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supervisor service management assurance

اورنچ مصر

<div>About the job Supervisor, Service Management Assurance
<div>Purpose of the job

Provide Architecture Solutions, implementing, administering &amp; customizing Service Management Assurance business solutions needed to automate all processes and activities for all departments across Orange Egypt.

Duties and responsibilities

<ul><li>Develop technical solutions and systems (HW&amp;SW) for Service management department to inssure compliancy with ITIL v3 standards &amp; document them in addition to creation of operation support solutions architecture to fulfill the special needs of different users of Service Manager tool, including: Technology, CS, Commercial and HR users.</li><li>
Create, design and implement new solutions and innovations to automate different process including Change Management, Request Management, Configuration Management, Incident Management and SLM management (to reflect the performance of Technology teams in solving technical problems affecting subscribers).</li><li>
Design and implement the integrations between OpenText Service Manager and other OSS/ NMS tools including OMU, NNM, BAC and OMCs to avail automatic trouble ticketing and fault management notifications and alerts to comply with Orange standards.</li><li>
Automate different request forms used internally in Orange to limit paper-work usage and reduce related OPEX costs.</li><li>
Support Service Management Assurance administrators in troubleshooting of complex technical issues.</li><li>
Receive emails of issues from SM users and solve them.</li><li>
Implement service management systems.</li><li>
Administrate all service management systems.</li><li>
Responsible for Service Management systems deployments:</li><li>
Handle SM notifications solution (Telalert) development, operations and support.</li></ul>

Job specification

Education

<ul><li>Bachelor of Computer Science.</li></ul>

Experience
<ul><li>
Minimum 3 years of experience in telecommunication field, 1 of which in (System Integration &amp; Network Management field, &amp; operating systems and Database administration or any IT system administration) including 1 year experience in JavaScript.</li></ul>

Skills and abilities

<ul><li>Fluent English both spoken and written.</li><li>
Excellent computer programming skills.</li><li>
Good communication skills.</li><li>
Ability to develop accurate reports.</li><li>
Good Reporting and organization skills.</li><li>
Good presentation skills.</li><li>
Very good in MS-SQL.</li><li>
Good Knowledge SNMP protocol.</li><li>
Good Knowledge of Systems integrations and system architect (Application Servers, DB, Load Balancers)</li><li>
Web developing or ASP Knowledge is Value added</li></ul></div></div>

Supervisor, Service Management Assurance

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 
 Job Summary
 
 
 
 The Quality Assurance Supervisor is responsible for leading and managing a team of QA Analysts or agents to ensure the delivery of exceptional customer service and the maintenance of high-quality standards across all customer interactions. This role involves developing, implementing, and monitoring quality processes to drive continuous improvement, enhance customer satisfaction, and ensure compliance with all company policies and regulatory guidelines.
 
 
 
 Key Responsibilities
 
 
 
 
 Quality Management and Monitoring:
 
 
 
 <ul>
 <li>
 Monitor and evaluate customer interactions (calls, emails, chat, etc.) to ensure adherence to established quality standards, scripts, and compliance guidelines .
 </li>
 <li>
 Develop and implement effective quality assurance processes, including call monitoring, documentation reviews, and performance metrics tracking .
 </li>
 <li>
 Conduct regular audits and inspections to assess call center operations and identify areas for improvement in processes and service delivery .
 </li>
 <li>
 Finalize and manage the Quality Assurance form/scorecard and ensure TQT (Tool/System) readiness and use for auditing .
 </li>
 <li>
 Conduct calibration sessions to maintain consistency in internal review evaluations across the team .
 
 
 </li>
 </ul>
 
 Team Leadership And Development
 
 
 
 <ul>
 <li>
 Supervise the daily activities of the QA team, providing guidance and support .
 </li>
 <li>
 Conduct performance evaluations and provide regular, constructive feedback and coaching to the QA team to enhance their skills and knowledge .
 </li>
 <li>
 Collaborate with Team Managers/Leaders (TLs) and Learning &amp; Development to identify training needs for agents and develop targeted quality improvement plans and training programs .
 </li>
 <li>
 Be involved in the hiring and onboarding process for new QA Analysts and agents .
 
 
 </li>
 </ul>
 
 Data Analysis And Reporting
 
 
 
 <ul>
 <li>
 Analyze key performance indicators (KPIs) and quality data, such as Customer Satisfaction (CSAT), First Call Resolution (FCR) rate, Average Handle Time (AHT), and quality scores, to identify performance trends and recurring issues .
 </li>
 <li>
 Prepare and present monthly and annual performance reports on quality metrics and findings to upper management, making data-driven recommendations for process improvements .
 </li>
 <li>
 Document quality findings and maintain accurate records of evaluation scores, feedback provided, and action plans implemented .
 
 
 </li>
 </ul>
 
 Collaboration And Process Improvement
 
 
 
 <ul>
 <li>
 Collaborate with other departments (Operations, Training, Technology) to align on quality standards, resolve complex customer issues, and implement corrective actions to enhance overall operational efficiency and customer experience .
 </li>
 <li>
 Handle escalated customer inquiries and complaints, providing efficient resolution and feedback to prevent recurrence .
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: Associate's or Bachelor's degree in Business Administration, Communications, or a related field (preferred).
 </li>
 <li>
 Experience: At least 2-5 years of experience in a call center environment, with a proven track record in a Quality Assurance or supervisory/leadership role .
 </li>
 <li>
 Skills:
 </li>
 <ul>
 <li>
 Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions .
 </li>
 <li>
 Excellent leadership, communication, and coaching abilities to motivate and develop a team .
 </li>
 <li>
 Deep knowledge of call center operations and quality assurance processes .
 </li>
 <li>
 Proficiency in call center software, CRM systems (e.g., Zendesk, Salesforce), and quality monitoring tools .
 
 </li>
 </ul>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2601_337
 
 
 Posted At: Thu Jan 08 2026 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Quality Supervisor

justclean

Job Summary:We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound chats and outbound calls to assist customers, resolve inquiries, provide information, and ensure a high level of customer satisfaction. This role requires excellent communication skills, patience, and a problem-solving mindset.Requirements:<ul><li>Bilingual (Arabic/English) abilities are a Must.</li><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in a call center or customer service role preferred.</li><li>Strong verbal and written communication skills.</li><li>Good listening and problem-solving abilities.</li><li>Ability to handle high chats/OB Calls volumes and work in a fast-paced environment.</li><li>Basic computer and typing skills.</li><li>Flexibility to work shifts, including evenings, weekends, and holidays if required.</li></ul>Key Responsibilities:<ul><li>Answer Chats and respond to customer inquiries in a professional manner.</li><li>Make outbound calls to follow up on customer issues, provide support, or promote services/products.</li><li>Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.</li><li>Maintain up-to-date knowledge of products, services, and promotions.</li><li>Enter and update customer information in the database accurately.</li><li>Meet or exceed daily Chats/OB Calls quotas and quality assurance benchmarks.</li><li>Escalate complex issues to the supervisor or relevant department as needed.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Follow communication scripts and adhere to company policies and procedures.</li></ul>Preferred Skills:<ul><li>Knowledge of CRM systems or call center software.</li></ul>Job Type: Full-timePay: E&pound;10,000.00 per month

Call Center Agent

EVA pharma

<div>
 
 Join EVA Pharma, a leading pharmaceutical company committed to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are dedicated to fostering a supportive and innovative environment for our team members.
 
 
 We are seeking a detail-oriented and organized
 
 QA Administration &amp; Document Review Specialist
 
 to join our dynamic Quality Assurance team.
 
 
 The ideal candidate will ensure that the documentation and records adhere to regulatory standards, while contributing to the overall quality management system.
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Review and approve Quality Assurance documents, including SOPs, specifications, and validation protocols, ensuring compliance with regulatory standards
 </li>
 <li>
 Maintain an organized document control system to manage the lifecycle of quality documents from creation to archiving
 </li>
 <li>
 Support ongoing training initiatives by ensuring that relevant documentation is accessible and up to date
 </li>
 <li>
 Coordinate internal audits for documentation practices and assist in preparation for external audits
 </li>
 <li>
 Collaborate with cross-functional teams to address any documentation-related issues and promote a culture of quality
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 <ul>
 <li>
 Bachelor's degree is a must
 </li>
 <li>
 0-2 years of experience in quality assurance, document control, or regulatory compliance within the pharmaceutical industry
 </li>
 <li>
 Problem Solving and Analytical Thinking
 </li>
 <li>
 Excellent attention to detail and organizational skills, with the ability to manage multiple priorities and meet deadlines
 </li>
 <li>
 Effective communication and interpersonal skills to work collaboratively with various teams
 </li>
 <li>
 Proficient in Microsoft Office Suite and familiar with quality management software
 </li>
 </ul>
</div>

QA Administration & Document Review Specialist

Al-Mansour Automotive

<div>
 
 
 Job Role
 
 
 
 Receives and processes customer orders, inquiries, and/or complaints covering items or products ordered and supports customers through specialized technical or scientific knowledge/product applications. Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. May handle multiple product markets. Typically requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Record and process custom/special orders that may require additional resources for delivery and coordinating with those teams as required.
 </li>
 <li>
 Provide advanced product/service information and respond to complex customer questions about the product/service.
 </li>
 <li>
 Provide fault isolation and resolution to limit and address issues promptly.
 </li>
 <li>
 Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
 </li>
 <li>
 Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
 </li>
 <li>
 Carry out relatively simple testing and quality assurance tasks.
 </li>
 <li>
 Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal
 </li>
 <li>
 Develop own capabilities by participating in assessment and development planning activities Including formal &amp; informal training &amp; coaching; gain/maintain relevant external professional accreditation to improve performance and fulfill personal potential.
 </li>
 <li>
 Respond to personal objectives and use performance management systems to improve personal performance.
 </li>
 <li>
 Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
 </li>
 <li>
 Maintain and lead periodic check-ins with non-key customers to ensure they're receiving the most value from the product/service.
 
 </li>
 </ul>
 
 
 Education
 
 
 
 Bachelor Degree in Mechanical Engineering or Equivalent is prefrable
 
 
 
 Required Qualifications &amp; Skills
 
 
 
 
 
 Minimum Experience:
 
 
 
 
 Minimum Two Years Of Experience.
 
 
 
 
 Job specific
 
 
 
 
 Skills:
 
 
 
 <ul>
 <li>
 Excellent technical skills.
 </li>
 <li>
 In depth knowledge of the products
 </li>
 <li>
 Excellent communication and negotiations skills.
 </li>
 <li>
 Leadership skills
 </li>
 <li>
 Decision making
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Team building skills
 </li>
 </ul>
</div>

MG Workshop Team Leader

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
JOB PURPOSE: 
To deploy, operate, ensure and maintain the appropriate application and software security solutions, controls and tools within the overall bank&rsquo;s approved security architecture framework and according to bank&rsquo;s information security policies, procedures and guidelines.
Description 
1.Monitor, Define, Implement and operate the enterprise applications security platforms, Public Key Infrastructure (PKI), and assist in fixing the vulnerabilities / gaps identified from security scanning tools and services in order to provide the required assurance that corporate applications and published services are up and running in a secured way according to bank&rsquo;s information security policies. 
2.Run static code scanning tools and perform manual code inspection in alignment with IT Development team, while providing Information Security Compliance team with a clean report to provide assurance that secure code practices are being followed. 
3.Provide the required level of support for all managed systems and applications from application security perspective, acting as a focal point between Information Security Compliance team and the remaining IT stakeholders for any required security assessments. in order to maintain business operations and security controls according to approved service level agreement and information security standards. 
4.Participate in dynamic code scanning, application security design reviews and penetration testing of internal web applications and external partner applications to mitigate the identified vulnerabilities and security defects. 
5.Supports the implementation and enforcement of technical security measures on the application level according to policies, standards, and patterns of Information Security, in order to be fully aligned with corporate approved Secure Software Development Lifecycle. 
6.Participate in security architecture reviews for different applications as part of the BRD, Projects and SDLC process lifecycle to ensure effective security controls over enterprise applications as well as mitigation of reported vulnerabilities as security defects. 
7.Serves as a Subject Matter Expert (SME) in web application security for enterprise projects during development phases to provide security consulting and recommendations and assist in implementing and fine-tuning the different security controls in alignment with the business applications&rsquo; functionalities such as the Web Application Firewall (WAF) and the Next Generation Firewalls&rsquo; (NGFW) policies and access lists. 
8.Perform security functional testing as needed and validate pen-test findings, in order to provide information security by the required levels of assurance that identified security gaps and vulnerabilities have been mitigated as planned. 
9.Ensure proper configuration and functionality of the managed solutions and coordinate with support vendors for resolving issues impacting solutions&rsquo; availability, in order to keep solution with full compliance of current environment architectural and incident response requirements. 
10.Ensure that all implemented projects meet application security best practice, and guidelines, including but not limited to integration of third party security products within the current infrastructure, in order to ensure solution proper implementation and operation. 
11.Produce regular monthly KPIs, application security reports and dashboards for incidents identified on managed platforms, actions taken and mitigations applied for further reporting in order to be represented to the respective stakeholders/committees as needed. 
12.Support and Assist security related infrastructure/information Security teams in the estimation of implementation project time and materials, testing and evaluation of new technologies and security controls, in order to effectively optimize organization resources. 
13.Provide project management support by facilitating demonstrations of vendor partner products, reviewing and co-authoring statements of work, evaluation support for product demos, in order to ensure effective engagement towards business objectives. 
14.Ensure that application security tools and technologies are deployed in the current environment in line with architectural requirements with the appropriate levels of application security controls and systems monitoring at all levels, in order to ensure effective controls according to business/compliance/regulation requirements. 
Policies, Processes and Procedures 
15.Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. 
Day-to-day operations 
16.Follow the day-to-day operations related to own jobs in the IT Security, Control &amp; Quality Assurance department to ensure continuity of work. 
Compliance 
17.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks. 

</div><div></div><div>Qualifications<div></div> 
QUALIFICATIONS, EXPERIENCE, &amp; SKILLS 
 Bachelor&rsquo;s degree of Engineering, Computer Science or equivalent. 
 Senior Engineer: Minimum of 6 &ndash; 8 years of experience in IT Security and related disciplines. 
 Experience in use of various commercial and open source penetration testing tools and methodologies and performing penetration testing of web applications and operating systems. 
 Experience in identifying and remediating common web application vulnerabilities such as OWASP Top 10. 
 Familiarity with APT attack and kill chains. 
 Experience with enterprise security architecture and software such as Web Applications Firewalls, Next Generation Firewalls, email sandboxing, etc 
 Experience in configuring and implementing technical security solutions, application security platforms, sandboxing, and similar technologies. 
 Good written and verbal communication skills 
 Self-motivated, Problem Solving Skills, Detail oriented 
 Proven analytical and problem-solving abilities 
 Ability to effectively prioritize and execute tasks in a high-pressure environment 
 Experience working in a team-oriented, collaborative environment 
 Good command of English language. 
Recommended Certifications 
 Microsoft Certified Systems Administrator: Security 
 GIAC Information Security Fundamentals 
 CCNP Security<div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

APPLICATION SECURITY ENGINEER

Appgain

APPGAIN is seeking an enthusiastic and detail-oriented Junior SW Tester Technical Support specialist to join our growing team. This entry-level on-site role is an excellent opportunity for individuals looking to build a career at the intersection of software quality assurance and technical customer support. You will assist in ensuring the quality and stability of our software products while providing initial technical assistance to our users under guidance.Responsibilities:Issue Reproduction &amp; Diagnosis:<ul><li>Assist in reproducing and documenting technical issues reported by customers or identified through internal testing.</li><li>Gather basic information from users regarding reported problems.</li><li>Learn to identify potential root causes of software defects with supervision.</li></ul>Technical Support:<ul><li>Provide initial technical assistance to end-users via various channels (email, chat, ticketing system) for common issues.</li><li>Follow established troubleshooting steps and provide clear, basic solutions.</li><li>Escalate complex or unresolved issues to mid-level or senior technical support/development teams, ensuring all relevant information is documented.</li></ul>Quality Assurance &amp; Testing:<ul><li>Execute pre-defined test cases for functional and regression testing to validate bug fixes and new features.</li><li>Document test results and identified defects accurately in issue tracking systems.</li><li>Learn and apply basic software testing methodologies.</li></ul>Documentation &amp; Knowledge Management:<ul><li>Assist in maintaining and updating knowledge base articles, FAQs, and troubleshooting guides.</li><li>Document customer interactions and basic technical problems.</li></ul>Collaboration &amp; Communication:<ul><li>Collaborate with team members (software developers, QA engineers) to learn and contribute to issue resolution.</li><li>Communicate technical information clearly and patiently to users and internal teams.</li><li>Participate actively in team meetings to understand project progress and support trends.</li></ul>Qualifications:<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience (e.g., relevant certifications, bootcamp completion).</li><li>2 year of experience in a technical support and software testing role</li><li>Good understanding of software testing concepts and methodologies (e.g., manual testing).</li><li>Familiarity with ticketing systems (e.g., Jira, Odoo) and/or bug tracking tools.</li><li>Good problem-solving and analytical skills, with attention to detail.</li><li>Strong written and verbal communication skills, with a willingness to learn how to explain technical concepts effectively.</li><li>Ability to follow instructions, learn quickly, and work effectively as part of a team.</li><li>A strong desire to grow and develop skills in both software quality assurance and technical support.</li></ul>Preferred Qualifications :<ul><li>Basic understanding of Agile/Scrum development methodologies.</li><li>Experience with customer-facing roles.</li></ul>work type : on sitework location : gizaJob Type: Full-timeApplication Question(s):<ul><li>How many years of work experience do you have in manual testing ?</li><li>How many years of work experience do you have in creating test cases and bug report, Postman in API testing ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li> Technical Support: 1 year (Preferred)</li></ul>Location:<ul><li>Giza (Preferred)</li></ul>

Junior Software Tester

Explore 143+ Supervisor service management assurance in Giza this March. Find roles across top companies and apply now to boost your career.