operations & team management director (executive level)

ai lead engineer

associate manager

call centre team lead

credentialing team lead Jobs in Rawalpindi

credentialing team lead

operations & team management director (executive level) Jobs in Rawalpindi

team lead

Meds IT Nexus

Job descriptionMeds Nexus is looking for candidates on the night shift with experience as Team Lead Credentialing &amp; EDI. The candidate should be enthusiastic and must have a proven work experience in performing all New Client Account Setups, Research and Development activities, ensuring that the credentialing requirements for government and commercial payers are met, Submit and follow-up on submitted credentialing requests to all contracted commercial payers and government agencies, maintain the close working relations experience will be preferred along with Basic IT skills (databases, MS Office, etc.)Job Responsibilities:3 to 5 years of experience in credentialing departmentAt least 1 year of experience in a Supervisory RoleExperience in credentialing different specialties with major regular and private payers state-wiseReview the approval and termination of professional provider contracts as they relate to the credentialing processEnsure accurate and timely information for re-credentialing, data analysis, and directory generation, as well as recommending changes to the credentialing criteria and processesMaintain all credentialing and re-credentialing policies and processes to ensure that they comply with all applicable regulationsDevelop and implement departmental goals and objectives with input from staff membersDevelop and implement departmental policies and procedures that guide and support the provision of servicesInteract with all customers to ensure prompt and accurate communication as needed to provide the service expected and to meet the goals of the service.Job Types: Contract, Full-timeAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Credentialing &amp; Enrollment + EDI: 5+ years (Preferred)</li></ul>Language:<ul><li>Fluent English (Preferred)</li></ul>Job Type: Full-timeWork Location: In person

Credentialing Team Lead

HRPSP - Your Strategic HR Partner

Job description:Job Opportunity &mdash; Team Lead (FTTH Operations)Location: Rawalpindi Salary Range: PKR 50,000 &ndash; 60,000Responsibilities:<ul><li>Lead a team of technicians for deployment &amp; troubleshooting.</li><li>Perform fiber splicing, testing &amp; ODN maintenance.</li><li>Assign and monitor daily field tasks.</li><li>Maintain operational documentation.</li></ul>Requirements:<ul><li>Minimum DAE (Electrical/Electronics/Telecom).</li><li>1&ndash;2 years FTTH experience.</li><li>Strong hands-on technical skills.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Team Lead (FTTH Operations)

Speak Viral

We are seeking an experienced and motivated Call Centre Team Lead to oversee daily operations, support customer service representatives, and drive performance excellence. The ideal candidate will provide leadership, coaching, and operational oversight to ensure high levels of customer satisfaction, productivity, and quality service delivery.Key ResponsibilitiesTeam Leadership &amp; Supervision<ul><li>Lead, mentor, and motivate a team of call centre agents to achieve individual and team targets.</li><li>Conduct regular performance reviews, one-on-one coaching sessions, and team meetings.</li><li>Monitor call quality and provide constructive feedback to improve service standards.</li><li>Manage attendance, scheduling, and shift planning.</li></ul>Performance Management<ul><li>Track KPIs such as Average Handling Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSAT), and Service Level Agreements (SLAs).</li><li>Analyze performance reports and implement action plans to improve outcomes.</li><li>Ensure team adherence to company policies, scripts, and compliance guidelines.</li></ul>Customer Experience &amp; Quality Assurance<ul><li>Handle escalated customer complaints and complex queries.</li><li>Ensure high-quality customer interactions through monitoring and quality audits.</li><li>Identify process improvements to enhance customer satisfaction.</li></ul>Training &amp; Development<ul><li>Support onboarding and training of new hires.</li><li>Identify skill gaps and coordinate training initiatives.</li><li>Foster a culture of continuous improvement and learning.</li></ul>Operational Support<ul><li>Collaborate with other departments (HR, Operations, IT) to ensure smooth call centre functioning.</li><li>Assist in workforce planning and forecasting.</li><li>Prepare regular reports for management review.</li></ul>Qualifications &amp; SkillsEducation &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or related field (preferred).</li><li>3&ndash;5 years of experience in a call centre or customer service environment.</li><li>At least 1&ndash;2 years of supervisory or team leadership experience.</li></ul>Skills &amp; Competencies<ul><li>Strong leadership and team management abilities.</li><li>Excellent communication and interpersonal skills.</li><li>Analytical and problem-solving skills.</li><li>Proficiency in call centre software, CRM systems, and Microsoft Office Suite.</li><li>Ability to work in a fast-paced, target-driven environment.</li><li>Strong conflict resolution and decision-making skills.</li></ul>Job Type: Full-timePay: Rs75,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Will you be able to work in night shift(6pm to 3:30pm)?</li><li>Will you be able to commute to Bahria Town Phase 7 Rawalpindi?</li></ul>Work Location: In person

Call Centre Team Lead

Mercium Limited

Job Description:Job Description &ndash; Sales Manager (Logistics Industry with Complete CRM Knowledge)Position Title:Sales ManagerDepartment:Sales &amp; Business DevelopmentReports To:General Manager / DirectorLocation:Islamabad / RawalpindiJob PurposeThe Sales Manager will be responsible for driving revenue growth, managing the sales team, strengthening customer relationships, and ensuring full utilization of the company&rsquo;s CRM system. The role requires deep industry knowledge of logistics and international trade along with complete command over CRM-based sales operations, reporting, forecasting, and performance monitoring.Key Responsibilities⸻1. Sales Strategy &amp; Revenue Growth<ul><li>Develop and execute monthly, quarterly, and annual sales plans.</li><li>Achieve assigned revenue and margin targets.</li><li>Build and manage strong sales pipelines.</li><li>Identify new trade lanes, industries, and client segments.</li><li>Convert prospects into long-term active clients.</li><li>Ensure profitable pricing and approval compliance.</li></ul>2. Logistics &amp; Trade Industry KnowledgeStrong hands-on knowledge of:<ul><li>Freight forwarding (Air, Sea &amp; Road)</li><li>Import and export procedures</li><li>Customs clearance process</li><li>Warehousing and transportation</li><li>Incoterms (EXW, FOB, CIF, DDP, DAP, FCA, CPT, CIP)</li><li>Shipping documentation:</li><li>BL / AWB</li><li>Commercial Invoice</li><li>Packing List</li><li>Certificate of Origin</li><li>GD &amp; customs documentation</li><li>Costing components:</li><li>Freight</li><li>Origin charges</li><li>Destination charges</li><li>Customs duties &amp; taxes</li><li>Trade compliance basics</li></ul>⸻3. CRM Management &ndash; Core ResponsibilityThe Sales Manager must have complete operational knowledge of CRM systems and ensure 100% CRM discipline across the sales team.CRM Knowledge Must Include:Lead Management<ul><li>Lead creation and source tracking (website, email, WhatsApp, calls, referrals).</li><li>Lead assignment and routing.</li><li>Lead qualification (hot / warm / cold).</li><li>Follow-up scheduling and reminders.</li></ul>Opportunity Management<ul><li>Convert qualified leads into opportunities.</li><li>Define deal value, services, trade lanes, and expected revenue.</li><li>Track opportunity stages:</li><li>New lead</li><li>Quotation shared</li><li>Negotiation</li><li>Won / Lost</li><li>Maintain accurate closing probability.</li></ul>Customer &amp; Account Management<ul><li>Maintain complete customer profiles.</li><li>Record trade history, pricing, and service scope.</li><li>Track active vs inactive clients.</li><li>Monitor retention and repeat business.</li><li>Maintain contact persons and communication history.</li></ul>Quotation &amp; Pricing Tracking<ul><li>Upload quotations in CRM.</li><li>Link quotations with opportunities.</li><li>Track accepted vs rejected quotations.</li><li>Maintain pricing version control.</li><li>Coordinate approvals with management.</li></ul>Activity Tracking<ul><li>Log all:</li><li>Calls</li><li>Meetings</li><li>Emails</li><li>Follow-ups</li><li>Ensure no deal exists outside CRM.</li><li>Monitor salesperson productivity via CRM data.</li></ul>Sales Pipeline &amp; Forecasting<ul><li>Maintain real-time pipeline value.</li><li>Forecast monthly revenue based on probability.</li><li>Track expected vs achieved revenue.</li><li>Identify risk deals in advance.</li></ul>CRM Reporting &amp; Dashboards<ul><li>Generate and analyze:</li><li>Lead conversion ratio</li><li>Pipeline vs target</li><li>Salesperson performance</li><li>Monthly revenue forecast</li><li>Lost business analysis</li><li>Present CRM-based reports to management.</li></ul>CRM Discipline &amp; Compliance<ul><li>Ensure zero manual or offline tracking.</li><li>Enforce CRM usage as mandatory.</li><li>Train sales team on CRM best practices.</li><li>Monitor incorrect or fake entries.</li><li>Maintain CRM hygiene and accuracy.</li></ul>⸻4. Team Leadership &amp; Performance Management<ul><li>Lead and manage sales executives and team leads.</li><li>Set clear KPIs through CRM.</li><li>Monitor daily activity targets:</li><li>Calls</li><li>Meetings</li><li>Leads</li><li>Closures</li><li>Conduct weekly performance reviews.</li><li>Coach team on negotiation, pitching, and closing.</li><li>Build accountability culture.</li></ul>⸻5. Coordination &amp; Internal Alignment<ul><li>Coordinate with:</li><li>Operations team for feasibility</li><li>Finance team for pricing &amp; credit limits</li><li>Customer service for execution</li><li>Ensure smooth handover from sales to operations.</li><li>Maintain client satisfaction post-closure.</li></ul>Key Performance Indicators (KPIs)<ul><li>Monthly revenue target achievement</li><li>Pipeline value vs target</li><li>CRM usage compliance (100%)</li><li>Lead-to-conversion ratio</li><li>Client acquisition &amp; retention</li><li>Margin quality</li><li>Sales team performance</li></ul>Required Skills &amp; Competencies<ul><li>Strong leadership and decision-making</li><li>Excellent communication (English &amp; Urdu)</li><li>Advanced CRM handling skills</li><li>Strong negotiation ability</li><li>Analytical and reporting mindset</li><li>Target-driven approach</li><li>Commercial awareness</li><li>Time and priority management</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Supply Chain, or related field</li><li>MBA preferred</li></ul>Experience<ul><li>5&ndash;8 years experience in logistics / freight forwarding / shipping industry</li><li>2&ndash;3 years in Sales Manager or Team Lead role</li><li>Mandatory hands-on CRM experience (Salesforce, Zoho, HubSpot, Bitrix, Monday, or equivalent)</li></ul>What We Offer<ul><li>Market-competitive salary</li><li>Performance-based commission structure</li><li>Leadership growth opportunity</li><li>Exposure to international clients</li><li>Structured and professional environment</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

Sales Manager

EZ MD Solutions

About EZ MD SolutionsEZ MD Solutions is a leading provider of virtual healthcare support, helping U.S. providers streamline operations and deliver exceptional patient care. Join us and be part of a team making a real impact in healthcare!About the RoleWe're hiring an experienced B2B Sales Closer to convert our qualified inbound pipeline into high-value, long-term client partnerships. You'll manage the full sales cycle from discovery through contract execution, working with practice administrators, physicians, and healthcare executives across multiple specialties.This role demands a consultative, value-driven approach to complex healthcare sales with multiple stakeholders and extended decision cycles.Core ResponsibilitiesSales Execution &amp; Deal Closure:<ul><li>Conduct virtual discovery calls, needs assessments, and solution demonstrations with healthcare decision-makers (practice managers, physicians, CFOs, administrators)</li><li>Navigate complex B2B sales cycles involving multiple stakeholders and approval processes</li><li>Deliver customized ROI-focused proposals across VMA, medical billing (RCM), scribing, and marketing services</li><li>Master objection handling around budget constraints, vendor switching costs, HIPAA compliance, and integration concerns</li><li>Negotiate contract terms, pricing structures, and service level agreements (SLAs)</li><li>Achieve monthly and quarterly sales quotas with consistent close rates above [XX%]</li></ul>Pipeline &amp; CRM Management:<ul><li>Maintain accurate opportunity tracking and forecasting in Zoho Bigin CRM</li><li>Execute strategic follow-up sequences to advance deals through each sales stage</li><li>Manage proposal lifecycle from generation through e-signature completion</li><li>Track key performance indicators: conversion rate, average deal value, sales cycle length, pipeline velocity, win/loss ratios</li></ul>Cross-Functional Collaboration:<ul><li>Partner with operations and onboarding teams to ensure seamless client transitions post-sale</li><li>Coordinate with marketing on lead quality feedback and campaign optimization</li><li>Provide competitive intelligence and market insights to leadership</li><li>Contribute to sales process refinement and proposal template optimization</li></ul>Industry Knowledge &amp; Continuous Learning:<ul><li>Maintain working knowledge of healthcare compliance (HIPAA, PHI protection)</li><li>Understand medical billing workflows, revenue cycle management (RCM), and practice operations</li><li>Stay current on telehealth regulations, virtual staffing trends, and healthcare industry challenges</li><li>Master product positioning across all service lines and use cases</li></ul>Required QualificationsExperience &amp; Track Record:<ul><li>Minimum 1-3 years of B2B sales experience with proven closing ability</li><li>Healthcare industry experience strongly preferred (medical staffing, BPO, health tech, SaaS for healthcare, RCM services)</li><li>Consistent achievement of quota (100%+ attainment) in previous roles</li><li>Experience managing 30-60 day sales cycles with multiple touchpoints</li></ul>Skills &amp; Competencies:<ul><li>Exceptional verbal and written communication with neutral/professional accent for U.S. market</li><li>Consultative sales methodology expertise (SPIN Selling, Challenger Sale, Solution Selling)</li><li>Stakeholder mapping and executive engagement - navigating procurement and approval hierarchies</li><li>CRM proficiency (Zoho Bigin preferred, Salesforce/HubSpot acceptable)</li><li>Strong presentation skills for virtual demos and value proposition delivery</li><li>Negotiation expertise - comfortable discussing contracts, pricing, terms, and ROI</li></ul>Professional Attributes:<ul><li>Hunter mentality with closer instincts - aggressive but professional pursuit of signed contracts</li><li>Self-motivated with ability to work independently and manage time across U.S. business hours</li><li>Resilient in handling objections and rejection with persistent follow-through</li><li>Business acumen to understand practice economics and operational pain points</li><li>Ethical approach to sales with long-term relationship focus</li></ul>Preferred Qualifications:<ul><li>Bachelor's degree in Business, Healthcare Administration, or related field</li><li>Experience with healthcare staffing, virtual assistants, or medical billing services</li><li>Familiarity with practice management systems (EHR/EMR platforms)</li><li>Previous remote work experience in high-performance sales environments</li></ul>Compensation &amp; Career GrowthEarning Potential:<ul><li>Competitive base salary + uncapped commission structure</li><li>Quarterly performance bonuses based on exceeding targets</li><li>Accelerators for deals exceeding target value thresholds</li></ul>Growth Opportunities:<ul><li>Clear promotion path to Senior Sales Closer &rarr; Team Lead &rarr; Sales Manager</li><li>Advancement based on consistent quota achievement and leadership demonstration</li><li>Participation in strategic accounts and enterprise-level opportunities</li><li>Potential equity/profit-sharing for senior performers (future consideration)</li></ul>Why Join EZ MD Solutions?<ul><li>Warm inbound lead flow - no cold calling required</li><li>Proven product-market fit with 95%+ client retention rate</li><li>Comprehensive onboarding and ongoing sales enablement</li><li>Collaborative, results-driven culture with transparent performance metrics</li><li>Flexibility of remote work with structured support systems</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What are your salary expectations for this role?</li><li>We must fill this position urgently. Can you start immediately?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: Hybrid remote in Rawalpindi

Sales Closer

Cloud Rexpo Pvt. Ltd.

About the RoleWe are seeking a highly experienced and proactive IT Manager with 10&ndash;12 years of proven experience to oversee and manage IT operations across the group. The ideal candidate will be responsible for ensuring the reliability, security, and efficiency of all IT systems while leading the IT team and driving digital transformation initiatives.This role requires a strategic thinker with strong technical expertise who can manage infrastructure, cybersecurity, and enterprise IT projects while ensuring seamless IT support for all departments. The IT Manager must also be available to respond to critical IT incidents and system issues when required.Key ResponsibilitiesIT Infrastructure &amp; Operations<ul><li>Manage and maintain the organization&rsquo;s IT infrastructure, including networks, servers, storage systems, and databases.</li><li>Ensure high availability, performance, and reliability of IT systems and services.</li><li>Oversee system upgrades, patches, backups, and disaster recovery planning.</li><li>Monitor and manage network performance, system health, and IT service availability.</li></ul>Cybersecurity &amp; Compliance<ul><li>Implement and maintain IT security policies, cybersecurity frameworks, and data protection protocols.</li><li>Monitor systems for vulnerabilities, security breaches, and cyber threats.</li><li>Ensure compliance with internal IT policies and relevant data protection regulations.</li><li>Conduct regular security audits, risk assessments, and vulnerability management.</li></ul>IT Leadership &amp; Team Management<ul><li>Lead, supervise, and mentor the IT team, ensuring effective performance and professional development.</li><li>Assign tasks, monitor workloads, and provide guidance to ensure timely delivery of IT services.</li><li>Foster a culture of innovation, accountability, and continuous improvement within the IT department.</li></ul>Project Management &amp; Digital Transformation<ul><li>Plan, lead, and implement IT projects and digital initiatives across the organization.</li><li>Coordinate with stakeholders to identify technology needs and recommend solutions.</li><li>Ensure projects are delivered on time, within scope, and within budget.</li><li>Support automation, system integration, and digital transformation strategies.</li></ul>Vendor &amp; Stakeholder Management<ul><li>Manage relationships with IT vendors, service providers, and technology partners.</li><li>Negotiate contracts, service agreements, and procurement of IT equipment and software.</li><li>Coordinate IT services across multiple departments and group entities to ensure operational efficiency.</li></ul>IT Support &amp; Incident Management<ul><li>Ensure effective IT support services for all departments.</li><li>Develop incident management procedures and escalation protocols.</li><li>Provide support and availability for critical IT issues and emergency situations when required.</li></ul>RequirementsExperience<ul><li>10&ndash;12 years of experience in IT operations, infrastructure management, or a similar leadership role.</li><li>Proven experience managing enterprise IT environments and teams.</li><li>Demonstrated success in leading IT projects and implementing technology solutions.</li></ul>Technical ExpertiseStrong knowledge of:<ul><li>Network infrastructure (LAN/WAN, VPN, firewalls, routing, switching)</li><li>Server administration (Windows/Linux)</li><li>Database management systems</li><li>Cloud platforms (AWS, Azure, or Google Cloud)</li><li>Cybersecurity frameworks and tools</li><li>Virtualization technologies</li><li>Backup, disaster recovery, and business continuity planning</li></ul>Education<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Information Technology, Computer Science, or a related field.</li></ul>Skills &amp; Competencies<ul><li>Strong leadership and team management skills</li><li>Excellent problem-solving and analytical abilities</li><li>Ability to manage multiple projects simultaneously</li><li>Strong communication and stakeholder management skills</li><li>Ability to work under pressure and respond to critical IT incidents</li></ul>Preferred Qualifications<ul><li>Professional certifications such as ITIL, CISSP, CISM, PMP, Microsoft, Cisco, or AWS certifications.</li><li>Experience managing IT operations for multi-entity or group organizations.</li><li>Exposure to ERP systems, enterprise applications, and digital transformation initiatives.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>What is your notice period (in days)?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>IT manager: 10 years (Preferred)</li></ul>Language:<ul><li>English fluently (Preferred)</li></ul>Location:<ul><li>Rawalpindi Gpo (Preferred)</li></ul>Work Location: In person

IT Manager

ArkPlus Private Limited

(Remote &ndash; Islamabad / Rawalpindi)Read Job Decsription Fully before applyingCompany: VISTA &ndash; Virtually Intelligent Systems and Technological AdvancementsWebsite: www.thevista.one Job Type: Remote (Weekly Office Meeting Required) Location: Applicants must be from Islamabad, Rawalpindi, or nearby areas.Salary<ul><li>First 3 Months (Probation): PKR 30,000</li><li>After Probation: PKR 50,000 &ndash; 70,000</li><li>Performance Bonuses: Additional monthly bonuses available.</li><li>Work Duration: 9:00 am to 6:00 pm (8 Hours)</li></ul>About the RoleWe are looking for a confident and hardworking Customer Support &amp; Software Demo Executive to join our team.This role is primarily remote, but candidates must attend a weekly meeting at our office, so applicants should be based in Islamabad, Rawalpindi, or nearby areas.The job involves client communication, giving software demos, and assisting clients in learning and using our software products.Key Responsibilities<ul><li>Make outbound calls to potential clients.</li><li>Handle incoming client inquiries.</li><li>Give software demonstrations to interested clients.</li><li>Provide software training to clients when required.</li><li>Do data entry when and if required</li><li>Assist with online marketing tasks such as social media posting and emails.</li><li>Maintain client records and daily activity reports in Excel or other tools.</li></ul>This role typically requires 30&ndash;50 client calls per day.Required Skills<ul><li>Excellent communication and presentation skills</li><li>Confidence in talking with clients on phone</li><li>Ability to learn and understand software</li><li>Basic knowledge of Excel or similar tools</li><li>Graphic design skills will be an advantage</li></ul>Requirements<ul><li>Minimum Matric qualification (Lower qualifications will be considered only if skills are proven)</li><li>Strong communication skills are essential</li><li>Must be comfortable making outbound calls</li><li>3&ndash;6 months calling experience will be considered an advantage, however not mandatory.</li><li>Selected candidates must complete 1 week unpaid training to learn the software and job responsibilities</li></ul>Career Growth OpportunityHardworking candidates may grow into roles such as:<ul><li>Team Lead</li><li>Customer Success Manager</li><li>Sales Manager</li></ul>Important NoteThis is not a revenue target-based sales job, but it does require consistent activity, dedication, and professionalism.How to ApplyPlease include a short introduction about yourself and your communication or calling experience or why do you want to do this job and send a voice note at 0300-855-2434.Also answer this question in your application/voice note:<ul><li>Introduce yourself</li><li>Why do you think you are a good fit for a client communication role?</li><li>Are you willing to take 7 to 10 days training of software and related required skills to succeed in the job?</li><li>Do you really believe you can work at least one or more year in the same role despite all hardships. </li><li>Have you ever done any outbound calls before? if yes then how was your experience with it?</li><li>Are you continuing your education? If yes then how will you adjust your work and studies simultaneously. Kindly tell your plan in detail. </li></ul>Applications without a short introduction may not be considered.Pay: Rs30,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>Are you currently living in Rawalpindi/Islamabad or nearby areas?</li><li>Do you have experience making outbound calls to clients?</li><li>Are you comfortable attending a weekly meeting at the office?</li><li>Are you a shy and introvert person or confident, bold and friendly/social person?</li></ul>Work Location: Remote

Customer Support Executive

Explore 258+ Team lead in Rawalpindi this March. Find roles across top companies and apply now to boost your career.