it specialist

senior system engineer

system administrator

system engineer, light

system engineer, power

systems administrator

Hitachi Rail

<div>
 
 About Us
 
 
 
 A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in.
 
 
 Cairo, Egypt (On-Site)
 
 
 
 Role Overview:
 
 
 
 
 We are seeking a System Administrator with strong expertise in SQL database management and experience in Linux and Windows server environments. The successful candidate will maintain, optimize, and secure our IT infrastructure, ensuring system reliability, managing database performance, and supporting business-critical applications.
 
 
 
 
 Work Location: Attaba Metro Station
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Install, configure, and maintain Linux and Windows servers.
 </li>
 <li>
 Monitor system performance and troubleshoot issues.
 </li>
 <li>
 Manage servers and IT equipment, ensuring proper configuration and security policies.
 </li>
 <li>
 Administrator SQL databases (installation, configuration, backup, recovery).
 </li>
 <li>
 Optimize queries and ensure high database performance.
 </li>
 <li>
 Implement data integrity and security measures.
 </li>
 <li>
 Schedule and monitor backups and disaster recovery plans.
 </li>
 <li>
 Apply patches and updates to systems and databases.
 </li>
 <li>
 Develop scripts for routine tasks and system monitoring.
 </li>
 <li>
 Maintain detailed documentation of configurations and procedures.
 </li>
 <li>
 Ensure compliance with IT policies and standards.
 
 
 
 </li>
 </ul>
 
 Required Skills &amp; Qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, IT, or related field.
 </li>
 <li>
 3-5 years of experience as a System Administrator with SQL database expertise.
 </li>
 <li>
 Strong knowledge of:
 </li>
 <ul>
 <li>
 Linux and Windows server environments
 </li>
 <li>
 Microsoft SQL Server, MySQL, or PostgreSQL
 </li>
 </ul>
 <li>
 Familiarity with virtualization (VMware, Hyper-V) and cloud platforms.
 </li>
 <li>
 Excellent troubleshooting and problem-solving skills.
 </li>
 <li>
 Knowledge of networking fundamentals and security best practices.
 </li>
 </ul>
 Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers .
 
 
 
 At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.
 
 
 
 We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail .
</div>

System Administrator

<div>
 
 About Us
 
 
 
 A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there&rsquo;s something for everyone to get stuck into. And that&rsquo;s where you come in.
 
 
 Cairo, Egypt (On-Site)
 
 
 
 Role Overview:
 
 
 
 
 We are seeking a System Administrator with strong expertise in SQL database management and experience in Linux and Windows server environments. The successful candidate will maintain, optimize, and secure our IT infrastructure, ensuring system reliability, managing database performance, and supporting business-critical applications.
 
 
 
 
 Work Location: Attaba Metro Station
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Install, configure, and maintain Linux and Windows servers.
 </li>
 <li>
 Monitor system performance and troubleshoot issues.
 </li>
 <li>
 Manage servers and IT equipment, ensuring proper configuration and security policies.
 </li>
 <li>
 Administrator SQL databases (installation, configuration, backup, recovery).
 </li>
 <li>
 Optimize queries and ensure high database performance.
 </li>
 <li>
 Implement data integrity and security measures.
 </li>
 <li>
 Schedule and monitor backups and disaster recovery plans.
 </li>
 <li>
 Apply patches and updates to systems and databases.
 </li>
 <li>
 Develop scripts for routine tasks and system monitoring.
 </li>
 <li>
 Maintain detailed documentation of configurations and procedures.
 </li>
 <li>
 Ensure compliance with IT policies and standards.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, IT, or related field.
 </li>
 <li>
 3&ndash;5 years of experience as a System Administrator with SQL database expertise.
 </li>
 <li>
 Strong knowledge of:
 </li>
 <ul>
 <li>
 Linux and Windows server environments
 </li>
 <li>
 Microsoft SQL Server, MySQL, or PostgreSQL
 </li>
 </ul>
 <li>
 Familiarity with virtualization (VMware, Hyper-V) and cloud platforms.
 </li>
 <li>
 Excellent troubleshooting and problem-solving skills.
 </li>
 <li>
 Knowledge of networking fundamentals and security best practices.
 
 
 </li>
 </ul>
 Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.
 
 
 
 At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.
 
 
 
 We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail.
</div>

Konecta

<div>
 
 
 Job Title: Junior BMC Helix ITSM Administrator
 
 
 
 
 Role Summary
 
 
 
 The Junior BMC Helix ITSM Administrator is responsible for supporting the daily operation, maintenance, and configuration of the BMC Helix ITSM platform within the L2 support team. The role focuses on executing standard configuration tasks, supporting digital channels, maintaining reporting and analytics, performing functional testing, and ensuring CMDB data quality, all within defined governance frameworks and under the guidance of senior team members.
 
 
 
 Key Responsibilities
 
 
 
 
 1. ITSM Platform Configuration &amp; L2 Support
 
 
 <ul>
 <li>
 Provide Level 2 (L2) functional support for core BMC Helix ITSM processes, including Incident, Problem, Change, Work Orders, Service Request, and Knowledge Management.
 </li>
 <li>
 Maintain and update standard platform configurations such as support groups, roles and permissions, assignment rules, notification rules, workflows, and service request definitions.
 </li>
 <li>
 Ensure adherence to established operational procedures, governance standards, and escalation processes.
 </li>
 </ul>
 
 
 2. Digital Workplace, Virtual Agent &amp; Live Chat Support
 
 
 <ul>
 <li>
 Support the operation and maintenance of BMC Helix Digital Workplace, including service catalog content and knowledge article visibility.
 </li>
 <li>
 Configure and test existing Virtual Agent topics, intents, and conversational flows based on predefined designs.
 </li>
 <li>
 Assist in managing Live Chat configurations, including queue setup, routing rules, and availability schedules.
 </li>
 </ul>
 
 
 3. Platform Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Develop, maintain, and enhance operational reports and dashboards using BMC Helix reporting tools.
 </li>
 <li>
 Monitor and track key performance indicators (KPIs) and service performance metrics.
 </li>
 <li>
 Validate data consistency and support stakeholders with standard reporting requirements.
 </li>
 <li>
 Contribute to documenting KPI definitions and reporting standards.
 </li>
 </ul>
 
 
 4. AI / HelixGPT Operational Support
 
 
 <ul>
 <li>
 Support the implementation and operation of BMC Helix AI capabilities, including HelixGPT features such as classification, summarization, and knowledge recommendations.
 </li>
 <li>
 Assist in testing AI-driven functionalities and monitoring output accuracy and relevance.
 </li>
 <li>
 Support documentation efforts and user adoption of AI-enabled features.
 </li>
 </ul>
 
 
 5. Testing, CMDB Data Quality &amp; Operational Support
 
 
 <ul>
 <li>
 Perform functional testing of service requests, workflows, Virtual Agent configurations, Live Chat setups, and platform enhancements in non-production environments.
 </li>
 <li>
 Support CMDB data quality activities, including CI updates, relationship validation, reconciliation processes, and lifecycle management.
 </li>
 <li>
 Assist in validating data from BMC Helix Discovery, including normalization and CI accuracy.
 </li>
 <li>
 Log, categorize, and track platform incidents and enhancement requests, ensuring proper documentation and escalation.
 </li>
 </ul>
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
 </li>
 <li>
 2&ndash;3 years of hands-on experience with BMC Helix ITSM or BMC Remedy in an administration/support role.
 </li>
 <li>
 Solid understanding of ITIL processes and their practical application within ITSM platforms.
 </li>
 <li>
 Experience in configuring core BMC Helix components, including service requests, workflows, notifications, assignment rules, roles, and support groups.
 </li>
 <li>
 Exposure to Digital Workplace, Virtual Agent, Live Chat, and reporting/dashboard tools.
 </li>
 <li>
 Experience in functional testing and validation of system behavior.
 </li>
 <li>
 Fluent in English (written and spoken), with the ability to work in a global environment.
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 BMC Certified Associate &ndash; Helix ITSM certification.
 </li>
 <li>
 Familiarity with BMC Helix Discovery and CMDB data management concepts.
 </li>
 <li>
 Basic understanding of AI-enabled ITSM features and automation concepts.
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Attention to detail and data accuracy.
 </li>
 <li>
 Ability to work within structured governance frameworks.
 </li>
 <li>
 Effective communication and collaboration skills.
 </li>
 <li>
 Ability to manage multiple tasks and priorities in a fast-paced environment.
 </li>
 </ul>
 
 
</div>

Junior BMC Helix ITSM Administrator

<div>
 
 
 
 About Dar:
 
 
 
 
 
 
 
 Dar, the founding member of the Sidara group, is an international multidisciplinary consulting organization specializing in engineering, architecture, planning, environment, project management, facilities management, and economics. Sidara operates in 60 countries with 20,500 professionals, Dar connects people, places, and communities through innovative solutions to the world's most complex challenges. We deliver projects from inception through completion, embracing challenges to empower communities worldwide. Learn more at www.dar.com.
 
 
 
 
 
 
 
 Our Vision and Values:
 
 
 
 
 
 
 
 We aspire to be the chosen home of those with a gift for crafting solutions that empower people and an unwavering passion for learning and innovation. Our core values shape our culture and guide our decision-making. We are committed to:
 
 
 
 
 <ul>
 <li>
 Excellence
 </li>
 <li>
 Responsibility
 </li>
 <li>
 Empowerment
 </li>
 <li>
 Connectivity
 </li>
 <li>
 Courage
 </li>
 </ul>
 
 
 
 
 
 Summary:
 
 
 
 We are seeking experienced Endpoint Administrators to join our Enterprise Endpoint Management team. As part of a strategic initiative to enhance our Endpoint Management function, you will play a key role in supporting and scaling critical infrastructure services across multiple regions. You will work closely with the lead administrator and local operators to ensure seamless service delivery, operational continuity, and future readiness.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Administer and maintain endpoint management platforms including SCCM, WSUS, Nexthink, and Intune
 </li>
 <li>
 Manage and support services such as Citrix, RMS, Revit Server, Bentley Software, and Autodesk licensing
 </li>
 <li>
 Lead deployments and upgrades for Office 365, Windows 11, and other enterprise software
 </li>
 <li>
 Collaborate on upcoming initiatives including Autopilot, Autopatch, and imaging solutions
 </li>
 <li>
 Monitor system performance, troubleshoot issues, and implement improvements
 </li>
 <li>
 Coordinate with local operators to ensure smooth day-to-day operations
 </li>
 <li>
 Document processes, configurations, and best practices.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 5&ndash;10 years of hands-on experience in endpoint management and enterprise IT environments
 </li>
 <li>
 Strong expertise in SCCM, WSUS, Intune, and related technologies
 </li>
 <li>
 Experience with software deployment, patch management, and system imaging
 </li>
 <li>
 Familiarity with Citrix, Autodesk, and Bentley platforms is a plus
 </li>
 <li>
 Excellent problem-solving and communication skills
 </li>
 <li>
 Ability to work independently and collaboratively in a distributed team setup
 </li>
 </ul>
 
 
 
 
 
 
 Kind Note
 
 :
 
 
 
 
 
 <ul>
 <li>
 
 * While we carefully review all applications, only candidates meeting the specified requirements will be contacted for further consideration. We appreciate your understanding and thank all applicants for their interest.
 
 </li>
 </ul>
</div>

Endpoint Administrator

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The Jr OCC Controller is responsible for overseeing and regulating real-time LRT train operations to ensure safe, reliable, and punctual service across the mainline and depot. The role involves continuous monitoring of train movements, executing incident response procedures, managing traction power systems, and coordinating with the OCC Duty Chief Controller, depot teams, and maintenance teams. By applying operational regulations and maintaining effective communication, the OCC Controller plays a vital role in service continuity, safety compliance, and operational excellence.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 Train Operations Supervision
 
 
 
 <ul>
 <li>
 Oversee train movement and ensure adherence to the operational timetable.
 </li>
 <li>
 Monitor train injection/removal according to the timetable.
 </li>
 <li>
 Implement train short-loops or turnback based on OCC Duty Chief Controller instructions.
 </li>
 <li>
 Allocate and inject spare or hot stand-by trains as required to maintain service frequency.
 
 
 </li>
 </ul>
 
 Incident &amp; Traffic Regulation
 
 
 
 <ul>
 <li>
 Apply appropriate regulation actions to minimize train delays and maintain headways.
 </li>
 <li>
 Manage operational incidents and degraded service scenarios to restore normal operations swiftly.
 </li>
 <li>
 Take real-time notes during incidents to support post-incident reporting.
 
 
 </li>
 </ul>
 
 Service Quality &amp; Passenger Comfort
 
 
 
 <ul>
 <li>
 Monitor onboard conditions to ensure passenger comfort and safety.
 </li>
 <li>
 Coordinate train exchange for defective or non-compliant trains in service.
 </li>
 <li>
 Inform the Customer Information Officers of traffic conditions to enable timely public announcements.
 
 
 </li>
 </ul>
 
 Coordination &amp; Communication
 
 
 
 <ul>
 <li>
 Maintain effective communication with the OCC Duty Chief Controller, depot staff, and maintenance teams.
 </li>
 <li>
 Assist the OCC Duty Chief Controller in preparing reports and correspondence.
 </li>
 <li>
 Instruct and guide shunting drivers as per operational needs.
 </li>
 <li>
 Interface with other units for PTW (Permit to Work) management and take over when necessary.
 
 
 </li>
 </ul>
 
 Depot Operations &amp; Movement Management
 
 
 
 <ul>
 <li>
 Define track allocation for trains entering or leaving the depot.
 </li>
 <li>
 Coordinate train exchanges and movements between mainline and depot.
 </li>
 <li>
 Manage shunting, stabling, and unstabling sequences based on maintenance priorities.
 </li>
 <li>
 Oversee depot route movement and train wash scheduling.
 </li>
 <li>
 Program and monitor manual/automatic washing track operations with traffic coordination.
 
 
 </li>
 </ul>
 
 Traction Power &amp; Energy Network Control
 
 
 
 <ul>
 <li>
 Control and supervise traction power systems, including HV, MV, and LV networks for both the line and depot.
 </li>
 <li>
 Configure the depot power network for maintenance or degraded operation scenarios without affecting train movement.
 </li>
 <li>
 Respond to emergencies by shutting down traction power upon request from drivers or OCC Duty Chief Controller.
 </li>
 <li>
 Manage power feed to depot areas (stabling/depot tracks) in coordination with Maintenance Direction.
 
 
 </li>
 </ul>
 
 Maintenance Coordination
 
 
 
 <ul>
 <li>
 Follow up on maintenance activities to ensure Rolling Stock availability.
 </li>
 <li>
 Align train circulation with maintenance priorities and schedules.
 
 
 </li>
 </ul>
 
 Compliance and Standards
 
 
 
 <ul>
 <li>
 Apply and enforce all Standard Operating Procedures (SOPs), safety protocols, and operational regulations.
 </li>
 <li>
 Ensure actions align with company policies, service level targets, and safety standards.
 
 
 </li>
 </ul>
 
 Safety Responsibilities
 
 
 
 <ul>
 <li>
 Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.
 </li>
 <li>
 Comply with the requirements of RDMC RQHSE Policy and Safety Management System.
 </li>
 <li>
 Be mindful that Safety, Security, and Environmental protection are everyone&rsquo;s responsibility.
 </li>
 <li>
 All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, preferably in Electrical, Mechatronics, or Communications.
 </li>
 <li>
 Fluent in Arabic with a very good command of English.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 High level of computer literacy, with the ability to operate and navigate specialized software and control systems used in transport operations.
 </li>
 <li>
 Strong interpersonal and communication skills, with the ability to coordinate effectively across multidisciplinary teams.
 </li>
 <li>
 Sound understanding of electrical engineering fundamentals relevant to control and operations environments.
 </li>
 <li>
 Familiar with the use of operational monitoring tools and systems within industrial or transport-related settings.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 0 - 3 years of relevant experience, ideally within the railway, metro, or transportation sector.
 </li>
 <li>
 Prior involvement in control center operations, railway signaling, or train dispatching is advantageous.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 Operational Focus: Maintains constant attention to real-time train movements and service conditions, ensuring alignment with timetables and operational priorities.
 </li>
 <li>
 Crisis Management: Remains calm and decisive during service disruptions or incidents, applying appropriate regulations and coordinating recovery actions to restore normal operations effectively.
 </li>
 <li>
 Clear Communication: Communicates promptly and clearly with the OCC Duty Chief Controller, maintenance teams, and stations teams, ensuring all parties are informed and aligned in real time.
 </li>
 <li>
 Safety and Compliance Orientation: Consistently adheres to SOPs and safety protocols, proactively addressing any deviations to maintain a safe environment for passengers and staff.
 </li>
 <li>
 Technical Agility: Demonstrates confidence and precision in managing power systems, train movements, and control software tools, especially during emergency configurations or degraded modes.
 </li>
 <li>
 Team Coordination: Collaborates seamlessly with depot staff, train drivers, and other OCC staff to manage train flows, washing schedules, and power operations with minimal disruption.
 </li>
 <li>
 Resilience and Multi-tasking: Handles high-pressure situations with composure, effectively managing multiple concurrent tasks such as incident reporting, train exchanges, and depot routing.
 </li>
 <li>
 Service Orientation: Maintains a customer-first mindset by ensuring timely communication of service changes to customer service teams and upholding comfort and safety standards for passengers.
 </li>
 <li>
 Detail-Oriented Reporting: Accurately documents incidents and operational activities to support traceability, performance monitoring, and continuous improvement.
 </li>
 <li>
 Initiative and Responsiveness: Takes proactive steps to prevent delays or disruptions and responds swiftly to operational instructions and evolving scenarios.
 </li>
 </ul>
</div>

Jr OCC Controller

Robusta Studio

<div>
 
 About The Role
 
 
 
 We are looking for a DevOps Engineer with a strong focus on on-premises infrastructure to join our team. You will be responsible for managing and maintaining the company's IT infrastructure, ensuring high availability, security, and performance across systems and networks.
 
 
 The ideal candidate has hands-on experience with infrastructure management, networking, and security, and is comfortable working in complex on-prem environments.
 
 
 
 Key Responsibilities
 
 
 
 
 
 Infrastructure Management
 
 
 
 
 <ul>
 <li>
 Manage and maintain on-premises IT infrastructure (servers, storage, and networking equipment)
 </li>
 <li>
 Monitor system performance to ensure availability and reliability
 </li>
 <li>
 Perform regular updates, patches, and system maintenance
 
 
 </li>
 </ul>
 
 
 Network &amp; Connectivity
 
 
 
 
 <ul>
 <li>
 Design, implement, and manage network configurations (LAN, WAN, VPN)
 </li>
 <li>
 Troubleshoot and resolve connectivity and performance issues
 </li>
 <li>
 Monitor and optimize network traffic and performance
 
 
 </li>
 </ul>
 
 
 Firewall &amp; Security
 
 
 
 
 <ul>
 <li>
 Configure, manage, and monitor firewalls
 </li>
 <li>
 Manage port configurations and secure internal/external communication
 </li>
 <li>
 Implement and maintain security protocols and best practices
 </li>
 <li>
 Conduct regular security audits and vulnerability assessments
 
 
 </li>
 </ul>
 
 
 System Administration
 
 
 
 
 <ul>
 <li>
 Manage user accounts, permissions, and access control
 </li>
 <li>
 Perform backups and recovery procedures to ensure data integrity
 </li>
 <li>
 Maintain documentation for infrastructure, configurations, and processes
 
 
 </li>
 </ul>
 
 
 Collaboration &amp; Support
 
 
 
 
 <ul>
 <li>
 Collaborate with IT teams on ongoing projects and initiatives
 </li>
 <li>
 Provide technical support to internal users and teams
 </li>
 <li>
 Support planning and implementation of infrastructure upgrades
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 Education
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or a related field (preferred)
 
 
 </li>
 </ul>
 
 
 Experience
 
 
 
 
 <ul>
 <li>
 Proven experience managing on-premises IT infrastructure
 </li>
 <li>
 Strong experience with firewalls, network security, and port configurations
 </li>
 <li>
 Hands-on experience with LAN, WAN, VPN, and wireless networks
 </li>
 <li>
 Experience with server administration and virtualization technologies
 
 
 </li>
 </ul>
 
 
 Skills
 
 
 
 
 <ul>
 <li>
 Strong troubleshooting and problem-solving abilities
 </li>
 <li>
 Solid understanding of security protocols and best practices
 </li>
 <li>
 Ability to work independently and within a team
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 High attention to detail and ability to manage multiple tasks
 
 
 </li>
 </ul>
 
 
 Nice to Have
 
 
 
 
 <ul>
 <li>
 Certifications such as:
 </li>
 <ul>
 <li>
 CCNA
 </li>
 <li>
 CompTIA Network+
 </li>
 <li>
 CISSP
 </li>
 </ul>
 </ul>
</div>

Midlevel DevOps Engineer ( 9 months Contract) - Octopus by RTG

Microsoft

<div>
 
 Overview
 
 
 
 The "Ignite" Program for People with Disabilities is a one-year developmental initiative aimed at providing firsthand real-life work experience in the corporate world while receiving mentorship from exceptional leaders.
 
 
 The program's primary goal is to foster greater inclusion within both our organization and the broader community. It offers people with disabilities an opportunity to enhance their technical and interpersonal skills, thereby equipping them with a competitive edge for future employment opportunities, both within and outside of Microsoft, upon completion of the program.
 
 
 Participants will be assigned to project-based roles that contribute significantly to our business objectives and/or enhance current processes.
 
 
 Please note that only individuals with disabilities are eligible to participate in this development program. If you are not part of this community, you are encouraged to explore other available roles on our recruiting page: careers.microsoft.com. People with disabilities are also welcome to apply for all other positions listed on careers.microsoft.com and undergo the standard hiring process.
 
 
 
 Program Track: Technical Support Engineering
 
 
 
 Depending on your qualifications and interests, you will work on challenging and meaningful projects that align with your career goals in technical support engineering.
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work.
 
 
 
 Coaching and Mentorship
 
 
 
 Throughout the program, you will be assigned coaches and mentors who will provide guidance, support, and valuable insights to help you grow both professionally and personally.
 
 
 
 Duration: 12 Months
 
 
 
 
 Type of Employment: Internship
 
 
 
 Are you ready to join us and create the future? Come as you are, do what you love&mdash;start your journey with us today!.
 
 
 برنامج "إجنايت" للأشخاص ذوي الإعاقة هو مبادرة تنموية مدتها عام واحد تهدف إلى توفير تجربة عمل واقعية مباشرة في عالم الشركات مع تلقي التوجيه من قادة استثنائيين.
 
 
 الهدف الأساسي للبرنامج هو تعزيز قدر أكبر من الإدماج داخل كل من منظمتنا والمجتمع الأوسع. وهو يوفر للأشخاص ذوي الإعاقة فرصة لتعزيز مهاراتهم التقنية والشخصية، وبالتالي تزويدهم بميزة تنافسية لفرص العمل المستقبلية، داخل وخارج مايكروسوفت، عند الانتهاء من البرنامج.
 
 
 سيتم تعيين المشاركين في أدوار قائمة على المشاريع تساهم بشكل كبير في أهداف أعمالنا و / أو تعزز العمليات الحالية.
 
 
 يرجى ملاحظة أن الأفراد ذوي الإعاقة فقط هم المؤهلون للمشاركة في برنامج التطوير هذا. إذا لم تكن جزءا من هذا المجتمع ، فنحن نشجعك على استكشاف الوظائف الأخرى المتاحة على صفحة التوظيف الخاصة بنا: careers.microsoft.com. نرحب أيضا بالأشخاص ذوي الإعاقة للتقدم لجميع الوظائف الأخرى المدرجة في careers.microsoft.com والخضوع لعملية التوظيف المعتادة.
 
 
 
 مسار البرنامج: هندسة الدعم الفني
 
 
 
 اعتمادا على مؤهلاتك واهتماماتك ، ستعمل على مشاريع مليئة بالتحديات وذات مغزى تتوافق مع أهدافك في هندسة الدعم الفني.
 
 
 تتمثل مهمة Microsoft في تمكين كل شخص وكل مؤسسة على هذا الكوكب لتحقيق المزيد. كموظفين ، نجتمع بعقلية النمو ، ونبتكر لتمكين الآخرين ، ونتعاون لتحقيق أهدافنا المشتركة. نبني كل يوم على قيمنا المتمثلة في الاحترام والنزاهة والمساءلة لخلق ثقافة الإدماج حيث يمكن للجميع الازدهار في العمل.
 
 
 
 التدريب والإرشاد
 
 
 
 خلال البرنامج ، سيتم تعيين مدربين وموجهين يقدمون لك التوجيه والدعم والرؤى القيمة لمساعدتك على النمو مهنيا وشخصيا.
 
 
 
 المدة: 12 أشهر
 
 
 
 
 نوع العمل: تدريب داخلي
 
 
 
 هل أنت مستعد للانضمام إلينا وصنع المستقبل؟ تعال كما أنت ، افعل ما تحب - ابدأ رحلتك معنا اليوم
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide technical support, troubleshooting, and guidance to customers and partners who use Microsoft products and services.
 </li>
 <li>
 Diagnose and solve complex issues, escalate critical cases, and collaborate with other teams to ensure customer satisfaction.
 </li>
 <li>
 Learn from senior mentors and experts in the field of cloud computing and data analytics.
 
 
 </li>
 </ul>
 
 Learning Opportunities
 
 
 
 <ul>
 <li>
 Introduction to Systems Administration: Understanding roles, daily responsibilities, challenges, and skills for system administrators.
 </li>
 <li>
 Operating Systems: Learning about installation, management, updates, and monitoring of operating systems and servers.
 </li>
 <li>
 Identity &amp; Authentication Services: Exploring on-premises and cloud identity services, multi-factor authentication, and security.
 </li>
 <li>
 Basic Networking: Understanding networking protocols, the OSI model, IP structure, routing, and VLANs.
 </li>
 <li>
 Virtualization: Learning about virtualization technologies like Hyper-V, VMWare, and Azure virtual machines.
 </li>
 <li>
 Cloud Administration: Exploring cloud administration, hybrid cloud, Azure portal, and cloud storage.
 </li>
 <li>
 Security and Monitoring: Understanding security protocols, email security, securing cloud resources, and mitigating attacks.
 </li>
 <li>
 توفير الدعم الفني واستكشاف الأخطاء وإصلاحها و توفير الإرشادات للعملاء والشركاء الذين يستخدمون منتجات Microsoft وخدماتها.
 </li>
 <li>
 تشخيص المشكلات المعقدة وحلها ، وتصعيد الحالات الحرجة ، والتعاون مع الفرق الأخرى لضمان رضا العملاء.
 </li>
 <li>
 تعلم من كبار الموجهين والخبراء في مجال الحوسبة السحابية وتحليلات البيانات.
 
 
 </li>
 </ul>
 
 فرص التعلم
 
 
 
 <ul>
 <li>
 مقدمة في إدارة الأنظمة: فهم الأدوار والمسؤوليات اليومية والتحديات والمهارات لمسؤولي النظام.
 </li>
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 أنظمة التشغيل: التعرف على تثبيت أنظمة التشغيل والخوادم وإدارتها وتحديثها ومراقبتها.
 </li>
 <li>
 خدمات الهوية والمصادقة: استكشاف خدمات الهوية المحلية والسحابية والمصادقة متعددة العوامل والأمان.
 </li>
 <li>
 الشبكات الأساسية: فهم بروتوكولات الشبكات ونموذج OSI وبنية IP والتوجيه وشبكات VLAN.
 </li>
 <li>
 المحاكاة الافتراضية: التعرف على تقنيات المحاكاة الافتراضية مثل الأجهزة الظاهرية Hyper-V وVMWare وAzure.
 </li>
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 إدارة السحابة: استكشاف إدارة السحابة والسحابة المختلطة ومدخل Azure والتخزين السحابي.
 </li>
 <li>
 الأمان والمراقبة: فهم بروتوكولات الأمان وأمان البريد الإلكتروني وتأمين الموارد السحابية وتخفيف الهجمات.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 To be eligible for the Technical Support Engineering track, you need to have one of the following:
 
 
 <ul>
 <li>
 Technical support, technical consulting, or information technology experience
 </li>
 <li>
 A bachelor's degree in computer science, information technology (IT), or related field.
 </li>
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 Certifications in SQL, coding, development, or other related certifications.
 
 
 </li>
 </ul>
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
 
 
 Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
 
 
 لكي تكون مؤهلا لمسار هندسة الدعم الفني، يجب أن يكون لديك واحد مما يلي:
 
 
 <ul>
 <li>
 الخبرة في مجال الدعم الفني أو الاستشارات الفنية أو الخبرة في مجال تكنولوجيا المعلومات
 </li>
 <li>
 درجة البكالوريوس في علوم الكمبيوتر أو تكنولوجيا المعلومات (IT) أو مجال ذي صلة.
 </li>
 <li>
 شهادات في SQL أو الترميز أو التطوير أو الشهادات الأخرى ذات الصلة.
 
 
 </li>
 </ul>
 مايكروسوفت هي صاحب عمل تكافؤ الفرص. سيتلقى جميع المتقدمين المؤهلين النظر في التوظيف بغض النظر عن العمر أو النسب أو اللون أو إجازة الرعاية العائلية أو الطبية أو الهوية الجنسية أو التعبير أو المعلومات الجينية أو الحالة الاجتماعية أو الحالة الطبية أو الأصل القومي أو الإعاقة الجسدية أو العقلية أو الانتماء السياسي أو حالة المحاربين القدامى المحمية أو العرق أو الدين أو الجنس (بما في ذلك الحمل) أو التوجه الجنسي أو أي خاصية أخرى تحميها القوانين واللوائح والمراسيم المعمول بها. إذا كنت بحاجة إلى مساعدة و / أو ترتيبات تيسيرية معقولة بسبب إعاقة أثناء تقديم الطلب أو عملية التوظيف ، فيرجى إرسال طلب عبر نموذج طلب الإقامة
 
 
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

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