customer support executive Jobs in Lahore

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software support engineer

Gosafe System Pvt. Ltd.

<ul><li>We are looking for a Technical Support Engineer for vehicle tracking system to provide enterprise-level assistance to our customers (Tracking companies).</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Resolve software and hardware problems and help our customers install applications and programs.</li><li>Resolving issues using remote desktop connections to provide immediate support.</li><li>Diagnose and troubleshoot technical issues, including account setup.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal database or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li></ul>Requirements:<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with tracking software and tracking devices will be a plus</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Software Support Officer-IT

<ul><li>We are looking for a Technical Support Engineer for vehicle tracking system to provide enterprise-level assistance to our customers (Tracking companies).</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Resolve software and hardware problems and help our customers install applications and programs.</li><li>Resolving issues using remote desktop connections to provide immediate support.</li><li>Diagnose and troubleshoot technical issues, including account setup.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal database or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li></ul>Requirements:<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with tracking software and tracking devices will be a plus</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Software Support Officer

HR Force International

Job Summary: 
We are seeking a Application Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.
 
Key Responsibilities: 
Serve as the first line of technical support for our SaaS products, handling client queries and incidents efficiently.
 Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.
 Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.
 Conduct root cause analysis and provide permanent resolutions or documented workarounds.
 Assist clients with configuration, deployment, and performance optimization of our products.
 Document support cases, known issues, and resolutions in the internal knowledge base.
 Maintain SLA adherence and ensure timely communication with clients.
 Participate in product improvement discussions based on client feedback and recurring issues.
 
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li>
<li>1–3 years of experience in technical or product support roles (preferably in SaaS, FinTech, or software companies).</li>
<li>Strong understanding of APIs, JSON, RESTful services, and web technologies.</li>
<li>Experience with Postman, log analysis, or basic debugging tools.</li>
</ul>

Application Support Engineer

Medical Billing Diploma Program - Riphah International University

<div>
 Job Description (
 
 total positions: 1, posted on: Sep 12, 2025
 
 )
 
 
 You will provide comprehensive technical support to staff, employees, and students at Riphah International University. This includes troubleshooting hardware and software issues, assisting with network connectivity, and ensuring timely resolution of IT-related problems. The role is crucial in maintaining a seamless IT experience across the university\'s campuses.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Technical Support: Respond to IT support requests from staff, employees, and students via the helpdesk system, email, or in-person.
 </li>
 <li>
 Diagnoses and troubleshoot issues related to hardware, software, printers, and peripherals.
 </li>
 <li>
 Assist users with software installations, updates, and configurations.
 </li>
 <li>
 Network Support: Ensure network connectivity across university campuses by troubleshooting LAN/WAN issues.
 </li>
 <li>
 Configure and manage network devices, including routers, switches, and access points.
 </li>
 <li>
 User Training and Assistance: Provide guidance to users on IT policies, tools, and best practices.
 </li>
 <li>
 Assist in onboarding new staff and students by setting up accounts and ensuring access to university systems.
 </li>
 <li>
 System Maintenance: Perform routine maintenance on computers, printers, and other IT equipment.
 </li>
 <li>
 Monitor system performance and escalate critical issues to senior IT staff.
 </li>
 <li>
 Helpdesk Management: Log and track all support tickets in the university\'s helpdesk system.
 </li>
 <li>
 Ensure timely closure of tickets and provide regular updates to users.
 </li>
 <li>
 Documentation: Maintain detailed records of IT assets, support activities, and technical procedures.
 </li>
 <li>
 Update knowledge base articles to assist users with self-service solutions.
 </li>
 <li>
 Collaboration: Work closely with the IT team to resolve complex issues and implement IT projects.
 </li>
 <li>
 Provide support during university events, conferences, and exams as required.
 
 
 </li>
 </ul>
 
 Job Skills And Competencies
 
 
 
 <ul>
 <li>
 Technical Proficiency: Knowledge of Windows, macOS, and Linux operating systems, along with common office productivity tools like MS Office 365.
 </li>
 <li>
 Networking Skills: Understanding TCP/IP, DNS, DHCP, and basic network troubleshooting.
 </li>
 <li>
 Problem-Solving: Ability to identify issues, propose solutions, and resolve them effectively.
 </li>
 <li>
 Communication: Strong verbal and written communication skills to explain technical concepts to non-technical users.
 </li>
 <li>
 Customer Service: Excellent interpersonal skills to handle user queries with patience and professionalism.
 </li>
 <li>
 Time Management: Ability to prioritize tasks and manage workload effectively.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology, or a related field.
 </li>
 <li>
 1-2 years of experience in IT support or a similar role (fresh graduates with relevant internships may also apply).
 </li>
 <li>
 Certifications such as CompTIA A+, Network+, or Microsoft Certified: Fundamentals are a plus.
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 IT Service Delivery, IT Solutions, Network Security Administration,
 
 
 
 Industry
 
 
 
 Education/Training
 
 
 
 Category
 
 
 
 Computer Networking
 
 
 
 Job Type
 
 
 
 Full Time/Permanent ( First Shift (Day) )
 
 
 
 Gender
 
 
 
 No Preference
 
 
 
 Minimum Education
 
 
 
 Bachelors
 
 
 
 Degree Title
 
 
 
 Bachelor&rsquo;s degree in computer science, Information Technology, or a related field.
 
 
 
 Career Level
 
 
 
 Entry Level
 
 
 
 Required Experience
 
 
 
 1 Year - 2 Years(experience in IT support or a similar role (fresh graduates with relevant internships may also apply))
</div>

IT Support Engineer

Creative Networks

Salary: PKR 80,000 &ndash; 120,000 per month Location: Lahore (Onsite)About Creative Networks Creative Networks is a UK-based managed IT and telecoms company providing support and solutions to clients across multiple industries. With offices in the UK and Pakistan, we are expanding our Lahore team to strengthen our IT support operations.About the Role We are hiring IT Support Engineers to provide day-to-day end-user and desktop support. You will be responsible for handling technical issues, troubleshooting hardware/software problems, and ensuring a smooth IT experience for colleagues and clients. Strong communication skills are key, as you will be directly assisting users.Key Responsibilities<ul><li>Provide first and second-line IT support to end users.</li><li>Install, configure, and troubleshoot desktops, laptops, and applications.</li><li>Resolve hardware, networking, and connectivity issues.</li><li>Maintain documentation of incidents and resolutions.</li><li>Deliver excellent customer service in all support interactions.</li></ul>Requirements<ul><li>1&ndash;2 years of proven experience in IT support, desktop support, or end-user support.</li><li>Strong knowledge of Windows OS, Office 365, and basic networking.</li><li>Good problem-solving and communication skills.</li><li>Ability to work independently and manage multiple priorities.</li></ul>Why Join Us<ul><li>Competitive salary (PKR 80,000 &ndash; 120,000).</li><li>Career growth and development opportunities.</li><li>Supportive and collaborative work environment.</li><li>Be part of a growing international IT company.</li></ul>Application Process To be considered for this role, candidates must complete a Willo video interview. Only candidates who complete this stage will move forward in the recruitment process.Apply here: https://app.willotalent.com/invite/g6Nith/Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthLanguage:<ul><li>Fluent English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Willingness to travel:<ul><li>75% (Required)</li></ul>Work Location: Remote

SMSAMI Inc.

Who are we?SMSAMI is a fully-integrated, 100% success rated company with fierce beliefs and a unifying culture. Our clients describe us as &ldquo;happily feisty&rdquo; because we work tirelessly to make them successful.SMSAMI is a Software development services company specializing in custom web based solutions, mobile applications, digital marketing, branding, UI/UX and graphics designing. SMSAMI has successfully delivered hundreds of software products, apps, and solutions to its clients using a proven agile/scrum development process. We offer a well-balanced blend of technology skills, domain knowledge, hands-on experience, effective methodology, and passion for IT.Job DescriptionIT support engineer to assist our clients with all IT related technical support issues. As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use.To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.Responsibilities<ul><li>Installing and configuring client computer systems.</li><li>Responding to client IT support requests.</li><li>Resolve technical problem with Local Area Network &amp; Wide Area Network</li><li>Meeting with clients to diagnose software, networking, or hardware issues.</li><li>Providing technical support on-site or via remote-access systems.</li><li>Follow up with customers and users to ensure complete resolution of issues</li><li>Offering solutions that meet the needs of the client.</li><li>Repairing hardware malfunctions, software issues, and networking problems.</li><li>Maintaining good client relations.</li><li>Tracking and managing work records.</li><li>Compiling job reports.</li></ul>What We're Looking For<ul><li>Bachelor&rsquo;s degree in information technology or computer science.</li><li>Proven work experience as a technical support engineer.</li><li>Knowledge of web services, API, and IP-based protocols.</li><li>Knowledge of computer hardware and networking systems.</li><li>Networking terminologies</li><li>Good time management skills.</li><li>Good interpersonal skills.</li><li>Ability to troubleshoot complex hardware and software issues.</li><li>Excellent written and verbal communication skills.</li><li>Ability to think critically.</li><li>Comfortable in working at night shifts if required.</li></ul>Benefits<ul><li>Flexible Working Hours</li><li>Fully funded Certifications</li><li>Medical Allowance</li><li>Pension Funds and more</li></ul>Creating a diverse and inclusive workplace is one of SMSAMI's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.Job Details<ul><li>Experience: 2 Years</li><li>Job Type: Full Time</li><li>Shift: Morning, 12:00 pm to 09:00 pm</li><li>Working Days: Monday to Friday</li><li>Salary: 40,000 PKR to 60,000 PKR</li><li>Number of Positions: 2 (Male)</li><li>Location: Lahore</li></ul>Consult will endeavor to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Technical Support Engineer

Bilytica

<div><div><h4 class="jobSectionHeader">Job Overview</h4>
Our company is seeking a Software Engineer who is able to apply engineering principles for the creation of complex softwares. Your major responsibility will be to debug, maintain and test software applications which are designed to perform certain tasks.
If your qualification and experience matches our criteria of a Software Engineer, this job is surely for you.</div>
<div><h4 class="jobSectionHeader">
Responsibilities</h4><ul><li>
As part of our team, continuously deliver high reliability to our technology services.
</li><li>Focus towards the development of permanent solutions to issues and automation of manual tasks.</li><li>
Collaborate with the team of engineers/developers working globally.</li><li>
Troubleshoot issues and work with others to avoid these glitches in future.</li><li>
Provide support to users and analyze their issues.</li><li>
Run test cases in an Agile environment.</li><li>
Present suggestions for continuous improvement of the software applications.</li></ul></div>
<div><h4 class="jobSectionHeader">Requirements</h4><ul><li>
Bachelor&rsquo;s degree in Software Engineering or Computer Science.</li><li>
1-2 years of experience working in an Agile environment.</li><li>
Experience working with technologies like Oozie, MapReduce, Hive, Kafta, Flume etc.</li><li>
Understanding of PEGA case management features.</li><li>
Application server or web server experience.</li><li>
Experience in Java development and support.</li><li>
Database and SQLs experience.</li><li>
Knowledge of code versioning tools.</li><li>
Hands on experience in AWS.</li><li>
Good written and oral communication skills.</li><li>
Multi-tasker and team player.</li><li>
Problem-solving and decision making skills.</li></ul></div></div>

Software Engineer

Explore 1664+ Software support engineer in Lahore this October. Find roles across top companies and apply now to boost your career.

1664 software support engineer jobs IN Lahore

Software Support Officer-IT

Software Support Officer

Application Support Engineer

IT Support Engineer

IT Support Engineer

Technical Support Engineer

Software Engineer