customer support executive Jobs in Karachi

customer support executive

customer service representative Jobs in Karachi

customer service representative

call center representative Jobs in Karachi

call center representative

chat support executive

contact centre agent

customer support associate

Street Pharma

We are looking for a motivated and results-driven Sales and Support Associate to join our team! If you have strong sales experience on freelance platforms and excellent English communication skills, we want to hear from you.Key Responsibilities:<ul><li>Drive online sales and generate revenue through effective communication and follow-ups</li><li>Provide outstanding customer support via email, chat, and calls</li><li>Engage with potential clients and convert leads into sales</li><li>Maintain accurate records of sales activities and client interactions</li><li>Collaborate with the team to achieve monthly sales targets</li></ul>Requirements:<ul><li>Excellent English communication skills (verbal and written)</li><li>Minimum 2 years of experience in sales on freelance platforms</li><li>Proven ability to drive online sales and close deals</li><li>Bachelor&rsquo;s in Business Administration (BBA) preferred</li><li>Strong interpersonal and problem-solving skills</li></ul>Job Shift:<ul><li>Night shift (onsite)</li></ul>Location: Shayan Iconic Tower, DMCHS, Shaheed -e-millat road, Karachi.If you&rsquo;re a proactive communicator with a passion for sales and customer success, send your resume to careers@globalclicks.org with the subject: Sales and Support Associate Application.Apply now and be part of a dynamic team!Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Sales & Support Associate – Onsite

Ibex

We are seeking a proactive and customer-focused Global Customer Experience Associate to support our international clients. In this role, you will handle customer inquiries via phone, email, or chat, resolve issues efficiently, and deliver a high-quality service experience while maintaining company standards.Key Responsibilities:<ul><li>Respond to customer inquiries in a timely and professional manner</li><li>Resolve complaints and provide accurate information</li><li>Maintain detailed records of customer interactions</li><li>Meet performance and quality targets</li><li>Collaborate with internal teams to ensure customer satisfaction</li></ul>Requirements:<ul><li>Excellent English communication skills (spoken and written)</li><li>Strong problem-solving and interpersonal abilities</li><li>Basic computer proficiency</li><li>Ability to work in a fast-paced environment and night shifts</li></ul>Job Types: Full-time, Contract, Fresher Contract length: 6 monthsPay: Rs65,000.00 - Rs115,000.00 per monthWork Location: In person

Global Customer Experience Associate

Ibex Pakistan

Job Overviewibex Pakistan is looking for a driven and customer-focused Global Customer Support Associate to become part of its Customer Service team. This position requires managing international customer interactions through both voice and chat platforms while ensuring outstanding service delivery and maintaining professional standards.Key Duties<ul><li>Respond to inbound inquiries from international customers via phone calls and chat</li><li>Deliver clear and accurate information regarding products, services, and company policies</li><li>Effectively address customer concerns, complaints, and basic technical or service-related issues</li><li>Accurately document customer interactions in CRM systems</li><li>Achieve individual and team targets related to quality assurance and productivity</li><li>Refer complex matters to the appropriate departments when necessary</li><li>Maintain a high standard of professionalism and customer satisfaction at all times</li></ul>Qualifications<ul><li>O/A Levels or a Bachelor&rsquo;s degree</li><li>Strong written and verbal communication skills in English</li><li>Ability to perform independently in a dynamic and fast-paced environment</li></ul>Benefits<ul><li>Company-provided transport</li><li>Potential for permanent placement</li><li>Opportunities for professional development and career progression within a growing organization</li></ul>Become a part of ibex Pakistan&rsquo;s expanding global customer service network and grow your career in a dynamic environment!Job Type: Full-timePay: From Rs90,000.00 per monthWork Location: In person

Customer Service Representative

Pakpace

An E-commerce Customer Support Associate is responsible for assisting online customers by resolving inquiries, processing orders, handling returns/exchanges, and ensuring a smooth and positive shopping experience. This role involves communication through email, chat, phone, and social media, depending on the company&rsquo;s channels.Key Responsibilities<ul><li>&middot; Respond to customer inquiries regarding products, orders, payments, shipping, and returns.</li><li>&middot; Assist customers via email, live chat, phone, or social media platforms.</li><li>&middot; Process and track orders, refunds, replacements, and cancellations.</li><li>&middot; Coordinate with logistics, warehouse, and operations teams to resolve delivery issues.</li><li>&middot; Manage customer complaints professionally and provide effective solutions.</li><li>&middot; Update customer information and maintain accurate records using CRM or e-commerce platforms.</li><li>&middot; Help customers navigate the website and troubleshoot account or payment issues.</li><li>&middot; Monitor and escalate system or product issues to relevant departments.</li><li>&middot; Ensure high levels of customer satisfaction by providing timely and empathetic support.</li><li>&middot; Understand company products and promotions to guide customers effectively.</li><li>Skills &amp; Qualifications</li><li>&middot; Strong communication skills (written and verbal).</li><li>&middot; Customer-focused mindset with patience and problem-solving ability.</li><li>&middot; Familiarity with e-commerce platforms (Shopify, Amazon Seller Central, WooCommerce, etc.) is a plus.</li><li>&middot; Basic understanding of order processing, shipping, and return policies.</li><li>&middot; Ability to multitask and work in a fast-paced environment.</li></ul>Key Competencies<ul><li>&middot; Empathy and active listening</li><li>&middot; Conflict resolution</li><li>&middot; Time management</li><li>&middot; Attention to detail</li><li>&middot; Team collaboration</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

Customer Support ( E- Commerce )

Join the Global Team at ibex Pakistan!Are you passionate about helping people and ready to build a career in customer service? ibex Pakistan is hiring energetic and driven individuals for the role of Global Customer Support Associate. If you thrive in a fast-paced environment and love connecting with people from around the world, this opportunity is for you!What You&rsquo;ll Be Doing<ul><li>Engage with international customers through calls and live chat</li><li>Deliver accurate, helpful information about products and services</li><li>Resolve customer concerns with confidence, empathy, and efficiency</li><li>Manage and update customer details in CRM systems</li><li>Achieve performance goals while maintaining top-quality service</li><li>Collaborate with internal teams to resolve complex queries</li><li>Create positive experiences that leave customers satisfied and valued</li></ul>What We&rsquo;re Looking For<ul><li>O/A Levels or a Bachelor&rsquo;s degree</li><li>Excellent English communication skills (spoken and written)</li><li>A proactive mindset and ability to work independently</li><li>Strong problem-solving skills and adaptability</li></ul>What&rsquo;s in It for You?<ul><li>Company-provided transport for convenience</li><li>Opportunity to secure permanent employment</li><li>Clear career growth pathways within a rapidly expanding organization</li><li>A vibrant, supportive, and professional work environment</li></ul>Step into a role where your voice matters, your growth is supported, and your career can go global with ibex PakistanJob Type: Full-timePay: From Rs100,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working night shifts (including late-night hours)? because nights shift are compulsory over here and we don't provide afternoon and morning shifts</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Language:<ul><li>fluent english (Required)</li></ul>Work Location: In person

US-Based Customer Service Representative

Mashreq

<div>
 SERVICE ASSOCIATE (External)
 
 
 Grade &ndash; I
 
 
 Reporting to &ndash; Team leader
 
 
 Job Purpose
 
 
 - To handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customers
 
 
 
 - To administer, co-ordinate, monitor and report on the above
 
 
 
 - To perform in-depth and true RCA (root-cause analysis) to get to the bottom of problems impacting our customers
 
 
 
 - To maintain courteous, proactive and resolution oriented relationship with all interacting units/ departments of the bank in order to ensure complete resolution of customer complaints
 
 
 
 - To visibly improve customer satisfaction scores and related survey results through complaint resolution
 
 
 
 Key Result Areas
 
 
 - To develop and maintain optimum level of service quality with external and internal customer by ensuring complaints resolution in reasonable TAT as per SLAs
 
 
 
 - To be the contact point for all internal staff with the core responsibility of resolving customer complaints, which are logged through all touch points - branches, MOL, emails, mails, phone banking and various channels
 
 
 
 - Resolve/escalate all customer complaints assigned within agreed TAT
 
 
 
 - Ensure 100% of the complaints are logged and updated on CRM before, during and after resolution.
 
 
 
 - Maintain a strong follow-up with other units in order to ensure complete, proactive and accurate resolution of customer complaints.
 
 
 
 - Identify systemic issues or problems and raise concerns that are identified as part of root cause analysis
 
 
 
 - Maintain and track Technology issues and mass incidents reported
 
 
 
 - Contribute towards process and quality improvement within the bank by highlighting recurring issues and investigating root causes. Provide constructive feedback on service quality aspects through first hand observations.
 
 
 
 - Work to exceed the service standards and indicators and be individually responsible for prompt reporting of the same on an ongoing basis.
 
 
 
 - Participate in identifying opportunities, analyzing the root cause of problems and resolve them permanently in coordination with the process/product owners and review/ measure improvement in process/product
 
 
 
 
 - Contribute towards team building and create positive energy to boost team&rsquo;s productivity
 
 
 
 Knowledge, Skills and Experience
 
 
 - Should be proactive and customer focused without compromising the bank&rsquo;s interest. Courteous and respectful in communication
 
 
 
 - Excellent inter-personal and communication skills (written and oral) &ndash; English and Arabic
 
 
 
 - Excellent analytical skills to enable resolution of complex problems and address through root cause analysis permanently.
 
 
 
 - Advanced skill in Microsoft Excel and PowerPoint
 
 
 
 - Thorough knowledge of features and benefits of all products and services of the bank
 
 
 
 - Good organizational skills with ability to perform as a team player.
 
 
 
 - Ability to work under pressure, result oriented, ability to multi-task &amp; adapt to change
 
 
 
 - Possess positive attitude &amp; willingness to learn &amp; take ownership
 
 
 
 - Actively looking for ways to improve processes
 
 
 
 - 1 &ndash; 5 years complaints handling experience in banking
 
 
 
 - Graduate
</div>

Service Associate, CCU.MGN Pak - CXC - Customer Care Unit.Client Experience and Conduct Group-PAKCOE

Zidello

Job Description:Zidello is looking for a motivated and responsible Customer Support Intern (CSR Intern) to join our growing e-commerce team. This internship is ideal for fresh graduates, students, or individuals from a medical or healthcare background who want to gain practical experience in customer service and e-commerce operations.The selected candidate will assist the support team in managing customer queries, order updates, and ensuring a smooth customer experience.Key Responsibilities:<ul><li>Assist in managing and responding to customer chats and inquiries</li><li>Support the team in handling order tracking and order-related queries</li><li>Help customers with basic questions regarding products, orders, and delivery</li><li>Maintain records of customer conversations and order details</li><li>Work with the team to ensure a positive and professional customer experience</li></ul>Requirements &amp; Qualifications:<ul><li>Freshers are encouraged to apply</li><li>Candidates from medical or healthcare fields are welcome</li><li>Basic computer knowledge and familiarity with online systems</li><li>Good written and verbal communication skills</li><li>Responsible, eager to learn, and able to work in a team environment</li></ul>What You Will Gain:<ul><li>Hands-on experience in customer support and e-commerce operations</li><li>Professional communication and problem-solving skills</li><li>Exposure to real-world customer service workflows</li></ul>How to Apply:Interested candidates can send their CV to zidelloecom@gmail.com with the subject line &ldquo;CSR Internship Application.&rdquo;Job Types: Internship, Fresher Contract length: 3 monthsApplication Question(s):<ul><li>What is your current residential location (area and city)?</li><li>What are your salary expectations?</li><li>Are you available for an interview within the next 7 days?</li></ul>Work Location: In person

Customer Support Intern

Explore 1056+ Customer support associate in Karachi this March. Find roles across top companies and apply now to boost your career.