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online technical support engineer Jobs in Lahore

online technical support engineer

software support engineer

Fatima Memorial Hospital

Saida Waheed FMH College of Nursing requires the services of System Support Engineer. Bachelor&rsquo;s degree in Computer Sciences with a minimum of 2 years&rsquo; experience in system support, networking, and IT infrastructure. The Job Description is outlined below.1. Responsible to provide support Hardware &amp; repair Support.2. Responsible for installing and repairing computer hardware, including laser, label, dot-matrix, deskjet, and wireless printers; scanners; LCDs and monitors; multimedia equipment; system and laptop motherboards; power supplies; laptops; UPS systems; DVRs and CCTV cameras; and peripherals such as mouse and keyboard.3. Responsible to provide support Software Windows installation, Office installation, Antivirus, USB Security Software, remote software VNC, HMIS, EMCO Software, Store report, Zakat Pharmacy Software, Quick book NUR foundation, Converting software video Editing Software CD &amp; DVD, Audio Editing, Photo Editing.4. Responsible to configure Email account internet configures, laptop configures wireless, checking computer equipment for electrical safety.5. Responsible for planning and undertaking scheduled maintenance upgrades.6. Responsible to setting up new user accounts and profiles and dealing with password issues, Provide support Network.7. Configure wireless (PVT) Blocks User laptop &amp; mobile.8. Responsible to new Network cable active &amp; Troubleshoot Network Cable.9. Responsible to configure network switch, wireless device, Router.10. Responsible to manage network Cable and Tagging.Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

System Support Engineer

Lanop Consultants Pvt Ltd

Position Overview: We are seeking a motivated and skilled IT Support Engineer with 2 years of experience to join our dynamic IT team. The ideal candidate will possess hands-on expertise in troubleshooting desktop, laptop, and network issues, along with a solid understanding of Office 365, Windows, hardware, and software-related problems. In addition, the candidate should have knowledge of equipment purchasing processes to assist in acquiring necessary IT hardware for the organization.Key Responsibilities:<ul><li>Technical Support &amp; Troubleshooting:</li><li>Provide support for end users by resolving hardware, software, and network-related issues. Troubleshoot and resolve issues related to Windows OS, Office 365 applications, desktop computers, laptops, and network connectivity. Diagnose, resolve, and escalate more complex technical issues to senior team members when necessary.</li><li>Office 365 Support:</li></ul>Troubleshoot and resolve common issues within Office 365, including problems with email (Outlook), SharePoint, Teams, OneDrive, and other Microsoft 365 apps. Assist with user account management, including creating, modifying, and deleting accounts as needed. Provide guidance to users on how to use Office 365 features and functionality.<ul><li>Hardware &amp; Software Support:</li></ul>Diagnose and repair hardware failures in desktops, laptops, and peripherals such as printers, scanners, etc. Install and configure software, including operating systems, applications, and security patches. Ensure all hardware and software assets are properly inventoried and updated as necessary.Troubleshoot and resolve networking issues, including connectivity problems with wired and wireless networks. Support internal network infrastructure (routers, switches, firewalls, etc.) as needed. Collaborate with the network team to resolve more complex networking issues.Assist in the purchasing process of IT equipment, including desktops, laptops, peripherals, and network devices. Research and recommend appropriate hardware/software based on organizational needs and budget. Coordinate with vendors to ensure timely procurement and delivery of IT equipment.Provide technical support to end-users via phone, email, or in-person. Train end users on basic hardware/software functionality, ensuring they have the necessary knowledge to use their systems effectively.Maintain accurate documentation of all support activities, including troubleshooting steps, resolutions, and equipment inventory. Create and update knowledge base articles to aid the team and improve end-user self-service.Qualifications:<ul><li>Network Support:</li><li>Equipment Procurement:</li><li>User Support &amp; Training:</li><li>Documentation &amp; Reporting:</li></ul><ul><li>2+ years of experience in IT support, troubleshooting, and technical assistance.</li><li>Proficient with Windows operating systems (Windows 10/11).</li><li>Strong knowledge of Office 365 and its suite of applications.</li><li>Experience in troubleshooting hardware and software issues on desktops, laptops, and peripherals.</li><li>Understanding of networking concepts (IP addressing, DNS, VPN, etc.) and ability to troubleshoot network issues.</li><li>Familiarity with Active Directory and user account management.</li><li>Experience in IT equipment procurement processes.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to prioritize tasks effectively and work under pressure.</li><li>A proactive approach to identifying issues and resolving them in a timely manner.</li></ul>Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

IT Support Engineer

Limton Group of Companies

Limton Group of Companies currently looking to recruit an experienced System Support Engineer to join our team.Preferred Qualification:<ul><li>DAE Diploma holder in Electronics or related disciplines, or candidates with relevant repairing courses.</li></ul>Required Competencies:<ul><li>Good understanding of electronics fault troubleshooting, parts replacement, and repair (including soldering and touch replacement).</li></ul><ul><li>Basic understanding of computer hardware, networking, and system configuration.</li></ul><ul><li>Familiarity with Windows-based environments and basic software installation/troubleshooting.</li></ul><ul><li>Knowledge of LAN/WAN concepts, IP addressing, and network diagnostics.</li></ul><ul><li>Strong analytical, coordination, and documentation skills.</li></ul><ul><li>Effective communication and teamwork capabilities.</li></ul>Primary Areas of Engagement:<ul><li>Device installation, configuration, and hardware setup.</li></ul><ul><li>Field visits to customer sites for device health checks, installation, and service support.</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Jeeny

<div>About Jeeny:
Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.
We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in 2014 as Easy Taxi. However, in 2016, it was revamped as Jeeny to cater to other services. Currently, we are operational in Saudi Arabia and Jordan.
We have offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi. 
Job Description:
The L2 Technical Support &ndash; Software Engineer plays a critical role in ensuring the stability, performance, and reliability of our ride-hailing platform. This position focuses on diagnosing and resolving complex technical issues escalated from L1 support, collaborating closely with Engineering, DevOps, and Product teams, and proactively improving system workflows and performance.
This role is ideal for individuals who enjoy deep troubleshooting, root-cause analysis, and making meaningful operational improvements in a fast-paced, production-critical environment.
Duties &amp; Responsibilities<ul>
<li>
Investigate, debug, and resolve complex technical issues escalated from L1 support teams.</li>
<li>Perform in-depth troubleshooting to identify root causes and ensure long-term fixes.</li>
<li>Collaborate with Engineering, DevOps, and Product teams to resolve production issues efficiently.</li>
<li>Ensure system stability, reliability, and performance across applications and services.</li>
<li>Create detailed Root Cause Analysis (RCA) reports for incidents and outages.</li>
<li>Run internal technical and process audits to identify risks, gaps, and improvement areas.</li>
<li>Proactively identify bottlenecks, inefficiencies, and recurring issues in workflows and systems.</li>
<li>Recommend and implement process, tooling, and system improvements to enhance reliability.</li>
<li>Maintain clear documentation of incidents, fixes, and preventive actions.</li>
</ul>
Requirements<ul>
<li>
BS/MS degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).</li>
<li>3+ years of experience in software engineering, L2/L3 technical support, or similar roles.</li>
<li>Strong proficiency in one or more programming languages (e.g., Python, Java, C#).</li>
<li>Proven experience in debugging, performance tuning, and production issue troubleshooting.</li>
<li>Solid understanding of databases (SQL and NoSQL) and RESTful APIs.</li>
<li>Hands-on experience with cloud platforms (AWS, Azure, or GCP).</li>
<li>Practical knowledge of containerization tools such as Docker (Kubernetes is a plus).</li>
<li>Strong knowledge of monitoring, logging, and alerting tools, such as ELK Stack, Prometheus, Grafana, New Relic, or similar platforms.</li>
<li>Hands-on experience supporting or conducting compliance activities, including ISO 27001, SOC 2, GDPR, PDPL, and PCI-DSS, such as evidence collection, control validation, and audit support.</li>
<li>Excellent analytical, problem-solving, and root-cause analysis skills.</li>
<li>Strong communication skills with the ability to collaborate effectively across cross-functional teams.</li>
</ul>
Benefits
What we offer:<ul>
<li>
Market Competitive Salary 
Hit the ground running with a salary that reflects your worth in today&rsquo;s market.</li>
<li>Learn &amp; Grow 
Level up with real-world projects, cross-functional job rotations, hands-on mentorship, and expert-led sessions tailored to your growth.</li>
<li>International Exposure 
Collaborate across borders with teams in KSA, Jordan, Pakistan, and UAE&mdash;experience a global career from day one.</li>
<li>Health Insurance 
Full health coverage so you can focus on your goals with peace of mind.</li>
<li>OPD Coverage 
Outpatient visits? We&rsquo;ve got that covered for you.</li>
<li>End of Service Benefit 
Loyalty pays off, long-term service comes with financial rewards.</li>
<li>Dollar Adjustment Allowance 
With our dollar adjustment allowance, you can stay ahead of inflation. You&rsquo;re protected against currency fluctuations, so your compensation stays consistent and fair.</li>
<li>Internet Allowance 
Work, stream, and stay in the loop with monthly internet support, whether you&rsquo;re learning, working, or just vibing.</li>
<li>Fuel Allowance 
Fuel your daily grind with a monthly fuel allowance.</li>
<li>Learning &amp; Development Allowance 
Get a yearly budget for certifications, courses, or training&mdash;because investing in you is a no-brainer.</li></ul> 

Company Culture 
Jeeny is an equal opportunity employer. We are committed to providing a workplace where all aspects of employment are solely based on merit. We value diversity and absolutely do not discriminate in any form based on race, color, ethnicity, nationality, religion, gender, age, or mental or physical disability.</div>

L2 Technical Support - Software Engineer

Contegris Pvt Ltd

Job OverviewWe are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.Key ResponsibilitiesCustomer Interaction:<ul><li>Respond promptly and professionally to customer inquiries received via phone, email, and chat.</li><li>Provide accurate and helpful information about products, services.</li><li>Resolve customer complaints and issues efficiently and empathetically.</li><li>Maintain a positive and customer-centric attitude at all times.</li></ul>Communication:<ul><li>Communicate clearly and effectively, both verbally and in writing.</li><li>Use proper grammar and spelling in all written communications.</li><li>Actively listen to customer concerns and ask clarifying questions.</li></ul>Technical Skills:<ul><li>Proficiently use CRM / HelpDesk to track customer interactions and manage.</li><li>Utilize chat platforms and email systems effectively.</li></ul>Problem Solving:<ul><li>Analyze customer issues and identify root causes.</li><li>Offer appropriate solutions and alternatives to resolve customer problems.</li><li>Escalate complex issues to appropriate team members.</li><li>Follow up with customers to ensure resolution and satisfaction.</li></ul>Record Keeping:<ul><li>Accurately document all customer interactions in the CRM system.</li><li>Maintain detailed records of customer inquiries, complaints, and resolutions.</li></ul>Requirements<ul><li>Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.</li><li>Experience: Fresh or up to 1 year experience in high pace call center (preferable).</li><li>Basic knowledge of Linux, Networking, and Network Security</li><li>Customer Oriented</li><li>Excellent Communication Skills</li><li>Attention to detail</li><li>Ability to handle pressure</li><li>Good Team player</li><li>Strong problem-solving skills</li><li>Willing to perform duties in morning/afternoon/evening/night shift.</li></ul>Job Type: Full-timeWork Location: In person

System Support Engineer L-1

MTP (Mayfair Technology Partners)

We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction.Key Responsibilities:<ul><li>SLA Management: Monitor and manage SLA compliance across all technical support contracts.</li><li>Track performance metrics and generate regular reports on SLA adherence.</li><li>Identify and escalate SLA breaches, and coordinate resolution efforts.</li><li>Technical Support: Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems.</li><li>Troubleshoot hardware, software, and network issues.</li><li>Collaborate with internal teams to resolve complex technical problems.</li><li>Client Communication: Serve as the primary point of contact for SLA-related inquiries.</li><li>Communicate service updates, outages, and resolutions clearly and professionally.</li><li>Conduct periodic reviews with clients to ensure satisfaction and contract alignment.</li><li>Documentation &amp; Reporting: Maintain accurate records of SLA contracts, support tickets, and performance reports.</li><li>Prepare monthly/quarterly SLA compliance reports for internal and client review.</li><li>Process Improvement:</li><li>Recommend improvements to support processes to enhance SLA compliance.</li><li>Assist in developing and refining SLA templates and support documentation.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or related field.</li><li>3+ years of experience in technical support or IT service management.</li><li>Strong understanding of SLA frameworks and ITIL principles.</li><li>Excellent communication and customer service skills.</li><li>Proficiency in ticketing systems &amp; Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools.</li><li>Ability to work independently and manage multiple priorities.</li></ul>Job Type: Full-timePay: From Rs120,000.00 per monthWork Location: In person

Application Support Engineer (L2/L3)

Careem

<div>
 
 About the Company
 
 
 
 Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people&rsquo;s lives and build an awesome organisation that inspires.
 
 
 Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region&rsquo;s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
 
 
 
 
 We&rsquo;re now entering our next chapter &mdash; one powered by AI. We&rsquo;re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it&rsquo;s streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster.
 
 
 
 
 
 About The Team
 
 
 
 At Careem, the mission for the NextGen Programme is to help grow our engineers by learning how to write Clean Code, use SOLID principle techniques, and design reliable systems. The ultimate goal is to train new engineers to build excellent foundations with high standards. Our Programme covers vast areas in engineering: Backend, Frontend, Web, Mobile, Data Analysis, MLOps, Infrastructure, Cyber Security and QA.
 
 
 We are looking for software engineers to join our team of talented engineers that share a common interest in distributed backend systems, their scalability, and continued development. You will work alongside a top talent for an accelerated learning path. You will have access to some of the most exciting projects and advanced tech for accelerated learning and exposure.
 
 
 You will be responsible for maintaining some of our services that power the Careem. Engine, scaling highly distributed systems, and continuously documenting and improving our engineering practices. These large-scale, distributed systems handle everything from user requests to payment processing.
 
 
 
 What You'll Do
 
 
 
 Our tech stack is Java 8 and Spring Boot, Micro-Service Architecture, SQL and no-SQL DBs and AWS infrastructure. Key responsibilities include:
 
 
 <ul>
 <li>
 Development of our distributed backend system to meet the challenging functional, scalability, and reliability requirements for our fast-growing business.
 </li>
 <li>
 Maintain features and systems, with an emphasis on code quality, maintainability, readability, and testing.
 </li>
 <li>
 Facilitate collaboration with other engineers, product owners, and designers to solve interesting and challenging problems across our platform.
 </li>
 <li>
 Be a valued member of an autonomous, cross-functional agile team.
 </li>
 <li>
 You care about quality and you know what it means to ship high-quality code.
 
 
 </li>
 </ul>
 
 What You'll Need
 
 
 
 <ul>
 <li>
 2-4 Years of Experience required.
 </li>
 <li>
 The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative.
 
 
 </li>
 </ul>
 
 Must Have
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Computer Science or other related technical fields.
 </li>
 <li>
 Understanding of Object-oriented design, data structures, and algorithms.
 </li>
 <li>
 Ability to solve complex problems.
 </li>
 <li>
 Must be able to write clean and maintainable code (must love coding!).
 </li>
 <li>
 Ability to effectively articulate technical challenges and solutions; deal with loosely defined problems and fast-changing requirements &amp; think abstractly.
 </li>
 <li>
 Passionate about learning new technologies and working on a product of massive scale and impact.
 </li>
 <li>
 Able to communicate effectively.
 </li>
 <li>
 Attention to detail.
 
 
 </li>
 </ul>
 
 Nice To Have
 
 
 
 <ul>
 <li>
 Knowledge of AWS
 </li>
 <li>
 Knowledge of clean code principles
 </li>
 <li>
 Deep understanding of design patterns
 </li>
 <li>
 Demonstrated ability of test-driven development
 </li>
 </ul>
</div>

Software Engineer II - Backend | NextGen Engineering

Explore 1645+ Software support engineer in Lahore this January. Find roles across top companies and apply now to boost your career.

1645 software support engineer jobs IN Lahore

System Support Engineer

IT Support Engineer

System Support Engineer

L2 Technical Support - Software Engineer

System Support Engineer L-1

Application Support Engineer (L2/L3)

Software Engineer II - Backend | NextGen Engineering