project manager

contracts manager

hr manager

maintenance supervisor

purchase manager

service manager

Xebia

<div>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  The Service Manager is responsible for the development, implementation, sustainment, and continuous improvement of IT Service Management (ITSM) processes, as well as establishing, measuring, and reporting on Key Performance Indicators (KPIs) related to services, processes, operations, and delivery.
 </p>
 <p>
  This is a customer-facing role representing the services provided by Service Management &amp; IT Operations. The Service Manager builds strong relationships and manages expectations to become the trusted IT partner for the business working with key stakeholders across the business and Digital Technology and Innovation to manage and report on services, optimise capacity, maximise throughput within budget constraints, and drive customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Accountabilities
 </p>
 <ul>
  <li>
   Responsible for the development, implementation, sustainment, and continuous improvement of ITSM processes; establishes, measures, and reports on KPIs related to services, processes, operations, and delivery.
  </li>
  <li>
   Maintains and manages standards for service management and associated processes across IT Operations, Workplace Services, Change Management, and Applications Management &amp; Support.
  </li>
  <li>
   Maintains and improves service quality, ensuring IT services meet or exceed service level requirements through continuous review of service performance.
  </li>
  <li>
   Manages service level agreements (SLAs), KPIs, and Operational Level Agreements (OLAs) with customers and external service providers. Regularly reviews OLAs (internal) and underpinning agreements (UPCs) (external) to ensure alignment with SLA targets. Produces new SLAs and extensions to existing SLAs, negotiating changes and improvements as required.
  </li>
  <li>
   Maintains a catalogue of all available services (Service Catalogue). Liaises with stakeholders to establish the structure of SLAs and ensures operational methods, procedures, and policies are documented, maintained, and reviewed regularly.
  </li>
  <li>
   Works with stakeholder and service-user representatives to determine service level requirements, negotiating and agreeing to levels covering quantity (e.g. hours, throughput, consumables) and quality (e.g. availability, reliability, performance, growth capacity, support, contingency, and security).
  </li>
  <li>
   Manages external service providers and ensures consumption is validated and aligned to contracted approved consumption. Identifies opportunities to reduce cost of ownership by acting upon contractual levers (e.g. Minimum Guaranteed Baselines). Manages the Service Management annual Capex and Opex budget, contributing to Business Planning processes.
  </li>
  <li>
   Reviews tactical and longer-term metrics for service performance outside defined thresholds, executing the problem management process to resolve. Leads problem management in the diagnosis and resolution of service problems, ensuring that agreed service levels are maintained.
  </li>
  <li>
   Manages day-to-day Service Request Fulfilment and Service Release &amp; Transition Management processes.
  </li>
  <li>
   Supports the Project Manager in Service Transition, ensuring required service acceptance criteria is met and approved ahead of go-live. Contributes to required artefacts (e.g. Service Design Package) and agreement of post go-live aspects (e.g. Open Risks &amp; Issues, OPEX, Defect backlog).
  </li>
  <li>
   Implements and improves ITSM processes and tools for internal use and with service providers. Ensures IT policies, procedures, and industry standards are implemented within the Service Management and IT Operations landscape.
  </li>
  <li>
   Monitors levels of service performance; ensures detailed metrics and records are kept and analysed; provides accurate and timely reports to stakeholders and providers; initiates appropriate action to resolve issues.
  </li>
  <li>
   Works with stakeholders to define future demand requirements for adequate planning and budgeting. Monitors capacity levels of consumed services to ensure no service interruptions.
  </li>
  <li>
   Manages service-user expectations and perceptions to optimise user satisfaction. Works with service-users to establish qualitative assessments of service provision and proposes improvements based on metrics and satisfaction surveys.
  </li>
  <li>
   Builds long-term strategic relationships with key stakeholders across the aviation group and supply chain.
  </li>
  <li>
   In the event of high-priority incidents, acts as a conduit between business stakeholders and IT teams, providing accurate and timely updates on Business Impact and Business Continuity processes while relaying technical updates on issue resolution.
  </li>
  <li>
   Ensures annual maintenance windows are agreed with business stakeholders for operating systems security patching, with any exemptions continually reviewed for validity.
  </li>
  <li>
   Maintains an up-to-date Risk and Issues register; regularly reviews with both business and IT stakeholders; escalates risks and issues that pose an operational, financial, or safety risk that cannot be effectively treated.
  </li>
  <li>
   Ensures audit findings have a defined corrective action plan with clear accountable owners. Maintains an up-to-date position on open audit items and drives suppliers and internal delivery teams to closure without date slippage.
  </li>
  <li>
   Identifies a backup Service Delivery Manager for cover during annual leave and sickness, ensuring service continuity through consistent application of processes and tools.
  </li>
  <li>
   Performs regular updates on the complete service scope with the Senior Service Manager. Ensures all meetings have a defined agenda with actions recorded and distributed within one business day.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   7&ndash;10 years of service management and service delivery management experience.
  </li>
  <li>
   Bachelor&rsquo;s degree in computer science, Information Systems, or equivalent is a strong advantage.
  </li>
  <li>
   Strong knowledge of ITSM tools, reporting, and ITIL processes; ITIL Foundation and further ITIL professional qualifications required.
  </li>
  <li>
   Further accreditations in ITIL or equivalent are advantageous.
  </li>
  <li>
   SAFe, Agilist with exposure to leading and participating in Agile ceremonies.
  </li>
  <li>
   Knowledge of processes and technologies related to service management and awareness of latest trends in service management frameworks, tools, platforms, and services.
  </li>
  <li>
   Cloud Data Centre Fundamentals and Application Technologies Fundamentals.
  </li>
  <li>
   Security fundamentals relating to IT Service Management (e.g. patching, vulnerabilities, audits).
  </li>
  <li>
   Sound understanding of networks, infrastructure, and application technologies and their applicability to services provided.
  </li>
  <li>
   Extended knowledge and practical application of Microsoft Applications and Technologies; extended use of MS toolsets.
  </li>
  <li>
   Strong written and oral communication skills, including the ability to interact directly with business representatives without an IT background and explain complex technical solutions and problems in an accessible manner.
  </li>
  <li>
   Passion for delivering technology services that drive significant customer satisfaction.
  </li>
 </ul>
 <p>
 </p>
</div>


Service Manager

EthosEnergy

<div><div><div>Reference
</div><div>EPR009087
</div><div>Posting Reference
</div><div></div><div>Location
</div><div>Abu Dhabi, UAE
</div><div>Type
</div><div>Full Time
</div><div>Job Category</div>
<div>Operations
</div></div><div>Apply for this Job
</div><div><div><p>The Rotating Equipment Service Manager is a critical technical leadership role within the Rotating Equipment Solutions team at EthosEnergy Abu Dhabi LLC. This position manages all Workshop and Field Service activities for the Centrifugal Compressor and Steam Turbine Team, providing technical support to operations and direct oversight of the Field Service Engineers. The role is responsible for delivering service packs, ensuring technical excellence, and supporting both onshore and offshore projects across the GCC and beyond.
</p></div></div><div><div><div><h4 class="jobSectionHeader"><b>Job Responsibilities</b></h4><ul><li>
Lead and manage the Workshop and Field Service teams for centrifugal compressors and steam turbines.</li><li>
Provide technical support and guidance to Field Service Engineers, Production Engineers, and Applications Engineers.</li><li>
Oversee the preparation and delivery of service packs for field operations.</li><li>
Collaborate closely with the Machine Shop Production Manager to ensure seamless workflow and quality standards.</li><li>
Support the Production Engineer and Applications Engineer within the rotating equipment team.</li><li>
Conduct regular site visits (onshore and offshore) across the GCC and internationally as required.</li><li>
Act as technical lead or project manager on-site when necessary, including covering for team members.</li><li>
Work cross-functionally with commercial and project management teams to ensure successful project delivery and customer satisfaction.</li><li>
Maintain a strong focus on safety, quality, and continuous improvement in all workshop and field activities.</li></ul><h4 class="jobSectionHeader"><b><br>
Required Skills / Knowledge</b></h4><ul><li>
Deep technical expertise in rotating equipment, especially centrifugal compressors and steam turbines.</li><li>
Proven leadership and team management skills, with experience overseeing technical teams.</li><li>
Strong problem-solving and troubleshooting abilities in workshop and field environments.</li><li>
Excellent communication and interpersonal skills for effective collaboration across teams and with clients.</li><li>
Ability to manage multiple projects and priorities in a fast-paced environment.</li><li>
Willingness and ability to travel extensively and work on-site as needed.</li></ul><h4 class="jobSectionHeader"><b><br>
Experience</b></h4><ul><li>
Significant experience (minimum 8-10 years) in rotating equipment service, maintenance, or engineering roles.</li><li>
Demonstrated success in managing workshop and field service teams.</li><li>
Experience working with major clients in the GCC region is highly desirable.</li><li>
Track record of delivering technical solutions and managing complex service projects.</li></ul><h4 class="jobSectionHeader"><b><br>
Education Requirements</b></h4><ul><li>
Certifications in rotating equipment maintenance or project management are a plus.</li><li>
Full and clean driving license (UAE or convertible to UAE license).</li></ul><h4 class="jobSectionHeader"><b><br>
Physical Requirements</b></h4><ul><li>
Able to travel extensively and work in workshop, field, and offshore environments.</li></ul><br>
</div></div></div><p></p><div><div><p>EthosEnergy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.</p></div></div></div>

Rotating Equipment Service Manager

V.Group

<div>
 <strong>
  Location Country
 </strong>
 United Arab Emirates
 <br/>
 <br/>
 <strong>
  Work Location
 </strong>
 Abu Dhabi
 <br/>
 <br/>
 <strong>
  Who are V?
 </strong>
 As a global leader in ship management and marine services, we add value to a vessel&rsquo;s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.
 <br/>
 <br/>
 <strong>
  Overall Purpose of The Job
  <br/>
  <br/>
 </strong>
 The owner of the Service Delivery offering to V.Ships Customers, having full authority and accountability of decisions that ensure the Customer is provided with a full functioning ship and crew, thereby enabling top quality operational performance. To lead, motivate and coach the Fleet Cell team and the vessel crew thus ensuring Customer satisfaction. The Fleet Manager is one of the most important functions in our business and is accountable for, and has the authority to, take decisions that ensure his/her ships are operated to the highest standards, in compliance with legal and regulatory requirements and in accordance
 <br/>
 <br/>
 with V.Ships VMS so ensuring flawless service delivery to customers.
 <br/>
 <br/>
 <strong>
  Key Responsibilities And Tasks
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Safety is our first priority and the Fleet Manager has the authority and the accountability for taking necessary decisions that ensure constant safe operation and that everybody comes home safe. The Fleet Manager is the authority ensuring safe operation and protecting the environment.
  </li>
  <li>
   Our Customers are our second priority after safety. The Fleet Manager is responsible for, and has the authority to, deliver full ship management service to the Customer. The Fleet Manager position is the link between the Customer and his/her ship and the responsible person for ensuring that the Customer fully benefits from the operational performance of his/her ship.
  </li>
  <li>
   Own the product delivered to V.Ships Customers, having the authority and accountability to take the necessary decisions to ensure Flawless Service Delivery. The owner of the relationship with his/her Customers and being the link between the Customer and his/her ship.
  </li>
  <li>
   Lead the Fleet Cell team and the leadership on board the ships to deliver Flawless Services to Customers by always ensuring that the team has the support and the skills necessary to keep the Customer&rsquo;s needs in focus while ensuring the highest standard of safety on board.
  </li>
  <li>
   Train, encourage, mentor and develop the fleet cell team and the leadership on board. Ensure that the necessary training and feedback is provided to grow his/her team ashore and on board.
  </li>
  <li>
   Always have the best interest for the Customer as the highest priority, being the face to the Customer ensuring that strong relationships are built by engaging with the Customers on a frequent basis and ensuring that the team does the same. Pro-actively identify and share continuous improvement opportunities in cooperation with the Customer and the team on board and ashore.
  </li>
  <li>
   By using all appropriate tools (Shipsure, CTD, CSP etc) and periodic meetings, monitor &amp; ensure the Fleet Cell is working efficiently with no complaints from the Clients. Directly responsible for the Safety culture, morale and performance of the team on board and ashore.
  </li>
  <li>
   Ensure that any issues that affect, or may affect, the safety, environmental or operational performance of assigned vessels are reported in time and take the necessary decisions to protect the Customers interest.
  </li>
  <li>
   Manage Dry Dock, Vacation and other absence planning so that the Fleet Cell can operate efficiently and uninterrupted. Raise concerns if necessary to demand support from the whole organisation in the best interest of the Customer.
  </li>
  <li>
   Take responsibility to ensure all third party inspections (SIRE, CDI, PSC etc.) are passed with a minimum number of observations. Take the necessary precautions and/or arrange for the necessary support to ensure that all vessels stay operational and attractive. Never compromise safety and the environment. To ensure that each voyage is affected safely, efficiently and with the minimum impact on the environment.
  </li>
  <li>
   Ensure that the Fleet Cell and Vessels (along with Superintendents) are adequately and competently staffed with requisite experience. Ensure timely and appropriate support is provided to the Cell from other Internal Services. Immediately raise concern if there is a lack of support.
  </li>
  <li>
   Responsible for approving the Fleet Cell&rsquo;s annual Vessel Operating Budgets prior to submission to the client in accordance with their budget timetable. Ensure that the Customers are kept clearly updated on all operational and financial parameters and ensure that a 12 month rolling OPEX estimate is provided for each vessel each month. Work with the team on board and ashore to ensure that the Customer is fully up to date at all times.
  </li>
  <li>
   Take every opportunity, when liaising with customers, to promote V.Group services and proactively pitch for relevant business opportunities.
  </li>
  <li>
   To be an advocate of ShipSure and ensure it is properly utilised within the fleet cell. Support and assist colleagues where required and provide constructive feedback to aid continuous improvement of the system.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What can I expect in return?
 </strong>
 V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.
 <br/>
 <br/>
 <strong>
  Essential
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Recognised Maritime qualification and/or relevant experience at sea.
  </li>
  <li>
   With five (5) years&rsquo; experience in a marine related company, preferably as Technical Superintendent or Vessel Manager
  </li>
  <li>
   Good communication (oral and written) skills
  </li>
  <li>
   Good interpersonal skills with the ability to engage, interact and lead people at all levels.
  </li>
  <li>
   Good planning and organisational skills,
  </li>
  <li>
   Ability to produce creative and effective solutions to problems,
  </li>
  <li>
   Committed to delivering a quality service, controlling costs/budgets and providing value for money
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desirable
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coaching and mentoring skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Applications Close Date
 </strong>
 15 Mar 2026
</div>


Fleet Manager

Mandarin Oriental Hotel Group

<div><p>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for an Assistant Restaurant Manager to join our Food &amp; Beverage team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p>
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.</p>
<p><b>
About the job</b></p>
<p>
Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Food &amp; Beverage Department, the Assistant Restaurant Manager responsible to provide an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. The Assistant Restaurant Manager provides a courteous, professional and efficient service in accordance with the standards of Emirates Palace Mandarin Oriental, Abu Dhabi. The Assistant Restaurant Manager reports to the Restaurant Manager.</p>
<p><b>
As Assistant Restaurant </b><b>Manager, you will be responsible for the following duties:</b></p>
<ul>
<li>Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.</li>
<li>Ensure that the place of work and surrounding area is kept clean and organised at all times.</li>
<li>Execute and demand the team to execute the highest level of service and set-up standards at all times.</li>
<li>Be knowledgeable of all services and products offered by the hotel.</li>
<li>Understand thoroughly the concept of the outlet and train all employees of the outlet in regard to the concept.</li>
<li>Set an example by reporting to duty punctually wearing business attire according to the hotels dress code &amp; Emirates Palace Mandarin Oriental, Abu Dhabi grooming standards, maintaining a high standard of personal appearance and hygiene at all times.</li>
<li>Set an example in terms of service, products and guidance of the team that reflects the concept.</li>
<li>Actively participate in menu design in cooperation with the outlet Head Chef and Chef Sommelier / Sommelier.</li>
<li>Organize tastings of daily dishes and new menus.</li>
<li>Know the restaurant scene and gastronomic character of the destination and be recognized in the market.</li>
<li>Perform up selling for all items offered by the department assigned as well as offering alternatives.</li>
<li>Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.</li>
<li>Produce reports and analysis of the outlet and present report in the monthly performance meeting.</li>
<li>Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.</li>
<li>Assist in preparation of the outlet&rsquo;s budget.</li>
<li>Conduct monthly inventory of operating supplies and equipment together with the stewarding department.</li>
<li>Obtain an account for the correct settlement of all sales and be overall responsible for outlet floats when and as required.</li>
<li>Identify errors and correct them as required during set-up, service and breakdown of operations.</li>
<li>Implement a flexible work schedule based on business patterns.</li>
<li>Establish a pool of qualified and trained full and part time employees in conjunction with the hotel&rsquo;s People Services Department.</li>
<li>Ensure an effective payroll control through a flexible work force maximizing the utilization of part time employees and closely cooperating with other Food &amp; Beverage departments.</li>
<li>Monitor operating supplies, equipment and reduce spoilage and wastage successfully.</li>
<li>Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings.</li>
<li>Manage daily or weekly meetings with the kitchen team and fostering team work to constantly develop the restaurant / outlet for more success.</li>
<li>Attend all required trainings as described by the department.</li>
<li>Conduct daily pre-shift meetings to employees on preparation, guest profile, service and menu served.</li>
<li>Report incidents that require disciplinary actions immediately to the Head of Department.</li>
<li>Constantly improve the product quality by sourcing the best available products.</li>
<li>Support activities and cooperation with the suppliers.</li>
<li>Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).</li>
<li>Organise all required outlet specific trainings as described by the department.</li>
<li>Undertake reasonable tasks and secondary duties as appointed by the Head of Department.</li>
<li>Respond to any changes in the department as dictated by the hotel management.</li>
<li>Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Restaurant Manager ensuring that the follow up is performed with the guest.</li>
<li>Ensure that the opening and closing procedures established for the outlet are followed.</li>
<li>Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.</li>
</ul>
<p><b>As Assistant </b><b>Restaurant Manager, we expect from you:</b></p>
<ul>
<li>Previous experience in the same role minimum of two years in a luxury property, resort experience is a plus</li>
<li>Bachelor's degree in Hotel Management is preferred</li>
<li>International work experience in at least two of the following regions: Asia, Europe, North America and preferably Middle East</li>
<li>Hotel or Bar pre-opening or renovation experience is preferred</li>
<li>Self Confidence and conviction</li>
<li>Integrity and trustworthiness</li>
</ul>
<p><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div>

Assistant Restaurant Manager - Sand & Koal

YoSH

<div><h5 class="jobSectionHeader"><b>Job Purpose</b></h5><p>
The role is responsible for establishing and maintaining positive relationships with customers, welcoming visitors, and and providing assistance as required. The role also provides support in basic administrative duties to ensure smooth daily operations.</p><h4 class="jobSectionHeader"><b>
Key Responsibilities
</b></h4><h5 class="jobSectionHeader"><b>Customer Service &amp; Front Desk</b></h5><ul><li><p>
Greet all students, members, and potential members when they enter the lobby and assist visitors in a timely manner.</p></li><li><p>
Manage telephone calls professionally, take and relay messages, redirect calls to appropriate staff, and respond to enquiries about the company and its services.</p></li><li><p>
Manage WhatsApp messages and enquiries efficiently, document requests, confirm orders, and respond to customer questions.</p></li><li><p>
Maintain a visitor registry and ensure accurate records.</p></li><li><p>
Respond to customer enquiries regarding products, services, special offers, billing policies, and other customer service-related matters in person, via phone, email, or messaging platforms.</p></li><li><p>
Effectively communicate member or operational issues to the appropriate staff.</p></li></ul><h5 class="jobSectionHeader"><b>
Administrative &amp; Operational Support</b></h5><ul><li><p>
Organize and maintain files, records, and updated documents including guest and external instructor profiles.</p></li><li><p>
Oversee sorting and distribution of incoming mail and prepare outgoing mail, packages, and envelopes.</p></li><li><p>
Maintain records of staff movement within the premises to ensure calls and visitors are directed appropriately.</p></li><li><p>
Manage meeting rooms including scheduling, preparation, and ensuring cleanliness and readiness.</p></li><li><p>
Maintain office inventories including stationery, consumables, and front desk supplies.</p></li><li><p>
Perform clerical and administrative support such as photocopying, filing, typing, and data entry as directed by the Line Manager.</p></li><li><p>
Record meeting minutes when required.</p></li></ul><h5 class="jobSectionHeader"><b>
Membership, Sales &amp; System Management</b></h5><ul><li><p>
Process payments for memberships, classes, and retail sales.</p></li><li><p>
Organize bookkeeping documentation and issue invoices to customers.</p></li><li><p>
Manage equipment reservations for members.</p></li><li><p>
Maintain accurate membership and class records in the Customer Relationship Management (CRM) system.</p></li><li><p>
Oversee sales of on-site storage and office rentals.</p></li></ul><h5 class="jobSectionHeader"><b>
Facilities &amp; Operations Support</b></h5><ul><li><p>
Ensure a safe environment by understanding and enforcing makerspace rules and policies.</p></li><li><p>
Prepare class materials for instructors and support them during classes when required.</p></li><li><p>
Maintain a clean and organized front desk, retail lobby, kitchen, and break areas.</p></li><li><p>
Manage retail area operations including inventory, ordering, and merchandising.</p></li><li><p>
Assist facilities staff with shop tours when required.</p></li><li><p>
Complete daily shift checklists and end-of-shift reports.</p></li><li><p>
Support operations at third-party premises when required.</p></li><li><p>
Operate office equipment such as printers, photocopiers, POS machines, and lamination machines.</p></li><li><p>
Perform any other duties assigned by the Direct Manager.</p></li></ul><h4 class="jobSectionHeader"><b>
Qualifications</b></h4><h5 class="jobSectionHeader"><b>
Education</b></h5><ul><li><p>
Minimum High School Diploma required.</p></li><li><p>
Diploma or Bachelor&rsquo;s Degree in any discipline with relevant experience preferred.</p></li></ul><h5 class="jobSectionHeader"><b>
Work Experience</b></h5><ul><li><p>
Minimum 1 year of experience as a Receptionist or in a customer service-related role.</p></li><li><p>
Experience in administrative, retail, hospitality, or restaurant environments preferred.</p></li><li><p>
Experience in health club, salon, or hospitality services is strongly preferred.</p></li><li><p>
Familiarity with the maker or creative community is an advantage.</p></li></ul><h5 class="jobSectionHeader"><b>
Knowledge &amp; Skills</b></h5><ul><li><p>
Sound knowledge of reception-related duties and administrative support functions.</p></li><li><p>
Strong customer service skills with the ability to identify and meet customer needs.</p></li><li><p>
Proficiency in Microsoft Office, Google tools, and Customer Management software.</p></li><li><p>
Exceptional verbal and written communication skills.</p></li><li><p>
Fluency in English and Arabic (spoken and written) preferred.</p></li><li><p>
Excellent organizational, multitasking, and time management abilities.</p></li><li><p>
Professional appearance with a positive and friendly attitude.</p></li><li><p>
Ability to build relationships easily and create a welcoming environment.</p></li><li><p>
Strong problem-solving skills and adaptability to change.</p></li></ul></div><p></p>

Customer Service Officer

AL QANNATI BKC GROUPS OF COMPANIES

<p><b>About The Company</b></p><p>We delivers a wide range of manpower services across the United Arab Emirates, for a large Client base in infrastructure, construction, factories, interiors and fit out services. Having 25 years of experience working with the UAE&rsquo;s leading companies, we deploy the industry best tailored manpower services to advance our client success.</p><p><b>Job Description: </b></p><p>We are looking for an experienced and highly organized Fleet Manager to oversee and manage our company&rsquo;s vehicle fleet operations. The ideal candidate will ensure vehicles are efficiently maintained, compliant with regulations, cost-effective, and operating safely to support business activities.</p><p><b>Key Responsibilities</b></p><ul><li>Oversee daily fleet operations, including vehicle allocation and scheduling.</li><li>Develop and implement preventive maintenance programs.</li><li>Monitor vehicle performance, fuel usage, and operational costs.</li><li>Ensure compliance with local transport laws, licensing, and safety regulations.</li><li>Manage vehicle procurement, registration, insurance, and disposal processes.</li><li>Supervise drivers and provide training on safety and company policies.</li><li>Investigate accidents and implement corrective measures.</li><li>Maintain accurate fleet records, reports, and documentation.</li><li>Negotiate contracts with suppliers, service providers, and insurance companies.</li><li>Identify opportunities to improve efficiency and reduce operational costs.</li></ul><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED6,000.00 per month</p>

Jotun Group

<div><div>SUMMARY OF THE ROLE</div><div></div>
This role is responsible for delivering excellent service to both internal and external customers. You will manage the full order process &ndash; from receiving and entering orders to monitoring deliveries, handling invoices, credits, and customer complaints &ndash; ensuring accuracy, efficiency, and a high level of customer satisfaction.<br>
<br>
This position reports to the Customer Service Manager and is based in Musaffah, Abu Dhabi, UAE.<div></div><div>
Responsibilities:</div><div></div><ul><li>
Process and validate customer orders accurately and within agreed timelines to meet delivery targets.</li><li>
Manage order entry, documentation, and coordinate with the warehouse to ensure smooth timely deliveries.</li><li>
Handle invoices, credit notes, and customer returns according to company guidelines.</li><li>
Resolve invoice discrepancies and ensure correct customer pricing is maintained at all times.</li><li>
Log, monitor, and track customer complaints in the system. Ensure timely follow-up and resolution.</li></ul><ul><li>
Communicate professionally and effectively with internal and external customers to ensure excellent service.</li></ul><div></div><div>
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER</div><div></div><div>
We are looking for a candidate who:</div><ul><li>
Holding Bachelor&rsquo;s degree</li><li>
At least two years of work experience in Customers Service related field</li><li>
Fluency in English with strong communication skills. Arabic is an advantage</li><li>
Advanced Computer Skills: Knowledge of Microsoft Office (Excel, Word, PowerPoint) for reporting, data entry</li></ul><div></div><div>
The competencies we look for:</div><ul><li>
Acts on own initiative, makes things happen and accepts responsibility for the results</li><li>
Develops people through delegation, empowerment and coaching; promotes career and self-development</li><li>
Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively</li><li>
Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments</li><li>
Demonstrates specialist knowledge and expertise in own area; participates in continuous professional development</li><li>
Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals</li></ul><div></div><div>
What We Offer:</div><ul><li>
Competitive compensation and benefits.</li><li>
Continuous learning opportunities and training activities through on-the-job training and our in-house learning.</li><li>
Career development opportunities across multiple disciplines and geographies.</li><li>
Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.</li><li>
A supportive and inclusive company culture where you can be your authentic self.</li><li>
A focus on having fun together through team buildings and social activities.</li></ul><div></div><div><br>
POSITION INFORMATION</div><div></div><div>
Company:</div>
Jotun Abu Dhabi Ltd.<div><br>
Contract Type:</div>
Regular<div></div><div>
Time Type:</div>
Full time<div></div><div>
CLOSING DATE (dd.mm.yyyy):</div>
27.02.2026<div></div><div>
WHO WE ARE</div><div></div>
Jotun&rsquo;s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.<div></div>
Jotun Abu Dhabi Ltd., established in 1995, is one of the key markets within the MEIA region. With a production facility, warehouse and more than 140 employees, we aim to further strengthen Jotun&rsquo;s position in the UAE through ambitious market growth plans that focus on innovation, efficiency and profitability.<div></div><div>
Visit our <div>Career Page</div> to know more about life at Jotun.</div><div></div><div>
Jotun&rsquo;s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.</div><div></div><div>
If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.</div><div></div><div>
If you think that this role is what you could be doing next, apply now!</div></div>

Customer Service Executive

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