shopping centre manager

Hilton

<div>A Duty Manager at Waldorf Astoria Dubai International Financial Centre, a Forbes Five-Star luxury hotel, plays a key leadership role in ensuring seamless hotel operations and delivering exceptional guest experiences. As a visible ambassador of the hotel, this role fosters collaboration across departments, inspires operational excellence, and upholds the highest standards of luxury hospitality through thoughtful, personalised service and a commitment to Forbes Five-Star excellence.</div>
 <div><div>What will I be doing?
 
A Duty Manager at Waldorf Astoria Dubai International Financial Centre is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
<ul><li>Provide refined leadership and operational oversight of daily hotel operations, ensuring seamless delivery of Forbes Five-Star service standards across all guest touchpoints.
</li><li>Act as a primary point of contact for guests, with particular focus on VIPs, ensuring needs are anticipated and exceeded with discretion, professionalism, and grace.
</li><li>Oversee and coordinate operations across all departments to ensure smooth, efficient, and consistent hotel performance.
</li><li>Represent Senior Leadership during assigned shifts, assuming full responsibility for hotel operations, decision-making, and guest experience.
</li><li>Conduct regular property walks to monitor cleanliness, safety, security, and overall presentation of the hotel.
</li><li>Supervise and verify operational and financial procedures, ensuring accuracy, compliance, and integrity of reporting.
</li><li>Prepare shift and operational reports, investigate discrepancies, and communicate findings to relevant stakeholders.
</li><li>Oversee cash handling procedures, ensuring correct balances and strict adherence to financial controls.
</li><li>Optimize room revenue through effective inventory management, strategic upselling, and promotion of the hotel&rsquo;s services and facilities.
</li><li>Ensure full compliance with credit, cash handling, and financial policies, including foreign currency and credit card transactions, maintaining accuracy and security at all times.
</li><li>Confidently manage, document, and resolve guest concerns, incidents, or emergencies, ensuring timely resolution and minimal disruption to the guest experience.
</li><li>Lead and execute all safety, security, and emergency procedures with professionalism, safeguarding guests, colleagues, and hotel assets.
</li><li>Maintain expert knowledge of hotel services, amenities, policies, and the local area to deliver personalized and insightful guest recommendations.
</li><li>Deliver thorough, professional handovers to incoming Duty Managers and department leaders to ensure continuity of service and operational excellence.
</li><li>Support the training, coaching, and development of team members, fostering a culture of accountability, empowerment, and service excellence.
</li><li>Uphold all brand standards when utilizing front-of-house systems, technology platforms, and guest records, ensuring accuracy, confidentiality, and compliance.
</li><li>Conduct detailed health, safety, and property inspections to maintain a pristine, secure, and well-maintained environment.
</li><li>Collaborate closely with all departments to promote teamwork, consistency of service, and operational alignment.</li></ul></div></div>
 <div><div>What are we looking for?
 
Duty Managers serving for the Waldorf Astoria Dubai International Financial Centre are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
<ul><li>Excellent leadership skills and exceptional communication skills
</li><li>A passion for delivering exceptional levels of guest service
</li><li>Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
</li><li>Proven supervisory or leadership experience within Front Office or Concierge in a luxury hotel environment.
</li><li>Strong commercial acumen with proven sales and upselling capabilities.
</li><li>Exceptional leadership, interpersonal, and communication skills with a refined, professional presence.
</li><li>Impeccable grooming standards and a genuine passion for delivering elevated, personalized guest service.
</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
<ul><li>Previous role as Duty Manager in a luxury hotel
</li><li>A degree or diploma in Hotel Management or equivalent
</li><li>An in-depth knowledge of the hotel, leisure or service sector
</li></ul></div>What will it be like to work for Waldorf Astoria Hotels &amp; Resorts?
 
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</div>
 <div><div><div>Join an Award-Winning Workplace Culture
 
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Duty Manager at Waldorf Astoria Dubai International Financial Centre

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. 
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. 
With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
You will excel and enjoy this position if you are ready to actively handle the following missions : 
Client Experience<ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Supervisor and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Area Manager in analyzing results and proposing action plans in order to enhance the client experience.</li><li>
Maintain and enforce quality customer service and resolve customer service complaints.</li></ul>
Sales
<ul><li>Inspire the team in achieving commercial and operational KPI&rsquo;s and create improvement plans to drive them.</li><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Achieve the desired market share for services .</li><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li></ul><ul><li>Create disruptive internal competitions to motivate the team and boost achievements.</li><li>
analyzing the results achieved during the shift/floor leadership segment and create action plans during the day to achieve set target.</li></ul><div></div> 
Operations<ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Enforce the team to apply and follow established policies and procedures regarding store operations.
</li></ul><ul><li>Accurately monitor stock availability and report low stock to Head Office to avoid OOS situations.</li><li>
Propose podium order and track daily performance.</li><li>
Drive all operational KPIs and create improvement plans for each.
</li><li>Align with Category Departments on Shelving plans, novelties, brand relocations, gird changes etc.. and communicate to your assigned team.</li></ul><div></div> 
Business<ul><li>
Provide support to the Area Manager with knowledge of the market conditions, competition, client needs, etc.</li><li>
Analyze all relevant KPIs and propose action plans for improvement.
</li><li>Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends .</li><li>
Plan, implement and oversee in-store promotional events or displays.</li><li>
Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>
Ensure all Business reports are completed efficiently when required.</li></ul><div> 
</div>People<ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Area Manager.</li><li>
Ensure the team is attending training and follow up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li></ul><ul><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with the Area Manager for final validation according to business needs.</li></ul> 
Know How<ul><li>
Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>
Keep up-to-date on trends and products.</li><li>
Inspire, mentor and coach the team.</li><li>
Transfer knowledge and create a highly performing culture in the store.</li></ul><div></div> 
Do not hesitate to apply if you have&hellip; or if you are &hellip;
Internal Relationships<ul><li>
Store team (Supervisor, Beauty Consultants), and Head office team.</li></ul><div></div> 
External Relationships<ul><li>
Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul><div></div> 
Training Knowledge<ul><li>
Advanced Product Knowledge.</li><li>
Intermediate knowledge on health and safety procedures.</li></ul> 
Experience<ul><li>
Proven successful role in managing.</li><li>
Minimum 5 to 6 years experience in store management.</li><li>
Bachelor's degree.</li></ul><div> 
</div>Languages<ul><li>
English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>
Arabic is a plus in OGCC and mandatory for KSA.</li></ul><div></div> 
Competencies<ul><li>
Digital orientation/analytical skills/ business acumen.</li><li>
Excellent communication skills.</li><li>
Intermediate MS Office skills.</li><li>
Ability to deal with Ambiguity.</li></ul><ul><li>
Commercial awareness.</li><li>
Ability to develop and manage teams.</li></ul> 
Here, you will find:<ul><li>
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul> 
Join us and belong to something beautiful.
At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.</div>

Store Manager - Dubai

Hermès

<div>
 
 TITLE: RETAIL STORE PLANNER
 
 
 
 
 REPORTING LINE:
 
 Store Director
 
 
 
 OVERALL MISSION:
 
 
 
 The Retail Store Planner contributes as directly as possible to the business of the store and to the quality of service to customers by ensuring an optimal management of the store stocks and flows.
 
 
 His/her goal is to get the right product at the right moment in store to improve and sustain sales.
 
 
 She/he oversees the replenishment plan and the replenishment strategy of her/his store.
 
 
 She/he will occupy a key position between store team (sales &amp; stock team), logistic team (LDC, Central warehouse, Operations) and subsidiary retail merchandising &amp; planning teams.
 
 
 She/he will implement and follow closely KPIs related to her/his activity.
 
 
 
 MAIN MISSIONS
 
 
 
 <ul>
 <li>
 Stock Quality &amp; stock month coverage responsibility
 </li>
 </ul>
 <ul>
 <li>
 Stock quality &amp; Sales follow up:
 </li>
 <ul>
 <li>
 Analyze, identify and closely follow up the key selling items by M&eacute;tier at different levels: SKUs, model, category and implement relevant KPI (MOS, Sell trough)
 </li>
 <li>
 Arrange weekly meetings with In-store Sales floor manager to align on the product offer in store
 </li>
 <li>
 Apply the product strategy defined with Store team &amp; Retail Merchandising
 </li>
 <li>
 Proactively advise and promote slow moving items to the Sales team
 </li>
 <li>
 Proactively monitor and flag product shortage or risk of shortage and propose alternatives
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Stock month coverage:
 </li>
 <ul>
 <li>
 Define, follow, and optimize the right stock coverage for the store to ensure the realization of the store&rsquo;s sales target and align the guidelines from the subsidiary retail merchandising team
 </li>
 </ul>
 <li>
 Implement relevant KPIs:
 </li>
 <ul>
 <li>
 MOS, Sell trough, Stock ageing and ensuring rotation of products from remote warehouse
 </li>
 <li>
 Share weekly KPIs and strategy with the store manager
 </li>
 <li>
 In-store space capacity monitoring:
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Storage capacity:
 </li>
 <ul>
 <li>
 Monitor closely the storage capacity to avoid saturation of the in-store stockroom and to enhance the store sales strategy (by available stockrooms and by m&eacute;tiers)
 </li>
 <li>
 Help to organize the store stockrooms (front &amp; back &amp; remote) based on the product offer strategy defined by the Floor Manager
 </li>
 <li>
 Product Call Strategy
 
 
 </li>
 </ul>
 </ul>
 <li>
 Where (and when) applicable
 </li>
 <ul>
 <li>
 Min / Max settings CEGID/COCKPIT: Implement with in-store floor managers the min / max CEGID/COCKPIT settings with the store remote stockroom, based on the product offer, the sales strategy and the storage capacity. Follow up and revise them on regular basis
 </li>
 <li>
 Special events: Anticipate and adapt the product call based on peak seasons (Fashion weeks, Year-end celebrations), store commercial events (Trunk shows and M&eacute;tiers Discoveries), new products&rsquo; launches, and support phase out process, in collaboration with the Merchandising team
 </li>
 <li>
 Follow up with LDC your product call and control your replenishment plan vs reality: strong communication to share priorities &amp; needs
 </li>
 <li>
 Relations with other Group actors
 </li>
 <li>
 Work closely with Store management team to reach KPIs
 </li>
 <li>
 Collaborate closely with local Logistic team &amp; Operations team
 </li>
 <li>
 Collaborate closely with RM teams (RM &amp; Planning): alert for stock shortage and request of stock rebalancing
 
 
 </li>
 </ul>
 
 MEASURES OF SUCCESS
 
 
 
 <ul>
 <li>
 Optimum stock levels across all metiers in store
 </li>
 <li>
 Efficient rotation of stock to maximum sell through rates
 </li>
 <li>
 Achievement of the monthly/annual sales budget
 </li>
 <li>
 Increased product awareness of the store team
 </li>
 <li>
 Strong collaboration levels with all stores and corporate actors
 </li>
 <li>
 Build store partnership and community with the HQ Planning team
 
 
 </li>
 </ul>
 
 PROFILE
 
 
 
 <ul>
 <li>
 At least 2 years&rsquo; experience in Retail back office or Planning/Supply Chain
 </li>
 <li>
 Good understanding of supply chain basic concepts
 </li>
 <li>
 Good knowledge of forecasts methodologies and tools
 </li>
 <li>
 Excellent behavioral and communication skills, leadership, ability to work with sales teams and liaise with corporate teams
 </li>
 <li>
 Very organized, rigorous, and reliable
 </li>
 <li>
 Excellent analytical skills
 </li>
 <li>
 Business and service-oriented, proactive to propose improvements and support other team members.
 </li>
 <li>
 Proficient with Excel (PIVOT, Xlookup functions), Word, Power point
 
 
 </li>
 </ul>
 A creator, artisan and seller of high-quality objects since 1837, Herm&egrave;s is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Herm&egrave;s cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal m&eacute;tiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
</div>

Retail Store Planner - Mall of the Emirates

Al Bustan Centre and Residence

1. Works in flexible shifts, hours according to business demands.2. Submits all lost and found items to the Supervisor and inform Housekeeping Department, as per lost and found procedures3. Assigns to clean hotel rooms, Public Areas, offices or any other areas according to the prescribed cleaning check list and daily assignment/operation.<ul><li>Rooms</li><li>Main Lobby</li><li>Lobby / Reception 1 &amp; 2</li><li>Lobby Lounge</li><li>Public Area Wash Rooms</li><li>Shopping Arcade (Mall)</li><li>Food Court</li><li>Security Offices / Control Room / Corridor / Laundromat</li><li>Hotel Entrances</li><li>Back of the House</li><li>Car park and Basement</li><li>Outside grounds and Pasco tiles</li><li>Outside areas and other entrances</li><li>Guest elevators / escalators</li><li>Guest Landing</li><li>Open Terraces</li><li>Conference room / meeting hall</li><li>Swimming Pool Area, Toilets and Changing Rooms</li><li>Crew Lounge</li><li>Management Offices / Front Offices</li><li>Business Centre and toilets</li><li>Fitness Centre, Toilets and Staircases</li><li>Staff lockers room and toilets</li><li>Main garbage room</li><li>Compactor rooms</li></ul>4. Checks the maintenance of the plants kept in the Lobby corridor and outside area and shopping mall.5. After the cleaning has been completed, ensures that all equipment are cleaned and placed back in good working condition.6. Ensures that company standards of cleanliness and set up maintained in the assigned areas.7. Inspects all facilities, fixtures, furniture and report any damage to the public area supervisor for action and follow up.8. Reports any unusual incidents, complaint accident to the Public Area Supervisor.Job Type: Full-timePay: From AED1,000.00 per monthApplication Question(s):<ul><li>Are you male?</li><li>Are you available to join immediately?</li><li>Are you on visit visa|?</li><li>Have you experienced working in Shopping Mall or Hotel?</li></ul>Work Location: In person

Public Area Cleaner - MALE

Tate

<div>Location: UAE (Regional Travel Required)
Reporting to: Regional Solutions Manager
Duration of Role: Permanent
Company: Tate<h1 class="jobSectionHeader"> 
About Tate</h1> 
At Tate we are passionate about everything we do. As an independent brand operating within Kingspan Group, Tate has been recognised worldwide as an industry leader in the development and manufacture of data centre infrastructure solutions and commercial office raised access floors for over 60 years.
With strong growth across the Middle East, Tate supports hyperscale, enterprise, and colocation data centre developments through innovative modular and structural infrastructure solutions aligned with evolving industry demands.<h1 class="jobSectionHeader"> 
About the Role</h1> 
The Sales Engineer provides technical leadership throughout the pre-sales cycle for modular infrastructure solutions, with a focus on structural HACS (Hot Aisle Containment Systems) and the integration of electrical and telecom systems within data centre environments.
This role partners closely with the strategic account managers, consultants, and contractors to translate design requirements into practical, manufacturable, and modular solutions, ensuring compatibility between structural systems and MEP services.<h1 class="jobSectionHeader"> 
Key Responsibilities</h1> 
 Partner with Strategic account manager to qualify opportunities and define modular infrastructure solution strategies
 Support customer engagement through technical presentations, design workshops, and site visits
 Develop concept designs for HACS structures integrated with electrical and telecom systems
 Review and interpret client specifications and data centre design standards
 Coordinate integration of structural systems with electrical containment, cabling, and telecom infrastructure
 Produce layout drawings and concepts using CAD tools
 Work with consultants and contractors to ensure design coordination
 Ensure compliance with data centre standards and modular deployment strategies
 Assess manufacturability and installation constraints
 Support estimation teams with technical inputs
 Provide structured technical handover packages to internal engineering teams
 Identify clashes between structural and MEP systems and propose solutions
 Support development of standardised modular solutions 
IMS Responsibilities 
 Adhere to the Employee Handbook, Group Code of Conduct, the Group Compliance Policy, the IMS Policy, and all other applicable company policies and procedures.
 Maintain awareness of the requirements of, and their individual contribution to and impact on the effectiveness of, the Integrated Management System (IMS), including Quality, Health &amp; Safety, Environmental and Product Compliance objectives and requirements.
 Report on unsafe acts, unsafe conditions, incidents, and injuries, quality issues, compliance concerns, violations to the appropriate personnel without delay.
 Participate in required training, audits, and continuous improvement initiatives.<h1 class="jobSectionHeader"> 
Qualifications, Experience &amp; Skills</h1><h2 class="jobSectionHeader"> 
Education</h2> 
Degree in MEP, Mechanical, Electrical, or Structural Engineering<h2 class="jobSectionHeader"> 
Experience</h2> 
 3-7 years in construction, data centres, or mission-critical projects
 Experience in data centre environments (essential)
 Experience with modular systems or containment structures
 Exposure to MEP coordination in complex builds<h2 class="jobSectionHeader"> 
Skills</h2> 
 Proficiency in CAD software (AutoCAD or similar)
 Strong understanding of data centre infrastructure
 Ability to interpret technical drawings and specifications
 Knowledge of electrical containment and telecom integration
 Strong coordination and communication skills
 Highly organised and detail-oriented</div>

Sales Engineer Modular

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers &lsquo;Fly Better&rsquo;. Emirates is a global leader in the aviation industry, known for its exceptional customer service and cutting-edge technology. Based in Dubai, the airline operates a vast network of international flights, offering passengers unparalleled comfort and convenience. As part of the Emirates Group, the company is committed to delivering innovative solutions and creating memorable travel experiences. With a strong focus on customer satisfaction, Emirates integrates modern communication channels to enhance service delivery across all touchpoints. The airline continues to set industry standards in operational excellence, sustainability, and digital transformation, ensuring that it remains a top choice for travellers worldwide.
As a Resource Planning Coordinator, you will provide comprehensive support to the Global Connect Resource Planning Officers and Resource Planning Manager by collating and analysing information in order to produce timely reports and recommendations on changes in customer interaction arrival patterns, volume forecasts discrepancies and staff occupancy levels. Actively manage the day-to-day real time operational requests from our Global Contact Centre customers and proactively provide solutions and recommendations to ensure that revenue and service quality levels are achieved.
In this role, you will:
<ul><li>Coordinate with Contact Centre Teams across the network in order to prepare reports to investigate specific business areas and trends. Investigate spurious service level results, report on reasons for the result and provide recommendations to avoid in the future.
</li><li>Highlight trends on manpower related items such as staff adherence to schedule, occupancy, attendance, sickness, late, absence, overtime, lieu time, leave, and provide these to local Contact Centre Managers so that any issues may be addressed in a timely manner.
</li><li>Independently gather and present accurate data on the number and type of leavers across the contact centre network and based on the results recommend to the Resource Planning Officers which upskill trainings need to take place and which language speakers need to be recruited.
</li><li>Create and maintain agent skill profile records. Regularly audit the agent skill records to validate they are correct, ensuring calls are routed to the right skilled agents. Make and record changes to the profiles when request notifications are received.
</li><li>Maintain and audit agent sales and other performance metric targets within the system to ensure that the global contact centre agents are being correctly scored and evaluated in their individual performance
</li><li>Effectively manage real-time operations by supporting our contact centre customers and the Resource Planning Officers by dealing with all mailbox queries, MS teams message requests and diligently ensuring that break management is taken care off across all of our Contact Centres.
</li><li>During schedule build periods proactively support the Resource Planning Officers as directed to ensure that they are supported and that published deadlines are met.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<div><ul><li>4+ yrs resource planning experience preferably within a contact centre with experience working with Genesys Contact Centre software.
</li><li>Working knowledge of contact centre procedures and methodology.
</li><li>Strong analytical ability and diagnostic and problem-solving skills.
</li><li>Ability to communicate and negotiate effectively at all levels.
</li><li>PC based skills to operate Windows package such as Microsoft Word/ Excel/ E-mail.
</li><li>Advanced level Excel skills
</li><li>Advanced Power BI skills
</li><li>Genesys experience is essential
</li></ul></div>Emirates Group is an international organisation with employees from over 170 nationalities; we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what&rsquo;s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.</div>

Resource Planning Coordinator

<div>Location: Dubai, UAE (with regional travel)
Reporting to: Regional Commercial Director, MEA
Role Type: Permanent<h1 class="jobSectionHeader"> 
About Tate</h1> 
At Tate, we are passionate about delivering world-class data centre and commercial infrastructure solutions. As part of the Kingspan Group, we operate globally and are expanding rapidly across the Middle East &amp; Africa (MEA), supporting major investments in hyperscale data centres, smart cities, and digital infrastructure.
The MEA region presents a high-growth environment driven by government-backed transformation programs, increasing hyperscale demand, and strong investment in AI, cloud, and smart infrastructure.<h1 class="jobSectionHeader"> 
About the Role</h1> 
The Strategic Accounts Manager will lead Tate's engagement with key hyperscale clients, developers, and contractors across UAE and OMAN region. This role requires strong commercial leadership, regional understanding, and the ability to build long-term partnerships.<h1 class="jobSectionHeader"> 
Key Responsibilities</h1> 
 Drive growth across the UAE and Oman hyperscale and enterprise data centre markets
 Own full sales lifecycle from pipeline generation to project award
 Target major projects at early design stage across UAE and Oman
 Build relationships with hyperscalers, developers, contractors, consultants, and engineers
 Act as trusted advisor on data centre infrastructure solutions
 Promote solutions with specifiers to secure early design inclusion
 Represent Tate at regional industry events
 Collaborate with internal teams to support project delivery
 Ensure compliance with quality and regulatory requirements
 Maintain CRM (salesforce) pipeline and provide accurate forecasting 
IMS Responsibilities 
 Adhere to the Employee Handbook, Group Code of Conduct, the Group Compliance Policy, the IMS Policy, and all other applicable company policies and procedures.
 Maintain awareness of the requirements of, and their individual contribution to and impact on the effectiveness of, the Integrated Management System (IMS), including Quality, Health &amp; Safety, Environmental and Product Compliance objectives and requirements.
 Report on unsafe acts, unsafe conditions, incidents, and injuries, quality issues, compliance concerns, violations to the appropriate personnel without delay.
 Participate in required training, audits, and continuous improvement initiatives.<h1 class="jobSectionHeader"> 
</h1><h1 class="jobSectionHeader">
Qualifications &amp; Experience</h1> 
 Degree in Engineering, Construction Management, or related discipline
 Minimum 5 years' experience in construction or data centre sector
 Experience working in Middle East markets preferred
 Experience with hyperscale or mission-critical environments desirable<h1 class="jobSectionHeader"> 
Skills &amp; Competencies</h1> 
 Strong commercial and negotiation skills
 Understanding of MEA construction and procurement practices
 Excellent relationship-building abilities
 Strong communication and presentation skills
 Proficiency in Microsoft Office and CRM tools/ Salesforce
 AutoCAD or BIM knowledge is a plus<h1 class="jobSectionHeader"> 
Additional Requirements</h1> 
 Willingness to travel
 Ability to operate in fast-paced environments
 Knowledge of regional regulations and standards</div>

Strategic Account Manager - UAE & Oman

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