shopping centre manager

noon

<div>
 
 Build the Future of Retail with Dubai Mall Online
 
 
 
 
 
 Dubai Mall is the world&rsquo;s most visited shopping destination &mdash; welcoming hundreds of millions of visitors every year and home to some of the most iconic global brands. Now, we&rsquo;re taking it online.
 
 
 Dubai Mall Online is a first-of-its-kind digital platform bringing the scale and energy of Dubai Mall into a powerful digital experience &mdash; redefining how customers discover, shop, and receive premium retail.
 
 
 The platform is being built through a long-term partnership between Emaar and noon, one of the world&rsquo;s leading technology and ecommerce companies. Powered by noon&rsquo;s world-class tech, logistics, and digital capabilities, Dubai Mall Online combines the strength of a global retail icon with the speed and ambition of a tech-led organization.
 
 
 We&rsquo;re assembling the founding team behind this launch and looking for ambitious builders who want to create something truly new. If you thrive in fast-paced environments, enjoy solving complex problems, and want to help shape the future of retail at global scale &mdash; this is your moment.
 
 
 Come help build the next chapter of an icon and redefine the future of retail.
 
 
 
 
 
 
 About noon
 
 
 
 Founded in the Middle East, noon is one of the world&rsquo;s leading digital commerce platforms, serving millions of customers across the UAE, Saudi Arabia, and Egypt.
 
 
 Over the past decade, noon has built a world-class technology platform, last-mile logistics network, and operations engine powering multiple businesses &mdash; from ecommerce and quick commerce to food delivery, fintech, and digital services.
 
 
 Today, noon operates some of the region&rsquo;s most recognizable consumer brands, including noon.com, noon Minutes, and Supermall, delivering at scale with speed, innovation, and customer obsession at its core.
 
 
 Joining noon means working in a high-ownership environment where small teams build big things, decisions move fast, and impact is visible. It&rsquo;s a place for builders who want to learn quickly, take responsibility early, and help shape the future of digital commerce in the region.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 We are seeking a Senior Manager, Customer Service to build and lead the customer service function for Dubai Mall Online. This role will be responsible for delivering a best-in-class customer support operation that reflects the premium standards of Dubai Mall while operating at the speed and scale of a modern ecommerce platform.
 
 
 Candidate will oversee customer service operations across all support channels, ensuring fast, efficient, and empathetic resolution of customer inquiries and issues. This leader will design scalable service processes, implement best-in-class support tooling and automation, and build high-performing teams capable of delivering consistent and high-quality customer service.
 
 
 As a founding leadership role, this position will play a critical part in establishing how customer service operates and scales for Dubai Mall Online from day one.
 
 
 
 
 
 
 What you'll do
 
 
 
 
 
 
 Customer Service Strategy &amp; Operations
 
 <ul>
 <li>
 Define and execute the overall customer service strategy aligned with Dubai Mall Online&rsquo;s premium brand positioning.
 </li>
 <li>
 Lead the day-to-day customer support operations across all service channels including chat, email, voice, and social media.
 </li>
 <li>
 Ensure fast, efficient, and high-quality resolution of customer inquiries, issues, and complaints.
 </li>
 <li>
 Develop service standards and operational frameworks that balance efficiency with high-quality service delivery.
 </li>
 <li>
 Drive continuous service improvement initiatives using customer feedback, operational data, and service analytics.
 </li>
 </ul>
 
 
 
 
 Customer Support Operations &amp; Escalations
 
 <ul>
 <li>
 Oversee all customer support activities including inquiries, complaints, order issues, delivery concerns, and return-related support.
 </li>
 <li>
 Design and optimize processes for handling returns, refunds, and exchanges in coordination with operations and logistics teams.
 </li>
 <li>
 Manage complex customer escalations and ensure timely and effective resolution.
 </li>
 <li>
 Act as the senior escalation owner for high-impact customer issues and executive-level cases.
 </li>
 <li>
 Partner closely with logistics, marketplace, product, and operations teams to resolve root-cause issues and prevent recurrence.
 </li>
 </ul>
 
 
 
 
 Tooling, Automation &amp; Process Excellence
 
 <ul>
 <li>
 Evaluate, implement, and optimize customer service platforms and support tooling.
 </li>
 <li>
 Drive automation initiatives to improve response times, resolution efficiency, and operational scalability.
 </li>
 <li>
 Develop and maintain scalable SOPs and service playbooks to ensure consistent customer service delivery.
 </li>
 <li>
 Leverage AI, workflow automation, and knowledge management systems to enhance support efficiency while maintaining service quality.
 </li>
 </ul>
 
 
 
 
 Team Leadership &amp; Capability Building
 
 <ul>
 <li>
 Build, lead, and develop a high-performing customer service organization.
 </li>
 <li>
 Design onboarding, training, and continuous development programs for customer support teams.
 </li>
 <li>
 Establish performance metrics, coaching frameworks, and quality assurance standards.
 </li>
 <li>
 Foster a service-oriented culture focused on responsiveness, accountability, and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 Performance Management &amp; Insights
 
 <ul>
 <li>
 Define and own customer service KPIs including CSAT, response time, resolution time, first-contact resolution, and escalation metrics.
 </li>
 <li>
 Translate customer feedback and support data into actionable operational improvements.
 </li>
 <li>
 Deliver regular executive reporting and recommendations based on service performance and operational insights.
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Profile
 
 
 
 
 
 <ul>
 <li>
 7+ years of experience in Customer Service, Customer Support, or Customer Operations leadership roles within ecommerce, marketplace, retail, or technology environments.
 </li>
 <li>
 Proven experience building or scaling customer service functions in fast-growth or launch environments.
 </li>
 <li>
 Strong understanding of ecommerce operations, logistics, and post-purchase customer support processes.
 </li>
 <li>
 Experience implementing customer service platforms, automation, and operational process improvements.
 </li>
 <li>
 Demonstrated success managing customer service performance metrics such as CSAT, response time, and resolution efficiency at scale.
 </li>
 <li>
 Strong stakeholder management skills with the ability to collaborate across operations, logistics, product, and marketplace teams.
 </li>
 <li>
 Experience leading and developing large operational support teams in high-growth environments.
 </li>
 </ul>
 
 
</div>

Senior Manager, Customer Service - Dubai Mall Online

wizkidz Nursery

Female Deputy Center ManagerLocation: Dubai, UAEIndustry: Early Childhood Education / NurseryEmployment Type: Full-TimePosition OverviewWe are seeking an experienced and highly competent Female Deputy Center Manager for a nursery based in Dubai. This is a senior operational leadership role responsible for ensuring excellence in daily operations, parent management, curriculum implementation, KHDA compliance, staff supervision, hygiene standards, and regulatory adherence.The Deputy Center Manager must be independently capable of managing operations and representing the nursery professionally in the absence of the Center Manager or Business Development Manager.1. Daily Operations Management (Top Priority)Oversee and manage all daily nursery operations.Ensure zero lapses in hygiene, safety, supervision, and security.Conduct hourly monitoring of classrooms and common areas.Ensure strict adherence to operational workflows and policies.Supervise attendance records and daily temperature logs.Monitor cleanliness and sanitation standards continuously.Ensure safeguarding procedures are followed at all times.Handle parent complaints professionally and promptly.Maintain daily communication with existing parents.Resolve concerns calmly and effectively.Conduct nursery tours for prospective parents.Independently conduct professional nursery tours in the absence of the Center Manager or Business Development Manager.Confidently present the nursery curriculum, policies, facilities, and operational standards during tours.Support admissions coordination and follow-ups when required.2. KHDA Compliance &amp; Regulatory OversightEnsure full compliance with KHDA rules, regulations, and procedures.Maintain the nursery in continuous KHDA inspection readiness.Update new student records accurately on the KHDA portal.Follow up with KHDA for approvals and documentation.Ensure policies and procedures align with KHDA guidelines.Maintain complete regulatory documentation.Ensure timely updates and compliance submissions.3. Curriculum &amp; Academic SupervisionEnsure proper implementation of the nursery curriculum.Monitor lesson planning and classroom activities.Conduct classroom observations and provide feedback.Guide teachers to maintain high educational standards.Ensure curriculum aligns with KHDA expectations.Preferred Qualification: CACHE Level 3 or Level 5 (Early Years).4. Staff Leadership &amp; Documentation ControlManage teachers, assistant teachers, and care assistants.Conduct daily briefings and supervision.Monitor staff performance and policy compliance.Maintain updated staff records on KHDA portal and internal systems.Track document expiries (visa, Emirates ID, health card, qualifications, insurance).Ensure timely renewals and compliance.Train new staff on policies, hygiene, safeguarding, and operations.5. Fee Records &amp; Administrative OversightMaintain accurate student data and fee records.Monitor payments and follow up on outstanding fees.Send reminders on monthly, termly, half-yearly, and yearly basis.Maintain structured documentation and reporting.6. Technology &amp; Systems Competency (Mandatory)Proficient in MS Office (Word, Excel, Outlook).Strong Excel skills for tracking and reporting.Efficient in using parent communication applications.Maintain structured digital records.Generate operational and compliance reports.Comfortable using internal nursery management systems.Mandatory RequirementsFemale candidate.Minimum 5&ndash;7 years of UAE nursery experience.In-depth knowledge of KHDA regulations.Strong daily operational management experience.Strong parent-handling capability.Ability to independently manage operations and conduct tours in leadership absence.Strong hygiene and safeguarding knowledge.Proven team leadership experience.Bachelor&rsquo;s Degree mandatory.CACHE Level 3 or Level 5 preferred.How to ApplyInterested candidates may send their updated CV to: nurseryjobs.uae@gmail.comOnly shortlisted candidates will be contacted.Job Type: Full-timePay: AED5,500.00 - AED6,000.00 per month

Deputy Center Manager(female)

Crowne Plaza Hotel

<div>What's your passion? Whether you're into dancing, diving, or dominoes at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do to their hobbies - people who help us create great hotels guests love.
Crowne Plaza Dubai Marina will be the perfect location that completely understands Modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-meter hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.
With 273 stylish rooms and a convenient, prestigious location, you will find Crowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable leisure time, and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.
We have an exciting opportunity for you as Outlets Manager to join our enthusiastic team at Crowne Plaza Dubai Marina in our All Day Dining and Lobby Loung / Bar
As an Outlet Manager, you are responsible for managing restaurant operations to deliver an excellent Guest experience. The Outlet Manager will also be required to manage, train, and develop colleagues and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Manage Restaurants operations</li><li>
Maintain exceptional levels of customer service</li><li>
Recruit, manage, train and develop the Restaurant team</li><li>
Manage guest queries in a timely and efficient manner</li><li>
Work within budgeted guidelines in relation to Food and Payroll</li><li>
Drive sales to maximize budgeted revenue</li><li>
Develop menus with other members of Food and Beverage team</li><li>
Accountable for monthly stock takes</li><li>
Set departmental targets and objectives, work schedules, budgets, and policies and procedures</li><li>
Evaluate guest satisfaction levels with a focus on continuous improvement</li><li>
Ensure communication meetings are conducted and post-meeting minutes generated</li><li>
Be environmentally aware</li><li>
Assist other departments wherever necessary and maintain good working relationships</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li></ul>
The successful candidate will be hands-on leader with the ability to positively coach and motivate the team to success. Ideally, the candidate would have minimum 2 years experiences in a similar role in a 5 star hotel; able to handle multi-national team; Strong in HACCP procedures and application; exposure to outlet opening; exposure to a wide variety of outlets. The position required a high organization skill; highly motivated; focus on training and developing staff member; good administration skill.
IHG is more than just a great place to stay; we are also one of UAE&rsquo;s best employers. We are looking for exceptional people like you to greet the world and be the spark that makes us even better. 
 
We passionately believe that it&rsquo;s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone. 
 
We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 6,000 hotels in over 100 countries, the world is your oyster.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Outlets Manager at Crowne Plaza Dubai Marina

One&Only One Za’abeel

<div></div><div><div>Sales Leisure Manager, One and Only One Za'abeel 
(19467)</div> 
<div></div>
<div>At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests&rsquo; stay to bring their dreams and desires to life. With an atmosphere that&rsquo;s chic but wonderfully unstuffy&trade;, and a team who are meticulous but warm, we seek to exceed our guests&rsquo; expectations at every possible turn.</div> 
<div> 
Behold the dawn of a new, all-encompassing resort experience in Dubai &ndash; One&amp;Only One Za&rsquo;abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest&rsquo;s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it&rsquo;s our passion.</div> 
<div></div>
<div>
About The Role</div>
<div>
The Sales Manager &ndash; Leisure is responsible for managing and growing the leisure segment for One&amp;Only One Za&rsquo;abeel, with a primary focus on luxury consortia partnerships while also supporting wholesale and B2B leisure business as required. Reporting to the Account Director &ndash; Leisure, this role drives room night production, protects rate integrity, strengthens brand positioning across key source markets, and builds long-term strategic relationships within the global luxury travel trade. This position requires a commercially astute, relationship-driven professional with strong understanding of luxury distribution and international sales representation. The role involves international travel, including to the United States.</div>
<div>
Key Duties and Responsibilities</div>
<ul><li>Develop and execute the leisure sales strategy in alignment with the hotel&rsquo;s overall commercial objectives.</li></ul>
<ul><li>Manage and grow key luxury consortia partnerships</li></ul>
<ul><li>Support wholesale and B2B leisure accounts where required, ensuring rate integrity and distribution compliance.</li></ul>
<ul><li>Achieve assigned room night, revenue, and market share targets through proactive account management and business development.</li></ul>
<ul><li>Conduct regular account reviews and production analysis, identifying growth opportunities and corrective actions.</li></ul>
<ul><li>Ensure rate parity and compliance across static and dynamic contracts in coordination with Revenue and Distribution.</li></ul>
<ul><li>Represent the hotel at international trade fairs, roadshows, client events, and consortia conferences, particularly in the US and other key leisure markets.</li></ul>
<ul><li>Build and maintain strong relationships with luxury travel advisors and agency decision-makers.</li></ul>
<ul><li>Collaborate with Revenue and Marketing to implement tactical offers, joint campaigns, and partner activations.</li></ul>
<ul><li>Maintain accurate CRM records in Salesforce and ensure pipeline visibility.</li></ul>
<ul><li>Provide market intelligence, competitor benchmarking, and business trend analysis to support strategic planning.</li></ul>
<ul><li>Uphold One&amp;Only brand standards in all commercial activities and client interactions.</li></ul>
<div>
About You</div>
<ul>
<li>Minimum 3&ndash;5 years&rsquo; experience in luxury hotel leisure sales, consortia, or wholesale distribution.</li>
<li>Proven track record of achieving and exceeding sales and revenue targets.</li>
<li>Strong understanding of consortia contracting, static/dynamic rate management, and distribution best practices.</li>
<li>Existing relationships within luxury travel advisor networks highly preferred.</li>
<li>Excellent negotiation, communication, and presentation skills.</li>
<li>Strong analytical capabilities and attention to detail.</li>
<li>Proficiency in Salesforce and commercial reporting systems.</li>
<li>Bachelor&rsquo;s degree in Hospitality, Business Administration, or related field preferred.</li>
<li>Must hold a visa that allows travel to the United States due to business needs.</li></ul> 
<div></div>
<div>Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Sales Leisure Manager, One and Only One Za'abeel

Maison Alaïa

<div>
 The Emirati National Boutique Admin Coordinator supports the efficient and elegant daily operations of the Ala&iuml;a boutique. This ensures administrative, operational, and back-office procedures are executed to the highest standard, in line with Maison values. KEY REPONSIBILITIES: 1. Boutique Operations Support:
 
 
 <ul>
 <li>
 Oversee boutique documentation, reporting, and filing systems (sales reports, attendance records, compliance documents, etc.).
 </li>
 <li>
 Handle boutique supply orders, vendors management, invoices, and inventory of packaging, stationery, and other essentials
 </li>
 <li>
 Coordinate &amp; report maintenance requests and ensure boutique readiness and upkeep
 </li>
 <li>
 Support during cycle counts, inventories activities, receiving shipments from forwarders etc.
 </li>
 <li>
 Ensure all boutique licenses &amp; documents are up to date and manage mall &amp; over nights permits 2. Client &amp; Commercial Support:
 </li>
 <li>
 Help with preparation for events or special appointments (materials, catering orders, etc.)
 </li>
 <li>
 Support the sales team during busy periods to ensure clients&rsquo; experience expectations are met, this includes help in locating stock, packing items, and fitting room readiness to welcome clients etc.
 </li>
 <li>
 Help during VM set up activities &amp; changes, help the team to ensure the display is maintained and floor is in the best condition to welcome clients KEY SKILLS AND COMPETENCIES:
 </li>
 <li>
 Strong organizational and multitasking skills
 </li>
 <li>
 Attention to detail and a high sense of discretion
 </li>
 <li>
 Ability to use MS Office including Excel and Outlook
 </li>
 <li>
 Clear communication and teamwork abilities
 </li>
 <li>
 Client-centric mindset and service attitude
 </li>
 <li>
 UAE National with Family Book
 </li>
 <li>
 Fluent in English &amp; Arabic We make hearts beat. &ldquo;We wish to create a welcoming home and bespoke moments to reveal and empower feminity, and nurture a multicultural community of clients, lasting through generations&rdquo; Pieter Mulier Since 1964, Ala&iuml;a is a Parisian Fashion Maison, with a Couture soul and a timeless sense of beauty. Azzedine Ala&iuml;a, a legendary master of cut, changed the look of fashion in the 80&rsquo;s with his sculptural silhouettes. Today, the Belgian Creative Director Pieter Mulier, perpetuates his quest of perfection and modernity, sharing the same technical skills and passion for arts. Shape driven creations and iconic knits are sculpted on the body, crafting unique interpretations of the free beauty of women.
 </li>
 </ul>
</div>

Boutique Admin Coordinator - Emirati National

Majid Al Futtaim

<div>
 
 Job Title
 
 
 
 Concierge, VIP Lounge | Asset Management Business Unit | Majid Al Futtaim Properties
 
 
 
 Role Summary
 
 
 
 To ensure the delivery of smooth, efficient and consistent best practice implementation for the running of the VIP Lounge. You will be responsible in following and delivering bespoke processes and procedures of the VIP Guest Service Program and Centre to ensure provision of outstanding services to our VIP customers at all times.
 
 
 
 Role Profile
 
 
 
 <ul>
 <li>
 Responsible for membership&rsquo;s enrollment, welcome new and regular members, show the facilities, describe the services, and facilitate all their concierge requirements.
 </li>
 <li>
 Responsible for assisting guests with various tasks related to their visit to the lounge and for providing full information about the entire Mall, it&rsquo;s services and the local vicinity in the mall continuing effort to deliver outstanding VIP guest service;
 </li>
 <li>
 Maintain a peaceful and service friendly environment in the lounge including - but are not limited to &ndash; F&amp;B service, housekeeping duties management all around the lounge area, ambience and remaining services provided.
 </li>
 <li>
 Provide professional and discrete VIP concierge services like: arranging reservations and/or confirmation of reservations, dining, wellbeing, entertainment, services and as well arrangements for off-premise activities, including but not limited to dining, transportation services/rentals, entertainment, airport/hotel check-ins, services and shopping;
 </li>
 <li>
 Conduct Pre-Arrival calls for members, make preliminary arrangements for their lounge/mall experience.
 </li>
 <li>
 Able to personalize each member&rsquo;s visit, knowing their full profile, preferences, and ways to surprise them, keeping all the data protected under full confidentiality.
 </li>
 <li>
 Be always aware of UAE event&rsquo;s calendar, activity updates and VIP access to all, maintaining always the key contacts updated.
 </li>
 <li>
 Responsible for managing in Lounge service bookings including venue preparation and payment management.
 </li>
 <li>
 Personal Shopper - assist VIP guests with their shopping by giving advice and highlighting latest trends and upcoming new items in their preferred stores. Shopping on behalf of guests.
 </li>
 <li>
 B2B Engagement - establish a strong relation with all In Lounge Service Providers and Tenants and action all requests received through them instantly.
 </li>
 <li>
 Campaign Management - manage all campaigns related to the Lounge in line with campaign management SOP.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in hospitality /Tourism or equivalent
 </li>
 <li>
 Minimum 4 years progressive experience in the Hospitality field preferably as at Front Desk and/or Concierge.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

VIP Concierge Coordinator

Raffles

<div>Company Description 
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. 
Job Description 
PURPOSE OF POSITION
To be responsible for all activities relevant to Raffles Club guests such as the reception, private check in / out, cashiering, foreign exchange and assisting guests with inquiries.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>
Greet guests at all times in a friendly and helpful manner</li><li>
Register and room all Raffles Club guest arrivals according to established procedures</li><li>
Perform check-in, check-out and room change procedures and ensure all data is accurately entered into the hotel system</li><li>
Liaise closely with Butlers to escort and do follow-ups on guest requests or requirements</li><li>
Maintains cashier float and ensure accurate daily report of all money received</li><li>
Cashes hotel guests&rsquo; personal and travelers checks and assists with currency exchange</li><li>
Keeps abreast of all modifications to accounting policies and procedures</li><li>
Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs and Hotel Loyalty programs (Raffles Ambassadors)</li><li>
Attend to guest&rsquo;s complaints, inquiries and requests; refer problems to supervisor/Assistant Manager if he/she unable to assist</li><li>
Is familiar with other Raffles properties so that guests indicating any next destination on the registration card can be &ldquo;sold&rdquo; on an onward booking to another Raffles property</li><li>
Ensure that guests depart the hotel with a positive impression of the hotel service</li><li>
Perform audit balances and prepare all reports for audit in an orderly fashion</li><li>
Maintain comprehensive knowledge of standard reservation procedures</li><li>
Offer secretarial duties for guests such as faxing, posting, copying, scanning etc.</li><li>
Maintain exemplary department standards of behavior and appearance and attitude</li><li>
Ensure that Reception and Lounge work area is clean and in an orderly state at all times</li><li>
Performs related duties and special projects assigned</li><li>
Adhere to OH&amp;S policies and procedures</li><li>
Set up for Breakfast, High-Tea &amp; Cocktail Hour &amp; ensure timely replenishment of amenities</li><li>
Forecast weekly stock intake on food and beverage in the lounge</li></ul> 

Qualifications 
PERSONAL ATTRIBUTES<ul><li>
Good level of engagement with guests</li><li>
Ability to work cohesively as a team with a multi-cultural workforce</li><li>
Excellent communication skills</li><li>
High level of integrity, enthusiasm, dedication, support for continuous improvement</li><li>
Good knowledge of Front Office and F&amp;B Operations</li></ul>
QUALIFICATIONS<ul><li>
Post Secondary school education or Diploma from School for Tourism &amp; Hotel Management
</li></ul>EXPERIENCE<ul><li>
Minimum 1 - 2 years&rsquo; relevant experience in customer service/guest relations</li></ul> 

Additional Information 
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates</div>

Raffles Club Agent

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