project manager

operations manager

marketing manager

product manager

sales manager

service manager

Lamborghini Abu Dhabi & Dubai

<div>
 
 The Service Manager is responsible for overseeing the service and repair operations, ensuring efficient workflow, excellent customer service, and maintaining high-quality standards. They manage a team of technicians and staff to ensure the timely and accurate completion of vehicle repairs and services.
 
 
 
 
 
 Duties and Responsibilities:
 
 
 
 
 
 Team Management:
 
 
 &bull;Supervise, mentor, and motivate technicians, mechanics, and support staff.
 
 
 &bull;Assign tasks, manage work schedules, and ensure a balanced workload among the team members.
 
 
 &bull;Conduct performance evaluations, provide feedback, and identify training needs for continuous improvement.
 
 
 
 
 
 Workflow Management:
 
 
 &bull;Coordinate and oversee the workflow in the workshop, ensuring timely and efficient completion of repairs and services.
 
 
 &bull;Prioritize repair jobs based on urgency, customer needs, and available resources.
 
 
 &bull;Monitor and optimize productivity, ensuring the team meets or exceeds performance targets.
 
 
 
 
 
 Quality Control:
 
 
 &bull;Implement and maintain high-quality standards for vehicle repairs and services.
 
 
 &bull;Conduct regular inspections of completed repairs to ensure they meet dealership and manufacturer standards.
 
 
 &bull;Address and rectify any substandard work, ensuring customer safety and satisfaction.
 
 
 
 
 
 Customer Service:
 
 
 &bull;Interact with customers to understand their vehicle issues and provide accurate repair estimates.
 
 
 &bull;Ensure excellent customer service by addressing inquiries, concerns, and complaints professionally and promptly.
 
 
 &bull;Maintain open communication with customers, keeping them informed about the status of their vehicles and any additional repairs needed.
 
 
 
 
 
 Documentation and Record Keeping:
 
 
 &bull;Maintain detailed records of repairs, including parts used, labor hours, and diagnostic findings.
 
 
 &bull;Complete repair orders and document all work performed accurately and comprehensively.
 
 
 &bull;Collaborate with the service advisor and parts department to ensure accurate billing and parts ordering.
 
 
 
 
 
 Parts and Inventory Management:
 
 
 &bull;Manage workshop inventory, ensuring the availability of necessary parts and supplies for repairs.
 
 
 &bull;Coordinate with the parts department to order and restock parts in a timely manner.
 
 
 &bull;Verify received parts for accuracy and quality, and distribute them to technicians as needed.
 
 
 &bull;Monitor parts usage, track inventory turnover rates, and identify slow-moving or obsolete parts.
 
 
 
 
 
 Health and Safety:
 
 
 &bull;Enforce safety protocols and ensure compliance with workplace safety regulations.
 
 
 &bull;Conduct regular safety training sessions for workshop employees.
 
 
 &bull;Maintain a clean and safe working environment, addressing any hazards or potential risks promptly.
 
 
 
 
 
 Vendor and Supplier Management:
 
 
 &bull;Communicate with suppliers regarding order status, product availability, and pricing.
 
 
 &bull;Negotiate with suppliers for favorable terms, discounts, and promotions.
 
 
 &bull;Foster positive relationships with suppliers to enhance collaboration and resolve issues effectively.
 
 
 
 
 
 Financial Management:
 
 
 &bull;Develop and manage budgets for the workshop, ensuring cost control and profitability.
 
 
 &bull;Monitor expenses, control costs, and maximize revenue through efficient operations.
 
 
 &bull;Analyze financial reports and key performance indicators to identify areas for improvement and implement corrective actions.
 
 
 
</div>

Service Manager

Emirates NBD

<div>
 
 Job Description
 
 
 
 
 About ENBD
 
 
 
 Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.
 
 
 
 &ldquo;In line with the UAE Government&rsquo;s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family&rdquo;
 
 
 
 
 Job Overview:
 
 
 
 As a
 
 Customer Service Manager
 
 at Emirates NBD, your role is to ensure an exceptional service and resolving operational issues exclusively for PRB customers.
 
 
 The objective is to ensure prioritization of processing for PRB customers&rsquo; requests at PRB centers and liaise with retail branch for PRB customer related matters.
 
 
 The CSM is responsible for all CSR&rsquo;s reporting to him/her at the main PRB center and other PRB centers mapped to it.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Guide and coach CSRs in handling customers queries receive through the following channels
 </li>
 <li>
 CRM
 </li>
 <li>
 Customer walk-in
 </li>
 <li>
 E-mails
 </li>
 <li>
 Phone calls
 </li>
 <li>
 Faxes
 </li>
 <li>
 Escalations from HO/GCE/Central Bank other units
 </li>
 <li>
 Manage service escalations at branches where CSRs need help in handling
 </li>
 <li>
 Ensure CSRs are achieving the Sales targets as per the set KPIs and CSM target will be a rollup of CSM&rsquo;s direct reportees.
 </li>
 <li>
 Act independently in decision making within the bank policy /guidelines
 </li>
 <li>
 Ensure completeness of Account maintenance&rsquo;s documents and credit card applications
 </li>
 <li>
 Ensure that operational loss is reported and complete investigation to be provided to PRB central support team prior submitting for Approvals
 </li>
 <li>
 Follow up and Review for escalation PRB cases across units
 
 
 </li>
 </ul>
 
 Skills And Experience
 
 
 
 <ul>
 <li>
 Bachelors /Graduate in any stream &ndash; preferably commerce/banking
 </li>
 <li>
 3 to 5 years of experience in banking
 </li>
 <li>
 Knowledge in Banking Systems/CRM/MS Office &ndash; Intermediate Skill level - Excel/Power Point/Word
 </li>
 <li>
 Has handled team or was in a position that included managing staff/team members
 
 
 </li>
 </ul>
 
 There&rsquo;s never been a better time to join Emirates NBD.
 
 
 
 We&rsquo;re one of the region&rsquo;s most recognisable brands. We&rsquo;re banking innovation leaders. We&rsquo;re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.
 
 
 At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.
 
 
 #
 
 
</div>

Customer Service Manager | Abu Dhabi (UAE National)

Emirates Islamic

<div>About ENBD 
Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region. 
&ldquo;In line with the UAE Government&rsquo;s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family&rdquo; 
Job Overview: 
As a Customer Service Manager at Emirates NBD, your role is to ensure an exceptional service and resolving operational issues exclusively for PRB customers.
The objective is to ensure prioritization of processing for PRB customers&rsquo; requests at PRB centers and liaise with retail branch for PRB customer related matters.
The CSM is responsible for all CSR&rsquo;s reporting to him/her at the main PRB center and other PRB centers mapped to it. 
Key Responsibilities:
 <div><ul><li>Guide and coach CSRs in handling customers queries receive through the following channels
<div><ul><li>CRM
</li></ul><ul><li>Customer walk-in
</li></ul><ul><li>E-mails
</li></ul><ul><li>Phone calls
</li></ul><ul><li>Faxes
</li></ul><ul><li>Escalations from HO/GCE/Central Bank other units
</li></ul></div></li></ul><ul><li>Manage service escalations at branches where CSRs need help in handling
</li></ul><ul><li>Ensure CSRs are achieving the Sales targets as per the set KPIs and CSM target will be a rollup of CSM&rsquo;s direct reportees.
</li></ul><ul><li>Act independently in decision making within the bank policy /guidelines
</li></ul><ul><li>Ensure completeness of Account maintenance&rsquo;s documents and credit card applications
</li></ul><ul><li>Ensure that operational loss is reported and complete investigation to be provided to PRB central support team prior submitting for Approvals
 </li></ul>Follow up and Review for escalation PRB cases across units 
<ul><li>
</li></ul></div>Skills and Experience
 <div><ul><li>Bachelors /Graduate in any stream &ndash; preferably commerce/banking
</li></ul><ul><li>3 to 5 years of experience in banking
</li></ul><ul><li>Knowledge in Banking Systems/CRM/MS Office &ndash; Intermediate Skill level - Excel/Power Point/Word
</li></ul>Has handled team or was in a position that included managing staff/team members 
<ul><li>
</li></ul></div>There&rsquo;s never been a better time to join Emirates NBD.
We&rsquo;re one of the region&rsquo;s most recognisable brands. We&rsquo;re banking innovation leaders. We&rsquo;re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits. 
At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.
#LI-LA#</div>

Aurora Vision Group

<div>
 
 
 POSITION SUMMARY
 
 
 
 Reports directly to the CEO and works closely with secondary key stakeholders, including the CFO/COO, E-commerce Manager, Retail Manager, Finance, and Logistics teams. The Customer Service &amp; Operations Manager is primarily responsible for managing and elevating the entire customer care function across our D2C channels (ecommerce and retail). This role is at the heart of our customer-first promise: ensuring every issue is resolved seamlessly and every touchpoint reflects our brand values.
 
 
 
 
 
 The role requires a strong operator who can lead and align cross-functional teams (retail, e-commerce, digital product, logistics, finance) to resolve problems at their root cause, while continuously improving processes to anticipate customer needs. This is both a strategic and hands-on role&mdash;balancing daily resolution of escalations with building a framework for long-term customer satisfaction, loyalty, and operational efficiency.
 
 
 
 
 
 This Job Description intends to highlight the most critical areas of responsibility only and does not cover all aspects of the Position.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Leads and manages the Customer Care/Service team, setting standards for service quality, speed, and resolution.
 </li>
 <li>
 Owns all customer issue escalations across ecommerce and retail, ensuring timely resolution and communication.
 </li>
 <li>
 Proactively drives cross-functional collaboration with Retail, E-commerce, Digital Product, Logistics, and Finance to eliminate friction and improve end-to-end customer experience.
 </li>
 <li>
 Develops, monitors, and reports on customer care KPIs (e.g., resolution time, NPS, repeat issues, CSAT).
 </li>
 <li>
 Implements systems, workflows, and tools that scale with PANGAIA&rsquo;s growth, ensuring operational excellence.
 </li>
 <li>
 Analyzes recurring customer pain points and partners with product, digital, and logistics teams to address structural issues.
 </li>
 <li>
 Establishes best practices for managing returns, refunds, exchanges, and special cases.
 </li>
 <li>
 Acts as the voice of the customer in decision-making forums, ensuring our brand values and promise are upheld.
 </li>
 <li>
 Drives training, knowledge-sharing, and empowerment across frontline teams (retail associates, ecommerce support).
 </li>
 </ul>
 
 
 
 
 
 SUCCESS METRICS/KPIs
 
 
 <ul>
 <li>
 Customer Satisfaction (CSAT)
 </li>
 <li>
 Net Promoter Score (NPS)
 </li>
 <li>
 Resolution Time
 </li>
 <li>
 First Contact Resolution
 </li>
 <li>
 Repeat Issues:
 </li>
 <li>
 Escalation Rate
 </li>
 <li>
 Returns &amp; Refund SLA
 </li>
 </ul>
 
 
 
 
 
 POSITION REQUIREMENTS
 
 
 
 
 EDUCATION &amp; EXPERIENCE
 
 
 <ul>
 <li>
 5+ years of experience in
 
 customer care, operations, or service excellence
 
 , ideally in premium fashion, retail, or ecommerce.
 </li>
 <li>
 Strong background in
 
 operational problem-solving and process improvement
 
 .
 </li>
 <li>
 Proven ability to
 
 influence and align cross-functional teams
 
 without direct authority.
 </li>
 <li>
 Excellent communication, stakeholder management, and escalation handling skills.
 </li>
 <li>
 Data-driven mindset, with experience using CRM/ticketing tools, analytics, and reporting systems.
 </li>
 <li>
 A balance of
 
 strategic leadership and hands-on execution
 
 , able to switch between detail and big picture.
 </li>
 <li>
 Passion for innovation, design, and building a customer-first culture.
 </li>
 </ul>
 
 
</div>

Customer Service Operations Manager

The Place BC

<div>
 
 
 Position:
 
 Community Manager
 
 
 
 Reporting To:
 
 Center Manager
 
 
 
 Location: Abu Dhabi
 
 , UAE
 
 
 
 
 
 
 Client Service &amp; Support:
 
 
 
 
 
 <ul>
 <li>
 Provide superior customer service in person, over the phone, or via email.
 </li>
 <li>
 Act as a liaison between the Business Centre and clients.
 </li>
 <li>
 Support the Sales Team with client tours upon request.
 </li>
 <li>
 Develop methods to gauge customer satisfaction and handle complaints.
 </li>
 <li>
 Ensure compliance with the company&rsquo;s policies.
 </li>
 <li>
 Maintain a high level of knowledge about the Centre's products and services.
 </li>
 <li>
 Assist in the onboarding process for new clients, ensuring a smooth transition and understanding of services.
 </li>
 <li>
 Cultivate and maintain positive relationships with clients to enhance overall satisfaction and loyalty.
 </li>
 <li>
 Promote client satisfaction and retention through timely response to complaints and requests.
 </li>
 <li>
 Collect and analyze client feedback for strategic decision-making.
 </li>
 <li>
 Identify opportunities to upsell or cross-sell products or services.
 </li>
 </ul>
 
 
 
 
 
 Facilities &amp; Space Management:
 
 
 
 
 
 <ul>
 <li>
 Monitor client and visitor sign-ins and outs.
 </li>
 <li>
 Conduct daily office inspections to maintain established standards for safety, cleanliness, functionality and overall appearance.
 </li>
 <li>
 Oversee and supervise Office Assistants in their daily tasks, ensuring efficiency and adherence to established standards.
 </li>
 <li>
 Support the Center Manager with occupancy reports and monthly invoicing.
 </li>
 <li>
 Communicate with contractors, vendors, etc for necessary office repairs and maintenance.
 </li>
 <li>
 Restock cleaning materials and printing area as per guidelines.
 </li>
 <li>
 Manage purchasing, vendor management, and center operations.
 </li>
 <li>
 Provide administrative support for compliance with necessary Health &amp; Safety Regulation.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Planning &amp; Execution:
 
 
 
 
 
 <ul>
 <li>
 Provide logistical support for meetings and events.
 </li>
 <li>
 Resolve member issues and oversee new member onboarding and moves.
 </li>
 <li>
 Professionally handle move-ins and inspect offices upon move-outs.
 </li>
 <li>
 Organize and participate in in-house community events.
 </li>
 </ul>
 
 
 
 
 
 Other Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Achieve performance goals/objectives specified in the performance plan.
 </li>
 <li>
 Maintain professional competence through staff development activities and meetings
 
 .
 
 </li>
 <li>
 Provide such other services as are ancillary to the foregoing or as the Employer may reasonably request.
 </li>
 </ul>
 
 
 
 
 
 Qualifications/Skills:
 
 
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication.
 </li>
 <li>
 Hospitality or customer service experience is a must
 </li>
 <li>
 Business centre experience preferred
 </li>
 <li>
 Excellent interpersonal and presentation skills.
 </li>
 <li>
 Ability to meet deadlines and address time-sensitive issues.
 </li>
 <li>
 Conflict resolution skills.
 </li>
 <li>
 Superior multitasking skills.
 </li>
 <li>
 Attention to detail and organizational capabilities.
 </li>
 <li>
 Customer-focused with excellent decision-making skills.
 </li>
 <li>
 Ability to manage workflow amid shifting priorities.
 </li>
 </ul>
 
 
</div>

Community Manager/Office Manager

FASSCO

FASSCO is looking for an Assistant Manager - Patient Food Service (F &amp; B Background) candiadte, to manage operations at one of their premium projects. The Assistant Manager will work under the supervision of the General Manager. The position will manage day to day patient meal delivey, patient engagement and also manages the employees. You will address complaints and queries in a swift and courteous manner.Preferred candidates who are immediately available (Visit/Cancelled Visa)Responsibilities:<ul><li>Inducting and mentoring new staff members.</li><li>Resolving clients' questions and grievances in a professional manner.</li><li>Ensure prompt and professional service, address all guest concerns, and monitor satisfaction metrics</li><li>Implement innovative solutions, and ensure contractual obligations are met</li><li>Enforce Health &amp; Safety policies, food hygiene, and sanitation standards. Report hazards immediately</li><li>Manage departmental P&amp;L, control costs and oversee purchasing and inventory</li><li>Lead and motivate team members, conduct performance appraisals and training.</li><li>Ability to thrive in a high-pressure, patient-centric environment</li><li>Preparing company reports as required.</li></ul>Qualifications:<ul><li>Degree/Diploma in Food Service or Business Management (Certification in Advanced Food Hygiene would be an advantage)</li><li>10-12 years of progressive F&amp;B management experience in a premium setting like a hospital or 5-7 star hotel</li><li>Deep knowledge of Food, Health safety from UAE guidelines perspective</li><li>High level of cultural competence and empathy, with the ability to maintain professionalism and respect patient privacy in a healthcare setting</li></ul>Job Type: Full-time

Assistant Manager - Patient Food Service (F & B Background)

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917 service manager jobs IN Abu Dhabi

Service Manager

Customer Service Manager | Abu Dhabi (UAE National)

Customer Service Manager | Abu Dhabi (UAE National)

Customer Service Manager | Abu Dhabi (UAE National)

Customer Service Operations Manager

Community Manager/Office Manager

Assistant Manager - Patient Food Service (F & B Background)