customer service representative Jobs in Karachi

customer service representative

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customer experience associate Jobs in Karachi

customer experience associate

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customer services specialist Jobs in Karachi

customer services specialist

customer support associate

Ad Snipper

E-commerce Customer Support (Order Confirmation &amp; Returns) &ndash; Intern Location: Gulshan-e-Iqbal, Karachi Timings: Monday to Saturday, 12:00 AM &ndash; 8:00 PM Salary: PKR 20,000 &ndash; 25,000 per monthAbout the Role:Ad Snipper is looking for 2 energetic team members to join our e-commerce operations:<ul><li>Order Confirmation Associate &rarr; Call customers and confirm their orders.</li><li>Order Returns Associate &rarr; Handle return requests and coordinate with operations.</li></ul>This is a great opportunity for fresh graduates who want to grow in E-commerce and customer service.What You&rsquo;ll Do:Make and receive customer calls. Confirm orders or assist with returns. Record details accurately in the system. Provide polite, professional support.What We&rsquo;re Looking For:<ul><li>Good communication in basic English.</li><li>Confident on calls and customer-friendly.</li><li>Responsible, punctual, and eager to learn.</li><li>Fresh graduates are welcome!</li></ul>What We Offer:Salary: PKR 20,000 &ndash; 25,000 per month Hands-on training in e-commerce operations Growth opportunities in a fast-growing company Supportive &amp; friendly team cultureApply Now: Send your CV to hr@adsnipper.net with subject: &ldquo;Application &ndash; E-commerce Customer Support (Order Confirmation/Returns)Job Type: Full-timePay: Rs20,000.00 - Rs25,000.00 per monthExperience:<ul><li>Customer Support service or call handling: 1 year (Required)</li></ul>Work Location: In person

E-commerce Customer Support Associate (Order Confirmation & Returns)

Oraan

<div>
 
 About Oraan
 
 
 
 Oraan is Pakistan's female-led fintech startup with a mission to make savings simple, easy and habitual for everyone. We are working to achieve that by creating user-driven financial tools and services. The method we focus on at the moment is changing the way Pakistanis&rsquo; imagine committees. We enable people to save with a safe group in a simple and transparent method whether they are looking to save for a car, a wedding, or just become better at savings.
 
 
 
 About The Role
 
 
 
 We are looking for a highly motivated and customer-focused Customer Experience Associate to join our team. In this role, you will be the primary point of contact for our customers, responsible for managing relationships throughout their entire journey. You will engage with inbound leads to convert them into customers, while also providing ongoing support to ensure their experience is seamless and positive.
 
 
 
 Your Responsibilities Will Include
 
 
 
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 Customer Engagement &amp; Relationship Management: Engage with inbound leads through phone calls and WhatsApp to drive conversions. Build and maintain strong relationships with potential and existing customers, understanding their needs and providing relevant information and solutions.
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 Sales &amp; Service Delivery: Conduct timely follow-ups with leads to nurture them through the sales funnel. Assist customers in completing required steps for their deal in collaboration with the verification team.
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 Customer Support: Have a deep understanding of the customer journey to provide support across all channels and touchpoints. Tackle customer concerns, troubleshoot issues, and ensure timely responses across all communication platforms.
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 Operational &amp; Technical Collaboration: Perform daily operational tasks related to payments and customer support. Collaborate with product and tech teams to troubleshoot customer challenges and assist with product tests and improvements.
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 Data &amp; Insights: Update lead and customer information in the CRM system after each interaction to ensure accurate and detailed records. Gather feedback from customers and analyze it to identify needs, prepare reports, and provide insights that can be used to improve products and services.
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 Growth &amp; Strategy: Meet weekly and monthly growth targets. Align customer experience strategies with marketing initiatives, new releases, and features, and stay informed of industry trends.
 
 
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 </ul>
 
 Required Qualifications
 
 
 
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 Bachelor's Degree
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 Up to one year of experience in a similar customer-facing role is a plus
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 Excellent communication and interpersonal skills
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 Strong organizational skills and attention to detail
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 Ability to learn and adapt to change quickly
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 Deep understanding of customer concerns and the ability to troubleshoot as needed
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 </ul>
</div>

Customer Experience Associate

Tenfolds Media

Job Title: Customer Support &amp; Order Processing ExecutiveLocation: [Karachi / Onsite]Job Type: Full-timeWe are looking for a dedicated individual to manage customer support and order processing for our e-commerce business. You will be responsible for handling customer queries and ensuring smooth dispatch of orders.Key Responsibilities: Respond to customer inquiries via phone, email, and chat.Resolve customer complaints in a professional and timely manner.Process incoming orders and coordinate with the dispatch/logistics team.Track shipments and update customers regarding their orders.Maintain accurate records of orders, returns, and customer interactions.Assist in improving the overall customer experience.Requirements: Previous experience in customer service or e-commerce support is preferred.Strong communication skills (English &amp; [local language, if needed]).Ability to multitask and manage time effectively.Basic computer skills (MS Office, Excel, and order management systems).Problem-solving attitude with attention to detail.What We Offer: Competitive salaryGrowth opportunities within the companySupportive and collaborative team environmentInterested candidates can share their resume at: hr@tenfoldsmedia.comJob Type: Full-timeWork Location: In person

Customer Support & Order Processing Executive

At-Desk PVT LTD

<ul><li>Perform tasks to support the customer services department in the UK.</li><li>Managing inbound and outbound calls.</li><li>Following various communication scripts when speaking to a caller.</li><li>Customer engagement through voice, chat and other corresponding platforms.</li><li>Identifying customer needs, answering questions and providing solutions/alternatives.</li><li>Keeping records of all conversations organized</li><li>Improving performance and hit goals.</li><li>Managing customer accounts</li><li>Performing data entry tasks as necessary.</li></ul>Skills Requirement<ul><li>International Call Center Background</li><li>Communication Skills(Speaking English Frequently and Confidently, Good listening skills)</li><li>Multitasking Ability</li><li>Excellent command of computer and internet.</li></ul>Flexible, Adaptable, Creative, Energetic attitude.Monday to Friday, Alternate Saturdays. 4:00pm - 1:00AM (NIGHT SHIFT)Location : Bahadurabad , Karachi (ON-SITE)Job Type: Full-timePay: Rs40,000.00 - Rs450,000.00 per monthWork Location: In person

Customer Support Representative - UK Based Campaign (Night Shift)

ABS INTERNATIONAL

Job Title: International Customer Support Specialist - Night Shift | BPO Career | KarachiLocation: Block 13C Area, Karachi, Pakistan (On-Site Position)Job Type: Full-timeCompensation Package: PKR 40,000 - PKR 45,000 Base + Performance Bonuses + Allowances = Total PKR 63,000 - PKR 78,000+ Monthly PotentialSchedule: Monday to Saturday<ul><li>Shift Option 1: 6:00 PM - 2:00 AM PKT</li><li>Shift Option 2: 8:00 PM - 4:00 AM PKT</li></ul>Introduction Paragraph: ABS International invites motivated customer service professionals to launch their international career as an International Customer Support Specialist at our Karachi facility. We're seeking communication experts passionate about delivering exceptional customer experiences to global clients. This role offers industry-leading compensation, substantial career advancement opportunities, and comprehensive skills development in the expanding international BPO industry. Join our supportive team environment and transform your customer service talent into a rewarding career path with global impact.Key Responsibilities:<ul><li>Resolve complex customer inquiries through phone-based support for international clients</li><li>Build and maintain strong customer relationships to enhance retention and satisfaction</li><li>Collaborate with internal teams to implement effective solution strategies</li><li>Maintain accurate CRM documentation with 90%+ accuracy compliance standards</li><li>Achieve and exceed performance metrics to maximize monthly incentive earnings</li><li>Develop comprehensive product knowledge to provide exceptional service experiences</li></ul>Requirements:<ul><li>1+ years of international customer service experience (BPO/call center background preferred)</li><li>Professional English communication skills (verbal and written) at C1 level or equivalent</li><li>Proven ability to resolve customer issues effectively and efficiently</li><li>Availability for night shift schedules (multiple options available)</li><li>CRM proficiency (Salesforce or Zendesk experience ideal)</li><li>Strong problem-solving, multitasking, and communication abilities</li><li>Technical aptitude and willingness to learn new systems and processes</li></ul>Compensation &amp; Benefits:<ul><li>Base Salary: PKR 40,000 - PKR 45,000 per month</li><li>Performance Bonuses: PKR 20,000 - PKR 30,000+ monthly based on achievable metrics</li><li>Attendance Incentive: Additional PKR 3,000 monthly punctuality bonus</li><li>Total Monthly Earnings: PKR 63,000 - PKR 78,000+ (based on performance)</li><li>Health Insurance: Comprehensive medical coverage for employees</li><li>Financial Wellness: Salary advance program for emergency needs</li><li>Career Investment: Paid certification programs and skill development workshops</li><li>Professional Development: Ongoing training and career advancement opportunities</li></ul>Why Join ABS International?:<ul><li>Industry-Leading Earnings: Total compensation package ranks in top 15% for customer service roles in Karachi</li><li>Career Growth Path: 75% of leadership roles filled internally through our promotion program</li><li>Professional Development: Monthly training sessions and paid certification programs</li><li>Supportive Environment: Modern facility with focus on employee well-being and safety</li><li>Flexible Scheduling: Multiple shift options with predictable earnings and work-life balance</li><li>Global Experience: Build international business skills valued across industries</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

International Customer Support Specialist - Night Shift (BPO Experience)

DymaxTech

Pay: Starting from PKR 50,000 per monthJob Type: Full-timeWork Mode: Onsite (in person)Job Title:Customer Support &amp; Device Review Agent &ndash; Night Shift (Fluent English Required | Onsite &ndash; Shahra-e-Faisal)Location: Shahra-e-Faisal, Karachi (Onsite Office Role)Are you confident in your spoken English and searching for a reliable, long-term position with an international tech company? We&rsquo;re hiring Support &amp; Review Agents to join our night shift team at our conveniently located office on Shahra-e-Faisal, Karachi.In this role, you&rsquo;ll work on a project with a US/Canada-based client, where your main responsibility will be to review images of mobile phones submitted by overseas users and assess their condition. No prior industry experience is required &mdash; comprehensive training will be provided.Requirements:Excellent spoken English communication skillsAvailable for night shift timings (rotational shifts):<ul><li>Monday to Saturday: 6:00 PM &ndash; 1:30 AM</li><li>Monday to Saturday: 1:30 AM &ndash; 9:00 AM</li></ul>You must be available for both timings, as shifts will rotate.Punctual, responsible, and able to follow instructions carefullyBasic computer knowledge (training on tools will be provided)Residing near or with easy commute access to Shahra-e-Faisal (transport allowance may be offered)Why Work With Us?Professional onsite office environmentManageable working hours with scheduled breaksOpportunity to work directly with an international clientFull training provided &ndash; no technical background neededLong-term career growth after successful probationPerformance-based incentives and job stabilityHow to Apply:Send your CV along with a short self-introduction voice note (in English) to [hr.dymaxtech@gmail.com] or apply directly via Indeed.Job Type: Full-timePay: From Rs50,000.00 per monthWork Location: In person

Customer Support & Review Agent – Night Shift (Fluent English Required - Onsite – Shahra-e-Faisal)

Telemarketing

Seeking friendly, detail-oriented, and customer-focused individuals to join our Call Centre as Customer Service Representatives (CSR). In this role, you will assist customers with booking travel accommodations, answering questions about resorts and packages, resolving issues, and providing exceptional service to ensure a seamless travel experience.Requirments:<ul><li>Intermediate | O Level | Graduate.</li><li>Fluent in English.</li></ul>Excellent verbal and written communication skills.Strong attention to detail and problem-solving abilities.Ability to multitask and work in a fast-paced environment.Customer-centric mindsetStrong interpersonal and communication skillsFixed Salary + Uncapped Commissions + Daily &amp; Weekly IncentivesJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-timePay: Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan e Iqbal</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>english with fluency (Required)</li></ul>Work Location: In person

Customer Support Repesentative - Evening shift

Explore 1171+ Customer support associate in Karachi this September. Find roles across top companies and apply now to boost your career.