shopping centre manager

Landmark Group

<div>
 <p>
  <strong>
   Dear Applicants,
  </strong>
 </p>
 <p>
  <strong>
   Home Centre Landmark is Hiring for Manager_ Digital Merchandiser.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   Interested candidates can apply immediately:
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Roles and responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Execute merchandising initiatives across territories
  </li>
  <li>
   Define merchandising layout on site for each event based on category-wise sales priorities and asset performance data from past events
  </li>
  <li>
   Oversee designs of all creative assets to be used for merchandising on the site
  </li>
  <li>
   Develop an end to end changeover plan for the event to ensure timely upload of assets and ensure implementation
  </li>
  <li>
   Design, develop and execute landing pages
  </li>
  <li>
   Monitor, report, and ensure resolution for all platform hygiene issues (site QC) on a regular basis
  </li>
  <li>
   Develop repository of past creative themes, stock/generic assets, and links for use in upcoming event
  </li>
  <li>
   Co-ordinate with territory teams to obtain permissions for launching sale events
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Any Undergraduate Degree / Post Graduate Degree
  </li>
  <li>
   2-5 years of work experience in website merchandizing / visual merchandizing
  </li>
  <li>
   Experience in eCommerce in a similar role- Preferred
  </li>
  <li>
   Creative mindset
  </li>
  <li>
   Good communication skills visible in presentations, written, and verbal communications
  </li>
  <li>
   Flexibility to adapt to a variety of engagement types, working hours, work environment, and at times locations
  </li>
  <li>
   Ability to effectively and independently engage with the stakeholders across teams
  </li>
  <li>
   Excellent Team Player
  </li>
 </ul>
 <p>
 </p>
</div>


Manager_ Digital Merchandiser _ Homecentre

Sephora

<div><p>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.</p><p></p><p><br>
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.</p><p></p><p><br>
With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.</p><p></p><p><b><i><br>
You will excel and enjoy this position if you are ready to actively handle the following missions :</i></b></p><p></p><p><b><br>
Client Experience</b></p><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Supervisor and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Area Manager in analyzing results and proposing action plans in order to enhance the client experience.</li><li>
Maintain and enforce quality customer service and resolve customer service complaints.</li></ul><p><b>
Sales
</b></p><ul><li>Inspire the team in achieving commercial and operational KPI&rsquo;s and create improvement plans to drive them.</li><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Achieve the desired market share for services .</li><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li></ul><ul><li>Create disruptive internal competitions to motivate the team and boost achievements.</li><li>
analyzing the results achieved during the shift/floor leadership segment and create action plans during the day to achieve set target.</li></ul><div></div><p><b><br>
Operations</b></p><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Enforce the team to apply and follow established policies and procedures regarding store operations.
</li></ul><ul><li>Accurately monitor stock availability and report low stock to Head Office to avoid OOS situations.</li><li>
Propose podium order and track daily performance.</li><li>
Drive all operational KPIs and create improvement plans for each.
</li><li>Align with Category Departments on Shelving plans, novelties, brand relocations, gird changes etc.. and communicate to your assigned team.</li></ul><div></div><p><b><br>
Business</b></p><ul><li>
Provide support to the Area Manager with knowledge of the market conditions, competition, client needs, etc.</li><li>
Analyze all relevant KPIs and propose action plans for improvement.
</li><li>Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends .</li><li>
Plan, implement and oversee in-store promotional events or displays.</li><li>
Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>
Ensure all Business reports are completed efficiently when required.</li></ul><div><br>
</div><p><b>People</b></p><ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Area Manager.</li><li>
Ensure the team is attending training and follow up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li></ul><ul><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with the Area Manager for final validation according to business needs.</li></ul><p></p><p><b><br>
Know How</b></p><ul><li>
Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>
Keep up-to-date on trends and products.</li><li>
Inspire, mentor and coach the team.</li><li>
Transfer knowledge and create a highly performing culture in the store.</li></ul><div></div><p><b><i><br>
Do not hesitate to apply if you have&hellip; or if you are &hellip;</i></b></p><p><b>
Internal Relationships</b></p><ul><li>
Store team (Supervisor, Beauty Consultants), and Head office team.</li></ul><div></div><p><b><br>
External Relationships</b></p><ul><li>
Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul><div></div><p><b><br>
Training Knowledge</b></p><ul><li>
Advanced Product Knowledge.</li><li>
Intermediate knowledge on health and safety procedures.</li></ul><p></p><p><b><br>
Experience</b></p><ul><li>
Proven successful role in managing.</li><li>
Minimum 5 to 6 years experience in store management.</li><li>
Bachelor's degree.</li></ul><div><br>
</div><p><b>Languages</b></p><ul><li>
English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>
Arabic is a plus in OGCC and mandatory for KSA.</li></ul><div></div><p><b><br>
Competencies</b></p><ul><li>
Digital orientation/analytical skills/ business acumen.</li><li>
Excellent communication skills.</li><li>
Intermediate MS Office skills.</li><li>
Ability to deal with Ambiguity.</li></ul><ul><li>
Commercial awareness.</li><li>
Ability to develop and manage teams.</li></ul><p></p><p><b><i><br>
Here, you will find:</i></b></p><ul><li><b>
Community,</b> in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li><b>
Culture </b>of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li><b>
Work that brings fulfillment.</b> From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul><p></p><p><b><i><br>
Join us and belong to something beautiful.
</i></b></p><p><i>At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.</i></p></div>

Store Manager - Dubai

Hermès

<div>
 <strong>
  TITLE: RETAIL STORE PLANNER
  <br/>
  <br/>
 </strong>
 <strong>
  REPORTING LINE:
 </strong>
 Store Director
 <br/>
 <br/>
 <strong>
  OVERALL MISSION:
  <br/>
  <br/>
 </strong>
 The Retail Store Planner contributes as directly as possible to the business of the store and to the quality of service to customers by ensuring an optimal management of the store stocks and flows.
 <br/>
 <br/>
 His/her goal is to get the right product at the right moment in store to improve and sustain sales.
 <br/>
 <br/>
 She/he oversees the replenishment plan and the replenishment strategy of her/his store.
 <br/>
 <br/>
 She/he will occupy a key position between store team (sales &amp; stock team), logistic team (LDC, Central warehouse, Operations) and subsidiary retail merchandising &amp; planning teams.
 <br/>
 <br/>
 She/he will implement and follow closely KPIs related to her/his activity.
 <br/>
 <br/>
 <strong>
  MAIN MISSIONS
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Stock Quality &amp; stock month coverage responsibility
  </li>
 </ul>
 <ul>
  <li>
   Stock quality &amp; Sales follow up:
  </li>
  <ul>
   <li>
    Analyze, identify and closely follow up the key selling items by M&eacute;tier at different levels: SKUs, model, category and implement relevant KPI (MOS, Sell trough)
   </li>
   <li>
    Arrange weekly meetings with In-store Sales floor manager to align on the product offer in store
   </li>
   <li>
    Apply the product strategy defined with Store team &amp; Retail Merchandising
   </li>
   <li>
    Proactively advise and promote slow moving items to the Sales team
   </li>
   <li>
    Proactively monitor and flag product shortage or risk of shortage and propose alternatives
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <ul>
  <li>
   Stock month coverage:
  </li>
  <ul>
   <li>
    Define, follow, and optimize the right stock coverage for the store to ensure the realization of the store&rsquo;s sales target and align the guidelines from the subsidiary retail merchandising team
   </li>
  </ul>
  <li>
   Implement relevant KPIs:
  </li>
  <ul>
   <li>
    MOS, Sell trough, Stock ageing and ensuring rotation of products from remote warehouse
   </li>
   <li>
    Share weekly KPIs and strategy with the store manager
   </li>
   <li>
    In-store space capacity monitoring:
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <ul>
  <li>
   Storage capacity:
  </li>
  <ul>
   <li>
    Monitor closely the storage capacity to avoid saturation of the in-store stockroom and to enhance the store sales strategy (by available stockrooms and by m&eacute;tiers)
   </li>
   <li>
    Help to organize the store stockrooms (front &amp; back &amp; remote) based on the product offer strategy defined by the Floor Manager
   </li>
   <li>
    Product Call Strategy
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <li>
  Where (and when) applicable
 </li>
 <ul>
  <li>
   Min / Max settings CEGID/COCKPIT: Implement with in-store floor managers the min / max CEGID/COCKPIT settings with the store remote stockroom, based on the product offer, the sales strategy and the storage capacity. Follow up and revise them on regular basis
  </li>
  <li>
   Special events: Anticipate and adapt the product call based on peak seasons (Fashion weeks, Year-end celebrations), store commercial events (Trunk shows and M&eacute;tiers Discoveries), new products&rsquo; launches, and support phase out process, in collaboration with the Merchandising team
  </li>
  <li>
   Follow up with LDC your product call and control your replenishment plan vs reality: strong communication to share priorities &amp; needs
  </li>
  <li>
   Relations with other Group actors
  </li>
  <li>
   Work closely with Store management team to reach KPIs
  </li>
  <li>
   Collaborate closely with local Logistic team &amp; Operations team
  </li>
  <li>
   Collaborate closely with RM teams (RM &amp; Planning): alert for stock shortage and request of stock rebalancing
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  MEASURES OF SUCCESS
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Optimum stock levels across all metiers in store
  </li>
  <li>
   Efficient rotation of stock to maximum sell through rates
  </li>
  <li>
   Achievement of the monthly/annual sales budget
  </li>
  <li>
   Increased product awareness of the store team
  </li>
  <li>
   Strong collaboration levels with all stores and corporate actors
  </li>
  <li>
   Build store partnership and community with the HQ Planning team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  PROFILE
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At least 2 years&rsquo; experience in Retail back office or Planning/Supply Chain
  </li>
  <li>
   Good understanding of supply chain basic concepts
  </li>
  <li>
   Good knowledge of forecasts methodologies and tools
  </li>
  <li>
   Excellent behavioral and communication skills, leadership, ability to work with sales teams and liaise with corporate teams
  </li>
  <li>
   Very organized, rigorous, and reliable
  </li>
  <li>
   Excellent analytical skills
  </li>
  <li>
   Business and service-oriented, proactive to propose improvements and support other team members.
  </li>
  <li>
   Proficient with Excel (PIVOT, Xlookup functions), Word, Power point
   <br/>
   <br/>
  </li>
 </ul>
 A creator, artisan and seller of high-quality objects since 1837, Herm&egrave;s is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Herm&egrave;s cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal m&eacute;tiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
</div>


Retail Store Planner - Mall of the Emirates

<div>
 <strong>
  Title
 </strong>
 : After-Sales Executive
 <br/>
 <br/>
 <strong>
  Position
 </strong>
 : Within the general organization of the Brand, the job holder reports to the Customer Service Manager.
 <br/>
 <br/>
 <strong>
  Responsibilities
 </strong>
 : The After-Sales coordinator responsibilities include:
 <br/>
 <br/>
 This position focuses on commercial and technical duties and responsibilities, in combination with administrative tasks. Communicating enthusiasm for the Brand products and for their intrinsic value.
 <br/>
 <br/>
 <strong>
  Customer Service :
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To welcome the customer with a smile, to make eye contact, and to try to acknowledge him/her as soon as he/she has entered the store in such a way as to make him/her feel that his/her presence has been noticedand is welcome.
  </li>
  <li>
   To make the customer feel comfortable by initiating a conversation that allows him/her to express the reasons for his/her visit to the store.
  </li>
  <li>
   Redirects customer to the relevant department when needed (i.e. After Sales, exchanges and return)
  </li>
  <li>
   Communicates with the Sales team to ensure a smooth and elegant handover of the customer to the nearest Sales Advisor/cashier available.
  </li>
  <li>
   To thank the customer for his/her visit in a natural and sincere manner.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  After
 </strong>
 <strong>
  -Sales
 </strong>
 <strong>
  responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for the SAV day to day activities.
  </li>
  <li>
   Responsible for the documentation and for the information flow from and to the SAV department.
  </li>
  <li>
   Maintain a good working relationship with external and internal repairers: craftsman/ watchmaker/ cobbler and alterations workroom/ support sales team.
  </li>
  <li>
   Ensure all H-care files are completed and submitted in a timely manner and clients are informed about the lead time.
  </li>
  <li>
   Resolves common client issues regarding after sales and ensure that a positive outcome is reached whenever possible.
  </li>
  <li>
   Monitor all on-going H-care files and inform/ advise clients of any delays/ problems.
  </li>
  <li>
   Ensure all incoming deliveries of repairs are dealt with immediately, and clients are informed of the status of their repaired goods. Notifying the customer when the product is ready.
  </li>
  <li>
   Work closely with the stock team to ensure that all defective stock is sent to Paris for either credit or repair.
  </li>
  <li>
   Coordinate with the logistics departments to ensure that the documents of the SAV parcels are well prepared.
  </li>
  <li>
   Liaise with stock team and cash desks (Credit Notes and Supplier Returns)
  </li>
  <li>
   Prioritize workload and ensure that most urgent/ important cases are handled promptly
  </li>
  <li>
   Manage the SAV petty cash bills or expenses
  </li>
  <li>
   Follow up with calls and messages
  </li>
  <li>
   Consistently work to maintain and organize the SAV room (receiving, collection)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Teamwork
 </strong>
 <strong>
  :
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Interactive and positive participation in all Morning Briefings and Team meetings to optimize teamwork and problem solving
  </li>
  <li>
   Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team.
  </li>
  <li>
   Inspire colleagues by sharing positive ideas and experiences.
  </li>
  <li>
   Build effective relationships using appropriate verbal and non-verbal communication with all internal customers (Sales Team, F&amp;B Team, Support Services, Management Team etc.).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance
 </strong>
 <strong>
  Criteria
 </strong>
 <strong>
  :
  <br/>
 </strong>
 <ul>
  <li>
   Strong reporting skills accuracy and attention to detail
  </li>
  <li>
   Able to work independently; strong follow up skills
  </li>
  <li>
   Innovative problem-solver
  </li>
  <li>
   Analytical skills
  </li>
  <li>
   Professionalism in services provided to the customer.
  </li>
  <li>
   Positive attitude within the team.
  </li>
 </ul>
</div>


After Sales Executive - Dubai Mall

<div><div><div><p><b>Title </b>: After -Sales Executive
</p></div><div><p><b>Position </b>: Within the general organization of the Brand, the job holder reports to the Customer Service Manager.
</p></div><div><p><b>Responsibilities </b>: The After-Sales coordinator responsibilities include:
</p></div><div><div>This position focuses on commercial and technical duties and responsibilities, in combination with administrative tasks. Communicating enthusiasm for the Brand products and for their intrinsic value.<br>
</div></div><div></div><div><div><b>Customer Service :
</b></div></div><div><ul><li><div>To welcome the customer with a smile , to make eye contact, and to try to acknowledge him / her as soon as he / she has entered the store in such a way as to make him / her feel that his / her presence has been noticed and is welcome .
</div></li></ul></div><div><ul><li><div>To make the customer feel comfortable by initiating a conversation that allows him/her to express the reasons for his/her visit to the store.
</div></li></ul></div><div><ul><li><div>Redirects customer to the relevant department when needed (i.e. After Sales, exchanges and return)
</div></li></ul></div><div><ul><li><div>Communicates with the Sales team to ensure a smooth and elegant handover of the customer to the nearest Sales Advisor/ cashier available .
</div></li></ul></div><div><ul><li><div>To thank the customer for his/her visit in a natural and sincere manner.<br>
</div></li></ul></div><div></div><div><div><b>After </b><b>-Sales </b><b>responsibilities
</b></div></div><div><ul><li><div>Responsible for the SAV day to day activities .
</div></li></ul></div><div><ul><li><div>Responsible for the documentation and for the information flow <b>from </b>and <b>to </b>the SAV department .
</div></li></ul></div><div><ul><li><div>Maintain a good working relationship with external and internal repairers : craftsman / watchmaker / cobbler and alterations workroom / support sales team .
</div></li></ul></div><div><ul><li><div>Ensure all H-care files are completed and submitted in a timely manner and clients are informed about the lead time.
</div></li></ul></div><div><ul><li><div>Resolves common client issues regarding after sales and ensure that a positive outcome is reached whenever possible.
</div></li></ul></div></div><div><div><ul><li><div>Monitor all on- going H-care files and inform / advise clients of any delays / problems .
</div></li></ul></div><div><ul><li><div>Ensure all incoming deliveries of repairs are dealt with immediately , and clients are informed of the status of their repaired goods . Notifying the customer when the product is ready .
</div></li></ul></div><div><ul><li><div>Work closely with the stock team to ensure that all defective stock is sent to Paris for either credit or repair .
</div></li></ul></div><div><ul><li><div>Coordinate with the logistics departments to ensure that the documents of the SAV parcels are well prepared .
</div></li></ul></div><div><ul><li><div>Liaise with stock team and cash desks ( Credit Notes and Supplier Returns )
</div></li></ul></div><div><ul><li><div>Prioritize workload and ensure that most urgent/ important cases are handled promptly
</div></li></ul></div><div><ul><li><div>Manage the SAV petty cash bills or expenses
</div></li></ul></div><div><ul><li><div>Follow up with calls and messages
</div></li></ul></div><div><ul><li><div>Consistently work to maintain and organize the SAV room ( receiving , collection)<br>
</div></li></ul></div><div></div><div><div><b>Teamwork </b><b>:
</b></div></div><div><ul><li><div>Interactive and positive participation in all Morning Briefings and Team meetings to optimize teamwork and problem solving
</div></li></ul></div><div><ul><li><div>Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team.
</div></li></ul></div><div><ul><li><div>Inspire colleagues by sharing positive ideas and experiences.
</div></li></ul></div><div><ul><li><div>Build effective relationships using appropriate verbal and non-verbal communication with all internal customers (Sales Team, F&amp;B Team, Support Services, Management Team etc.).<br>
</div></li></ul></div><div></div><div><div><b>Performance </b><b>Criteria </b><b>:
</b></div></div></div><div><div><ul><li><div>Strong reporting skills accuracy and attention to detail
</div></li></ul></div><div><ul><li><div>Able to work independently ; strong follow up skills
</div></li></ul></div><div><ul><li><div>Innovative problem -solver
</div></li></ul></div><div><ul><li><div>Analytical skills
</div></li></ul></div><div><ul><li><div>Professionalism in services provided to the customer .
</div></li></ul></div><div><ul><li><div>Positive attitude within the team .</div></li></ul></div></div></div><div></div>

Sukoon Insurance

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <ul>
  <li>
   Efficiently lead the Contact Centre&rsquo;s team to continuously improve Customer Service &amp; Production through consistent delivery of superior customer experience.
  </li>
  <li>
   Support the Contact Centre Head in ensuring adherence to Contact Center Service Standards / SOP&rsquo;s and Department Objectives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Accountabilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead the call centre by developing, implementing and reviewing call centre processes for inbound and outbound operations and related responsibilities and tasks;
  </li>
  <li>
   Drive customer satisfaction by ensuring timely resolution of customer queries and complaints, building relations and gaining credibility, through continuous monitoring of call centre KPIS;
  </li>
  <li>
   Training &amp; Coaching: Maintaining high product knowledge level for all team members resulting is efficient call handling , sales and conversion ratio .
  </li>
  <li>
   Updating team members on Process changes, new product release &amp; system changes.
  </li>
  <li>
   Ensure consistency in adherence to the call centre guidelines, underwriting guidelines and operational procedures;
  </li>
  <li>
   Accountable for direct sales in the consumer lines of business;
  </li>
  <li>
   Ensure consistency in adherence to the call centre guidelines, underwriting guidelines and operational procedures;
  </li>
  <li>
   Quality Scores : Maintaining high call quality standards through daily guidance , buddy training &amp; calls monitoring.
  </li>
  <li>
   Set and measure performance targets for speed, efficiency, sales and quality;
  </li>
  <li>
   Manage the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations;
  </li>
  <li>
   Set and measure performance targets for speed, efficiency, sales and quality;
  </li>
  <li>
   Monitor random calls to improve quality, minimize errors and track call center agent performance;
  </li>
  <li>
   Organize staffing, including shift patterns and the number of staff required to meet demand;
  </li>
  <li>
   Forecast and analyze data against budget figures on a weekly and/or monthly basis;
  </li>
  <li>
   Manage the complaint management function and ensure adherence to all DHA/HADD laws on complaint handling.
  </li>
  <li>
   Support team development through periodic review, mentoring, counseling, and feedback.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Performance Indicators (KPIs):
  </strong>
 </p>
 <ul>
  <li>
   CC abandoned rate
  </li>
  <li>
   GPW production
  </li>
  <li>
   Team&rsquo;s Product knowledge
  </li>
  <li>
   GPW Production
  </li>
  <li>
   Team&rsquo;s Quality scores
  </li>
  <li>
   Service Excellency &amp; Complaint Management
  </li>
  <li>
   Team&rsquo;s Data Capture &amp; Accuracy
  </li>
  <li>
   MIS &amp; Reporting
  </li>
  <li>
   Initiative
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills Required:
  </strong>
 </p>
 <ul>
  <li>
   Proven experience as call center manager or similar position.
  </li>
  <li>
   Knowledge of performance evaluation and customer service metrics .
  </li>
  <li>
   Solid understanding of reporting and budgeting procedures.
  </li>
  <li>
   Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.).
  </li>
  <li>
   Proficient in MS Office and call center equipment/software programs.
  </li>
  <li>
   Outstanding communication and interpersonal skills.
  </li>
  <li>
   Excellent organizational and leadership skills with a problem-solving ability.
  </li>
  <li>
   Positive and patient.
  </li>
  <li>
   Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education, Experience and Formal/Professional Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Graduate of any bachelor&rsquo;s degree
  </li>
  <li>
   5 years experience in Insurance / Finance industry
  </li>
  <li>
   5 years experience in Call Center /Customer service team lead role
  </li>
 </ul>
 <p>
 </p>
</div>


Manager, Call Center

Rightangled

<div><p><b>About Medetone</b></p><p>
Medetone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services.</p><p><b>
Role Overview</b></p><p>
We are looking for a confident and motivated Paid Ads Manager specialist to join our ever growing team. The ideal candidate will have extensive experience in setting up and managing paid advertising campaigns across multiple platforms, including Google Ads, Meta Ads, TikTok Ads, and other placement ad networks.</p><p>
This role requires a deep understanding of digital advertising strategies, campaign optimisation, and budget management to maximise return on ad spend. The PPC Specialist will play a key role in driving customer acquisition, improving conversion rates, and enhancing brand visibility.</p><p><b>
Responsibilities</b></p><ul><li>
Plan, create, and manage PPC campaigns across Google Ads, Performance Max, Google Merchant Centre, Meta Ads, TikTok Ads, and other relevant platforms.</li><li>
Conduct thorough keyword research and competitor analysis to optimise ad performance.</li><li>
Set up and manage Google Merchant Centre accounts for e-commerce advertising.</li><li>
Continuously monitor, analyse, and optimise campaign performance to improve key metrics</li><li>
Develop and implement A/B testing strategies for ads, landing pages, and audience targeting to enhance performance.</li><li>
Manage and allocate budgets effectively across different campaigns to ensure cost efficiency and maximised ROI.</li><li>
Track, report, and analyse website analytics and PPC initiatives to provide actionable insights.</li><li>
Collaborate with marketing, design, and content teams to align ad strategies with overall business goals.</li><li>
Ensure compliance with platform policies and advertising guidelines in the healthcare space</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Proven experience as a Paid Ads Manager or in a similar role managing digital advertising campaigns.</li><li>
Expertise in Google Ads, Performance Max campaigns, Google Merchant Centre, Meta Ads, TikTok Ads, and other paid advertising platforms.</li><li>
Strong analytical skills with the ability to interpret data and generate insights to optimise performance.</li><li>
Experience with budget management and maximising ROI on ad spend.</li><li>
Proficiency in keyword research tools, Google Analytics, and ad tracking software.</li><li>
Excellent knowledge of audience targeting, bidding strategies, and ad copy optimisation.</li><li>
Ability to work independently and manage multiple campaigns simultaneously.</li><li>
Strong problem-solving skills and attention to detail.</li><li>
Knowledge of SEO principles and how they complement PPC strategies</li></ul><br>
<b>
Benefits</b><p><b><br>
Why Work With Us?</b></p><p>
At Medetone, we are committed to creating a dynamic, innovative workplace where every team member has the opportunity to make a real impact. You&rsquo;ll be joining a growing company that&rsquo;s at the forefront of healthcare innovation, with the chance to contribute to exciting projects that are transforming patient care.</p><p><b>
What We Offer</b></p><ul><li>
Annual discretionary performance bonus</li><li>
Access to cutting-edge technology and tools to support your work</li><li>
Employee discounts on our healthcare products</li><li>
Opportunities for personal and professional development within a forward-thinking company</li></ul></div>

Paid Ads Manager - Dubai

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