing activity for all customer facing applications (Borsat, Wasata, QNBFS Trade, QNBFS Mobile Trading Application, QNBFS Trade Pro and all order status)
 </li>
 <li>
 Managing all the IPOs that take place in Qatar Stock Exchange and be the QNBFS representative with all QNB stakeholders for any new IPOs.
 </li>
 <li>
 Authorizing customers&rsquo; requests,
 </li>
 <li>
 Authorizing the daily work of the customer services staff,
 </li>
 <li>
 Following up suspended accounts especially active / inactive accounts with expired documents who still have cash or / and shares.
 </li>
 <li>
 Ensure implementation of all audit recommendations and minimize occurrence of any deviations during audit checks
 </li>
 <li>
 Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by QNBFS.
 </li>
 <li>
 Preparing management reports such as monthly / weekly clients turn over.
 </li>
 <li>
 Ensure that the team is adequately trained with correct service and product knowledge to enable them to carry out their Customer Service and Call Centre duties.
 </li>
 <li>
 Drive a level of excellence through the team that ensures a "world class" customer experience for every point of contact.
 </li>
 <li>
 Ensure implementation of Group&rsquo;s guidelines and recommend improvements to the same.
 </li>
 <li>
 Forecast volumes of customer interactions and work force requirements and manage effectively the staffing requirements for each task.
 </li>
 <li>
 Highlight process deficiencies where applicable, validate and provide quality inputs on process improvements based on feedback from customers.
 </li>
 <li>
 Implement UAT related to QNBFS projects.
 </li>
 <li>
 Ensure QNBFS business continuity.
 </li>
 <li>
 Continuous Improvement: [add if they have subordinates]
 </li>
 <li>
 Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
 </li>
 <li>
 Identify and encourage people to adopt practices better than the industry standard.
 </li>
 <li>
 Continuously encourage and recognize the importance of thinking out-of-the-box within the team.
 </li>
 <li>
 Encourage, solicit and reward innovative ideas even in day-to-day issues.
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Provide training to the customer services team as and when needed and solve difficulties beyond their expertise.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 </li>
 <li>
 Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.
 </li>
 <li>
 Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.
 </li>
 <li>
 Legal, Regulatory, and Risk Framework Responsibilities:
 </li>
 <li>
 Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
 </li>
 <li>
 Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
 </li>
 <li>
 Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
 </li>
 <li>
 Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
 </li>
 <li>
 Maintain appropriate knowledge to ensure full qualification to undertake the role.
 </li>
 <li>
 Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
 </li>
 <li>
 Attend mandatory (internal and external) seminars as instructed by the Bank.
 </li>
 <li>
 Other:
 </li>
 <li>
 Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
 </li>
 <li>
 Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
 </li>
 <li>
 Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
 </li>
 <li>
 All other ad hoc duties/activities related to QNB that management might request from time to time.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
 </li>
 <li>
 At least 4 years of relevant experience, preferably within a highly rated international bank.
 </li>
 <li>
 Knowledge about Qatar Financial Markets Authority (QFMA) &amp; Qatar Exchange (QE) regulations.
 </li>
 <li>
 Highly customer-oriented.
 </li>
 <li>
 Excellent oral and written communication skills (including report writing) in English and Arabic.
 </li>
 <li>
 Good interpersonal and presentation skills.
 </li>
 <li>
 Understanding of the relevant laws, regulations, and practices.
 </li>
 <li>
 Ability to make decisions and follow through with initiatives.
 </li>
 <li>
 Personal integrity and self-management.
 </li>
 <li>
 Planning, organising, and analytical ability.
 </li>
 <li>
 Results oriented.
 </li>
 <li>
 Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Passport or QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 <li>
 Copy of Birth Certificate
 </li>
 </ul>
</div>

QNB3468 - Senior Manager - Customer Service (Qatarization)

Worley

<div>
 
 Building on our past. Ready for the future
 
 
 
 Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We&rsquo;re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.
 
 
 
 General Purpose of Role
 
 
 
 The Capture Manager is accountable for leading and managing the capture phase of assigned opportunities, working in close collaboration with Outside Sales and Inside Sales to deliver Middle Game and End Game sales objectives. The role is responsible for shaping, integrating, and presenting a compelling, complaint, and executable value proposition that differentiates Worley and positions the organization to win profitable work.
 
 
 The Capture Manager applies delivery and execution expertise to develop robust execution strategies, delivery models, commercial approaches, and risk profiles. Where an opportunity is awarded, the role may transition into a project delivery leadership position to ensure continuity from capture through execution.
 
 
 
 Global Level Summary
 
 
 
 The Capture Manager provides capture leadership for small, medium, and large opportunities, including strategically significant and corporate top prospect pursuits.
 
 
 The role leads multi-disciplinary and multi-location teams through the full proposal lifecycle, integrating technical, commercial, financial, and execution inputs into a coherent and competitive offer.
 
 
 The Capture Manager works across sales, operations, estimating, commercial management, assurance, and global delivery teams to ensure proposals are executable, compliant with governance, and aligned with customer expectations.
 
 
 
 Health &amp; Safety
 
 
 
 <ul>
 <li>
 Understands and embraces Life.
 </li>
 <li>
 Demonstrates full commitment to all health and safety matters and provides safety leadership to project team.
 </li>
 <li>
 Satisfies all requirements of project safety compliance including Safety by Design, Constructability and Maintainability.
 </li>
 <li>
 Has led or participated in Value Engineering or Constructability Workshops.
 
 
 </li>
 </ul>
 
 Leadership
 
 
 
 <ul>
 <li>
 Lead and coordinate Middle Game and End Game sales activities in alignment with Worley sales governance and work processes.
 </li>
 <li>
 Partner closely with Sales Leads and Inside Sales to plan, execute, and control capture activities from bid qualification through submission.
 </li>
 <li>
 Maintain active involvement throughout the sales lifecycle, providing continuity, advocacy, and execution credibility.
 </li>
 <li>
 Support development of customer confidence by demonstrating clear understanding of project challenges and Worley&rsquo;s ability to deliver safely, on schedule, and within budget.
 </li>
 <li>
 Establish and lead the multi-disciplinary capture team, including facilitation of kick-off meetings and structured review sessions.
 </li>
 <li>
 Provide clear direction, priorities, and motivation to engineering, estimating, supply chain, project controls, assurance, global delivery, and subject matter experts.
 </li>
 <li>
 Plan and manage capture schedules, deliverables, and resources to meet internal governance milestones and customer deadlines.
 </li>
 <li>
 Coordinate subject matter expertise across regions and Global Integrated Delivery (GID) to optimize quality, competitiveness, and consistency.
 
 
 </li>
 </ul>
 
 Technical Expertise, Execution Planning &amp; Performance
 
 
 
 <ul>
 <li>
 Ensures Worley methodologies, processes, tools and systems are used throughout the project and compliance requirements are met/satisfied.
 </li>
 <li>
 Review, interpret, and manage all aspects of Invitations to Bid, including technical, commercial, and contractual requirements.
 </li>
 <li>
 Lead development of integrated technical, execution, and management proposals that are compliant, compelling, and differentiated.
 </li>
 <li>
 Develop and coordinate the Project Execution Plan, integrating discipline inputs, delivery strategies, digital enablement, and value creation initiatives.
 </li>
 <li>
 Understanding of digital engineering tools, evaluate digital improvement opportunities and evaluate and challenge digital execution strategies.
 </li>
 <li>
 Define execution architecture, delivery model, organization structure, scope splits, and interfaces (including partners, subcontractors and on-site supervision).
 </li>
 <li>
 Establish, manage, and control proposal assumptions, exclusions, qualifications, and clarifications.
 </li>
 <li>
 Review, challenge and reconcile discipline cost, hours, and schedule estimates to ensure alignment with scope, execution strategy, and delivery model.
 </li>
 <li>
 Coordinate with Pricing, Estimating, and Commercial Management teams to develop complete and robust professional services estimates.
 </li>
 <li>
 Lead estimate reviews and ensure pre-read materials are prepared and issued in accordance with governance requirements.
 </li>
 <li>
 Establish of Benchmarks and review / validation of estimates.
 
 
 </li>
 </ul>
 
 Financial Acumen
 
 
 
 <ul>
 <li>
 Develop and manage bid and proposal (B&amp;P) budgets in alignment with Sales and regional leadership.
 </li>
 <li>
 Support development of pricing and commercial strategies that balance competitiveness, risk, and targeted gross margin and EBIT outcomes.
 </li>
 <li>
 Contribute to review and negotiation of commercial and contractual terms and conditions.
 </li>
 <li>
 Ensure compliance with Worley governance requirements, including Pink, Red, and Green Team Reviews.
 
 
 </li>
 </ul>
 
 Communication &amp; Networking
 
 
 
 <ul>
 <li>
 Effectively communicates and takes a leadership role in preparing and presenting proposals and reports to staff and management.
 </li>
 <li>
 Implements clear communication protocols, processes and tools for the project team.
 </li>
 <li>
 Clearly communicates project requirements, contractual requirements, customer expectation, KPIs and proposal status with the capture team.
 </li>
 <li>
 Creates an environment for open communication and builds high performing team on trust and respect.
 </li>
 <li>
 Resolves issues and conflicts within the capture team, operations, sales and the customer.
 </li>
 <li>
 Effectively relates with people across levels, functions, geography and cultures.
 </li>
 <li>
 Works collaboratively with others across the organization to achieve shared objectives.
 
 
 </li>
 </ul>
 
 Customer &amp; Stakeholder Management
 
 
 
 <ul>
 <li>
 Identifies and understands the customer&rsquo;s key drivers (KPIs).
 </li>
 <li>
 Support and participate in customer clarification meetings, workshops, and technical or execution presentations.
 </li>
 <li>
 Build and maintain effective working relationships with key customer stakeholders through transparent and professional engagement.
 </li>
 <li>
 Clearly communicate Worley&rsquo;s execution approach, differentiators, value proposition, and risk management strategy to internal and external stakeholders.
 
 
 </li>
 </ul>
 
 Risk &amp; Opportunity Management
 
 
 
 <ul>
 <li>
 Identify, assess, and manage commercial, technical, and execution risks, supporting qualitative and quantitative risk assessments.
 </li>
 <li>
 Keeps detailed risk register that stays current and is tracked &amp; communicated throughout the tendering process, along with mitigation plans.
 </li>
 <li>
 Utilizes Risk Register items as the basis for contingency development as part of commercial development.
 
 
 </li>
 </ul>
 
 Qualifications, Accreditation, Training (Essential)
 
 
 
 University Degree
 
 
 
 Qualifications, Accreditation, Training (Desirable)
 
 
 
 Professional registration in local jurisdiction; Certified Program Management Professional by a globally recognized project management organization (IPMA, APM, PMI, AIPM).
 
 
 
 Job Specific Knowledge / Experience (Essential)
 
 
 
 Typically, 20+ years&rsquo; experience, including 15+ years of relevant supervisory, project management and/or technical experience; Workshare experience; E, EP Project experience.
 
 
 Experience in Offshore as well as Onshore Oil and Gas facilities preferred.
 
 
 Experience in working in the Middle East.
 
 
 Solid understanding of benchmarking and norms across the various stages of a project.
 
 
 Exposure and working experience with Estimation tools and TIC Estimates.
 
 
 
 Decision Making
 
 
 
 Operates within established sales, commercial, and governance frameworks. The role exercises professional judgment in shaping execution strategies, identifying risks and opportunities, and recommending commercial and delivery approaches. Final commercial commitments and approvals are made in accordance with delegated authority and governance requirements.
 
 
 
 Supervision Received
 
 
 
 Works with self-initiated interaction with supervisor and self-initiated technical guidance. Influence over duties. Receives administrative direction based on project and organization policies and objectives. Work is reviewed to ensure conformity with project directives, policy and for coordination of other Worley departments.
 
 
 
 Supervision Authority
 
 
 
 Assigns project work and gives technical guidance to people assigned to work on medium to large sized projects. Reviews work for technical accuracy and adequacy. May have direct and indirect reports and authority for performance evaluations impacting pay. May make recommendations concerning selection, training, rating and discipline of people.
 
 
 
 Systems &amp; Tools (Essential)
 
 
 
 Advanced understanding of systems, processes and tools related to field. Able to assist others and troubleshoot issues. Competent in Microsoft Outlook, Word, Excel, Teams and PowerPoint. Can organize information from many sources and retain as per the prescribed format and policies.
 
 
 
 Systems &amp; Tools (Desirable)
 
 
 
 May be involved in the development of new systems, processes and tools; Competent in Microsoft Access and Visio.
 
 
 
 Moving forward together
 
 
 
 We&rsquo;re committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law.
 
 
 We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.
 
 
 And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.
 
 
 Whatever your ambition, there&rsquo;s a path for you here. And there&rsquo;s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.
</div>

Senior Capture Manager

<div>Building on our past. Ready for the future
Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We&rsquo;re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.
General Purpose of Role
The Capture Manager is accountable for leading and managing the capture phase of assigned opportunities, working in close collaboration with Outside Sales and Inside Sales to deliver Middle Game and End Game sales objectives. The role is responsible for shaping, integrating, and presenting a compelling, complaint, and executable value proposition that differentiates Worley and positions the organization to win profitable work.
 
The Capture Manager applies delivery and execution expertise to develop robust execution strategies, delivery models, commercial approaches, and risk profiles. Where an opportunity is awarded, the role may transition into a project delivery leadership position to ensure continuity from capture through execution.
Global Level Summary
The Capture Manager provides capture leadership for small, medium, and large opportunities, including strategically significant and corporate top prospect pursuits.
 
The role leads multi-disciplinary and multi-location teams through the full proposal lifecycle, integrating technical, commercial, financial, and execution inputs into a coherent and competitive offer.
 
The Capture Manager works across sales, operations, estimating, commercial management, assurance, and global delivery teams to ensure proposals are executable, compliant with governance, and aligned with customer expectations.
 
 
Health &amp; Safety
<ul><li>Understands and embraces Life.
</li><li>Demonstrates full commitment to all health and safety matters and provides safety leadership to project team.
</li><li>Satisfies all requirements of project safety compliance including Safety by Design, Constructability and Maintainability.
</li><li>Has led or participated in Value Engineering or Constructability Workshops.
</li></ul>Leadership
<ul><li>Lead and coordinate Middle Game and End Game sales activities in alignment with Worley sales governance and work processes.
</li><li>Partner closely with Sales Leads and Inside Sales to plan, execute, and control capture activities from bid qualification through submission.
</li><li>Maintain active involvement throughout the sales lifecycle, providing continuity, advocacy, and execution credibility.
</li><li>Support development of customer confidence by demonstrating clear understanding of project challenges and Worley&rsquo;s ability to deliver safely, on schedule, and within budget.
</li><li>Establish and lead the multi-disciplinary capture team, including facilitation of kick-off meetings and structured review sessions.
</li><li>Provide clear direction, priorities, and motivation to engineering, estimating, supply chain, project controls, assurance, global delivery, and subject matter experts.
</li><li>Plan and manage capture schedules, deliverables, and resources to meet internal governance milestones and customer deadlines.
</li><li>Coordinate subject matter expertise across regions and Global Integrated Delivery (GID) to optimize quality, competitiveness, and consistency.
</li></ul>Technical Expertise, Execution Planning &amp; Performance
<ul><li>Ensures Worley methodologies, processes, tools and systems are used throughout the project and compliance requirements are met/satisfied.
</li><li>Review, interpret, and manage all aspects of Invitations to Bid, including technical, commercial, and contractual requirements.
</li><li>Lead development of integrated technical, execution, and management proposals that are compliant, compelling, and differentiated.
</li><li>Develop and coordinate the Project Execution Plan, integrating discipline inputs, delivery strategies, digital enablement, and value creation initiatives.
</li><li>Understanding of digital engineering tools, evaluate digital improvement opportunities and evaluate and challenge digital execution strategies.
</li><li>Define execution architecture, delivery model, organization structure, scope splits, and interfaces (including partners, subcontractors and on-site supervision).
</li><li>Establish, manage, and control proposal assumptions, exclusions, qualifications, and clarifications.
</li><li>Review, challenge and reconcile discipline cost, hours, and schedule estimates to ensure alignment with scope, execution strategy, and delivery model.
</li><li>Coordinate with Pricing, Estimating, and Commercial Management teams to develop complete and robust professional services estimates.
</li><li>Lead estimate reviews and ensure pre-read materials are prepared and issued in accordance with governance requirements.
</li><li>Establish of Benchmarks and review / validation of estimates.
</li></ul>Financial Acumen
<ul><li>Develop and manage bid and proposal (B&amp;P) budgets in alignment with Sales and regional leadership.
</li><li>Support development of pricing and commercial strategies that balance competitiveness, risk, and targeted gross margin and EBIT outcomes.
</li><li>Contribute to review and negotiation of commercial and contractual terms and conditions.
</li><li>Ensure compliance with Worley governance requirements, including Pink, Red, and Green Team Reviews.
</li></ul>Communication &amp; Networking
<ul><li>Effectively communicates and takes a leadership role in preparing and presenting proposals and reports to staff and management.
</li><li>Implements clear communication protocols, processes and tools for the project team.
</li><li>Clearly communicates project requirements, contractual requirements, customer expectation, KPIs and proposal status with the capture team.
</li><li>Creates an environment for open communication and builds high performing team on trust and respect.
</li><li>Resolves issues and conflicts within the capture team, operations, sales and the customer.
</li><li>Effectively relates with people across levels, functions, geography and cultures.
</li><li>Works collaboratively with others across the organization to achieve shared objectives.
</li></ul>Customer &amp; Stakeholder Management
<ul><li>Identifies and understands the customer&rsquo;s key drivers (KPIs).
</li><li>Support and participate in customer clarification meetings, workshops, and technical or execution presentations.
</li><li>Build and maintain effective working relationships with key customer stakeholders through transparent and professional engagement.
</li><li>Clearly communicate Worley&rsquo;s execution approach, differentiators, value proposition, and risk management strategy to internal and external stakeholders.
</li></ul>Risk &amp; Opportunity Management
<ul><li>Identify, assess, and manage commercial, technical, and execution risks, supporting qualitative and quantitative risk assessments.
</li><li>Keeps detailed risk register that stays current and is tracked &amp; communicated throughout the tendering process, along with mitigation plans.
</li><li>Utilizes Risk Register items as the basis for contingency development as part of commercial development.
</li></ul>Qualifications, Accreditation, Training (Essential)
University Degree
Qualifications, Accreditation, Training (Desirable)
Professional registration in local jurisdiction; Certified Program Management Professional by a globally recognized project management organization (IPMA, APM, PMI, AIPM).
Job Specific Knowledge / Experience (Essential)
Typically, 20+ years&rsquo; experience, including 15+ years of relevant supervisory, project management and/or technical experience; Workshare experience; E, EP Project experience.
 
Experience in Offshore as well as Onshore Oil and Gas facilities preferred.
 
Experience in working in the Middle East.
 
Solid understanding of benchmarking and norms across the various stages of a project.
 
Exposure and working experience with Estimation tools and TIC Estimates.
Decision Making
Operates within established sales, commercial, and governance frameworks. The role exercises professional judgment in shaping execution strategies, identifying risks and opportunities, and recommending commercial and delivery approaches. Final commercial commitments and approvals are made in accordance with delegated authority and governance requirements.
Supervision Received
Works with self-initiated interaction with supervisor and self-initiated technical guidance. Influence over duties. Receives administrative direction based on project and organization policies and objectives. Work is reviewed to ensure conformity with project directives, policy and for coordination of other Worley departments.
Supervision Authority
Assigns project work and gives technical guidance to people assigned to work on medium to large sized projects. Reviews work for technical accuracy and adequacy. May have direct and indirect reports and authority for performance evaluations impacting pay. May make recommendations concerning selection, training, rating and discipline of people.
Systems &amp; Tools (Essential)
Advanced understanding of systems, processes and tools related to field. Able to assist others and troubleshoot issues. Competent in Microsoft Outlook, Word, Excel, Teams and PowerPoint. Can organize information from many sources and retain as per the prescribed format and policies.
Systems &amp; Tools (Desirable)
May be involved in the development of new systems, processes and tools; Competent in Microsoft Access and Visio.
Moving forward together
We&rsquo;re committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law.
We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.
And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.
Whatever your ambition, there&rsquo;s a path for you here. And there&rsquo;s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.</div>

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