customer support executive Jobs in Karachi

customer support executive

chat support specialist (e-commerce) Jobs in Karachi

chat support specialist (e-commerce)

customer success specialist Jobs in Karachi

customer success specialist

customer support

customer support representative Jobs in Karachi

customer support representative

customer support associate

Esire Inc

To manage multi-domain Email &amp; Chat Support Executive efficiently during the morning shift by ensuring prompt response times, maintaining CSAT targets, and delivering a seamless customer experience. The role also focuses on accurate handling of Flexi and return processes, proactively addressing customer feedback to reduce recurring issues, and contributing to continuous process and website improvements.Responsibilities:● Handle email support for assigned domains, ensuring responses are accurate, timely, and aligned with CSAT targets. ● Maintain productivity benchmarks, with an expected average of 80&ndash;100 emails resolved and 20+ live chats handled per shift. ● Collaborate with the team during periods of high email volume, as directed by the Manager. ● Manage Flexi and return processes for assigned domains, ensuring accuracy, timeliness, and a smooth customer experience. ● Provide operational support during peak seasons based on domain requirements. ● Proactively identify recurring customer issues and suggest actionable improvements to processes and website experience. ● Manage live chat support across multiple domains while maintaining an average chat handling time of 5 minutes. ● Monitor and review chatbot interactions to identify inaccurate or incomplete responses, and create follow-up tickets where necessary. ● Support the Customer Support team during high chat volumes.Application Question(s):<ul><li>What's your current salary? </li><li>What's your notice period? </li></ul>Work Location: In person

Email & Chat Support Executive - Morning Shift

Juggernaut Solutions Pvt Ltd

Juggernaut Commerce is a digital marketing agency specializing in eCommerce growth across platforms like Shopify, Amazon, and eBay. We help brands scale through performance marketing, marketplace management, and data-driven strategies.We&rsquo;re passionate about nurturing talent and providing hands-on experience that accelerates both personal and professional growth.TEMU Marketplace ManagerJob Overview We are seeking a detail-oriented and results-driven TEMU Marketplace Manager to oversee and grow our product portfolio on the TEMU platform. The ideal candidate will be responsible for listing management, advertising, inventory updates, promotional campaigns, and overall marketplace performance optimization.Key Responsibilities<ul><li>Create, upload, and optimize product listings on TEMU.</li><li>Conduct keyword research and optimize titles, descriptions, images, and attributes to improve visibility and conversions.</li><li>Monitor and manage TEMU advertising campaigns to maximize sales and return on ad spend (ROAS).</li><li>Regularly update inventory levels and ensure stock accuracy across all listings.</li><li>Plan, implement, and manage promotional campaigns, discounts, coupons, and special offers.</li><li>Monitor product performance and identify opportunities for growth and optimization.</li><li>Analyze sales, traffic, advertising, and conversion data to improve marketplace performance.</li><li>Ensure all listings comply with TEMU policies and guidelines.</li><li>Coordinate with suppliers and internal teams regarding product availability and promotions.</li><li>Monitor competitor activity and marketplace trends to identify new opportunities.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Marketing, Business, or a related field</li><li>Minimum 3 years of hands-on Experience managing TEMU seller accounts.</li><li>Strong understanding of TEMU listing optimization and advertising tools.</li><li>Experience with inventory management and marketplace operations.</li><li>Analytical mindset with the ability to interpret performance data.</li><li>Excellent attention to detail and organizational skills.</li><li>Ability to manage multiple products and campaigns simultaneously.</li><li>Advertising ROAS and ACOS.</li><li>Inventory accuracy and stock availability.</li><li>Promotion performance and conversion rates.</li><li>Product ranking and visibility improvements.</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs65,000.00 per monthApplication Question(s):<ul><li>What's your Expected salary?</li><li>What's your current salary?</li><li>what's your notice period ?</li><li>How many years of customer support experience do you have?</li></ul>Work Location: In person

Customer Support Executive (Female)

ibex. Pakistan

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
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 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
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 Excellent English Written and Verbal Communication
 </li>
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 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
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 Unlimited exposure
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 A chance to polish your skills
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 A great learning environment
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 Ample experience to build a future path for yourself
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 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
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 Medical Insurance &amp; OPD
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 Provident Fund with investment options
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
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 Conveyance facility
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 Loan facility
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 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 115,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
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 Collaborate and build relationships with customers to strengthen service competitiveness
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 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
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 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
 </li>
 </ul>
</div>

Customer Services Specialist - International

Careem

<div><div>Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people&rsquo;s lives and build an awesome organisation that inspires.
 
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region&rsquo;s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
We&rsquo;re now entering our next chapter &mdash; one powered by AI. We&rsquo;re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it&rsquo;s streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster. 
</div>
<div></div><div><div>About the role
 
 
At Careem, we are revolutionizing the way customers access everyday essentials. Our Shops team is dedicated to providing seamless delivery experiences from supermarkets, florists, pharmacies, and more through our marketplace. We work closely with our partners to ensure they are equipped with the tools and support needed to succeed. As an Operations Associate, you will play a crucial role in ensuring operational efficiency, partner satisfaction, and a top-tier customer experience. 
 
 
</div><div></div><div>What You'll Do
</div><ul><li>Support Operational Performance: Assist in monitoring key operational metrics such as order fulfilment, stock availability, and merchant response times to ensure a smooth experience for customers and partners.</li>
<li>Partner Assistance &amp; Relationship Management: Act as a key point of contact for merchants, providing guidance on processes, addressing their concerns, and ensuring they have the necessary support.</li>
<li>Inventory &amp; Assortment Oversight: Help maintain accurate item listings and stock availability to reduce out-of-stock issues and enhance customer satisfaction.</li>
<li>Promotions &amp; Campaign Coordination: Support merchants in implementing promotions and discounts on time to maximize sales opportunities.</li>
<li>Quality &amp; Accuracy Maintenance: Ensure that partner catalogs are kept up to date with correct product details, pricing, and availability.</li>
<li>Merchant Support: Guide Merchants through the use of Careem&rsquo;s internal tools and systems to improve their order management and operational efficiency.</li>
<li>Order Flow Improvement: Work with partners to identify potential delays and suggest improvements to streamline their processes.</li>
<li>Team Collaboration: Work closely with internal teams, including logistics, commercial, and customer support, to ensure smooth day-to-day operations and resolve challenges effectively.</li>
</ul><div></div><div>What You'll Need
</div><ul><li>Analytical Mindset: Ability to read and interpret data, draw insights, and make data-driven decisions to improve performance.</li>
<li>Customer &amp; Partner Focus: Strong relationship management skills with a partner-first approach to resolving issues.</li>
<li>Technical Proficiency: Comfortable working with internal dashboards, Excel/Google Sheets, and CRM tools. SQL knowledge is a plus.</li>
<li>Problem-Solving Skills: Ability to identify pain points in vendor operations and implement actionable solutions.</li>
<li>Excellent Communication: Ability to interact with vendors professionally and guide them through operational processes.</li>
<li>Agility &amp; Adaptability: Ability to work in a fast-paced environment, manage multiple tasks, and adapt to changing business needs.</li> 
</ul>What we&rsquo;ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
<ul><li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li>
<li>Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)</li>
<li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li></ul></div></div>

Operations Coordinator

Bilal Arsalan & Co-Chartered Accountants

Bilal Arsalan &amp; Co | Hiring - Audit Associate - KarachiBilal Arsalan &amp; Co is seeking applications from ACCA students currently pursuing their qualification at the Skills Level for the position of Audit Associate based in Karachi.Eligibility Criteria<ul><li>Currently enrolled as an ACCA student at Skills Level</li><li>Audit and Assurance (AA - F8) must be cleared</li><li>Financial Reporting (FR - F7) must be cleared</li><li>Applications without both papers cleared will not be considered</li></ul>Key Responsibilities<ul><li>Assist in planning and execution of audit engagements</li><li>Prepare audit working papers in accordance with ISAs</li><li>Perform testing of internal controls and document findings</li><li>Support seniors in preparation of audit reports and management letters</li><li>Maintain professional communication with client teams</li></ul>Required Attributes<ul><li>ACCA Skills Level student with AA and FR cleared</li><li>Conceptual understanding of ISAs and IFRS</li><li>Strong attention to detail and ability to work under deadlines</li><li>Professional attitude with commitment to continuous learning</li><li>Good written and spoken communication in English</li></ul>How to ApplySend your CV with ACCA exam status to hudaiqbal@busyassociates.com.Pay: Rs30,000.00 per hourWork Location: In person

Audit Associate

Family Builders & Developers

We are seeking a professional, courteous, and well-presented Guest Services Associate (Hospitality Officer) to join our team. The ideal candidate will have prior experience in service roles and a genuine passion for hospitality. In this role, you will be responsible for delivering exceptional guest experiences by ensuring a welcoming, comfortable, and professional environment for all clients, visitors, and guests at our office, sales center, or project site.Location: F.B Area, Karachi, PakistanKEY RESPONSIBILITIESGuest Hospitality:<ul><li>Welcome guests upon arrival and coordinate with the receptionist regarding visitor arrivals.</li><li>Escort guests to meeting rooms, lounges, or designated waiting areas.</li><li>Serve tea, coffee, water, and refreshments to clients and visitors.</li><li>Ensure guests are attended to promptly and professionally throughout their visit.</li></ul>Meeting Room Management:<ul><li>Prepare meeting rooms before scheduled meetings.</li><li>Ensure refreshments, drinking water, and hospitality arrangements are in place.</li><li>Maintain cleanliness and presentation of meeting rooms before and after meetings.</li></ul>Client Lounge &amp; Office Presentation:<ul><li>Ensure waiting areas, client lounges, and hospitality stations remain clean, organized, and presentable.</li><li>Monitor hospitality supplies and coordinate replenishment when needed.</li><li>Maintain high standards of hygiene and presentation in guest-facing areas.</li></ul>VIP &amp; Event Support:<ul><li>Assist in hosting VIP guests, investors, and business partners.</li><li>Support hospitality arrangements during project launches, client events, and corporate meetings.</li></ul>Professional Appearance &amp; Grooming:<ul><li>Must maintain a well-groomed and professional appearance at all times.</li><li>Required to wear formal business attire as per company standards.</li><li>Expected to uphold high standards of personal hygiene, etiquette, and professionalism when interacting with clients and visitors.</li></ul>Skills &amp; Attributes:<ul><li>Professional appearance and grooming.</li><li>Excellent manners, communication skills and confidence.</li><li>Strong hospitality and customer service orientation.</li><li>Attention to detail and cleanliness standards.</li><li>Polite, respectful, and presentable demeanor.</li><li>Ability to manage tasks independently and as part of a team.</li></ul>Working Hours &amp; Shifts:<ul><li>Working hours: 10 hours per day.</li><li>Rotational shifts may apply if needed as per office or site requirements.</li><li>Flexibility is required for weekends, events, and project-related activities when needed.</li></ul>Reporting Line:<ul><li>Reports to Administration Manager / Front Desk Manager / Office Manager.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Guest Services Associate (Hospitality Officer)

AGRO PROCESSORS & ATMOSPHERIC GASES LTD

Key Requirements<ul><li>Education: Matriculation or Diploma in Electronics</li><li>Experience: 3&ndash;4 years in electronics repair and troubleshooting</li><li>Knowledge of:</li><li>VFDs (Variable Frequency Drives)</li><li>Servo Drives</li><li>UPS systems</li><li>PLCs</li><li>HMIs</li><li>SMPS</li><li>Control Cards</li><li>Ability to use:</li><li>Multimeter</li><li>Oscilloscope</li><li>Signal Generator</li><li>Soldering, fault diagnosis, and component-level repair skills</li></ul>DAE (Diploma of Associate Engineering) in Electronics from a recognized institute.Education:<ul><li>High School (Preferred)</li></ul>Work Location: In person

Technician (Electronics Lab)

Explore 345+ Customer support associate in Karachi this July. Find roles across top companies and apply now to boost your career.