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senior virtual relationship officer (mashreq bank of pakistan) Jobs in Pakistan

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senior virtual relationship officer mashreq bank of pakistan

Mashreq

<div>
 
 Job Purpose:
 
 
 The Senior Virtual Relationship Manager (SVRM) Team Lead will manage a team of RMs, serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions. The Team Lead will be accountable for his own and the team&rsquo;s performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.
 
 
 
 Key Result Areas
 
 
 
 SVRMs are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM&rsquo;s
 
 <ul>
 <li>
 Lead Management &amp; Drop-off Handling (New Acquisition)
 </li>
 <li>
 Managing NSTP Scenarios
 </li>
 <li>
 Assisted client onboarding
 </li>
 <li>
 Client Servicing &amp; Complaints Handling
 </li>
 <li>
 Cross-Sell (within 3 Months on Books)
 </li>
 <li>
 Portfolio Management
 </li>
 </ul>
 
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 
 
 SVRM will primarily operate within phygital environment, interacting with clients and colleagues through various digital communication channels, such as email, phone, video calls, and the bank&rsquo;s digital platforms (Digital client interaction tools, Avaya, Physical meetings etc.).
 
 <ul>
 <li>
 This role demands a client-focused, fast-paced work environment with the ability to manage multiple client interactions simultaneously while maintaining a high level of professionalism and service quality.
 </li>
 <li>
 SVRMs are expected to leverage advanced banking technology, CRM tools, and data analytics to provide tailored solutions and maintain customer relationships.
 </li>
 <li>
 The SVRM operates within the Group &amp; Local regulatory framework, adhering to legal, industry, and Mashreq group policies, ensuring all recommendations, interactions, and financial advice are compliant with regulatory frameworks.
 </li>
 <li>
 SVRMs must adhere to protocols when dealing with customer complaints, product exceptions, or any issues outside their decision-making authority.
 </li>
 <li>
 Close interaction with business, operations, CXCG, Governance, Compliance, digital and technology teams to address client issues, technical difficulties, or service disruptions.
 </li>
 <li>
 Frequent collaboration with the product development team to provide feedback from clients to enhance offers, based on customer needs.
 </li>
 <li>
 Establish and maintain relationships with individual and business clients, understanding their needs, addressing concerns, and offering suitable banking solutions.
 </li>
 <li>
 Interaction with Eco-system partners to ensure clients have access to integrated solutions.
 </li>
 </ul>
 
 
 
 
 
 Problem Solving
 
 
 
 Provide best in class service standard to NeoBiz customers.
 
 
 &bull; Respond to customer query/escalated complaint within 24 hours.
 
 
 &bull; Achieve mystery shopping results of a minimum 90%.
 
 
 &bull; Ensure 100% of customers in the portfolio are aware that you are the RM.
 
 
 
 Decision Making Authority &amp; Responsibility
 
 
 
 These responsibilities ensure that the SVRM maintains a high level of professionalism, ensures client satisfaction, and contributes to the organization&rsquo;s goals while adhering to local and group guidelines and regulatory frameworks.
 
 
 
 
 <ul>
 <li>
 Client Needs Assessment and Recommendations
 </li>
 <li>
 The SVRM has the discretion to escalate cases based on specific onboarding requirements, ensuring compliance with internal policies and regulatory guidelines.
 </li>
 <li>
 The SVRM has the authority to resolve client issues related to services, products, or transactions within the scope of their role. This includes troubleshooting and providing solutions or alternatives.
 </li>
 <li>
 If the issue exceeds the SVRM&rsquo;s scope or authority, they are responsible for promptly escalating the matter to the appropriate internal teams or management for further resolution.
 </li>
 <li>
 The SVRM is empowered to identify and recommend additional products or services based on client profiles, current product holdings, and engagement levels. They may initiate cross-sell and up-sell opportunities to enhance the client's portfolio and increase revenue.
 </li>
 <li>
 SVRM will be responsible for ensuring that the products and services recommended are relevant, compliant with regulations, and in line with the client&rsquo;s financial objectives.
 </li>
 <li>
 The SVRM will have the authority to engage proactively with clients to foster long-term relationships, enhance satisfaction, and ensure continued engagement with the bank&rsquo;s services.
 </li>
 <li>
 The SVRM is responsible for developing customized communication strategies and follow-up schedules to maintain client relationships, ensuring client needs are consistently met.
 </li>
 <li>
 The SVRM will be responsible for ensuring that all client interactions, transactions, and recommendations adhere to the bank&rsquo;s policies, procedures, and regulatory requirements.
 </li>
 <li>
 The SVRM will have the authority to identify potential risks and escalate concerns related to the concerned Line Manager, Compliance, FP&amp;I etc.
 </li>
 <li>
 They will also have decision-making authority over the allocation of time and resources to client accounts based on priority and opportunity.
 </li>
 <li>
 The SVRM (Team Lead) will be responsible for developing high-quality Virtual Relationship Manager resources to build and sustain a high-performing team.
 </li>
 <li>
 The SVRM (Team Lead) will be responsible for ensuring that the team achieves its assigned business targets and key performance indicators (KPIs), including acquisition, revenue growth, client engagement, and retention goals, while ensuring that all activities are conducted in full compliance with the bank&rsquo;s internal policies, Group standards, regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 Strong sales knowledge &amp; market trends/investments/ Financial Market Knowledge.
 
 
 &bull; Strong Interpersonal skills and cultural sensitivity
 
 
 &bull; Relationship Management &amp; Networking skills. Extrovert/Amiable personality
 
 
 &bull; At least 5-7 years&rsquo; experience in a similar job.
 
 
 &bull; Self-Motivated and positive attitude.
 
 
 &bull; Analytical and numeric skills.
 
 
 &bull; Problem resolution skills.
 
 
 &bull; Ability to work under pressure and think on his/her feet. Dynamic, result-oriented approach to work.
 
</div>

Senior Virtual Relationship Officer (Mashreq Bank of Pakistan)

<div>
 
 Job Purpose:
 
 
 The Senior Virtual Relationship Manager (SVRM) Team Lead will manage a team of RMs, serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions. The Team Lead will be accountable for his own and the team&rsquo;s performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.
 
 
 
 
 
 
 Key Result Areas
 
 
 
 SVRMs are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM&rsquo;s
 
 <ul>
 <li>
 Lead Management &amp; Drop-off Handling (New Acquisition)
 </li>
 <li>
 Managing NSTP Scenarios
 </li>
 <li>
 Assisted client onboarding
 </li>
 <li>
 Client Servicing &amp; Complaints Handling
 </li>
 <li>
 Cross-Sell (within 3 Months on Books)
 </li>
 <li>
 Portfolio Management
 </li>
 </ul>
 
 
 
 
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 
 
 SVRM will primarily operate within phygital environment, interacting with clients and colleagues through various digital communication channels, such as email, phone, video calls, and the bank&rsquo;s digital platforms (Digital client interaction tools, Avaya, Physical meetings etc.).
 
 <ul>
 <li>
 This role demands a client-focused, fast-paced work environment with the ability to manage multiple client interactions simultaneously while maintaining a high level of professionalism and service quality.
 </li>
 <li>
 SVRMs are expected to leverage advanced banking technology, CRM tools, and data analytics to provide tailored solutions and maintain customer relationships.
 </li>
 <li>
 The SVRM operates within the Group &amp; Local regulatory framework, adhering to legal, industry, and Mashreq group policies, ensuring all recommendations, interactions, and financial advice are compliant with regulatory frameworks.
 </li>
 <li>
 SVRMs must adhere to protocols when dealing with customer complaints, product exceptions, or any issues outside their decision-making authority.
 </li>
 <li>
 Close interaction with business, operations, CXCG, Governance, Compliance, digital and technology teams to address client issues, technical difficulties, or service disruptions.
 </li>
 <li>
 Frequent collaboration with the product development team to provide feedback from clients to enhance offers, based on customer needs.
 </li>
 <li>
 Establish and maintain relationships with individual and business clients, understanding their needs, addressing concerns, and offering suitable banking solutions.
 </li>
 <li>
 Interaction with Eco-system partners to ensure clients have access to integrated solutions.
 </li>
 </ul>
 
 
 
 
 
 Problem Solving
 
 
 
 Provide best in class service standard to NeoBiz customers.
 
 
 &bull; Respond to customer query/escalated complaint within 24 hours.
 
 
 &bull; Achieve mystery shopping results of a minimum 90%.
 
 
 &bull; Ensure 100% of customers in the portfolio are aware that you are the RM.
 
 
 
 
 
 
 Decision Making Authority &amp; Responsibility
 
 
 
 These responsibilities ensure that the SVRM maintains a high level of professionalism, ensures client satisfaction, and contributes to the organization&rsquo;s goals while adhering to local and group guidelines and regulatory frameworks.
 
 
 
 
 <ul>
 <li>
 Client Needs Assessment and Recommendations
 </li>
 <li>
 The SVRM has the discretion to escalate cases based on specific onboarding requirements, ensuring compliance with internal policies and regulatory guidelines.
 </li>
 <li>
 The SVRM has the authority to resolve client issues related to services, products, or transactions within the scope of their role. This includes troubleshooting and providing solutions or alternatives.
 </li>
 <li>
 If the issue exceeds the SVRM&rsquo;s scope or authority, they are responsible for promptly escalating the matter to the appropriate internal teams or management for further resolution.
 </li>
 <li>
 The SVRM is empowered to identify and recommend additional products or services based on client profiles, current product holdings, and engagement levels. They may initiate cross-sell and up-sell opportunities to enhance the client's portfolio and increase revenue.
 </li>
 <li>
 SVRM will be responsible for ensuring that the products and services recommended are relevant, compliant with regulations, and in line with the client&rsquo;s financial objectives.
 </li>
 <li>
 The SVRM will have the authority to engage proactively with clients to foster long-term relationships, enhance satisfaction, and ensure continued engagement with the bank&rsquo;s services.
 </li>
 <li>
 The SVRM is responsible for developing customized communication strategies and follow-up schedules to maintain client relationships, ensuring client needs are consistently met.
 </li>
 <li>
 The SVRM will be responsible for ensuring that all client interactions, transactions, and recommendations adhere to the bank&rsquo;s policies, procedures, and regulatory requirements.
 </li>
 <li>
 The SVRM will have the authority to identify potential risks and escalate concerns related to the concerned Line Manager, Compliance, FP&amp;I etc.
 </li>
 <li>
 They will also have decision-making authority over the allocation of time and resources to client accounts based on priority and opportunity.
 </li>
 <li>
 The SVRM (Team Lead) will be responsible for developing high-quality Virtual Relationship Manager resources to build and sustain a high-performing team.
 </li>
 <li>
 The SVRM (Team Lead) will be responsible for ensuring that the team achieves its assigned business targets and key performance indicators (KPIs), including acquisition, revenue growth, client engagement, and retention goals, while ensuring that all activities are conducted in full compliance with the bank&rsquo;s internal policies, Group standards, regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 Strong sales knowledge &amp; market trends/investments/ Financial Market Knowledge.
 
 
 &bull; Strong Interpersonal skills and cultural sensitivity
 
 
 &bull; Relationship Management &amp; Networking skills. Extrovert/Amiable personality
 
 
 &bull; At least 5-7 years&rsquo; experience in a similar job.
 
 
 &bull; Self-Motivated and positive attitude.
 
 
 &bull; Analytical and numeric skills.
 
 
 &bull; Problem resolution skills.
 
 
 &bull; Ability to work under pressure and think on his/her feet. Dynamic, result-oriented approach to work.
 
</div>

Mobilink Bank

<div>
 
 
 Department:
 
 Regulatory Compliance
 
 
 
 Reports To:
 
 Chief Ethics &amp; Compliance Officer
 
 
 
 Job Grade: SVP
 
 
 
 
 Total Position:
 
 01
 
 
 
 Location:
 
 Head Office
 
 
 
 
 
 
 What is Head Regulatory Affairs - MMBL?
 
 
 
 We are looking for someone to lead Mobilink Bank&rsquo;s engagement with government bodies, regulators, and law enforcement agencies to safeguard the Bank&rsquo;s interests and ensure compliance. The role advises senior management on regulatory changes, oversees timely reporting, and strengthens the bank&rsquo;s reputation through effective stakeholder management. It requires strong analytical, negotiation, and communication skills along with significant experience in regulatory affairs.
 
 
 
 
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 To work with internal and external stakeholders including Government Officials, Law Enforcement Agencies (LEAs) and all functions of the Bank through effective engagement, planning for sharing information, influencing and negotiating.
 </li>
 <li>
 Present Bank&rsquo;s position on to government authorities including LEAs to safeguard Bank&rsquo;s interests
 </li>
 <li>
 Advise Bank&rsquo;s senior management on implications of any changes in regulatory environment /policies of government authorities
 </li>
 <li>
 To maintain close Coordination with LEAs and present Bank&rsquo;s view Point in collaboration with designated departments and highlight issues or concerns noted by LEAs during the course of their investigations and ensure timely follow up for resolution. Provide input to Senior Management on engagement efforts with LEAs and possible implications for Bank and ensure efforts for mitigation and safeguarding the bank&rsquo;s interests
 </li>
 <li>
 Coordination with DFS counterparts to mitigate any regulatory bottle necks
 </li>
 <li>
 Develop and maintain a positive perception of MMBL and JazzCash Brand in the relevant circles i.e. ministries, regulatory authorities, LEAs and provincial government etc.
 </li>
 <li>
 Supervise timely and accurate reporting of information to LEAs, related to Branch/Branchless Banking Transactions/Frauds or any other area of operations
 </li>
 <li>
 To prepare reports/MIS/Dashboards for review of Head Regulatory Compliance/CE&amp;CO
 </li>
 <li>
 Must have fair knowledge of Corporate Communications, Reputational risk management and ensuring image management.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Hold at least Bachelor&rsquo;s degree in Law, Computer Sciences, Commerce, Business Administration, or Economics etc.
 </li>
 <li>
 Having 8-10 years of relevant experience in senior roles with responsibility of regulatory affairs, government relations, and stakeholder management.
 </li>
 <li>
 Ability to analyze complex business and regulatory issues and provide expert opinion.
 </li>
 </ul>
 
 
 
 
 
 Essential Skills:
 
 
 <ul>
 <li>
 Proficient in MS Office
 </li>
 <li>
 Strong analytical skills
 </li>
 <li>
 Team management
 </li>
 <li>
 Negotiation skills
 </li>
 <li>
 Customer Relationship
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Sound communication and interpersonal skills
 </li>
 </ul>
 
 
 
 
 
 Desirable Skills:
 
 
 <ul>
 <li>
 Skilled in business planning, retail banking and customer service
 </li>
 <li>
 Thorough understanding of compliance and regulatory requirements for bank
 </li>
 </ul>
 
 
 
 
 
 About MMBL:
 
 
 
 Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 
 
 
 
 
 
 Why Join MMBL?
 
 
 
 This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavour.
 
</div>

Head Regulatory Affairs

<div>
 
 Job Purpose:
 
 
 The Senior Virtual Relationship Manager (SVRM) Team Lead will manage a team of RMs, serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions. The Team Lead will be accountable for his own and the team&rsquo;s performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.
 
 
 
 Key Result Areas
 
 
 
 SVRMs are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM&rsquo;s
 
 <ul>
 <li>
 Lead Management &amp; Drop-off Handling (New Acquisition)
 </li>
 <li>
 Managing NSTP Scenarios
 </li>
 <li>
 Assisted client onboarding
 </li>
 <li>
 Client Servicing &amp; Complaints Handling
 </li>
 <li>
 Cross-Sell (within 3 Months on Books)
 </li>
 <li>
 Portfolio Management
 </li>
 </ul>
 
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 
 
 SVRM will primarily operate within phygital environment, interacting with clients and colleagues through various digital communication channels, such as email, phone, video calls, and the bank&rsquo;s digital platforms (Digital client interaction tools, Avaya, Physical meetings etc.).
 
 <ul>
 <li>
 This role demands a client-focused, fast-paced work environment with the ability to manage multiple client interactions simultaneously while maintaining a high level of professionalism and service quality.
 </li>
 <li>
 SVRMs are expected to leverage advanced banking technology, CRM tools, and data analytics to provide tailored solutions and maintain customer relationships.
 </li>
 <li>
 The SVRM operates within the Group &amp; Local regulatory framework, adhering to legal, industry, and Mashreq group policies, ensuring all recommendations, interactions, and financial advice are compliant with regulatory frameworks.
 </li>
 <li>
 SVRMs must adhere to protocols when dealing with customer complaints, product exceptions, or any issues outside their decision-making authority.
 </li>
 <li>
 Close interaction with business, operations, CXCG, Governance, Compliance, digital and technology teams to address client issues, technical difficulties, or service disruptions.
 </li>
 <li>
 Frequent collaboration with the product development team to provide feedback from clients to enhance offers, based on customer needs.
 </li>
 <li>
 Establish and maintain relationships with individual and business clients, understanding their needs, addressing concerns, and offering suitable banking solutions.
 </li>
 <li>
 Interaction with Eco-system partners to ensure clients have access to integrated solutions.
 </li>
 </ul>
 
 
 
 
 
 Problem Solving
 
 
 
 Provide best in class service standard to NeoBiz customers.
 
 
 &bull; Respond to customer query/escalated complaint within 24 hours.
 
 
 &bull; Achieve mystery shopping results of a minimum 90%.
 
 
 &bull; Ensure 100% of customers in the portfolio are aware that you are the RM.
 
 
 
 Decision Making Authority &amp; Responsibility
 
 
 
 These responsibilities ensure that the SVRM maintains a high level of professionalism, ensures client satisfaction, and contributes to the organization&rsquo;s goals while adhering to local and group guidelines and regulatory frameworks.
 
 
 
 <ul>
 <li>
 Client Needs Assessment and Recommendations
 </li>
 <li>
 The SVRM has the discretion to escalate cases based on specific onboarding requirements, ensuring compliance with internal policies and regulatory guidelines.
 </li>
 <li>
 The SVRM has the authority to resolve client issues related to services, products, or transactions within the scope of their role. This includes troubleshooting and providing solutions or alternatives.
 </li>
 <li>
 If the issue exceeds the SVRM&rsquo;s scope or authority, they are responsible for promptly escalating the matter to the appropriate internal teams or management for further resolution.
 </li>
 <li>
 The SVRM is empowered to identify and recommend additional products or services based on client profiles, current product holdings, and engagement levels. They may initiate cross-sell and up-sell opportunities to enhance the client's portfolio and increase revenue.
 </li>
 <li>
 SVRM will be responsible for ensuring that the products and services recommended are relevant, compliant with regulations, and in line with the client&rsquo;s financial objectives.
 </li>
 <li>
 The SVRM will have the authority to engage proactively with clients to foster long-term relationships, enhance satisfaction, and ensure continued engagement with the bank&rsquo;s services.
 </li>
 <li>
 The SVRM is responsible for developing customized communication strategies and follow-up schedules to maintain client relationships, ensuring client needs are consistently met.
 </li>
 <li>
 The SVRM will be responsible for ensuring that all client interactions, transactions, and recommendations adhere to the bank&rsquo;s policies, procedures, and regulatory requirements.
 </li>
 <li>
 The SVRM will have the authority to identify potential risks and escalate concerns related to the concerned Line Manager, Compliance, FP&amp;I etc.
 </li>
 <li>
 They will also have decision-making authority over the allocation of time and resources to client accounts based on priority and opportunity.
 </li>
 <li>
 The SVRM (Team Lead) will be responsible for developing high-quality Virtual Relationship Manager resources to build and sustain a high-performing team.
 </li>
 <li>
 The SVRM (Team Lead) will be responsible for ensuring that the team achieves its assigned business targets and key performance indicators (KPIs), including acquisition, revenue growth, client engagement, and retention goals, while ensuring that all activities are conducted in full compliance with the bank&rsquo;s internal policies, Group standards, regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 Strong sales knowledge &amp; market trends/investments/ Financial Market Knowledge.
 
 
 &bull; Strong Interpersonal skills and cultural sensitivity
 
 
 &bull; Relationship Management &amp; Networking skills. Extrovert/Amiable personality
 
 
 &bull; At least 5-7 years&rsquo; experience in a similar job.
 
 
 &bull; Self-Motivated and positive attitude.
 
 
 &bull; Analytical and numeric skills.
 
 
 &bull; Problem resolution skills.
 
 
 &bull; Ability to work under pressure and think on his/her feet. Dynamic, result-oriented approach to work.
 
 
 
</div>

Senior Virtual Relationship Manager (Mashreq Bank Of Pakistan)

Agahe Pakistan

Agahe Pakistan is a Non-Bank Microfinance Company engaged in the business of microfinance, having its registered office in Lahore.The mission:&ldquo;To provide social services to the marginalized communities in Pakistan, especially women &amp; youth, through the provision of microfinance facilities, trainings, linkages, development &amp; networking for all types of lawful economic activities.&rdquo; Agahe Pakistan is seeking a competent resources for the position of Admin &amp; Accounts Officer for Central Punjab Areas.Required Qualification: B. COMRequired Experience: Freshers are encouraged to apply.Benefits and Privileges: Provident Fund , Gratuity , EOBI , Leaves Encashment , Bonuses , Employee Rewards , Health Insurance , Life Insurance &amp; Other Allowances.Job Type: Full-timePay: From Rs45,000.00 per monthWork Location: In person

Admin & Accounts Officer (Microfinance)

Explore 7579+ Senior virtual relationship officer mashreq bank of pakistan in Pakistan this January. Find roles across top companies and apply now to boost your career.

7579 senior virtual relationship officer mashreq bank of pakistan jobs IN Pakistan

Senior Virtual Relationship Officer (Mashreq Bank of Pakistan)

Senior Virtual Relationship Officer (Mashreq Bank of Pakistan)

Senior Virtual Relationship Officer (Mashreq Bank of Pakistan)

Senior Virtual Relationship Officer (Mashreq Bank of Pakistan)

Head Regulatory Affairs

Senior Virtual Relationship Manager (Mashreq Bank Of Pakistan)

Admin & Accounts Officer (Microfinance)