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sr customer success manager

Workday

<div><div>Your work days are brighter here.</div><div></div><div>
We&rsquo;re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we&rsquo;re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you&rsquo;ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We&rsquo;re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you&rsquo;ll do meaningful work with Workmates who&rsquo;ve got your back. In return, we&rsquo;ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you&rsquo;ve found a match in Workday, and we hope to be a match for you too.</div><div></div><div>
About the Team</div>
Customer Success is a key role to ensure Workday&rsquo;s customer happiness and success. The team are key players in the support of our customers on their Workday journey.<br>
<br>
They are advisors and facilitators to our customers, partnering with Services and Product management to help customers achieve maximum value from Workday.<br>
<br>
They are responsible for handling a number of customers, supporting them through regular checkpoints and developing meaningful relationships representing Workday's offering to our clients in cooperation with our Customer base team.<div></div><div>
About the Role</div><div></div><div>
The Customer Success Manager (CSM) is Workday&rsquo;s bridge between our Professional Services and Production Services teams. As a CSM, you will advocate on behalf of Workday customers and take a team-based approach to helping customers succeed with Workday. You will work directly with customers<br>
to improve their overall user experience, working one-on-one with customers who request a more personalised dialogue beyond the already established one-to-many communication channels. You will be accountable for the overall customer wellbeing by supervising customer health, driving customer adoption, supporting the billable areas of the business, and acting as a partner concern point for customer issues. You will be a part of an excellent Services team, working across the META region, having control of your own schedule and customer interactions.</div><div></div><div>
What you&rsquo;ll be doing:</div><ul><li>
This role will support our customers who have deployed Workday HCM and Financial applications. For this reason we are particularly keen to speak with candidates with ERP and/or Financials experience.</li><li>
Building a trusted advisor relationship across the customer's organisation, from Executive Sponsors to day-to-day contacts, that work to ensure customers are getting value from our products and services.</li><li>
Being a liaison between product management and the customer with a focus on communicating the Workday innovation roadmap and how the roadmap will influence customer activities.</li><li>
Crafting success plans that outline their critical success factors, metrics for success, potential issues, and provide recommendations.</li><li>
Working closely with Professional Services and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments.</li><li>
Supervising and facilitating the adoption of our solution features and their overall business needs as they relate to our products.</li><li>
Improving customer relationships as needed for prospect references.</li></ul><div></div><div><br>
About You</div><div></div><div>
Basic Qualifications</div><ul><li>
Proven experience and functional domain expertise with Financial Management or ERP.</li><li>
6+ years of project management experience with Human Capital Management, Financial Management, Planning and/or Payroll application system implementation.</li></ul><div></div><div>
Other Qualifications</div><ul><li>
Experience in a customer facing services role (consulting and/or account management) that includes issue resolution and customer concern management at both the business owner and executive levels.</li><li>
Experience working as a Customer Success Manager or similar client facing role for a SaaS company</li><li>
Consulting experience either as an internal consultant or with a consulting/software company desired.</li><li>
Proven track record of collaborating and building positive relationships with customers especially at the Executive level and engage across corporate functions (ie. Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management).</li><li>
Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.</li><li>
Ability to travel up to 35%</li><li>
Proficiency in English essential and fluency in Arabic is strongly preferred</li></ul><div></div><div>
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.</div><div></div><div>
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.</div><div></div><div>
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!</div></div>

Sr Customer Success Manager

Paradox

<div><p><b>Your work days are brighter here.
</b></p><p></p><p>We&rsquo;re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we&rsquo;re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you&rsquo;ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We&rsquo;re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you&rsquo;ll do meaningful work with Workmates who&rsquo;ve got your back. In return, we&rsquo;ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you&rsquo;ve found a match in Workday, and we hope to be a match for you too.
</p><p></p><p><b>About the Team
</b></p>Customer Success is a key role to ensure Workday&rsquo;s customer happiness and success. The team are key players in the support of our customers on their Workday journey.
<br>
<br>
They are advisors and facilitators to our customers, partnering with Services and Product management to help customers achieve maximum value from Workday.
<br>
<br>
They are responsible for handling a number of customers, supporting them through regular checkpoints and developing meaningful relationships representing Workday's offering to our clients in cooperation with our Customer base team.
<p></p><p><b>About the Role
</b></p><p></p><p>The Customer Success Manager (CSM) is Workday&rsquo;s bridge between our Professional Services and Production Services teams. As a CSM, you will advocate on behalf of Workday customers and take a team-based approach to helping customers succeed with Workday. You will work directly with customers
<br>
to improve their overall user experience, working one-on-one with customers who request a more personalised dialogue beyond the already established one-to-many communication channels. You will be accountable for the overall customer wellbeing by supervising customer health, driving customer adoption, supporting the billable areas of the business, and acting as a partner concern point for customer issues. You will be a part of an excellent Services team, working across the META region, having control of your own schedule and customer interactions.
</p><p></p><p><b>What you&rsquo;ll be doing:
</b></p><ul><li>This role will support our customers who have deployed Workday HCM and Financial applications. For this reason we are particularly keen to speak with candidates with ERP and/or Financials experience.
</li><li>Building a trusted advisor relationship across the customer's organisation, from Executive Sponsors to day-to-day contacts, that work to ensure customers are getting value from our products and services.
</li><li>Being a liaison between product management and the customer with a focus on communicating the Workday innovation roadmap and how the roadmap will influence customer activities.
</li><li>Crafting success plans that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
</li><li>Working closely with Professional Services and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments.
</li><li>Supervising and facilitating the adoption of our solution features and their overall business needs as they relate to our products.
</li>Improving customer relationships as needed for prospect references.<br>
<li>
<br>
</li></ul><p></p><p><b>About You
</b></p><p></p><p><b>Basic Qualifications
</b></p><ul><li>Proven experience and functional domain expertise with Financial Management or ERP.
</li><li>6+ years of project management experience with Human Capital Management, Financial Management, Planning and/or Payroll application system implementation.
</li></ul><p></p><p><b>Other Qualifications
</b></p><ul><li>Experience in a customer facing services role (consulting and/or account management) that includes issue resolution and customer concern management at both the business owner and executive levels.
</li><li>Experience working as a Customer Success Manager or similar client facing role for a SaaS company
</li><li>Consulting experience either as an internal consultant or with a consulting/software company desired.
</li><li>Proven track record of collaborating and building positive relationships with customers especially at the Executive level and engage across corporate functions (ie. Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management).
</li><li>Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
</li><li>Ability to travel up to 35%
</li><li>Proficiency in English essential and fluency in Arabic is strongly preferred
</li></ul><p></p><p>Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
</p><p></p><p>Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
</p><p></p><p><b>Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!</b></p></div>

neo immigration consultants - fzco

<p><b>Job Title:</b> Assistant Manager / Sr. Executive - Sales (Elevators &amp; Escalators)<br/><b>Location:</b> Dubai<br/><b>Job Type:</b> Full-time, Permanent<br/><b>Reports To:</b> Sales Manager / Business Development Head</p><p><b>Job Summary:</b><br/>We are looking for a dynamic Assistant Manager / Sr. Executive - Sales to drive sales growth, generate new business, and maintain strong client relationships for our elevator and escalator products. This role requires both technical knowledge and strong sales expertise to support B2B clients, including architects, consultants, contractors, and developers.</p><p><b>Key Responsibilities:</b></p><ul><li>Develop and execute sales strategies tailored to elevators and escalators.</li><li>Build and maintain strong relationships with clients, ensuring pre-sales and post-sales support.</li><li>Identify new business opportunities through networking, market research, and industry events.</li><li>Prepare and present sales proposals, quotations, and tenders; conduct product demonstrations.</li><li>Negotiate pricing and contract terms to successfully close sales deals.</li><li>Coordinate with project management, procurement, and installation teams to ensure timely delivery and installation.</li><li>Track sales performance, prepare reports, and provide forecasts to the Sales Manager.</li><li>Stay updated on industry trends, technologies, and product developments.</li><li>Provide guidance and training to junior sales staff as needed.</li></ul><p><b>Requirements:</b></p><ul><li><b>Education:</b> Bachelor&rsquo;s degree in Engineering (Mechanical/Electrical) or Business Administration. MBA or Master&rsquo;s in Sales/Marketing is a plus.</li><li><b>Experience:</b> 3-5 years in sales, preferably in elevators, escalators, construction, building services, or automation. Experience in B2B and project-based sales is highly preferred.</li><li><b>Technical Skills:</b> Knowledge of elevator/escalator systems, specifications, and installation processes.</li><li><b>Sales Skills:</b> Strong negotiation, communication, and relationship-building skills.</li><li><b>Analytical Skills:</b> Ability to assess market trends, prepare forecasts, and develop effective solutions.</li><li><b>Computer Skills:</b> Proficient in MS Office; knowledge of CRM software (Salesforce, Zoho) is a plus.</li></ul><p><b>Personal Attributes:</b></p><ul><li>Self-motivated, goal-oriented, and able to work independently.</li><li>Strong organizational and time-management skills.</li><li>Ability to handle multiple tasks and meet deadlines under pressure.</li><li>Customer-centric professional attitude.</li></ul><p><b>Working Conditions:</b></p><ul><li>Full-time position with occasional travel to client sites and industry events.</li><li>May require extended hours to meet project deadlines or client needs.</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary based on experience and qualifications.</li><li>Performance-based incentives/commissions.</li><li>Medical insurance coverage and wellness benefits.</li><li>Career growth opportunities in sales, business development, and product management.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED4,000.00 - AED6,000.00 per month</p>

Sr. Executive - Sales (Elevators & Escalators)

ACCOPLACERS

<p>Sr. Project Engineer/ Construction Manager</p><p>Job description:</p><p>* Who's capable to handle multiple projects in coordination with site supervision team.</p><p>* Managing client and consultant as a managerial level.</p><p>* Attending progress meeting.</p><p>* Execute the projects as per baseline.</p><p>* Commercial documentation to cover the contractual obligations.</p><p>* Monitoring the project progress and to achieve gen targets as per baseline.</p><p>* Variation claims if necessary.</p><p>REQUIREMENTS</p><p>* Sr Projects Manager who can manage multiple building projects which having the experience at least 5years in the same or equal positions and over all 15-20 years of experience in UAE.</p><p>Salary Package - 12K - 15K</p><p>Immediate joiners are preferred</p><p>Job Types: Full-time, Permanent</p><p>Job Type: Full-time</p><p>Pay: AED12,000.00 - AED15,000.00 per month</p>

Sr. Project Engineer/construction manager

Carrier Refrigeration

<p><strong>Key Responsibilities:</strong></p>
<ul>
<li>Update the Master Preventive Maintenance (PM) schedule (90, 60, and 30 days)</li>
<li>Manage the SR backlog and validate scheduled hours for PM visits</li>
<li>Assign and pre-schedule work orders based on technician skillsets and availability</li>
<li>Contact customers to coordinate and confirm initial visits</li>
<li>Estimate and adjust work hours in work orders and scheduled hours</li>
<li>Provide feedback and flag resource availability concerns to the Branch Manager</li>
<li>Review technical work, approve timesheets, and manage technician expenses</li>
<li>Manage service renewal processes and SR bookings</li>
<li>Create startup forecast work orders</li>
<li>Incorporate CBM into PM planning for connected chillers</li>
<li>Highlight technician shortages and support recruitment decisions</li>
</ul>
<p><strong>Skill Set</strong></p>
<ul>
<li>Strong project planning and coordination skills</li>
<li>HVAC technical background and understanding of work-hour estimation</li>
<li>Proficiency in Microsoft Office and internal systems</li>
<li>Problem-solving, team-oriented, and results-driven</li>
<li>Effective communicator with excellent organizational skills</li>
</ul>
<p><strong>Qualifications</strong></p>
<p>1 3 years of relevant experience preferred</p>
<p>Diploma in Engineering or related field is a plus</p>
<p>Fresh graduates are encouraged to apply</p>

Planning Engineer

Spencer Interiors & Contracting LLC

<p><b>Join Spencer - Where design meets Purpose !</b></p><p>Spencer is a design-led contractor shaping intelligent workplaces, healthcare environments, and retail experiences across the UAE. We blend comfort, style, and function to create spaces that inspire and we&rsquo;re growing our team to deliver even more exceptional value to our clients.</p><p>We&rsquo;re on the lookout for Sr. Project Managers / Project Managers who can take full ownership of interior fit-out projects from concept to handover, ensuring seamless execution, timely delivery, and client satisfaction at every touchpoint.</p><p><b>Key Responsibilities:</b></p><ul><li>Develop and execute comprehensive project plans that cover resource allocation, scheduling, budgeting, and cost control&mdash;ensuring every project stays on track and within scope.</li><li>Liaise with relevant authorities and free zone bodies to secure all project approvals from start to finish. (Experience handling authority paperwork is a strong advantage.)</li><li>Coordinate with building management to clarify site-specific requirements such as fit-out rules, work restrictions, and payment procedures.</li><li>Conduct site surveys with the MEP team to assess upcoming project needs and constraints.</li><li>Prepare civil methodology programs, RFI submittals, project reports, and meeting agendas.</li><li>Identify and manage reliable subcontractors and skilled tradesmen while leading junior team members and ensuring daily objectives are met.</li><li>Maintain HSE compliance, coordinate authority spot checks, and ensure all site activities align with project-specific safety requirements.</li><li>Create and maintain project schedules requested by clients; proactively highlight risks and opportunities.</li><li>Collaborate with all internal teams and lead weekly project meetings with clear reporting.</li><li>Communicate project progress to the accounts team for timely billing in accordance with contract terms.</li></ul><p><b>Requirements:</b></p><ul><li>Sr. Project Manager -Minimum 6 - 10 years of proven interior fit-out execution experience (UAE experience preferred).</li><li>Project Manager - Minimum 4 years of interior fit-out execution experience.</li><li>Excellent communication skills.</li><li>Willing to work in Abu Dhabi.</li><li>Valid UAE Driving License.</li></ul><p>Interested candidates kindly send your resume to krishna@spenceri.com mentioning your current salary and expected salary.</p><p>Job Type: Full-time</p>

Project Manager

Informatica

<br><b>
 Senior Customer Success Manager </b><br><p>We are looking for a Senior Customer Success Manager based in Dubai (United Arab Emirates) to join our growing team as an individual contributor.</p>
<p>You will report to the Senior Director, Customer Success and be part of the Customer Success Team in Dubai, a group dedicated to delivering exceptional customer outcomes through data-driven solutions. This is hybrid schedule model position.</p><b>
 Your Role Responsibilities? Here's What You'll Do </b><br><p>As the primary post-sale contact, you will use your deep customer and product knowledge to drive adoption, maximize value, and build long-term strategic partnerships. Your key responsibilities include:</p>
<ul> <li>Developing trusted advisor relationships with executive sponsors to align Informatica's solutions with business goals.</li> <li>Tracking and reporting on implementation and adoption milestones for customer executives.</li> <li>Promoting product capabilities and identifying upsell and cross-sell opportunities.</li> <li>Demonstrating advanced features to deliver measurable business outcomes.</li> <li>Designing ROI metrics to quantify solution impact.</li> <li>Proactively addressing customer needs, adoption risks, and renewal strategies to boost retention.</li> <li>Managing escalations and collaborating with internal teams across functions.</li> <li>Preparing success reports and maintaining thorough documentation of customer interactions.</li> <li>Experience making customers feel valued through quality service.</li> </ul><b>
 What We'd Like to See </b><br><ul> <li>Proven experience managing complex customer accounts and driving adoption in a customer success or related role.</li> <li>Strong understanding of customers' industry, decision-making process, business objectives, and strategic priorities.</li> <li>Communicates ideas clearly, builds alignment across teams, and negotiates effectively with senior leaders.</li> <li>Collaborates effectively across teams, builds support for ideas, and helps guide projects toward successful outcomes.</li> <li>Solid knowledge of hybrid software deployment, data warehousing, databases, and/or business intelligence solutions.</li> <li>Background in customer-facing roles with a strong focus on customer satisfaction and utilization improvement.</li> <li>Fluent in English with mandatory proficiency in Arabic.</li> </ul><b>
 Role Essentials </b><br><ul> <li>Minimum of 5+ years relevant professional experience in customer success or similar field.</li> <li>BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience</li> <li>Minimum 8+ years of relevant professional experience</li> </ul><br>

Principal Customer Success Manager

Explore 4377+ Sr customer success manager in Dubai this January. Find roles across top companies and apply now to boost your career.

4377 sr customer success manager jobs IN Dubai

Sr Customer Success Manager

Sr Customer Success Manager

Sr. Executive - Sales (Elevators & Escalators)

Sr. Project Engineer/construction manager

Planning Engineer

Project Manager

Principal Customer Success Manager