customer service representative Jobs in Karachi

customer service representative

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

it support officer

customer support associate

Arc Inventor

Job Description:We are looking for a dedicated and professional Customer Support Representative to join our team. The ideal candidate will possess strong communication skills, fluency in English, and the ability to coordinate effectively with international customers through calls, chats, and emails.Key Responsibilities:<ul><li>Handle communication with international clients via phone, chat, and email.</li><li>Provide accurate information, resolve customer queries, and ensure customer satisfaction.</li><li>Maintain a professional and courteous tone in all communications.</li><li>Document customer interactions and update records in the system accurately.</li><li>Collaborate with internal teams to ensure timely resolution of customer issues.</li><li>Adhere to company policies and performance standards.</li></ul>Requirements:<ul><li>Strong verbal and written communication skills in English (mandatory).</li><li>Previous experience in customer support or call center environment is a plus.</li><li>Ability to multitask and handle pressure in a fast-paced environment.</li><li>Must be punctual, reliable, and consistent in performance.</li><li>Proficiency in using computers and basic software tools.</li></ul>Job Title: Customer Support RepresentativeLocation: Gulshan-e-Iqbal, KarachiJob Type: Full-time (On-site)Working Days: Monday to SaturdayTimings: 7:00 PM &ndash; 4:00 AMSalary: PKR 50,000Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Executive ( E- Commerce)

At-Desk PVT LTD

Job description:<ul><li>Perform tasks to support the customer services department in the UK.</li><li>Managing inbound and outbound calls.</li><li>Following various communication scripts when speaking to a caller.</li><li>Customer engagement through voice, chat and other corresponding platforms.</li><li>Identifying customer needs, answering questions and providing solutions/alternatives.</li><li>Keeping records of all conversations organized</li><li>Improving performance and hit goals.</li><li>Managing customer accounts</li><li>Performing data entry tasks as necessary.</li></ul>Skills Requirement<ul><li>International Call Center Background</li><li>Communication Skills(Speaking English Frequently and Confidently, Good listening skills)</li><li>Multitasking Ability</li><li>Excellent command of computer and internet.</li></ul>Monday to Friday, Alternate Saturdays. 1:00pm - 10:00PMLocation: BahadurabadPlease review salary package before applying.Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support Representative (UK Based Campaign)

ABS INTERNATIONAL

Location: Gulshan-e-Johar, Karachi Schedule: Monday&ndash;Saturday, Night Shift (6:00 PM&ndash;2:00 AM or 8:00 PM&ndash;4:00 AM) Employment Type: Full-time | On-site Salary: PKR 45,000 &ndash; 50,000 base + incentives (PKR 63,000 &ndash; 78,000 total)About ABS InternationalFor 16 years, ABS International has delivered world-class BPO and customer support for leading global clients. We invest in paid onboarding, daily coaching, performance bonuses, and clear promotion paths so every employee can grow a stable, international-level career.Role OverviewWe&rsquo;re hiring International Customer Support Representatives to handle inbound and outbound voice calls for U.S.. This is a night-shift, on-site position in Karachi&mdash;ideal for energetic communicators who want consistent earnings, professional growth, and long-term career development in a global call-center environment.Key Responsibilities<ul><li>Handle inbound &amp; outbound international customer calls with professionalism and empathy.</li><li>Resolve issues using First Contact Resolution (FCR) and maintain excellent Customer Satisfaction (CSAT) scores.</li><li>Log accurate notes and follow CRM procedures (Salesforce / Zendesk preferred).</li><li>Use de-escalation skills for difficult situations and deliver timely follow-ups.</li><li>Meet daily KPIs: AHT, FCR, QA, and attendance.</li><li>Participate in regular coaching and skill-improvement sessions.</li></ul>Required Qualifications<ul><li>1 + year of verifiable experience in international voice support or BPO outbound sales.</li><li>Fluent English (C1 +) with a clear, neutral accent.</li><li>Strong communication and conflict-resolution ability.</li><li>Familiar with CRM or ticketing tools (Salesforce, HubSpot, Zendesk).</li><li>Must be willing to work night shift (on-site in Karachi).</li></ul>Preferred Qualifications<ul><li>Experience in U.S or KPI-driven environments.</li><li>Extra language ability or mentoring experience.</li></ul>Compensation &amp; Benefits<ul><li>Total Monthly Package: PKR 63,000 &ndash; 78,000 (base + incentives).</li><li>Performance Rewards: Daily cash bonuses, weekly contests, attendance bonus, and optional salary advance.</li><li>Recognition perks: Gadgets, certificates and employee-of-the-month awards.</li><li>Paid onboarding and structured training with ongoing skill development.</li><li>Transparent KPIs, predictable night-shift schedule, and clear promotion path to Senior / Team Lead roles.</li></ul>Why Join ABS International<ul><li>16 + years of stable operations and international client portfolio.</li><li>Career-focused environment emphasizing learning and advancement.</li><li>Supportive leadership, performance culture, and on-site professional setup.</li><li>Work with global customers&mdash;earn, grow, and excel right from Karachi.</li></ul>How to ApplyClick &ldquo;Apply Now&rdquo; on Indeed or upload your CV directly. Include your earliest available start date. Interviews are ongoing&mdash;apply today to secure your slot!Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

International Customer Support Representative – Night Shift (Call Center | On-Site Karachi)

Telemarketing

The CSR will be responsible for handling customer inquiries, resolving issues, and providing excellent service About the Role:Are you ready to join a dynamic team where your voice makes a difference? We are seeking enthusiastic Call Center Executives to deliver exceptional support to our clients. This is a no-sales, no-target role, focused entirely on providing exceptional service and building relationships.Why Join Us:No Sales. No Targets. Your focus is client support, not numbers.Competitive salary and growth opportunities.Training and development programs to enhance your skills.Positive, collaborative, and supportive work culture.Make a real impact by helping clients and being part of a professional team.Skill-building workshops and career growth pathRecognition and appreciation for your contributionJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulshan-E-Iqbal (Required)</li></ul>Work Location: In person

CSR - Customer Support Representative-INTERMEDIATE & FRESH GRADUATES

Cut Price Garment Store

Job Title: Jr. Customer Service RepresentativeJob Location: Mehmoodabad, KarachiJob Timing: Full-TimeWe are looking for a Jr. CSR to join our team. The ideal candidate should have communication skills, be customer-focused, and able to handle a high volume of customer inquiries and complaints.Responsibilities:<ul><li>Responding to customer inquiries via phone, email, or live chat in a timely and professional manner.</li><li>Providing accurate information about our products and services to customers.</li><li>Resolving customer complaints and issues to ensure customer satisfaction.</li><li>Managing returns and exchanges.</li></ul>Requirements:<ul><li>Education: Minimum Intermediate</li><li>Basic communication skills in English and Urdu, both verbal and written.</li><li>Basic computer skills.</li><li>Relevant industry experience is preferable.</li></ul>We encourage male candidates residing in Mehmoodabad or nearby areas, including PECHS, or Azam Town to apply.Job Type: Full-timePay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

Jr. Customer Service Representative

HRCONSOL

Position: Customer Service Agent &ndash; Health Product Campaign Location: Karachi, Pakistan (On-site) Number of Positions: 30 Salary Range: PKR 80,000 &ndash; 110,000 + Benefits Employment Type: Full-Time Joining: ImmediateAbout the RoleHRCONSOL is hiring energetic and customer-focused Customer Service Agents for our top Health Tech client in Karachi. You&rsquo;ll be part of a dynamic team driving inbound and outbound awareness and product campaigns &mdash; connecting customers to healthcare solutions that truly make an impact.If you have prior experience in health-related campaigns, strong communication skills in English &amp; Urdu, and love interacting with people &mdash; this role is for you!Key Responsibilities<ul><li>Handle inbound &amp; outbound calls and WhatsApp chats to connect customers with doctors for consultations.</li><li>Manage the end-to-end 6&ndash;7 step protocol with customers &mdash; from order placement and confirmation calls to post-service feedback.</li><li>Ensure accurate, empathetic, and professional communication at all times.</li><li>Maintain updated and precise customer records in CRM systems.</li><li>Meet and exceed KPIs for call handling, quality, and customer satisfaction.</li><li>Collaborate with team members to improve campaign outcomes and service efficiency.</li><li>Share feedback and insights to enhance the customer experience.</li></ul>Required Education<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Health Sciences, or related field.</li><li>Intermediate-qualified candidates with exceptional call center experience are also encouraged to apply.</li></ul>Experience &amp; Skills<ul><li>1&ndash;3 years of experience in customer service or contact centers (preferably with Ibex or other reputable BPOs).</li><li>Prior exposure to health or wellness campaigns is mandatory.</li><li>Excellent communication in English &amp; Urdu (verbal &amp; written).</li><li>Strong interpersonal skills, empathy, and customer-centric mindset.</li><li>Ability to handle high call volumes while maintaining professionalism.</li><li>Proficiency in CRM and call center software.</li></ul>How to Apply:Send your resume to jobs@hrconsol.com with the subject line &ldquo;Customer Service Agent &ndash; Health Campaign&rdquo;.Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Customer Service Agent – Health Product Campaign

Mayatax

<div>
 
 The ideal candidate will be responsible for providing technical support and assistance to end users, ensuring smooth operation of IT systems and resolving hardware, software, and network issues in a timely manner. This position offers an excellent opportunity to develop technical expertise and gain hands-on experience in IT support, troubleshooting, and system maintenance.
 
 
 
 Responsibilities
 
 
 <ul>
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 Provide timely technical assistance to end users via phone, email, or in person.
 </li>
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 Diagnose and resolve hardware, software, and network issues efficiently.
 </li>
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 Install, configure, and maintain operating systems, software applications, and productivity tools.
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 Assist users with account setup, access permissions, and password management.
 </li>
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 Set up and maintain desktops, laptops, printers, and other peripherals.
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 Coordinate hardware repairs or replacements with vendors as needed.
 </li>
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 Support users with internet, VPN, and remote access issues.
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 Monitor connectivity problems and escalate persistent issues to the network team.
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 Educate users on IT policies, security best practices, and acceptable use guidelines.
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 Ensure compliance with organizational security standards such as software updates and antivirus checks.
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 Log all support requests, issues, and resolutions in helpdesk/ticketing systems.
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 Prepare reports on recurring issues and suggest improvements.
 </li>
 </ul>
 
 
 Required Skills
 
 
 
 
 Technical Skills
 
 
 <ul>
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 Proficiency with Windows operating systems.
 </li>
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 Experience with Microsoft 365 and/or Google Workspace productivity suites.
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 Knowledge of desktop/laptop setup, printers, peripherals, and mobile devices.
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 Understanding of networking basics including LAN/WAN, Wi-Fi, VPN, and IP addressing.
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 Familiarity with remote support tools, ticketing/helpdesk systems, and monitoring tools.
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 Basic knowledge of antivirus, firewalls, encryption, and safe computing practices.
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 Ability to install, configure, and maintain software applications.
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 </ul>
 
 
 Soft Skills
 
 
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 Clear, patient, and user-friendly communication.
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 Analytical thinking for quick problem diagnosis and resolution.
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 Empathetic, polite, and supportive customer service orientation.
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 Strong time management and ability to prioritize multiple tasks.
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 Good teamwork skills and effective escalation when necessary.
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 Adaptability to changing technologies and user needs.
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 Clear documentation of tickets, resolutions, and user guides.
 </li>
 </ul>
 
 
 Preferred/Additional Skills
 
 
 <ul>
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 Familiarity with Active Directory and user account management.
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 Experience with endpoint management tools such as NinjaRMM, Intune, or JAMF.
 </li>
 </ul>
 
 
 Experience &amp; Education
 
 
 <ul>
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 Bachelor&rsquo;s degree (BS/BE) in Computer Science, Information Technology, or a related field.
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 1.5 to 2 years of relevant experience in IT support or a similar technical support role.
 </li>
 </ul>
 
 
 
 
 
 Work Arrangement
 
 
 
 Please note that this role is onsite and a night shift from 7pm to 4am.
 
</div>

IT Support Associate

Explore 1211+ Customer support associate in Karachi this November. Find roles across top companies and apply now to boost your career.