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customer support associate

IBEX Global

Job description:We are seeking a motivated and customer-focused Global Customer Support Associate to handle international customer interactions across voice and chat channels. The ideal candidate will ensure excellent service delivery, resolve customer concerns efficiently, and maintain a high standard of professionalism while supporting global clients.Key Responsibilities:Handle inbound customer interactions for international clients via calls or chatProvide accurate information regarding products, services, and policiesResolve customer inquiries, complaints, and technical/basic service issues in a timely mannerMaintain detailed and accurate records of customer interactions in CRM systemsMeet individual and team performance targets, including quality and productivity metricsEscalate complex issues to relevant departments when requiredMaintain a high level of customer satisfaction and professionalism at all times.}Requirements:1. Good written and verbal English Skills.2. Ability to work in the late nights and rotational shifts.3. IntermediateAdditional:1. Previous CSR experience is a plus.Freshers are encouraged to apply as well.Job Types: Full-time, FresherLanguage:English (Required)Work Location: In personPay: Rs65,000.00 - Rs115,000.00 per hourWork Location: In person

Customer Support

Forsee Logistics

Job Title: Customer Support Executive (Sales Department) Shift: Night Shift (6:00 PM-3:00 AM) Office Location: Block 13, Gulistan e Johar, KarachiJob Summary:We are looking for a dedicated and customer-focused Customer Support Executive to join our team for the night shift. The ideal candidate must have excellent English communication skills and a strong ability to handle customer queries efficiently and professionally.Key Responsibilities:<ul><li>Handle customer inquiries via phone, email, or chat in a timely and professional manner</li><li>Provide accurate information and resolve customer issues effectively</li><li>Maintain a high level of customer satisfaction through clear and polite communication</li><li>Document customer interactions and update records accurately</li><li>Escalate complex issues to the relevant department when required</li><li>Follow company policies, procedures, and quality standards</li><li>Proactively contact clients to present and promote company services.</li><li>Achieve monthly shipment targets while consistently meeting daily KPIs</li><li>Handle inbound and outbound client communications via phone.</li></ul>Requirements:<ul><li>Excellent verbal and written English communication skills</li><li>Ability to work independently during night shifts</li><li>Strong problem-solving and interpersonal skills</li><li>Customer-oriented mindset with a positive attitude</li><li>Basic computer skills and familiarity with CRM systems (preferred)</li><li>Prior customer support or call center experience is a plus</li></ul>What We Offer<ul><li>Market competitive salary</li><li>Uncapped commission structure</li><li>Transportation services for female employees</li><li>Zero-pressure working environment</li><li>Fun workplace culture (yes, we&rsquo;ll make you a table tennis pro)</li><li>Supportive and friendly team environment</li><li>Complete training provided</li><li>Transportation facility provided for female employees residing in North Nazimabad, Buffer Zone, F.B Area, Gulshan-e-Iqbal, and Gulistan-e-Johar. Female employees residing outside these areas will be eligible for a transportation allowance.</li></ul>Pay: Up to Rs80,000.00 per monthWork Location: In person

Customer Support Executive - 6PM to 3AM

ibex. Pakistan

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
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 Excellent English Written and Verbal Communication
 </li>
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 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
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 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
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 A chance to polish your skills
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 A great learning environment
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 Ample experience to build a future path for yourself
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 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
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 <li>
 Provident Fund with investment options
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 <li>
 Referral Rewards
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 <li>
 Annual Increment
 </li>
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 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 115,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
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 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
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 Collaborate and build relationships with customers to strengthen service competitiveness
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 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
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 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
 </li>
 </ul>
</div>

Customer Services Specialist - International

Tapal Tea (Pvt.) Ltd.

<div>
 
 
 
 Note: The candidate for this position will be hired on HRSG payroll
 
 
 
 
 
 
 
 
 
 
 
 Department:
 
 Tea Supply Chain
 
 
 
 Location:
 
 Karachi (PK)
 
 
 
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Explore new developments &amp; improvements in blending &amp; warehouse operations processes
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 Budgeting &amp; annual Capex/Opex planning, monitoring &amp; update in SAP
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 Miscellaneous material cost confirmation &amp; purchase requisitions creation &amp; follow up till deliveries
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 Coordinate/Support with technical, CPD &amp; other team to achieve cross-functional goals
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 Ensure maintenance of plants, equipment &amp; others alignment with technical maintenance team
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 <li>
 Seek feasibilities for manual processes automation as per the best practices
 </li>
 <li>
 Prepare &amp; update end-to-end documentation (HACCP, Food Safety, BRCGS &amp; plant maintenance) as per appropriate methodologies
 </li>
 <li>
 Train blend &amp; warehouse team members time by time regarding good working practices
 </li>
 <li>
 Prepare blend &amp; warehouse processes for internal &amp; external audits &amp; coordinate with QA &amp; others departments for establishment and implementation of HACCP, FSSC22000 &amp; BRCGS Standard Operating Procedures (SOP)
 </li>
 <li>
 Monitor &amp; Manage SAP TSC EWMS &amp; MM Module and SFG Tea Inventory System.
 </li>
 <li>
 Facilitate Blend Operations Manager TSC in blending &amp; raw tea warehouse process improvement through effective analytical assessment.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in management or engineering, FSSC22000, BRCGS &amp; Food Safety related basic knowledge
 </li>
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 0 - 2 years experience
 </li>
 </ul>
 
 
 
 
 
 Competencies
 
 
 <ul>
 <li>
 Problem solving ability
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 Good data analytical skills
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 <li>
 Warehouse &amp; material storage management knowledge
 </li>
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 Training &amp; counselling to the blend &amp; warehouse people &amp; Good Communication Skill
 </li>
 </ul>
 
 
</div>

Tea Supply Chain Associate

Human Capital HR Solutions

Job Title: HVAC Associate (Jr. Executive / Sr. Associate &ndash; Engineering)Job Type: Full-timeLocation: KarachiIndustry: Pharmaceutical (Pharma)Human Capital HR Solutions is hiring for the position of HVAC Associate for a reputed client in the pharmaceutical sector. The role includes Jr. Executive and Sr. Associate level positions within the Engineering department. We are seeking technically strong professionals with hands-on experience in HVAC systems used in pharmaceutical manufacturing environments.Key Responsibilities:Operation, maintenance, and troubleshooting of HVAC systems in pharmaceutical facilitiesMonitoring performance of AC units, Chiller systems, and AHUsPerforming preventive and corrective maintenance activitiesEnsuring compliance with pharmaceutical environmental and engineering standardsSupporting installation, testing, and commissioning of HVAC equipmentMaintaining maintenance logs, reports, and technical documentationCoordinating with engineering and production teams for system efficiency and reliabilityRequirements:DAE or Bachelor&rsquo;s degree in Engineering / B.TechStrong knowledge of HVAC systems (AC, Chillers, AHUs)Experience in pharmaceutical manufacturing or related engineering projects will be preferredGood troubleshooting and technical problem-solving skillsAbility to work in shift-based / plant-based environmentsExperience:2&ndash;3 years of relevant experience requiredHow to Apply:Interested candidates can send their updated CV to:careers1.hc@gmail.comSubject Line:HVAC Associate &ndash; KarachiWork Location: In person

HVAC Associate (Jr. Executive / Sr. Associate – Engineering)

QuickStart Technologies, Inc.

Data Science Associate InstructorJob Locations: Karachi, PakistanFunctional Department: TrainingType: Regular Full-TimeWorking hours: 10 pm &ndash; 7 am Pakistan timeVision: Transforming how the world discovers, develops, and unleashes cyber talent.Mission: We&rsquo;re not just filling skills gaps&mdash;we&rsquo;re redefining how companies hire, grow, and retain the people who power their security future.At QuickStart, we are committed to upholding the following core values:P*assion |Respect | Accountability | Innovation | Speed | Execution [ PRAISE* ]Overview:The Associate Instructor is a results-oriented position who assists students with answering questions related to labs for their courses. The Associate Instructor will be familiar with the labs for courses to assist students in a timely manner so there is no disruption to their coursework. The Associate Instructor must be highly motivated, passionate about supporting others and can handle complex problems.Responsibilities, include but are not limited to:<ul><li>Assisting students with questions/issues with lab assignments</li><li>Ensure thorough understanding of assigned labs a minimum of one week in advance of course beginning. This includes, but not limited to, lab assignments/tasks and effective ways to troubleshoot issues with students</li><li>Maintain communication with instructors to ensure success for students</li></ul>Competency Identifiers and Skills required:<ul><li>Excellent communication skills.</li><li>Data Science Experience</li><li>Machine learning knowledge</li><li>Data Analytics proficiency</li><li>Managing Big Data (Research Methods and Machine learning)</li><li>Python, R, Power BI,SQL and Excel</li><li>Other Data science Frameworks &amp; tools knowledge</li></ul>Minimum Qualifications:Education <ul><li>Bachelor&rsquo;s degree in computer science or related field.</li></ul>Minimum Knowledge and Experience &middot; 5+ years of experience with Data Science, SQL and BI tools&middot; Strong English communication skills, both verbal and written&middot; Strong interpersonal skills&middot; Ability to work and troubleshoot timely and effectively&middot; Ability to multitask and change direction in ever changing environment&middot; Strong communication including oral and presentation skills&middot; Proficient in Microsoft Office products&middot; Minimum 1-year teaching assistant experience preferredPay: Rs75,000.00 - Rs100,000.00 per monthWork Location: In person

Data Science Associate Instructor

Bilal Arsalan & Co-Chartered Accountants

Position: Senior Tax Associate Location: Karachi Job Type: Full-timeWe are seeking a detail-oriented Senior Tax Associate with 1&ndash;2 years of experience in Income Tax and Sales Tax to join our team.Key Responsibilities:<ul><li>Preparation and filing of income tax returns</li><li>Preparation and filing of sales tax returns along with supporting documentation</li><li>Maintenance of accurate tax records and documentation</li><li>Ensuring compliance with applicable tax laws and regulations</li><li>Assisting senior team members in handling client queries and tax matters</li></ul>Requirements:<ul><li>1&ndash;2 years of relevant taxation experience</li><li>Strong working knowledge of Income Tax and Sales Tax</li><li>Proficiency in MS Excel</li><li>Strong attention to detail and organizational skills</li><li>Good communication and teamwork abilities</li><li>ACCA / CA Inter / B.Com or equivalent qualification preferred</li></ul>Pay: Rs50,000.00 - Rs60,000.00 per hourWork Location: In person

Senior Tax Associate

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