guest experience expert

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guest experience expert (omani only) Jobs in Oman

guest experience expert (omani only)

guest experience expert/ front desk agent Jobs in Oman

guest experience expert/ front desk agent

spa service expert

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25194114
 
 
 
 Job Category
 
 Spa
 
 
 
 Location
 
 W Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique &ndash; with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Spa Service Expert

<div>Additional Information 
Job Number25194114 
Job CategorySpa 
LocationW Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique &ndash; with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Renaissance Corporate Services

Shangri-La Barr Al Jissah Muscat, Sultanate of Oman
 
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
The Fitness Supervisor oversees the daily operations of the fitness center, ensuring a safe, clean, and engaging environment for guests and members. This role involves supervising fitness activities, providing personal training, maintaining equipment, and supporting wellness programs in line with the hotel’s brand and guest experience standards.
 
Key Responsibilities: 
Supervise the daily functioning of the fitness center and ensure it is well-maintained, clean, and guest-ready at all times.
 Deliver high-quality fitness sessions, including personal training, group classes (e.g., yoga, HIIT), and guest orientation.
 Monitor safety and correct usage of fitness equipment by guests and colleagues.
 Provide expert fitness advice tailored to individual guest needs and goals.
 Maintain and inspect gym equipment regularly; report or coordinate repairs as needed.
 Support wellness initiatives, monthly challenges, and guest engagement activities.
 Ensure all guests are greeted warmly and assisted professionally.
 Maintain accurate records of usage, class attendance, and equipment inspections.
 Collaborate with Spa/Recreation teams on combined wellness offerings and packages.
 Train and mentor junior fitness staff or recreation attendants.
 Assist in developing new fitness programs and wellness schedules.
 Support front desk operations in recreation when needed (e.g., booking classes, guest registration).
 Promote safety, hygiene, and hospitality service excellence at all times.
 Ensure compliance with health and safety regulations, including first aid readiness.

Fitness Supervisor (172835)

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Operations Manager
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 
 Manager on Duty
 
 
 
 
 <ul>
 <li>
 Reports to the Director of Rooms.
 </li>
 <li>
 Responsible for the operations of the entire Spa &amp; Wellness including guest interactions.
 </li>
 <li>
 Review treatments and notes on Spa Soft.
 
 
 </li>
 </ul>
 
 
 Spa Operations
 
 
 
 
 <ul>
 <li>
 Will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.
 </li>
 <li>
 Complete Spa and Fitness tour to review standards, procedures, and operational status.
 </li>
 <li>
 Coordinate scheduling of duty rosters, annual leave, and bank holidays for all colleagues.
 </li>
 <li>
 Review treatment rooms which include treatment trolley, closets millwork, linens, treatment beds and equipment upkeep daily to ensure all standards are met.
 </li>
 <li>
 Responsible for motivating retail sales and ensure that all sales are recorded accurately.
 </li>
 <li>
 Responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in Human Resources Strategic Policy.
 </li>
 <li>
 Reading and replying to the many essential emails, regarding Spa, meetings, groups, and VIP&rsquo;s.
 </li>
 <li>
 Professional treatment room inventory checks.
 </li>
 <li>
 Professional product inventory checks.
 </li>
 <li>
 Accountable for all professional stock in the spa and storeroom.
 </li>
 <li>
 Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.
 </li>
 <li>
 Keeping track of the training hours of the therapists.
 </li>
 <li>
 Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear.
 
 
 </li>
 </ul>
 
 
 Inventory
 
 
 
 
 <ul>
 <li>
 Ensure purchasing requests are submitted once per month or once every three months for all professional products.
 </li>
 <li>
 Ensure the end of the month inventory is completed in SpaSoft.
 </li>
 <li>
 Assist in the evaluation of current products and new product lines for professional and retail use.
 
 
 </li>
 </ul>
 
 
 Finance
 
 
 
 
 <ul>
 <li>
 Ensure KPIs are updated at the end of each month.
 </li>
 <li>
 Review the spa treatments turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met.
 </li>
 <li>
 Yearly budget preparation.
 </li>
 <li>
 Monthly statistic reports preparation.
 </li>
 <li>
 Calculate tips, retail commission day by day &ndash; appointment by appointment.
 </li>
 <li>
 Oversee monthly incentives for the Spa colleagues.
 </li>
 <li>
 Creates exciting incentive programmes for the team.
 </li>
 <li>
 Ensure all professional invoices are accounted for and paid.
 </li>
 <li>
 Check daily figures to keep on top of spa revenue.
 
 
 </li>
 </ul>
 
 
 Training
 
 
 
 
 <ul>
 <li>
 Conduct induction trainings for new therapists within the spa.
 </li>
 <li>
 Conduct treatment training of Mandarin Oriental Signature Spa therapies and Spa Journeys.
 </li>
 <li>
 Signing off the spa monthly training calendar.
 </li>
 <li>
 Refresher training for all therapists to ensure comfort in the treatment descriptions to guests.
 </li>
 <li>
 Ensuring all Mandarin Oriental Signature treatments refresher training is conducted on a regular basis.
 </li>
 <li>
 Review that Standard Operating Procedures (SOP) have been taught and standards are met.
 </li>
 <li>
 Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked. Update Training Matrix accordingly.
 </li>
 <li>
 Continuous retail training for the entire team.
 </li>
 <li>
 Organise mystery shoppers to help increase and stay consistent in terms of quality standards.
 </li>
 <li>
 Keep your own knowledge in line with the industry.
 </li>
 <li>
 Customer Focus:
 </li>
 <li>
 Handling guest complaints in regard to treatments and therapists.
 </li>
 <li>
 Co-ordinating Lifestyle Consultation form with guests where unusual medical circumstances could interfere with Spa treatments chosen.
 </li>
 <li>
 Colleague Relations:
 </li>
 <li>
 Administrative Duties:
 </li>
 <li>
 Follow up on maintenance issues within the spa and treatment rooms in HOTSOS.
 </li>
 <li>
 Conduct weekly walk through with assistant chief engineer on outstanding maintenance issues.
 </li>
 <li>
 Review comments in LRA and TripAdvisor with the relevant Spa Colleagues.
 </li>
 <li>
 Additional Duties:
 
 
 </li>
 </ul>
 
 
 New Treatment Development
 
 
 
 
 <ul>
 <li>
 Conduct bi-yearly reviews of the treatments and product sales for the spa and check if change is necessary.
 </li>
 <li>
 Responsible for the development of new treatments.
 </li>
 <li>
 Responsible to test and evaluate new product lines.
 
 
 </li>
 </ul>
 
 
 Sales and Marketing
 
 
 
 
 <ul>
 <li>
 Liaise with the Communications on journalist bookings.
 </li>
 <li>
 Conducting interviews with journalists when is required.
 </li>
 <li>
 Development of the new Marketing Plan and Event Planner.
 </li>
 <li>
 Develop Spa promotional plan.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 NVQ level 3 in Beauty Therapy or equivalent CIDESCO, BTEC
 </li>
 <li>
 Therapy experience essential &ndash; 3-5 years Spa Management
 </li>
 <li>
 Spa knowledge and experience in a five-star luxury hotel environment is essential
 </li>
 <li>
 Must possess a strong knowledge of computer programs such as Microsoft Office, Windows, Outlook, Spa Soft
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Ability to share knowledge with Colleagues
 </li>
 <li>
 Ability to apply knowledge to new situation
 </li>
 <li>
 Ability to work as part of a dedicated and passionate team
 </li>
 <li>
 Excellent personal presentation and interpersonal skills
 </li>
 <li>
 Experience of financial planning and management
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Spa Operations Manager

Minor Hotels

<div>
 
 The driving force behind a vibrant network of spas, MSpa International develops and manages unique spa concepts tailored for the Anantara Spa, AVANISPA, Mandara Spa, Aequalis and Balance brands worldwide.
 
 
 
 
 
 
 Job Description
 
 
 
 
 You will assist in the oversight of the daily operations of the spa, and ensure guest expectations are exceeded and satisfaction is maximised.Your duties will include, but are not limited to preparing the team member schedule, handling personnel issues, and ensuring that the working environment is both professional and comfortable for all team members. You will need to exercise creativity in designing special offers, up selling treatments, and retail items in the spa. Additionally you will be required to support team member sin the reception area when needed.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; Bachelors degree in any related field
 
 
 &bull; Minimum of 3 years experience in the hospitality industry
 
 
 &bull; Good computer &amp; presentation skills
 
 
 &bull; Advanced English language ability and knowledge of other languages would be an advantage
 
 
 &bull; Excellent customer service and leadership skills
 
 
 
</div>

Spa Supervisor

B28 suite muscat

We are looking for a highly skilled and creative Lash &amp; Nail Artist who can perform both eyelash and nail services with excellent technique and customer care. This is a dual-role position suitable for someone confident in delivering premium-quality results in a luxury spa environment.ResponsibilitiesEyelash Services<ul><li>Perform Eyelash Extensions (classic, hybrid, volume, mega-volume)</li><li>Perform Lash Lifting &amp; Tinting</li><li>Perform Eyebrow Lamination &amp; Shaping (optional)</li><li>Maintain eyelash tools, hygiene, and proper sanitation</li><li>Advise clients on aftercare and lash maintenance</li><li>Ensure lashes are applied safely without damaging natural lashes</li></ul>Nail Services<ul><li>Perform manicure and pedicure (classic &amp; spa)</li><li>Apply gel polish, builder gel, poly-gel, and nail art</li><li>Maintain clean, hygienic nail station</li><li>Recommend suitable nail shapes, colors, and treatments</li><li>Knowledge of hand and foot spa care is a plus</li></ul>Requirements<ul><li>Minimum 1&ndash;2 years experience in both lashes and nails</li><li>Strong skills in gel polish, nail shaping, and design</li><li>Good knowledge of lash extension techniques</li><li>Ability to communicate in English (basic level is acceptable)</li><li>Professional, clean, and friendly attitude</li><li>Able to work in a fast-paced, luxury spa environment</li><li>Must maintain high hygiene and safety standards</li></ul>Benefits<ul><li>Salary + Commission</li><li>Commission on package &amp; product sales</li><li>Accommodation available (optional)</li><li>Working in a luxury Korean-inspired wellness center</li><li>Training and skill-upgrade opportunities</li></ul>Job Type: Full-timePay: RO350.000 - RO400.000 per month

Nail and lash technician

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330 spa service expert jobs IN Oman

Spa Service Expert

Spa Service Expert

Fitness Supervisor (172835)

Spa Operations Manager

Spa Operations Manager

Spa Supervisor

Nail and lash technician