chef de cuisine - banquet

director of spa & wellness

guest experience expert

spa service expert

spa supervisor

director of spa wellness

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Director of Spa &amp; Wellness
 
 to join our
 
 Spa &amp; Wellness
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 About The Job
 
 
 
 Finance
 
 
 <ul>
 <li>
 Responsible for the development of the Spa, fitness and Kids Club yearly budget.
 </li>
 <li>
 Responsible for re-forecasting of the budget as and when is necessary.
 </li>
 <li>
 Responsible for the financial performance of the spa and related departments.
 </li>
 <li>
 Responsible for the compilation of the Spa monthly profit and loss account and statistics.
 </li>
 <li>
 Review daily revenue updates on Spa revenue produced by Datavision daily and discuss with Hotel Manager during the weekly meetings.
 </li>
 <li>
 Establish strategies for achieving the targets.
 </li>
 <li>
 Regular review of therapist schedules, therapists and treatment room utilization in order to maximize yield potential of the Spa.
 </li>
 <li>
 Setting achievable goals for spa colleagues, to include both treatment and retail goals.
 </li>
 <li>
 Plan yearly Capex necessarily.
 </li>
 <li>
 Working closely with Director of Finance at all times.
 </li>
 <li>
 Support the Director of Finance in the hotel&rsquo;s overall financial performance.
 </li>
 <li>
 Control aspect of operational supplies and labor in the Spa &amp; Wellness.
 
 
 </li>
 </ul>
 Marketing
 
 
 <ul>
 <li>
 Develop Spa marketing plan and its activities together with the Director of Marketing Communications and be responsible for the execution of the plan.
 </li>
 <li>
 Responsible for the development of marketing strategies for the Spa &amp; Wellness department.
 </li>
 <li>
 Develop the yearly event calendar with the Director of Marketing Communications.
 </li>
 <li>
 Working closely with the Director of Marketing Communications and the Public Relations Manager.
 </li>
 <li>
 Ensure regular market research/studies are being conducted to understand the market trends within Qatar and internationally.
 </li>
 <li>
 Liaison with other Spa Directors in the group to develop attractive group promotions.
 </li>
 <li>
 Attend sales calls as and when is necessary.
 </li>
 <li>
 Development of marketing strategies for the female and male hair and beauty salons, and Spa and Fitness.
 
 
 </li>
 </ul>
 Human Resources
 
 
 <ul>
 <li>
 Perform annual performance reviews, encouraging and coaching the development of all the colleagues in the Spa &amp; Wellness division.
 </li>
 <li>
 Oversee the recruitment, induction, training development, appraisal and discipline of all spa &amp; wellness colleagues.
 </li>
 <li>
 Enforce a clear understanding of colleagues&rsquo; rules is in accordance with the MOHG Human Resources Policies.
 </li>
 <li>
 Will be responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in the Human Resources policy &amp; procedure guide.
 </li>
 <li>
 Interview prospective candidates for various positions in the Spa &amp; Wellness by following strict guidelines and criteria set up by Human Resource.
 </li>
 <li>
 Development of Human Resource strategy for recruitment and selection of colleagues.
 </li>
 <li>
 Career development programs for colleagues.
 </li>
 <li>
 Appropriate compensation and benefit packages for colleagues.
 </li>
 <li>
 Labor cost management.
 </li>
 <li>
 Community and sustainable programs.
 
 
 </li>
 </ul>
 Training
 
 
 <ul>
 <li>
 Signoff on all Departmental Learning Checklists completed by Departmental Trainers to ensure that standards and procedures have been understood.
 </li>
 <li>
 Pass on any learned knowledge from shows or training, thereby being an avenue for industry information.
 </li>
 <li>
 Ensure that SOP&rsquo;s are continuously updated for all spa &amp; wellness colleagues.
 </li>
 <li>
 Regular review of treatments and SOPs.
 </li>
 <li>
 Responsible for maintaining the high standard of treatment, service and attention to detail within the spa &amp; wellness.
 </li>
 <li>
 Meet with all new heads of departments by providing a tour of the spa and explain the philosophy and culture of the Spa.
 
 
 </li>
 </ul>
 Spa Operations
 
 
 <ul>
 <li>
 Responsible for the enforcement of all policies and objectives within the spa.
 </li>
 <li>
 Director of Spa &amp; Wellness to take reservations as and when is necessary.
 </li>
 <li>
 Dealing with dissatisfied or disgruntled guests.
 </li>
 <li>
 Responsible for motivating retail sales.
 </li>
 <li>
 Assuring that mistakes mentioned are corrected and discuss procedures that were performed correctly.
 </li>
 <li>
 Regular daily walkthroughs of the Spa and Wellness areas to review all Standards and Procedures and operational status of the Spa &amp; Wellness, including female and male salons.
 </li>
 <li>
 Reading through the many essentials e-mails that deal regarding spa, meetings, groups, and VIP&rsquo;s. Also, replying to guest, vendor, sales and colleague e-mails.
 
 
 </li>
 </ul>
 Engineering
 
 
 <ul>
 <li>
 Ensure all the Occupational Health and Safety Policies and Procedures are in compliance with the Safe, Sound &amp; Sustainable guidelines.
 </li>
 <li>
 Frequent checks of equipment and facilities to prevent loss of equipment due to negligence or wear and tear.
 
 
 </li>
 </ul>
 Departmental Meetings
 
 
 <ul>
 <li>
 Prepare and present bi-monthly meeting for all Spa &amp; Wellness colleagues. Minutes need to be provided to Human Resources and printed out to be available in the Spa office. Ensure that any colleagues, who were excused from the meeting, read the minutes. The following categories should also be discussed during this meeting: marketing, promotions, colleagues&rsquo; development, operations and finance.
 </li>
 <li>
 During briefings, ensure any issues are discussed and provide information of special attention guest and groups that may be in house.
 </li>
 <li>
 Review log of training completed by Departmental Trainers.
 </li>
 <li>
 Review monthly training schedules for all spa &amp; wellness colleagues.
 </li>
 <li>
 Attending relevant meetings organized by other Department Heads.
 </li>
 <li>
 Conduct weekly meeting with Spa Treatment Manager and Spa Operations Manager
 </li>
 <li>
 Conduct weekly MOD meeting to discuss any operational issues
 
 
 </li>
 </ul>
 Customer Relations
 
 
 <ul>
 <li>
 To deal with any problems, enquiries and complaints from spa &amp; wellness guests and potential guests.
 
 
 </li>
 </ul>
 Inventory
 
 
 <ul>
 <li>
 Review stock checks at the end of month for financial reports.
 </li>
 <li>
 Ensure that purchasing is aligned with budget.
 </li>
 <li>
 Product line selection with Spa Treatments Manager and Spa Operations Manager.
 </li>
 <li>
 Replacement of items due to wear and tear.
 
 
 </li>
 </ul>
 Planning and Preparation
 
 
 <ul>
 <li>
 Special guests and VIP&rsquo;s with special needs.
 </li>
 <li>
 It is essential to keep abreast of any developments in the spa &amp; wellness industry.
 </li>
 <li>
 Frequent competitor analysis is necessary.
 </li>
 <li>
 Strategic planning for assigned projects by organizing committees and following up with goals established on set time lines.
 </li>
 <li>
 Responsible for setting Spa&rsquo;s annual goals by January each year. Responsible for communicating this plan with Spa &amp; Wellness colleagues.
 </li>
 <li>
 On occasion, it is necessary to determine contingency plans when business is exposed to unusual factors such as war, poor economy or natural disasters.
 </li>
 <li>
 To prepare reports for the Hotel Manager for the need for new developments or changes to existing policies or objectives to keep abreast of market developments and new projects/services available.
 </li>
 <li>
 Work with budget goals and spreadsheets by understanding desired service/retail percentages and overall cost management.
 
 
 </li>
 </ul>
 Manager on Duty
 
 
 <ul>
 <li>
 Responsible for the operations of the division and guest interactions.
 </li>
 <li>
 Review treatments and notes in Spa Soft.
 
 
 </li>
 </ul>
 Events and Presentations
 
 
 <ul>
 <li>
 TV/Radio interviews.
 </li>
 <li>
 Attends regular industry job fairs and local Spa colleague events regarding employment together with Spa Treatments Manager.
 </li>
 <li>
 Attend tradeshows for products &amp; services in particular ISPA every year.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 </ul>
</div>

Director of Spa & Wellness

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Muscat is looking for a Director of Spa &amp; Wellness to join our Spa &amp; Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

About the job

Finance
<ul>
<li>Responsible for the development of the Spa, fitness and Kids Club yearly budget.</li>
<li>Responsible for re-forecasting of the budget as and when is necessary.</li>
<li>Responsible for the financial performance of the spa and related departments.</li>
<li>Responsible for the compilation of the Spa monthly profit and loss account and statistics.</li>
<li>Review daily revenue updates on Spa revenue produced by Datavision daily and discuss with Hotel Manager during the weekly meetings.</li>
<li>Establish strategies for achieving the targets.</li>
<li>Regular review of therapist schedules, therapists and treatment room utilization in order to maximize yield potential of the Spa.</li>
<li>Setting achievable goals for spa colleagues, to include both treatment and retail goals.</li>
<li>Plan yearly Capex necessarily.</li>
<li>Working closely with Director of Finance at all times.</li>
<li>Support the Director of Finance in the hotel&rsquo;s overall financial performance.</li>
<li>Control aspect of operational supplies and labor in the Spa &amp; Wellness.</li>
</ul>
Marketing
<ul>
<li>Develop Spa marketing plan and its activities together with the Director of Marketing Communications and be responsible for the execution of the plan.</li>
<li>Responsible for the development of marketing strategies for the Spa &amp; Wellness department.</li>
<li>Develop the yearly event calendar with the Director of Marketing Communications.</li>
<li>Working closely with the Director of Marketing Communications and the Public Relations Manager.</li>
<li>Ensure regular market research/studies are being conducted to understand the market trends within Qatar and internationally.</li>
<li>Liaison with other Spa Directors in the group to develop attractive group promotions.</li>
<li>Attend sales calls as and when is necessary.</li>
<li>Development of marketing strategies for the female and male hair and beauty salons, and Spa and Fitness.</li>
</ul>
Human Resources
<ul>
<li>Perform annual performance reviews, encouraging and coaching the development of all the colleagues in the Spa &amp; Wellness division.</li>
<li>Oversee the recruitment, induction, training development, appraisal and discipline of all spa &amp; wellness colleagues.</li>
<li>Enforce a clear understanding of colleagues&rsquo; rules is in accordance with the MOHG Human Resources Policies.</li>
<li>Will be responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in the Human Resources policy &amp; procedure guide.</li>
<li>Interview prospective candidates for various positions in the Spa &amp; Wellness by following strict guidelines and criteria set up by Human Resource.</li>
<li>Development of Human Resource strategy for recruitment and selection of colleagues.</li>
<li>Career development programs for colleagues.</li>
<li>Appropriate compensation and benefit packages for colleagues.</li>
<li>Labor cost management.</li>
<li>Community and sustainable programs.</li>
</ul>
Training
<ul>
<li>Signoff on all Departmental Learning Checklists completed by Departmental Trainers to ensure that standards and procedures have been understood.</li>
<li>Pass on any learned knowledge from shows or training, thereby being an avenue for industry information.</li>
<li>Ensure that SOP&rsquo;s are continuously updated for all spa &amp; wellness colleagues.</li>
<li>Regular review of treatments and SOPs.</li>
<li>Responsible for maintaining the high standard of treatment, service and attention to detail within the spa &amp; wellness.</li>
<li>Meet with all new heads of departments by providing a tour of the spa and explain the philosophy and culture of the Spa.</li>
</ul>
Spa Operations
<ul>
<li>Responsible for the enforcement of all policies and objectives within the spa.</li>
<li>Director of Spa &amp; Wellness to take reservations as and when is necessary.</li>
<li>Dealing with dissatisfied or disgruntled guests.</li>
<li>Responsible for motivating retail sales.</li>
<li>Assuring that mistakes mentioned are corrected and discuss procedures that were performed correctly.</li>
<li>Regular daily walkthroughs of the Spa and Wellness areas to review all Standards and Procedures and operational status of the Spa &amp; Wellness, including female and male salons.</li>
<li>Reading through the many essentials e-mails that deal regarding spa, meetings, groups, and VIP&rsquo;s. Also, replying to guest, vendor, sales and colleague e-mails.</li>
</ul>
Engineering
<ul>
<li>Ensure all the Occupational Health and Safety Policies and Procedures are in compliance with the Safe, Sound &amp; Sustainable guidelines.</li>
<li>Frequent checks of equipment and facilities to prevent loss of equipment due to negligence or wear and tear.</li>
</ul>
Departmental Meetings
<ul>
<li>Prepare and present bi-monthly meeting for all Spa &amp; Wellness colleagues. Minutes need to be provided to Human Resources and printed out to be available in the Spa office. Ensure that any colleagues, who were excused from the meeting, read the minutes. The following categories should also be discussed during this meeting: marketing, promotions, colleagues&rsquo; development, operations and finance.</li>
<li>During briefings, ensure any issues are discussed and provide information of special attention guest and groups that may be in house.</li>
<li>Review log of training completed by Departmental Trainers.</li>
<li>Review monthly training schedules for all spa &amp; wellness colleagues.</li>
<li>Attending relevant meetings organized by other Department Heads.</li>
<li>Conduct weekly meeting with Spa Treatment Manager and Spa Operations Manager</li>
<li>Conduct weekly MOD meeting to discuss any operational issues</li>
</ul>
Customer Relations
<ul>
<li>To deal with any problems, enquiries and complaints from spa &amp; wellness guests and potential guests.</li>
</ul>
Inventory
<ul>
<li>Review stock checks at the end of month for financial reports.</li>
<li>Ensure that purchasing is aligned with budget.</li>
<li>Product line selection with Spa Treatments Manager and Spa Operations Manager.</li>
<li>Replacement of items due to wear and tear.</li>
</ul>
Planning and Preparation
<ul>
<li>Special guests and VIP&rsquo;s with special needs.</li>
<li>It is essential to keep abreast of any developments in the spa &amp; wellness industry.</li>
<li>Frequent competitor analysis is necessary.</li>
<li>Strategic planning for assigned projects by organizing committees and following up with goals established on set time lines.</li>
<li>Responsible for setting Spa&rsquo;s annual goals by January each year. Responsible for communicating this plan with Spa &amp; Wellness colleagues.</li>
<li>On occasion, it is necessary to determine contingency plans when business is exposed to unusual factors such as war, poor economy or natural disasters.</li>
<li>To prepare reports for the Hotel Manager for the need for new developments or changes to existing policies or objectives to keep abreast of market developments and new projects/services available.</li>
<li>Work with budget goals and spreadsheets by understanding desired service/retail percentages and overall cost management.</li>
</ul>
Manager on Duty
<ul>
<li>Responsible for the operations of the division and guest interactions.</li>
<li>Review treatments and notes in Spa Soft.</li>
</ul>
Events and Presentations
<ul>
<li>TV/Radio interviews.</li>
<li>Attends regular industry job fairs and local Spa colleague events regarding employment together with Spa Treatments Manager.</li>
<li>Attend tradeshows for products &amp; services in particular ISPA every year.</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li></ul></div>

Alila Jabal Akhdar

<div><div>Summary<div>
Core Competencies 

a. Skill
1. Has Massage Skills

2. To Lead Yoga class and Basic Meditation
3. Has Facial Skills

4. Has Reflexology skills

b. Knowledge

1. Good in English

2. Has Product Knowledge skills

3. Has Body anatomy knowledge

4. Has Treatment benefit and contra indication

c. Self Image

1. Responds appropriately to customer inquiries, requests or complaints

2. Acts to makes things better for the customer

3. Encourages others to work together as a team

d. Trait

1. Engaging to the guest

2. Acts in a consistent manner

3. Acts to gain confidence and trust from superiors and colleagues

4. Works well with other people

5. Communicates clearly and successfully in English Remembers faces and names easily

e. Responsible on : Massage Therapist and Guest Activities ( Yoga and meditation ) 


General Responsibilities
<ul><li> Willing and able to perform all spa treatments featured on the Spa Alila menu</li></ul>
<ul><li> Must possess a solid understanding of spa alila&rsquo;s products and their healing benefits.
</li></ul><ul><li> To be focused and dedicated to performing each treatment consistently and from the heart.</li></ul>
<ul><li> Participate in training including Japanese and English language classes, product knowledge, operation standards, service and all therapeutic trainings.</li></ul>
<ul><li> To be easily and quickly adaptable to change with therapies and flows as training and development is provided.</li></ul>
<ul><li> To be easily and professionally adaptable to each and every guests wellness needs.</li></ul>
<ul><li> Must take good care of personal grooming and hygiene, including eating well and drinking plenty of fluids.</li></ul>
<ul><li> Must present yourself at all times in a well groomed manner.</li></ul>
<ul><li> Believes learning never ends and is passionate and receptive to learn new therapies and products.</li></ul>
<ul><li> Must understand and obey hotel and spa&rsquo;s policies and procedures.</li></ul>
<ul><li> Ensure all stations, treatment rooms, public areas and store rooms are prepared and kept to standards.</li></ul>
<ul><li> Ensure your working area and treatment rooms are perfectly clean before the arrival of any guests.</li></ul>
<ul><li> Continue to learn other language skills and use with confidence.
</li></ul><ul><li> Fulfilling the training matrix minimum requirements.</li></ul>
<ul><li> Pass on any comments from the guest and work colleagues, good or bad direct to the spa managers to be able to find the solutions
</li></ul><ul><li> Pass on any information regarding damaged operation equipment, fixtures, furnishings, depleted stock levels or product defect to spa supervisors and managers</li></ul>
<ul><li> To contribute to creating a happy and harmonious working environment</li></ul></div></div><div>
Qualifications</div></div>

SPA THERAPIST

<div>
 Mandarin Oriental Muscat is looking for a
 
 Director of Commercial Strategy
 
 to join our
 
 Sales &amp; Marketing
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 Sets the hotel&rsquo;s strategic commercial direction by balancing financial objectives, managing sales segments, and guiding the overall commercial strategy of the hotel. Works closely with the General Manager, and supervises the Manager of Marketing Communications, and Director of Revenue to develop and implement a robust commercial strategy that maximizes hotel revenues, market share, and profitability. Responsible for optimizing revenue and profit across rooms, function space, and total hotel operations. Accountable for all transient, group, and catering segments, including deployment, pricing, channel distribution, and positioning. Identifies future revenue opportunities and communicates strategic initiatives to the sales, marketing, and revenue teams. Oversees the Revenue, Sales, and Catering departments, providing strategic guidance, commercial leadership, and development to ensure high-performing teams.
 
 
 
 Responsibilities
 
 
 
 
 General:
 
 
 
 <ul>
 <li>
 Communicate and enforce all corporate and hotel policies, procedures, and standard operating practices to colleagues.
 </li>
 <li>
 Ensure all business activities comply with MOHG Code of Conduct, laws, and regulations.
 </li>
 <li>
 Fully support the Mandarin Oriental, Muscat People &amp; Culture Strategic Policy and all learning and development initiatives.
 </li>
 <li>
 Maintain a complete Training Matrix and Job Description/Specification Matrix for your division.
 </li>
 <li>
 Prioritize colleague career path development and document in the MO Profile online system.
 </li>
 <li>
 Hold monthly meetings with teams to address concerns and share departmental and hotel information.
 </li>
 <li>
 Safeguard confidential guest, customer, and colleague information.
 </li>
 <li>
 Adhere to Safe, Sound, and Sustainable policies and MOHG Social Media Policy.
 </li>
 <li>
 Promote a zero-tolerance environment for harassment or discrimination.
 </li>
 <li>
 Act as a hotel ambassador and perform additional duties as required.
 
 
 </li>
 </ul>
 
 Budget
 
 
 
 <ul>
 <li>
 Supervises the Marketing Communications and Revenue Director to prepare the annual budget and implement the Annual Marketing Plan.
 </li>
 <li>
 Monitor and control all sales-related expenditure against budget forecasts.
 
 
 </li>
 </ul>
 
 Overall Strategy &amp; Commercial Leadership
 
 
 
 <ul>
 <li>
 Develops and drives the hotel&rsquo;s commercial strategy to ensure alignment with MOHG brand philosophies and objectives.
 </li>
 <li>
 Provides strategic guidance on pricing, inventory management, channel distribution, and market positioning.
 </li>
 <li>
 Coordinates sales strategies across Regional Sales Offices, Corporate Revenue Management, Marketing &amp; Communications, and on-property leadership.
 </li>
 <li>
 Ensures commercial strategies are effectively communicated and adapted to changing market conditions.
 </li>
 <li>
 Supervises the Marketing &amp; Communications Manager to develop strategic marketing propositions, including online, offline, and market/country-specific campaigns.
 </li>
 <li>
 Maintains awareness of competitors, market trends, and future business opportunities.
 </li>
 <li>
 Strong commercial acumen, analytical skills, and strategic thinking are essential to optimize revenue and market positioning.
 
 
 </li>
 </ul>
 
 Analysis
 
 
 
 <ul>
 <li>
 Analyze market trends, booking pace, and competitive performance to inform commercial strategy.
 </li>
 <li>
 Provide insights on pricing, seasonality, mix, and displacement to optimize revenue opportunities.
 </li>
 <li>
 Devise and implement event-specific strategies to capture incremental revenue.
 </li>
 <li>
 Communicate results, challenges, and opportunities to key stakeholders in a timely manner.
 
 
 </li>
 </ul>
 
 Revenue &amp; Distribution
 
 
 
 <ul>
 <li>
 Establish and maintain effective pricing strategies for all inventories and market segments.
 </li>
 <li>
 Oversee Revenue Director&rsquo;s implementation of sales strategies, inventory adjustments, and rate loadings.
 </li>
 <li>
 Ensure timely and accurate forecasting, reporting, and analysis of revenue performance.
 </li>
 <li>
 Lead Revenue Meetings, long-range planning, and strategic discussions to drive profitability.
 </li>
 <li>
 Maintain accurate positioning and information in all distribution channels and monitor competitor activity.
 
 
 </li>
 </ul>
 
 Sales Leadership
 
 
 
 <ul>
 <li>
 Guide Director of Sales to strategically deploy the Sales Team and achieve revenue targets.
 </li>
 <li>
 Establish priorities, goals, and accountability measures for the Sales Team.
 </li>
 <li>
 Ensure accounts are properly targeted, covered, and contracts comply with MOHG standards.
 </li>
 <li>
 Conduct monthly account reviews, weekly sales meetings, and oversee group leads, pricing, and space strategy.
 </li>
 <li>
 Lead trade shows, sales missions, and cross-selling initiatives to enhance brand presence.
 </li>
 <li>
 Maintain control of incentive schemes, rewards, and performance appraisals.
 
 
 </li>
 </ul>
 
 Catering Leadership
 
 
 
 <ul>
 <li>
 Guide Director of Conference and Events to strategically target accounts and achieve revenue goals.
 </li>
 <li>
 Review weekly forecasts to ensure revenue targets are met and exceeded.
 </li>
 <li>
 Monitor team performance, enforce accountability, and ensure all KPIs are achieved.
 </li>
 <li>
 Implement strategies for free sale calendar and other revenue-maximizing opportunities.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Director of Commercial Strategy

<div>
 Mandarin Oriental Muscat is looking for a
 
 Security Supervisor
 
 to join our
 
 Security
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 The Security Supervisor will take full responsibility for supervising house officers to enforce security policies and procedures in accordance with Mandarin Oriental corporate guidelines and ensure compliance with all local, city and country regulations.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the security department.
 </li>
 <li>
 Provide supervisory guidance and support to all security officer colleagues within the Security Department.
 </li>
 <li>
 Create a safe and secure environment for our guests and colleagues by ensuring House Officers are making a minimum of 2 tours of property per shift.
 </li>
 <li>
 Assist in the development and implementation of Standard Operating Procedures for the Department.
 </li>
 <li>
 Review and follow-up on all incident, loss and accident reports.
 </li>
 <li>
 Liaise and coordinate with government agencies (Police, Civil Defense and Ambulance etc.) when necessary.
 </li>
 <li>
 Perform daily administration of hotel&rsquo;s key control program.
 </li>
 <li>
 Be responsible for the fire life safety policies and procedures as dictated by Fire Department&rsquo;s fire safety director&rsquo;s legislation. (To be reviewed as MOMCT Guidelines)
 </li>
 <li>
 Assist in training all colleagues in emergency procedure preparedness.
 </li>
 <li>
 Ensure House Officers are performing daily audits of keys as per key control policy.
 </li>
 <li>
 Be responsible for the day-to-day operation of Security Department.
 </li>
 <li>
 Effectively enforce hotel&rsquo;s rules and regulations
 </li>
 <li>
 Supervise the administration of lost and found with daily audits
 </li>
 <li>
 Add support to the house officers to complete routine assignments.
 </li>
 <li>
 Perform tasks and duties as assigned by the Director of Security or Security Manager and respond to directions given by any Executive Committee member or Manager on Duty.
 </li>
 <li>
 Support and adhere to all policies &amp; procedures related to Safe, Sound and Sustainability at Mandarin Oriental, Muscat.
 </li>
 <li>
 Actively participate in the improvement of the environment, just as we will be responsible members of our communities and industry organizations.
 </li>
 <li>
 Maintain high ethical standards.
 </li>
 <li>
 Treat all guests and colleagues with respect.
 </li>
 <li>
 Display a service orientation to our Colleague needs.
 </li>
 <li>
 Respond effectively to Colleague needs.
 </li>
 <li>
 Display a professional attitude to our Colleagues.
 </li>
 <li>
 Fill out Daily logs, incidents report.
 </li>
 <li>
 To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
 </li>
 <li>
 Ensure all security equipment and systems are optimally functional. Report all malfunctioned equipment and systems to respective contractors/ suppliers.
 </li>
 <li>
 Maximize profits by minimizing losses.
 </li>
 <li>
 Maximize a profitable return to our owners by exercising effective cost control.
 </li>
 <li>
 Ensure customer satisfaction from arrival to departure in accordance with the MOMCT Legendary Quality Experiences (LQEs), the MOMCT Pillars and the respective service standards of MOMCT.
 </li>
 <li>
 Identify departmental learning and development needs for all colleagues of the outlet and share those with the Director of Security.
 </li>
 <li>
 Review performance and development of Security Officers.
 </li>
 <li>
 Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
 </li>
 <li>
 Attend and conduct meetings during absence or unavailability of management team
 </li>
 <li>
 Attend internally and externally organized training programs, workshops and seminars and ensure outcomes of these trainings are effectively adapted to improve standards of operations.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Security Supervisor - Omani National

Hilton

<div>
 A Spa Supervisor is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience while achieving sales revenue targets.
 
 
 
 What will I be doing?
 
 
 
 As a Spa Supervisor, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. A Spa Supervisor will also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
 </li>
 <li>
 Ensure client experience is proficient including bookings, payments, and consultation cards
 </li>
 <li>
 Interact and communicate effectively with clients, members, team members, guests, and management team
 </li>
 <li>
 Ensure team works to meeting department sales targets and ensure that sales are recorded accurately
 </li>
 <li>
 Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
 </li>
 <li>
 Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
 </li>
 <li>
 Comply with hotel security, fire, and health and safety regulations
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Spa Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Experience working in the spa industry
 </li>
 <li>
 Relevant qualifications for the role
 </li>
 <li>
 Positive attitude
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Committed to delivering a high level of customer service
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 </li>
 <li>
 Ability to work on your own or in teams
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Passion for customer service
 </li>
 <li>
 Relevant qualifications
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Muscat Al Bandar
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Spa, Health Club, Recreation
</div>

Spa Supervisor

<div>Spa Supervisor
A Spa Supervisor is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience while achieving sales revenue targets. 
 
 
What will I be doing? 
As a Spa Supervisor, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. A Spa Supervisor will also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards</li>
<li>Ensure client experience is proficient including bookings, payments, and consultation cards</li>
<li>Interact and communicate effectively with clients, members, team members, guests, and management team</li>
<li>Ensure team works to meeting department sales targets and ensure that sales are recorded accurately</li>
<li>Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests</li>
<li>Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services</li>
<li>Comply with hotel security, fire, and health and safety regulations</li></ul>
What are we looking for? 
A Spa Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Experience working in the spa industry</li>
<li>Relevant qualifications for the role</li>
<li>Positive attitude</li>
<li>Good communication skills</li>
<li>Committed to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work on your own or in teams</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Passion for customer service</li>
<li>Relevant qualifications</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Explore 575+ Director of spa wellness in Oman this February. Find roles across top companies and apply now to boost your career.

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