software support engineer

Gosafe System Pvt. Ltd.

<ul><li>We are looking for a Technical Support Engineer for vehicle tracking system to provide enterprise-level assistance to our customers (Tracking companies).</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Resolve software and hardware problems and help our customers install applications and programs.</li><li>Resolving issues using remote desktop connections to provide immediate support.</li><li>Diagnose and troubleshoot technical issues, including account setup.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal database or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li></ul>Requirements:<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with tracking software and tracking devices will be a plus</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li></ul>Pay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Software Support Officer

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 Location:
 
 PK - Lahore
 
 (On-Site)( Timing 6pm-3am)
 
 
 
 
 Job Type:
 
 Full-Time
 
 
 
 Who We Are
 
 
 
 Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.
 
 
 Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.
 
 
 
 Job Description
 
 
 
 As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.
 
 
 
 Role Overview
 
 
 
 We are looking for a skilled and customer-focused IT Support Engineer who can deliver high-quality technical support across endpoint systems, SaaS applications, and core IT services. This role requires hands-on experience with MacOS, Windows, and Linux environments, strong troubleshooting abilities, and the capability to support users both onsite and remotely. The ideal candidate will also have exposure to modern IT operations, including MDM platforms, ticketing systems, cloud productivity tools, and emerging AI-driven support workflows
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Provide end-to-end IT support across MacOS, Windows, and Linux environments, including mass OS installations, upgrades, and configurations
 </li>
 <li>
 Manage employee onboarding and offboarding (onsite and remote), covering device provisioning and MDM enrolment
 </li>
 <li>
 Provide IT Support for MDM platforms such as Kandji and Microsoft Intune
 </li>
 <li>
 Hands-on MacOS support and advanced troubleshooting for Windows OS issues
 </li>
 <li>
 Support enterprise SaaS tools including Google Workspace (G Suite), Okta, Salesforce, and collaboration platforms
 </li>
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 Provide onsite support for office users and remote support via Jira tickets, email, and Slack
 </li>
 <li>
 Maintain accurate IT asset inventory and device lifecycle records
 </li>
 <li>
 Assist with basic network and infrastructure troubleshooting and maintain awareness of next-generation firewalls
 </li>
 <li>
 Basic understanding of current AI trends and how AI can assist in IT support ticket management
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, or equivalent practical experience
 </li>
 <li>
 1&ndash;6 years of IT support experience in a corporate or fast-paced environment
 </li>
 <li>
 Strong working knowledge of MacOS and Windows, with basic Linux familiarity
 </li>
 <li>
 Hands-on experience with MDM solutions (Kandji, Microsoft Intune, or similar)
 </li>
 <li>
 Solid understanding of ticketing systems such as Jira Service Management
 </li>
 <li>
 Practical experience supporting GWS, SSO, CRM, VoIP and other SaaS applications
 </li>
 <li>
 Good foundational knowledge of networking concepts (TCP/IP, DNS, DHCP, VPNs) and general infrastructure
 </li>
 <li>
 Awareness of modern IT security concepts and tools, including next-generation firewalls
 </li>
 <li>
 Understanding of how AI and automation are applied in IT support workflows
 </li>
 <li>
 Strong communication and customer-handling skills with a problem-solving mindset
 </li>
 <li>
 Flexibility to work varying hours or shifts when required
 </li>
 <li>
 Relevant certifications (CCNA, Microsoft 365, etc.) and call-center IT support experience are a plus
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

IT Support Engineer

Devflovv

Devflovv is looking for a proactive L1 Service Desk / Infrastructure Support Engineer who thrives in a fast-paced environment and can not only resolve technical issues but also support team growth by mentoring new hires.If you have strong IT support fundamentals and enjoy problem-solving while working in an international environment, we would love to connect with you.Role Overview:As part of our IT support team, you will be the first line of technical assistance, ensuring smooth IT operations while maintaining high service standards.Key Responsibilities<ul><li>First point of contact for IT issues (calls, emails, chat)</li><li>Troubleshoot hardware, software, and network issues</li><li>Maintain high first contact resolution</li><li>Ticket logging, documentation, and categorization</li><li>Escalation to L2/L3 teams when required</li><li>Train and support new team members</li><li>Contribute to process improvements</li><li>Maintain SLA and quality benchmarks</li></ul>Requirements<ul><li>2&ndash;4 years of experience in Service Desk / IT Support</li><li>Strong knowledge of IT systems, networks, and applications</li><li>Experience with ticketing tools (ServiceNow, Jira, or similar)</li><li>Excellent communication and customer handling skills</li><li>Mentoring or training experience is a plus</li></ul>Work DetailsCompany: DevflovvShift: Canadian time zone (rotational shifts)Days: Monday &ndash; Friday (may vary based on shift rotation)Location: LDA Avenue, Raiwand Road Lahore (Onsite)Benefits:<ul><li>Market competitive salary</li><li>In-house meals</li><li>Medical coverage</li><li>Learning and growth opportunities</li><li>Collaborative work environment</li></ul>Interested?Apply via Indeed or send your resume atmisha.sohail@devflovv.comOR Apply via following link:https://erp.devflovv.com/jobs/remotely_yours_(pvt)_ltd/technical-support-analystPay: Rs120,000.00 - Rs130,000.00 per monthWork Location: In person

Cloudelligent

<div>Position Title: Integration Support Engineer 
Job Timings: 8am- 5pm CST (Central Time USA) 
Location: Lahore 
About Cloudelligent
Cloudelligent is Cloud-native consultancy and AWS Advanced consulting partner! We specialize in providing bespoke cloud solutions to startups, SMB &amp; the public sector (Non-Profit Organizations). Being a next-gen cloud service provider, we help customers to break free from hardware lifecycle and capital expenditures, allowing them to make the most out of their cloud investment. We have an international footprint with a diverse team of domain experts, and we are customer obsessed.<h2 class="jobSectionHeader">
Job Objective</h2>
This is a client-facing, collaborative role. Strong written and verbal communication skills are essential, as it is a high degree of attention to detail and responsiveness. The ideal candidate takes ownership of their workload, communicates proactively, and consistently meets deadlines without requiring close supervision. The position is technical and backend-focused, centered on configuring, supporting, and enhancing integration services rather than core product feature development. 
Responsibilities<ul><li>
Triage, prioritize, and resolve integration tickets in close collaboration with the client.</li><li>
Perform data mapping between Core, Enterprise, and third-party systems.</li><li>
Install, configure, and maintain integration services, including ODBC, EWA, FUSE, and related connectors.</li><li>
Implement service-level code adjustments to support integration workflows.</li><li>
Modify and optimize data transformation logic across systems.</li><li>
Troubleshoot integration failures, connectivity issues, and data inconsistencies</li><li>
Communicate clearly and promptly with the client on ticket status, blockers, and progress.</li><li>
Support backend integration deployments in Windows and Linux environments.</li><li>
Document integration, configurations, resolutions, and system dependencies.</li></ul>
Requirements<ul><li>
4+ years of experience with SQL and database architecture</li><li>
4+ years of experience with data mapping and ETL processes</li><li>
Hands-on experience configuring backend services and system-level integrations</li><li>
Familiarity with ODBC connectivity and database drivers</li><li>
Experience working with integration services and middleware tools</li><li>
Ability to make targeted code updates in service-layer environments</li><li>
Working knowledge of Python, Java, or similar backend languages</li><li>
Understanding of data structures, system connectivity, and backend troubleshooting</li><li>
Exceptional written and verbal communication, able to provide clear, timely updates to clients and internal team members</li><li>
High attention to detail, accurate documentation and thorough validation are non-negotiable</li><li>
Strong responsiveness, expected to be reachable and reply promptly during US business hours</li><li>
Self-directed and dependable, manages workload independently and flags blockers early</li><li>
Collaborative, works effectively within established client workflows and adapts quickly to existing processes</li></ul>
Good to have<ul><li>
Experience in enterprise SaaS or legal technology environments</li><li>
Experience with proprietary or custom integration services</li><li>
Exposure to API-based integrations and service configuration</li><li>
Familiarity with data warehouse environments</li><li>
Prior experience in a contractor or embedded client-facing role</li></ul>
Success in This Role Looks Like<ul><li>
Consistent, timely resolution of integration tickets with clear client communication throughout.</li><li>
Accurate and stable data flow between connected systems.</li><li>
Proactive status updates, no client should have to chase for an answer.</li><li>
Clean documentation and repeatable configuration processes.</li><li>
Backlog reduced steadily while new items are handled without bottleneck.</li></ul>
EErJNeW2Ve</div>

Integration Support Engineer

Contegris Technology Solutions

<div>
 
 About Contegris
 
 
 
 Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.
 
 
 
 Job Overview
 
 
 
 We are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.
 
 
 Key Responsibilities
 
 
 
 Customer Interaction:
 
 
 
 <ul>
 <li>
 Respond promptly and professionally to customer inquiries received via phone, email, and chat.
 </li>
 <li>
 Provide accurate and helpful information about products, services.
 </li>
 <li>
 Resolve customer complaints and issues efficiently and empathetically.
 </li>
 <li>
 Maintain a positive and customer-centric attitude at all times.
 
 
 
 </li>
 </ul>
 
 Communication:
 
 
 
 <ul>
 <li>
 Communicate clearly and effectively, both verbally and in writing.
 </li>
 <li>
 Use proper grammar and spelling in all written communications.
 </li>
 <li>
 Actively listen to customer concerns and ask clarifying questions.
 
 
 
 </li>
 </ul>
 
 Technical Skills:
 
 
 
 <ul>
 <li>
 Proficiently use CRM / HelpDesk to track customer interactions and manage.
 </li>
 <li>
 Utilize chat platforms and email systems effectively.
 
 
 
 </li>
 </ul>
 
 Problem Solving:
 
 
 
 <ul>
 <li>
 Analyze customer issues and identify root causes.
 </li>
 <li>
 Offer appropriate solutions and alternatives to resolve customer problems.
 </li>
 <li>
 Escalate complex issues to appropriate team members.
 </li>
 <li>
 Follow up with customers to ensure resolution and satisfaction.
 
 
 
 </li>
 </ul>
 
 Record Keeping:
 
 
 
 <ul>
 <li>
 Accurately document all customer interactions in the CRM system.
 </li>
 <li>
 Maintain detailed records of customer inquiries, complaints, and resolutions.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.
 </li>
 <li>
 Experience: Fresh or up to 1 year experience in high pace call center (preferable).
 </li>
 <li>
 Basic knowledge of Linux, Networking, and Network Security
 </li>
 <li>
 Customer Oriented
 </li>
 <li>
 Excellent Communication Skills
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Ability to handle pressure
 </li>
 <li>
 Good Team player
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Willing to perform duties in morning/afternoon/evening/night shift.
 
 
 
 </li>
 </ul>
 Why Join Us?
 
 
 <ul>
 <li>
 Paid Leaves
 </li>
 <li>
 Medical Reimbursement
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Gym Allowance
 </li>
 <li>
 Annual Bonus
 </li>
 <li>
 Annual Salary Increments
 </li>
 <li>
 Professional Growth &amp; Learning Environment
 </li>
 </ul>
</div>

System Support Engineer L-1

Trax courier & Logistics

Key Responsibilities:<ul><li>Provide IT support for courier operations systems (shipment tracking, delivery apps, etc.)</li><li>Troubleshoot hardware, software, and network issues at warehouse and office</li><li>Maintain attendance machines, scanners, printers, and other operational devices</li><li>Support riders and operations team with mobile app / system issues</li><li>Ensure smooth connectivity between branches and head office</li><li>Manage system backups, user accounts, and basic IT security</li></ul>Requirements:<ul><li>Strong knowledge of Windows OS, networking, and hardware</li><li>Experience with LAN/WAN, routers, and troubleshooting</li><li>Familiarity with courier/logistics software is a plus</li><li>Good communication and problem-solving skills</li><li>Ability to work under pressure in operational environment</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

HR Ways

Senior Software Engineer (JavaScript/TypeScript)About Company:﻿We are a product company serving US-based clients in the cybersecurity domain. Our office is located in Phase 8, Lahore.We are looking for a Senior Software Engineer (JavaScript/TypeScript) to build highly resilient, high-performance web applications and contribute to delivering world-class secure mobile services.Role Purpose<ul><li>Build and maintain robust, scalable web applications</li><li>Collaborate within a self-organizing, cross-functional Agile team</li><li>Develop high-quality front-end applications using Angular and Node.js</li><li>Influence technical direction and continuously improve tools and processes</li></ul>Key Responsibilities<ul><li>Translate designs and wireframes into high-quality, maintainable code</li><li>Integrate payment gateways using third-party APIs</li><li>Optimize applications for maximum performance across devices and browsers</li><li>Ensure applications are secure, resilient, and production-ready</li><li>Build reusable front-end components and libraries</li></ul>Requirements<ul><li>4&ndash;5 years of experience as a Full Stack or Senior Software Engineer (Angular &amp; Node.js)</li><li>Strong proficiency in JavaScript/TypeScript and modern ECMAScript standards</li><li>Experience with responsive and adaptive design frameworks</li><li>Solid understanding of RxJS, RESTful APIs, and asynchronous programming</li><li>Familiarity with front-end tools such as Webpack, Babel, NPM, and CI/CD pipelines</li><li>Experience with authorization mechanisms (e.g., JWT) and API gateways</li><li>Experience with Express or similar frameworks is a plus</li></ul>Nice to Have:<ul><li>Experience in building native iOS applications</li></ul>Location: Phase 8, Lahore Working Hours: 12:00 PM &ndash; 8:00 PM (to be confirmed)Work Location: In person

Software Engineer

Explore 1304+ Software support engineer in Lahore this April. Find roles across top companies and apply now to boost your career.

1304 software support engineer jobs In Lahore

Software Support Officer

IT Support Engineer

IT Support Engineer

Integration Support Engineer

System Support Engineer L-1

IT Support Engineer

Software Engineer