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Hermès

<div>
 
 ROLE SUMMERY
 
 
 
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 As a Client Experience Executive, you will be responsible to ensure that each client enjoys an exceptional and memorable experience that reflects our brand&rsquo;s values and standards.
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 Working closely with the store team, the Client Experience Executive supports a warm welcoming, personalized and service-oriented atmosphere, proactively addressing clients&rsquo; needs and elevating the overall shopping experience
 
 
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 Responsibilities
 
 
 
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 Greet and warmly welcome clients, creating a comfortable and inviting environment
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 Engage with clients to understand their needs, preferences, and style, offering tailored recommendations, using traffic management tools if needed
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 Effectively manage the waiting time applying appropriate verbal and non-verbal communication and using traffic management tools if needed
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 Support sales team in delivering a seamless client experience by coordinating services like product reservations, client appointments, customer orders, paid items pick-ups and follow-ups
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 Monitor and follow up on the client feedback on the shopfloor ensuring that any issues are promptly communicated to the managers (if needed), addressed and resolved in a client-centric way
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 Present, support and assist in organizing and executing in-store events or experiences aimed at enhancing client engagement. Share stories and anecdotes about Hermes with clients whenever possible
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 Collaborate with store runners, sales team, and management to ensure that client-facing areas are impeccably maintained and stocked
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 Keep records of the regular clients&rsquo; preferences, interactions, and feedback in line with client relationship management practices
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 Act as a brand ambassador, embodying the brand&rsquo;s values and maintaining an approachable and elegant demeanor
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 Ensure that all service-related guidelines and brand standards are consistently followed
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 Build strong and enduring relationships with clients to encourage repeat visits
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 Support loyalty and retention efforts by engaging clients with personalized communication, and special services such as beauty consultations and F&amp;B
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 Continuously learn about clients&rsquo; evolving preferences to provide personalized assistance that makes them feel valued and understood
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 Provide the information about the mall, store services and significant cultural events in the city
 
 
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 MEASURES OF SUCCESS
 
 
 
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 Operational Efficiency and Excellence &ndash; traffic and waiting time management
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 Product and Brand Expertise &ndash; Deeply understands the brand&rsquo;s heritage, values, and products to educate and inspire clients
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 Seamless waiting experience &ndash; adherence to service-level expectations
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 Collaboration and team support &ndash; feedback from the teams and management on the ease of collaboration and support provided (communication, follow-ups)
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 Consistency in maintaining and organizing client-facing areas
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 Number of proactive actions taken to address client needs without prompts (follow-up, offering different services)
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</div>

Customer Experience Executive - Dubai Mall

CHANEL

<div>
 
 CHANEL continuously evolves in its search for perfection. The Learning Manager will support excellence in both client experience and style / fashion expertise, in alignment with the strategies of CHANEL Middle East.
 
 
 
 
 Reporting to the Fashion Learning and Style Expertise Manager and rotating between Concourse A and Concourse B boutiques in Dubai Duty Free, this role will define and execute the training strategy for DDF boutiques.
 
 
 
 
 The successful candidate will demonstrate excellent organizational skills, an ability to influence others, and a flair for animating training.
 
 
 
 
 Your main responsibilities are:
 
 
 
 
 Delivering Organized and Impactful Training (40%)
 
 
 
 
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 In close alignment with the Fashion Learning and Style Expertise Manager, coordinate and implement training sessions/materials
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 Prepare collection trainings, Client Experience training, briefings and other training
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 Deliver training in the boutique, Training Room and Fashion School
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 Propose, agree and organize a training calendar for novelties, and other boutique needs
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 Identifying subject matter experts in the boutique to enrich and/or co-animate training sessions/morning briefs
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 Adapt training content according to the needs /buying of the boutiques, in communication with Management
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 Ensure content is fun, impactful and drives the business
 
 
 
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 Coaching on the Boutique Floor (30%)
 
 
 
 
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 Coaching Fashion Advisors and other roles on the boutique floor
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 Creating Client Experience action plans in the boutique, using coaching as a business lever
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 Supporting a culture of coaching and feedback in the boutique
 
 
 
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 Supporting &amp; Following up efficiently, Communicating clearly and harmoniously (30%)
 
 
 
 
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 Communicate and collaborate harmoniously between Middle East &amp; Paris Training Manager, Boutique Management and HR
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 Follows the new starter process with new joiners
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 Ensure teams have done pre-work before attending training sessions
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 Completes refresher training / follow ups to fully embed action plans, and Floor observation to ensure training has been understood / being used
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 Shares regular reporting (qualitative and quantitative) with the Middle East Training Manager, establishing KPIs to measure the effectiveness of training
 
 
 
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 You will bring:
 
 
 
 
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 Significant experience in a pure training role
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 A proven track record of advanced organisational skills
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 Warm, welcoming humble attitude
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 Eye for detail and good memory
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 Ability to unite and with excellent interpersonal skills
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 Fashion sensibility and attentive to trends and culture
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 Emotional and situational intelligence
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 Reliable, with integrity
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 Passionate about developing others to achieve high performance
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 Excellent observation and listening skills
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 Arabic, Tagalog or Chinese language skills are an advantage
 
 
 
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 You are energised by:
 
 
 
 
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 Oganized and impactful Training
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 Coaching on the Boutique Floor
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 Excellence in the Boutique
 
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</div>

Learning Manager - Dubai Duty Free

Taqeef

We are looking for talented Emirati nationals (with family book only) to join our team as part-time employees across our offices in Abu Dhabi, Dubai, and Ajman.Opportunities are available in the following departments:<ul><li>Finance</li><li>Sales</li><li>Human Resources (HR)</li><li>Operations</li></ul>This is an excellent chance to gain valuable experience, contribute to key business functions, and grow your career with us.Eligibility: Emirati nationals with a valid family book will be considered for this role.To apply, please upload your updated r&eacute;sum&eacute; and a recent photo.Job Type: Part-timePay: From AED6,000.00 per monthApplication Question(s):<ul><li>Do you have UAE Family Book?</li></ul>

Emirati Part Time in Dubai

Sobha Realty

We are hiring Real estate promotor with prior experience in promotions or real estate.Key Responsibilities:<ul><li>Approach walk-in visitors at mall/hotel stands</li><li>Provide clear information about real estate projects</li><li>Collect accurate client details and enter them into the system</li><li>Follow up with leads to arrange site visits</li><li>Schedule and coordinate at least 25 qualified site visits per month</li><li>Ensure the kiosk is clean, well-organized, and presentable at all times</li></ul>Requirements:<ul><li>Experience in real estate is preferred</li><li>Females only</li><li>Strong communication and interpersonal skills</li><li>Basic proficiency in writing emails and follow-ups</li><li>Comfortable standing for long hours and working independently</li><li>Willing to work across different mall locations as assigned</li><li>Flexible with working hours, including weekends and public holidays</li><li>Target-driven and customer-focused</li></ul>Job Type: Full-timePay: AED8,000.00 per monthApplication Question(s):<ul><li>Do you have knowledge about the real estate industry?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>promoting: 1 year (Preferred)</li></ul>

Mall stand Promotor

Fia Fia Play Area & Cafe

FiaFia Dubai is looking for a dedicated and dynamic individual to lead our Soft Play Area, Birthday Parties and F&amp;B. If you have a talent for a team leadership and love for building joyful environments, this role is for you.Responsibilities:<ul><li>Lead, inspire, and manage the team to deliver exceptional guest experiences.</li><li>Oversee daily operations, ensuring safety, fun, and outstanding service within the play areas.</li><li>Design and implement engaging activities and events to make every visit memorable.</li><li>Collaborate with the team to maintain high standards of quality and customer satisfaction.</li></ul>What We&rsquo;re Looking For:<ul><li>Proven experience in managing a soft play area or a similar venue.</li><li>Strong leadership skills with a hands-on, enthusiastic approach.</li><li>A commitment to safety, quality, and creating a magical atmosphere for families.</li></ul>Job Type: Full-timePay: From AED4,500.00 per month

Asst. Manager Soft Play DIFC

Global Village, Dubai

<div>
 
 
 About Dubai Holding Entertainment:
 
 
 
 Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.
 
 
 
 
 
 Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai&rsquo;s mesmerizing skyline.
 
 
 
 
 
 Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.
 
 
 
 
 
 As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts&trade; is the Middle East&rsquo;s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE&trade; Dubai, LEGOLAND&reg; Dubai and LEGOLAND&reg; Water Park.
 
 
 
 
 
 Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.
 
 
 
 
 
 Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit &ndash; reaching over 200 nationalities and 4 million listeners each week in seven languages.
 
 
 
 
 
 Building on ARN&rsquo;s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.
 
 
 
 
 
 
 Job Overview:
 
 
 
 Here's your chance to step into the role of
 
 Delivery and Store Coordinator
 
 at
 
 Global Village
 
 under
 
 Dubai Holding Entertainment
 
 . Key responsibilities include monitoring and controlling warehouse inventory, managing stock ordering, and optimizing storage solutions. The F&amp;B Coordinator will work closely with various teams to ensure that inventory levels are maintained, orders are fulfilled accurately, and storage space is utilized effectively.
 
 
 
 Key Responsibilities
 
 
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 Raise purchase orders and follow up for purchase orders from procurement.
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 Coordinate with suppliers and vendors to ensure timely delivery of products.
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 Oversee and manage the movement of supplies, products, and merchandise in and out of the warehouse.
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 Regularly check inventory levels to ensure they align with demand and supply forecasts.
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 Implement and enforce inventory control procedures to minimize discrepancies and losses.
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 Assess inventory needs and place orders for stock replenishment based on current and projected demand.
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 Optimize storage solutions to maximize warehouse space and ensure efficient organization of inventory.
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 Implement best practices for inventory storage, including labeling, shelving, and product placement.
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 Monitor and maintain appropriate storage conditions to preserve product quality.
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 Coordinate with logistics teams to streamline the flow of goods and reduce delays.
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 Document and track any incidents or issues related to inventory management, conduct regular audits and inspections, and ensure adherence to safety regulations and warehouse procedures.
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 Operate equipment as per company guidelines, deliver/transfer products to different locations, assist with stock counts, maintain cleanliness, and perform any other tasks required by the business.
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 About you:
 
 
 
 The preferred candidate for this role should possess the following experience and credentials:
 
 
 
 Qualifications
 
 
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 High School Certificate.
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 Competencies
 
 
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 Communication
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 Inventory Management
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 Time Management
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 Safety Compliance
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 Minimum Experience
 
 
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 2- 3 years of experience in Warehouse.
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 Skillset
 
 
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 Good Communication Skills
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 Inventory Management Skills
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 Knowledge on Inventory Management System
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 Safety and Compliance Knowledge
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 Driver&rsquo;s License light bus
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 About the Benefits:
 
 
 
 In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow. We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!
 
</div>

Delivery Coordinator & Storekeeper - Global Village - Dubai Holding Entertainment

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 171348
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 To provide exceptional front-line customer service that enhances the shopping experience for all visitors to the retail center. The role involves welcoming guests, addressing inquiries and concerns, offering accurate information about the mall&rsquo;s services, stores, and promotions, and ensuring that all customer interactions reflect the mall's commitment to service excellence. The customer service staff also supports daily operations by coordinating with internal teams and tenants, contributing to a safe, friendly, and customer-focused environment
 
 
 
 What you will do:
 
 
 
 
 Responsible for:
 
 
 
 
 Customer Service:
 
 
 
 Responsible for delivering exceptional customer service to all visitors, with sensitivity to cultural differences and an understanding of diverse customer expectations.
 
 
 
 Site Knowledge:
 
 
 
 Responsible for developing an in depth understanding of the retail centre to assist to any customer queries
 
 
 
 Mall Collaterals:
 
 
 
 Responsible for maintaining adequate stock of mall collaterals.
 
 
 
 Resolution of Problem:
 
 
 
 Responsible for proactively resolving customer complaints/ issues within the delegated level of authority.
 
 
 
 Coordination:
 
 
 
 Coordinate with other departments within the mall, with respect to any issues relevant to these areas.
 
 
 
 Sales:
 
 
 
 Provide Gift Card and Business Service Suppor
 
 
 
 Management Support:
 
 
 
 Provide support to the inter-departments at DFCM so as to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisions
 
 
 
 Emergency Aid and Response Team Member
 
 :
 
 
 Provide basic level first aid services and emergency assistance to the customer.
 
 
 
 Job Context:
 
 
 
 This role is responsible for delivering a high standard of customer service in a professional, courteous, and efficient manner, reflecting the company's commitment to excellence within the shopping centre industry. As the face of Dubai Festival City Mall, the Customer Service staff will handle all visitor inquiries and assistance with a friendly and solution-oriented approach. The role requires strict adherence to the Customer Service Guidelines and full compliance with all HR policies and procedures.
 
 
 
 Required skills to be successful:
 
 
 
 
 Job-Specific Skills:
 
 
 
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 Customer Service Excellence
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 Verbal and written communication
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 Problem Solving and Complaint Handling
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 Willing to work on weekends, official holidays and outside the official working hours.
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 POS &amp; Gift Card Handling
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 Team Collaboration
 
 
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 Behavioural Competencies
 
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 Friendly, approachable, honest and trustworthy.
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 Adaptation and Flexibility
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 Emotional Resilience
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 Cultural Sensitivitiy
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 Proactive, punctual and reliable.
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 Positive, cheerful mentality and open to work attitude
 
 
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 What equips you for the role:
 
 
 
 
 Minimum Qualifications and Knowledge:
 
 
 
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 Graduation in any degree.
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 Fluent in English, preferably in Arabic or any other language would be an advantage.
 
 
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 Minimum Experience:
 
 
 
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 2 years relevant customer service experience in a shopping Centre or hospitality background preference for front-desk.
 
 
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 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
</div>

Customer Service Assistant I Real Estate I DFC Mall

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