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business development associate Jobs in Karachi

business development associate

customer support executive Jobs in Karachi

customer support executive

associate - management consultant Jobs in Karachi

associate - management consultant

customer service representative Jobs in Karachi

customer service representative

customer support associate

Taraki

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 Job Description
 
 
 
 
 About the role
 
 
 
 We are looking for a highly motivated and customer-focused Customer Experience Associate to join our team. In this role, you will be the primary point of contact for our customers, responsible for managing relationships throughout their entire journey. You will engage with inbound leads to convert them into customers, while also providing ongoing support to ensure their experience is seamless and positive.
 
 
 
 Your Responsibilities Will Include
 
 
 
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 Customer Engagement &amp; Relationship Management: Engage with inbound leads through phone calls and WhatsApp to drive conversions. Build and maintain strong relationships with potential and existing customers, understanding their needs and providing relevant information and solutions.
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 Sales &amp; Service Delivery: Conduct timely follow-ups with leads to nurture them through the sales funnel. Assist customers in completing required steps for their deal in collaboration with the verification team.
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 Customer Support: Have a deep understanding of the customer journey to provide support across all channels and touchpoints. Tackle customer concerns, troubleshoot issues, and ensure timely responses across all communication platforms.
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 Operational &amp; Technical Collaboration: Perform daily operational tasks related to payments and customer support. Collaborate with product and tech teams to troubleshoot customer challenges and assist with product tests and improvements.
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 Data &amp; Insights: Update lead and customer information in the CRM system after each interaction to ensure accurate and detailed records. Gather feedback from customers and analyze it to identify needs, prepare reports, and provide insights that can be used to improve products and services.
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 Growth &amp; Strategy: Meet weekly and monthly growth targets. Align customer experience strategies with marketing initiatives, new releases, and features, and stay informed of industry trends.
 
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Customer Experience Associate - Oraan Tech Pvt. Ltd.

Al HARMAIN DATES

Job description:Job Title: Customer Support Representative (E-commerce Industry)Location: North Nazimabad, Block A, KarachiJob Type: Full-TimeShort Summary:We are looking for a dedicated and responsible Customer Support Representative for our E-commerce business. This is a non-target-based, full-time office job. The main responsibilities include calling customers for order confirmation, verifying parcel deliveries, and handling customer queries on incoming calls.Key Responsibilities:<ul><li>Make outgoing calls to customers for order confirmation.</li><li>Call customers to confirm parcel delivery status (received or not).</li><li>Handle customer queries and complaints on incoming calls.</li><li>Update records and order status using MS Excel / Google Sheets.</li><li>Coordinate with the warehouse and courier teams for timely delivery updates.</li><li>Maintain polite and professional communication with customers at all times.</li><li>Follow company guidelines and work closely with team members for smooth operations.</li><li>Support during busy days and overtime will be provided if workload increases.</li></ul>Requirements:<ul><li>Minimum Education: Intermediate (FA / FSc / ICS / ICom or equivalent).</li><li>Basic knowledge of MS Excel or Google Spreadsheets is a must.</li><li>Good communication skills in Urdu and basic English.</li><li>No transport provided by the company.</li><li>Minimum 1 Year Experience of call Center</li></ul>Office Timing:<ul><li>Monday to Saturday</li><li>10:00 AM to 7:30 PM</li><li>Overtime provided during high workload days.</li></ul>Other Details:<ul><li>Fixed Salary</li><li>Not a target-based job</li><li>Performance-based increment possible after 3 months</li></ul>Job Type: Full-timeExperience:<ul><li>Call Center : 1 year (Required)</li></ul>Job Types: Full-time, FresherPay: Rs18,000.00 - Rs25,000.00 per monthExperience:<ul><li>Customer Support: 1 year (Required)</li></ul>Work Location: In person

Customer Support (Female)

Horizon Tech

The ideal candidate will be responsible for handling customer inquiries and issues across e-commerce platforms to ensure a smooth shopping experience and high customer satisfaction.Responsibilities<ul><li>Respond promptly and professionally to customer queries, messages, and complaints.</li><li>Process returns, refunds, and replacements in line with company and platform policies.</li><li>Coordinate with logistics, operations, and other teams to resolve customer concerns.</li><li>Maintain customer interaction records and follow up on open issues.</li><li>Strive to maintain high levels of customer satisfaction and positive feedback ratings.</li></ul>Must Haves<ul><li>Strong communication and interpersonal skills (verbal and written).</li><li>Proven ability in problem-solving, conflict resolution, and handling escalations.</li><li>Prior experience in customer service, support, or e-commerce operations.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Minimum 2-4 years of experience in customer service (preferably in e-commerce).</li><li>Customer Support Tools: Hands-on experience with Zendesk, Freshdesk, or Gorgias.</li><li>Certifications in customer service or CRM tools will be an added advantage</li></ul>Other Details<ul><li>Job Timings: On-site evening night shift following US EST</li><li>Office location: Off to Shahrah-e-Faisal, PECHS, Karachi</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working on a evening night shift?</li><li>What will be your expected salary? </li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>communication and interpersonal skills (verbal and written).: 3 years (Required)</li><li>problemsolving, conflict resolution, handling escalations.: 3 years (Required)</li><li>customer service, support, or e-commerce operations.: 3 years (Required)</li><li>customer service (preferably in e-commerce).: 3 years (Required)</li><li>Tools:Zendesk, Freshdesk, or Gorgias.: 3 years (Required)</li><li>customer service or CRM tools will be an added advantage: 3 years (Required)</li></ul>Language:<ul><li>Fluent Englsh (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Customer Service Executive - E-commerce

Telemarketing

We are seeking a highly motivated and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will be the first point of contact for customers, responsible for delivering an exceptional customer experience by addressing inquiries, resolving issues, and providing accurate information about our products and services. About the Role:Are you ready to join a dynamic team where your voice makes a difference? We are seeking enthusiastic Call Center Executives to deliver exceptional support to our clients. This is a no-sales, no-target role, focused entirely on providing exceptional service and building relationships.Why Join Us:No Sales. No Targets. Your focus is client support, not numbers.Competitive salary and growth opportunities.Training and development programs to enhance your skills.Positive, collaborative, and supportive work culture.Make a real impact by helping clients and being part of a professional team.Skill-building workshops and career growth pathRecognition and appreciation for your contributionJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulshan-E-Iqbal (Required)</li></ul>Work Location: In person

CSR - Customer Support Representative-INTERMEDIATE & FRESH GRADUATES

Tjara.ca

Tjara.ca, Canadian based Halal Financial Advisory Services company having back office in DHA PHASE 6, Bukhari Commercials has immediate requirement in Customer Services Department. ( NOT A TARGET BASED SALES JOB ).Timings are from 6pm to 3am Monday to Friday &amp; 5pm to 10:30 pm Saturday.All we need is good communication skills in English (verbal)This is a full-time on-site role . The MALE Customer Service Representative will be responsible for handling customer inquiries, resolving problems, providing information, processing orders, and interacting with customers via various channels such as phone, email, and chat.Excellent interpersonal and communication skills (ENGLISH).Ability to multitask and work in a fast-paced environmentStrong problem-solving and decision-making skillsExperience with CRM software and other customer service tools is a plusPrior experience in a customer service role, specially in International campaign.Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>You Age</li><li>Current Salary</li><li>Notice period Details as immediate joiners preferred </li><li>Willing to work in night shift</li><li>Do you have your own conveyance</li></ul>Work Location: In person

Tele Customer Services Associate -( NOT Sales Job)

ibex. Pakistan

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
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 Collaborative mindset
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 Customer service focus
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 Hands-on-problem solving ability
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 The ability to communicate technical information in a simple manner
 
 
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 Job Requirements
 
 
 
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 O Levels/Matric or above
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 Excellent English Written and Verbal Communication
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 American or neutral accent
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
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 Must be alteast 18 Years old and hold valid CNIC.
 
 
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 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
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 Unlimited exposure
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 A chance to polish your skills
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 A great learning environment
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 Ample experience to build a future path for yourself
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 An opportunity to operate with a highly trained and diversified network of people
 
 
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 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
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 Medical Insurance &amp; OPD
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 Provident Fund with investment options
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
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 Conveyance facility
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 Loan facility
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 Employee Appreciation programs
 
 
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 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
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 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
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 Collaborate and build relationships with customers to strengthen service competitiveness
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 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
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 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
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Customer Services Specialist - International

Cyber Internet Services (Pvt.) Limited

Company: Cyber Internet Services (Pvt.) Limited (Cybernet) Location: Head Office, Karachi (Full-time | Onsite) Department: Corporate Sales Position: Associate Key Account Manager &ndash; Corporate SalesPosition Overview:Embark on a rewarding career in Corporate Sales with Cybernet. This role offers a unique opportunity to train under seasoned professionals, develop key account management skills, and gain hands-on experience in client relationship building within a dynamic market.Key Responsibilities:&middot; Develop Skills: Work under the guidance of an experienced manager to build foundational management skills.&middot; Support Sales Initiatives: Assist the sales team in prospecting, lead generation, and client outreach.&middot; Client Engagement: Participate in client meetings alongside senior team members to observe interactions and negotiations firsthand.&middot; Market Analysis: Conduct research on market trends and competitor strategies to inform sales tactics.&middot; Data Management: Help maintain accurate records of sales activities and customer information.Qualifications:<ul><li>Education: Bachelor&rsquo;s degree in Business Administration from a reputable institution.</li><li>Experience: Previous experience or internships in sales are preferred.</li><li>Skills: Excellent communication, analytical, and organizational abilities, with a knack for multitasking in fast-paced environments.</li></ul>How to Apply:Ready to take the first step towards an exciting sales career? Send your resume to careers@cyber.net.pk with &quot;Associate KAM-KHI&quot; as the subject line.Why Cybernet?Join a team where growth and opportunity meet, fostering both personal and professional development.Job Type: Full-timeWork Location: In person

Associate Key Account Manager – Corporate Sales - Karachi

Explore 1325+ Customer support associate in Karachi this October. Find roles across top companies and apply now to boost your career.