technical support engineer

administrative assistant

system administrator

admin and operations officer Jobs in Cairo

admin and operations officer

admin assistant

systems administrator

Dautom

<div>
 
 
 Role: OpenShift Administrator, 6-9 yr experience.
 
 
 
 
 
 
 
 
 Permanent Role - Egypt
 
 
 
 
 
 
 
 JD: As OpenShift engineer, this person is required to estimate, plan, setup, monitor and troubleshoot OpenShift Environment. Work will span multiple environments such as development, staging and production. Work will also include evaluation of new technology and internalizing it.
 
 
 
 
 
 Skills:
 
 
 
 
 
 A Good understanding of OpenStack
 
 
 
 
 <ul>
 <li>
 Kubernetes/OpenShift (4.x) administration (Installation, Patching, migration, application on-boarding, SSL certificates deployment, configuring ingress controllers, integrating with load balancers, storage solutions, container registry, integrating with identity management tools, integrating with vaults, etc)
 </li>
 <li>
 Work in Operations team during office hours and on call as required.
 </li>
 <li>
 Linux/Unix Administration
 </li>
 <li>
 Configuring/administering monitoring tools (Prometheus, Grafana, similar tools) on Kubernetes/OpenShift clusters.
 </li>
 <li>
 Working experience with IBM Cloudpak for Integration(CP4I).
 </li>
 <li>
 Logging Tools (EFK Stack, similar tools) administration.
 </li>
 <li>
 Experience with OpenShift Data Foundation.
 </li>
 <li>
 Understanding the DevOps Tools/process would be added advantage
 </li>
 <li>
 Knowledge on CI/CD tools (Jenkins, Nexus, JFROG, Container Registry, SonarQube, etc.,).
 </li>
 <li>
 Container Native Storage tools (NFS,S3,PortWorx,Ceph,etc) administration.
 </li>
 <li>
 Good Knowledge/Understanding in Microservices.
 </li>
 <li>
 Knowledge with Hypervisors and Kubernetes, docker would be added advantage
 </li>
 <li>
 Maintaining lab environment to assess technical solutions and support SDN and NFV product POC testing
 </li>
 <li>
 Shell Scripting and Software development experience, including API development (REST, XML, etc.)
 </li>
 <li>
 Adhering to SLAs
 </li>
 <li>
 ITIL Processes awareness and adhering to
 </li>
 <li>
 Handling tickets / requests
 </li>
 <li>
 Has worked on Redhat OpenShift Containerization.
 </li>
 <li>
 Experience on Cluster Upgrade &amp; updates
 </li>
 <li>
 Experience on RHEL Linux Operating system.
 </li>
 <li>
 Knowledge on ODF and NFS file system and Nexus repository
 </li>
 <li>
 building and managing Infra, storage and worker nodes.
 </li>
 <li>
 POD management and resource scaling.
 </li>
 <li>
 Knowledge on docker and Kubernetes
 </li>
 <li>
 Knowledge on CP4I (cloud pak for integration) and ELK will be added benefit.
 </li>
 </ul>
</div>

System Administrator

SYSTICS

<div>
 
 
 Job Summary
 
 
 
 
 The Systems Engineer is responsible for the administration, maintenance, monitoring, and optimization of the organization's IT infrastructure, including physical and virtual servers, operating systems, storage, backup solutions, and core infrastructure services. The role ensures high system availability, security, performance, and business continuity while supporting daily operations and infrastructure improvement initiatives.
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Administer Windows and Linux servers.
 
 </li>
 <li>
 Manage virtualization platforms.
 
 </li>
 <li>
 Support Active Directory and DNS services.
 
 </li>
 <li>
 Monitor server performance and availability.
 
 </li>
 <li>
 Perform backup and recovery operations.
 
 </li>
 <li>
 Apply patches and security updates.
 
 </li>
 <li>
 Troubleshoot system-related incidents.
 
 </li>
 <li>
 Maintain system documentation.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Computer Engineering, or related field.
 
 </li>
 <li>
 Minimum 5 years of systems administration experience.
 
 </li>
 <li>
 Experience with Windows Server and virtualization technologies.
 
 </li>
 <li>
 Knowledge of storage and backup solutions.
 
 </li>
 </ul>
 
 
 Preferred Certifications
 
 
 
 <ul>
 <li>
 Microsoft Certified
 
 </li>
 <li>
 VMware VCP
 
 </li>
 <li>
 ITIL Foundation
 
 
 
 
 </li>
 </ul>
</div>

Systems Engineer

Living Stones Group

<div>
 
 
 Highlight:
 
 
 The Cloud and Network Engineer holds an essential role at Living Stones Group (LSG). This position supports new and existing clients who work in a variety of industries. LSG is a global company that supports clients with remote and on-prem solutions.
 
 
 
 
 
 
 
 Hours:
 
 
 This position is full-time 40-hours per week (Monday to Friday), hybrid (primarily remote with scheduled office work in Cairo as needed). Work hours are during the afternoon and evening. This position also covers a minimum of one Sunday shift per month to monitor the service desk and respond to client needs. Comp time is provided for Sunday shifts.
 
 
 
 
 
 
 
 
 Main Responsibilities for this Position:
 
 
 
 <ul>
 <li>
 Administer and optimize Microsoft 365 and Azure environments, including user identity management (Entra ID), Exchange Online, and SharePoint/Teams permissions.
 </li>
 <li>
 Develop and install network infrastructure, configurations, and equipment such as routers and switches.
 </li>
 <li>
 Implement data security systems including MS365 Security &amp; Compliance, firewalls, and cloud-based backup solutions.
 </li>
 <li>
 Perform routine network and cloud tenant monitoring, maintenance, and troubleshooting.
 </li>
 <li>
 Provide remote or on-site technical support, ensuring all solutions are documented within LSG&rsquo;s service desk system.
 </li>
 <li>
 Research and keep up to date with the latest security standards, systems, and authentication protocols and apply standards and procedures to complete tasks.
 </li>
 <li>
 Collaborate with team members across departments to ensure task activities are complete, and design, implement, test, and document systems and processes for LSG and its clients.&nbsp;
 </li>
 <li>
 Provide technical support and project implementation through direct contact with LSG team members and clients located globally.&nbsp;
 </li>
 <li>
 Participate in mentorship and learning paths set by senior engineers while providing mentorship, knowledge sharing, and day-to-day IT support engineers to foster their technical growth.
 </li>
 <li>
 VoIP Support with knowledge of Polycom, Linphone, ATA, E-Fax and FreePBX server configuration.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications and Requirements:
 
 
 
 
 Language Skills
 
 <ul>
 <li>
 Fluent and competent on a professional level, both verbally and written, in English and Arabic.
 </li>
 </ul>
 
 
 
 
 Technical Skills
 
 <ul>
 <li>
 Proven experience in Microsoft 365 Administration (User management, security policies, and mail flow).
 </li>
 <li>
 Working knowledge of Azure Cloud services and hybrid identity environments.
 </li>
 <li>
 Experience with LAN, WAN, WLAN&lt; and VPN design and implementation.
 </li>
 <li>
 Proficiency in network security (Fortinet/FortiGate preferred) and M365 Defender/Endpoint Manager (Intune).
 </li>
 <li>
 Good problem-solving skills and attention to detail.
 </li>
 </ul>
 
 
 
 
 
 Education and Certifications
 
 
 
 
 Academic Degree in Computer Science, Engineering or relevant field
 
 
 
 
 
 
 Required Certifications:
 
 <ul>
 <li>
 Microsoft 365 Certified (e.g., Administrator Associate or Security Administrator)
 </li>
 <li>
 Fortinet NSE 4 or higher
 </li>
 </ul>
 
 Preferred Certifications:
 
 <ul>
 <li>
 CCNA
 </li>
 <li>
 Azure Administrator (AZ-104) or CISSP
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Problem-Solving Skills: Strong analytical skills to diagnose and resolve network issues efficiently.
 </li>
 <li>
 Communication Skills: Ability to communicate technical information clearly to non-technical stakeholders and collaborate effectively with team members.
 </li>
 </ul>
 
 
 
 
 Physical Ability
 
 <ul>
 <li>
 Physical ability to lift equipment and perform on-site tasks in LSG and client offices and worksites.
 </li>
 </ul>
 
 
 
 
 Please submit CV or submit questions to: people@livingstones.group
 
</div>

Cloud & Network Engineer

Banque Misr

<div>
 Title: Infrastructure Service Delivery Tech Lead - ITSector: IT
 
 Job Summary:Ensuring IT systems business continuity and minimizing disruptions in the event of data loss or IT equipment failure in the event of a disaster or emergency.Manage IT infrastructure new projects.Follow up with IT stockholders Appling governance &amp; Security requirements with IT stockholders.
 
 Key Responsibilities:&bull;Preparing, monitoring and managing the IT recovery process testing to ensure the restoration of normal operations within the defined RTO.&bull;Follow up with IT applications owners to update the recovery document with changes in process, resources &amp; team information.&bull;Update IT disaster plan documents.&bull;Preparing &amp; managing Testing new IT systems readiness in disaster site before going live.&bull;Collaborate with IT stockholders to Prepare new system disaster recovery process documents.&bull;Preparing DRP Governance &amp; audit requirements.&bull;Follow up with IT applications owners &amp; infrastructure admins implementing IT governance &amp; Security requirements.&bull;Document incidences, issues &amp; corrective actions during recovery process.
 
 Requirements:Technical Expertise (Hands-On Required).&bull;good understanding of IT infrastructure, network systems, software applications, information security &amp; disaster recovery / business continuity&bull;good skills in managing IT infrastructure projects, including planning, execution &amp; monitoring.&bull; very good verbal &amp; written communication skills to interact with vendors, &amp; IT members.&bull;good presentation skills.&bull;good negotiation &amp; work under stress skills.
 
 Qualifications:&bull;Bachelor's degree in computer science, information technology, business administration or a related field.&bull; ITIL &amp; project management certified is briefed.&bull;Minimum 8 years of experience within IT support, system administrator or project management roles&bull;Banking experience is preferred.
</div>

Infrastructure Service Delivery Tech Lead - IT

Valeo

<div>
 Valeo est une entreprise mondiale de haute technologie qui con&ccedil;oit des solutions r&eacute;volutionnaires pour r&eacute;inventer la mobilit&eacute;. Nous sommes un &eacute;quipementier partenaire des constructeurs automobiles et des acteurs de la nouvelle mobilit&eacute; dans le monde entier. Notre vision ? Inventer une mobilit&eacute; plus verte et plus s&ucirc;re, gr&acirc;ce &agrave; des solutions ax&eacute;es sur la conduite intuitive et la r&eacute;duction des &eacute;missions de CO2. Nous sommes leaders dans nos domaines d'activit&eacute; et reconnus comme l'une des plus grandes entreprises innovantes au monde.
 
 
 
 
 Key Responsibilities
 
 
 
 
 As a Graduate Internship Trainee in the VITE R&amp;I Team, you will be actively involved in~
 
 
 <ul>
 <li>
 Design and prototype machine learning models tailored for automotive features.
 </li>
 <li>
 Adapt and fine-tune pre-trained large language models (LLMs like GPT, LLaMA) for specific automotive domains.
 </li>
 <li>
 Develop end-to-end pipelines that combine Automatic Speech Recognition (ASR), LLM inference, and Text-to-Speech (TTS).
 </li>
 <li>
 Benchmark various model architectures and optimize parameters for performance.
 </li>
 <li>
 Collaborate on implementing models into proof-of-concept/research projects and integrating prototypes into applications.
 </li>
 <li>
 Write, test, and optimize high-performance C++ code for Linux-based systems.
 </li>
 <li>
 Contribute to the development of system-level or performance-critical C++ applications.
 </li>
 <li>
 Build, configure, and manage projects using CMake or Makefiles, including the integration of third-party libraries.
 </li>
 <li>
 Profile, troubleshoot, and optimize applications, focusing on efficient memory usage.
 </li>
 <li>
 Thoroughly test deployed features to ensure both quality and reliable performance.
 </li>
 <li>
 Document all experiments, findings, and the development process comprehensively.
 </li>
 <li>
 Work with middleware teams to define, implement, and integrate services over the automotive Ethernet stack.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Academic Status~ Must be a 2024- 2025 Graduate.
 </li>
 <li>
 Educational Background~ Bachelor's degree in Mechatronics, Computer Engineering, Computer Science or a closely related field.
 </li>
 <li>
 Language Proficiency~ Excellent command of both English and Arabic (written and verbal communication is essential). French is a strong plus.
 </li>
 <li>
 Solid understanding of supervised and unsupervised machine learning algorithms.
 </li>
 <li>
 Strong proficiency in Python, coupled with experience in at least one major ML framework (TensorFlow or PyTorch).
 </li>
 <li>
 Experience with ASR toolkits (e.g., OpenAI Whisper, Vosk, Kaldi) and TTS frameworks.
 </li>
 <li>
 Basic knowledge of model evaluation metrics and training optimization techniques.
 </li>
 <li>
 Ability to understand and apply concepts from recent academic papers or tutorials.
 </li>
 <li>
 Proficiency with Linux command-line environments (bash, ssh, editors).
 </li>
 <li>
 Experience with C++ fundamentals~ understanding of pointers, memory management, and multithreading concepts.
 </li>
 <li>
 Familiarity with version control (Git) and build systems (CMake, Make).
 </li>
 <li>
 Understanding or coursework in automotive communication protocols like SOME/IP, MQTT, and protobuf.
 </li>
 <li>
 Strong analytical mindset and the ability to translate abstract user requirements into clear technical specifications.
 </li>
 <li>
 Comfortable working in an agile, office-based prototyping environment, capable of rapid feature iteration.
 </li>
 <li>
 Preferred (Plus)~ Experience with network packet capture and analysis tools (e.g., tcpdump, Wireshark).
 </li>
 <li>
 Preferred (Plus)~ Experience with RTMaps.
 
 
 </li>
 </ul>
 
 Program Details
 
 
 
 
 Status~
 
 Full time.
 
 
 
 Location~
 
 On-site.
 
 
 
 Position~
 
 
 
 AI4all
 
 
 
 D&eacute;partement~
 
 
 
 Software Development
 
 
 
 Schedule~
 
 
 
 Temps plein
 
 
 
 Employee Status~
 
 
 
 Alternant (Fixed Term)
 
 
 
 Type de contrat~
 
 
 
 
 Job Posting Date~
 
 
 
 2026-05-12
 
 
 
 Join Us !
 
 
 Being part of our team, you will join~
 
 
 <ul>
 <li>
 one of the largest global innovative companies, with more than 20,000 engineers working in Research &amp; Development
 </li>
 <li>
 a multi-cultural environment that values diversity and international collaboration
 </li>
 <li>
 more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
 </li>
 <li>
 a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development
 
 
 </li>
 </ul>
 More information on Valeo~ https~//www.valeo.com
 
</div>

Graduate In Training Program (GIT), AI Development (Linux)

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26084744
 
 
 
 Job Category
 
 Information Technology
 
 
 
 Location
 
 16 Saray El Gezira Street, Cairo, Egypt, Egypt, 11211VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 Resolver y reparar problemas t&eacute;cnicos o asuntos relacionados con el hardware y los equipos perif&eacute;ricos. Responder ante mensajes de error de los programas mediante la localizaci&oacute;n y correcci&oacute;n de los problemas o la interrupci&oacute;n del programa. Brindar asesoramiento t&eacute;cnico y recomendaciones para resolver problemas comerciales. Derivar los problemas principales de hardware y software o los productos defectuosos a los proveedores o t&eacute;cnicos para su reparaci&oacute;n. Ingresar comandos y activar controles en la computadora y en los equipos perif&eacute;ricos (como las impresoras) para integrar y operar los equipos. Mantener y actualizar el hardware y el software, incluidos los equipos perif&eacute;ricos (p. ej. impresoras, esc&aacute;neres) y la arquitectura t&eacute;cnica del sitio Web relacionada con la conectividad del hardware y las telecomunicaciones. Informar al gerente o supervisor los accidentes de trabajo u otras lesiones inmediatamente en el momento en que se producen. Identificar y corregir procedimientos o condiciones laborales inseguros y/o informar sobre ello a la gerencia y al personal de seguridad. Seguir procedimientos espec&iacute;ficos del hotel para manejar las situaciones de emergencia (p. ej. evacuaciones, emergencias m&eacute;dicas, cat&aacute;strofes naturales). Conversar con los empleados y escucharlos a fin de intercambiar informaci&oacute;n de manera eficaz. Intercambiar informaci&oacute;n con los dem&aacute;s empleados por medio de dispositivos electr&oacute;nicos (p. ej. Nextel, localizadores de personas, radios bidireccionales, correo electr&oacute;nico). Leer y verificar visualmente la informaci&oacute;n en una variedad de formatos (p. ej. en letra peque&ntilde;a). Inspeccionar visualmente herramientas, equipos o m&aacute;quinas (p. ej. para identificar alg&uacute;n defecto). Ingresar y localizar la informaci&oacute;n relacionada con el trabajo mediante la utilizaci&oacute;n de computadoras y/o sistemas de punto de venta. Estirarse por encima de la cabeza y debajo de la rodillas, incluso agacharse, retorcerse, torcerse y encorvarse. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 50 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors.
 
 
 APTITUDES DESEABLES
 
 
 Educaci&oacute;n:T&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General
 
 
 (General Educational Development, GED).
 
 
 Experiencia laboral af&iacute;n:No se requiere experiencia laboral af&iacute;n.
 
 
 Experiencia como supervisor:No se requiere experiencia como supervisor.
 
 
 Licencia o certificaci&oacute;n:Ninguna
 
 
 
 En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de or&iacute;genes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusi&oacute;n de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condici&oacute;n de veterano u otras caracter&iacute;sticas protegidas por la legislaci&oacute;n vigente.
 
 
 
 Marriott Hotels se esfuerza por mejorar el arte de la hospitalidad, innovando siempre que puede mientras mantiene el confort de lo familiar en todo el mundo. Como anfitri&oacute;n de Marriott Hotels, nos ayudar&aacute;s a mantener la promesa de &ldquo;Una experiencia hotelera maravillosa, siempre&rdquo; con un servicio cuidado y sincero, que se adelanta a las necesidades de los hu&eacute;spedes, para as&iacute; mejorar este legado vivo. Con un nombre que es sin&oacute;nimo de hospitalidad en todo el mundo, nos enorgullece invitarte a consultar las oportunidades de empleo de Marriott Hotels. Al unirte a Marriott Hotels, te unes a una cartera de marcas con Marriott International.
 
 Estar&aacute;s
 
 donde puedes llevar a cabo tu mejor trabajo,
 
 comenzar&aacute;s
 
 a cumplir tu prop&oacute;sito,
 
 formar&aacute;s parte
 
 de un incre&iacute;ble equipo mundial y
 
 te convertir&aacute;s
 
 en tu mejor versi&oacute;n.
 
 
 JW Marriott forma parte de la cartera de lujo de Marriott International y se compone de m&aacute;s de 100 hermosos hoteles en ciudades destacadas y ubicaciones de resorts privilegiadas en todo el mundo. JW cree que los empleados son lo primero, porque, si t&uacute; eres feliz, los hu&eacute;spedes tambi&eacute;n lo ser&aacute;n. Los empleados de JW Marriott son confiados, innovadores, genuinos, intuitivos y llevan adelante el legado de la marca y del fundador de la empresa, J. Willard Marriott. Nuestros hoteles ofrecen una experiencia laboral inigualable, donde formar&aacute;s parte de una comunidad y disfrutar&aacute;s de verdadera camarader&iacute;a con un grupo de colegas muy variado. JW crea oportunidades de capacitaci&oacute;n, desarrollo, reconocimiento y, lo m&aacute;s importante, un lugar donde puedes seguir tu pasi&oacute;n en un ambiente de lujo enfocado en el bienestar hol&iacute;stico. El trato excepcional a los hu&eacute;spedes empieza con el modo en que cuidamos a nuestros empleados. Este es el The JW Treatment&trade;. Al unirte a JW Marriott, te unes a una cartera de marcas con Marriott International.
 
 Estar&aacute;s
 
 donde puedes llevar a cabo tu mejor trabajo,
 
 comenzar&aacute;s
 
 a cumplir tu prop&oacute;sito,
 
 formar&aacute;s parte
 
 de un incre&iacute;ble equipo mundial y
 
 te convertir&aacute;s
 
 en tu mejor versi&oacute;n.
</div>

Systems Operator

Sonata Software

<div>
 
 
 CSA GD Job Description for Windows Server &amp; Client along with SCCM &amp; Intune. (Egypt)
 
 
 
 We are seeking a highly skilled and experienced Platforms Architect to join our team. The ideal candidate will have extensive knowledge and hands-on experience with
 
 Windows Server &amp; Client along with SCCM &amp; Intune. (Above 10 yrs experience with English and Arabic)
 
 
 
 
 Windows Server.
 
 
 
 The Microsoft Platform Engineer (Client, servers and virtualization) Engineer role requires knowledge and experience in a number of the following technologies/areas:
 
 <ul>
 <li>
 Experience with Deployment technologies like WDS, MDT, High Availability technologies like storage Backup Hyper-V.
 </li>
 <li>
 Expertise on Storage SAN NAS DAS understanding of storage stack its architecture.
 </li>
 <li>
 Virtualization (Hyper-V) : Monolithic and Microkernel, Hyper-V ring Architecture.
 </li>
 <li>
 VHD and AVHDX Merging Checking integrity with its differencing chain.
 </li>
 <li>
 Failover, Planned Failover, Test Failure, Unplanned Failover.
 </li>
 <li>
 Hyper-V Migration.
 </li>
 <li>
 Windows as a service with its deployment rings concepts, co-management with MEMCM is an added advantage.
 </li>
 <li>
 Troubleshooting windows updates issues and understanding of Component based servicing.
 </li>
 <li>
 Understanding of Patch Management and experience with Windows Server Update Services (WSUS).
 </li>
 <li>
 Windows Server Operating System knowledge which includes understanding of NTFS/Share Permissions, File Sharing, Performance Monitoring, Event logging, Task Manager, Windows Firewall, User and Group Management.
 </li>
 <li>
 Understanding of WMI and familiarity with WMI queries
 </li>
 <li>
 Active Directory concepts such as Kerberos, LDAP, Sites and Security Groups.
 </li>
 <li>
 Understanding of TCP/IP and other networking services: DNS, WINS, DHCP, Routing.
 </li>
 <li>
 Exceptional Problem-Solving and Communication Skills - Spoken and written English (including technical writing).
 </li>
 </ul>
 
 
 
 
 
 Windows client
 
 
 
 Role type Customer Engineer - CSA Skills Required Broad knowledge of Windows Server &amp; Windows 10 and Windows 11 platforms, including deployment, management, and troubleshooting.
 
 
 Expertise in Windows 365, providing seamless hybrid work environments by integrating with Azure Virtual Desktop.
 
 
 Proficiency in Microsoft Intune for device management, including application deployment, security baselines, and dynamic provisioning.
 
 
 Experience with Windows Hello for Business, Windows Sandbox Management, and Endpoint Analytics for Windows 11.
 
 
 Ability to manage and configure Windows 365 Cloud PCs, ensuring consistent and uninterrupted work experiences.
 
 
 Windows &amp; Cloud Environments Windows 10/11 &ndash; Deployment, configuration, troubleshooting
 
 
 Windows 365 Cloud PC
 
 
 &ndash; Provisioning, optimization, licensing, and performance tuning Entra ID (Azure AD) Hybrid Join &amp; Entra Join
 
 
 &ndash; Configuration and troubleshooting Windows Update for Business (WUFB)
 
 
 &ndash; Update compliance and management LAPS (Local Administrator Password Solution) &amp; Windows LAPS
 
 
 &ndash; Configuration, management, and differences KMS / MAK Licensing / Cloud-based licensing
 
 
 &ndash; For W365 and traditional enterprise activation Virtual Desktop &amp; Cloud Solutions Windows 365 vs. Azure Virtual Desktop (AVD)
 
 
 &ndash; Use case comparison and best practices Networking &amp; Bandwidth Tuning
 
 
 &ndash; Optimizing Cloud PC performance Security &amp; Compliance Microsoft Defender for Endpoint (MDE)
 
 
 &ndash; Security policies, monitoring, and integrations Conditional Access &amp; Device Compliance
 
 
 &ndash; Enforcing security baselines (GPOs, Intune at a high level) BitLocker &amp; Windows Hello for Business
 
 
 &ndash; Encryption and authentication Security Standards &amp; Baselines
 
 
 &ndash; NIST 800-53, Zero Trust principles Application Management &amp; Deployment Winget &amp; MSIX Packaging
 
 
 &ndash; Modern app deployment Microsoft Store for Business (MsFB) Private Store Deprecation
 
 
 &ndash; Transition planning Identity &amp; Authentication Entra AD (Azure AD) &amp; Hybrid Join
 
 
 &ndash; When and how to use them Single Sign-On (SSO) &amp; Multi-Factor Authentication (MFA)
 
 
 &ndash; Securing endpoints RBAC (Role-Based Access Control)
 
 
 &ndash; Ensuring scoped access Networking &amp; Connectivity VPN &amp; Always-On VPN
 
 
 &ndash; Secure remote access Cloud PC Networking
 
 
 &ndash; Latency, bandwidth, and connectivity considerations Wi-Fi Authentication
 
 
 &ndash; 802.1X, certificate-based authentication DNS, DHCP, Firewall Basics
 
 
 &ndash; Endpoint connectivity essentials Monitoring &amp; Troubleshooting Windows Event Logs Perf Logs &amp; Defender Logs
 
 
 &ndash; Digging into issues Performance Monitoring
 
 
 &ndash; Task Manager, Resource Monitor, Sysinternals tools Remote Troubleshooting
 
 
 &ndash; Quick Assist, Remote Desktop Other Essential Skills Problem-Solving Mindset
 
 
 &ndash; Can diagnose and resolve complex issues Scripting &amp; Automation
 
 
 &ndash; PowerShell for automation and remediation Documentation &amp; Knowledge Sharing
 
 
 &ndash; Creating technical guides and best practices Collaboration
 
 
 &ndash; Working cross-functionally with security, networking, and IT teams User-Centric Approach
 
 
 &ndash; Balancing security and usability Optional Skills 8+ years&rsquo; experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshooting
 
 
 
 SCCM/Intune Customer Engineer
 
 
 
 We are looking for a SCCM/Intune Customer Engineer to provide technical support for Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune environments. This role focuses on assisting customers with request resolution, troubleshooting, and day-to-day operational support, helping ensure reliable endpoint management across on-premises and cloud-based devices.
 
 
 Key Responsibilities
 
 
 &bull; Responsibilities include, but are not limited to, the following examples:
 
 
 &bull; Provide Tier 3 support to customers for technical requests related to SCCM and Intune environments.
 
 
 &bull; Proactively review customer concerns and provide recommendations to improve endpoint management, user experience, and policy compliance.
 
 
 &bull; Investigate and resolve requests related to:
 
 
 &bull; - SCCM: application deployment, task sequences, driver packages, software update groups (SUGs), boundaries and boundary groups, distribution point health, and client push installation.
 
 
 &bull; - Intune: device compliance policies, configuration profiles, app protection policies, Autopilot deployment profiles, and co-management setup.
 
 
 &bull; Support mobile device management (MDM) requests, including:
 
 
 &bull; - Enrollment and management of iOS, Android, and Windows 10/11 devices.
 
 
 &bull; - Mobile app deployment via Intune (store apps, LOB apps, and web links).
 
 
 &bull; - Addressing customer requests related to enrollment challenges, access configurations, and policy enforcement across mobile platforms.
 
 
 &bull; Assist customers with transitioning workloads from SCCM to Intune, including Windows Update for Business, endpoint security, and app deployment.
 
 
 &bull; Analyze logs and diagnostics (e.g., CMTrace, Event Viewer, Intune troubleshooting blade, MDM Diagnostic stool) to identify root causes and resolve requests efficiently.
 
 
 &bull; Provide clear, professional technical guidance to customers and internal teams, adjusting communication style based on audience and context.
 
 
 &bull; Document support requests, investigation steps, resolutions, and known best practices.
 
 
 &bull; Collaborate with engineering or escalation teams when advanced troubleshooting or deeper investigation is required.
 
 
 
 
 
 Soft Skills &amp; Presentation skills
 
 
 &bull; Strong communication skills with the ability to translate complex technical topics into simple, customer-friendly language.
 
 
 &bull; Active listening and empathy when engaging with end users or customer teams.
 
 
 &bull; Adaptable and calm under pressure, especially when working with high-impact or time-sensitive support requests.
 
 
 &bull; Excellent time management, prioritization, and follow-through. &bull; Strong sense of ownership and accountability for customer experience and outcomes.
 
 
 &bull; Collaborative mindset with a willingness to work cross-functionally to drive resol
 
 
 
 
 
 Good to have : Azure certifications (Azure Solutions Architect Expert; Azure Security Engineer Associate; Azure Administrator Associate)
 
 
 Understanding of competitor clouds and how they compare to Microsoft solutions.
 
 
 Technical experience with hybrid infrastructures, architecture designs, and technology management.
 
 
 Proven track record in successfully planning, deploying, operating, and optimizing cloud environments.
 
 
 Advanced Microsoft certifications are preferred.
 
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Customer Solutions Architect

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