sales manager

senior accountant

finance manager

senior project manager

operations manager

senior manager

Ooredoo Group of Companies

<div>Our business landscape<p><br>
We're an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region's leading digital infrastructure provider. Ooredoo Group's strategic vision is guided by five key pillars:</p><ul><li><p><b>
Value-Focused Portfolio:</b> Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.</p></li><li><p><b>
Strengthen the Core:</b> Optimally using deployed capital and maintain an appropriate cost structure.</p></li><li><p><b>
Evolve the Core:</b> Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.</p></li><li><p><b>
People:</b> Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.</p></li><li><p><b>
Excellence in Customer Experience:</b> Creating superior customer experiences.</p></li></ul><p>
From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you're looking to challenge your growth potential, Ooredoo is the employer for you.</p>
Job overview<p><br>
To manage the department responsible for Investor Relations management, ensuring that all Ooredoo Group shareholders are kept informed about all Group activities in a timely and effective manner.</p>
Your impact on our goals<ul><li><p><br>
Lead relationship with sell side analysts and brokerage research teams and be focal point for all ORDS related inquiries</p></li><li><p>
Communication with top shareholders as well as prospective investors and effectively address all questions / concerns to maintain Ooredoo Group profile within the market</p></li><li><p>
Manage Quarterly results process including identification of key issues and potential investor questions/ develop messaging, draft investor slides (including data links from Finance systems (Cognos/SAP), script writing for MD and GCFO, KPI selection and key Q&amp;A for Q results call, follow up with buy and sell side on any open issues</p></li><li><p>
Develop &amp; implement digital IR strategy (paperless information internal, IR app and use social media externally</p></li><li><p>
Organize Capital Market Days (draft equity story development, agenda, trial runs and training of spokespersons, preparation of corporate presentations, alignment of key messages, preparation of Q&amp;A, logistics of event, feedback external/internal)</p></li><li><p>
Updating senior management on performance of Ooredoo shares and market developments along with the peers' performance</p></li><li><p>
Lead investor meetings in Qatar and at international conferences and NDR roadshows on all relevant investor topics and markets</p></li><li><p>
Conduct analysis of investor base, track changes on monthly basis, actively contact most active trading investors and keep management informed</p></li><li><p>
Manage consensus for sell side analysts</p></li><li><p>
Maintain strong relationship with local stock markets (QE, ADX) and Opcos if required</p></li><li><p>
Contact point for ESG (Environmental/Social/Governance) analysts</p></li><li><p>
Preparation of ESG report and development of ESG strategy in cooperation with advisory banks, all OG departments and Opcos</p></li><li><p>
Manage development of the Company Annual Report in conjunction with all BU Heads and co-ordinate its production and distribution.</p></li><li><p>
Keeps shareholders knowledgeable about the company (and implicitly encourages them to buy and hold).</p></li><li><p>
Acts as a focal point for Ooredoo Group shareholders to facilitate exchange of information.</p></li><li><p>
Manage relationship with rating agencies, document interactions/ meeting minutes, flag potential issues to management</p></li><li><p>
Represent the organisation in the Annual General Assembly meetings</p></li><li><p>
Preparation of press releases/ Input in investor messaging process</p></li><li><p>
Coordinate the release of quarterly earnings and ensure timely disclosure to primary information providers.</p></li><li><p>
Responsible for disseminating company price sensitive disclosures to primary information providers such as stock exchanges and analysts who have initiated coverage on company stock.</p></li><li><p>
Manage the investor relations portal for Ooredoo Group, actively suggest added content and format.</p></li><li><p>
Work closely with Communications and Marketing departments to track systematically and analyse competitor activity and third-party commentary, identifying communications, opportunities, and gathering supporting evidence.</p></li><li><p>
Interact with all OpCo's to obtain relevant investor, market, and performance information.</p></li><li><p>
Drive IR social media program (develop concepts to increase followers, use new media)</p></li><li><p>
Support special projects like: Group wide projects, operating company corporate action and IPOs, debt capital market activity</p></li><li><p>
Manage the development of the appropriate materials (PowerPoint presentations, hand-outs, reports, press releases etc.) for presentations to the financial community, senior management and other internal and external audiences.</p></li><li><p>
Prepare annual IR budget, track payment of invoices</p></li><li><p>
Undertakes analysis of:</p></li><li><p>
competitor and peer-group analyses; shareholder and bond holder identification</p></li><li><p>
Analyse competitors' business models to assess the company's position relative to competitors in the mobile telephony and communication market (domestic and international)</p></li><li><p>
Industry analysts reports - and summarise the outcomes/learning's</p></li><li><p>
Inputs into the overall Investor Relations Strategy and implementation plan in line with company requirements and supports the development of and inputs into Group IR annual budget</p></li><li><p>
Scope, oversee and supervise deliverables from external supporting agencies, such as financial PR agency and other service providers who provide content and or data to the Investor Relations team</p></li><li><p>
Prepare shareholder list monthly (using Miraqle database) present to management and contact top buyers and sellers</p></li><li><p>
Prepare additional job-related ad-hoc reports, presentations and analyses as requested by management</p></li></ul>
Experience<ul><li><p><br>
10 years total experience preferably related to the responsibilities within an Investor Management or Strategy department</p></li><li><p>
At least 3 years previous successful experience at Senior Manager level of Investor Relations or in a related role</p></li><li><p>
Experience at a major telecommunications company</p></li><li><p>
Previous international experience, preferably in the GCC and MENA regions</p></li><li><p>
Knowledge of international investor disclosure requirements</p></li><li><p>
A clear and thorough understanding of the financial modelling techniques used by security analysts to project a company's operating and financial performance and the resulting value for its stock.</p></li><li><p>
An in-depth understanding of the financial and investment markets, with established relationships in them, and the ability to establish new relationships in new industries quickly.</p></li><li><p>
An in-depth understanding of strategic communication, public relations and the media</p></li></ul></div>

Senior Manager, Investor Relations

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Senior Manager Customer Contact Centre - Doha, Qatar
</div></div><div><div>Ref #
</div><div>225078
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 18-Dec-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>We are currently recruiting for <b>Senior Manager Customer Contact Centre, </b>within<b> Customer Contact Centers </b>in Doha.</p><p>
As a Senior Manager Customer Contact Centre, you will oversee the Global Contact Centre network&rsquo;s performance to ensure exceptional customer service. It includes developing and implementing strategies, identifying new opportunities, and driving key initiatives to enable change. You will focus on improving cost efficiency, enhancing productivity, maintaining quality, and positioning all Contact Centers as active distribution channels that support regional and country revenue goals.</p><p><b>
Key Accountabilities:</b></p><p></p><ul><li><br>
 Develops and implements business continuity strategies to respond to crisis situations and operational disruptions.</li><li> Highly effective operations support, designed to provide efficient and timely operational support to all sites in the areas of technology, reporting, workforce management and real-time steering.</li><li> Continuously improvement and optimization of Contact Centre processes and projects to optimize revenue. Develops Contact Centre plans in order to ensure that agreed services level are delivered cost efficiently and to ensure consistent and timely information flow of initiatives and new projects across entire Customer Contract Centre network.</li><li> Identifies opportunities for efficiency improvements through constant review of current network performance.</li><li> Constantly exploits opportunities for service enhancements and identifies new markets and opportunities in order to drive growth and strategic direction of the Contact Centre network.</li><li> Incorporate AI-driven strategies to enhance customer interaction and service efficiency including predictive analytics to forecast customer needs and improve service delivery.</li><li> Guidance and direction to the CC Management team in delivering technical, operational and quality management solutions to the entire Contact center network.</li><li> Regularly monitors CC productivity and performance and supervises activities linked to corrective action in case of sub-standard performance on CC site level.</li><li> Oversee implementation of continuous improvement measures to: increase sales, enhance customer experience, drive staff engagement, improve cost efficiencies as well as center and network productivity.</li><li> Prepare the budget and ensures budget adherence within approved budget framework at all CC sites as well as central cost center. Regular reviews with IT and Finance on technical and financial/budget performance of CC network.</li><li> Guidance and direction to Contact Centre Managers in delivering operational excellence and achieving qualitative and quantitative KPls such as Service Level, Lost Call Ratio, ASA, Sales conversation, Quality Scorecards Providing guidance and direction to the CC Management Team in delivering technical, operational and quality management solutions to the Contact center network.</li><li> Collaborate on implementation and operation of comprehensive next generation of Contact Centre Technology solutions and oversees implementation of recommended market and service expansion projects.</li><li> Responsible for alignment of customer experience strategies and activities to the Customer Experience Department within Regular site performance reviews with internal clients.</li><li> Perform other department duties related to his / her position as directed by the Head of the Department.</li></ul><p><b>
</b></p><p><b>Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><ul><li><p>Bachelor&rsquo;s degree or equivalent with a minimum of 12 years of job-related experience .</p></li></ul><ul><li> Minimum 10 years in senior management positions in the Contact Centre industry, managing large scale operations within multi-sites handling more than 100 employees.</li><li> Understanding of CRS (Amadeus) functionality is preferred.</li><li> Detailed understanding in the utilization and implementation of Contact Centre technology, including Workforce Management and Reporting.</li><li> Strong analytical skills.</li><li> Command of English language.</li><li> Knowledge of AI is essential.</li><li> Excellent computer skills including MS Office suite.</li><li> Fluency in English language, written and spoken.</li><li> Ability to negotiate and present at Executive Management level.</li><li> Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring. and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.</li></ul><p></p><p><b><br>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=225078</div></div></div></div></div></div></div></div>

Senior Manager Customer Contact Centre - Doha, Qatar

QNB Group

<div>
 <strong>
  About QNB
  <br/>
  <br/>
 </strong>
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 <br/>
 <br/>
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 <br/>
 <br/>
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 <br/>
 <br/>
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 <br/>
 <br/>
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 The incumbent is primarily is required to act an interface to the business community in a specific country; responsible for establishing strong working relationships, understanding that country&rsquo;s specific business direction, impending changes and ensuring the customer leverages value from IT services and capabilities. Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, QNB Country Compliance manual; Group Compliance Policies and Procedures (Data Protection Policy, Conflict of Interest)
 <br/>
 <br/>
 Main Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Shareholder &amp; Financial:
  </li>
  <li>
   Responsible for developing and maintaining appropriate service level agreements (SLAs) with the business
  </li>
  <li>
   Develop new service definitions ensuring that they can be delivered operationally and cost effectively
  </li>
  <li>
   Build strong and productive relationships with key business stakeholders
  </li>
  <li>
   Conduct 1st Level discussion for all IT Projects initiated with Business and help Business in preparing detailed Business Requirement Specification
  </li>
  <li>
   Prepare a Demand outline for IT initiative raised by business
  </li>
  <li>
   Preparer Business Cases in coordination with Business and ITD
  </li>
  <li>
   Act as liaison with the business for all service improvements, changes and escalations for capturing primary requirements
  </li>
  <li>
   Ensure timely, concise and effective communication with the business for service outage, service interruption and service improvement.
  </li>
  <li>
   Member of the Change Advisory Board (CAB)
  </li>
  <li>
   Implements KPI&rsquo;s and best practices for IT International Support Team
  </li>
  <li>
   Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  </li>
  <li>
   Customer (Internal &amp; External):
  </li>
  <li>
   Work alongside the IT System/Operations manager to ensure that SLAs are met and business expectations are exceeded
  </li>
  <li>
   Ensure that any SLA breaches are investigated and corrective action is taken to improve service delivery
  </li>
  <li>
   Provide reports to an agreed schedule (or on request) including SLA performance and other key metric reports
  </li>
  <li>
   To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
  </li>
  <li>
   Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  </li>
  <li>
   Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
  </li>
  <li>
   Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  </li>
  <li>
   Internal (Processes, Products, Regulatory):
  </li>
  <li>
   Ensure that systems, processes and methodologies as specified are followed to provide effective monitoring, control and support of service delivery
  </li>
  <li>
   Manage the overall service improvement plan and work with the IT Systems/Operations manager to ensure that it is being delivered to and that services are being improved
  </li>
  <li>
   Conduct monthly service reviews with individual business stakeholders to discuss service issues and identify project requirements
  </li>
  <li>
   Learning &amp; Knowledge:
  </li>
  <li>
   Attend specific conferences in areas of financial services technology breakthroughs and innovations to adapt suitable ones to the bank&rsquo;s architecture
  </li>
  <li>
   Possess a superior knowledge of the Group&rsquo;s IT structure, its products and related risks together with a good knowledge of operations and related controls
  </li>
  <li>
   Identify areas for professional development of self and direct reports and act to enhance professional development of self and others
  </li>
  <li>
   Proactively identify areas for professional development of self and undertake development activities.
  </li>
  <li>
   Seek out opportunities to remain current with all developments in professional field.
  </li>
  <li>
   Legal, Regulatory, and Risk Framework Responsibilities:
  </li>
  <li>
   Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
  </li>
  <li>
   Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
  </li>
  <li>
   Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
  </li>
  <li>
   Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
  </li>
  <li>
   Maintain appropriate knowledge to ensure full qualification to undertake the role.
  </li>
  <li>
   Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
  </li>
  <li>
   Attend mandatory (internal and external) seminars as instructed by the Bank.
  </li>
  <li>
   Other:
  </li>
  <li>
   Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
  </li>
  <li>
   Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
  </li>
  <li>
   Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
  </li>
  <li>
   All other ad hoc duties/activities related to QNB that management might request from time to time.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education And Experience Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree university graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred
  </li>
  <li>
   At least 8 years of relevant experience, preferably within a highly rated international bank.
  </li>
  <li>
   Training and experience in banking systems relevant to the bank
  </li>
  <li>
   Training courses and certification in relevant technology management
   <br/>
   <br/>
  </li>
 </ul>
 Note: you will be required to attach the following:
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Copy of Passport or QID
  </li>
  <li>
   Copy of Education Certificate
  </li>
 </ul>
</div>


QNB3163 - Senior Manager IT Governance & Performance (Qatarization)

<div>About Us:<p><br>
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!</p>
About the Business Unit:<p><br>
The Technology Unit within Ooredoo is the backbone of the organization providing all technology services which enable Ooredoo to deliver its services to its customers across all technology platforms, 24/7/365. In other words, it's responsible for the management of all Ooredoo networks, technology infrastructure/ platforms and processes to achieve fast time-to-market, high operational efficiency, and support product/ service innovation, and ultimately drive the financial performance of Ooredoo.</p>
About the Role:<p><br>
This role is responsible for leading the operations of all elements including networking, storage, servers, virtualization / containerization, cloud computing. For more details, please click here.</p>
About You:<ul><li><p><br>
10 years' experience in a similar role.</p></li><li><p>
Experience in infrastructure Operations within a Telecommunications.</p></li></ul></div>

Senior Manager Infrastructure Operations

Qatar National Bank

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Information Technology
</div></li><li><div><b>Department</b>
</div><div>Information Technology
</div></li><li><div><b>Location</b>
</div><div>Doha, Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>16-Aug-2026
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose Summary:</b></h5>
</div><div><p>The incumbent is primarily responsible for Designing, implementing, administrating and proactively managing the Group&rsquo;s SAN Storage Environment to provide reliable and highly available services to all users. He will also aim to continuously improve the Storage strategies to develop working order and delivery.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities by Dimensions:</b></h5>
</div><div><p>A. Shareholder &amp; Financial:</p><ul><li>Ensure the performance of necessary database administration to support all business units operations and further the Group&rsquo;s strategy.</li><li>Implements KPI&rsquo;s and best practices for Virtualization</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.</li><li>Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.</li></ul><p>
B. Customer (Internal &amp; External):</p><ul><li>Maintain relations with vendors through their support center for problem resolution and work scheduling.</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p>
C. Internal (Processes, Products, Regulatory):</p><ul><li>Prepare and design the enterprise database and document standards for systems development.</li><li>Maintain and tune existing relational databases, under the direction of the Head of Database Administrator.</li><li>Analyze and implement user and systems development requirements for changes in databases and applications.</li><li>Simulate contingency plans and perform testing and upgrades of database engine versions.</li><li>Move approved systems and changes to production and build validation and audit triggers.</li><li>Maintain and update the database dictionary for the Group&rsquo;s systems.</li><li>Prepare and maintain change management procedures for systems utilizing the databases.</li><li>Ensure implementation of timely and effective backup and recovery procedures for databases, in accordance with the overall contingency policy of the Group.</li><li>Ensure protection and security of database from any unauthorized access within the overall security policy of the Group.</li><li>Resize database and install database engines on servers as per the overall policy of the Group.</li><li>Research and recommend expansions or upgrades in related systems hardware and sizing needs.</li><li>Carry out a high degree of planning and monitoring to ensure best level of service and maintenance of security and contingency controls.</li><li>Assist in simulation of contingency plans.</li><li>Lead the testing and upgrades of database engine versions.</li><li>Move approved systems and changes to production.</li><li>Report to the Head of Database Administrator for approvals of work and prioritization of projects on hand and for any other database transactions that would impact capital or operating expenditures.</li><li>Continuous Improvement:</li><li>Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</li><li>Identify and encourage people to adopt practices better than the industry standard.</li><li>Continuously encourage and recognise the importance of thinking out-of-the-box within the team.</li><li>Encourage, solicit and reward innovative ideas even in day-to-day issues.</li></ul><p>
D. Learning &amp; Knowledge:</p><ul><li>Possess a high technical knowledge to provide convenient enterprise network system&rsquo;s delivery, and understand the network and system&rsquo;s architecture to resolve any business disruption or inconvenience to the users that may critically impact the Group.</li><li>Identify areas for professional development of self and act to enhance professional development.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li><li>Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.</li><li>Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.</li><li>Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.</li></ul><p>
E. Legal, Regulatory, and Risk Framework Responsibilities:</p><ul><li>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</li><li>Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.</li><li>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</li><li>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</li><li>Maintain appropriate knowledge to ensure full qualification to undertake the role.</li><li>Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</li><li>Attend mandatory (internal and external) seminars as instructed by the Bank.</li></ul><p>
F. Other:</p><ul><li>Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</li><li>Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.</li><li>Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.</li><li>All other ad hoc duties/activities related to QNB that management might request from time to time.</li></ul><br>
<p></p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education/Experience Requirements:</b></h5>
</div><div><ul><li>Bachelor&rsquo;s Degree in Computer Engineering.</li><li>At least 8 years experience in Technical Support services with a specialization in IT related management of systems technical design, implementation and maintenance on a wide variety of platforms.</li><li>Training courses and certification in server operating systems, PC systems, networks design and protocols, ATMs and network security.</li><li>Experience with capacity planning and monitoring the storage environment.</li><li>Diagnostic of and troubleshooting storage issues.</li><li>Knowledge of Networking integration into VMware ESXi and common problems.</li><li>Good knowledge operating systems windows / Linux / AIX systems.</li></ul><p></p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul></div></div></div></div></div><div></div>

Senior Manager - IT Project Management

ProgressSoft Corporation

<div>
 We are looking to recruit an experienced Senior Project Manager to lead enterprise banking software implementations for strategic client banks. This role manages complex, multi-phase projects from initiation through deployment and post-launch support, serving as the primary driver for execution with direct accountability for on-time, within-scope, and high-quality delivery. Reports to PMO Head/Operations Manager.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead end-to-end project lifecycle from initiation through deployment and closure
  </li>
  <li>
   Develop comprehensive project plans (scope, schedule, resources, risks, budget) with performance tracking against baselines
  </li>
  <li>
   Monitor schedule, budget, and quality metrics; prepare status reports with progress, budget, schedule, risks, and escalations
  </li>
  <li>
   Coordinate with development, QA, infrastructure, and support teams for seamless execution; facilitate progress through regular meetings and proactive issue resolution
  </li>
  <li>
   Lead post-implementation reviews to capture lessons learned and support knowledge sharing.
  </li>
  <li>
   Serve as primary contact for assigned client banks; lead steering committee meetings and provide regular status updates.
  </li>
  <li>
   Build and maintain strong relationships with strategic and operational stakeholders; manage client expectations with clear, timely communication on progress, changes, and risks
  </li>
  <li>
   Coordinate UAT, manage environment readiness, ensure client sign-off on critical milestones, and facilitate alignment between client and delivery teams on requirements.
  </li>
  <li>
   Identify, analyze, and monitor project risks; develop and implement mitigation strategies
  </li>
  <li>
   Manage scope changes through formal change control processes.
  </li>
  <li>
   Ensure comprehensive, audit-ready documentation with traceability across application, database, configuration, and infrastructure; maintain adherence to ProgressSoft PM standards, banking compliance requirements, and quality standards.
  </li>
  <li>
   Conduct quality reviews with technical leads and QA teams
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Computer Science, IT, Software Engineering, Business Administration, or related field
  </li>
  <li>
   8-12 years progressive project/program management experience; 5+ years managing complex enterprise software implementations in banking or financial services.
  </li>
  <li>
   Proven track record delivering large-scale, multi-phase projects with regulatory oversight in Central Bank or financial regulatory environments
  </li>
  <li>
   Demonstrated ability coordinating geographically distributed teams; experience with banking software (payment systems, core banking, financial infrastructure).
  </li>
  <li>
   Strong knowledge of PM methodologies (Agile, Waterfall, Hybrid), PMBOK/PRINCE2 frameworks, and SDLC/QA processes.
  </li>
  <li>
   Knowledge of banking domain (instant payments, payment hubs, clearing systems, mandate management), banking regulations, and Central Bank frameworks (particularly Qatar Central Bank).
  </li>
  <li>
   Basic understanding of API integrations, system configurations, database management, and infrastructure.
  </li>
  <li>
   Proficiency with PM tools (MS Project, JIRA, Zoho Projects) and strong data analysis, reporting, and visualization skills.
  </li>
  <li>
   Excellent stakeholder management and communication at all organizational levels; strong leadership and team motivation.
  </li>
  <li>
   Superior problem-solving and decision-making under pressure with meticulous attention to detail.
  </li>
  <li>
   Strong organizational and time management; ability to handle multiple priorities with cross-cultural awareness for diverse, international environments.
  </li>
  <li>
   Excellent written and verbal communication in Arabic and English; results-driven focus on delivery excellence.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   PMP or additional certifications (PRINCE2 Practitioner, CSM, SAFe, PgMP, PfMP)
  </li>
  <li>
   Experience with ProgressSoft product portfolio or banking software solutions.
  </li>
  <li>
   Project implementation experience in Qatar or GCC region.
  </li>
  <li>
   Background in consulting or professional services with banking clients
  </li>
  <li>
   Experience with agile transformation or hybrid delivery methodologies
  </li>
  <li>
   Knowledge of emerging fintech technologies (cloud computing, API economies).
  </li>
 </ul>
</div>


Senior Project Manager

ProgressSoft

<div><p>We are looking to recruit an experienced Senior Project Manager to lead enterprise banking software implementations for strategic client banks. This role manages complex, multi-phase projects from initiation through deployment and post-launch support, serving as the primary driver for execution with direct accountability for on-time, within-scope, and high-quality delivery. Reports to PMO Head/Operations Manager.</p><p></p><p><b>
Responsibilities</b></p><ul>
<li>
Lead end-to-end project lifecycle from initiation through deployment and closure.</li>
<li>Develop comprehensive project plans (scope, schedule, resources, risks, budget) with performance tracking against baselines.</li>
<li>Monitor schedule, budget, and quality metrics; prepare status reports with progress, budget, schedule, risks, and escalations.</li>
<li>Coordinate with development, QA, infrastructure, and support teams for seamless execution; facilitate progress through regular meetings and proactive issue resolution.</li>
<li>Lead post-implementation reviews to capture lessons learned and support knowledge sharing.</li>
<li>Serve as primary contact for assigned client banks; lead steering committee meetings and provide regular status updates.</li>
<li>Build and maintain strong relationships with strategic and operational stakeholders; manage client expectations with clear, timely communication on progress, changes, and risks.</li>
<li>Coordinate UAT, manage environment readiness, ensure client sign-off on critical milestones, and facilitate alignment between client and delivery teams on requirements.</li>
<li>Identify, analyze, and monitor project risks; develop and implement mitigation strategies.</li>
<li>Manage scope changes through formal change control processes.</li>
<li>Ensure comprehensive, audit-ready documentation with traceability across application, database, configuration, and infrastructure; maintain adherence to ProgressSoft PM standards, banking compliance requirements, and quality standards.</li>
<li>Conduct quality reviews with technical leads and QA teams.</li>
</ul><p></p><p><b>
Requirements</b></p><ul>
<li>
Bachelor's degree in Computer Science, IT, Software Engineering, Business Administration, or related field.</li>
<li>8&ndash;12 years progressive project/program management experience; 5+ years managing complex enterprise software implementations in banking or financial services.</li>
<li>Proven track record delivering large-scale, multi-phase projects with regulatory oversight in Central Bank or financial regulatory environments.</li>
<li>Demonstrated ability coordinating geographically distributed teams; experience with banking software (payment systems, core banking, financial infrastructure).</li>
<li>Strong knowledge of PM methodologies (Agile, Waterfall, Hybrid), PMBOK/PRINCE2 frameworks, and SDLC/QA processes.</li>
<li>Knowledge of banking domain (instant payments, payment hubs, clearing systems, mandate management), banking regulations, and Central Bank frameworks (particularly Qatar Central Bank).</li>
<li>Basic understanding of API integrations, system configurations, database management, and infrastructure.</li>
<li>Proficiency with PM tools (MS Project, JIRA, Zoho Projects) and strong data analysis, reporting, and visualization skills.</li>
<li>Excellent stakeholder management and communication at all organizational levels; strong leadership and team motivation.</li>
<li>Superior problem-solving and decision-making under pressure with meticulous attention to detail.</li>
<li>Strong organizational and time management; ability to handle multiple priorities with cross-cultural awareness for diverse, international environments.</li>
<li>Excellent written and verbal communication in Arabic and English; results-driven focus on delivery excellence.</li>
</ul><p></p><p><b>
Preferred Qualifications</b></p><ul>
<li>
PMP or additional certifications (PRINCE2 Practitioner, CSM, SAFe, PgMP, PfMP).</li>
<li>Experience with ProgressSoft product portfolio or banking software solutions.</li>
<li>Project implementation experience in Qatar or GCC region.</li>
<li>Background in consulting or professional services with banking clients.</li>
<li>Experience with agile transformation or hybrid delivery methodologies.</li>
<li>Knowledge of emerging fintech technologies (cloud computing, API economies).</li></ul></div>

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