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software support specialist

Pakistan Single Window (PSW)

<div>
 <ul>
  <li>
   Assist in reviewing and resolving software issues escalated from the L2 support team
  </li>
  <li>
   Work with product development and testing teams to report bugs and suggest improvements based on stakeholder feedback
  </li>
  <li>
   Coordinate with DevOps, Systems, Networks, L2 Support, and Database Administration teams to track and follow up on reported production issues
  </li>
  <li>
   Maintain records of reported issues, root cause analyses, and impacted transactions for documentation and reporting purposes
  </li>
  <li>
   Develop knowledge of PSW software applications and stay updated on new releases
  </li>
  <li>
   Perform tasks assigned by the line manager to enhance software support functions
  </li>
  <li>
   Support the monitoring of production incidents and assist in identifying trends to help prevent future issues
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must have higher secondary school certificate (HSC) , along with associate diploma (3 Years) in information technology OR 16 years of education in computer science, computer engineering or equivalent discipline
  </li>
  <li>
   1-2 years of relevant experience
  </li>
  <li>
   Proficient in SQL query writing
  </li>
  <li>
   Experience with reading and analysing logs from various sources, including tools like Serilog and Splunk or similar tools
  </li>
  <li>
   Basic understanding of microservices architecture principles, architectural challenges &amp; logging issues
  </li>
  <li>
   Basic knowledge of Queue services such as RabbitMQ or similar queue management tools
  </li>
  <li>
   Should have familiarity with C# and JavaScript code to recognize fundamental issues
  </li>
  <li>
   Strong communication skills, with the ability to communicate technical information to both technical and non-technical audiences
  </li>
  <li>
   Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues
  </li>
  <li>
   Experience with support tools and technologies, such as ticketing systems, CRM software, and remote support tools
  </li>
  <li>
   Knowledge of software development methodologies and the software development lifecycle
  </li>
  <li>
   Ability to work in a fast-paced, dynamic environment, and adapt to changing priorities and requirements
  </li>
  <li>
   Strong interpersonal skills and problem-solving abilities to work with cross-functional teams
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary
  </li>
  <li>
   Fuel Card
  </li>
  <li>
   Health benefits
  </li>
  <li>
   Professional development opportunities
  </li>
  <li>
   Inclusive work culture &amp; much more
  </li>
 </ul>
</div>


Software Support Engineer II (L3)

Market IQ

<p><b>Company Description</b></p><p>Toko builds apps to digitize business operations, so small businesses and entrepreneurs can run and grow their business. We started off as a simple idea to help small business owners manage their credit. Today we work with ~1 million small businesses helping them manage their cash, credit, stock, payroll and ecommerce. We work to provide new ways for small business owners to digitize their operations so they can grow their business and get time with their families.</p><p><b>Job Description</b><br/>We are seeking a dedicated and skilled <b>Application Support Specialist</b> to join our team. The ideal candidate will be the first point of contact for our clients, ensuring a high level of customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service across various communication channels.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide exceptional customer support via phone, email, and group chat.</li><li>Serve as a key liaison between customers and internal teams to facilitate problem resolution.</li><li>Manage and track customer inquiries and issues through a ticketing system, ensuring timely and effective follow-up.</li><li>Document customer interactions and solutions to contribute to a comprehensive knowledge base.</li></ul><p><b>Requirements and Qualification:</b></p><ul><li>Experience with Retail and/or Restaurant Point of Sale (POS) solutions.</li><li>Basic knowledge of hardware and network troubleshooting.</li><li>A Bachelor's degree in IT field or an equivalent professional qualification.</li><li>Proficiency in using a ticketing system (e.g., HubSpot, Jira etc).</li><li>Excellent communication skills, both written and verbal.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

Application Support Specialist

Eurosoft Tech Pvt Ltd

<p>Job Description (but not limited to)</p><ul><li>Remote technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul><p>Required Experience:</p><ul><li>Software knowledge / Software Support.</li><li>Prior experience in a support position will be a plus.</li><li>The candidate must also possess better-than-average spoken and written English communication skills.</li><li>Must have an extrovert personality.</li><li>Good Analytical and Creative thinking skills.</li><li>Good Interpersonal and Motivational skills</li><li>Knowledge of Voice over IP will be a plus.</li></ul><p>Required Education:</p><ul><li>Computer science graduation (Mandatory)</li></ul><p>Highly Preferred Technical Skills:</p><ul><li>Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.</li></ul><p>Job Industry:</p><ul><li>Software/IT industry</li></ul><p>Other Benefits:</p><ul><li>Health Insurance</li><li>Annual Leaves</li></ul><p>Pay: Rs80,000.00 - Rs150,000.00 per month</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Technical Support Consultant (Inbound calls - UK & USA)

Cloud Genny

<p><b>Job post summary</b></p><p>Job description:</p><p>Job Description (but not limited to)</p><ul><li>Remote technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul><p>Required Experience:</p><ul><li>Software knowledge / Software Support.</li><li>Prior experience in a support position will be a plus.</li><li>The candidate must also possess better-than-average spoken and written English communication skills.</li><li>Must have an extrovert personality.</li><li>Good Analytical and Creative thinking skills.</li><li>Good Interpersonal and Motivational skills</li><li>Knowledge of Voice over IP will be a plus.</li></ul><p>Required Education:</p><ul><li>Computer science graduation (Mandatory)</li></ul><p>Highly Preferred Technical Skills:</p><ul><li>Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.</li></ul><p>Job Industry:</p><ul><li>Software/IT industry</li></ul><p>Other Benefits:</p><ul><li>Health Insurance</li><li>Annual Leaves</li></ul><p>Pay: Rs80,000.00 - Rs150,000.00 per month</p><p>Job Type: Full-time</p><p>Work Location: In person</p><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs120,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have educational background in Computer Science?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Technical Support: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Technical Support Consultant (UK & USA)

Pakistan Single Window

<div><ul><li>Assist in reviewing and resolving software issues escalated from the L2 support team.</li>
<li>Work with product development and testing teams to report bugs and suggest improvements based on stakeholder feedback.</li>
<li>Coordinate with DevOps, Systems, Networks, L2 Support, and Database Administration teams to track and follow up on reported production issues.</li>
<li>Maintain records of reported issues, root cause analyses, and impacted transactions for documentation and reporting purposes.</li>
<li>Develop knowledge of PSW software applications and stay updated on new releases.</li>
<li>Perform tasks assigned by the line manager to enhance software support functions.</li>
<li>Support the monitoring of production incidents and assist in identifying trends to help prevent future issues.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Must have higher secondary school certificate (HSC) , along with associate diploma (3 Years) in information technology OR 16 years of education in computer science, computer engineering or equivalent discipline.</li>
<li>1-2 years of relevant experience.</li>
<li>Proficient in SQL query writing.</li>
<li>Experience with reading and analysing logs from various sources, including tools like Serilog and Splunk or similar tools.</li>
<li>Basic understanding of microservices architecture principles, architectural challenges &amp; logging issues.</li>
<li>Basic knowledge of Queue services such as RabbitMQ or similar queue management tools.</li>
<li>Should have familiarity with C# and JavaScript code to recognize fundamental issues.</li>
<li>Strong communication skills, with the ability to communicate technical information to both technical and non-technical audiences.</li>
<li>Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.</li>
<li>Experience with support tools and technologies, such as ticketing systems, CRM software, and remote support tools.</li>
<li>Knowledge of software development methodologies and the software development lifecycle.</li>
<li>Ability to work in a fast-paced, dynamic environment, and adapt to changing priorities and requirements.</li>
<li>Strong interpersonal skills and problem-solving abilities to work with cross-functional teams.</li>
</ul><p><b>Benefits</b></p><ul>
<li>Competitive salary</li>
<li>Fuel Card</li>
<li>Health benefits</li>
<li>Professional development opportunities</li>
<li>Inclusive work culture &amp; much more</li></ul></div>

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
Job Description Summary<br>
The primary function of the Data Conversion Specialist is to ensure Harris customers receive a world-class experience as they move through<br>
the software implementation process with our SmartFusion product.<br>
<br>
Our Professional Services team has an exciting opportunity for a driven individual, and we are looking for a Data Conversion Specialist that is passionate about providing implementation services for our customers. It is mission-critical for the Data Conversion specialist to be a leader and champion in interpreting business rules and data.<br>
<br>
This person will be an integral part of a motivated and collaborative team striving to guarantee our customers&rsquo; positive experience with us and our products. Excellent communication, time management, organizational skills, and flexibility is a must!<br>
<br>
In the key role of interpreting business rules and data, our customers will depend on your expertise to migrate data from various systems into the SmartFusion Solution. You will ensure that our products and services are delivered according to SmartFusion methodology.<br>
<br>
Reporting to the Manager of Professional Services, the Data Conversion Specialist role will support SmartFusion implementation customers located mainly throughout the south and southeast portion of the United States.<br>
<br>
What You Will Be Doing:<br>
Use various tools and processes to complete data migrations from other software packages and/or multiple data sources into Microsoft SQL Server in a timely and accurate manner<br>
<ul><li>Create complex T-SQL and Powershell scripts with limited assistance as needed to facilitate data migration</li><li>Reconcile migrated data to ensure conversion accuracy</li><li>Interpret requirements and define necessary system setups</li><li>Provide outstanding customer service and resolve customer issues throughout the implementation process</li><li>Work with cross-functional team members; including Project Managers, Product Owners, Quality Assurance, and Technical Support Analysts</li><li>Participate in data conversion and customer software installs as needed</li></ul><br>
What We Are Looking For:</div><div>
3+ years data migration/conversion experience working on multiple enterprise or software implementation projects</div><div>
concurrently<br>
<ul><li>Exceptional Microsoft SQL Server/T-SQL scripting skills</li><li>Good working knowledge of Windows Powershell, and other issue tracking software, such as JIRA and Team Support</li><li>Strong technical and communication skills, as well as ability to develop strong working relationships with internal and external stakeholders</li><li>Possess a deep understanding of all activities associated with software system implementations</li><li>Capacity to maintain a calm demeanor in challenging situations</li><li>Excellent writing, editing, interpersonal, and communication skills</li><li>Willingness to travel for customer meetings (0%)</li></ul></div><div></div><div>
Work Hours:</div><div>
6 PM to 2 AM (Pakistan Time)</div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Data Conversion Specialist

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  The Division
  <br/>
  <br/>
 </strong>
 PYXiS Software Group, a wholly owned portfolio of the Jonas Operating Group of Constellation Software (TSX: CSU), is seeking a highly motivated Billing Specialist to join our growing finance team. The Billing Specialist will be responsible for supporting the invoicing process, ensuring accuracy in billing, and maintaining strong relationships with other stakeholders within PYXiS Software Group. This role plays a critical part in the company&rsquo;s revenue cycle and requires excellent communication skills, time management and a proactive approach to problem-solving.
 <br/>
 <br/>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 This is an exciting opportunity to launch your career in finance and accounting within a dynamic and growing organization. As a Junior Billing Specialist, you&rsquo;ll play a key role in supporting the billing and revenue operations across a portfolio of software companies. You&rsquo;ll gain hands-on experience in financial processes, collaborate with cross-functional teams, and build a strong foundation in billing and compliance.
 <br/>
 <br/>
 <ul>
  <li>
   Foundational Financial Experience: Support core billing activities, including invoice preparation, account reconciliation, and revenue tracking, while learning best practices in financial operations.
  </li>
  <li>
   Cross-Functional Collaboration: Work closely with finance, operations, and collections teams to ensure accurate and timely billing, and assist in resolving client inquiries.
  </li>
  <li>
   Month-End Support: Contribute to month-end close processes by preparing billing reports, validating data, and ensuring compliance with internal controls.
  </li>
  <li>
   Growth &amp; Learning: Participate in training and mentorship opportunities to build your knowledge of financial systems, billing software, and accounting principles.
  </li>
  <li>
   Career Development: Join a growing, collaborative finance team with a pathway for career advancement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Core Responsibilities
  <br/>
  <br/>
 </strong>
 Reporting to the Senior Billing Specialist, the core responsibilities of the position are:
 <br/>
 <br/>
 <ul>
  <li>
   Prepare and process invoices, for activities across multiple PYXiS business units, ensuring timely and accurate billing.
  </li>
  <li>
   Collaborate effectively with sales and customer service teams to investigate and resolve billing discrepancies and respond to client inquiries.
  </li>
  <li>
   Verify the accuracy and completeness of billing data for all services rendered, and maintain financial integrity.
  </li>
  <li>
   Support the Collections team with monthly bulk payment processing (e.g., direct debit) and provide backup during team absences or vacations.
  </li>
  <li>
   Maintain organized records of customer-related documentation, ensuring proper document management and compliance with internal policies.
  </li>
  <li>
   Support audit activities and other ad hoc requests by providing relevant billing and financial information as needed.
  </li>
  <li>
   Perform additional duties and responsibilities as assigned to support the broader finance and billing operations
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who You Are
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 2 years of experience in billing, accounts receivable, or a finance-related role.
  </li>
  <li>
   Demonstrates a proactive and enthusiastic approach to learning, with a positive attitude and strong work ethic.
  </li>
  <li>
   Knowledge of fundamental accounting principles.
  </li>
  <li>
   Familiarity with billing processes and practical experience using invoicing software; exposure to Salesforce and/or Microsoft Dynamics GP (Great Plains) is considered an asset.
  </li>
  <li>
   Proficient in Microsoft Office applications, with intermediate-level skills in Excel, including the use of spreadsheets, pivot tables, and basic formulas.
  </li>
  <li>
   Capable of working independently while also contributing effectively within a collaborative team environment.
  </li>
  <li>
   Problem-solving skills, with keen attention to detail and effective time management and organizational skills.
  </li>
  <li>
   Sound communication and interpersonal skills, with the ability to build and maintain relationships across departments in a dynamic business setting.
  </li>
  <li>
   Comfortable adapting to change and managing multiple priorities in a fast-paced environment.
  </li>
  <li>
   Willingness and flexibility to work overtime during peak periods or critical deadlines.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Junior Billing Specialist

Explore 1593+ Software support specialist in Karachi this September. Find roles across top companies and apply now to boost your career.

1593 software support specialist jobs IN Karachi

Software Support Engineer II (L3)

Application Support Specialist

Technical Support Consultant (Inbound calls - UK & USA)

Technical Support Consultant (UK & USA)

Software Support Engineer II (L3)

Data Conversion Specialist

Junior Billing Specialist