hr executive

senior project manager

project director

team leader

real estate team leader

sr team lead rider

Delivery Hero

<div><b>Company Description</b><p><br>
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><b><br>
Job Description</b><p><b><br>
Role Summary</b></p><p>
The Sr. Team Lead Rider is a critical lead role responsible for overseeing front-line onboarding and compliance operations across the UAE. This position ensures that every rider entering the fleet meets mandated requirements, while simultaneously maintaining operational throughput, audit readiness, and compliance integrity.</p><p><br>
The role requires strong leadership, the ability to balance speed with accuracy, and a commitment to continuous process improvement.</p><p><b>
What&rsquo;s On Your Plate?</b></p><ul><li><p>
Lead and manage the daily operations of rider onboarding and compliance functions across multiple cities.</p></li><li><p>
Develop, implement, and monitor processes to ensure seamless onboarding and timely compliance with all mandated documents.</p></li><li><p>
Establish KPIs and regularly monitor progress to maintain onboarding velocity without compromising compliance accuracy.</p></li><li><p>
Anticipate potential backlogs or risks and proactively implement solutions to mitigate audit exposure or operational delays.</p></li><li><p>
Provide regular reporting, analysis, and recommendations to senior leadership to enhance onboarding and compliance outcomes.</p></li><li><p>
Supervise and coach the Onboarding Lead and Compliance Admin to achieve high-quality performance standards.</p></li><li><p>
Partner with internal stakeholders (Legal, Operations, HR, City Logistics teams) and external 3PLs to resolve bottlenecks and ensure smooth collaboration.</p></li></ul><b><br>
Qualifications</b><p><b><br>
What Did We Order?</b></p><p><b>
Education &amp; Experience</b></p><ul><li><p>
Bachelor&rsquo;s Degree required; Master&rsquo;s preferred.</p></li><li><p>
2&ndash;3 years of experience in large-scale operations, ideally in last-mile delivery, e-commerce, or mobility tech.</p></li><li><p>
Demonstrated experience managing senior operations staff and cross-functional projects.</p></li></ul><p><b>
Core Competencies</b></p><ul><li><p>
Operational Leadership &amp; Strategic Foresight: Ability to drive day-to-day execution while shaping long-term direction.</p></li><li><p>
Analytical Mindset: Skilled in leveraging data and dashboards not only to measure performance but also to translate insights into action.</p></li><li><p>
Stakeholder Management: Proven ability to influence, align, and build trust across teams and with external partners.</p></li><li><p>
People &amp; Process Development: Passion for coaching teams, building scalable frameworks, and raising the bar for compliance and operational excellence in a high-growth, fast-paced environment.</p></li></ul></div>

Sr. Team Lead Rider

talabat

<p><strong>What s On Your Plate?</strong></p> <ul> <li> <p>Lead and manage the daily operations of rider onboarding and compliance functions across multiple cities.</p> </li> <li> <p>Develop, implement, and monitor processes to ensure seamless onboarding and timely compliance with all mandated documents.</p> </li> <li> <p>Establish KPIs and regularly monitor progress to maintain onboarding velocity without compromising compliance accuracy.</p> </li> <li> <p>Anticipate potential backlogs or risks and proactively implement solutions to mitigate audit exposure or operational delays.</p> </li> <li> <p>Provide regular reporting, analysis, and recommendations to senior leadership to enhance onboarding and compliance outcomes.</p> </li> <li> <p>Supervise and coach the Onboarding Lead and Compliance Admin to achieve high-quality performance standards.</p> </li> <li> <p>Partner with internal stakeholders (Legal, Operations, HR, City Logistics teams) and external 3PLs to resolve bottlenecks and ensure smooth collaboration.</p></li> </ul>

YAY Global Group

<p><b>Job Summary:</b></p><p>We are seeking a proactive and detail-oriented <b>Riders Operations Associate</b> to join our team. The ideal candidate will be responsible for managing and supporting daily rider operations to ensure smooth and efficient delivery performance. Candidates with prior experience in delivery platforms such as <b>Noon, Careem, or Talabat</b> are highly preferred.</p><p><b>Key Responsibilities:</b></p><ul><li>Oversee the daily operations of riders, ensuring efficiency and service quality.</li><li>Manage <b>rider onboarding, activation, and training</b> processes.</li><li>Monitor <b>attendance, shift allocation, and performance metrics</b> of riders.</li><li>Coordinate with riders to resolve issues related to routes, app usage, or order fulfillment.</li><li>Maintain an up-to-date rider database and ensure proper documentation.</li><li>Conduct regular <b>performance evaluations</b> and implement improvement plans.</li><li>Handle <b>rider payments, incentives, and deductions</b> in coordination with the finance team.</li><li>Ensure compliance with company policies, safety standards, and operational procedures.</li><li>Work closely with internal teams (Operations, Customer Service, and HR) to address operational gaps.</li><li>Prepare and present <b>daily, weekly, and monthly reports</b> on rider performance and operational KPIs.</li></ul><p><b>Qualifications &amp; Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Logistics, or a related field (preferred).</li><li><b>Minimum 2 years of experience</b> in rider or fleet operations, preferably with <b>Noon, Careem, Talabat, or similar delivery platforms.</b></li><li>Strong understanding of delivery operations, dispatch systems, and rider coordination.</li><li>Proficiency in <b>MS Office (Excel, Word, PowerPoint)</b> and operations-related applications.</li><li>Excellent communication, organizational, and problem-solving skills.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Flexible to work in shifts and field-based when required.</li></ul><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED6,000.00 per month</p>

Rider Operations Executive

Operations Associate

Keeta

<p>1. Conduct service experience data attribution analysis using core KPIs such as customer complaint rate, customer satisfaction, and rider on-time service rate.</p><p>2. Interface with the customer service team to collect and analyze satisfaction scores, rider complaints, and negative review rates, uncovering key impact drivers.</p><p>3. Perform multidimensional data monitoring and root-cause analysis based on rider delivery on-time rate, overtime rate, order-push completion rate, and refusal rate; produce focused analytical reports.</p><p>4. Monitor and analyze rider compliance, fraud, and platform-policy violation behaviors, generating specialized reports.</p><p>5. Design a rider tiering model and develop corresponding graduated control strategies.</p><p>6. Regularly evaluate the effectiveness of strategies and drive cross-departmental collaboration to implement and continuously optimize processes.</p><p>7. Deliver visual dashboards and decision-support tools; advocate for project execution and resource investment.</p>

Service Experience Management

Porter

<div>
 <p>
  <strong>
   About Porter
  </strong>
 </p>
 <p>
  Porter is a leading tech-driven logistics platform focused on empowering businesses and individuals with efficient, reliable, and affordable mobility solutions. Our mission is to revolutionize intra-city logistics by leveraging technology, data, and innovation to improve operations while delivering an excellent experience for our customers and partners.
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  We are looking for a Senior Business Associate (SBA) to drive performance, retention, and operational excellence for our 2Wheeler business in the UAE. This is a high-ownership role focused on rider and vendor operations, platform experience, and business growth. The ideal candidate will combine strong analytical capability with sharp business acumen and operational rigor.
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <strong>
   Supply Management
  </strong>
 </p>
 <ul>
  <li>
   Plan monthly/quarterly supply requirements in collaboration with the Supply Lifecycle team.
  </li>
  <li>
   Lead inorganic fleet expansion &ndash; set zonal targets and onboarding plans.
  </li>
  <li>
   Drive lead generation and activation efforts with the city operations team.
  </li>
  <li>
   Ensure adherence to city-level operational policies and regulatory guidelines.
  </li>
 </ul>
 <p>
  <strong>
   Platform Experience
  </strong>
 </p>
 <ul>
  <li>
   Monitor and improve Fulfilment Rate (FF%), Service Level Adherence (SLA), and ETA vs ATA accuracy.
  </li>
  <li>
   Build and maintain vendor dashboards to track rider performance, attendance, and SLAs.
  </li>
  <li>
   Conduct regular Voice of Partner (VOP) and Voice of Customer (VOC) sessions to uncover insights and improvement areas.
  </li>
  <li>
   Identify top ticketing issues and collaborate with central teams to drive resolution.
  </li>
 </ul>
 <p>
  <strong>
   Business Growth
  </strong>
 </p>
 <ul>
  <li>
   Track MAU, acquisitions, wallet share, and ensure alignment with AOP targets.
  </li>
  <li>
   Analyse demand trends and deploy fleet resources effectively.
  </li>
  <li>
   Study competitor landscape (pricing, features, discounts, service quality) and suggest counter-strategies.
  </li>
  <li>
   Identify and address key growth blockers in the funnel.
  </li>
 </ul>
 <p>
  <strong>
   Reporting &amp; Process Excellence
  </strong>
 </p>
 <ul>
  <li>
   Deliver W.O.W rider performance reports, vendor-wise analysis, and actionable insights.
  </li>
  <li>
   Develop SOPs for terminations, asset audits, and vendor engagement.
  </li>
  <li>
   Work with product and analytics teams to automate reporting and streamline operations.
  </li>
 </ul>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   Must-Have Skills &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   2&ndash;4 years of experience in fleet ops, business analysis, or vendor management (aggregator background preferred).
  </li>
  <li>
   Proficiency in Excel/Google Sheets; working knowledge of SQL and BI tools is a plus.
  </li>
  <li>
   Strong analytical mindset with an ability to interpret data and make business decisions.
  </li>
  <li>
   Excellent communication and stakeholder management skills.
  </li>
 </ul>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   Behavioral Attributes
  </strong>
 </p>
 <ul>
  <li>
   High ownership and accountability.
  </li>
  <li>
   Strong attention to detail and process adherence.
  </li>
  <li>
   Proactive and solution-oriented, with a data-driven approach.
  </li>
 </ul>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   What We Offer
  </strong>
 </p>
 <ul>
  <li>
   High-impact role in a rapidly scaling, tech-first logistics company.
  </li>
  <li>
   Dynamic, fast-paced, and collaborative work environment.
  </li>
  <li>
   Competitive compensation and benefits.
  </li>
  <li>
   Exposure to cutting-edge operations, analytics, and growth strategies.
  </li>
 </ul>
 <p>
 </p>
</div>


Category Specialist-2W

porter

<div><div><div><div>Department</div><div>
Category</div></div><div><div>
Job posted on</div><div>
Oct 14, 2025</div></div><div><div>
Employee Type</div><div>
Permanent</div></div><div><div>
Experience range (Years)</div><div>
0 - 0</div></div></div></div><div></div>
<br><div><div><b>About Porter</b></div><div>
Porter is a leading tech-driven logistics platform focused on empowering businesses and individuals with efficient, reliable, and affordable mobility solutions. Our mission is to revolutionize intra-city logistics by leveraging technology, data, and innovation to improve operations while delivering an excellent experience for our customers and partners.</div><div></div><div><b><br>
Role Overview</b></div><div>
We are looking for a Senior Business Associate (SBA) to drive performance, retention, and operational excellence for our 2Wheeler business in the UAE. This is a high-ownership role focused on rider and vendor operations, platform experience, and business growth. The ideal candidate will combine strong analytical capability with sharp business acumen and operational rigor.</div><div></div><div><b><br>
Key Responsibilities:</b></div><div><b>
Supply Management</b></div><ul><li> Plan monthly/quarterly supply requirements in collaboration with the Supply Lifecycle team.</li><li> Lead inorganic fleet expansion &ndash; set zonal targets and onboarding plans.</li><li> Drive lead generation and activation efforts with the city operations team.</li><li> Ensure adherence to city-level operational policies and regulatory guidelines.</li></ul><div><b>
Platform Experience</b></div><ul><li> Monitor and improve Fulfilment Rate (FF%), Service Level Adherence (SLA), and ETA vs ATA accuracy.</li><li> Build and maintain vendor dashboards to track rider performance, attendance, and SLAs.</li><li> Conduct regular Voice of Partner (VOP) and Voice of Customer (VOC) sessions to uncover insights and improvement areas.</li><li> Identify top ticketing issues and collaborate with central teams to drive resolution.</li></ul><div><b>
Business Growth</b></div><ul><li> Track MAU, acquisitions, wallet share, and ensure alignment with AOP targets.</li><li> Analyse demand trends and deploy fleet resources effectively.</li><li> Study competitor landscape (pricing, features, discounts, service quality) and suggest counter-strategies.</li><li> Identify and address key growth blockers in the funnel.</li></ul><div><b>
Reporting &amp; Process Excellence</b></div><ul><li> Deliver W.O.W rider performance reports, vendor-wise analysis, and actionable insights.</li><li> Develop SOPs for terminations, asset audits, and vendor engagement.</li><li> Work with product and analytics teams to automate reporting and streamline operations.</li></ul><div></div><div><b><br>
Must-Have Skills &amp; Experience</b></div><ul><li> 2&ndash;4 years of experience in fleet ops, business analysis, or vendor management (aggregator background preferred).</li><li> Proficiency in Excel/Google Sheets; working knowledge of SQL and BI tools is a plus.</li><li> Strong analytical mindset with an ability to interpret data and make business decisions.</li><li> Excellent communication and stakeholder management skills.</li></ul><div></div><div><b><br>
Behavioral Attributes</b></div><ul><li> High ownership and accountability.</li><li> Strong attention to detail and process adherence.</li><li> Proactive and solution-oriented, with a data-driven approach.</li></ul><div></div><div><b><br>
What We Offer</b></div><ul><li> High-impact role in a rapidly scaling, tech-first logistics company.</li><li> Dynamic, fast-paced, and collaborative work environment.</li><li> Competitive compensation and benefits.</li><li> Exposure to cutting-edge operations, analytics, and growth strategies.</li></ul></div><div></div>

Category Operations Specialist - Two Wheeler

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Sr. Team Lead Rider

Sr. Team Lead Rider

Rider Operations Executive

Operations Associate

Service Experience Management

Category Specialist-2W

Category Operations Specialist - Two Wheeler