call center manager

service desk administrator

Capgemini

<div>
 Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you&rsquo;d like, where you&rsquo;ll be supported and inspired by a collaborative community of colleagues around the world, and where you&rsquo;ll be able to reimagine what&rsquo;s possible. Join us and help the world&rsquo;s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
 
 
 
 Your Profile
 
 
 
 <ul>
 <li>
 Oversee daily service desk operations, managing L1 and L1.5 support agents, Incident &amp; Knowledge Managers, and other analysts to ensure smooth service delivery.
 </li>
 <li>
 Monitor team performance and KPIs, including ticket queues, response times, and user satisfaction, to identify and implement improvements.
 </li>
 <li>
 Drive service improvement initiatives, updating policies and procedures to meet or exceed SLAs and contractual obligations.
 </li>
 <li>
 Manage issue resolution and escalations, ensuring timely and effective handling of technical support requests.
 </li>
 <li>
 Handle resource and budget management, optimizing tools and staffing for cost-effective operations.
 </li>
 <li>
 Communicate with stakeholders, providing regular updates on service performance and aligning IT support with business objectives.
 </li>
 <li>
 Ensure compliance and risk management, adhering to industry standards and mitigating operational risks.
 </li>
 <li>
 Lead and mentor the team, fostering a culture of accountability, efficiency, and continuous improvement.
 
 
 </li>
 </ul>
 
 Your Role
 
 
 
 <ul>
 <li>
 As a Service Desk Operations Manager, you are responsible for overseeing the day-to-day operations of the service desk, ensuring efficient handling of support requests and adherence to SLAs. Your role involves:
 </li>
 <li>
 Team &amp; Operational Management: Leading L1 and L1.5 support agents, Incident &amp; Knowledge Managers, and other analysts to deliver smooth and effective service.
 </li>
 <li>
 Performance Monitoring: Tracking KPIs, ticket queues, response times, and user satisfaction to identify improvement areas.
 </li>
 <li>
 Service Improvement: Implementing strategies, policies, and procedures to enhance service delivery and meet contractual obligations.
 </li>
 <li>
 Issue Resolution &amp; Escalation: Ensuring timely resolution of technical issues and managing escalations effectively.
 </li>
 <li>
 Resource &amp; Budget Management: Managing resources, tools, and budgets to maintain cost-effective operations.
 </li>
 <li>
 Stakeholder Communication: Providing updates on service performance and aligning IT support with business objectives.
 </li>
 <li>
 Compliance &amp; Risk Management: Ensuring adherence to industry standards and mitigating risks associated with IT support services.
 
 
 </li>
 </ul>
 
 What Will You Love Working At Capgemini
 
 
 
 <ul>
 <li>
 Rated highly for work-life balance, especially depending on the team and project.
 </li>
 <li>
 Capgemini promotes a culture built on team spirit, honesty, boldness, trust, modesty, freedom, and funAccess to world-class training platforms, certifications, and mentorship to grow your skills.
 </li>
 <li>
 egular team-building activities, cultural events, and recognition programs that keep the workplace lively.
 
 
 </li>
 </ul>
 Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of &euro;22.1 billion.
 
 
 Make it real | www.capgemini.com
</div>

Service Desk Administrator

HCLTech

<div>
 
 
 We are looking for a friendly, well‑organized, and customer‑focused Front Desk Executive to manage daily reception and administrative tasks. The ideal candidate will be the first point of contact for visitors and will ensure smooth office operations.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Greet visitors, clients, and employees with a warm and professional attitude.
 </li>
 <li>
 Manage the front desk area, maintain cleanliness, and ensure reception is presentable at all times.
 </li>
 <li>
 Handle incoming phone calls, emails, and inquiries; route them to the appropriate departments.
 </li>
 <li>
 Maintain visitor logs, ID cards, and security protocols.
 </li>
 <li>
 Coordinate meeting room bookings and assist with office events or meetings.
 </li>
 <li>
 Receive, sort, and distribute daily mail, couriers, and packages.
 </li>
 <li>
 Assist in basic administrative and clerical tasks such as filing, data entry, and document management.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Graduate in any discipline (preferred).
 </li>
 <li>
 Proficiency in MS Office (Word, Excel, Outlook).
 </li>
 <li>
 Excellent communication skills&mdash;both written and verbal.
 </li>
 <li>
 Pleasant personality with strong customer‑service orientation.
 </li>
 <li>
 Ability to multitask, stay organized, and handle stressful situations calmly.
 </li>
 <li>
 Prior experience in a front desk or administrative role is an advantage.
 </li>
 </ul>
</div>

Front Office Executive (Third-Party Payroll)

<div>
 <ul>
 <li>
 Conducts retirement and benefits-related calculations and analysis including repurchase of service, withdrawal of contributions, and deferred retirement.
 </li>
 <li>
 Researches and recommends appropriate benefits plans and services based on data analysis.
 </li>
 <li>
 Conducts group benefits presentations for and/or individual interviews with employees regarding retirement and pension options.
 </li>
 <li>
 Acquires and distributes relevant information and documentation to plan participants and beneficiaries.
 </li>
 <li>
 Develops and maintains records of participants and beneficiaries including active, deferred, retired, and separated members.
 </li>
 <li>
 Serves as a liaison between beneficiaries and participants and the plan administrator, handling or facilitating requests for contribution adjustments, refunds, and other administrative changes.
 </li>
 <li>
 Coordinates with actuaries, plan administrators, accountants, and other professionals to provide verified and compiled data for administration of benefits.
 </li>
 <li>
 Assists with open enrollment for retiree insurance benefits.
 </li>
 <li>
 Ensures retirement plans are administered in accordance with company, state, and federal guidelines and regulations.
 </li>
 <li>
 Maintains knowledge of legal and regulatory changes, trends, and other developments affecting retirement benefits.
 </li>
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 Performs other duties as assigned.
 </li>
 </ul>
</div>

Executives-Back Office-Customer Service

Coforge

<div>
 
 
 Job Title
 
 : Contracts Manager
 
 
 
 Key Skills
 
 : Contracts/Vendor Management, Strong Negotiation, Risk &amp; Compliance and Stakeholder Management
 
 
 
 Experience:
 
 12 Years+
 
 
 
 Location
 
 : Greater Noida
 
 
 
 Mode:
 
 WFO
 
 
 
 
 
 We at Coforge are seeking a Contracts Manager to lead vendor management for airport operations across ground handling, terminal services, security, facility management, and technology. Also, will be responsible for RFPs, negotiate MSAs/SLAs, govern vendor performance, ensure DGCA/BCAS/ICAO/IATA compliance, and partner with operations for service excellence. The ideal candidate should have hands-on experience in airport operations and is adept at structuring contracts that balance service reliability, safety, regulatory compliance, and commercial value.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Contract drafting and negotiation (commercial &amp; legal terms)
 </li>
 <li>
 Vendor governance, SLA management, and performance improvement
 </li>
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 Airport operations (OTP, turnaround, safety, service delivery)
 </li>
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 Risk management, compliance, audit readiness
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 Cost optimization and total cost of ownership analysis
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 Stakeholder management and cross-functional collaboration
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 Analytical thinking; strong communication and documentation
 </li>
 </ul>
 
 
 
 
 Looking forward to receiving your profile, for more details, please reach out to
 
 radhika.singhal@coforge.com
 
 
</div>

Contract Manager

Aggreko

<div>We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we&rsquo;re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.
An excellent opportunity has become available for a proactive and motivated Service Technician &ndash; Temperature Control/ Refrigeration to join our team. This role will be responsible for field/On-Site and depot service requirements, for all our fleet within the assigned region. 
Why Aggreko? Here are some of the perks and rewards.<ul><li>
Full-time position to be based in Greater Noida, India</li><li>
Competitive compensation and industry-leading benefits</li><li>
Continuous learning and career development opportunities</li><li>
A safety-first culture where your team&rsquo;s wellbeing is paramount</li><li>
Paid time off work for volunteering in the community</li><li>
Opportunities to travel internationally representing Service Operations</li></ul>
What you&rsquo;ll do:
<ul><li>Carry out the total maintenance needs of all temporary cooling hire fleet assets to ensure we receive the best possible returns on expenditure mainly Chillers, A/C, AHU, CT, Fluid Pump etc.</li><li>
Maintain the levels of all required materials and ensure the appropriate tools are in place and maintained ready for use.</li><li>
Having hands on experience in Leak testing, brazing and troubleshooting of Chillers.</li><li>
Knowledge of Carel, Trane and York Millennium controllers.</li><li>
Contribute to optimum team performance and capability by providing quality workmanship to maintain and enhance the reliability of equipment.</li><li>
Conduct weekly / monthly scheduled service plan to maintain optimum fleet performance within North India Region.</li><li>
Timely and effectively carried out; internal maintenance and repairs, customer site commissioning / decommissioning.</li><li>
Carry out effective troubleshooting to minimize downtime and unnecessary repair costs.</li><li>
Accurately complete Service Order paperwork to ensure accuracy of stock take and asset verification.</li><li>
Monitoring and analysis performance of temperature control equipment and online guidance to site engineers / operators for necessary corrective action for any deviation in performance of TC equipment.</li><li>
Training to operators/ technicians and ensure log sheets are recorded diligently</li><li>
Ensure immediate response and minimal disruption to client&rsquo;s requirements.</li><li>
Comply with all of Aggreko's Health, Safety, Environmental policies and procedures.</li><li>
Reporting on competitor activity visible on customer&rsquo;s site(s).</li></ul>
You&rsquo;ll have the following skills and experience:<ul><li>
Trade qualification as a refrigeration mechanical Engineering/Diploma, supported by current documentation including a Current Driver's License, Refrigeration &amp; Air Conditioning Mechanical /Electrical Degree/Diploma, restricted Electrical License (more preferred).</li><li>
Minimum 3 to 5 Years of Experience in a similar industry.</li><li>
You must also be willing to work on call as needed and be flexible at travelling.</li><li>
Good command on English and Hindi language, spoken and written.</li><li>
Possession of light vehicle driving license is essential.</li><li>
Ability to work in a team environment and self-driven.</li><li>
Previous Experience with Trane, SystemAir and Christopia chillers will be an added advantage.</li></ul>
Find out more and apply now.
Bring your energy. Grow your career.
#LI-MC1
Equal employment opportunity
We welcome people from different backgrounds and cultures, and respect people&rsquo;s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that&rsquo;s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div>

Service Technician - Temperature Control

<div>We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we&rsquo;re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.
We&rsquo;re looking for Service Technician &ndash; Electrical, who will be responsible for Operation and Maintenance of Aggreko&rsquo;s Modular fleets such as Diesel Generators, Gas Generators, Load Banks, Chillers, AC, and cooling Towers. To optimize performance of fleets with preventive and condition-based maintenance. 
Why Aggreko?
<ul><li>Full-time position to be based in Greater Noida Depot, India
</li><li>Competitive compensation and industry-leading benefits
</li><li>Continuous learning and career development opportunities
</li><li>A safety-first culture where your team&rsquo;s wellbeing is paramount
</li></ul>What you&rsquo;ll do:
<ul><li>Installation, commissioning of modular portable fleets of generators, chillers, Load banks and Cooling towers.
</li><li>To carry out Preventive maintenance of company owned fleets as per maintenance schedule
</li><li>To attend on-site service / breakdown calls.
</li><li>To monitor / track site performance in line with commitment to client, analyze performance parameters of on-site equipment&rsquo;s and take immediate corrective action with online support to site operator or in person if required.
</li><li>Comply with Aggreko servicing schedules and procedures.
</li><li>Ensure all customer operated sites having qualified operators to operate and maintain logbooks as per Aggreko standards.
</li><li>Maintain breakdown analysis reports and make awareness of the problem to other engineers.
</li><li>Ensure all equipment is prepared for hire in compliance with Aggreko &lsquo;Green Card&rsquo; procedure.
</li><li>Ensure all work performed reports are approved by clients (on site) and are legibly produced.
</li><li>Ensure immediate response and minimal disruption to client&rsquo;s requirements.
</li><li>Ensure good housekeeping of work area and service vehicle.
</li><li>Effective troubleshooting to minimize downtime and unnecessary repair costs.
</li><li>Customer satisfaction externally &amp; internally.
</li><li>Compliance with QHSE &amp; ISO 9000 Policy and Procedures.
</li><li>Compliance with 24-hour call &ndash; out policy.
</li><li>Reporting all utilized stock items from depot stores.
</li><li>Ensure all installations are carried out to Aggreko service manual standards.
</li><li>Ensure quality of workmanship to maintain and enhance performance of equipment.
</li><li>Reporting on competitor activity visible on customer&rsquo;s site(s).
</li><li>Maintain and enhance relationships and communicate on site with clients.
</li><li>Report any fuel spills, incidents or issues within the policy of QHSE.
</li></ul>You&rsquo;ll have the following skills and experience:
<ul><li>Minimum qualification; Diploma or Graduate in Electrical engineering. Candidates with Electrical supervisor license by government authority will be mandatory.
</li><li>Minimum 3 to 5 Years of Experience in Diesel Engine OEM, Rental power company or Utility maintenance comprising DG set, chillers etc.
</li><li>Hands on experience operation and maintenance of LHP - HHP Diesel engines.
</li><li>Previous Experience with Cummins/Iveco/Scania/Caterpillar Diesel Generator engines on LHP/HHP generators.
</li><li>Experience of operation and maintenance of diesel / gas generators and its axillaries.
</li><li>Well versed to operate DEIF/Deepsea/carrel controllers.
</li><li>Worked Stamford/Leroy Sommer alternator for troubleshooting and minor repairs.
</li><li>To operate and Troubleshoot fault on switch gears / breakers (SIEMENS/Schneider)
</li><li>Basic knowledge on Synchronizing of generators,
</li><li>Hands on experience O&amp;M and minor /major repairs of LV &amp; HV transformers and switchgear panels.
</li><li>Operation and Maintenance, temperature control / HVAC equipment.
</li><li>Basic knowledge of operation and maintenance of AC &amp; DC Load Bank.
</li><li>Experience working on HVAC fleets (Chillers/Cooling Towers/PHE/AHU) would be added advantage
</li><li>Effective troubleshooting capability and ability to read electrical drawings
</li><li>Good command of English language, spoken and written
</li><li>Good Communication skills must be able to complete reports legibly.
</li><li>Possession of light vehicle transport driving license essential for service vehicle driving.
</li></ul>Find out more and apply now.
Bring your energy. Grow your career.
#LI-MC1
Equal employment opportunity
We welcome people from different backgrounds and cultures, and respect people&rsquo;s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that&rsquo;s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div>

Service Technician - Electrical

Microsoft

<div>
 
 Overview
 
 
 
 Microsoft&rsquo;s mission is to &lsquo;empower every person and every organization on the planet to achieve more&rsquo;. At studio+91 at the India Development Center (MSIDC), we work together across a multitude of disciplines: design, research and design engineering, to empower people all over the planet. Our diverse teams are constantly iterating, solving problems and collaborating with product managers, engineers to craft meaningful and relevant product experiences. Studio+91 is &lsquo;microcosm of Microsoft&rsquo; with teams working across Microsoft 365, Office, Word, Excel, PowerPoint, Notebooks, OneDrive, Outlook and Teams, etc. forming and contributing diverse perspectives to the product experiences. We are seeking an exceptional Senior Product Designer with a proven track record for creating usable, seamless, elegant and impactful design solutions, deeply rooted in customer needs. The person in this role will contribute hands-on. This is an exceptional opportunity to reach hundreds of millions of people with your innovative and creative work. Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Forge strong partnerships and allyship through collaboration with all wings of the product team such as design, product management, and engineering &ndash; collaborating to plan the forward looking vision and sweating the details on the road to shipping with a high experience bar. - Build and pitch concepts through prototypes and presentations to communicate product vision and get stakeholder feedback and funding. - Create well-crafted experiences and translate them into high quality design spec that helps engineering convert vision into reality and ship a consumer grade experience. - Champion consumer grade experiences, take pride in craftsmanship and be an example across the design and product team. - Maintain and improve Microsoft 365 mobile design system that enables different design teams to work together more efficiently. - Partner closely with multiple design teams across geos to make sure functionality and workflows across the app are seamless. - Mentor junior designers in the team and help them develop their skills to keep pushing the bar higher for consumer grade experiences.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Required Qualifications: - Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 4+ years experience working in product or service design - OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 5+ years experience working in product or service design - OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems). - A strong portfolio showcasing your proficiency in translating research insights into great product experiences, reflecting the synthesis of good visual and interaction design principles. It serves to demonstrate your experience and as an example of your ability to create a compelling design presentation - indicative of problem solving, creative thinking and the delivery of solid end to end scenarios. - 4+ years of experience shipping digital products in a product/software environment. Preferred Qualifications: - Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 6+ years experience working in product or service design - OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 8+ years experience working in product or service design - OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems). - 4+ years experience shipping products, services, or games and/or delivering to customers as a result of an end-to-end design process. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
 
 
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Senior Product Designer

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