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senior technical service manager

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 
 What You&rsquo;ll Do
 
 
 
 SAP Enterprise Cloud Services (
 
 ECS
 
 ) organization is responsible for providing cloud hosted infrastructure, technical &amp; application managed services to our SAP private cloud customers. The Technical Service Manager (TSM) plays a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. This includes analyzing customer&rsquo;s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.
 
 
 
 As Technical Service Manager you will be responsible for the following tasks:
 
 
 
 <ul>
 <li>
 Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents
 </li>
 <li>
 Understand the customer business, goals, and challenges to suggest technical solutions &amp; services
 </li>
 <li>
 Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools
 </li>
 <li>
 Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
 </li>
 <li>
 Identify top issues, define &amp; execute service plan activities and orchestrate implementation of technical action items across customer landscapes
 </li>
 <li>
 Design optimal SAP configuration to maximize system performance and availability.
 </li>
 <li>
 Identify and position offerings by SAP that deliver value to the customer.
 
 
 </li>
 </ul>
 
 What Do You Need To Bring
 
 
 
 <ul>
 <li>
 Fluency in English AND Arabic is mandatory. Any other language is an advantage
 </li>
 <li>
 Minimum 10 years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
 </li>
 <li>
 Minimum 8 years of experience in a customer-facing role
 </li>
 <li>
 Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases
 </li>
 <li>
 Experience in de-escalating critical situations.Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
 </li>
 <li>
 Hyperscalers certification (AWS, Azure, GCP) is a plus
 </li>
 <li>
 Strong customer orientation with a focus on relationship-, expectation- and de-escalation managemen
 
 
 </li>
 </ul>
 
 Meet your team
 
 
 
 ECS organization is a global organization and the regional TSM team is located across South of Europe, Middle East and Africa. We are highly diverse and positive spirited team. Next to our obsession for customer satisfaction, we value internal knowledge sharing &amp; collaboration as well as make ECS organization a little better every day. We ask for your application to be submitted in English language only.
 
 
 
 #SAPECSCareer
 
 
 
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 438650 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
 
 
</div>

Senior Technical Service Manager

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
What you&rsquo;ll do 
SAP Enterprise Cloud Services (ECS) organization is responsible for providing cloud hosted infrastructure, technical &amp; application managed services to our SAP private cloud customers. The Technical Service Manager (TSM) plays a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. This includes analyzing customer&rsquo;s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey. 
As Technical Service Manager you will be responsible for the following tasks: 
<ul><li>
Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents</li><li>
Understand the customer business, goals, and challenges to suggest technical solutions &amp; services</li><li>
Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools</li><li>
Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)</li><li>
Identify top issues, define &amp; execute service plan activities and orchestrate implementation of technical action items across customer landscapes</li><li>
Design optimal SAP configuration to maximize system performance and availability.</li><li>
Identify and position offerings by SAP that deliver value to the customer.</li></ul> 
What do you need to bring: 
<ul><li>
Fluency in English AND Arabic is mandatory. Any other language is an advantage</li><li>
Minimum 10 years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)</li><li>
Minimum 8 years of experience in a customer-facing role</li><li>
Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases</li><li>
Experience in de-escalating critical situations.Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)</li><li>
Hyperscalers certification (AWS, Azure, GCP) is a plus</li><li>
Strong customer orientation with a focus on relationship-, expectation- and de-escalation managemen</li></ul> 
Meet your team 
ECS organization is a global organization and the regional TSM team is located across South of Europe, Middle East and Africa. We are highly diverse and positive spirited team. Next to our obsession for customer satisfaction, we value internal knowledge sharing &amp; collaboration as well as make ECS organization a little better every day. We ask for your application to be submitted in English language only. 
#SAPECSCareer<div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 438650 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

<div>
 
 
 We're looking for Senior Systems Engineer / IT Infrastructure Engineer
 
 
 
 
 Company:
 
 Teleperformance
 
 
 
 Location:
 
 On-site &ndash; TP Egypt (Kattameya)
 
 
 
 Shift:
 
 9-Hour Shift (Including breaks)
 
 
 
 Work Week:
 
 5 Days / Rotational On-Call Support
 
 
 
 Department:
 
 IT Infrastructure &amp; Operations
 
 
 
 Reports To:
 
 IT Portfolio Manager
 
 
 
 
 
 
 Role Overview
 
 
 
 As a
 
 Senior Systems Engineer
 
 , you will be the final tier of technical expertise. You are responsible for the design, implementation, and optimization of complex IT infrastructure. You will act as a last-level specialist, ensuring stable, secure, and standardized IT services across the enterprise.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Infrastructure Design &amp; Ops:
 
 Manage the lifecycle of specialized IT topics including Virtualization (VMware, Proxmox), Terminal Servers, Linux/Windows environments, and Backup/Recovery (Veeam).
 </li>
 <li>
 
 Security &amp; Monitoring:
 
 Oversee antivirus/endpoint protection, secure file transfer (SFT), and comprehensive monitoring solutions.
 </li>
 <li>
 
 Expert Support:
 
 Independently handle incidents, problems, and escalations up to last-level support.
 </li>
 <li>
 
 Project Coordination:
 
 Lead technical designs for IT projects and coordinate deliverables with external service providers and internal teams.
 </li>
 <li>
 
 Automation:
 
 Design and implement automation solutions (scripting) and maintain high-quality technical documentation.
 </li>
 <li>
 
 ITSM Roles:
 
 Act as Incident, Problem, or Change Manager while adhering to strict ISMS and confidentiality policies.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Computer Science or IT.
 </li>
 <li>
 
 Experience:
 
 Minimum
 
 5 years
 
 of hands-on systems engineering in enterprise environments.
 </li>
 <li>
 
 Technical Skills:
 
 Expert knowledge of VMware, Proxmox, and Veeam.
 </li>
 <li>
 
 Certifications:
 
 ITILv4 Foundation.
 </li>
 </ul>
 
 
 
 
 
 Language Proficiency:
 
 
 <ul>
 <li>
 
 English:
 
 Minimum
 
 B1 Level
 
 (Fluent).
 </li>
 <li>
 
 Personal Attributes:
 
 Strong analytical skills, resilience, and a team-oriented mindset for an international environment.
 </li>
 </ul>
 
 
 
 
 
 How to Apply
 
 
 
 If you meet the technical and language requirements, please send your updated CV to:
 
 mahiiemuhammed@gmail.com
 
 
 
 
 Please use the subject line:
 
 
 
 Application: Senior Systems Engineer.
 
 
 
 
 
</div>

System Engineer

American University in Cairo

Position: Senior Project Manager - ERP Project - Two-year project-based contractJob Purpose: The Senior Project Manager (SPM) leads the implementation of the University&rsquo;s ERP project. The role is accountable for planning, coordinating, and delivering the ERP project within agreed timelines and scope. Reporting to the ERP steering committee and project sponsor, i.e. president, the SPM ensures project governance, change management, and stakeholder engagement.The SPM acts as the central coordinator between functional and technical stakeholders, and external vendors, ensuring strategic alignment and standards compliance, and ensuring the project delivers measurable institutional value and goals.Core Responsibilities:Project Management and Execution:<ul><li>Lead ERP implementation from initiation to post-go-live</li><li>Track progress and ensure delivery on time, scope, and budget</li><li>Develop and manage project plans, timelines, and risk registers</li><li>Identify risks and lead mitigation and quality control efforts</li><li>Coordinate activities across HR, finance, faculty affairs, IT, including the Senior Director, Tech Solutions ERP, and auxiliary units</li></ul>Change Management and Adoption of ERP project:<ul><li>Support change management in the ERP project</li><li>Develop communication plans, stakeholder engagement, and training programs</li></ul>Governance and Reporting:<ul><li>Executive Reporting: Provide structured updates, dashboards, and issue summaries to the ERP steering committee and project sponsor, i.e. president, in alignment with project phase reporting cycle</li><li>Decision Escalation: Identify and escalate critical decisions, scope changes, or risks requiring steering committee action</li><li>Project Governance: Ensure project decisions, risks, and changes are documented, tracked, and managed transparently</li></ul>Stakeholder Engagement:<ul><li>Liaison: Act as the central point of contact between the AUC project teams and external partners or vendors throughout implementation</li><li>Collaboration Facilitation: Lead workshops, gather business requirements, and ensure feedback loops are closed with clear actions</li><li>Institutional Alignment: Ensure that project outcomes are in service of project priorities, such as administrative efficiency and stakeholder experience</li></ul>Vendor and Partner Coordination:<ul><li>Implementation Oversight: Manage day-to-day activities of ERP implementation vendors and consultants to ensure timelines, deliverables, and quality standards are met</li><li>Contract Execution: Monitor service levels, escalate delivery risks, and coordinate corrective actions as needed</li><li>Project Integration: Ensure that third-party deliverables are tightly aligned with the ERP project plan</li></ul>Qualifications:Education and Experience:<ul><li>Bachelor&rsquo;s degree in information systems, computer science, business administration, or related field</li><li>Master&rsquo;s degree is preferred</li><li>A minimum of 15 years of project management experience, with at least five years in ERP implementations with strong track record of successful ERP implementation</li><li>Experience in cloud-based ERP deployments and middleware integrations</li></ul>Skills:Technical Domain Expertise:<ul><li>ERP Implementation: Hands-on experience leading ERP rollouts, e.g., Oracle Fusion, SAP S/4HANA in a complex environment</li><li>Project Management: Proficient in managing complex, cross-functional projects using methodologies like PMP, PRINCE2, and change management, Prosci or equivalent</li></ul>Higher Education Experience, Preferred:<ul><li>Familiarity with university structures, governance, and academic or administrative systems</li><li>Stakeholder Engagement: Strong ability to build consensus, lead workshops, and manage expectations across diverse groups</li><li>Vendor Relationship Management: Skilled in managing third-party vendors, contracts, and deliverables</li></ul>This position is open until filled.Placement is based on the candidate&rsquo;s experience and skills. Only candidates who make it to the short list will be contacted.&quot;The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply.&quot;&ldquo;We thank all individuals who have expressed interest in working at The American University in Cairo.&rdquo;Job Type: Contract Contract length: 24 monthsWork Location: In person

Senior Project Manager - ERP Project - Two-year project-based contract

<div>Line of Service
Advisory
Industry/Sector
Technology
Specialism
Advisory - Other
Management Level
Senior Manager
Job Description &amp; Summary
Software Development Manager (SDM) role is essential to maintain technical alignment, delivery predictability, and risk control across large multi-tower squads in complex and large projects like CBD &amp; ICAP, with over 30 engineers working on mobile, backend and QA streams, this role ensures every technical decision from architecture to release is cohesive, compliant, and performance driven.
 
It bridges the gap between engineering depth and delivery governance, translating architectural vision into reliable, production-grade releases, Similar roles exist across global delivery centers in top firms, for ETIC, it&rsquo;s a proven enabler of quality, speed, and cross-team cohesion critical for executing large digital banking transformations with confidence.
<h2 class="jobSectionHeader">1. Technical Responsibilities:
</h2><h3 class="jobSectionHeader">Architecture:
</h3><ul><li>Own the Solution Blueprint across Mobile apps, microservices, APIs, data flows, test strategy, observability.
</li><li>Maintain Architecture Decision Records (ADRs) and enforce design guardrails (domain boundaries, API contracts, event schemas).
</li><li>Drive NFRs (performance, availability, security, privacy, compliance) and ensure they&rsquo;re designed, implemented, and tested .
</li></ul><h3 class="jobSectionHeader">API &amp; contract governance
</h3><ul><li>Run API review board (versioning, backward compatibility, error models, timeouts/retries, idempotency).
</li><li>Approve breaking changes and manage deprecation timelines.
</li></ul><h3 class="jobSectionHeader">Engineering standards
</h3><ul><li>Own branching model, CI/CD policy , code quality thresholds, static analysis, unit/integration test minimums, coverage gates.
</li><li>Standardize logging, tracing, metrics , and feature flags strategy across stacks.
</li></ul><h3 class="jobSectionHeader">Security &amp; compliance by design
</h3><ul><li>Embed OWASP MASVS/ASVS , secure coding, secrets policy, PII minimization , encryption in transit/at rest.
</li><li>Ensure SDLC controls : peer reviews, SBOM, dependency scanning, vulnerability triage, secure builds, artifact signing.
</li></ul><h3 class="jobSectionHeader">Production readiness
</h3><ul><li>Own Go-Live Checklist : runbooks, on-call rotations, monitoring dashboards, rollback plans, rate-limit and kill-switches.
</li><li>Chair Change Advisory technical review for releases.
</li></ul><h2 class="jobSectionHeader">2. Delivery Orchestration
</h2><ul><li>Cross-tower dependency mgmt.: Maintain Technical Dependency Matrix (APIs, environments, test data, certificates, mobile SDKs).
</li><li>Integrated planning : Create the Integrated Technical Plan (feature cutlines, capacity by stream, critical path, buffers).
</li><li>Issue unblocking : Daily removal of technical blockers; escalate swiftly with evidence.
</li></ul><h2 class="jobSectionHeader">3. Communication &amp; Decisioning
</h2><ul><li>Single technical voice to Project Director, SoS, client architects.
</li><li>Publish weekly Technical Status : risks, decisions, SLOs, defect heatmap, velocity vs. plan.
</li></ul><h2 class="jobSectionHeader">4. People &amp; Resourcing
</h2><ul><li>Calibrate skill-to-work mapping; propose ramp plans , pairing/mentoring, and targeted tech spikes.
</li><li>Align with Tower leads on hiring/rotation based on risk/throughput.
</li></ul>Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Acceptance Test Driven Development (ATDD), Acceptance Test Driven Development (ATDD), Accepting Feedback, Active Listening, Analytical Thinking, Android, API Management, Appian (Platform), Application Development, Application Frameworks, Application Lifecycle Management, Application Software, Business Process Improvement, Business Process Management (BPM), Business Requirements Analysis, C#.NET, C++ Programming Language, Client Management, Coaching and Feedback, Code Review, Coding Standards, Communication, Computer Engineering, Computer Science, Continuous Integration/Continuous Delivery (CI/CD) {+ 54 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date</div>

ETIC, Software Development Senior Manager (SDM) / Technical Delivery Senior Manager

Meniga

<div>At Meniga our mission is to help people lead better &amp; more sustainable financial lives. We do this by working with financial institutions worldwide, to make their digital banking experience fun and engaging using our software. Today we are serving 100+ million digital banking users across 30+ countries. We are a team of product experts, data experts, architects, developers, and project managers, who are shaping the future of financial technology. Meniga&rsquo;s offices are in London, Reykjavik, and Warsaw. 
We are seeking an experienced Presales &amp; Support Manager (MENA) to join our team in Cairo, who will play a dual role: leading presales engagements with banks and financial institutions across the MENA region and serving as the technical point of contact for our customers post-sale. This is a hands-on role for someone who can confidently present to C-level stakeholders one day and dig into a production environment the next. You'll be the bridge between our clients and our global Product and Engineering teams, ensuring Meniga delivers value from the first demo, through live operation. 
The ideal candidate has a strong background in fintech or banking technology, with an understanding of financial regulatory environments, and the ability to provide clients with exceptional service and timely resolutions of technical issues. 


Key Responsibilities: 

Presales
<ul>
<li>Lead discovery and requirements analysis with bank&rsquo;s decision-makers, digital banking teams, and technical stakeholders</li>
<li>Own and deliver high-impact presentations, product demonstrations, and solution workshops, tailored to each client's strategic priorities</li>
<li>Partner with Sales to shape deal strategy, define win themes, and drive opportunities from deal qualification to the closing</li>
<li>Collaborate with Product and Engineering teams to translate client needs into feasible solution designs, feeding market insights back into the roadmap</li>
<li>Develop and maintain presales collateral including solution briefs, RFP/RFI responses, and competitive positioning materials</li></ul> 


Technical Support &amp; Customer Success
<ul>
<li>Provide exceptional technical support to banking customers according to SLA, both remotely and on-site</li>
<li>Support customers on software releases, installation, configuration, environment setup, and testing</li>
<li>Manage support tickets end-to-end, ensuring timely resolution through structured diagnosis, troubleshooting, and root cause analysis</li>
<li>Collect and analyse data to investigate reported issues using internal knowledge bases, documentation, database scripts, and targeted questioning</li>
<li>Deliver constructive, actionable feedback to Engineering and Product teams on bugs, performance issues, and product gaps</li>
<li>Document solutions and build out the knowledge base with technical notes and articles</li>
<li>Continuously deepen expertise across Meniga's product suite and financial data domain</li></ul> 


Requirements:
<ul>
<li>5+ years' experience in a presales, solutions engineering, or senior technical support role, ideally within fintech or banking technology</li>
<li>Degree in computer science or a related technical field</li>
<li>Strong understanding of digital banking, transaction data, or API-driven B2B platforms</li>
</ul><ul><li>Proficient in using AI tools (e.g. Claude, ChatGPT) to accelerate daily work, from research and content creation to troubleshooting and data analysis</li>
</ul><ul><li>Solid technical foundation, comfortable with SQL, .NET, Windows/IIS, Linux, Kubernetes, cloud infrastructure, networking, and security fundamentals</li>
</ul><ul><li>Fundamental understanding of how software operates and the ability to work from installation manuals and technical documentation</li>
<li>Proven ability to engage senior client stakeholders and lead complex, multi-stakeholder conversations</li>
<li>Excellent presentation, communication, and storytelling skills, comfortable in a room with C-level and VP-level audiences</li>
<li>Strong analytical and problem-solving skills with a structured approach to troubleshooting</li>
<li>Strong client-facing skills with experience providing customer technical support</li>
<li>Self-directed and organised, able to juggle presales opportunities and live customer issues across multiple accounts</li>
<li>Comfortable working in a fast-paced environment with multiple priorities 
</li>
<li>Ability to travel across the GCC region (up to 25% of the time)</li>
<li>Fluent in Arabic and English languages</li></ul></div>

Presales & Support Manager (MENA)

Concentrix

<div>Job Title:
French B2B - Senior Account Manager
Job Description
The Senior Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client&rsquo;s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Senior Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.
<ul><li>Ensure that client's customers are satisfied with our client's services and resolve escalated issues
</li><li>Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
</li><li>Evaluate our client's customer needs and propose potential solutions
</li><li>Be a single contact for our client's customer
</li><li>Use data to fix customer concerns/roadblocks prohibiting satisfaction
</li><li>Manage external competitive pressures and handle objections
</li><li>Work with multiple partners, building relationships with decision-makers at all levels
</li><li>Manage sales territory and achieving monthly quotas
</li><li>Negotiate in tough situations
</li><li>Identify risk and barriers to success; develop contingency plans
</li><li>Identify opportunities for additional product or service sales
</li><li>Use data to help influence buying/renewal process
</li><li>Work with a team and report directly to a Sales Manager
</li></ul>Location:
EGY Cairo - Plot no. 27, North Teseen st building 27
Language Requirements:
French
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div>

French B2B - Senior Account Manager

Explore 1161+ Senior technical service manager in Egypt this April. Find roles across top companies and apply now to boost your career.

1161 senior technical service manager jobs In Egypt

Senior Technical Service Manager

Senior Technical Service Manager

System Engineer

Senior Project Manager - ERP Project - Two-year project-based contract

ETIC, Software Development Senior Manager (SDM) / Technical Delivery Senior Manager

Presales & Support Manager (MENA)

French B2B - Senior Account Manager