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Client of Linking Humans

We are partnered with a leading organisation in the UAE who are expanding their ServiceNow capability and now looking for a ServiceNow Process Architect to join their Dubai based team. This is a strategic role focused on business process design, ServiceNow roadmap, advisory and driving process excellence across major transformation programmes.
 You will work closely with senior stakeholders, translate business requirements into scalable ServiceNow solutions, lead workshops, define the target operating model, and shape best practice across the platform.
 What you need to bring 
<ul>
<li>Strong experience designing and optimising business processes </li>
<li>Deep experience across the ServiceNow platform and multiple workflows </li>
<li>Excellent stakeholder and workshop leadership skills </li>
<li>Arabic speaking is essential </li>
<li>Based in Dubai or open to relocation </li>
</ul>

Process Architect

DXC Technology

Key Responsibilities:<ul> <li>Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules.</li> <li>Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations.</li> <li>Apply ITIL framework principles to optimize and align service management processes within ServiceNow.</li> <li>Manage integrations between ServiceNow and external systems to support seamless operations.</li> <li>Provide technical mentorship and leadership to project teams, ensuring quality and adherence to best practices.</li> <li>Stay current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities.</li> <li>Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery.</li> </ul>Required Skills and Experience:<ul> <li>Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.</li> <li>Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.</li> <li>Experience in scripting, workflow design, and platform customization.</li> <li>Proven ability to manage and deliver complex ServiceNow projects in a client-facing role.</li> <li>Excellent communication, stakeholder management, and problem-solving skills.</li> <li>Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.</li> <li>Bachelor s degree in Computer Science, Information Technology, or related discipline.</li> </ul>

ServiceNow Senior Technical Consultant

PaperDrop Corp.

We are hiring on behalf of our client, a leading IT services company in Dubai, for the position of Lead ServiceNow Developer (ITSM, ITOM, H&amp;S)Location: Dubai, United Arab Emirates (On-site)Full-Time PositionRole SummaryWe are seeking an experienced Lead ServiceNow Developer (ITSM, ITOM, H&amp;S) with expertise in ITSM, ITOM, and H&amp;S modules. The Lead ServiceNow Developer (ITSM, ITOM, H&amp;S) will be responsible for configuring and customizing ServiceNow H&amp;S applications while ensuring solutions align with business and architectural requirements.Key Responsibilities<ul><li>Configure and customize ServiceNow H&amp;S applications, including Incident, Hazard, Inspections, and Risk Assessments modules</li><li>Develop and enhance forms, workflows, dashboards, and notifications</li><li>Implement and manage role-based access controls (ACLs)</li><li>Collaborate with architects, business analysts, and other team members to deliver high-quality solutions</li></ul>Required Skills &amp; Qualifications<ul><li>3&ndash;6 years of hands-on ServiceNow development experience</li><li>Strong proficiency in JavaScript, Glide API, and ServiceNow Studio</li><li>Experience with Flow Designer, App Engine, and Service Portal</li><li>ServiceNow Certified System Administrator (CSA) certification required</li><li>Primary skills: ITSM, ITOM, H&amp;S</li><li>Secondary skills: JavaScript, ServiceNow scripting (Glide API)</li></ul>Job Type: Full-timePay: AED28,000.00 - AED35,000.00 per monthExperience:<ul><li>CSA: 1 year (Preferred)</li></ul>License/Certification:<ul><li>CSA Certification? (Preferred)</li></ul>

Lead ServiceNow Developer (ITSM, ITOM, H&S)

Platform Design and Architecture: <ul> <li>Develop and maintain the overall architectural blueprint of the ServiceNow platform.</li> <li>Ensure the platform architecture aligns with industry best practices and organizational standards.</li> <li>Design scalable and secure solutions that leverage the full capabilities of the ServiceNow platform.</li> </ul> Implementation and Integration: <ul> <li>Lead the implementation of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, and others as required.</li> <li>Oversee the integration of ServiceNow with other enterprise systems and applications.</li> <li>Ensure data consistency and integrity across the platform and integrated systems.</li> </ul> Customization and Development: <ul> <li>Oversee the customization of ServiceNow applications to meet specific business needs.</li> <li>Lead the development of custom applications and modules on the ServiceNow platform.</li> <li>Ensure all customizations and developments are properly documented and maintainable.</li> </ul> Governance and Best Practices: <ul> <li>Establish and enforce platform governance and best practices.</li> <li>Conduct regular reviews of platform performance, scalability, and security.</li> <li>Ensure compliance with relevant regulatory requirements and organizational policies.</li> </ul> Stakeholder Management: <ul> <li>Collaborate with business stakeholders to understand their needs and translate them into technical solutions.</li> <li>Provide technical guidance and support to the development and administrative teams.</li> <li>Communicate effectively with senior management and other stakeholders on platform strategy and performance.</li> </ul> Continuous Improvement: <ul> <li>Stay updated with the latest ServiceNow features, releases, and industry trends.</li> <li>Identify opportunities for process improvement and automation using the ServiceNow platform.</li> <li>Lead initiatives to enhance the user experience and overall efficiency of the platform.</li> </ul>

ServiceNow Platform Architect

IHS Towers

<div>
 
 Job Description
 
 
 
 <ul>
 <li>
 Design, configure, and implement ServiceNow modules and custom applications.
 </li>
 <li>
 Develop and maintain custom workflows, UI policies, business rules, and integrations using ServiceNow scripting (JavaScript, Glide).
 </li>
 <li>
 Collaborate with product managers and stakeholders to translate business requirements into technical specifications.
 </li>
 <li>
 Enhance UI/UX for internal users through custom widgets and portals using ServiceNow Studio and Flow Designer.
 </li>
 <li>
 Integrate external systems using REST/SOAP APIs and mid-server configurations.
 </li>
 <li>
 Maintain platform performance, security &amp; SOX compliance, and user access controls.
 </li>
 <li>
 Participate in upgrades, testing cycles, and documentation for continuous improvement.
 </li>
 <li>
 Provide technical guidance and troubleshooting for ServiceNow incidents and enhancements.
 </li>
 <li>
 Train and provide knowledge transfers to new members of the team.
 </li>
 <li>
 Support Go-live and hyper care phases.
 </li>
 <li>
 Does Technical Assessment of new plugins installation and configuration to setup business process
 </li>
 <li>
 Contribute to continuous improvement of processes, standards, agile working methodologies, and tools while ensuring adherence to coding and quality standards.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 5 - 8 years of ServiceNow development and product delivery experience within modules/applications. Preferred ServiceNow Application expertise aligning with IHS (Telco Tower industry):
 </li>
 <li>
 Experience with ServiceNow Flow Designer, App Engine Studio, Integration Hub, and Configuration Management Database (CMDB).
 </li>
 <li>
 Scripting in various areas (Business Rules, Client Scripts, UI Actions, Access Control Lists, Ul Policies, Portal Pages, UI Pages), Reporting and Platform Analytics Dashboards set up.
 </li>
 <li>
 Strong proficiency in JavaScript, HTML, CSS, and ServiceNow Glide scripting.
 </li>
 <li>
 Experience with ServiceNow modules such as ITSM, ITOM, FSM, EAM / HAM
 </li>
 <li>
 Knowledge of integration protocols (REST, SOAP, JSON, XML).
 </li>
 <li>
 Excellent analytical, communication, and problem-solving skills.
 </li>
 <li>
 Understanding of Agile/Scrum development frameworks.
 
 
 </li>
 </ul>
 Ability to design scalable solutions in multi-instance environments.
 
 
 Additional Information
 
 
 We are customer focused, understanding that we continuously must surpass our customers&rsquo; expectations. We are innovative, constantly seeking new and improved ways to deliver our products and services. We act with integrity, being open and honest in everything we do. We are bold and courageous in expanding existing markets and developing new ones.
 
 
 
 Core Values
 
 
 
 <ul>
 <li>
 Customer Focus
 </li>
 <li>
 Innovation
 </li>
 <li>
 Integrity
 </li>
 <li>
 Boldness
 
 
 </li>
 </ul>
 
 Strength in Diversity, United in Success
 
 
 
 At IHS we embrace and value a diverse culture where our people
 
 learn, lead, and grow together
 
 &ndash; key to our core values. We are uniquely connected and represent over 51 nationalities across our teams.
 
 Our people are our greatest assets
 
 , and at the very heart of our business, supporting an agile and inclusive environment, focused on gender equality, growth, excellence and innovation for our customers and our communities.
 
 
 IHS is an equal opportunity employer, and this is central to how we attract, develop, and reward our people. We celebrate diversity and are committed to creating an inclusive environment for all employees.
</div>

Senior Specialist, ServiceNow Product Developer

GROWTH CONSULTANT

Sr. ServiceNow Developer – 14-16 yrsRole Summary <ul><li>Configure and customize ServiceNow H&S modules ( health & Safety), ensuring alignment with architecture and business requirements.</li><li>Configure H&S applications (incident, hazard, inspections, risk assessments)</li><li>Build forms, workflows, dashboards, and notifications</li><li>Implement role-based access controls (ACLs)</li><li>Collaborate with architect and BA to deliver solutions</li></ul>

Servicenow Developer

You will take full ownership of business process design, map current state, define future state, and optimise processes to drive measurable value through the ServiceNow platform. 
This is a strategic position working close to leadership, solution architecture, and delivery teams. They want someone who can guide customers, challenge assumptions, and ensure the future Target Operating Model is aligned to platform capability and business outcomes.
Experience required Strong background in business process design and optimisation Experience leading workshops and defining the Target Operating Model Broad ServiceNow workflow understanding across ITSM, CSM, SPM, HR, IRM / SecOps etc Ability to influence stakeholders and bring clarity to complex environments Consulting background is preferred
What they offer Full relocation package Visa sponsorship Competitive tax free UAE salary Major enterprise transformation programmes

ServiceNow Process Architect

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