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supervisor, service management assurance Jobs in Giza

supervisor, service management assurance

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supervisor service management assurance

اورنچ مصر

<div>About the job Supervisor, Service Management Assurance
<div>Purpose of the job

Provide Architecture Solutions, implementing, administering &amp; customizing Service Management Assurance business solutions needed to automate all processes and activities for all departments across Orange Egypt.

Duties and responsibilities

<ul><li>Develop technical solutions and systems (HW&amp;SW) for Service management department to inssure compliancy with ITIL v3 standards &amp; document them in addition to creation of operation support solutions architecture to fulfill the special needs of different users of Service Manager tool, including: Technology, CS, Commercial and HR users.</li><li>
Create, design and implement new solutions and innovations to automate different process including Change Management, Request Management, Configuration Management, Incident Management and SLM management (to reflect the performance of Technology teams in solving technical problems affecting subscribers).</li><li>
Design and implement the integrations between OpenText Service Manager and other OSS/ NMS tools including OMU, NNM, BAC and OMCs to avail automatic trouble ticketing and fault management notifications and alerts to comply with Orange standards.</li><li>
Automate different request forms used internally in Orange to limit paper-work usage and reduce related OPEX costs.</li><li>
Support Service Management Assurance administrators in troubleshooting of complex technical issues.</li><li>
Receive emails of issues from SM users and solve them.</li><li>
Implement service management systems.</li><li>
Administrate all service management systems.</li><li>
Responsible for Service Management systems deployments:</li><li>
Handle SM notifications solution (Telalert) development, operations and support.</li></ul>

Job specification

Education

<ul><li>Bachelor of Computer Science.</li></ul>

Experience
<ul><li>
Minimum 3 years of experience in telecommunication field, 1 of which in (System Integration &amp; Network Management field, &amp; operating systems and Database administration or any IT system administration) including 1 year experience in JavaScript.</li></ul>

Skills and abilities

<ul><li>Fluent English both spoken and written.</li><li>
Excellent computer programming skills.</li><li>
Good communication skills.</li><li>
Ability to develop accurate reports.</li><li>
Good Reporting and organization skills.</li><li>
Good presentation skills.</li><li>
Very good in MS-SQL.</li><li>
Good Knowledge SNMP protocol.</li><li>
Good Knowledge of Systems integrations and system architect (Application Servers, DB, Load Balancers)</li><li>
Web developing or ASP Knowledge is Value added</li></ul></div></div>

Supervisor, Service Management Assurance

Orange

<div><div>Purpose of the job
Provide Architecture Solutions, implementing, administering &amp; customizing Service Management Assurance business solutions needed to automate all processes and activities for all departments across Orange Egypt.
Duties and responsibilities
<ul><li>Develop technical solutions and systems (HW&amp;SW) for Service management department to inssure compliancy with ITIL v3 standards &amp; document them in addition to creation of operation support solutions architecture to fulfill the special needs of different users of Service Manager tool, including: Technology, CS, Commercial and HR users.</li><li>
Create, design and implement new solutions and innovations to automate different process including Change Management, Request Management, Configuration Management, Incident Management and SLM management (to reflect the performance of Technology teams in solving technical problems affecting subscribers).</li><li>
Design and implement the integrations between OpenText Service Manager and other OSS/ NMS tools including OMU, NNM, BAC and OMCs to avail automatic trouble ticketing and fault management notifications and alerts to comply with Orange standards.</li><li>
Automate different request forms used internally in Orange to limit paper-work usage and reduce related OPEX costs.</li><li>
Support Service Management Assurance administrators in troubleshooting of complex technical issues.</li><li>
Receive emails of issues from SM users and solve them.</li><li>
Implement service management systems.</li><li>
Administrate all service management systems.</li><li>
Responsible for Service Management systems deployments:</li><li>
Handle SM notifications solution (Telalert) development, operations and support.</li></ul>
Job specification
Education
<ul><li>Bachelor of Computer Science.</li></ul>
Experience<ul><li>
Minimum 3 years of experience in telecommunication field, 1 of which in (System Integration &amp; Network Management field, &amp; operating systems and Database administration or any IT system administration) including 1 year experience in JavaScript.</li></ul>
Skills and abilities
<ul><li>Fluent English both spoken and written.</li><li>
Excellent computer programming skills.</li><li>
Good communication skills.</li><li>
Ability to develop accurate reports.</li><li>
Good Reporting and organization skills.</li><li>
Good presentation skills.</li><li>
Very good in MS-SQL.</li><li>
Good Knowledge SNMP protocol.</li><li>
Good Knowledge of Systems integrations and system architect (Application Servers, DB, Load Balancers)</li><li>
Web developing or ASP Knowledge is Value added</li></ul>
</div><div></div><div><h2 class="jobSectionHeader">Contrat
</h2><div>CDI</div></div></div>

HR Hub

The Research &amp; Quality Assurance Specialist is responsible for conducting market and audience research, analyzing data, and ensuring the accuracy, consistency, and quality of content, processes, and deliverables. This role combines analytical thinking with a commitment to maintaining high standards in both data and operational performance.Key Responsibilities: Research &amp; Analysis<ul><li>Conduct market research, audience analysis, and competitor benchmarking.</li><li>Collect, organize, and interpret qualitative and quantitative data.</li><li>Prepare research reports, dashboards, and performance summaries for management.</li><li>Provide insights to guide programming, marketing strategies, or client campaigns.</li></ul>Quality Assurance<ul><li>Review programs, reports, or advertising materials to ensure accuracy, clarity, and compliance with internal standards and regulations.</li><li>Develop and maintain quality assurance procedures and checklists.</li><li>Monitor output for technical and editorial quality (sound, visuals, timing, data accuracy, etc., if in media).</li><li>Identify process gaps and recommend improvements to enhance efficiency and consistency.</li></ul>Coordination &amp; Support<ul><li>Collaborate with production, content, marketing, and sales teams to ensure research data supports decision-making.</li><li>Train and support staff in applying quality assurance procedures and data reporting standards.</li><li>Participate in performance evaluation and continuous improvement projects.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Media Studies, or Quality Management.</li><li>3&ndash;6 years of experience in research, data analysis, or quality assurance (preferably in media, advertising, or market research).</li><li>Strong analytical and reporting skills.</li><li>Proficient in data tools (Excel, Power BI, SPSS, or Google Data Studio).</li><li>Familiar with quality management systems (e.g., ISO standards) is a plus.</li><li>Excellent attention to detail, accuracy, and organizational skills.</li><li>Strong written and verbal communication skills in English (Arabic is a plus).</li></ul>Key Competencies:<ul><li>Analytical mindset and problem-solving ability.</li><li>High accuracy and consistency under pressure.</li><li>Cross-departmental collaboration and teamwork.</li><li>Initiative and ownership of quality outcomes.</li><li>Confidentiality and integrity when handling sensitive data.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>A dynamic, data-driven work environment.</li><li>Career development and training opportunities.</li><li>Opportunity to contribute to strategic business and content decisions.</li></ul>Job Type: Full-timeExperience:<ul><li>Quality Assurance: 5 years (Preferred)</li></ul>

Research & Quality Assurance Specialist

<div>About the job Supervisor, IN Skill Center
<div>Purpose of the job

Act as second level of support for operations team and promptly react to their complaints and fix any issues according to the agreed SLA in the centralized support contract on the charging system nodes.

Also to work on web development projects using frontend and backend programming languages.

Duties and responsibilities 
<ul><li>
Provide technical support for all Nodes within the group in all areas, planning, development, and operation using all available resources within Orange Egypt.</li><li>
Ensure answering all Orange group inquiries in a timely manner and with required quality.</li><li>
Build and maintain network of business partners within Orange Egypt and to be able to give the required group technical support in all fields.</li><li>
Help in troubleshooting critical or unusual issues that are raised during any of the new trials.</li><li>
Develop new tools using frontend/backend programming languages based on affiliates needs.</li><li>
Update and fix tools created by the team based on affiliates needs.</li><li>
Find out new methods &amp; techniques for improving the network Quality and cost.</li><li>
Interface with different Ericsson and Orange Egypt teams (Engineering, operation, optimization, and rollout) to plan for the features trials.</li><li>
Provide technical evaluation for the tested features with a clear recommendation whether to be deployed or not.</li><li>
Set default parameters and setup templates for new features activation to be used by other teams.</li><li>
Support Orange technical Skill Center in the areas of Contract management, maintenance contract negotiation, follow-up and SLAs.</li><li>
Contribute to the group in the selection of suppliers by supporting Orange technical skill center and Sourcing teams.</li><li>
Support Orange technical Skill Centers and Orange Affiliates in the areas of Product assurance.</li><li>
Ensure timely Acceptance of New Products to Acceptable/Contractual Quality Levels.</li><li>
Ensure Effectiveness of Suppliers Processes for Product Creation and Delivery.</li><li>
Responsible for Continuous Improvement of Supplier Performance.</li><li>
Monitor equipment field Performance.</li><li>
Ensure effectiveness of Improvement Actions.</li></ul>

Job specification 
Education 
B.Sc. in Telecommunication and Electronics Engineering

Experience 
Minimum 1 years of experience,

Job description 
 
Technical experience in Shell scripting (Unix/Linux) ,SQL, Java, Python. 
Experience in charging systems OCS Nodes
 
Technical experience in PHP, HTML and CSS. 
Knowledge in Telecommunication field especially in the field of system testing and troubleshooting.
 
Good knowledge of network E2E architecture and performance is preferred.

Skills and abilities

Excellent communication skills. 
Customer orientation. 
Planning and follow up skills. 
Handle conflicts. 
Very solid analytical skills.</div></div>

Supervisor, IN Skill Center

EVA Pharma

<div>Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.
Job Summary:
We are seeking a passionate and talented Quality Assurance Section Head to join our dynamic team.
The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry. 
Key Responsibilities:<ul><li>
Lead the Quality Assurance department to ensure compliance with regulatory standards and the implementation of quality management systems.</li><li>
Develop, review, and approve quality policies, procedures, and specifications, as well as monitor their implementation to ensure adherence to cGMP and other applicable guidelines.</li><li>
Conduct audits and assessments of manufacturing processes, quality systems, and documentation to ensure compliance and identify areas for improvement.</li><li>
Manage and coordinate CAPA (Corrective and Preventive Action) processes, ensuring timely and effective resolutions to quality issues.</li><li>
Lead team training initiatives to enhance staff understanding of quality assurance practices, cGMP, and regulatory requirements.</li></ul>
Requirements<ul><li>
Bachelor&rsquo;s degree in Pharmacy, Chemistry, or a related field.</li></ul><ul>
<li>Minimum 10 years of experience in Quality Assurance within the pharmaceutical industry with Strong understanding of cGMP, regulatory compliance, and quality management principles and expertise in validation activities for both sterile and non-sterile operations.</li>
<li>Experience in managing teams and leading audits, strong experience in managing diverse customer requirements, technology transfer projects, and setting timely communication with customers.</li>
<li>Excellent English, analytical, problem-solving, and communication skills.</li>
<li>Proven ability to lead diverse teams across multiple geographical regions.</li>
<li>Solid background in new product project management, technology transfer, and product launches in compliance with EU standards.</li></ul></div>

Quality Assurance Section Head

Nasoft

<div>Nasoft is hiring for our client specialized on Telecommunication serving the Gulf Market, The Call Center Supervisor oversees daily operations of the customer service team, ensuring high-quality support, efficient handling of inquiries, and achievement of performance targets. This role involves coaching agents, monitoring KPIs, and implementing strategies to improve customer satisfaction and operational efficiency. 
<ul><li>
 
Responsibilities:
</li><li>Supervise and support a team of call center agents.</li>
</ul><ul><li>Monitor call metrics (AHT, FCR, CSAT, etc.) and ensure service level agreements (SLAs) are met.</li>
<li>Conduct regular performance reviews and provide coaching and feedback.</li>
<li>Handle escalated customer issues and resolve complaints professionally.</li>
<li>Schedule shifts and manage workforce planning to ensure coverage.</li>
<li>Collaborate with other departments to resolve customer issues.</li>
<li>Prepare daily/weekly/monthly reports on team performance.</li>
<li>Train new hires and ensure ongoing development of team members.</li>
<li>Implement process improvements to enhance customer experience and efficiency.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Business, Communications, or related field (preferred).</li>
<li>2&ndash;4 years of experience in a call center environment, with at least 1 year in a supervisory role.</li>
<li>Must be available to work from home during night shifts</li>
<li>Strong leadership and team management skills.</li>
<li>Excellent communication and problem-solving abilities.</li>
<li>Familiarity with CRM systems and call center software.
</li><li>Ability to work under pressure and manage multiple priorities.</li>
</ul>
Benefits
Working Conditions &amp; Benefits:<ul>
<li>
5 Working Days (Rotation)</li>
<li>8 Working Hours (Rotation)</li>
<li>The first shift begins at 8 AM, while the final shift concludes at 4 AM</li>
<li>Social &amp; Medical Insurance.</li>
<li>Opportunities for learning and development</li>
<li>Defined career progression</li></ul></div>

Call Center Supervisor

<div>About the job Supervisor, Digital Solutions Services
<div>Purpose of the job

Responsible for digital services channels projects. This covers Orange.eg as the main web channel for self-service and My Orange mobile application serving both mobile and fixed (DSL) customers as well as CP tools (web &amp; App), and other various digital services.

Duties and responsibilities

1. Responsible for digital transformation projects, through working closely with various departments to collect requirements, like customer service, HR, Sales, IT &amp; Marketing teams to achieve higher revenues and better customer experience.

2. Conduct business Analysis &amp; solution architecture to ensure logical connection and arrangements between system components internally, between Digital system and the rest of eco system for all digital services &amp; channels.

3. Abide by the standards, best practices of digitalization and provide solutions that will cater any digital based service or project that are dynamic and scalable to allow future developments.

4. Perform Project management activities, like Scope, budget, schedule &amp; resources management since the kick-off of the project till the launch and post deployment monitoring.

5. Run steering committees for key initiatives, Converting Business requirements to detailed technical document to be used for software development, testing and validation afterwards
6. Handle vendor management for all digital suppliers that support orange Egypt Digital portfolio, ensure design &amp; delivery according to the specs within the digital transformation journey and support the needed roadmap.

7. Support the Vendor Management actions in the technical specs, integration alignments, Contracts validation, negotiations and solution assessment.

8. Responsible for the digital services &amp; channels operations &amp; support, ensure the resolution of critical issues that would impact the Digital products and services like system capacity, tickets resolution, customer complaint handling and SLA reporting.

9. Responsible for assessing emerging trends, technologies and potential partnerships that allow us to deliver innovative experiences that simplify customer experience

10. Lead junior PMs, BAs and SAs to deliver the right High-quality Projects from All aspects of management and Architecture through coaching and mentoring.

11. Manage the production of analytical reports on Digital traffic and trends to identify opportunities of enhancements.

12. Develop a dashboard to reflect ALL KPIs that monitor and analyze trends on all digital based services, platforms and trend of growth/decline on each channel per service.

13. Prepare to executives/board the achievement and performance of the various digital services to report different Performance KPIs on regular basis.
Job specification

Education

B.SC. in communication engineering, computer engineering, computer science or electronics

Experience
<div>
<ul><li>2 - 4 years experience in telecom field specifically in data broadband products and services</li></ul>
<ul><li>knowledge of telecom/Digital environment &amp; protocols</li></ul>
<ul><li>Knowledge of project management methods</li></ul>
<ul><li>Good general IT background</li></ul>
</div>Skills and Abilities
<ul><li>
Fluent English and Arabic is a must.
</li><li>Ability to work in a fast-paced, dynamic environment, handling multiple concurrent</li><li>
Very good interpersonal skills &amp; teamwork</li><li>
Good leadership skills</li><li>
Comfortable with pressure and changing business requirements.</li></ul></div></div>

Supervisor, Digital Solutions Services

Explore 195+ Supervisor service management assurance in Giza this November. Find roles across top companies and apply now to boost your career.

195 supervisor service management assurance jobs IN Giza

Supervisor, Service Management Assurance

Supervisor, Service Management Assurance

Research & Quality Assurance Specialist

Supervisor, IN Skill Center

Quality Assurance Section Head

Call Center Supervisor

Supervisor, Digital Solutions Services