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software support consultant Jobs in Lahore

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software support engineer

Gosafe System Pvt. Ltd.

<ul><li>We are looking for a Technical Support Engineer for vehicle tracking system to provide enterprise-level assistance to our customers (Tracking companies).</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Resolve software and hardware problems and help our customers install applications and programs.</li><li>Resolving issues using remote desktop connections to provide immediate support.</li><li>Diagnose and troubleshoot technical issues, including account setup.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal database or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li></ul>Requirements:<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with tracking software and tracking devices will be a plus</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Software Support Officer-IT

Unze Trading (Pvt). Ltd.

We are looking for a proactive and skilled IT Support Engineer to join our team and ensure smooth IT operations across the organization.Key Responsibilities:<ul><li>Provide technical support for hardware, software, and network issues</li><li>Troubleshoot and resolve IT-related problems promptly</li><li>Install, configure, and maintain IT systems and equipment</li><li>Manage user accounts, permissions, and system access</li><li>Support SAP, ERP, and other business applications if required</li><li>Maintain IT documentation and SOPs</li><li>Assist in IT projects, upgrades, and system improvements</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>3 years experience in IT support or system administration</li><li>Strong knowledge of Windows and Linux environments</li><li>Experience with networking, printers, and IT troubleshooting</li><li>Familiarity with ERP systems (SAP B1 knowledge is a plus)</li><li>Good problem-solving, communication, and teamwork skills</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

IT Support Engineer

Physicians Revenue Group

Job Summary The System Support Engineer (SSE) is the frontline IT responder responsible for resolving end-user issues, handling support tickets, and ensuring smooth daily IT operations. This role provides L1 technical support and escalates complex issues to L2/L3 teams under the guidance of the Assistant Manager IT Operations. The SSE ensures timely ticket closure within SLA, maintains user systems, and adheres to IT policies and procedures.Job Location: Onsite presence in Lahore is required, with occasional remote support as needed. Night shift (7:00 p.m. &ndash; 4:00 a.m.) Key Responsibilities System Support &ndash; L1 Responsibilities<ul><li>Provide exceptional L1 technical support to internal users for hardware, software, network, and application issues.</li><li>Troubleshoot end-user problems following A+ and ITSM best practices.</li><li>Install, configure, and maintain laptops, desktops, and peripherals.</li><li>Perform routine maintenance and basic health checks on user PCs.</li><li>Support and troubleshoot remote desktop tools used by staff.</li></ul>User &amp; System Administration<ul><li>Assist with password resets, permission updates, and user access requests according to IT policies.</li></ul>Ticketing, SLA &amp; Reporting<ul><li>Log, track and resolve tickets in the IT Helpdesk system within defined SLA timelines.</li><li>Escalate unresolved or complex issues to L2/L3 teams with proper documentation.</li><li>Ensure accurate ticket notes, troubleshooting steps and resolution details.</li></ul>Communication &amp; Coordination<ul><li>Communicate effectively with users, explaining issues and solutions in simple language.</li><li>Maintain professional behavior when dealing with urgent or critical issues.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field.</li><li>1+ year of experience in IT support, helpdesk, or technical troubleshooting.</li><li>Strong understanding of IT infrastructure basics (OS, networks, hardware).</li><li>Experience using IT Helpdesk systems and understanding of SLAs.</li><li>Working knowledge of remote support tools, Windows OS, and MS Office troubleshooting.</li><li>Ability to diagnose hardware/software problems efficiently.</li><li>Strong communication, customer service, and problem-solving abilities.</li><li>Ability to work under pressure and during critical incident situations.</li><li>Good documentation and reporting skills.</li></ul>Preferred Qualifications<ul><li>A+ certification (or equivalent practical experience).</li><li>Familiarity with AD, basic networking, VPN, and service desk environments.</li></ul>Job Type: Full-timeWork Location: In person

System Support Engineer

VIION Technology (Viper Group)

Viper Group is looking for System Support &amp; Service Engineer Intern who will be responsible for handling day to day tasks related to Desktop, network and other office equipment troubleshooting and maintenance. Engineer will be handling the tasks on Viper's behalf at customer premises or its various offices.Duties and responsibilities:<ul><li>Key responsibilities include diagnosing and troubleshooting technical issues via phone, email, or chat, maintaining customer records in a ticketing system, escalating complex problems, and contributing to a knowledge base. Strong problem-solving, communication, and customer service skills are essential for this role, as is a good understanding of operating systems, networking, and various hardware and software.</li><li>Good speaking and writing skills in English</li><li>Rs. 5,000 stipend along with initial training for 3 months</li><li>- Walk-in-Interviews at - https://maps.app.goo.gl/1LsT6PgKCaFPDWpn7</li></ul>- Bring your Inter Marksheet or Degree - CNIC - Passport size photo (Soft form)Education:<ul><li>Intermediate or Graduate in IT</li></ul>Experience:<ul><li>Not Required</li></ul>This is an onsite Job at Gulberg LahoreJob Types: Internship, Fresher, Full-timeWork Location: In person

System Support Engineer (Internship)

Fast Services Corporation

Requirements <ul><li>Software deployment.</li><li>Software training at the client-side.</li><li>Understand client requirements and the ability to convey to developers.</li><li>Handling of support issues at client via telephonic or online or onsite.</li><li>Understanding of ERP operations in Restaurant, Supermarket, Fashion Retail and supply chain management</li><li>Ability to work in pressure.</li><li>Can do attitude.</li><li>Own conveyance.</li></ul>Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Software Support Officer

OLX Pakistan

<div>
 
 
 
 Job Responsibilities
 
 
 
 
 
 
 <ul>
 <li>
 Responsible to analyze functional problems and determine techniques/requirements feasible for expedited solutions.
 </li>
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 Responsible for server configuration, Backup, Full System Ready
 </li>
 <li>
 Responsible to utilize network management tools (Solar-winds) to monitor, evaluate, and report health statistics of WAN/LAN.
 </li>
 <li>
 Diagnose and troubleshoot Wi-Fi network and devices connected to Wi-Fi network.
 </li>
 <li>
 Provide Windows systems administration support, including support for multiple Windows OS variants, virtualization technologies, troubleshooting, and resolving issues.
 </li>
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 Responsible for the Diagnosis, operation, administration, configuration and maintenance of the Remedy Trouble-Ticket system.
 </li>
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 Ensure to update, maintain, and validate known error database.
 </li>
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 Ensure the accountability for administration of Remedy Action Request System solutions.
 </li>
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 Development, publishing and maintenance of statistical, management and custom reports.
 </li>
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 Support information assurance by; Updating and maintaining content, classification, and protection of organization Web sites, and Access management
 </li>
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 The incumbent will also be responsible to perform duties like Installing new software
 </li>
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 Installing new hardware (servers, printers, computer workstations, etc.)
 </li>
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 Setting up user accounts, permissions and passwords
 </li>
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 Overseeing security of all systems, especially the internet, and installing antivirus protection
 </li>
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 Fixing network faults
 </li>
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 Network maintenance
 </li>
 <li>
 Technical support for people using the network
 </li>
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 Training staff on new systems
 </li>
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 Day to day admin and monitoring of network use
 </li>
 <li>
 Planning future improvements, suggesting IT solutions to business problems
 </li>
 <li>
 Making sure all IT meets industry standards
 </li>
 <li>
 Supervising help desk staff If you choose to work for a large company, it&rsquo;s likely you&rsquo;ll have a designated area of the network to work on; if you work for a smaller company you&rsquo;ll probably be in charge of the entire network
 </li>
 </ul>
 
 
 
 
 
 
 Job Specification:
 
 
 
 
 
 
 
 Minimum Bachelors degree with 2-5 years of relevant experience
 
 
 Good at problem solving
 
 
 Good at organizing and multitasking
 
 
 Able to explain technical problems in a simple terms
 
 
 Team player
 
 
 A dedication to continually update knowledge
 
 
 A clear understanding of the employer&rsquo;s particular system
 
</div>

Careem

<div>
 
 About the Company
 
 
 
 Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people&rsquo;s lives and build an awesome organisation that inspires.
 
 
 Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region&rsquo;s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
 
 
 
 
 We&rsquo;re now entering our next chapter &mdash; one powered by AI. We&rsquo;re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it&rsquo;s streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster.
 
 
 
 
 
 About The Team
 
 
 
 At Careem, the mission for the NextGen Programme is to help grow our engineers by learning how to write Clean Code, use SOLID principle techniques, and design reliable systems. The ultimate goal is to train new engineers to build excellent foundations with high standards. Our Programme covers vast areas in engineering: Backend, Frontend, Web, Mobile, Data Analysis, MLOps, Infrastructure, Cyber Security and QA.
 
 
 We are looking for software engineers to join our team of talented engineers that share a common interest in distributed backend systems, their scalability, and continued development. You will work alongside a top talent for an accelerated learning path. You will have access to some of the most exciting projects and advanced tech for accelerated learning and exposure.
 
 
 You will be responsible for maintaining some of our services that power the Careem. Engine, scaling highly distributed systems, and continuously documenting and improving our engineering practices. These large-scale, distributed systems handle everything from user requests to payment processing.
 
 
 
 What You'll Do
 
 
 
 Our tech stack is Java 8 and Spring Boot, Micro-Service Architecture, SQL and no-SQL DBs and AWS infrastructure. Key responsibilities include:
 
 
 <ul>
 <li>
 Development of our distributed backend system to meet the challenging functional, scalability, and reliability requirements for our fast-growing business.
 </li>
 <li>
 Maintain features and systems, with an emphasis on code quality, maintainability, readability, and testing.
 </li>
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 Facilitate collaboration with other engineers, product owners, and designers to solve interesting and challenging problems across our platform.
 </li>
 <li>
 Be a valued member of an autonomous, cross-functional agile team.
 </li>
 <li>
 You care about quality and you know what it means to ship high-quality code.
 
 
 </li>
 </ul>
 
 What You'll Need
 
 
 
 <ul>
 <li>
 2-4 Years of Experience required.
 </li>
 <li>
 The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative.
 
 
 </li>
 </ul>
 
 Must Have
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Computer Science or other related technical fields.
 </li>
 <li>
 Understanding of Object-oriented design, data structures, and algorithms.
 </li>
 <li>
 Ability to solve complex problems.
 </li>
 <li>
 Must be able to write clean and maintainable code (must love coding!).
 </li>
 <li>
 Ability to effectively articulate technical challenges and solutions; deal with loosely defined problems and fast-changing requirements &amp; think abstractly.
 </li>
 <li>
 Passionate about learning new technologies and working on a product of massive scale and impact.
 </li>
 <li>
 Able to communicate effectively.
 </li>
 <li>
 Attention to detail.
 
 
 </li>
 </ul>
 
 Nice To Have
 
 
 
 <ul>
 <li>
 Knowledge of AWS
 </li>
 <li>
 Knowledge of clean code principles
 </li>
 <li>
 Deep understanding of design patterns
 </li>
 <li>
 Demonstrated ability of test-driven development
 </li>
 </ul>
</div>

Software Engineer II - Backend | NextGen Engineering

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2204 software support engineer jobs IN Lahore

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Software Engineer II - Backend | NextGen Engineering